# Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Act! the right CRM solution for you? Explore 919 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

---

Act!

3.9 (919)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated June 3rd, 2026

# Reviews of Act!

Ease of use

3.9

Customer Service

3.6

## Pros and Cons in Reviews

JC

Jamie C

OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“The flexibility to customize fields, organize contacts, and use features like Mail Merge has made it a valuable tool for maintaining strong customer relationships and improving productivity“

June 8, 2026

JC

Jamie C

OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“Currently, when a contact is copied, the associated relationship records are not carried over and must be recreated manually.“

June 8, 2026

DS

Dominic S

Financial advisorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years.

“The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines.“

April 29, 2026

BC

Brian C

DirectorResearch, 11 - 50 employeesUsed the software for: More than 2 years.

“By tying our database to online forms, we increase the risk of bad info overwriting good data.“

March 24, 2026

JC

Jamie C

OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years.

“I can easily customize my database, segment contacts by state, territory, or other criteria, and send targeted messages to the right audience.“

June 8, 2026

PR

Paul R

sales managerPrinting, 11 - 50 employeesUsed the software for: 1-2 years.

“Sometimes the phone connection is a little hard to hear and the screen were you need to add new contacts can be difficult.“

May 5, 2026

JW

Janet W

PresidentPublic Relations and Communications, Self-employedUsed the software for: More than 2 years.

“What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling their name when they call, I have found their record and scanned the notes.“

March 18, 2026

DM

Daniel M

PresidentConstruction, Self-employedUsed the software for: More than 2 years.

“We are being slowly pushed into a cloud service that does not integrate well with how we store documents.“

April 30, 2026

## Showing most helpful reviews

Showing 1-25 of 919 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Marc B.  
Executive Vice President  
Marketing and Advertising  
Used the software for: 2+ years

### "ACT Works for this Sales Guy"

December 28, 2024

5.0

I have used it for over 25 years and I find it invaluable.

Pros

The CRM is a good but it is great as a tool to send personalized emails and letters to groups of people.

Cons

It takes up a lot of memory and with a low gig computer can be an issue.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

I was the only user and while I have heard great things, it is not meant for one user without an admin.

Review Source

Response from Act!

January 3, 2025

It's great to hear that you are using Act!'s fully integrated sales and marketing features to grow your business, Marc. Thank you for letting us know!

NL

Nick L.  
VP  
Executive Office  
Used the software for: 1-2 years

### "Review of Act Contact Management System"

April 30, 2026

4.0

The customer service is exceptionally great. They have helped with the integration of contacts. Have been available when I need them.

Pros

I like that it keeps me organized and can set meetings. I can set up pricing and forecasting. Keeps me organized. I just wish it was easier to use on the run.

Cons

I don't like having to be online to access it. I asked for a desk top version but never got it. Personally, I like the original act better because it is more user friendly.

Alternatives considered

[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/)

Reason for choosing Act!

I knew the older version of act. The new version is not as user friendly. Consider intuitive use. Your customer service is great though.

Switched from

[Tableau](https://www.capterra.com/p/208764/Tableau/)

I liked the older version of ACT. I would like it if there was a offline version. I cannot always be online.

Review Source

Response from Act!

May 5, 2026

Nick, we're so glad our customer service team has been there for you, and we love hearing that Act! is keeping you organized and on top of forecasting. We hear your feedback on the need for offline access and hope you'll reach out to our team to see if Desktop Sync might be a fit for you. Thank you for your review.

Kevin H.  
Sr. Registered Client Service Associate  
Financial Services  
Used the software for: 2+ years

### "It works fine when it's not glitchy"

April 23, 2026

3.0

It's okay. We don't use the actual CRM but only the calendar and contact info because there is so much legacy info in there.

Pros

Sharing a calendar and viewing others event is helpful. Also, creating to-do items and appointments for others. We also use it to reserve our conference room.

Cons

Notifications for to-do items aren't prominent enough. The alerts should pop up like appointment reminders do.

