# Page 15 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

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Last updated March 19th, 2026

# Page 15 - Reviews of Act!

## Showing most helpful reviews

Showing 351-375 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

OC

Owen C.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "New Owners of Act! Do not care about previous customers "

July 27, 2021

5.0

Prior to being purchased tremendous. Now why go with a company that has no regard for previous customers?

Pros

I used Act! Since 1990 and It was state of the Art. Then a new company purchased Act and will not support customers who puchase Act prior to 2018.

Cons

I do not like being forced to by the latest product when the old one suited my needs. I refered 20 customers to Act over the years and now I'm swithing them to another company.

Reason for choosing Act!

I wouldn't...

Review Source

RA

Robin A.  
Office Manager  
Consumer Goods  
Used the software for: 2+ years

### "Great Office Tool with Exceptional Customer Support!"

January 29, 2019

5.0

I've been using ACT for 7+ years now and love it! I create contact lists to do mail outs every year and love the ease of the programs functionality. Updating customer information is a breeze and organizing lists is as simple as clicking a button. It's affordable and you can add on to the basic program so you're only paying for what you need!

Pros

ACT is very versatile. You can take full advantage of what it offers by using the marketing tools or use it just to house customer data. It's all up to you!

Cons

I wish there was a way to create search fields or search multiple search fields at one time. I search by address a lot and there has got to be an easier way to find project locations.

Review Source

KA

Kent A.  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "Eventually I hope this works out"

May 17, 2019

4.0

Overall, I like the software, when it is set up to my specifications, and the support has been great.

Pros

The software really helps me stay organized both in contacting my existing clients and making sure opportunities do not slip by.

Cons

I did not like that I had a version working PERFECTLY fine and was FORCED to upgrade. Since upgrading, nothing has worked correctly and it will be weeks just getting back to where I was before the change.

Review Source

JW

Jonathan W.  
Area Sales Manager  
Machinery  
Used the software for: 2+ years

### "Act! in the workplace"

May 31, 2019

4.0

This new version is similar in operation to my previous version, which is always a bonus, not having to learn a new system.

Pros

I have used Act for many years, and I find it most useful for keeping track of my customer base, and setting reminders of calling people. Some of our projects can extend into years, so being able to remember to contact someone is most important.

Cons

This new version has lost some of the crispness of the text.

Review Source

AW

Andrew W.  
President  
Textiles  
Used the software for: 2+ years

### "ACT is the way to go"

March 5, 2019

4.0

Pros

That it was supported by a large network of independent business people, anywhere in the USA.

Cons

I've have some unresolved issues with the program, not adding my opportunities to the history file. My ACT support team and ACT themselves have identified the problem, but there has been no resolution for over 60 days. This is unacceptable in my opinion. this, to me, is a basic component of the program.

Review Source

MS

Muge S.  
paralegal  
Legal Services  
Used the software for: 1-2 years

### "Was not that impressed with ACT"

May 7, 2020

3.0

It is a good software to keep client records and personal information. It is also a secure system for confidential information which helps keep law firms secure. However, the software needs more improvements to prevent glitches and improve daily use.

Pros

ACT has a lot of features that compliment a mid-size law firm's needs. Easy to set up and adapt for new users

Cons

ACT's software glitches frequently when you transfer from one client to another. Furthermore it is not able to keep records of user's comments which consequently make the users work harder and maintaining their daily tasks more difficult .

Review Source

KB

Kenny B.  
Account Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Top Notch Organizational Tool "

March 5, 2019

5.0

Keeping track of my progress with key accounts and accounts I need to work more with to grow the business.

Pros

Crossover from the PC base to the mobile user aspect. I can input notes during or right after a customer meeting on my phone so I don’t forget and they upload to the database. No more having to make sense out of my scribble on notepads.

Cons

That I don’t have time to utilize the rest of the functionality.

Review Source

BB

Brandon B.  
Sales  
Machinery  
Used the software for: 2+ years

### "DO NOT BUY THIS SOFTWARE!!"

May 31, 2019

1.0

Since Day 1 the Integration never worked as they stated - Outlook Integration DOES NOT WORK The Database does not sync to cloud - always fails - they have made me reload the database 4 times each time with the same result within 24 hours Absolutely Horrible product and company

Pros

They are good at taking your money - Great at Ignoring you

Cons

The Support is horrible - the Sales Guy absolutely ghosts you after he promises the world and under delivered

Review Source

LI

Lisa I.  
admin  
  
Used the software for: 2+ years

### "works within our team as long as you discount the qwerks between versions interfacing"

September 5, 2017

3.0

sales data collection, contact info saved, record of calendar events, etc

Pros

ease of scheduling is good in this software, adding information to the database is also quite simple and user friendly.

Cons

Do not like the way the different versions of this software sync up together - desktop version versus cloud version do not react well together within our office.

Review Source

Response from Act!

September 12, 2017

Hi Lisa, There are quite a few ways you can set up database synchronization in Act! It sounds like the deployment you're currently using might not be the best implementation for your business. We'd be happy to advise you on best practices. Just give us a call and explain your business needs. Thanks

CF

Christine F.  
  
