# Page 17 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

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Last updated March 19th, 2026

# Page 17 - Reviews of Act!

## Showing most helpful reviews

Showing 401-425 of 853 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RN

RAY N.  
Digital Marketing Manager  
Automotive  
Used the software for: 2+ years

### "ACT the solution for all"

September 12, 2018

5.0

I have used ACT for about 18 years, and have upgraded many times. 1st with a luxury Log Home manufacturing and sales company, and the past 10 years with a multi brand NEW car dealership's sales department. Sales manager requests can be completed and printed to Excel in minutes with fine tuned parameters. It makes me look like a genius.

Pros

It is customizable, integrates with Outlook, provides reminders, accepts notes, and the backup is secure. Best of all, it is easy to order information by any field to customize and narrow down reports to identify age and products purchased, location ect.

Cons

The software versions come out too often and require updates of other Office Suite products to maintain compatibility.

Review Source

TM

Tina M.  
Sales  
Computer Networking  
Used the software for: 2+ years

### "Overall it's been a good system to work with. "

July 26, 2017

4.0

Customer Data Management

Pros

There are an abundance of fields and tools to work with. There is some compatibility with our other programs.

Cons

I don't feel we use it to it's full capacity. Feels slightly outdated and that there would be an easier layout to help manage and prioritize.

Review Source

DH

Deborah H.  
Marketing Manager  
  
Used the software for: 2+ years

### "Love the ability to customize! "

February 11, 2018

5.0

Pros

We Started working with ACT many years ago. We were able to customize all parts of ACT for our specific industry.

Cons

At times getting ahold of technical support can be challenging. But the program itself is so worth it. Once you get in touch with tech they ate very helpful.

Review Source

RT

Robert T.  
President  
  
Used the software for: 2+ years

### "Great software easy to use."

May 18, 2018

5.0

A great support team.

Pros

All the features and the ease of using them. The daily , monthly, weekly calendar help me keep completely organized. Helps me to stay in contact with my customers on time. This program also allows me to have controll of my schedule and keeps me organized.

Cons

Have had a little trouble with using the email feature but with a little practice seems to do the job. Setting up groups was also a little challenging at first but practice makes perfect.

Review Source

MR

Mark R.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "I live on ACT"

January 5, 2017

5.0

I use this daily to keep business and personal information. I use this for mailing as well as e-mail to keep in touch with my clients as well as reaching out to relative and family friends. I live on ACT. Their customer support is excellent. I have been a user since 1999.

Pros

Updates give me more feature functionality. And I can easily find and add information on my contacts.

Cons

Right now I have the Premium Edition - I was unable to work off site. I plan to upgrade to the cloud edition which will allow me to work on site.

Review Source

JE

Jose E.  
President  
Financial Services  
Used the software for: 2+ years

### "ACT experience"

January 26, 2017

4.0

Overall I think it is a very good program. I have had ACT since 2001. My issues tend to be more technical and ACT's non compatibility issues with Windows , as Windows keeps changing. I also know that I have not used much of the program. I will be getting an update and hope to be able to get better training on the whole program.

Pros

Ease of inputting and finding any client or prospect, When I can do a mail merge it is great,

Cons

Does not work properly with Windows. Contracts terminate to soon. Have never been able to use it with Outlook

Review Source

VR

Verified Reviewer  
Sales  
Computer Networking  
Used the software for: 2+ years

### "It a good tool"

April 12, 2018

4.0

Pros

There are numerous features/fields, analytics, and customization within Act!. Overall it's been a great tool for us over the 6+ years that I've worked with it.

Cons

You can almost get lost in all of the capabilities. I only use a portion of its functionality and features.

Review Source

SC

Steve C.  
President  
Accounting  
Used the software for: 2+ years

### "This program got kicked from company to company and older versions like mine are no longer supported."

October 5, 2018

2.0

Pros

It worked decently before I upgraded to Windows 10 (which killed it). I could leave notes on each contact, do mail merge, use a calendar, all the basic stuff. Not much extra bells and whistles if you want to run a team off it.

Cons

It no longer works at all because its an old program. When I tried to upgrade to the newest version, it turns out that there was no upgrade path at all and the new program had nothing in common with the old program; so why bother?

