# Page 14 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 14 - Reviews of Act!

## Showing most helpful reviews

Showing 326-350 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Contributing Photographer  
Media Production  
Used the software for: 2+ years

### "Can not live with out it."

October 18, 2018

5.0

Pros

Easy of use- price was right- Daily user.

Cons

Nothing not to like as a daily user I can not live without it. It is my daily to go.

Review Source

DP

Dennis P.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Small Business"

April 5, 2022

5.0

Good use in keeping track of client quotes and purchases.

Pros

Easy to use, lots of features, valuable add-ons available from third-party suppliers.

Cons

Too many features which makes it costly for a very small business. I use about 20% of the features - at most.

Reason for choosing Act!

Met my needs.

Review Source

Response from Act!

April 7, 2022

Thank you Dennis, for your feedback. We appreciate the opportunity to learn about how you are using Act!. We love our customers and helping them to grow their business relationships!

AF

Aaron F.  
Inside Sales  
Retail  
Used the software for: 6-12 months

### "Ease of Use"

February 6, 2023

5.0

I liked it a lot. Sad that the business transitioned to another program.

Pros

The customer tracking and connectivity to quick books was awesome. A bit dated look, but just worked.

Cons

My only issues with it was that it was a bit slow. Beyond that it was all positive.

Review Source

Response from Act!

February 10, 2023

Thank you, Aaron! We love hearing from our customers and enjoy learning how Act! is helping their businesses worldwide. And please note, Act! Premium is still available, in the cloud, on-premises (desktop), or via a hybrid deployment with Desktop Sync. Feel free to check out this URL for our current product offerings. https://www.act.com/products/

CF

Christine F.  
Administrative Coordinator  
Management Consulting  
Used the software for: 1-2 years

### "How do you get support for problems"

February 10, 2017

2.0

I inherited the decision to use Act! software from a former coworker. Most of the time it works all right. However, every few weeks, the option to email directly out of Act! just seems to stop working. Restarting the software, and the computer doesn't help, neither do the articles in the "help" section. This is something that I can hack around, copying and pasting email address out of Act! and into my Outlook, or exporting contacts to Excel and then copying multiple addresses into Outlook. However, my boss is less tech savvy and just wants the software to work the way it's supposed to. I tried calling the support line and did not have good results. Even with the error code, the technician was unable to provide an answer. He offered to remote log on to one of our computers to solve the issue, but that won't help us the next time the issue occurs. Having tech support that explains why the problem occurs and how to fix it in the future would make a world of difference with this software!

Pros

Easy to organize contacts

Cons

Terrible tech support Clunky interface Email problems

Review Source

JJ

Jennifer J.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Information at our finger tips"

January 6, 2022

5.0

So far things have gone well. I feel as we continue to use the product we will be able to use it in more ways and thus expand and be even more successful. It is a beneficial product that we need to learn how to use to its full capacity.

Pros

As a newer user of ACT! I have found it helpful to have a place to capture customer information that I can then easily share with my co-workers. As a small business this gives us the feel of a larger organization, it has helped with our efficiency and effectiveness and has improved customer service. Saving time and being able to capture vital customer information is necessary for our success.

Cons

Took a little time to get use to where everything is and how to properly utilize.

Review Source

HB

Heather B.  
Office  
Construction  
Used the software for: 2+ years

### "We Love it! "

June 13, 2019

5.0

I think we would be lost without ACT! We have had it for 4+ years now and it seems to be the glue that holds all the information together!

Pros

Easy to input customer information. Easy to look up info. Print all our contracts and labels.

Cons

Recently started charging more. Meaning they now charge for each computer that has software running on it.

Review Source

Katy F.  
National sales manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "No longer using "

August 23, 2019

3.0

It was an ok product if you don’t want bells and whistles.

Pros

This was a very simple product that allowed for a lot of data to be input. Had we used for about 2 years.

Cons

It seemed like it got bogged down a lot and didn’t work well with our servers at the time. Very basic and boring.

Review Source

MC

Mollie C.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect for a membership organization"

August 5, 2019

5.0

Use Act! to manage a membership database. Keep tabs on membership status, names, addresses, membership type, etc... Ability to query the system to send out membership expiration notices.

Pros

Easy to setup a membership database Easy to query for certain data and export to Excel Has many other features available for a sales based organization Customer service has been GREAT!

Cons

To date no issue with the software have been found.

Reason for choosing Act!

It came highly recommended.

Review Source

EG

Elaine G.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Why I have used ACT for over 20 years"

January 29, 2019

4.0

I have been with ACT for over 40 years and rely heavily on this software to run my business.

Pros

ACT combines daily tasks with communication with my contacts. We have stayed with ACT because of the multiple functions it provides. Also it now syncs with Outlook and my phone so I have everything I need with my always. Since they went to a cloud based format, everything works together.

Cons

I wish it was compatible with MAC. Other than this, I am extremely happy with my choice.

