# Page 16 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 16 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 16 - Reviews of Act!

## Showing most helpful reviews

Showing 376-400 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Joshua H.  
Tech  
Environmental Services  
Used the software for: 2+ years

### "You get what you pay for"

September 30, 2019

3.0

To solve our business field operations solutions for our company.

Pros

Act is a very powerful CRM solution. It has many functions and capabilities that are just fantastic to use.

Cons

Updates never work and I have spent countless hours on the phone reprogramming and updating the software. I can never make it more than 2 months before something goes haywire.

Review Source

NS

Nick S.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "I used ACT but have stopped after 30 years"

August 15, 2022

3.0

It is a great shame, I liked the software but it became hard to use and uneconomical to use when we take on more people.

Pros

This used to be my favourite software, I had it originally of 5 1/4 floppy disks, I think it was version 2, I used it daily, Version 6 was really good, and the changes started, they kept adding features, and then more features.

Cons

I live on an Island, normally internet reception is good, power, on the other hand, can be quite spasmodic, I had another problem when everything went online, the would go and my router stops. no CRM, It was then that I began to consider what to do. keep it or change (or go into competition with them).

Review Source

Response from Act!

August 17, 2022

Hi Nick We are very sorry to hear you're having trouble with connectivity. We want to help as best we can and wanted to let you know that we provide an on-premises, desktop version so you don't have to lose access to your CRM when your internet is down. Please visit https://www.act.com/pricing/ to learn more. We wish you the very best with all of your future endeavors.

TM

Tim M.  
Sales and Product Development  
Facilities Services  
Used the software for: 2+ years

### "Act! Is A Winning Solution"

March 12, 2019

5.0

My experience with the product is outstanding. I have used it off and on for 30 years. It is good to be back in full swing now. Never should have allowed to gaps in use to occur. Please keep innovating.

Pros

It enables me to manage all of my complicated work flow and stay on target with what I have predetermined to be relevant.

Cons

Figuring out how to work with the sales funnel process.

Review Source

MD

Mandi D.  
Marketing Coordinator  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Decent Product. Poor service"

October 5, 2017

3.0

If you have it already I'd stick with it. Otherwise there are WAY better software options out there if you are looking for a first time purchase or to make a switch.

Pros

great for large database storage. Lots of new features make it much more functional. ACT Connect pushed it into competition with modern CRMs.

Cons

Customer service is a joke. Even their self-help webinars often link to broken URLs. The idea of account managers is good, but only if you have good account managers. Otherwise you just get bounced around and never actually get someone who can help you.

Review Source

JB

John B.  
Technical Director  
Utilities  
Used the software for: 2+ years

### "Act! does the job!"

December 31, 2018

4.0

Overall, Act! is great! It's very powerful and definitely does the job as a CRM.

Pros

Act! CRM is extremely powerful. We use the software for scheduling and as a customer database. There is no end to the detail that you can include.

Cons

The GUI feels like it's in need of an update. While data is essentially unlimited, finding and sharing can be difficult.

Review Source

SF

Samanth F.  
Executive Assistant/Associate  
Management Consulting  
Used the software for: 2+ years

### "This is great for large companies"

May 1, 2018

4.0

Pros

I used this software at the last company I was at which was much larger. This is a great contact and customer management system. It has been a few years since I've used it so I imagine it has only improved with time.

Cons

The program is huge with alot of features which also slowed it down and it took a long time to run reports.

Review Source

AM

Andrea M.  
Director of Business Development  
Law Practice  
Used the software for: 6-12 months

### "Great product, a lot of capabilities!"

October 28, 2019

5.0

Great! I have zero complaints. I do need to take some time to learn more functions but that is on me, not the program.

Pros

Ease of use. I have used it in the past so familiarity.

Cons

The remote app is not as user friendly as some I have seen but it works.

Reason for choosing Act!

Familiarity.

Switched from

[Shape](https://www.capterra.com/p/166589/Shape-Integrated-Software/)

I found that I was constantly asking Shape to change the format of the program to "meet my needs" then realized, I was trying to "turn it into" Act! so I just switched to Act!

Review Source

HRB

Helen R B.  
  
  
Used the software for: 2+ years

### "Hooked on ACT!"

January 10, 2017

5.0

I learned ACT! when working for an Hawai I real estate firm. The learning curve was challenging but well worth it. I became so dependent on it, that when I left the job, I purchased it for my personal use on my personal computer. I do not use it for business, thus the many features do not apply to me, but I am happy to be able to sync it to my smartphone and have my info at my finger tips at all times.

Pros

Notes are an essential part of this software for me that I am able to access on my smartphone

Cons

I am a visual learner and need someone to teach me how to utilize the various components of the software

Review Source

RC

REnee C.  
  