Review Source

Response from Act!

April 27, 2026

Kevin, thanks for the honest review! We're glad the shared calendar, To-Do items, and conference room reservation features are getting daily use. Your point about To-Do notifications not being prominent enough is really good feedback. We'll make sure that gets to the product team!

MH

Mike H.  
Sales Manager  
Industrial Automation  
Used the software for: 2+ years

### "ACT-MDH2026"

April 21, 2026

4.0

Very positive the CRM is easy to use and a good value for the price. Support is good not great. I like the idea of ACT service is albe to log in an make or fix an issue

Pros

Value: Reasonable price vs what they provide. The ability to customize screens. History tab is excellent.

Cons

The Marketing Automation component seems difficult to use. The online version is slow. Syncing is confusing

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Act!

price vs performance. Most other products are at least 2x price SalesForce

Review Source

Response from Act!

April 24, 2026

Thanks so much for the honest and thoughtful review, Mike. We're glad the value, customization, and History tab are hitting the mark for you. And your feedback on the marketing automation experience is very timely as we are about to release a whole new email marketing experience that's super simple and straightforward - so keep an eye out for it. We appreciate you being part of the Act! family!

DE

David E.  
Marketing Lead  
Architecture & Planning  
Used the software for: 2+ years

### "Act! CRM, a product that evolves to meet your needs"

April 23, 2026

5.0

Very positive and driven. Even though the in-depth customisation may slow things down from time-to-time, the robustness does give us the ability to fully customize the product that matches our needs.

Pros

It's UX and UI. Combine that with the peace of mind knowing our data is secure, and the amazing customer support whenever we have a question or the on-going training for using Act! and mobile access, we feel that those features alone elevate the value for money about our investment to manage our emails for our marketing and sales team.

Cons

At times, the in-depth customisation capabilities can feel a little clunky and slow, which can add to a loss of efficiency of human capital.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Act!

Quality of product, UI, UX and ongoing training and customer service.

Switched from

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Constant Contact did not have a built-in CRM, which is extraordinarily limiting.

Review Source

Response from Act!

April 27, 2026

David, thank you for such a thoughtful and detailed review! We're proud that Act! has earned your trust on security, support, training, and customization. Your point about customization occasionally feeling clunky is well noted, we're streamlining that experience with each release. We truly appreciate your continued partnership!

VT

Vanessa T.  
School Board President  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Useful but we need to help ourselves"

April 23, 2026

4.0

Have used it for many years but had a wide gap in there before we got back to it. Hoping to get everything caught up so that we can actually use ACT to our benefit!

Pros

Saves without wiping out someone else's work on another computer and online. Customer Support was great when we were having trouble installing due to our internet. Everyone kept on top of it. Have not had a chance to dive in to use it. Hope to this year.

Cons

The annual fee to use it. When I first started with ACT! it was a software purchase. I much prefer it that way. The expense is killing us right now until we get everything caught up. Having troubles with sync'ing computer with online. Need to call CS for help with this. Also having trouble figuring out a way to NOTE all at once and then delete those from a lookup. Again need to research and/or call CS.

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Boomerang for Gmail](https://www.capterra.com/p/174835/Boomerang/)

Reason for choosing Act!

Because I knew how to use ACT. Plus we had to get our old ACT up and running to retrieve the 2500 contacts listed there.

Review Source

Response from Act!

April 27, 2026

We're so glad support was there for you during the installation hiccup and we're rooting for you as you get everything caught up. We hope you'll reach out, Vanessa, as we're here to help make Act! work hard for your organization!

RR

Russell R.  
owner  
Packaging and Containers  
Used the software for: 1-2 years

### "Act is good"

April 28, 2026

4.0

Overall experience with Act has been good. Would like to have a better app for your phone. and can sink with your phone

Pros

Doing email Marketing keeping up with customers in one location would like to have it more to be able to delete old customers

Cons

Act does not have built in email I get used to have. It's not as robust as it used to be when it was a program you could put on a Mac. And the online version that still does not work very well with Mac

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Act!

