# Page 2 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Act! the right CRM solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (909) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 2 - Reviews of Act! ## Showing most helpful reviews Showing 26-50 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Dan M. President Financial Services Used the software for: 2+ years ### "30 Years of Excellence: A CRM Relationship That Has Delivered Unmatched Value, Service, and Reliability" May 1, 2026 5.0 My overall experience with ACT! has been nothing short of exceptional. As of 2026, this represents a 29-year business relationship—one of the longest and most important professional relationships I have, including compared to many major service providers and financial institutions. I began using ACT! when my business was in its earlier stages, paying roughly $99, and over the decades I’ve watched both my company and ACT! evolve together. Today, even at a significantly higher investment, it remains worth every penny. Few companies can honestly claim to have delivered this level of consistent value, adaptability, and service over nearly three decades. What has kept me loyal is simple: unmatched customer support, dependable software, and continuous improvement. Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether it involves troubleshooting, Outlook integration issues, or even recovering critical data. Their willingness to stay engaged until the issue is resolved provides a level of confidence that is increasingly rare in today’s software world. Like any long-term software platform, there are occasional technical hiccups, and at times communication with offshore support can require a little additional patience. However, these are minor considerations when weighed against the incredible affordability, depth of functionality, and level of service ACT! consistently delivers. ACT! is far more than just a CRM to my business—it has been a foundational operational tool for nearly 30 years. Their combination of value, reliability, and customer commitment is extraordinarily difficult to find, and I fully expect to remain a client for as long as I am in business. Pros For nearly 30 years, ACT! has been one of the most valuable business relationships I’ve had—including compared to my banking partners. Very few companies today deliver this level of long-term value, service, and reliability. What stands out most is their exceptional customer support and continuous software improvement. In an era where many major companies charge significantly more for limited online-only service, ACT! provides direct, high-level technical support from experienced senior technicians and engineers who genuinely stay with you until problems are fully resolved. Whether it’s recovering critical data or troubleshooting complex system issues, their team consistently delivers. ACT! has remained an essential part of my business infrastructure because they combine affordability, powerful CRM functionality, and unmatched support better than virtually anyone else in the industry. Cons If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time. That said, this is rarely a serious issue because ACT!’s support team can typically remote in and resolve it within minutes. My only real criticism would be the occasional communication challenges that can come with offshore support teams. In a global business environment, that’s simply part of modern customer service, and it’s a small tradeoff considering the outstanding level of technical support ACT! provides at its price point. Ultimately, any minor frustrations are heavily outweighed by the company’s value, responsiveness, and commitment to keeping clients operational. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Act! BGM is the oldest platform for financial advisors in the United States. For 40 years they cater to people in my field and charge $11,000 upfront for the software and training. I tried, I gave it everything I had and came back to act! because I like your platform better. Review Source Response from Act! May 6, 2026 Dan, 29 years and a review like this to show for it! We are humbled! It's great to hear that our support team has consistently shown up for you over the decades, and your kind words about their commitment to staying with you until problems are fully resolved mean a great deal to our team. We hear you on the occasional Outlook hiccups. Here's to year 30 and well beyond — we'll be here! TG Tyler G. Director of Business Development Design Used the software for: 2+ years ### "I've evaluated others, but ACT is my CRM!" April 21, 2026 4.0 I have been using ACT for many, many years. I started with version 2. I was a beta tester for several releases and I've worked with upper level technical support staff. I know this software and it greatly helps me and my business Pros Easy to use. Very powerful. Easy to customize - layouts, fields, groups, etc. Easy to navigate so workflow through the sales stages are logical. Great Features. Integrates with Outlook - so individual and mass email mailing are easy as well as recorded in