Real Estate  
Used the software for:

### " ACT 2013 - Great Product: Poor Help"

October 3, 2014

3.5

Pros

I've used ACT off and on since 2008. Rather than pay a monthly/annual fee to use an internet-based product, I prefer actual software, and ACT fits the bill. I am currently using ACT 2013. It is relatively easy to set up, and the taskbar and icons are obvious, although I confess that there are several I haven't figured out how to use yet. I am a realtor and find having each contact page with easily found information is efficient. The ability to check notes, schedule, and Facebook and LinkedIn pages when I call is a huge plus in relationship-bonding. ACT 2013 is the third or fourth version of the product that I have used, and I keep returning to it precisely because of the functionality.

Cons

The main problems I have had are: 1) Help is abysmal. Every link seems to take me back to the product promoting webpage. There seems to be no manual of any kind, so help comes in the form of paid assistance, which isn't good for small business owners. 2) It seems that the only browser ACT works through is Internet Explorer; I cannot seem to have it go through Chrome. 3) Email is an integral part of any CRM, and unfortunately ACT 2013 is married to Outlook. Even with the free Gmail add-on, I cannot send emails. 4) I purchased the Premium version believing I would be able to have mobile access; however, this proved to be untrue 5) The company has changed hands several times, which is inconsistent for the consumer.

Review Source

JM

JOHN M.  
President  
Real Estate  
Used the software for: 2+ years

### "Terrible Customer Service"

February 2, 2021

2.0

None. the latest version has created more problems for me.

Pros

Nothing. They took a great product and made it not user friendly or intuitive.

Cons

Can't get a report to populate and print and customer service has banker's hours. they have ruined what was once a great product. I've gone back to tracking my clients in Excel

Review Source

EP

Eric P.  
Owner  
Retail  
Used the software for: 2+ years

### "Using for 10 + years now and still love it."

October 22, 2019

5.0

It helps us keep on top of our orders as they progress through our system. It also allows us to look back at a customers history

Pros

Lots of good things here like the ability to change colours on the calendar page as a job progresses through our systems, Automatically adds emails from outlook, can check in from anywhere with an internet connection. Easy to use.

Cons

The cloud version is very slow and clunky.

Review Source

SF

Spurgeon F.  
Attorney and Counselor at Law  
  
Used the software for: 2+ years

### "I have a solo law practice for which this software works very well. Love the software integration."

May 15, 2018

4.0

Mainly quick connection with my clients and more importantly, instant recording of all activities.

Pros

Foremost for me is being able to take a note, schedule a meeting or make a call immediately and automatically have a memorandum of it. The fact that it integrates with other calendar and email programs. I love its compatible mobile partner that gives you all of that instantly.

Cons

The only con would be a past SQL glitch that had to be repaired several time. I got to the place I could do it myself. It seems to have finally been remedied. And I am one who keeps all software up to date.

Review Source

Stewart P.  
Inside Sales  
  
Used the software for: 2+ years

### "I used ACT for many years with my home based business. It was easy to use, and madeitgreat for sales"

August 1, 2018

4.0

It was great as a home based business for pursuing new leads and keeping all your marketing info organized.

Pros

Ease of use. An absolute breeze. No problems at all. You can track all your prospects and get mailers out quickly.

Cons

I don't recall having any difficulties with the software. It was simple and held all the theinformation on prospects that you need.

Review Source

JM

Justin M.  
Sales Manager  
Retail  
Used the software for: 1-2 years

### "THE WORST CRM SOFTWARE AVAILABLE "

December 20, 2017

1.0

There are 100 other CRM Software Companies who offer way better service and product for this price.

Pros

The only good thing about this software is you can customize the fields to cater towards the specific information you desire.

Cons

CUSTOMER SERVICE IS HORRIBLE!! Nobody you can speak with speaks English, and if you call the sales office, all they want to do is transfer you to tech support. The wait times are always 30 plus minutes to speak with someone. I have never in my entire life done business with company with such poor customer service. You cannot rely on them to help you with anything, especially if you are trying to get something done in a quick manor. The sales people are just as lazy s the customer service employees.

Review Source

AP

ADAM P.  
sales manager  
Apparel & Fashion  
Used the software for: 2+ years

### "I miss ACT"

October 21, 2019

5.0

I loved ACT when I used it but my current company uses Salesforce so I am forced to use Salesforce.

Pros

It rolled over tasks from one day to another. Also, it kept all history/activities in one place so unlike salesforce, I did not have to jump back and forth to see ALL my history with a particular account.

Cons

When I used it it was not available for smartphones but I assume it is now.

Review Source

BG

Bianca G.  
system Administrator  
Computer Software  
Used the software for: 2+ years

### "Good CRM for small companies "

February 21, 2018

3.0

This program can be a bit pricey, it can be hosted or on premises, you need to purchase support with it otherwise you will not have any support from the vendor and that alone is pricey.

Pros

Easy to use and setup, intuitive interface with SQL back end support, integrates with google and Microsoft.

