--- title: "Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Act! the right CRM solution for you? Explore 933 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/175860/Act/reviews/" page_type: "reviews" language: "en" --- Act! 3.9 (933) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Act! Ease of use 3.9 Customer Service 3.6 ## Pros and Cons in Reviews JC Jamie C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The flexibility to customize fields, organize contacts, and use features like Mail Merge has made it a valuable tool for maintaining strong customer relationships and improving productivity“ June 8, 2026 Clive B PartnerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “does not interact with the new Outlook email system, this means that if you rely on meetings etc being automatically confirmed with your client, you will need to do this manually.“ July 16, 2026 DS Dominic S Financial advisorFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines.“ April 29, 2026 JC Jamie C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Currently, when a contact is copied, the associated relationship records are not carried over and must be recreated manually.“ June 8, 2026 JC Jamie C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “I can easily customize my database, segment contacts by state, territory, or other criteria, and send targeted messages to the right audience.“ June 8, 2026 BC Brian C DirectorResearch, 11 - 50 employeesUsed the software for: More than 2 years. “By tying our database to online forms, we increase the risk of bad info overwriting good data.“ March 24, 2026 JW Janet W PresidentPublic Relations and Communications, Self-employedUsed the software for: More than 2 years. “What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling their name when they call, I have found their record and scanned the notes.“ March 18, 2026 PR Paul R sales managerPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “Sometimes the phone connection is a little hard to hear and the screen were you need to add new contacts can be difficult.“ May 5, 2026 ## Showing most helpful reviews Showing 1-25 of 933 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry C. Vice President Real Estate Used the software for: 2+ years ### "VP Construction and was a VP in Fire Protection" April 28, 2026 5.0 Pros I have it for many many years! Its an awesome setup that helps work! I have done it over 25 years . I need it to work successfully and it is! The letters written was though ACT. That's a way to keep track of customer's. I have over 4000 costumer's that I always look at! Cons NOTHING! I like ACT a lot! Review Source Response from Act! April 29, 2026 Wow, Harry! 25-plus years is amazing! We love hearing that it's been such a reliable part of your work across industries. Thank you for the enthusiasm and for trusting Act! to keep everything running. Here's to many more years together! TD Thomas D. Founder and CEO Computer Software Used the software for: 2+ years ### "Act an old favorite, with great potential." June 9, 2026 4.0 I have been using Act since its inception. It has been very slow to change and improve over the years. Since Switftpage purchased it from Sage it is 100% better. I'm just not sure if it will catch up to the current market in time to make it relevant again. It's customer support is ok but nothing to brag about. Pros I love the layout, information is clear easy to read and displayed the way it should; be not like other programs where you have to scroll down and open collapsed areas. It is a good value for the money, security is decent but can be broken. Sales management tools are strong. Especially when combined with QuoteWerks. Integration with QBO, Microsoft 365 and QuoteWerks is excellent. Cons So slow to adopt. It is just not keeping up with other programs. I don't really see any ground breaking website management, or marketing features regarding social media. Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[HighLevel](https://www.capterra.com/p/177156/HighLevel/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Act! GoldMine was a long time ago. I just thought Act was easier, Dynamics was too complicated, Sage CRM was also too complicated and not that good, HubSpot was too expensive, PipeDrive could not handle our contracts. I currently use Act and GoHighLevel, but unless Act can add a few more features, sadly, I will be switching after all these years. Review Source Response from Act! June 12, 2026 Thomas, thank you for sticking with us through the years and for your candid perspective. We're glad the layout, integrations, and value are working well for you. Your push for more innovation is heard, there's a lot in motion, and we hope to show you what's next. We appreciate your continued loyalty. LT Lydia T. Chief of Staff Textiles Used the software for: 2+ years ### "As an expereience CRM user, I would not reccomend this software" May 6, 2026 2.0 Very poor. I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34 years of company data in the notes field (which is not something you can migrate to another software) I would not use this CRM. Pros We recently took over the family business, and if we didn't have 34 years on relevent data we wouldn't stick with this CRM. Hvaing used Salesforce, Hubspot, and other internal private CRM's I have to say it is the most inferior and non-user friendly one I have encountered. Cons Static non-movable notes section. Formatting issues with the notes section, and constant glitching. Inability to copy and paste from preview. Weird organization method for contacts and company. Customer Success department is good, however having them in an overseas timezone when the 7th largest world economy is in California is very invonvienient time zone issue. Their overseas I.T. department has abolsutely no idea what they are doing. They were 15 minutes late for a ticketed scheduled meeting, and wouldn't have shown up if we didn't call them. They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he asked to put us on hold and never came back." I verified this later in another call. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Act! As previously mentioned, there are 34 years of critical company history in the "notes" fields that would not be retreivabe in a software migration. I have used other CRMs at other jobs that are far superior. Review Source Response from Act! May 11, 2026 Lydia, we are so sorry to hear about your experience thus far, with Act!. This is not what we want for you and have reached out to schedule a time to understand and address your issues. Thank you for bringing this to our attention. KE Kari E. CEO Financial Services Used the software for: 2+ years ### "Satisfied ACT Customer" May 19, 2026 4.0 My overall experience with ACT is better than average. However, it could still use some upgrades making it a more user friendly CRM. Pros The ACT desktop version is simple and easy to use for looking up contacts, taking notes, and generating pipeline reports. I appreciate having the capability of synchronizing updated information to the cloud. Cons Using ACT for marketing and setting up work flows for email campaigns is not the most user friendly feature. Additionally, the customer support team is great but language barrier's can sometimes be a challenge in achieving desired results in a timely manner. Alternatives considered [Siberson Veriket Data Discovery](https://www.capterra.com/p/10038816/Siberson-Veriket-Data-Discovery/) Reason for choosing Act! ACT was a more cost effective CRM for our small business needs. Switched from [Siberson Veriket Data Discovery](https://www.capterra.com/p/10038816/Siberson-Veriket-Data-Discovery/) ACT was a more cost effective CRM for our small business needs. Review Source Response from Act! May 22, 2026 Thank you for your feedback, Kari. We hear you about our marketing solution and are about to release a new, simplified UI/UX in coming weeks. We value your feedback and hope you'll come back and let us know your thoughts after it goes live. DM Dan M. President Financial Services Used the software for: 2+ years ### "30 Years of Excellence: A CRM Relationship That Has Delivered Unmatched Value, Service, and Reliability" May 1, 2026 5.0 My overall experience with ACT! has been nothing short of exceptional. As of 2026, this represents a 29-year business relationship—one of the longest and most important professional relationships I have, including compared to many major service providers and financial institutions. I began using ACT! when my business was in its earlier stages, paying roughly $99, and over the decades I’ve watched both my company and ACT! evolve together. Today, even at a significantly higher investment, it remains worth every penny. Few companies can honestly claim to have delivered this level of consistent value, adaptability, and service over nearly three decades. What has kept me loyal is simple: unmatched customer support, dependable software, and continuous improvement. Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether it involves troubleshooting, Outlook integration issues, or even recovering critical data. Their willingness to stay engaged until the issue is resolved provides a level of confidence that is increasingly rare in today’s software world. Like any long-term software platform, there are occasional technical hiccups, and at times communication with offshore support can require a little additional patience. However, these are minor considerations when weighed against the incredible affordability, depth of functionality, and level of service ACT! consistently delivers. ACT! is far more than just a CRM to my business—it has been a foundational operational tool for nearly 30 years. Their combination of value, reliability, and customer commitment is extraordinarily difficult to find, and I fully expect to remain a client for as long as I am in business. Pros For nearly 30 years, ACT! has been one of the most valuable business relationships I’ve had—including compared to my banking partners. Very few companies today deliver this level of long-term value, service, and reliability. What stands out most is their exceptional customer support and continuous software improvement. In an era where many major companies charge significantly more for limited online-only service, ACT! provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers. ACT! has remained an essential part of my business infrastructure because they combine affordability, powerful CRM functionality, and unmatched support better than virtually anyone else in the industry. Cons If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time. That said, this is rarely a serious issue because ACT!’s support team can typically remote in and resolve it within minutes. My only real criticism would be the occasional communication challenges that can come with offshore support teams. In a global business environment, that’s simply part of modern customer service, and it’s a small tradeoff considering the outstanding level of technical support ACT! provides at its price point. Ultimately, any minor frustrations are heavily outweighed by the company’s value, responsiveness, and commitment to keeping clients operational. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Act! BGM is the oldest platform for financial advisors in the United States. For 40 years they cater to people in my field and charge $11,000 upfront for the software and training. I tried, I gave it everything I had and came back to act! because I like your platform better. Review Source Response from Act! May 6, 2026 Dan, 29 years and a review like this to show for it! We are humbled! It's great to hear that our support team has consistently shown up for you over the decades, and your kind words about their commitment to staying with you until problems are fully resolved mean a great deal to our team. We hear you on the occasional Outlook hiccups. Here's to year 30 and well beyond — we'll be here! BC Brien C. President Facilities Services Used the software for: 2+ years ### "Sales Success with the support of ACT" April 23, 2026 5.0 I have been using ACT since it first came out in the 80's. It is essential in organizing my Sales Program which is to make contact calls- opening new potential contact (downloading lists), Target mailings, keep track of following up calls and prospect to close, Tracking and Reporting Sales. Pros How it compliments my structured sales approach in making and recording calls. It helps me to organize my day and keep focused on the selling activity Cons I would like to be able to sync the ACT Calendar with my Outlook Calendar. To better manage appointments. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/)[Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reason for choosing Act! More economical - supported a single sales operation rather than a general 9 + man operation Review Source Response from Act! April 24, 2026 Brien, thank you so much for your loyalty since the very beginning We're thrilled Act! continues to be a cornerstone of your sales program. We wanted to let you know that you can sync your Act! calendar to Outlook. We're including a few "how to" links here: Video: https://www.act.com/training-videos/email-integration/ Article: https://support.act.com/s/article/How-to-set-up-the-Online-Email-Integration-with-Act-Premium-Cloud-SaaS?language=en\_US But, please reach out to us at 866-873-2006 if you have any issues. Here's to many more years of sales success together! JM James M. REALTOR Real Estate Used the software for: 2+ years ### "Act's New Enhancements" April 2, 2026 4.0 Act is customizable like many of the other CRM Tools on the market. Customization must come with details learning tools so we as customer's can see how these differences will enhance our businesses. Pros The pro I like the most about Act is the customer tables, however I am still learning how to effectively design and use these tables. Cons Support at Act is a challenge as the organization is looking to better support as some of the new products are not managed well when they are out for the Act client support. With my new business Real Estate it would be more prudent in having the ability of managing contacts to properties and properties to contacts. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I liked the way ACT contains contact information and the design of the forms which I believe is more effective. Review Source Response from Act! April 6, 2026 Thank you for taking the time to share your experience with Act!! We're glad to hear that Customer Industry Tables and contact management design have been valuable to you as you grow your real estate business. And we value your feedback about support and training, and are sorry to hear that you experienced a lack of resources. We'd love to connect with you directly to ensure you're getting the most out of Act! for managing your contacts and properties. Please don't hesitate to reach out to us at 866-873-2006. TR Tammy R. Admin Sales management Education Management Used the software for: 2+ years ### "Nice product - losing it's ease of use" April 21, 2026 4.0 pretty good.. overall. I am able to use it for organizing out data for the most part. Updates are taking into consideration users needs. Pros Easy to sort and look up advanced queries. Easy to organize lists once created for sorting and selection. Cons having to create my own work arounds, bugs after updates and losing shortcuts I used frequently without notice. That when importing new data, the options are to merge or write over the field content. In the case of importing a phone number column with records with or without content in the column. A blank cell imported into the ACT Phone field will write over existing content. Work around: import all contacts with a phone number, then import all contacts without a phone number and omit that column. Excel imports with blank cells should not write over existing content in a database, it should ignore. Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Act! started with act, but its lagging in modern marketing, added engagebay software to fill in the holes Review Source Response from Act! April 24, 2026 Thank you for your candid feedback,Tammy, it's genuinely helpful! We're glad Act! serves as a solid foundation for organizing your data. The import behavior you described is not the experience we want you to have. We hope you'll reach out to us at 866-873-2006 so we can address that issue for you. JM James M. Owner Real Estate Used the software for: 2+ years ### "A Good CRM Tool" May 29, 2026 4.0 Pros I like the ability of creating custom tables for me to capture more information for my business. As well as associate items to a particular contact. Cons I would like the ability of using the custom tables to gather information as associate it with other items in ACT. I believe if act allowed the ability of creating a custom entity like a list of properties that would be wonderful. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I like the ability I have with ACT is creating contacts and association of information for the contacts. Review Source Response from Act! June 12, 2026 Thank you, James! We love hearing that custom tables are making a difference for your real estate business. Your feedback about expanding custom entity capabilities is noted and will be forwarded to our dev team. We appreciate you! NL Nick L. VP Executive Office Used the software for: 1-2 years ### "Review of Act Contact Management System" April 30, 2026 4.0 The customer service is exceptionally great. They have helped with the integration of contacts. Have been available when I need them. Pros I like that it keeps me organized and can set meetings. I can set up pricing and forecasting. Keeps me organized. I just wish it was easier to use on the run. Cons I don't like having to be online to access it. I asked for a desk top version but never got it. Personally, I like the original act better because it is more user friendly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reason for choosing Act! I knew the older version of act. The new version is not as user friendly. Consider intuitive use. Your customer service is great though. Switched from [Tableau](https://www.capterra.com/p/208764/Tableau/) I liked the older version of ACT. I would like it if there was a offline version. I cannot always be online. Review Source Response from Act! May 5, 2026 Nick, we're so glad our customer service team has been there for you, and we love hearing that Act! is keeping you organized and on top of forecasting. We hear your feedback on the need for offline access and hope you'll reach out to our team to see if Desktop Sync might be a fit for you. Thank you for your review. CK Christopher K. Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "25 Years and still happy!" December 3, 2025 5.0 I could not be happier. Thousands of my contacts at my fingertips set up the way that works for me. Pros I have been with ACT since 1998. I have owned many versions and just upgraded to the Cloud version. They have added a mobile app (that was lacking before and the reason I almost left), added project and pipeline management, and interactive quotes to name a few of the new features. When I switched to the cloud, I had an issue getting my database converted. As I was struggling with that, my phone rang. It was ACT calling to see if I needed help with anything. I said yes and within 2 minutes, I had a support specialist remoted on my computer fixing my problem (not theirs - I sent the wrong file). Cons What's not to like. I hope they continue to add features and expand upon the integrated features. Act! should be the first place you look. Alternatives considered [Oracle JDeveloper](https://www.capterra.com/p/9134/JDeveloper/) Reason for choosing Act! Act was easier to configure and had more features that worked for me. Review Source Response from Act! December 5, 2025 We love hearing that our longtime customers are continuing to experience increased efficiencies and value in Act! Advantage. Thank you for your review, Christopher. You made our day! DB Dane B. Financial Advisor Financial Services Used the software for: 2+ years ### "Very happy" April 21, 2026 5.0 Been using Act since 1999. I have the option of using redtail at no cost, but I choose to pay for Act. Great contact management system. Pros Act! is a stable platform and is extremely user friendly. The appearance is fully customizable and I'm looking forward to trying the app. Cons Honestly, there are no real cons with Act. I lost some data years ago because I hadn't backed up recently, but that was my fault. Now with the cloud, that's not an issue at all. Alternatives considered [Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) Reason for choosing Act! i'm used to act as i've been using it for 27 years. Review Source Response from Act! April 24, 2026 Dane, 27 years and still choosing Act!. That means the world to us, especially when you have a free alternative! We're so glad the platform has earned your trust, and we know you're going to love the mobile app. Thanks for being such a dedicated part of the Act! family! RM Ray M. chairman of devopment Civic & Social Organization Used the software for: 6-12 months ### "Best Application" April 30, 2026 5.0 Love this App. Very easy to use once you have understand how to proceed. It is sensibly organized and fairly intuitive. Pros Best contact manager I have ever used. Mostly intuitive and very easy to add data. It is almost fun too enter all contact info. Cons Some sub menus are hard to navigate; especially the notes and the history tabs. Once you understand how to negotiate the tabs it is okay. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reason for choosing Act! I have used the application many years ago. It has been greatly improved over time. I wanted to try it again. Review Source Response from Act! May 5, 2026 Ray, welcome back! "Almost fun to enter contact info" might be our favorite thing we've read all week. We're glad the improvements over the years have made a difference, and your note on the Notes and History tab navigation is helpful feedback we'll pass along. So glad to have you with us again! JW John W. Sales Representative Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great contact management software" May 8, 2026 4.0 My overall experience with Act! is positive. When I have had to call support they have been very helpful. Pros The online version of ACT! is more user friendly than the desktop version. I didn't realize this while using the desktop version. I like the fact my information shows up on my mobile phone in real time and vise versa. I haven't found anything to give me the value of the product for the price. Cons I have had problems with Outlook and Act! syncing. I find that I have to do it manually. I have a hard time using Act! help. I have to go to ChatGBT when I have a question about how something is working or call support to get help. Review Source Response from