history. Affordable. Customer support is easy to reach. The program version and online version are very similar. There are many security levels for individual people and/or groups where access is or is not provided, and it's easy to modify. Cons The marketing automation is not easy to work with. Also, the I beleive texting out of ACT should not be a feature that I need to pay extra for. I've also butted heads with technical support, as I found them unflexable as to how I use the software. I'd also like to remove some unwanted files, but you can't do it yourself because they are all sitting on ACT's server. Review Source Response from Act! April 24, 2026 Tyler, a beta tester from version 2,! You're a true Act! legend! Thank you for such a detailed review. Your feedback is exactly the kind of input that helps us improve. We're grateful for your decades of partnership and passion for the product! BC Brien C. President Facilities Services Used the software for: 2+ years ### "Sales Success with the support of ACT" April 23, 2026 5.0 I have been using ACT since it first came out in the 80's. It is essential in organizing my Sales Program which is to make contact calls- opening new potential contact (downloading lists), Target mailings, keep track of following up calls and prospect to close, Tracking and Reporting Sales. Pros How it compliments my structured sales approach in making and recording calls. It helps me to organize my day and keep focused on the selling activity Cons I would like to be able to sync the ACT Calendar with my Outlook Calendar. To better manage appointments. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/)[Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reason for choosing Act! More economical - supported a single sales operation rather than a general 9 + man operation Review Source Response from Act! April 24, 2026 Brien, thank you so much for your loyalty since the very beginning We're thrilled Act! continues to be a cornerstone of your sales program. We wanted to let you know that you can sync your Act! calendar to Outlook. We're including a few "how to" links here: Video: https://www.act.com/training-videos/email-integration/ Article: https://support.act.com/s/article/How-to-set-up-the-Online-Email-Integration-with-Act-Premium-Cloud-SaaS?language=en\_US But, please reach out to us at 866-873-2006 if you have any issues. Here's to many more years of sales success together! JM James M. REALTOR Real Estate Used the software for: 2+ years ### "Act's New Enhancements" April 2, 2026 4.0 Act is customizable like many of the other CRM Tools on the market. Customization must come with details learning tools so we as customer's can see how these differences will enhance our businesses. Pros The pro I like the most about Act is the customer tables, however I am still learning how to effectively design and use these tables. Cons Support at Act is a challenge as the organization is looking to better support as some of the new products are not managed well when they are out for the Act client support. With my new business Real Estate it would be more prudent in having the ability of managing contacts to properties and properties to contacts. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I liked the way ACT contains contact information and the design of the forms which I believe is more effective. Review Source Response from Act! April 6, 2026 Thank you for taking the time to share your experience with Act!! We're glad to hear that Customer Industry Tables and contact management design have been valuable to you as you grow your real estate business. And we value your feedback about support and training, and are sorry to hear that you experienced a lack of resources. We'd love to connect with you directly to ensure you're getting the most out of Act! for managing your contacts and properties. Please don't hesitate to reach out to us at 866-873-2006. KE Kari E. CEO Financial Services Used the software for: 2+ years ### "Satisfied ACT Customer" May 19, 2026 4.0 My overall experience with ACT is better than average. However, it could still use some upgrades making it a more user friendly CRM. Pros The ACT desktop version is simple and easy to use for looking up contacts, taking notes, and generating pipeline reports. I appreciate having the capability of synchronizing updated information to the cloud. Cons Using ACT for marketing and setting up work flows for email campaigns is not the most user friendly feature. Additionally, the customer support team is great but language barrier's can sometimes be a challenge in achieving desired results in a timely manner. Alternatives considered [Siberson Veriket Data Discovery](https://www.capterra.com/p/10038816/Siberson-Veriket-Data-Discovery/) Reason for choosing Act! ACT was a more cost effective CRM for our small business needs. Switched from [Siberson Veriket Data Discovery](https://www.capterra.com/p/10038816/Siberson-Veriket-Data-Discovery/) ACT was a more cost effective CRM for our small business needs. Review Source LT Lydia T. Chief of Staff Textiles Used the software for: 2+ years ### "As an expereience CRM