# Page 20 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 20 - Reviews of Act!

## Showing most helpful reviews

Showing 476-500 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JB

Jim B.  
fulfillment floor supervisor  
Medical Practice  
Used the software for: 1-2 years

### "Really helps keep our marketing campaigns on track"

August 1, 2018

5.0

Pros

Great program for anyone in sales, customer service or support. Keeps you focused and ontrack with reminders, planners and action points.

Cons

Haven't had very many bad things to say about this software. I found it confusing at first with some duplicate contact info but was able to resolve this through customer support

Review Source

MB

Matt B.  
Senior Business Development Manager  
Environmental Services  
Used the software for: 2+ years

### "Ease of use"

January 29, 2019

5.0

Nothing but positive. Time efficient, and very reliable.

Pros

ACT has been the most user friendly software for managing contacts throughout my career. I've been a user for over 20 years. I found Salesforce to be a very inflexible bit of software, and lacking in customer service.

Cons

A few small nuances customizing quotes. I would welcome a call to fix those items.

Review Source

ER

Emerson R.  
Owner  
Construction  
Used the software for: 2+ years

### "Full Customization "

April 16, 2018

5.0

Expensive but if you can afford it, the custom software is a great business tool for dealing with customers across multiple departments within a company.

Pros

When we first started using this program, there was a rep. from Act who went around to each department and made specific profiles for each department that allowed us to see the information we use on a regular basis. The lady worked with us for over a month to get everything set up like we wanted. Now each department can access all the information in Act but the information is tailored to accounting, or warranty or reception, etc.

Cons

It took a very long time and lots of revisions to get the program set up for our needs. Thankfully the ACT rep was patient and worked with us until we had what we needed.

Review Source

LF

Lorraine F.  
CEO  
Events Services  
Used the software for: 2+ years

### "AMAZING software "

January 10, 2017

4.0

I have been using act for a little of 9 years and find this software easy to use. The online option could use some improvement and email marketing could use more templates. The overall program is easily adaptable to any business. I use Act for two totally different businesses and is very effective for both business. I do find it pricey but you get what you pay for.

Cons

The online version is very different from the desk top

Review Source

BP

Bob P.  
Tier 3  
  
Used the software for: 2+ years

### "Old Software not on the cutting edge, but user familiar with software accepted status quo"

March 14, 2018

2.0

This software make legacy users happy and productive in conducting business.

Pros

I like the integration, If you have high tech ability setting up API is easy to connect to Mobile platform if not running off the cloud. Great for those meticulous in organization.

Cons

Better solutions available that require less out of the box configuration. It can take 3-5 Phone calls before reaching a Tech that know how to fix an issue or is will to fix an issue. Solutions often include blow away profile and deleted entries and archived data.

Review Source

Response from Act!

March 26, 2018

Hi Bob, Thanks for your feedback! I'm sorry to hear you had trouble getting set up, and had a negative experience with our Tech Support team. I've made sure your concerns about inconsistent support quality are raised to the appropriate level! If you've got any ongoing issues, please feel free to reach out to community@act.com and I'll be happy to see what we can do to help! Thanks again, Jon, Act! Community Team

JB

Joy B.  
Marketing Director  
Education Management  
Used the software for: 6-12 months

### "Great program, not so intuitive"

January 29, 2019

5.0

Pretty good. I just started using Act 7 months ago. I already know my way around pretty well. I haven't gotten to the marketing part yet, and that is the part I most want to learn. How to market my company through act without my emails going to ppls spam folder.

Pros

I love the ease of use. Act is great for tracking clients and keeping a log of events or history and activities. I have found chat support to be of great use and quicker than calling, especially for small things.

Cons

I don't like that it is often not very intuitive. It is a hugely powerful program, and I would like some video tutorials. The book is fine for reference, but I think a video tutorial system augmenting the book would be great.

Review Source

MB

Mary B.  
Business Owner  
Management Consulting  
Used the software for: 2+ years

### "Excellent Support."

February 10, 2019

5.0

Enjoying using the software. Like the videos. Act Tech Support so far has been impressive with following through and genuine support.

Pros

Organized and can work out of one program vs. 5 different programs.