Act! May 13, 2026 Thank you for taking the time to share this review, John. We're sorry to hear that you're having issues with your Outlook integration and would love to help if you would give our support team a call at 866-873-2006 or submit a support ticket request here: https://www.act.com/submit-a-ticket/. DS Dominic S. Financial advisor Financial Services Used the software for: 2+ years ### "Reliable CRM for Managing Client Relationships" April 29, 2026 4.0 Overall, Act! has been a reliable CRM for our brokerage. It helps us stay organized, track client interactions, and manage our sales pipeline efficiently. While it may not have the most modern interface, its functionality and flexibility make it a valuable tool for maintaining strong client relationships and supporting day-to-day operations. Pros Act! provides a strong, centralized platform for managing client relationships and tracking sales activity. The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines. The customization options are also a plus, making it adaptable to our workflow as a brokerage. Additionally, the email integration and marketing tools help streamline communication with clients and prospects. Cons The interface can feel a bit outdated compared to newer CRM platforms, and there is a learning curve when first getting started. Some features require additional setup or customization to be fully effective. Mobile access could also be improved for easier use on the go. Review Source Response from Act! May 5, 2026 We're glad Act! has been a reliable foundation for managing client relationships, policies, and renewal timelines at your brokerage, Dominic. Your points on the interface, onboarding curve, and mobile experience are all well taken and are areas we're actively improving. We appreciate you sharing your perspective and for trusting Act! with your day-to-day operations! DL Darron L. Owner Insurance Used the software for: 2+ years ### "Our Old Friend" May 29, 2026 5.0 I have been using ACT since it was a Win3.1 product. Over the years it has continued to evolve with various owners at the helm, but continues to fulfill its core purpose for us. Pros Simple interface which keeps important data and history easily accessible. Not too flashy and not too buggy. Cons Continually upgrades over the years. If something isn't broke I would prefer it be left alone. I don't need my CRM to do everything just keep my pipeline organized. Review Source Response from Act! June 12, 2026 Darron, thank you for your loyalty since the Win 3.1 days! We're grateful to be your CRM of choice. CB CRAIG B. owner Financial Services Used the software for: 2+ years ### "LONG TERM USER OF ACT" April 4, 2026 5.0 Nothing special to talk about I've given multiple suggestions and never heard back about feedback that I've given to him i've been using ac for almost 30 years Pros Ease of use To be able to modify it for my needs and to print labels and easy to use for searches On the desktop version I can print labels but I cannot on the web version Cons On the desktop version I can print labels but I cannot on the web version i've given feedback multiple times and never heard back about it or any formal discussions about it Review Source Response from Act! April 13, 2026 Thank you so much for your loyalty over nearly 30 years, that truly means a lot to us! We're glad Act! continues to serve your needs for label printing, searches, and customization on Act! Premium Desktop. We also want to share that custom label printing is available in the cloud version, and we'd love the opportunity to show you how it works if you're open to giving it another try. We sincerely apologize that your previous feedback didn't receive the follow-up it deserved. That's not the experience we want for our customers. Please reach out to us directly at 866-873-2006, and we'll make sure you're taken care of personally. BA Bob A. Sales Utilities Used the software for: 2+ years ### "Long Time ACT user review" April 23, 2026 5.0 Have been a longtime user (over 10 years) easy to use and support has been good. I have been able to have them remote into my PC when needed which helps me allot Pros Easy to setup use and navigate its intuative Support has been very helpful Ease of use access via mobile devices Cons desktop or local version doesn't work with snapdragon processor I am a longtime user and this is my only complaint Switched from [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) AVT is easier and has better mobility vs SF Review Source Response from Act! April 27, 2026 Bob, ten-plus years and still going strong, thank you! We're glad remote support has been helpful and that mobile access is working well for you. The Snapchat processor compatibility note is really useful feedback and we appreciate you flagging it. Thanks for being such a dedicated Act! user! DT Davina T. AGM Director of Sales Hospitality Used the software for: 2+ years ### "ACT's GOT YOUR BACK" April 21, 2026 5.0 I have utilized ACT for 15 years and would be lost without it. The work/communication balance is what keeps me going. Pros ACT helps me stay informed and organized during my contracts and groups with a wonderful feature of workflow management. I utilize this for daily operations. Cons I wish it was synced to my gmail so that I can created a master document to attach and then automatically add my email communication to ACT Review Source Response from Act! April 24, 2026 Wow, Davina, 15 years and counting! We love that! Knowing Act! helps you stay organized and on top of your contracts every day is exactly what we aim for. Thank you for being such a longtime customer! KW Kevin W. Manager Financial Services Used the software for: 2+ years ### "ACT! Overview" January 15, 2026 5.0 In my business, tracking calls