user, I would not reccomend this software" May 6, 2026 2.0 Very poor. I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34 years of company data in the notes field (which is not something you can migrate to another software) I would not use this CRM. Pros We recently took over the family business, and if we didn't have 34 years on relevent data we wouldn't stick with this CRM. Hvaing used Salesforce, Hubspot, and other internal private CRM's I have to say it is the most inferior and non-user friendly one I have encountered. Cons Static non-movable notes section. Formatting issues with the notes section, and constant glitching. Inability to copy and paste from preview. Weird organization method for contacts and company. Customer Success department is good, however having them in an overseas timezone when the 7th largest world economy is in California is very invonvienient time zone issue. Their overseas I.T. department has abolsutely no idea what they are doing. They were 15 minutes late for a ticketed scheduled meeting, and wouldn't have shown up if we didn't call them. They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he asked to put us on hold and never came back." I verified this later in another call. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Act! As previously mentioned, there are 34 years of critical company history in the "notes" fields that would not be retreivabe in a software migration. I have used other CRMs at other jobs that are far superior. Review Source Response from Act! May 11, 2026 Lydia, we are so sorry to hear about your experience thus far, with Act!. This is not what we want for you and have reached out to schedule a time to understand and address your issues. Thank you for bringing this to our attention. LB Lori B. president Publishing Used the software for: 2+ years ### "What happened?" April 29, 2026 3.0 First 20+ years--fantasti! Life changing! A secret weapon for my business success! the last 4 months--clunky, inefficient, disappointing. Pros The idea of what is possible. I'm a longtime (20+ years) ACT desktop user and have been devoted to ACT. Last year I moved to the cloud version to try to save some money because I'm reaching retirment and now only use it for personal reasons. I hoped for the same easy use. Cons The cloud version is clunky. It dumps out .ao files that have no purpose and you ust have to delete them to keep your system from getting cluttered. Tech support told me there is no fix for this. I can't get it to sync with my Google calendar--just doesn't work. About every third time I open it I get a repeat of the "getting started" menu that no longer has any relevance for me but visually clutters and obscures important things on my screen. Overall, I find it to not be that worthwhile and am looking for another alternative that is suited to my limited needs but that will work more efficiently. Review Source Response from Act! May 5, 2026 Lori, 20-plus years of "life-changing" means so much, and we're truly sorry the cloud transition hasn't gone smoothly. The issues you're describing are not the experience we want for you. We'd really love the chance to work with you directly and hope you'll reach out to our team. Your loyalty over two decades matters to us, and we want to make this right. JW John W. Sales Representative Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great contact management software" May 8, 2026 4.0 My overall experience with Act! is positive. When I have had to call support they have been very helpful. Pros The online version of ACT! is more user friendly than the desktop version. I didn't realize this while using the desktop version. I like the fact my information shows up on my mobile phone in real time and vise versa. I haven't found anything to give me the value of the product for the price. Cons I have had problems with Outlook and Act! syncing. I find that I have to do it manually. I have a hard time using Act! help. I have to go to ChatGBT when I have a question about how something is working or call support to get help. Review Source Response from Act! May 13, 2026 Thank you for taking the time to share this review, John. We're sorry to hear that you're having issues with your Outlook integration and would love to help if you would give our support team a call at 866-873-2006 or submit a support ticket request here: https://www.act.com/submit-a-ticket/. MR Micky R. Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Why I love ACT!" April 27, 2026 5.0 I use ACT all day almost every day. I recommend it to my clients and usually setup a custom contact screen and fields for them. I setup some client like Acupuncture and similar with a 3-D merge. Basically, a 3-D merge first merge is to pick which documents (several of hundreds) will be used then it merges the information from ACT to the end document. Such a cool thing to do. Pros Customer support is great. Features are great! Being able to create new fields easily. Having groups and fields really make it possible to do so much. Cons A few things. Not relational. Not being able to create/edit fields on the desktop is not great. I love the desktop but really hate the online version. Only go online to create or edit fields. A few bugs that have been around for years and never fixed. Review Source Response from Act! April 29, 2026 The 3-D merge workflow you described is seriously impressive, what a creative use of Act!'s capabilities! We love that you're not only a power user but also setting up customized solutions for your own clients. We appreciate your feedback and will be sure it's forwarded to our dev team. Thank you for being such a passionate and knowledgeable advocate for Act!! TR Tammy R. Admin Sales management Education Management Used the software for: 2+ years ### "Nice product - losing it's ease of use" April 21, 2026 4.0 pretty good.. overall. I am able to use it for organizing out data for the most part. Updates are taking into consideration users needs. Pros Easy to sort and look up advanced queries. Easy to organize lists once created for sorting and selection. Cons having to create my own work arounds, bugs after updates and losing shortcuts I used frequently without notice. That when importing new data, the options are to merge or write over the field content. In the case of importing a phone number column with records with or without content in the column. A blank cell imported into the ACT Phone field will write over existing content. Work around: import all contacts with a phone number, then import all contacts without a phone number and omit that column. Excel imports with blank cells should not write over existing content in a database, it should ignore. Alternatives considered [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Reason for choosing Act! started with act, but its lagging in modern marketing, added engagebay software to fill in the holes Review Source Response from Act! April 24, 2026 Thank you for your candid feedback,Tammy, it's genuinely helpful! We're glad Act! serves as a solid foundation for organizing your data. The import behavior you described is not the experience we want you to have. We hope you'll reach out to us at 866-873-2006 so we can address that issue for you. CT Cyril T. Gérant Semiconductors Used the software for: 2+ years ### "Evitez Act ! " January 17, 2026 1.0 ACt n'est pas un logiciel pour PME - Derrière des qualités se cache une démarche mercantile lourde et inefficace L'assistan ce est le cadet e leurs soucis : leur but est de caser des contrats auprès d'un réseau de prestataires Pros Ce fut un bon logiciel jusqu'à sa version 2000 Nous l'utilisons depuis 1998 Nous sommes coincé pour en changer Cons L'assistance est mauvaise - On nous a vendu une version de ACT§ par abonnement annuel sous prétexte que: nous bénéficierions d'une assistance et que nous aurions un accès à ACT sur téléphone portable. L'assistance consiste à essayer de nous faire signer un autre contrat avec des prestataires dont nous savons qu'ils ne sont pas bons L'application téléphone portable a été supprimée tout simplement La numérotation téléphonique n'a jamais marché Alternatives considered [Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/) Reason for choosing Act! Maintenant je le regrette - L'attitude commerciale de act est odieuse. Tant que je n 'avais pas affaire à leur service assistance tout allait bien. Review Source Response from Act! January 22, 2026 Thank you for your feedback. We’re sorry to hear about your recent experience. Many of the issues you’ve encountered were found to be caused by external factors like firewall settings or configuration issues. While we cannot directly modify those systems, we have provided guidance and resources to help resolve them. Regarding mobile access and licensing, the older mobile app is no longer supported and we have shared the current alternatives available within our subscription model. AP Andrew P. VP Insurance Used the software for: 2+ years ### "ACT anywhere anytime!" April 21, 2026 5.0 I have had it for nearly 10 years. I have desktop and cloud based. At first it was an adjustment with the cloud base system but now i like it because i can access on my phone, tablet and computer. The tech and support team respond fast to inquires and any help i may need! Pros The thing i like most about act is the cloud based system. At first i had desktop and i can only use it on that device, now with the cloud i can access across all my devices, (public and private too!). Cons I actually dont have anything that I least like! The program runs smooth, the tables are adjustable and I can edit things to my liking and based on my business. Review Source Response from Act! April 24, 2026 Andrew, we love hearing this! Going from desktop-only to full cloud access across all your devices is a journey a lot of our customers relate to and we're so glad you made the switch. We're also thrilled the support team has been there when you need them. Thank you for the glowing review! DS Dominic S. Financial advisor Financial Services Used the software for: 2+ years ### "Reliable CRM for Managing Client Relationships" April 29, 2026 4.0 Overall, Act! has been a reliable CRM for our brokerage. It helps us stay organized, track