Cons

Still having difficulty with the calendar synchronization with outlook. Although so far Act tech Support has been there to get the calendars to synchronize.

Review Source

BL

Ben L.  
Systems Admin  
Management Consulting  
Used the software for: 2+ years

### "Not Staying Current"

August 6, 2018

3.0

Pros

I loved this product for so long and it still has some legs to it. That being said, it is not keeping up with the modern changes.

Cons

Speed maters and the back end of this application does not appear to be upgraded in a long time. Salesforce is the leader in this product space. I really like ACT! but it is struggling to keep up.

Review Source

FW

Fred W.  
President  
Financial Services  
Used the software for: 2+ years

### "ACT! 18.1 Review"

January 5, 2017

4.0

I am a user for over a decade. The latest version still has issues that need to be fixed. I should not have to use third party programs to communicate with Outlook and GMAIL. If I do not use third party programs, ACT is slow or doesn't work right. Still, no one to call without paying for tech support!

Pros

Do not have to use a cloud system!

Cons

Communication with Outlook and GMAIL. No free tech support.

Review Source

JL

Justine L.  
Director  
  
Used the software for: 1-2 years

### "I used this software as an outside sales person to track leads, sales and timelines and projections."

December 19, 2017

3.0

Pros

It has a good interface on a laptop for quick updates. Easy to share your info with other team members and update it frequently

Cons

The interface on the phone is really bad. It was very hard to get it to load fast. The ease of moving from form to form on the mobile site was not friendly at all

Review Source

WM

Walt M.  
CEO  
Medical Practice  
Used the software for: 2+ years

### "ACT system is flat system and does not integrate with Web."

June 22, 2017

3.0

Price is very good for small business and start ups.

Pros

Easy to use and read. I've had Act for several years but recently converted to Bullhorn because of the features and benefits they provide and they integrate with web base systems.

Cons

Does not interact with Web based systems. Also, the icons and design of the system needs to be updated.

Review Source

JG

Judy G.  
Executive Director  
Philanthropy  
Used the software for: 2+ years

### "Long Term User "

December 12, 2017

1.0

Pros

Search capabilities, Adding Alternate Users in One Place, export function, can't think of anything else:(

Cons

It is not up to date with the current technology - the Swiftpage Marketing is terrible and not user friendly - lack of support - actually very disppointed and have gone to a new cloud based system with a competitor:(

Review Source

MM

MARIOLA M.  
Small Business Owner  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "How Act! Measures"

July 19, 2021

4.0

I really enjoyed the software and features this product has plus it saved us a bundle on overages that we would of wasted with any other product like this.

Pros

The whole package is easy to use and guidance is there if one needs any at any point in time. It's cheap and yet strong software.

Cons

Some of the features that might be needed are not there to use and it might cost more to find the certain features that should be available with this type of item.

Reason for choosing Act!

It was affordable and many great reviews about it everywhere. It was easy to get going and use unlike some of it's competition.

Review Source

AR

Ann R.  
Dir of Sales and Marketing  
Entertainment  
Used the software for: 6-12 months

### "Overall its OK"

April 26, 2019

3.0

I have had an ok experience overall.

Pros

It's relatively easy to use and they have thought through some features very well.

Cons

I don't like that I bought and paid for the software for a year and 3 months later they were discontinuing the emarketing and we were forced to not only use but PAY ADDITIONAL for marketing automation and not only is it expensive, but to get the features that I really want, we could not afford it. There are a lot of bugs.

Review Source

VR

Verified Reviewer  
President/Sales  
Construction  
Used the software for: 2+ years

### "ACT! Great Product"

March 5, 2019

5.0

Pros

Ease of use. Saves me time with when to follow up and great tasks follow-ups

Cons

Lack of free support or less expensive support.

Review Source

LC

Lori C.  
Vice President of Operations  
  
Used the software for: 2+ years

### "We have used ACT! since the very first version. "

June 5, 2018

4.0

It really helps you keep all of your contacts and related documents/items/emails/notes in one place.

Pros

Everything in 1 place. Easy to find what you need to know. I like the way you can revamp the fields to suit what you require.

Cons

Customer support is costly, until you really need it. I highly suggest buying the support for the first 5 years.

