# Page 19 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

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Last updated March 19th, 2026

# Page 19 - Reviews of Act!

## Showing most helpful reviews

Showing 451-475 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CG

Claire G.  
Vice President  
International Trade and Development  
Used the software for: 2+ years

### "I am lost with ACT!"

January 5, 2017

5.0

I work in sales and need a concise way to keep track of people I contact. ACT provides the perfect vehicle where I can keep track of notes, histories and upcoming tasks. I can also reach out to my contacts using ACT features. I find it much more robust that other contact databases. I would not be successful without ACT!

Pros

It always saves without having to be told to save. It is so easy to add information to.

Cons

It is not easy to customize the user fields.

Review Source

JM

James M.  
  
  
Used the software for:

### ""

July 18, 2013

2.5

I've been using ACT! since 1995, and it seems that since Sage purchased the manufacturing license this product has never been the same. The last good, stable version was made in 2000 and since that time I've used 2003, 2004, 2005, 2006 then went back to 2000 because of all the various stability and performance issues I've had with each of the other versions. Besides taking a couple minutes to load the data, I've had trouble with Windows updating, which makes ACT! think this is a trial on a new computer. After 30 days you get locked out of your computer. Since all the new systems are 64 bit, I purchased 2011 pro which had solved some of it's prior problems. The only thing is, this version occasionally will not recognize your data base - giving you an error message. What I've ended up having to do is to go to the support site and download their patches. This worked for a while, but after a few months the problem cropped up again several times with no solutions. I did solve the problem by removing the program and then re-installing it again. Then it would work again. That is, until the last time I tried to remove the program something was left somewhere on the registry, or maybe somewhere I cannot find. Now the program keeps seeing a version that doesn't exist on my hard drive which blocks my install. I've had enough of the nonsense from Sage. I would not recommend this software to anyone due to their not providing any kind of effective support. Act is not user friendly, and a very poorly written software release.

Review Source

PF

Patrick F.  
Real Estate Acquisitions  
Real Estate  
Used the software for: 2+ years

### "Needs to be Simplified"

January 5, 2017

4.0

I like ACT but find it annoying that after I upgrade my ACT every few years my customer service for questions is only 30 days from the date of purchase. Since questions arise about using my ACT I don't enjoy having to pay the extended fee for the question to be answered by an ACT Rep.

Pros

It keeps lots of data safe.

Cons

I'd like to use my ACT for more than one database...i.e. Business, Friends, Youth Sports contacts etc....is there a tab to do this?

Review Source

JL

James L.  
Treasurer  
Philanthropy  
Used the software for: 2+ years

### "OK Scheduling tool"

January 15, 2018

3.0

Pros

Calendar features are good, it's fairly easy to customize templates to print receipts, invoices, etc. from the software.

Cons

The fields don't always work very well; it can be difficult to match fields when making templates, and some of them can be hard to size properly. Would also like to see better ways of "validating" fields and requiring fields to be completed to save a customer.

Review Source

PD

Pete D.  
Manager of Sales & Marketing  
Oil & Energy  
Used the software for: 1-2 years

### "ACT! review"

May 24, 2019

4.0

ACT! has been a great tool for us to track out prospects/customers. We track our quotes in the opportunity area. I export the opportunities into Excel and have developed tracking reports for management.

Pros

it's ease of use and modification. we were able to get ACT! up and running in no time.

Cons

reporting lacks a lot. would be nice to be able to modify and develop more custom reports

Review Source

VR

Verified Reviewer  
Social Media/ Marketing Coordinator  
Computer Software  
Used the software for: 1-2 years

### "There are MUCH better Email Marketing Platforms out there..."

May 9, 2018

2.0

email marketing

Pros

I didn't like much about ACT! to be honest, it was very clunky to use and the templates available were very old school.

Cons

I was forced into using ACT! at a previous employer and it was awful. The designs looked like the 90s made them and there was nothing modern about the platform at all.

Review Source

AZ

ARTURO Z.  
Owner/ Manager  
Management Consulting  
Used the software for: 1-2 years

### "excellent CRM, "

November 20, 2018

4.0

for my personal use, it is an excellent system for tracking prospects and obtaining the sales potential of each client. It helps me to know the needs of each aspect and be able to anticipate to cover those needs

Pros

It is easy to manage and with tutorial support very easy to follow, supports the user, to program and make sales budgets, based on scheduled follow-ups with each client and by products.

Cons

I do not see any flaw, maybe for some users, the way to graph is a bit old-fashioned, a point that maybe would help, from my optics, make report adjustable to the need of each user.