client interactions, and manage our sales pipeline efficiently. While it may not have the most modern interface, its functionality and flexibility make it a valuable tool for maintaining strong client relationships and supporting day-to-day operations. Pros Act! provides a strong, centralized platform for managing client relationships and tracking sales activity. The contact management features are especially helpful, allowing us to keep detailed records of client interactions, policies, and renewal timelines. The customization options are also a plus, making it adaptable to our workflow as a brokerage. Additionally, the email integration and marketing tools help streamline communication with clients and prospects. Cons The interface can feel a bit outdated compared to newer CRM platforms, and there is a learning curve when first getting started. Some features require additional setup or customization to be fully effective. Mobile access could also be improved for easier use on the go. Review Source Response from Act! May 5, 2026 We're glad Act! has been a reliable foundation for managing client relationships, policies, and renewal timelines at your brokerage, Dominic. Your points on the interface, onboarding curve, and mobile experience are all well taken and are areas we're actively improving. We appreciate you sharing your perspective and for trusting Act! with your day-to-day operations! JW Janet W. President Public Relations and Communications Used the software for: 2+ years ### "Love My ACT!" March 18, 2026 5.0 I have been using ACT! for 30 years and I will never switch to another CRM. I started with version 3.0 on the desktop and now use the version 26 in the cloud. Overall, the tech support to excellent and extremely reasonably priced. I now work remotely for a business 1,500 miles away and send them daily reports on my activities. I really appreciate the ease of creating Excel files from ACT! lookups; this used to be very cumbersome but now it's just a matter of clicking an icon. Great! Pros ACT! is the most powerful, versatile and convenient business building tool I have ever found. What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling their name when they call, I have found their record and scanned the notes. It's awesome. Cons There's nothing I don't like about ACT! but as an independent contractor, there are features in ACT! I have no use for, like marketing automation and reporting. And I still don't know what the Timeline is for. Review Source Response from Act! March 20, 2026 Thank you for the incredible feedback, and for 30 years with Act! That kind of loyalty means a lot. It’s great to hear how quickly you’re able to access contact details and keep things moving efficiently, especially in a remote role. We also appreciate your candid input on some of the features as it helps us to continue to improve. Thanks again for your support! NL Nick L. VP Executive Office Used the software for: 1-2 years ### "Review of Act Contact Management System" April 30, 2026 4.0 The customer service is exceptionally great. They have helped with the integration of contacts. Have been available when I need them. Pros I like that it keeps me organized and can set meetings. I can set up pricing and forecasting. Keeps me organized. I just wish it was easier to use on the run. Cons I don't like having to be online to access it. I asked for a desk top version but never got it. Personally, I like the original act better because it is more user friendly. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reason for choosing Act! I knew the older version of act. The new version is not as user friendly. Consider intuitive use. Your customer service is great though. Switched from [Tableau](https://www.capterra.com/p/208764/Tableau/) I liked the older version of ACT. I would like it if there was a offline version. I cannot always be online. Review Source Response from Act! May 5, 2026 Nick, we're so glad our customer service team has been there for you, and we love hearing that Act! is keeping you organized and on top of forecasting. We hear your feedback on the need for offline access and hope you'll reach out to our team to see if Desktop Sync might be a fit for you. Thank you for your review. MH Mike H. Sales Manager Industrial Automation Used the software for: 2+ years ### "ACT-MDH2026" April 21, 2026 4.0 Very positive the CRM is easy to use and a good value for the price. Support is good not great. I like the idea of ACT service is albe to log in an make or fix an issue Pros Value: Reasonable price vs what they provide. The ability to customize screens. History tab is excellent. Cons The Marketing Automation component seems difficult to use. The online version is slow. Syncing is confusing Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Act! price vs performance. Most other products are at least 2x price SalesForce Review Source Response from Act! April 24, 2026 Thanks so much for the honest and thoughtful review, Mike. We're glad the value, customization, and History tab are hitting the mark for you. And your feedback on the marketing automation experience is very