Review Source

CE

Christian E.  
Web Master  
Aviation & Aerospace  
Used the software for: 6-12 months

### "Great company, sub par product"

January 5, 2019

3.0

underwhelming

Pros

This does contact info management very well (You can easily save any data you desire from your client and even create custom fields and control how they behave)

Cons

They are way behind on things like conditional logic and automation. In a day in age that we need to be able to seamlessly integrate with our website and go from gaining data to placing new client on an evergreen sequence, this simply does not do it well. I wish, for example, that this could integrate with my website (it does not unless you use the dated code snippets they have to embed the option form, which is not visually appealing), add someone to a specific list based on tags set in the opt-in (it does not), and based on whether or not they have interacted with my business in the past (they can not do this), place them on a sequence that sends specific emails and specific times (day 1, 3, 4, 6, for example. This does not have the ability to work conditionally like this)

Review Source

DH

Darryl H.  
President  
Management Consulting  
Used the software for: 2+ years

### "Act! is the Best!"

January 5, 2017

5.0

1st of all Act! customer, service is off the charts great. Always so friendly and helpful. I have been using ACT! for over 20 years. We always hear of the flashy shiny new competitors on the market. I have found the Act! to do everything I wanted to do and it's ability to be programmed to do anything else we need.... That's all I need.

Pros

Fast ... features always work.... dependable.

Cons

Nothing wrong that Act isn't working on. I wish the hosted version was a little more flexible.... but that is just personal and visual wishes for me.

Review Source

JP

Joseph P.  
Sales Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Not enough features"

February 2, 2021

3.0

I used an old version of ACT that was a PC client (so not on the cloud) for many years. It served me well until new tech overtook them. I think they tried to catch up and came out wiht a new product, and I used that briefly, but it didn't compare with what other CRMs offered.

Pros

I like the way it helps manage my contacts and interactions.

Cons

There are a lot of features that com free in at least one other CRM that I know of which ACT should really take on to be more competitive. These include email tracking, appointment scheduling, email integrations etc.

Review Source

JF

James F.  
Manager Client Services  
Insurance  
Used the software for: 2+ years

### "Long Time User"

August 19, 2019

4.0

Very positive.

Pros

Able to customize the program quite a bit.

Cons

Can take time going from Dashboard to other features.

Reason for choosing Act!

The ability to customize the interface and functionality.

Review Source

Response from Act!

August 20, 2019

Thank you for the review, James. We are happy to have you as a customer!

VR

Verified Reviewer  
Senior Advisor | Retail Services  
Real Estate  
Used the software for: 2+ years

### "Simple CRM that gets the Job Done"

December 5, 2018

4.0

Pros

Easy to set up and easy to use. Good for managing contacts and companies.

Cons

The deal and project functionality is pretty limited. OK for simple deal flow but pretty quickly run into constraints for more complex projects.

Review Source

BB

Butch B.  
Sr. Program Manager  
Building Materials  
Used the software for: 2+ years

### "Long on the promise, far short on delivery"

October 2, 2019

2.0

Fell fall short of what we were expecting in managing our contacts, despite a considerable amount of work done to get it functional. Support was spotty at best. Finally found an outside consultant to help us get it working for our basic contact management and uses.

Pros

Robust database manager that can track important contacts, like membership - if you can get it to work properly.

Cons

Near impossible to get set up without hiring consultants for training. Program is clunky interfacing with Outlook, causing startup issues on Win10. Email marketing function is a joke, with few features such as an HTML edition function for messages. Overall, an expensive disappointment.

Review Source

DM

Denise M.  
Administrator  
Management Consulting  
Used the software for: 2+ years

### "We have used Act! for 8 years and it has been a workhorse; allowing any of our team members to be able to pick up where someone left off. I could not say enough good things about this software. "

January 23, 2018

2.0

Very disappointed in this product over the passed year and am currently searching for something to work like Act used to. The Tech Support is not properly trained and unable to provide support for their own product now, which used to not be the case.

Pros

i can open a contact and see all of the correspondence (notes, emails, and documents) that anyone from my company has sent to/from the client. This was a huge asset until about 1 year ago when the software stopped working. Tech support has told us they can't keep up with Microsoft updates and has even told us not to update Microsoft anymore which is not an option for us.

Cons

The reports are not very good and never have been. We used a program called stonefield querry which interfaced with Act very nicely. None of this matters now though because we get a bit-32 error daily and the software is very unreliable now. I miss the old Act!

Review Source

WG

William G.  
VP  
Printing  
Used the software for: 6-12 months

### "Great Contact Management Software System"

October 28, 2019

5.0

We are now using Act as a way to stay in touch with our existing customers and to reach out to our prospects.

