# Page 18 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

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Last updated March 19th, 2026

# Page 18 - Reviews of Act!

## Showing most helpful reviews

Showing 426-450 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dawn F.  
Executive Assistant  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Not Worth Its Salt"

December 29, 2019

3.0

Pros

I like the accessibility across many platforms. This definitely makes it easier for remote teams. Integrated email marketing helps drive necessary demand visibility.

Cons

This software is much too expensive. As a small NPO, this software is not the easiest to learn. The learning curve is challenging and weakens our team's ability to continue our mission.

Review Source

SZ

Sue Z.  
Self Employed  
Insurance  
Used the software for: 2+ years

### "Best CRM for my business"

August 5, 2019

4.0

Being able to keep track of my contacts, clients, and prospects. recording history of the activities.

Pros

Ease of use, ability to customize to fit my business, and how I run my business

Cons

the Mobile app needs a little work. Not much use to me in it's current state

Review Source

TP

Timothy P.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "I have been in love with ACT! since 1988"

January 5, 2017

5.0

I remember when I received my first beta copy. I think it was on CPM or possibly PC-DOS. I have been an active user ever since. I love each and every upgrade and use both the incorporated mail merge as well as the server-based, analytics-rich, automatic-remove-request-processing, SwiftPage mail delivery services. Both serve critical functions for our international marketing services firm. Keep up the great work guys!

Pros

Fastest and most functional CRM on the market.

Cons

Took forever to get compatible with WindowsOffice365.

Review Source

TS

Tyler S.  
Managing Partner  
Hospital & Health Care  
Used the software for: 2+ years

### "Keep Track of Your Marketing Activity"

November 3, 2016

4.0

Act! helps you keep track of your business contacts and help manage follow ups. Act! helped grow our brand recognition by continuously keeping our brand in the mind of our referral sources.

Pros

Reminds you to keep in contact with important business contacts.

Cons

The technical support was lacking. I purchased a version of this product a few years back. When I called their support team when I had a question, they would not help me because the software was a few years old.

Review Source

MR

Mark R.  
President  
Retail  
Used the software for: 2+ years

### "Great for a small home based business"

July 11, 2017

5.0

Ease of use and very inexpensive

Pros

Ease set up and use. Ease in creating many databases - I have one I use all the time, a personal database and one large database of ace, true value and doitbest stores that I can search for contact info. Support is great.

Cons

Sometimes the software breaks...for example I have two pc's and I sometime want act info availabe on both. Sometime the conections are not there. I call support and they fix.

Review Source

JC

Jared C.  
Member  
  
Used the software for: Less than 6 months

### "ACT 2000 is still better and more reliable than the current Act!"

March 1, 2018

2.0

Pros

It does a lot of the same stuff as ACT 2000 which is good. It also tries to add new features to bring its CRM into the modern world.

Cons

We had been using ACT 2000 for the last 17 years, and other versions of ACT before that. ACT 2000 was great CRM software even with regard to how it synced. It was also reliable. Act! now is very unreliable (in my testing in my company), difficult to migrate to, difficult to sync, slower, and overall a considerably worse product, to the point that, given the option, I'd rather use ACT 2000 than the current Act!

Review Source

Response from Act!

March 7, 2018

Hi Jared, Thanks for your feedback! Act! has changed a lot since ACT 2000, and I'm sorry to hear that you've had a poor experience with our more recent versions. The latest versions of Act are designed to work with modern systems, and utilise a modern workflow in today's always-connected world. It's disappointing to hear that you've had technical issues that marred your experience of the product - you certainly shouldn't be experiencing any unreliability or difficulty/slow syncing, so apologies for that! If there's anything we can do to help resolve these problems, please reach out to our tech support team who'd be happy to help! -Jon, Act! Social Media Team

BB

Byron B.  
Owner/Consultant  
Market Research  
Used the software for: 2+ years

### "The Best Customer Contact Source"

January 6, 2017

5.0

I have been using ACT! since 1990 and have watched this software grow from a reliable software program to the very best way to keep in touch with Clients/Customers to serve their needs, and keep abreast of new opportunities to grow my business. Great Resource!