Review Source

PM

Paul M.  
President  
Computer Software  
Used the software for: 2+ years

### "I could not do all I need to do without this software!"

October 11, 2017

5.0

I compare CRM software from time to time. This is still the best value for the money and ease-of-use.

Pros

Still the easiest CRM software today. The fact that I can have this installed on my local laptop, local PC, or mobile device makes it a plus.

Cons

The software has some quirks like any other software today. Irritating but manageable. As Long as You Follow some updates and upgrades everything is good.

Review Source

SP

Stephen P.  
Myself  
Venture Capital & Private Equity  
Used the software for: 2+ years

### "Long Time User"

January 30, 2019

5.0

I think I have used Act! since v1 or v2 - a very long time. I occasionally survey the market and have yet to find another database program that has the features as Act!,

Pros

Offers features that I use multiple times every day.

Cons

Spotty customer service. I don't call often. In the past, customer service was poor (agent couldn't understand my issues). My most recent content though was excellent. I hope this continues.

Review Source

Melina S.  
Sales Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent software for managing contacts"

March 3, 2023

5.0

Pros

It has the capability to personalize the database, fields, and reports. Additionally, it records all interactions such as phone calls, emails, and documents.

Cons

There is nothing in particular to mention. The product satisfies or surpasses all my anticipations.

Review Source

Response from Act!

March 9, 2023

It is great to hear that you have personalized Act!'s fields and reports to meet your unique needs and are using Act! to manage all of your touchpoints with your contacts. We appreciate the opportunity to learn how our customers use Act! and value their feedback. Thank you for taking the time to share your insights with us!

VR

Verified Reviewer  
Owner  
Computer Networking  
Used the software for: 2+ years

### "Oh ACT"

September 6, 2018

4.0

Pros

It's a CRM that's been around forever and I know people that love and hate it. I have to support them, not use it myself. WHEW!

Cons

Development of this product is in the dark ages.

Review Source

AB

Alex B.  
Marketing & Communications Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Terrible"

February 21, 2017

1.0

My company uses this program to store client information and send email campaigns. First off, if you have a Mac, you're completely screwed. ACT doesn't have the capability to connect with your email if you are working on a Mac. If you're working with Outlook, ACT sends all of your emails to the junk folder. Customer service is terrible. It takes about 20 minutes to get ahold of someone EXCEPT for the EMarketing section of Mac. Their customer service is great but can only help with so much. Extremely confusing program.

Pros

Emarketing section/customer service

Cons

Confusing Does not work with Macs Does not work with Outlook Customer Service

Review Source

JB

Jeff B.  
Owner  
Construction  
Used the software for: 2+ years

### "ACT! for small contractor"

January 5, 2017

5.0

We've used ACT! as our primary contact management program for almost eight years and have found it the easiest, most user-friendly and complete system we've worked with. It works great but we have had synchronization issues and the wait time to speak with technical support can be awful. Once connected the techs are generally very good.

Pros

Simple, straight forward and easy to use.

Cons

Does a lot more than we need it to do...which complicates training.

Review Source

JE

Jeremy E.  
Marketing Consultant  
Marketing and Advertising  
Used the software for: 6-12 months

### "Business Development Manager"

July 21, 2017

4.0

It does keep accurate records of when I contacted someone and reminds me when to follow up.

Pros

It has a lot of features and using the ACT! Premium its installed onto my PC and allows me to use an App as well. It can be very customizable and doesn't have a huge monthly cost.

Cons

It can take forever to input information unless you have extra software that streamlines the process. It is very customizable and at times that can be bad thing, especially if you don't know what you are doing. You can screw it up.

Review Source

EO

ELMAHDI O.  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Act is a Class Act "

May 19, 2019

4.0

Pros

I like that it keeps things simple. It allows you to track your sales leads and to do list in a way that older users (like me) can appreciate. It also allows you to keep track of when and where to contact and your sales targets.

Cons

Using the Mail merge to send emails does not pull enough data in the ways you might want. If you want to send the same email and insert Mr Smith in the title, that's easy, but inserting their name in the body is not as functional. Similarly, when you want to come up with pre written emails or marketing material, its weak on that.

Review Source

VR

Verified Reviewer  
e-Learning Experience Designer  
E-Learning  
Used the software for: 6-12 months

### "Many features, not much of a result. "

August 31, 2018

3.0

Pros

Good as long as you only email and track costumers. Organizes neatly all contacts and emails. Basic surfaces and templates for the email campaign. It offers a cloud based service which I have found really convenient.

Cons

Sales is more than emailing and keeping track of customers. Data doesn’t transfer to other platforms. Syncing is bad, you have to check multiple times before it actually syncs. Can’t copy the contact info. Crashes frequently.