Pros

Act has forced me to get rid of scraps of paper and to get organized with my prospecting efforts. The more I learn about Act's features the more I like the system. We are just now beginning to reap the rewards. It took me several months to put all my existing customers and prospects into the software, but has been well worth the effort.

Cons

I have been frustrated by the learning curve...…..but the tech support has been excellent in rescuing me and getting me back on track.

Review Source

Matt T.  
Inside Sales Account Manager  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Act "

September 18, 2018

4.0

Pros

So far, since I've started using this software, I would have to say the overall functions

Cons

There is alot of options available. It's easy to get confused if you're inexperienced

Review Source

KF

Kary F.  
Accountant  
  
Used the software for: 2+ years

### "ACT! Has LOST the Plot!!"

April 12, 2016

1.0

Pros

We have used ACT! for many years with success but sadly after the newest upgrade this is no longer the case. All of the features we use are either hard to find, don't work the same, or no longer exist. We have had no success with getting help on these issues and get general answers or are directed to use the online/ self help articles to find out how to resolve the issues. I am not in IT!, I have a degree in Accounting, I do not want to nor do I have time to fix issues that weren't broken previously. When you have features that work and you have clients that use them DON'T change them - NO need to re-invent the wheel.

Cons

Horrible Support, Very bulky and difficult to now use! Constantly times out. If you have hours to sit on the phone with customer support when you call them then this is the perfect product for you!

Review Source

AR

Andy R.  
Business development  
Oil & Energy  
Used the software for: 2+ years

### "The best contact software out there "

May 24, 2019

5.0

Pros

I have used act since it first hit the market. I brought it to our company about 5 years ago. I use the remote program as in the oil field I often don’t have internet.

Cons

Don’t really have any. There are all the features I need and many I don’t.

Review Source

BW

Bruce W.  
Sr. Manager Global Business Continuity  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Experience Matters"

August 20, 2018

5.0

Long time user. There are other comparable products, but none have enticed me to leave ACT!

Pros

Continue to make improvements with each release of their software. Easy to use.

Cons

Integration with other apps is somewhat tricky, but has drastically improved over the years

Review Source

LT

Luke T.  
Principal/Owner/Vice President  
Retail  
Used the software for: 2+ years

### "We have been using ACT for our recruiting database since 2007."

May 15, 2018

5.0

We were able to design a custom database to manage both clients and candidates in a very efficient manner.

Pros

It is fairly easy to use and customize. We have over 15,000 contacts in our database and the reporting functions allow us the manage our contacts efficiently.

Cons

The relationship between MS Office and Act requires updating about every 3 years. We are currently on our third version of ACT. Upgrading is easy though and the customer support is excellent.

Review Source

AD

Alesia D.  
Corporate Sales Manager  
Hospitality  
Used the software for: 2+ years

### "16+ Hours with Tech Support TRYING to download ACT for OVER 2 Months!"

August 9, 2017

1.0

I would like a partial refund for the TWO Months we COULDNT use ACT and a call from the owner.

Pros

That I've used it before and liked it! So I tried upgrading and paying for additional users which turned my life into problems.

Cons

EVERYTHING, But Customer Service is the WORST.....I've explained the same story ATLEAST six times, I've been talked down to, transferred, lied to about follow-ups and flat out disrespected by your team. I hope ALL calls are Recorded.

Review Source

PH

Patti H.  
Real Estate Agent/Property Manager  
Real Estate  
Used the software for: 1-2 years

### "ACT! Review"

November 21, 2019

5.0

I would highly recommend ACT! as a CRM and marketing tool! I like the mail merge as I send out mass emails to large groups of owner/investors/tenants.

Pros

I loved the software because of its user friendly platform and it is very versatile and flexible. It allowed me to easily customize the software to my unique needs.

Cons

Learning the software has been a little cumbersome but the customer service reps have always been very helpful!

Review Source

ST

Stephen T.  
President  
Management Consulting  
Used the software for: 2+ years

### "Class ACT!"

August 15, 2018

4.0

Pros

Over the years ACT was my workhorse for business development It had great flexibility and was easy to enter contact information.

Cons

I was ideal for my small business and I only changed because I needed something more compatible to my system.

Review Source

PR

Paul R.  
Managing Partner  
Computer Networking  
Used the software for: 2+ years

### "Long Term ACT! User Not Happy"

May 24, 2019

3.0

Just use as a simple contact manager

Pros

Been using ACT! for over 10 years and it functions well for my minimalist use.

Cons

Every time Microsoft updates Office I get error messages from ACT! requiring me to get technical support. This is very frustrating.

Review Source

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