and setting meetings is very important. ACT! has served me well over the years. Pros I have been using ACT! as my contact management system for over 25 years. The system has evolved into an overall first class tool in my business. I like the software's ability to track my emails to clients for future reference. The company's customer support is great. Whenever I have had any issues, they respond quickly to my needs. They understand that time is money for business owners. Over the years I have considered other software for my business and I continue to find that ACT! serves my needs well It is a great value for the cost. It has more features than I need for my business. Cons Honestly, I have not found anything about ACT! that I did not like. The excellent support their technology team provides give me piece of mind that I don't have to concern myself with issues that come up from time to time. Review Source Response from Act! January 19, 2026 We appreciate your review, Kevin. It means a lot to us, and we're thrilled to know that Act! has remained your trusted partner for over 25 years! LW Lizzie W. Project Coordinator Publishing Used the software for: 1-2 years ### "Good product - great customer service" July 3, 2026 4.0 Really good. The customer service and support offered with Act! makes it one of the best off the shelf CRM systems I've used. Pros We've been using Act! as a system for years and have recently started using it more broadly across the organisation. The customer service and support provided with Act! is far above that of any other system I have used at work. Cons Some of it's features are not that obvious, unless you know what you're looking for / know what to ask for. Review Source Response from Act! August 24, 2026 Lizzie, thank you for the kind words about our customer service and support, that means a great deal to us! We are so glad Act! has earned a wider place across your organization over the years. Your point about some features being hard to find is fair, and our team is always happy to help you uncover the ones you are looking for. Thank you for being with us! VR Verified Reviewer Regional Sales Manager Aviation & Aerospace Used the software for: 1-2 years ### "ACT! crm review" March 10, 2026 3.0 Not the best but it wasn't the worst. I wouldn't recommend as we have switched CRM's recently and happy with the switch. Pros Not a bad CRM system, reliable and was being used by my company for over a decade. Stored lots of data. Cons Slow operating and outdated, needs to be updated to join the 21st century. Very clunky at times and would freeze up. Review Source Response from Act! March 12, 2026 We appreciate your feedback and are sorry to hear that you experienced issues. It sounds like you were using an older version of Act!. While we understand that you've moved to another system, please reach out if you want to give Act! Advantage, our cloud solution, a try. We wish you the very best in your future endeavors! BR Barbie R. Office Manager Law Practice Used the software for: 2+ years ### "Virtual Rolodex " April 21, 2026 5.0 We have been using ACT for over 20 years and we absolutely love the efficiency the program offers. Also, the support team is first class! Pros I love being able to have all my contacts and information about my contacts all in one app. I also love that it is connected with outlook which makes sending emails that much easier. Cons We do not have anything negative to say about the program. It does exactly what it supposed to do. We love it! Review Source Response from Act! April 24, 2026 Barbie, "20+ years and still loving it" makes our day! We're so glad it delivers for your law practice every day. Thank you for the kind words about our support team as well. We appreciate you and your review! MV Maria V. Owner Facilities Services Used the software for: Less than 6 months ### "It's the best program around!!Would highly recommend" June 9, 2026 5.0 Your company was helpful in every aspect the sales department. And helping my IT guy as we set up our computer. Pros I used this program in my last job. I did customer services and marketing. All the features it has was the best the follow up calls. Categories that we used to make sure no call was ever missed or an opportunity. Now I have this for my own company. I'm excited for the future. And you program is the best. I recommended it to many people. Cons The things that I find that would be a downside are one the price. Maybe if there was a way of using the product by paying a monthly payment. Review Source Response from Act! June 12, 2026 Maria, welcome back to Act! -- and congratulations on your new business! We're so glad our sales and support teams made the setup experience a smooth one. Thank you for recommending us to others and for trusting Act! to help you build your future. JR Jim R. Regional VP Sales, NA Machinery Used the software for: 2+ years ### "ACT! A Good tool for Sales Professionals" April 28, 2026 4.0 I've been using Act! well over 15 years. It's been a great tool. I especially like the email merge feature. Pros Good tool to keep track of your clients and activities. I use it for quotes, orders and marketing activities. Cons Occasionally freezing, requiring a restart. Sometimes the features don't work properly requiring a restart. Review Source Response from Act! April 30, 2026 Jim, 15-plus years and a 9 out of 10; thank you! We're glad Act! has been such a reliable part of managing your clients, quotes, orders, and marketing across a large sales territory. We're sorry to hear about the occasional freezing and feature hiccups. That's not the experience we want for you, and we'd encourage you to reach out to our support team so we can dig into it. 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