# Page 12 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Act! the right CRM solution for you? Explore 907 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (907) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 12 - Reviews of Act! ## Showing most helpful reviews Showing 276-300 of 907 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer President Used the software for: 1-2 years ### "I have used ACT! Vs 18 for a little over a year for a client. I will say it has its ups and downs" June 23, 2018 3.0 It does allow you set appointments and manage client information. But, it is very time consuming and you have to do a lot of steps to get what you are wanting out of it. Pros This software doesn't require a monthly charge (if you have the desktop version) It allows you to create customized reports and input more information then you possibly could need. Cons This software has several Cons, One of the biggest is that its not user friendly so much. it takes you a long time to figure out how to use functions. I had trouble when I fist started using it. Also, when I wanted up upload excel spreadsheets of client info into the CRM. I had to buy an "Add On" which I think should of been something included in the program. Review Source SB Susan B. Owner Food & Beverages Used the software for: 2+ years ### "Poor Customer Service" January 15, 2020 3.0 Pros The only reason I use this software is that I have used it for 25+ years, too embedded to change Cons The Company, the Pricing and mostly the Customer Service. How crazy is I have to pay extra to speak to someone in the US that speaks English. Appalling. The response time is poor. I requested a password change via email as it is set up to do because it would not take mine; never got the reset password email. I called the sales number thinking they would at least ANSWER the phone. He told me there was an issue with the reset email and customer service (which I pay an extra $480.00 a year for) can help... on hold too long, left a message for a call back.... waiting..... Years ago ACT was amazing, since the transitions it has become progressively worse. The Product itself is good, the sales people are nice. That is it. I do wish I had the time to research options and change, perhaps in 2021. Review Source DR Denise R. Owner Publishing Used the software for: 2+ years ### "VERY DISSATISFIED!" January 6, 2020 1.0 Upgrade were not announced, and the proposed changes not described. Initial bugs wouldn't even allow it to load! There are still bugs with things as basic as the notes section that ACT has been unwilling to address least of all fix! Pros Initially I wanted to use the program because I had used it a decade ago and found it easy to use and customize. It has changed and I ended up having to hire a consultant for everything. Cons As mentioned, I have worked with ACT off and on for two decades. Their most recent "upgrade" has been filled with bugs and a lack desire to fix them. My consultants have been inundated with complaints they have passed on to ACT with no response. Plus, they lack basic integration with excel or outlook. What!? Contact management programs are a competitive software. ACT is both more expensive than most, not user friendly and lacking in function and basic customer service. Reason for choosing Act! I am researching other product right now Review Source MW Mark W. Marketing Manager Environmental Services Used the software for: 2+ years ### "Act is a great CRM for the cost" December 12, 2022 5.0 Pros Act is vert easy to use and customize to the users needs. Very little training is required for new users Cons None it is a very good CRM for marketing purposes Review Source Response from Act! January 10, 2023 Thank you, Mark! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. https://www.act.com/success-stories/ Thanks again for sharing and we wish continued success to you! KS Kari S. Owner Construction Used the software for: 2+ years ### "Use ACT! to Manage Your Customer Database and Sales" May 5, 2022 4.0 Well, being a user since 1990, I'd say I am all for the ACT! Database experience and usage! Pros I have used this produce since the 90s and its consistency of value has remained. It's easy to use after learning just a few basics. Reports are easy to generate and are customizable to your field. Cons Only that it did not link to specialized software I was using in the field. Review Source Response from Act! May 10, 2022 Thank you Kari, for your feedback. We love our customers and appreciate the opportunity to hear about how they use Act!. JS Jonathan S. Sales Manager Security and Investigations Used the software for: Less than 6 months ### "Act Review" January 18, 2024 5.0 Pros The fact that it is simple to use and that the costs are much better than sugarCRM, i also liked that \[sensitive content hidden\] who was out sales