timely as we are about to release a whole new email marketing experience that's super simple and straightforward - so keep an eye out for it. We appreciate you being part of the Act! family! BG Bev G. Director Apparel & Fashion Used the software for: 1-2 years ### "Love Act and wouldn't be without it" April 1, 2026 5.0 I'm so glad we found Act again. It makes tracking the progress of enquiries and 'finding' people who wear more than hat very easy. Pros I had used Act many years ago and loved it. When it came to us needing CRM, we had tried a couple of free ones that, for us, just didn't work. Act is as good as I remembered it being. We don't currently use it to it's full potential but are loving the way we can customise it to suit our business. We have chosen to pay for the extended tech support and they really are amazing, talking us to support our learning. Cons I'm not sure there is anything negative I can say about Act, however, the one thing that 'bugs' me is the way it records emails multiple times if there has been more than one addressee. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Lack of tech support with Hubspot, good UK tech support with Act Review Source Response from Act! April 7, 2026 Welcome back to Act!, Bev! We're so glad the experience has lived up to your memories, and it's wonderful to hear you're already making it your own with customizations that fit your business. Your kind words about our UK tech support team will mean a lot to them; it's exactly the kind of partnership we aim for. We look forward to growing with you! MF Myles F. Applications Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "ACT is the best solution for small business for your Customer Database Management" March 24, 2026 5.0 I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started, we got everything resolved pretty quick. Pros Unlike Salesforce that becomes a monster that you have to "feed" and becomes the purpose, ACT is a Great Tool! Cons Customer Service is great when you get them on the phone, but sometimes it can take a few days. Everything is resolved. Review Source Response from Act! March 27, 2026 Thank you so much for this review, and for the Salesforce comparison, which gave us a great smile! You've captured exactly what we strive for: a CRM that works for you, not the other way around. And, we're thrilled to hear that Customer Service was helpful when you needed to make those major changes. We'll be sure to pass along your kind words as it's always great to hear when our team makes a real difference. Last, we appreciate your honest feedback on response times, too. It's something we take seriously, and we're always working to improve. Thank you for being an Act! customer. We look forward to continuing to support you! CL Charles L. Principal snd owner Hospital & Health Care Used the software for: 2+ years ### "ACT! Review" February 10, 2026 4.0 My overall experience has been good. It let's me keep track my customers, and their locations (my customers are surgeons, so they have multiple locations) Pros I can identify customers with their companies and vice versa. Also, I can establish different sales goals for each customer and/or companies. Cons I have ACT! Premium on my server. There is no app on my phone in order to look up customers or companies. Review Source Response from Act! February 13, 2026 Hi Charles, thanks for your feedback. Because you mentioned a mobile app, you might benefit from taking a look at Act! Advantage, our powerful, cloud CRM, email marketing and customer services system, which has a fully integrated mobile app. You can learn more at https://www.act.com/products or give us a call at 866-873-2006. Harry C. Vice President Real Estate Used the software for: 2+ years ### "VP Construction and was a VP in Fire Protection" April 28, 2026 5.0 Pros I have it for many many years! Its an awesome setup that helps work! I have done it over 25 years . I need it to work successfully and it is! The letters written was though ACT. That's a way to keep track of customer's. I have over 4000 costumer's that I always look at! Cons NOTHING! I like ACT a lot! Review Source Response from Act! April 29, 2026 Wow, Harry! 25-plus years is amazing! We love hearing that it's been such a reliable part of your work across industries. Thank you for the enthusiasm and for trusting Act! to keep everything running. Here's to many more years together! CM Christine M. Travel Agent Leisure, Travel & Tourism Used the software for: 2+ years ### "Buy Act! You will not be disappointed." April 29, 2026 5.0 Excellent CRM program. I have used since they first came out many years ago and think it is wonderful and their customer service is the best. Pros I have been using Act for years and their database is the best. Their Customer Service is excellent and have been helpful through the years. I highly recommend this product! Christine Meny Cons I have had problems with the web-based product being able to print out my template that I designed for my clients. I have to use their database that resides on my computer. That is my only complaint. I wish they would fix that