Pros

The software remembers what you have added in and will use that information to resource similar additions to your database.

Cons

Use of this product on "The Cloud" is not as easy to use as this product without "The Cloud"

Review Source

Nicole P.  
Account Executive  
  
Used the software for: 2+ years

### "Good Database Management Software"

March 7, 2018

5.0

Pros

When working with clients that are bound by tight budgets this is a great solution for a database management software.

Cons

Is limited to the fields you can add and customize. Makes it hard when trying to create segmented lists.

Review Source

SS

Susan S.  
EVP  
Real Estate  
Used the software for: 2+ years

### "Terrific Contact Software"

January 5, 2017

5.0

I have been using ACT for 22 years and it is the most efficient software for me to organize my contacts. I am a commercial real estate broker and this system allows me to keep track of my clients, listings, and research. Much of my success is due to this program.

Pros

The ability to keep notes on each of my contacts. The cells for information are also very helpful.

Cons

I know that there are several features that I do not utilize and I need to find time to better learn the system.

Review Source

TR

Tom R.  
Selling Executive  
Philanthropy  
Used the software for: 2+ years

### "ACT Gets Worse With Each Release"

March 6, 2017

1.0

Mail merge gets;s worse with each release... Crashes all the time, Sage now states do not do a mail merge with more than 50 contacts at a time... I am looking at replacement products as this review is being written. Sage does not care about the shortcomings of this product. ACT used to be a solid product, but that stopped after it was acquired by Sage.

Pros

Easy to use interface

Cons

not a stable product. i have had to constantly call technical support for the same issues for the last 3 releases.

Review Source

LK

Liz K.  
Vice President, Account Services  
Graphic Design  
Used the software for: 2+ years

### "Cloud Based ACT"

November 6, 2018

4.0

I have been using ACT for over 20 years and have looked at other sales platforms, but ACT has the features and functionality that work for our company.

Pros

We like that it is a good platform that is relatively easy to use for our sales program.

Cons

There is some glitchy-ness in the cloud based version on various browsers that doesn't allow us to use templates from all browsers and was difficult to edit and customize templates (e.g. proposals, letters).

Review Source

JD

Jeffrey D.  
President  
Automotive  
Used the software for: 2+ years

### "ACT as a multiple tasking CRM and more. "

January 18, 2017

5.0

ACT is an outstanding CRM tool, but we use it in multiple ways to not only connect and keep connecting with our customers and prospects, but also use the mail merge function to create packing slips, invoices, and sales orders for our products. Smaller firms leverage all tools they have, and ACT is used across our platform for many multiple uses making it most cost effective and productive for our operation.

Pros

Capability/Capacity

Cons

Update the templates in mail merge function. They are really old.

Review Source

RF

Richard F.  
Financial Advisor  
Financial Services  
Used the software for: 2+ years

### "ACT Review"

August 27, 2019

4.0

I use ACT mainly as a CRM but don't utilize all the functions/options.

Pros

Ease of use - familiarity with functions helps productivity

Cons

Outlook integration is challenging - although, hard to maintain constantly evolving third parties

Review Source

DD

David D.  
Company co-owner  
Arts and Crafts  
Used the software for: 2+ years

### "Used ACT for years"

May 24, 2019

5.0

Quick, good response on help line. Excellent service. Program is a workhorse.

Pros

Upgrade caused minimal problems. Handled mostly online. Took time but all data saved first.

Cons

All upgrades cause linkage problems with older programs.

Review Source

GN

Gregg N.  
President  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Disappointed in new version, not as good as original ACT!"

June 10, 2017

1.0

The old ACT 2000 was a better Contact Management program than the newer versions. I understand there are superior Contact Management products available from competitive companies that I would recommend over ACT.

Pros

The "Notes" feature for contacts and the Calendar.

Cons

Getting to Contacts and Companies is difficult and requires too many steps. You have to scroll down the list of companies and cannot simply type in the beginning letters of a company name.

Review Source

LE

Lonna E.  
Certified Mortgage Advisor  
Financial Services  
Used the software for: 2+ years

### "Act! Swift Send is The Best!"

January 25, 2017

5.0

I have been using the ACT! product for over 17 years. It is simply the Best! I love the automatic upgrade version when you subscribe to ACT! Premium. You always have the latest and greatest version at your fingertips.