advisor was fantastic, nothing has ever been to much bother for him and even after completing our purchase he is still available to help. Cons Can be a little slow and clunky at times. Review Source Response from Act! January 19, 2024 We are so happy to hear that you're enjoying Act!'s ease of use and feeling the benefits of the support we provide to you and your business. We appreciate you leaving this review Jonathan! Wesley W. Director Business Operations Used the software for: 2+ years ### "Awesome integration with other apps. " May 22, 2018 5.0 Pros I'm able to integrate with MS Outlook, and sync within my Ipad and Google phone. Your costumer support is awesome with it's followup and addressing and any issues I may have. Deserves more than 5 stars! Cons Software pricing is becoming an issue as less expensive models are out there that competes with Act. Need to consider reduction pricing for those loyal customers like myself since 2006. Needs to come up with a better less tedious way of merging contact duplicates. Review Source Bianca G. System administrator Computer Hardware Used the software for: 2+ years ### "I have been using Act since 2011 and it's easy and intuitive to use. It's great for small business ." August 14, 2017 3.0 We use daily to manage our customers, it also integrates with our quoting software. Pros I like how it's easy to you, how it integrates with Microsoft and google very well. I like some feature like creating dynamic groups and the search function. Cons Everything is contact base rather than company base. Support is very expensive and if you need the program to do something more than what comes out of the box you might be looking into support services from a professional if you are not savvy enough. Review Source LC Louis C. Prioject Manager Computer Hardware Used the software for: 6-12 months ### "Act! CRM gives our company what it needs . Ease of use which boosts our team's productivity output" December 13, 2019 4.0 We are happy to upgrade to ACT CRM for their cloud based services, for Act's collection as well as consolidation of our sales data for marketing use and for new business acquisition . Act has also become an off and online supplemental data base for our company. Pros We loved Act's flexibility and ease of use as each of our team members were able to use Act with their mobile devices and phones. Our team members reported that Act's updating process is quick, painless, and automated. In addition , their user interface was quite intuitive and made for generation of highly configurable reports in a timely manner . Cons We have found Act to be a solid and multi faceted CRM. However , we would love more tutorials on importing contacts for business use and referral. By importing we would value some kind of scan utility feature for use with cell phones and tablets. That said , once a client enters contact information , Act will make a connection and provide information regarding parent companies or further supplemental data. This feature proves extremely useful. Reason for choosing Act! We wanted Act as a separate CRM to provide a supplemental data base for backup and redundancy as well as for marketing purposes. Review Source VR Verified Reviewer Consultant Venture Capital & Private Equity Used the software for: 2+ years ### "Great CRM - One of the originals" March 14, 2020 5.0 I began using ACT! in the 90's and learned how many power user techniques. Always liked the software so I have followed it from one distributor to another. Pros ACT! is a fantastic CRM and provides all the functionality you will ever need. You're able to customize and create customized processes so this meets a wide range of user requirements. Cons Because it has bounced across several publishers and distributors, it is hard to rely on customer support or even content support if you need to look something up. Review Source RL Robert L. President Events Services Used the software for: 2+ years ### "Act is fantastic " July 14, 2021 5.0 That I built my business using ACT Pros It is very intuitive so new users don’t have to study for days to learn how to use it Cons I don’t have anything critical to say about ACT Review Source RS Randy S. President/Owner/CEO Computer & Network Security Used the software for: 2+ years ### "Most difficult install I have done in 20 yrs" October 22, 2020 1.0 It was like getting stabbed over and over in the leg with a butter knife and then a bent prong fork. I will recommend my client find a new CRM ASAP. Pros There might be redeeming qualities of this software once it is being used but installing it is like getting a 1990s computer to see a terabyte drive. Cons The install downloads as a package but it needs software the package doesn’t include. You call tech support and they are HORRIBLE!!!! They don’t care and they speak to you like you should know all the