problem. Review Source Response from Act! May 5, 2026 Thank you for being such a devoted and enthusiastic Act! advocate! We're so glad the database and customer service have consistently delivered for your travel business. Your feedback on web-based template printing is noted, and we understand how important that workflow is for your client communications. We'll make sure that gets to the right team. Thank you for the wonderful recommendation, Christine! JB John B. Senior Vice President Commercial Real Estate Used the software for: 2+ years ### "ACT use for twenty years plus." April 28, 2026 5.0 Very good. Been using for 20 years plus. Really like the simplicity of use. Very easy. Couldn’t imagine doing my job without ACT. Pros Ease of use. Use everyday for my calling follow up, cold calling. Record keeping phone numbers notes etc. tracking buildings rates , vacancy, list broker contact. Cons IT service, trouble understanding techs. Hard to get responses quickly. Don’t like high price increase after using for so many years with no assistance from ACT. Was also told my price did not include IT help after so many years of use without asking for anything. Review Source Response from Act! April 29, 2026 John, 20-plus years and still going strong, thank you for that incredible loyalty! We're so glad Act! is an everyday essential for your commercial real estate work. Your frustration around support responsiveness is heard, and we're sorry for any friction you've experienced. Our customers deserve a great experience, and we'd love to make that right. Please don't hesitate to reach out directly! JPJ Joel Polin J. Manager Information Technology and Services Used the software for: 2+ years ### "How ACT Helps" April 23, 2026 5.0 Have been using ACT for over twenty years and cannot operate our business without it. Remember the days before ACT usage, giant rubber band and a huge stack of 3 x 5 cards. Pros Ease of use, no issue finding client data and history. Maintains relevant contact data. Allows me to maintain client dialogue. Cons Have difficulty updating with new releases and need to spend more time learning latest features. Some confusion trying to print daily work schedule report. Review Source Response from Act! April 27, 2026 Joel, the rubber band and 3x5 cards visual really puts things in perspective, what a journey! Twenty-plus years is a testament to our partnership together and we're honored that Act! has become central to your operation. Your feedback on update transitions and the daily schedule report is helpful, and we'd encourage you to lean on our support team to smooth those out. Thank you for your longtime partnership! BA Bob A. Sales Utilities Used the software for: 2+ years ### "Long Time ACT user review" April 23, 2026 5.0 Have been a longtime user (over 10 years) easy to use and support has been good. I have been able to have them remote into my PC when needed which helps me allot Pros Easy to setup use and navigate its intuative Support has been very helpful Ease of use access via mobile devices Cons desktop or local version doesn't work with snapdragon processor I am a longtime user and this is my only complaint Switched from [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) AVT is easier and has better mobility vs SF Review Source Response from Act! April 27, 2026 Bob, ten-plus years and still going strong, thank you! We're glad remote support has been helpful and that mobile access is working well for you. The Snapchat processor compatibility note is really useful feedback and we appreciate you flagging it. Thanks for being such a dedicated Act! user! JM Janet M. Real Estate Broker Real Estate Used the software for: 2+ years ### "Aspen CO Real Estate Broker" September 4, 2025 5.0 Even with more capability than I need, it performs exactly as I hoped. I recommend to others in need of a CRM program. Pros I’m a real estate broker and have been using ACT as my CRM since around 1997. Back then, I tried another CRM program, but it just didn’t meet my needs. Over the years, I’ve built and maintained a detailed database with all of my property owners, addresses, and sales across more than 50 subdivisions. I primarily use this system for targeted mailings to generate new listings. Cons I used to pay for upgraded U.S.-based support, but I understand that option is no longer available. At times, it can be difficult to understand support staff from overseas, and occasionally they aren’t able to resolve the issue. As a result, I often have to end the call and try again until I reach someone who can help. Unfortunately, this happens quite frequently. Review Source Response from Act! September 15, 2025 Thank you, Janet, for leaving this thoughtful review and letting us know how Act! is helping you manage and grow your real estate business. We are sorry to hear that you've had some challenging experiences with our Support, as we understand how important it is for our customers. Your input helps us improve, and we’re actively working to ensure every customer receives the help they need quickly and confidently. Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.