  
Used the software for:

### ""

October 28, 2011

1.5

I recently needed to update my old system. I was a 7+ year Goldmine user that Windows 7 no longer supported. As a small biz owner the last thing I wanted to do was to take time to transfer and learn a new contact management system. Sage ACT! 2012 was the closest software that met my needs. Not sure why Sage has two systems Contacts and Companies, very confusing for a GM user. Hard to believe that it takes 5 clicks just to get to my printer setting to print an envelope. Sure would think in 2012 they would have a easier way to configure. Very frustrating on the Admin migration software that was needed. Support from them was not great. They actually said I was trying to be too concise and particular. Long website and email address did not migrate completely. Hmmm I wonder who is being to "concise"? I was very surprised there was no Canada Providence in the State setting. Another feature loss from GM is when you type in the zip code it doesn't automatically fill in the city/state. Still trying to figure out Outlook and Act. It appears much more management of the messages. After I add to contact I need to delete out of Outlook. Again GM had this one figured out in their old 6.7 version, years ago. I wish I had more control of screen settings. It appears the folks at Sage have not figured out there are larger monitors out there. Try to add a relationship with the screen setting at medium, it can not be done. This is not what you want to hear. Change is hard for us small guys, more hand holding is needed vs. all your auto generated sales calls and emails. My inbox was full of buy buy buy vs. a live person on "how can we help you". I felt like I was just a completed sale for someone and I don't even have a clue who that person was.

Review Source

DW

Daniel W.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "ACT Database manager"

April 18, 2019

5.0

I have been a user since 1989. Customers support has always been good and I would be hesitant to use anything else.

Pros

It is very comprehensive and customizable. Keeps all my contact data in one place with web access anywhere.

Cons

It is not the easiest program to learn. There are many facets to the program, some which I am sure I am not utilizing.

Review Source

CS

Cory S.  
Sr. Manager of IT Solutions & Development  
Real Estate  
Used the software for: 2+ years

### "ACT! CRM for the Small Business"

October 11, 2018

4.0

Pros

ACT is super easy to customize and has many add-ons that can help you do things that OOB doesn't provide to you. The best thing about this software is that it truly is so easy to navigate through and make it your own without depending on someone else to do it. If you take the time to learn what it can do you can easily learn how to change the layouts and truly make it unbelievable for your entire office.

Cons

It can be difficult to learn to maneuver and it can become slow if your business grows too fast but if you set it up right this can be easily corrected.

Review Source

VR

Verified Reviewer  
Project Delivery Manager  
  
Used the software for: 1-2 years

### "Good CRM platform to help you make informed decisions"

May 7, 2018

4.0

Pros

The contacts database allows you to keep track of just about anything you might think of in regards to a client. Notes can be made about call activities and I can record those plus one conversation pieces like where their kids go to school, spouse birthdays, or link to their Facebook page.

Cons

The custom tables feature was really difficult to implement and we found support lacking when it came to answering our specific questions.

Review Source

VR

Verified Reviewer  
Director of operations  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "There isn't a better contact manager on the market"

May 17, 2019

4.0

Managing a large database of contacts allows me to seamlessly look up information

Pros

I prefer a desktop application for contact management it's a bit of learning curve to start but the customization it's exactly what I needed to do

Cons

Active slow down my system using SQL Server I do notice of reduction in performance but it's negligible

Review Source

VR

Verified Reviewer  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "ACT by Swiftpage goes to the next level"

October 20, 2018

5.0

As a long time user, ACT is outstanding

Pros

ACT has fully adopted to cloud based solutions, integration with phones and integration with Microsoft office applications

Cons

At times there were issued with integration with Microsoft Office as Microsoft changed there integration back end as they continue to roll out Microsoft 365

Review Source

PS

Peter S.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "I Recommend ACT to any of my clients looking for a CRM system"

January 7, 2017

5.0

Tangent Strategies is a selling education and support company. We have used ACT for over a decade. It keeps track of every customer and prospect we have and every communication we've had with them. We schedule activities, telephone calls and meetings on ACT. ACT reminds us when it is time to reach out to our prospects again and never lets us forget the meetings we've scheduled with our customers. These reminders have been a god-send ... when we might have otherwise forgotten an important meeting during our crazy busy days. ACT is a valued member of our selling instruction and selling support team.

Pros

Ease of use.

Cons

Nothing I can think of.

Review Source

ML

Matthew L.  
Account Exec  
Publishing  
Used the software for: 2+ years

### "OK for the basics "

May 21, 2020

4.0

Pros

It did it’s job: kept my leads organized in groups and allowed me to track activity with notes.

Cons

Keep in mind I probably had an older version of the software. It did it’s job to track leads but was kind of slow and clunky. The overall interface had a dated look to it. It didn’t sync with your emails either.

Review Source

SR

Samantha R.  
Admin Assistant  
Financial Services  
Used the software for: 6-12 months

### "Pretty average - better out there"

October 10, 2018

4.0

I had a fairly average experience with Act!. It got the job done for the most part, but I would not go as far as to say I had a particularly enjoyable experience or that anything exceeded my expectations.