I used to have Act back in the day and wanted to give it another shot

Review Source

Response from Act!

April 29, 2026

Russell, welcome back to Act!, we're glad you gave us another shot! We'd love to make sure you're using Act! Advantage, the most recent version of Act!, and getting the most out of your subscription. Act! Advantage includes full sync with Act! Mobile, our dedicated mobile app, connects with your email and includes built-in email marketing so everything you need is right there in one place. We hope you'll reach out to our team so we can get you set up. Great to have you back!

MC

Marianne C.  
Office Manager  
Glass, Ceramics & Concrete  
Used the software for: 1-2 years

### "ACT! is Great"

April 28, 2026

5.0

Customer Support is responsive understandable and easy to understand when trying to provide support for complex problem

Pros

Ease of Use and responsiveness of Customer Support. They don't make you wait and the Customer Support team is knowledgeable and assist even when you don't quite know what you are asking as a non-IT person

Cons

Mobile Access - have never used it and see no reason to so I cannot really evaluate it. If the Mobile access is anything like their program I'm sure it is easy to use.

Switched from

[Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/)

It wasn't providing some of the services or needs

Review Source

Response from Act!

April 29, 2026

Thank you for this wonderful review, Marianne! Knowing our support team makes even the trickiest problems feel approachable is exactly what we aim for. We're thrilled Act! has been a great fit and that the transition from Microsoft Access has worked out well. Welcome to the Act! family!

ML

Michelle L.  
Director of Marketing  
Construction  
Used the software for: 6-12 months

### "Easy to Use and Customize"

April 23, 2026

4.0

Now it is great. We have it setup exactly as we want it and we are in touch with the Customer Success Team who has been fantastic.

Pros

Ease of use and customization. It was easy to setup exactly as we wanted it and its easy to use, it also has a great library of how to videos.

Cons

Customer service initially. We had some issues with the first line of customer service but then we were directed to the Customer Success Team and that has been great.

Alternatives considered

[BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/)

Reason for choosing Act!

Our BD Manager used it in the past and raved about it. The cost, and the ease of use.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Cost and ease of use. Hubspot cost too much and had too many bells and whistles that made the use of the system more complicated.

Review Source

Response from Act!

April 27, 2026

We are happy to hear that the Customer Success Team turned things around and that the customization, ease of use, and how-to video library are all hitting the mark. Thank you for the lovely review and for giving us the chance to get it right!

DB

Dane B.  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "Very happy"

April 21, 2026

5.0

Been using Act since 1999. I have the option of using redtail at no cost, but I choose to pay for Act. Great contact management system.

Pros

Act! is a stable platform and is extremely user friendly. The appearance is fully customizable and I'm looking forward to trying the app.

Cons

Honestly, there are no real cons with Act. I lost some data years ago because I hadn't backed up recently, but that was my fault. Now with the cloud, that's not an issue at all.

Alternatives considered

[Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/)

Reason for choosing Act!

i'm used to act as i've been using it for 27 years.

Review Source

Response from Act!

April 24, 2026

Dane, 27 years and still choosing Act!. That means the world to us, especially when you have a free alternative! We're so glad the platform has earned your trust, and we know you're going to love the mobile app. Thanks for being such a dedicated part of the Act! family!

BC

Brian C.  
Director  
Research  
Used the software for: 2+ years

### "Top-notch Tech and Sales Support"

March 24, 2026

4.0

Our company has used ACT for decades, and we are transitioning to cloud and marketing services to ACT.

Pros

Tech support is top notch. Email marketing services has multiple options for campaigns, with templates, drag and drop, and WYSIWYG editor available. It is also easy to add new fields.

Cons

By tying our database to online forms, we increase the risk of bad info overwriting good data. We have to adjust our fields and online forms so that we are not overwriting necessary info.

Alternatives considered

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

Reason for choosing Act!

ACT has better support and more targeted applications for what we need.