checks to get this junk software running. Reason for choosing Act! We choose it on reputation. But Swiftpage destroyed the software and any chance I would ever recommend this shitty software. Review Source OT Orsolya T. CSA Higher Education Used the software for: 1-2 years ### "this might be good for small businesses" September 23, 2022 3.0 Pros We used this software mainly for contact management. We received the emails through Act! and replied back to customers through this system. Also used for scheduling/receiving viewing requests. What I really liked in this software was that is was very easy to see what was happening during the day, how many emails and viewings we had. You could see the attachments, previous contacts from the customer. The viewing handling feature was pretty easy to use, you can leave notes, edit the contact details easily. Cons I personally did not find this software very user friendly. It was a bit difficult to handle the attachments and we did not always had the proper connection with between Act! and Outlock, therefore we stopped using the Act! after a certain time. But this might be good for smaller businesses. Review Source Response from Act! October 4, 2022 Thank you, Orsolya for letting us know how your business uses Act!. We appreciate your time and feedback! WL Warren L. Ge Information Technology and Services Used the software for: 6-12 months ### "ACT - A good CRM tool" May 20, 2022 3.0 ACT has been used in between products for us, and based on our experience so far, we'd be more likely to look at other products. It's solid in it's basic approach, but doesn't offer advanced features which its competitors do. Pros The layout and ease of use is so important to anyone using a CRM package. When someone's on the phone, you need to get to data quickly, and ACT allows us to do this. Cons It does lack other features which alternative CRM packages offer. Review Source Response from Act! May 24, 2022 Thank you, Warren for your feedback. We appreciate the opportunity to hear from our customers. I am not sure which version you're using but hope you'll check out this webpage for information about our exciting new features and enhancements. https://www.act.com/resources/upgrade-center/ Olderico C. ceo Import and Export Used the software for: 2+ years ### "Great CRM software" February 3, 2023 4.0 perfect to manage e big customers data base Pros I use Act ! from almost 25 years ! now only as contact manager and customer data base Cons Solid product and easy to use a perfect solution as customers data base Review Source Response from Act! February 10, 2023 Olderico! - Thank you for taking the time to share that Act! is making your workday a little easier. We love hearing from our customers, so thanks again for sharing - this made our day! Rachel W. Corporate Applications Analyst Hospital & Health Care Used the software for: 2+ years ### "It is a useful application if you are a solo individual not needing integration." November 28, 2017 3.0 Pros There seems to be a lot of functionality and ability to work in-depth with contacts and the information provided with the contacts. Cons It is not easy to have more than one person work off of the same database and keep everything integrated. We sync with Gmail and at this time it only allows for one account to sync email messages. We can sync the contacts to multiple accounts with the help of a third party software but only one for the Gmail messages. Review Source JB James B. Managing Director Pharmaceuticals Used the software for: 2+ years ### "Simple and Effective Contact Management" April 7, 2020 4.0 I use ACT run run my entire client contact. It interfaces with Outlook for my emails. I can write letters and reports and are easily attached so I can find them quickly. It has a calendar and can add reminders and tasks Pros This is easy to set up and has more functions than a small business will actually need. Scheduling and report writing is easy to do and keeps things well organized. I have sued this for many years and the files is very large but it is easy to search. Cons Much of my work is confidential. I attach files to people and it is a little cumbersome when people leave the company and go work for some one else. It would be nice it they could work out a way to deal with this. Also, they are moving to a web-based program and while it may have advantages for some of us, it may be a problem. When I travel, i can not always access the cloud or the speed is very slow. Review Source VR Verified Reviewer Chief Marketing Officer Pharmaceuticals Used the software for: 2+ years ### "Ease of use (and I have used a lot of other CRM's)" January 29, 2019 5.0 very positive over the last 15 years. Pros I've been using Act! since 2004 and it's never let me down. It has improved over the years. I have also worked with companies that have implemented