Review Source

RS

Roger S.  
Agent  
Insurance  
Used the software for: 2+ years

### "ACT CRM Database "

January 18, 2017

5.0

I depend on ACT to keep in touch with my clients for Annual Reviews and Birthday Cards. I send cards to all family members so it helps to keep my name in front of them. Couldn't be a successful agent without it.

Pros

Ability to stay in contact, especially the reminders it is capable of generating

Cons

Sometimes slow to load. It still doesn't load the necessary SQL files.

Review Source

HB

Harold B.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Great Sales Tool"

January 18, 2017

5.0

Been using ACT for over 30 years tracking my sales contacts and customers. Helps me track when I've talked to people and what we talked about. Also records my emails. Use it monthly to send out newsletters and promotions with the Mailmerge feature. Great tool!

Pros

Allows me to record my complete history of contact with my prospects and customers

Cons

Can't think of a thing

Review Source

Christopher D.  
Owner/Senior Technician  
Information Technology and Services  
Used the software for: 1-2 years

### "Painful support, constant contact about upgrades, better options out there."

April 1, 2019

3.0

At the time it was useful for our customer database for warehouse shipping, however the cost, frustration of customer support (any database error meant you had to sit and waste time with level 1 tech who just asked to restart the server)

Pros

The only real pro for this software was at the time, it was super convenient for combing client and prospect data in an easy to use database.

Cons

Was quickly replaced by other free solutions Constant harassment from rep about upgrading each year to the newest version Client with an older version was rendered inoperable due to a license of ACT expiring. Customer support is slow to escalate issues.

Review Source

PP

Patrick P.  
Sales Engineer  
Construction  
Used the software for: 2+ years

### "Like having a secretary"

May 15, 2018

5.0

Archives and organizes my sales opportunities.

Pros

Highly flexible in archiving and then managing and archive of many contacts right down to all the detail I need to make the contact information actionable.

Cons

Much more complicated than I need. I wish I could buy a basic platform and then add only the functionality I need.

Review Source

BH

Bill H.  
System Support Corrdinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Administrator support view point"

January 18, 2017

4.0

We had a few issues with this product but the ACT! support team has resolved them quickly with minimal down time. Their knowlagebase is also a huge help to all the users of ACT!. We are currently running V17 but looking at migrating to their cloud version.

Pros

Ease of use and intuitive interface

Cons

The ACT e marketing could be changed but we maybe a unique circumstance.

Review Source

RA

R. A.  
SVP  
Banking  
Used the software for: 2+ years

### "Clunky and dangerous"

June 29, 2018

2.0

Use at your own risk

Pros

Prior versions have been around since the stone age and the interface is familiar to us oldtimers. It has far more features than the average user will probably need.

Cons

It runs slow and will crash unexpectedly, deleting contact records in the process - I lost over 1000 contacts this way!

Review Source

CC

Clay C.  
Owner  
Computer Networking  
Used the software for: 6-12 months

### "Do not purchase"

August 20, 2019

1.0

None at the moment

Pros

Decent contact management. Can customize.

Cons

Act/Outlook synchronization keeps breaking.

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing Act!

We were using a previous version of Act. We move to the Premium Cloud hoping it was more stable. It is not.

Review Source

cA

chelsea A.  
Dispatcher  
  
Used the software for: 2+ years

### "Very satisfied with Act- have used it for over 20years"

November 7, 2017

5.0

Pros

How organized it is- and how many different ways you can search for someone or something. Lets you know if there is a duplicate. Easy to add new contact and set reminders, and meetings

Cons

All fields do not print, very hard to figure out how to customize to what would work best for you/ the company.

Review Source

SW

Shan W.  
  
Professional Training & Coaching  
Used the software for: 2+ years

### " Why doesn't every business on our use Act!?"

January 5, 2017

5.0

I bought act when I first started my business and have loved it ever cents. It is so user-friendly and manages all of my clients, prospects, colleagues and vendors. Not only that, but it Keeps me on target with upcoming tasks, including calls, meetings, webinars, Skype meetings And miscellaneous tasks. I tell all of my business associates about the marvels of Act!

Pros

See above.

Review Source

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