Pros

The program had quite a few functions that were useful, and it was nice to have multiple items in one piece of software (ex. contact lists, calendar, email, etc)

Cons

I found the program to be neither user friendly, nor very aesthetic. While the latter might not matter much to some, I find it to be a fairly significant item especially when it's something that you use every single day. It reminded me a lot of the old Windows. Very gray, simple, and boring.

Review Source

MD

Marvin D.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Best CRM tool for any business"

August 27, 2019

5.0

Pros

Using ACT for our CRM has made keeping focused on customer relations easy. We are able to group client, prospects so we know where we are in our efforts of working with them at all times.

Cons

Act has a learning curve that may be daunting at first. However getting through it is well with the time and effort.

Review Source

RB

Richard B.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Easy to use amd gives you fuill ownership of your data"

October 21, 2015

4.5

Pros

The deployment options for Act! are more extensive than any other CRM on the market, your data is controlled in your own environment, can be accessed over the network, via Browser and remote devise plus remote synchronisation models for travellers where there is no internet (like on planes). Act! is also fully customisable to suit your workflow and business strategy requirements over which we have control at all times. Act! has improved our team collaboration, increased our sales through better process management and reporting Our team love using Act! as it is simple and easy to understand

Cons

Swiftpage have only had ownership of Act! for 2 years whereas Sage had it for over 10 years, I believe they have strong strategy on future development of Act! however there has not been a lot of change over the past year. We are hoping for improvements in browser support for 2016

Review Source

MS

Mark S.  
Director of Technology  
Information Technology and Services  
Used the software for: 1-2 years

### "Great CRM for accounting firms!!"

September 21, 2022

5.0

Pros

Our client loves this and we're excited for the cloud version!

Cons

That we have to go through a 3rd party provider for the cloud version integration.

Review Source

Response from Act!

September 22, 2022

Thank you for your review! We love our customers and learning about all of the unique ways they use Act! in their businesses! Please let us know if you'd like to share your Act! Success Story by visiting this page! https://www.act.com/success-stories/

BW

Bruce W.  
Director, Sales & Marketing  
Nanotechnology  
Used the software for: 1-2 years

### "This is small business software that doesn't help small business"

November 7, 2019

2.0

The product itself is functional but the product support is terrible. The platform experienced a problem that does not allow emails, in Outlook, to be linked with contacts. Customer service has been saying that they are waiting for their development group to solve the problem. They have been saying this for two months and still counting. They don't seem to care about small business.

Pros

Universal usage and Opportunity management.

Cons

Very difficult to integrate with email server Complicated email attachment Does not work on iOS

Reason for choosing Act!

Functionality.

Review Source

jR

john R.  
Owner  
  
Used the software for: 2+ years

### "have used Act for a long time and find it very helpful to track and find my contacts."

May 16, 2018

5.0

Pros

I routinely take advantage of the edit contacts and create unique fields which help in the search function. plus I can sort contacts to post to my iPhone.

Cons

first I prefer that enhancements not change the basic format as the software is a little difficult to become confortable with but once a comfort level is mastered a change is made to improve the software and the improvement requires another learning curve. syncing Act to my iPhone and back to Act is not as smooth as I would like.

Review Source

SM

Susan M.  
Inventory Control Manager  
  
Used the software for: 2+ years

### "ACT is a great relationship building sales tool for a small business."

July 24, 2018

4.0

Pros

All client information is in one central contact record. Data entry and retrieving client information is easy to use and track. You can customize the software to fit the needs of your business. We have several locations, ACT allows us to organize our clients into smaller groups to target specific areas to run promos and marketing campaigns for those specific areas.

Cons

There are a lot of functions and features some I will probably never use but overall I am totally satisfied with ACT.

Review Source

MK

Matthew K.  
Director of Sales & Service, Growth Spark Media  
Broadcast Media  
Used the software for: 1-2 years

### "ACT! great for a season"

February 13, 2018

3.0

the ability to store account information and contacts. we also kept notes so that we would know why a certain client canceled.

Pros

I like the simplicity of the platform, training users was simple and adoption relatively painless. Also the data was able to be stored locally which was nice.

Cons

What i don't like is what happened when we decided to move on from ACT to a different solution. Exporting notes was nearly impossible and we had to pay for a 3rd party tool to accomplish this.

Review Source

JS

Joe S.  
President  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Why should I keep using ACT?"

January 5, 2017

4.0

I find your foreign technicians eager to help but their use and understanding of the English language are weak and often non-understandable. I am still not sure if my data is being backed up. On top of that, I pay a huge amount per year now compared to a couple of hundred every 2-3 years to purchase updates.

Pros

I have used it for over 15 years and have learned to manipulate it for my needs.

Cons

The annual cost is the worst. Loading forecast for an order is confusing. Originally it was very easy. I need an easy method to confirm my data is being backed up.

Review Source

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