Review Source

Response from Act!

March 27, 2026

Decades with Act! - That kind of long-term trust is extraordinary! We're thrilled you're continuing that journey as you transition to the cloud and our marketing services. And we're glad to hear our Tech Support team has been delivering for you, and that the email marketing tools, from campaign templates to the drag-and-drop and WYSIWYG editors, are meeting your needs. It's also great to know that after considering Salesforce Marketing Cloud, you found Act! to be the better fit for your support needs and targeted use case. Thank you for being a longtime Act! customer and for this review. It means a lot to us.

JS

Jack S.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Upgrading to the Cloud"

December 1, 2025

5.0

Good support and Technical Service department has been supportive, professional, and timely. Great experience so far.

Pros

Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing information about contacts to build and maintain relationships, streamline business operations, and improve customer service.

Cons

Cloud software is a bit different from pass versions - having to relearn some steps. Familiarity by using should eventually eliminate this.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Act!

Referral from another associate in the same type of business.

Review Source

Response from Act!

December 2, 2025

We're thrilled to hear, Jack, that your transition to the cloud has been a great experience as Act! continues to help you streamline your business operations and build and maintain contacts.

DS

Dominic S.  
Financial advisor  
Financial Services  
Used the software for: 2+ years

### "Reliable CRM for Managing Client Relationships"

April 29, 2026

4.0

Overall, Act! has been a reliable CRM for our brokerage. It helps us stay organized, track client interactions, and manage our sales pipeline efficiently. While it may not have the most modern interface, its functionality and flexibility make it a valuable tool for maintaining strong client relationships and supporting day-to-day operations.

Pros

Act! provides a strong, centralized platform for managing client relationships and tracking sales activity. The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines. The customization options are also a plus, making it adaptable to our workflow as a brokerage. Additionally, the email integration and marketing tools help streamline communication with clients and prospects.

Cons

The interface can feel a bit outdated compared to newer CRM platforms, and there is a learning curve when first getting started. Some features require additional setup or customization to be fully effective. Mobile access could also be improved for easier use on the go.

Review Source

Response from Act!

May 5, 2026

We're glad Act! has been a reliable foundation for managing client relationships, policies, and renewal timelines at your brokerage, Dominic. Your points on the interface, onboarding curve, and mobile experience are all well taken and are areas we're actively improving. We appreciate you sharing your perspective and for trusting Act! with your day-to-day operations!

MF

Myles F.  
Applications Engineer  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "ACT is the best solution for small business for your Customer Database Management"

March 24, 2026

5.0

I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started, we got everything resolved pretty quick.

Pros

Unlike Salesforce that becomes a monster that you have to "feed" and becomes the purpose, ACT is a Great Tool!

Cons

Customer Service is great when you get them on the phone, but sometimes it can take a few days. Everything is resolved.

Review Source

Response from Act!

March 27, 2026

Thank you so much for this review, and for the Salesforce comparison, which gave us a great smile! You've captured exactly what we strive for: a CRM that works for you, not the other way around. And, we're thrilled to hear that Customer Service was helpful when you needed to make those major changes. We'll be sure to pass along your kind words as it's always great to hear when our team makes a real difference. Last, we appreciate your honest feedback on response times, too. It's something we take seriously, and we're always working to improve. Thank you for being an Act! customer. We look forward to continuing to support you!

CM

Christine M.  
Travel Agent  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Buy Act! You will not be disappointed."

April 29, 2026

5.0

Excellent CRM program. I have used since they first came out many years ago and think it is wonderful and their customer service is the best.

Pros

I have been using Act for years and their database is the best. Their Customer Service is excellent and have been helpful through the years. I highly recommend this product! Christine Meny

Cons

I have had problems with the web-based product being able to print out my template that I designed for my clients. I have to use their database that resides on my computer. That is my only complaint. I wish they would fix that problem.

Review Source

Response from Act!