Pros

Ease of use

Cons

No negative experience ever

Review Source

Adriano A.  
Founder / CEO  
Media Production  
Used the software for: 1-2 years

### "Good... but local"

January 6, 2016

2.0

I've been using ACT! for a very long time. Over 17 years. Now with web applications there's no point on investing on a local solution for CRM. The license is expensive, requires hardware, hard to configure and, the worse part: it is nearly IMPOSSIBLE to move out.

Pros

User friendly, good front end, good funcionalities.

Cons

Local. Expensive. It could interact more with other softwares like some SaaS like SurveyMonkey and so.

Review Source

MH

MIKO H.  
New Store coordinator  
Wholesale  
Used the software for: 2+ years

### "2019 Act Review"

October 22, 2019

5.0

Overall, it is workable not as frustrating as other programs.

Pros

User friendly when moving to toggle page to page.

Cons

During notes you must save every few minutes or you will loose you notes. Doesn't save while typing notes.

Review Source

ML

Maserame L.  
Internal Account Administrator  
Information Technology and Services  
Used the software for: 1-2 years

### "All in one crm"

October 22, 2021

4.0

Pros

It's reliable and believe it is cost effective. It had extra features than just sales tracking.

Cons

Last time I used the system it was not easy to delete unwanted reports.

Review Source

tJ

tracey J.  
REGIONAL MANAGER  
Hospital & Health Care  
Used the software for: 2+ years

### "Act is a great CRM"

May 15, 2019

5.0

I used Act all day everyday and I was able to create reports, keep track of customers, and create office forms, and more

Pros

I like how the software modifies to the company needs

Cons

I love it! I cant think of what I didnt like about it

Review Source

BR

Barbara R.  
President  
Accounting  
Used the software for: 2+ years

### "ACT! Fanatic since 1994 - Second ACT! Version"

January 5, 2017

5.0

I have grown my company from 1 person (me) to 26, from 1 client to over 1200 and I credit ACT! 100%. The reason? I can track my pipeline, create an activity series to send thank you's for referrals, birthday cards for major clients (and subcontractors) as well as series to remind me when contracts expire. I have installed and trained on ACT! for 20 plus years - and still recommend to anyone who asks today. (Although I no longer train). To say I love this program is an understatement. It's the BEST!

Review Source

PF

Paul F.  
Retired  
  
Used the software for: 2+ years

### "Retired and still using Act "

January 6, 2017

5.0

I have been using Act for 30 years in business and retirement. It continues to save me lots of frustration. If I want to know something that happened five years ago, I go to act and I find it. It is a perfect aspirin for any a data headache.

Pros

It is integrated into Word

Cons

Act Pro uses a separate window for notes. The other Act programs allowed you to change add notes directly to the window. I like the direct add and change to actual window.

Review Source

Kossou M.  
Comptable  
Accounting  
Used the software for: Less than 6 months

### "Avis sur act"

November 7, 2023

4.0

Pros

Meilleurs logiciels de gestion des contacts, en matière de marketing

Cons

Je ne pas rencontrer de difficulté depuis mon utilisation.

Review Source

Response from Act!

November 24, 2023

We are happy to hear, Kossou, that you are enjoying using Act! and leveraging its marketing automation features. We appreciate you taking the time to provide a review!

LB

Lisa B.  
Master garment fitter  
Medical Devices  
Used the software for: 2+ years

### "Act for Scheduling Appointments"

May 28, 2019

5.0

My business depends on scheduling patients and re booking at time of visit. Act does this easily.

Pros

I like the ease of appointment scheduling and rescheduling the next visits

Cons

I appreciate all the program has to offer

Review Source

DC

Debra C.  
President  
Wholesale  
Used the software for: 2+ years

### "Act Program"

October 22, 2019

4.0

Pros

Easy to use. Organizes my contacts well. Use for mailing to customers, invoicing , quotes.

Cons

New version seems to be slower. Circles around a lot. Have to wait for the program to refresh often.

Review Source

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