Review Source

Henry E.  
Investor  
Real Estate  
Used the software for: 2+ years

### "Was My Favorite CRM"

September 13, 2019

4.0

Solving the issue of organizing contacts, being able to automate emails and reach out quickly and easily to customers and prospects. Even loved the fax cover function as we used this a lot.

Pros

This was the original CRM system! I used it with my real estate business and it saved an absolute ton of time and energy getting things done.

Cons

Wasn't easy to configure to work with a team - it worked great for a solo user but as a team setup, it wasn't nearly as easy or seamless to set it up and use it.

Review Source

VR

Verified Reviewer  
Partner  
Marketing and Advertising  
Used the software for: 2+ years

### "ACT is a great value"

March 5, 2019

5.0

I've been using ACT in one version or another for over 20 years. Most recently I evaluated over twenty other CRM's before upgrading to ACT v21. It's the best value for the money. It's not a perfect system as you expect but it does most functions very well and once you get accustom to how it works I'm sure you will be pleased.

Pros

I've been working with ACT for a long time and I didn't have to learn another way of operating the CRM.

Cons

All the applications are moving to the cloud and that makes them more expensive since you are renting rather than buying.

Review Source

AH

Aaron H.  
a  
Public Relations and Communications  
Used the software for: 2+ years

### "Buyer beware"

May 26, 2022

1.0

Poor. Much time wasted

Pros

Long time user. Recent security breach wasted our time. Still not resolved

Cons

Expensive. Want you to pay for support when they cause problems.

Alternatives considered

[Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/)

Reason for choosing Act!

Long time user

Review Source

Wayne V.  
Owner - Online Business Developer  
  
Used the software for: 6-12 months

### "ACT! is excellent if you use Microsoft Outlook"

June 14, 2018

4.0

Pros

A tried and tested CRM that has been around for many years, a testament to its popularity and reliability as a well functioning CRM. Act! works very well with MS Outlook.

Cons

Integration with some well known online apps is pretty much non-existent. Trying to get any help without a support plan is not going to happen. Expensive in comparison to some other CRM's that are better online-based systems.

Review Source

DB

Danny B.  
Owner  
Individual & Family Services  
Used the software for: 2+ years

### "Bad customer service"

April 21, 2020

2.0

Very disappointed with client care. I have been a client of Act over 20 years. Bought multiple software programs from them. Recently I decided to cancel my premium subscription of $300 a year and go back to the software I purchased only a few years back. BE AWARE. There is no going back. Once you cancel subscription they WILL NOT let you use your previous software you bought with your hard earned money. STAY AWAY FROM THIS COMPANY. BAD BUSINESS ETHICS.

Pros

Its ok data base management. Good to track history and taking notes.

Cons

Very expensive and hard to sync with other devices.

Review Source

Ryan R.  
Marketing  
  
Used the software for: 6-12 months

### "ACT helped the Sales team at my country club!"

June 25, 2018

5.0

Organized all of our contacts into a database that allowed us to follow up on prospects and customers. The email notifications helped tremendously.

Pros

It was the first CRM I've ever used and it was easy to learn. It kept everything organized so everyone could stay up to date and in check.

Cons

I had an outdated version so it was slow and not visually appealing. It was easier for me to deal with but the other people using it was rough.

Review Source

TH

Tom H.  
Managing Director/Owner  
Financial Services  
Used the software for: 2+ years

### "Long Term ACT! user"

January 5, 2017

5.0

I have been using ACT! since V.6. Presently I use V.18 on the cloud and synchronize it with Companion Link on my Blackberry phone, Android tablet and Mac Pro computer with Parallels. I depend on ACT! for scheduling appointments, contacts, email, keeping track of business opportunities, etc. Several time that I needed help from tech support and have always been very pleased with the availability and quality of prompt service. It is comforting to have this important information kept secure and readily available from anywhere anytime. I highly recommend the program and am willing to answer questions from prospective users.

Pros

Meet my needs and excellent support.

Cons

Have had problems configuring my display on Mac Pro when Windows updates my Mac running Parallels. ACT! support has always fixed the problem.

Review Source

VR

Verified Reviewer  
Web Designer/Journalist  
Architecture & Planning  
Used the software for: 1-2 years

### "Rich in functionality, but still lacking in screen adaptability"

March 27, 2019

4.0

Overall it has been good. If you overlook the bulkiness and difficult user experience, Act! gets the job done, and does it well.

Pros

Act! delivers when it comes to functionality. It's more than just a database with user information in it. It also offers tools to create and print customized letters and address stickers, and is fully integrated with an email service owned by the same company.

Cons

There are some glitches, however. For example, when you create a new entry for a profile in the database, it will often warn you (before you save it) that the profile you created already exists. This is not based on the name, but rather (I'm assuming) the user id. This is very annoying because the company I work for uses "ID Status" to group users, so many users may have the same id. Also, when it comes to adapting to screen sizes, Act! constantly fails with each new release. Specifically regarding the email marketing page, there are always buttons that are so small that the text is not even visible when I'm viewing from a high-resolution monitor.