May 5, 2026

Thank you for being such a devoted and enthusiastic Act! advocate! We're so glad the database and customer service have consistently delivered for your travel business. Your feedback on web-based template printing is noted, and we understand how important that workflow is for your client communications. We'll make sure that gets to the right team. Thank you for the wonderful recommendation, Christine!

JPJ

Joel Polin J.  
Manager  
Information Technology and Services  
Used the software for: 2+ years

### "How ACT Helps"

April 23, 2026

5.0

Have been using ACT for over twenty years and cannot operate our business without it. Remember the days before ACT usage, giant rubber band and a huge stack of 3 x 5 cards.

Pros

Ease of use, no issue finding client data and history. Maintains relevant contact data. Allows me to maintain client dialogue.

Cons

Have difficulty updating with new releases and need to spend more time learning latest features. Some confusion trying to print daily work schedule report.

Review Source

Response from Act!

April 27, 2026

Joel, the rubber band and 3x5 cards visual really puts things in perspective, what a journey! Twenty-plus years is a testament to our partnership together and we're honored that Act! has become central to your operation. Your feedback on update transitions and the daily schedule report is helpful, and we'd encourage you to lean on our support team to smooth those out. Thank you for your longtime partnership!

PR

PAUL R.  
President  
Wholesale  
Used the software for: 2+ years

### "Act is an Amazing PIM"

April 28, 2026

5.0

I am on my 30th year using ACT. ACT has been very important to the success of the business I started with Act in 1995.

Pros

Act is easily customizable. It holds efficiently all the customer information necessary. Offers quick look ups.

Cons

Act does not work well with the new version of MS Outlook. The ACT phone app still needs work, though it is a major improvement from previous versions.

Review Source

Response from Act!

April 30, 2026

Starting a business with Act! in 1995 and still going strong is an incredible testament to what a great partnership looks like. We appreciate your feedback on the MS Outlook compatibility and the mobile app, and we're actively releasing marked improvements to improve both. Thank you for growing your business with us, Paul!

DT

Davina T.  
AGM Director of Sales  
Hospitality  
Used the software for: 2+ years

### "ACT's GOT YOUR BACK"

April 21, 2026

5.0

I have utilized ACT for 15 years and would be lost without it. The work/communication balance is what keeps me going.

Pros

ACT helps me stay informed and organized during my contracts and groups with a wonderful feature of workflow management. I utilize this for daily operations.

Cons

I wish it was synced to my gmail so that I can created a master document to attach and then automatically add my email communication to ACT

Review Source

Response from Act!

April 24, 2026

Wow, Davina, 15 years and counting! We love that! Knowing Act! helps you stay organized and on top of your contracts every day is exactly what we aim for. Thank you for being such a longtime customer!

NA

Nita A.  
Secretary  
Construction  
Used the software for: 2+ years

### "Excellence!... for our Mediocre World "

April 23, 2026

5.0

I have had a great overall experience with ACT! I have been a client for over 20 years now and have seen a lot of evolution within the programming. I wouldn't want to use any other program.

Pros

I like the automatic saving feature best. Being able to work in real time and share with others in the office is a big plus. ALSO LOVE that when I do have an issue, I can call in and get a real English speaking person.

Cons

Not being able to text without an additional cost. Sometimes the system will freeze up and we need to close out and try again.

Review Source

Response from Act!

April 27, 2026

Nita, 20-plus years and still going strong, that's incredible! We love that real-time collaboration and automatic saving are making your day run smoothly. Your review means a lot us, thank you for your loyalty and this wonderful review!

MM

Marc M.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "Everything you need in one spot"

May 1, 2026

5.0

Great time saver, organizational tool, and features galore. Customer service is always helpful the few times I had to call, and they are constantly updating and improving the program.

Pros

ACT saves me time and increases my productivity by having all my information for clients, and the tools to help, in one, easily navigable pkace.

Cons

I can't honestly think of anything that I don't like. I have been using it for 15+ years with little to no issues, and when I do have a problem, customer service is always helpful and friendly.