Review Source

RE

Rhonda E.  
realtor  
Real Estate  
Used the software for: 1-2 years

### "Great CRM!"

November 8, 2019

5.0

I recommended Act to a few other businesses because of its versatility. It can easily cross over to different industries.

Pros

I loved the software because of its user friendly platform and versatility. It allowed me to take great notes and individualize my conversations / emails with my clients.

Cons

Just like any CRM, it just takes initial learning curve time.

Review Source

TJ

Terry J.  
President/CEO  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great customer service is the key to sucess"

January 5, 2017

5.0

We all have that problem on what did we say and what we were going to do about it. The Act! software has made me a ton of money by keeping track of the customer's requirements. It is not on "how much you make it. It is on how much you can keep". This program keeps me on task with my clients. This is so strong and manageable database management that I have suggested this to my associates. I am a big fan.

Pros

The ease of use.

Cons

Does not work on my Surface Pro

Review Source

KS

Kirk S.  
Secratary  
Capital Markets  
Used the software for: 6-12 months

### "Great Organization Tool"

March 18, 2019

5.0

Pros

I love being able to have all my contacts in the same place, and the ability to set reminders to reach out to people. I also love the feature to compose a letter, and how it will automatically input all (or a selected grouping) of the clients information for mailing. The functionality of this program shaves important time off my day.

Cons

The online softaware can be slow at times and have had it crash on a number of occasions. I never lose data, but it can be a inconvenience.

Review Source

VR

Verified Reviewer  
Promotion Assistant  
Events Services  
Used the software for: Less than 6 months

### "Everything in one place!"

October 6, 2019

5.0

My experience with Act! was great! My job duty was to make at least 100 calls a day promoting our upcoming events to previous organizations so it helped me to find who I needed to call and make notes of who I've contacted and see what information needed to be updated.

Pros

I love how it was easy to keep track of the people I have already contacted and could really stay on top of my workload!

Cons

We were working off an older version so it would freeze a lot but Im sure that was fixed in the newer version

Review Source

MW

Merrit W.  
Operations Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Has worked for us for a long time"

February 15, 2018

4.0

Pros

There are lots of options for multiple contacts, spaces for notes, and it's easy to use. The best thing about it is it tracks emails so you can refer to correspondence if need be; especially helpful when you're not the one who emailed. Instead of asking a colleague to find and forward you an email chain, it's already in ACT so you can see it.

Cons

I can't figure out a way to export notes from all accounts. I want them on a spreadsheet and I don't think ACT has this functionality. Also, it's good for CRM but it isn't linked to our accounting system so we have to log in separately to view customer transactions. These days people are looking for something that does it all (at least in our business).

Review Source

JR

Janet R.  
Business Development Representative  
Financial Services  
Used the software for: 2+ years

### "Great CRM"

January 29, 2019

5.0

ACT is a very powerful tool. The key is to keep the data up-to-date. My only complaint was upgrading from a prior version to the current version. Ideally, this should have been as simple as upgrading any other professional software.

Pros

Ease of use, very intuitive interface, love the web-based platform

Cons

Upgrading from an older version to a newer version should be seamless. Unfortunately, it was very time consuming.

Review Source

KD

Karim D.  
Directeur Marketing  
Telecommunications  
Used the software for: 2+ years

### "Act! Le bon"

April 3, 2023

5.0

Pros

Je n'sais pas comment ils font mais permettre aux gens d'automatiser leurs business c'est vraiment fantastique

Cons

Le seul problème est qu'ils n'ont pas encore de défaut

Review Source

Tom K.  
ADMIN  
Education Management  
Used the software for: Less than 6 months

### "Act!The Planner"

December 7, 2023

4.0

Perfect and a superb sysstems for a busy firm.

Pros

I like how the program is ablwe to manage acompanyś daily schedule without missing any detail.Its customer support and management feature is also superb.

Cons

A little bit expensive than some systems.

Review Source

Response from Act!

December 15, 2023

Hi Tom, We really appreciate you letting us know that Act! is helping you manage your schedules and customer details! Thanks for your feedback!

DC

David C.  
Sales Application Specialist  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "ACT Review"

January 29, 2019

4.0

I have used Act for many years and appreciate the various upgrades. I appreciate the YouTube tutorials as they help me understand features that I don't use regularly.

Pros

Ability to store & link significant amounts of data.

Cons

Sometimes in doesn't load correctly. Looking for a Microsoft program (forgot which one). I have to turn computer on and off, sometimes several times until it loads properly.

Review Source

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