Review Source

BF

Bill F.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "Good but Not Great"

January 18, 2018

3.0

Please get me any additional information on work arounds (solutions) to ACT integration with Office 365.

Pros

I have used ACT for over 15 years. The functionality within ACT is good along with the features. It is very intuitive and easy to use.

Cons

The 3rd party integration has been an on going issue for me. Most notably integration with Office 365 and specifically Outlook. I spent hours on the phone with both ACT and Microsoft support trying to get e-mail & e-mail merge to work properly. Each pointing the finger at the other to the point I was ready to look for a new CRM. Fortunately I got it working correctly but I am still concerned about the stability of the two products together.

Review Source

CJ

Cecil J.  
President  
Insurance  
Used the software for: 2+ years

### "Act! Premium Review"

January 29, 2019

5.0

I believe, since I use it every day, the basic use is fairly easy. I just upgraded to the new ACT!, and because of the folks they have in technical assistance, it was easy, but time-consuming, because I had all of my data stored on a Western Digital separate hard drive. I am a salesman, not a software genius. Since I have been using ACT! for over 30 years, I haven't found anything better.

Pros

It keeps all of my contact information about my clients in one program.

Cons

I know ACT! has many videos to watch about how to working with its amazing abilities. On a scale of 1 - 10, I would rate every piece of software help a 10-- Meaning very difficult. I'm sure that there are others who might find the help programs helpful.

Review Source

RC

Robert C.  
Sr Metrology Lab Manager  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Powerful Contact & Correspondence Management"

December 28, 2017

4.0

I would recommend that this application be considered for those shopping for a contact management and email correspondence archiving tool.

Pros

ACT! is a power contact correspondence management tool that archives your emails with a given individual for future reference. It also help track agreements and proposals sent by email, dates, and changes in contact information. Contacts are logged by name and company, so it's easy to find all emails to and from a given company as wells as an individual. The tool is very powerful and provides a lot of function including many tools that I don't need to use. These are likely useful for sales people.

Cons

Some of the functions are bit hard to find. For example, the add note function is hidden on the page as a tiny icon. Once you get used to the system, however, it works fine.

Review Source

TK

Tiffany K.  
Director of Planning  
Financial Services  
Used the software for: 2+ years

### "Like an Unpaid Administrative Staff"

October 22, 2019

5.0

I highly recommend this software for any sales team or client service office. It has been around a very long time and many features are built in and easy to use and customize.

Pros

If you utilize this software even to a small part of its capacity it is like having an extra staff member for only the price of the software without vacations or sick days.

Cons

When utilizing the software extensively there are sometimes glitches that are unsolvable but there are always workarounds.

Review Source

SM

Susan M.  
Franchisee  
Professional Training & Coaching  
Used the software for: 2+ years

### "Great Software - Easy to Use"

August 8, 2019

4.0

The cloud version on my phone or tablet is not as easy to navigate like the desktop remote version.

Pros

Easy to use and navigate. Able to review notes from past clients and track follow up easily.

Cons

Upgrades. Every other month when the upgrades occur, I have to spend one hour on the phone with technical support since it never uploads correctly. I have been a user of this software for 16 yrs. I know what I am doing but the upgrade never works as intended.

Review Source

GN

Greg N.  
Technician  
Public Safety  
Used the software for: 2+ years

### "Great software"

June 10, 2021

4.0

Overall this is a great product to help prepare one for the ACTs!

Pros

The programs ability to prepare one for the ACTs is great. There is so much information to try to prepare for, and this program does a great job I preparing you for the test.

Cons

Because of how much information it needs to cover, it is very time consuming to get through everything which sometimes tests ones attention span

Review Source

CT

Cindy T.  
Loan Officer  
Financial Services  
Used the software for: 1-2 years

### "This is a great place to start"

July 25, 2020

4.0

Pros

If you're new to using a CRM or want to keep things very simple, this system can't be beat for the money. It does all the basics with ease.

Cons

If you want to dig deeper and do email campaigns or capture custom information, this isn't the best system to use. When my company stopped supporting it, I began to have a lot of problems operating the system, and the ACT support team was not very helpful. I spent hours trying to use the system and then had to give us and switch to another one. This happened right after I renewed for another year, and they did not want to refund me.

Review Source

TP

Tom P.  
President  
Management Consulting  
Used the software for: 2+ years

### "Cloud stinks"

January 3, 2018

1.0

Feel like swiftpage is a poorly run company and doesn’t care about the consumer!

Pros

. Ease of use if it works. Could be a good product if there was good service and the product was ready for release to the customer. Too many times they release a version and there are too many bugs to deal with.

Cons

Act doesn’t care about customers. Hard to understand techs. Long wait times. Act on desktop was better. It worked for the most part. The cloud version should not have been released. Sub par product. Been with act since 1994. Put up with all the updates and changes. To me the product has gotten worse. Don’t buy the cloud version

Review Source

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