SF and other CRM systems and each and every time, they have moved over to ACt. It is easy to use, easy to understand and it can perform far more complex operations than some of the better known (and lauded) competitors Cons None. I have used the web and desktop versions. Review Source TL Tim L. Director Retail Used the software for: I used a free trial ### "Onboarding" February 12, 2024 4.0 Great! It is a reasonably priced CRM system with less of the complications of some and an ability to use it for more in-depth marketing where needed. Pros Ease of set up and loading of new and database contacts. Cons Limited use for variable products to match them to contacts. Review Source Response from Act! February 13, 2024 We are happy to hear that you were up and running quickly with Act! Premium and hope you continue leveraging the powerful marketing automation features, Tim! Thanks for your review. VR Verified Reviewer Publicist Publishing Used the software for: 2+ years ### "Great for a general database" December 5, 2018 4.0 Act! is definitely an easy way to keep and organize all of my contacts. I've had a positive experience with customer service as well. Pros I use Act! as a database for my publicity and influencer contacts. It allows me to make various lists that I can download and use offline. Cons It is difficult to update large batches of contacts without starting over again or updating contact by contact. I wish that I could eliminate fields that I won't use. Searching has to be precise. Review Source MA Matt A. Principal Management Consulting Used the software for: 2+ years ### "In a sea of CRM check this one out" July 28, 2022 4.0 Pros Full functionality of marketing automation in a cloud based CRM at a great $ point Cons Can be glitchy till you get the kinks worked out Reason for choosing Act! Price point and functionality Review Source Response from Act! July 29, 2022 Hey thanks, Matt!, it sounds like Act! is helping you out. You're helping us out by spreading the word - so thanks for taking the time to share! VR Verified Reviewer Vice President Used the software for: 2+ years ### "I use ACT as my main CRM system and I like the fact that it integrates fully with Microsoft Outlook" June 12, 2018 5.0 A good CRM system that does not require a monthly fee. It helps me manage and track clients, prospective clients and employees. Pros I like the fact that I can buy it outright and I am not locked into a monthly plan. I also like the fact that I can tailor reports easily to meet my needs. Cons When I get stuck, support is almost non-existent. Purchasing the product gives installation support but after a short time, your on your own unless you purchase a support plan. Review Source JS James S. President Commercial Real Estate Used the software for: 2+ years ### "Great Customer Service" March 22, 2024 5.0 Pros Great customer service. Technician was patient and able to resolve issue Cons Had some technical issues but they were resolved Review Source Response from Act! March 29, 2024 Thank you James, for your review. We are happy to hear that our Support team was helpful and resolved your issues. Your review means a lot to us! VR Verified Reviewer Administrative Director Financial Services Used the software for: 2+ years ### "Great CRM Software" January 17, 2019 5.0 Very functional and not difficult to use. Pros Actually, there are many, but the thing I like most about this software is the way it is set up to find duplicates, then merge those dups. Cons The limited space in some of the areas you can update. I understand there has to be limits, but that's the only thing I can think of right now. It's not really terribly bad, you just have to readjust your thinking sometimes witch is also not a bad thing. Review Source SR Sherilyn R. Realtor Real Estate Used the software for: 6-12 months ### "Not what I expected" February 14, 2020 3.0 I will be reviewing other CRM's when my renewal comes due. Pros It is a pretty decent CRM in terms of data collection and contact management. Cons Support is a problem. (I paid for premium service "an extra" to speak with an "on-shore" technician". Hold times when you call in can be up to an hour at any given time of the day. Sometimes you can be cut-off after holding 45 minutes and begin the process all over again. Tech often does not know the answer and has to "escalate to Sr. tech" They say they will get back to you in 24 hours by call or email. I am on day 3 now and have not received this call back. In my business my CRM is my navigator and used as a main part of my business day. The down time is ridiculous. I have been dead in the water all morning today, it is now noon. I am currently on hold waiting for a tech to explain my inability to log in today. I have currently been on hold for 43:53 minutes and counting. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.