Review Source

Response from Act!

May 5, 2026

Marc, 15-plus years with virtually no complaints; that might be the ultimate endorsement! We love that Act! is saving you time and keeping everything in one place for your clients. Thank you for the kind words about our support team as well. We're glad to have you with us and look forward to the next 15!

BR

Barbie R.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "Virtual Rolodex "

April 21, 2026

5.0

We have been using ACT for over 20 years and we absolutely love the efficiency the program offers. Also, the support team is first class!

Pros

I love being able to have all my contacts and information about my contacts all in one app. I also love that it is connected with outlook which makes sending emails that much easier.

Cons

We do not have anything negative to say about the program. It does exactly what it supposed to do. We love it!

Review Source

Response from Act!

April 24, 2026

Barbie, "20+ years and still loving it" makes our day! We're so glad it delivers for your law practice every day. Thank you for the kind words about our support team as well. We appreciate you and your review!

JH

John H.  
Owner  
Construction  
Used the software for: 2+ years

### "Decades long user"

November 6, 2025

5.0

As I stated above, I began using Act when it was on a 3.5" floppy. I have no major gripes. Well, other than increasing cost of subscription.

Pros

I have been using Act for over 20 years. It has changed in its exterior offerings but the core has stayed the same. I am in construction equipment sales. I may only speak or need contact with my clients within the first year. BUT by my using History and Notes diligently, I look like I have a memory. I use the peripheral feature occasionally but not exclusively. I love the linkage of sent/received emails into History. Makes my life easier.

Cons

I really do not have any major gripes. I just do not worry on the bloat as long as it does not impact my core usage. I do not like the trend for cloud based software. I want my systems on my tower or laptop. I quite often go places where there is no cell nor internet service. Cloud is useless at that point.

Review Source

Response from Act!

November 10, 2025

It's great to hear that Act! has been with you for over 20 years - helping you grow and manage your construction equipment sales business. Thank you, John, for your review!

JB

Joanne B.  
executive assistant  
Insurance  
Used the software for: 2+ years

### "Tech Support Excellent"

December 23, 2025

5.0

\[sensitive content hidden\] the tech support person was extremely helpful, professional and went over and above to resolve my issues.

Pros

Ease of use - Customer service Support - \[sensitive content hidden\] went over and above to assist me. Extremely smart, helpful, professional, patient. Her work should be acknowledged and recognized.

Cons

nothing. I like the program

Review Source

Response from Act!

January 5, 2026

Thanks for your review, Joanne. Our Customer Success team works hard to ensure our customers have a positive and productive experience any time issues occur and we really appreciate you letting us know about your experience. Means a lot to us!

TJ

Thomas J.  
Manager  
Retail  
Used the software for: 2+ years

### "Satisfied customer."

April 23, 2026

4.0

Great software for my business, long-time customer. Response to customer support has improved through the years.

Pros

The ability to design your own database based on your needs. The ability to sort fields. Capable of addressing all of my business needs.

Cons

Customer Support, not the ability to respond quickly, the quality to correct their mistakes. The write feature could be better designed.

Review Source

Response from Act!

April 27, 2026

Thank you for being a long-time customer and for the kind words! We're glad to hear our support responsiveness has improved over the years as that's something we've really worked hard on. Your feedback on the Write feature is noted and appreciated. Thanks for growing with us!

GC

Geary C.  
Managing Partner  
Defense & Space  
Used the software for: 2+ years

### "Best CRM APP On the Market "

April 24, 2026

5.0

Positive!! Ease of using the app. It syncs to my Android with ease. I have remote access when traveling on business.

Cons

You cannot copy and paste individual contacts into emails and it's nor possible to download a zip of your Act files

Review Source

Response from Act!

April 27, 2026

Geary, thank you for the high praise and for sharing such specific feedback! We're thrilled that our Android sync and remote access are making life easier on the road. Thanks for using Act!!

Similar Products

Featured

## Send me user reviews about this product

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.