Cons

This CRM is contact based, rather than company based, so your company hierarchy is kind of based on contacts.

Review Source

JC

Jae C.  
VP of Leasing  
Real Estate  
Used the software for: 2+ years

### "Worst CRM Program - fails to integrate as promised."

June 18, 2018

1.0

Tech support is transferred out of the US and customer care is useless. DO NOT RECOMMEND THIS PROGRAM OR SERVICE. THEY WILL NOT REFUND ANY MONIES PAID. WILL BE INQUIRING ABOUT TAKING LEGAL ACTION FOR DAMAGES OF LOSS OF TIME AND DEALS.

Pros

Prior versions of ACT integrated well with Outlook. The newest version on the surface appears to work but does not.

Cons

ACT upgrades its web services and does not notify its user until after you are no longer able to sync. Upgrade no longer syncs properly and reinserts cleared activities repeatedly each time so if you sync 5 times you will have 5 of the same activity.

Review Source

RL

Richard L.  
President  
Management Consulting  
Used the software for: 2+ years

### "One of better contact management softwares"

July 11, 2017

3.0

I have tried to replace ACT! with another CRM, Contact Management program. Evaluating the value/cost/functionality/support (SalesForce Basic is more expensive and doesn't come with tech support). For the 20 years I've used ACT! I'm still there, plus I introduced it to a bank's division since it was/is easy to use. As a note, I do not rate an A in technical know-how. One might say I'm a semi-knowledgeable user.

Pros

I use ACT! because it is relatively easy to use with many very useful functions. Tracking and organizing emails, sent and received as well as phone calls becomes almost routine. Several years ago I was updating database and came across an old, maybe 10 years, client who's daughter's birth date I had entered after a call. I called him up, only a week late, to wish his daughter Happy Birthday. After being shocked that I would remember I got a new assignment from his company.

Cons

India call centers = MAJOR weakness. User since the 1990s, V 1.0. Swiftpage is 4th owner. Must have TECHNICAL SUPPORT contract.

Review Source

SM

Stacy M.  
CEO  
Public Safety  
Used the software for: 2+ years

### "Recent Purchase"

November 11, 2019

5.0

It has been positive thus far until our recent issue.

Pros

I was able to customize this software for our unique needs.

Cons

I am upset, I was advised one thing and then after purchase, was not given what I paid for. I was very upset and after 16 years of loyal service, I am considering another vendor, specifically because of a simple resolvable issue with user and licenses.

Review Source

KM

Kenneth M.  
Mortgage Banker/Realtor  
  
Used the software for: 2+ years

### "Offers the flexibility to set trigger actions which streamlines my day"

May 21, 2018

5.0

Pros

Managing my database through alerts and predetermined actions. Keeping my day organized seamlessly. I'm able to record Outlook correspondence/emails automatically into my clients history for future reference. I prefer using my desktop version however, I'm able to sync my database and access using the cloud version from my phone.

Cons

Can be a little pricey to make changes to the present template that ACT provides as this usually requires an ACT consultant to build what you want. This is assuming the current templates are not satisfactory.

Review Source

VR

Verified Reviewer  
Chief Listener  
Human Resources  
Used the software for: 2+ years

### "ACT! Advocate"

April 19, 2019

4.0

I've been using Act! since version 1.0 (DOS), I think that tells the story very well.

Pros

My database currently numbers over 60,000 contacts. I love the programs ability to set reminders, the email interface and notes I can keep on each and every conversation.

Cons

Act! Automated Marketing has a few big holes in it and the Web Info & Social Media tabs rarely work with LinkedIn.

Review Source

JB

John B.  
manager  
Real Estate  
Used the software for: 2+ years

### "ACT Review"

March 8, 2019

4.0

great

Pros

Support. Can't believe every time I call in how the rep is an English first language speaker and very well educated regarding the program. Never wastes time and always resolves the problem, and so far without charging for support.

Cons

If I had to complain, I might say integration with other programs, but that could very well be my lack of skills.

Review Source

FP

Fernando P.  
Administrative  
Computer Software  
Used the software for: 1-2 years

### "I use Act! to keep all my contacts organized and follow up on leads easily."

March 29, 2024

3.0

Pros

Act! helps me easily manage my contacts and track my interactions with them.

Cons

I wish Act! had more customization options for reports and templates.

Review Source

Response from Act!

April 2, 2024

Hi Fernando, we appreciate your feedback and knowing that Act! is helping you organize your contacts and follow up on your leads. We hope you'll check out our Custom Tables for additional customization, tracking and template options at act.com/customtables.

VU

Victoria U.  
Administrator  
Accounting  
Used the software for: 2+ years

### "Simple, quick & easy"

September 6, 2019

5.0

Overall, Act is good to find information quickly. I highly recommend using it for your business.

Pros

We are accountancy company so we have a large client base and Act is a great way to keep our customer's information like notes, home addresses, bank details and etc.

Cons

When we sent a message it is not updated in the notes section or DMO Label sometimes not working.

Review Source

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