# Page 21 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 21 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 21 - Reviews of Act!

## Showing most helpful reviews

Showing 501-525 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DO

Dave O.  
Owner  
Computer Networking  
Used the software for: 2+ years

### "Quality Product"

July 25, 2019

4.0

Overall it has been a positive experience using ACT and I plan to continue using it in the future. It has made a big difference in tracking customer interactions.

Pros

There are so many different customizable fields for you to use to track customers and prospects. We use ours for looking up credit history with clients and planning contact with porspective clients.

Cons

We used the multi-user version which means the PC who hosts must remained powered on for others to connect to the database.

Review Source

JR

John R.  
Technical Sales & Service Rep  
Wholesale  
Used the software for: 2+ years

### "Love using Act"

January 18, 2017

5.0

I work from home and Act is like having a secretary in my office to keep track of all my customers for me. Its easy to use has a lot of features although I probably don't use it for everything it can do. I have been using it for over 15 years and wouldn't think of using anything else.

Pros

It does what I need it to do and it's easy to use

Cons

Can't think of any!

Review Source

MV

Matt V.  
Senior Account Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Software that works"

February 2, 2023

5.0

Easy to use, organized and efficient for what I need on a daily basis.

Pros

Easy learning curve on the software made me feel like a pro in a very short time however I am still learning that this software has more and more to offer every time I use it.

Cons

Certain pop up messages can be frustrating however they aren't always frequent.

Review Source

Response from Act!

February 3, 2023

Thank you for taking the time to share that Act! is making your workday a little easier. We love hearing from our customers and appreciate you sharing your feedback - this made our day!

BP

Bob P.  
Retired Energy Efficiency Developer  
Oil & Energy  
Used the software for: 2+ years

### "ACT 2.0 "

January 30, 2019

5.0

I have used ACT for 20 plus years through various versions. It is a great too to keep records and tract addresses and to keep in contact.

Pros

I have just started using the latest version and it has everything it did before so I can transition easily.

Cons

I had have trouble with the database format in the last versions.

Review Source

MM

Michael M.  
Owner sales manage  
Food Production  
Used the software for: 2+ years

### "Quite Satisfied"

January 6, 2017

4.0

We use ACT online and have been using different versions of Act for as long as I can remember. We manage a large database of 7,000 or so and keep notes. There are still many features I am sure we do not utilize but still quite happy.

Pros

Rolidex use.

Cons

Notes in the newest versions on line are more difficult to reveiw than the old versions.

Review Source

LZ

Laurel Z.  
Director of Sales  
Marketing and Advertising  
Used the software for: 2+ years

### "ACT has lost it's leadership in service!"

October 12, 2015

1.5

Pros

I had a support specialist come remotely on my computer to help start the "migration" and email set up so that it syncs with outlook.

Cons

I have used ACT for almost 15 years, and it USED to be a great product. I've bought a new computer and backed up my original data base. It has taken over 1 week to get an initial trail versions email to download. It was supposed to be 24-48 hours - it has now been 6 days, and I am sitting on hold with them (40 initial minutes - now waiting for them to "check" what the status is - a total as of this minute of 53:23 minutes). This is how I make my living in sales. I would like to send them an invoice for loss of business.

Review Source

MM

Mitchell M.  
Realtor  
Real Estate  
Used the software for: 6-12 months

### "Powerful Features"

August 25, 2020

5.0

I have not been using it, so there is no benefit for me.

Pros

I have not used it since I bought it 9 months ago. I just don't have the time to learn how to use it. I bought it because I used to use it over 25 years ago, but I need to take time to re-orient myself. It is not simply plug and play.

Cons

I would have liked better support, someone that would stay with me and be patient with what I don't know; this was not a good beginning experience for me, over nine months ago. Maybe it has improved since, but I could still use that type of support to get me going, without having to pay an additional fee.

Review Source

VR

Verified Reviewer  
President  
Real Estate  
Used the software for: 2+ years

### "ACT"

January 16, 2019

4.0

Pros

Good solid software with lots of functionality

Cons

Older UI needs updating for better usage

Review Source

VI

Vilma I.  
accountant  
Accounting  
Used the software for: 2+ years

### "Easy to understand"

September 6, 2019

5.0

Pros

It is simple to use. A lot of features.

Cons

It is quite expensive for new users though.

Review Source

MP

Mike P.  
Sales Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "It helps me manage my leads and quotes and customer and trips. It make my day easier!"

May 15, 2018

4.0

Pros

I can link all the information to my contact regarding their emails, drawings and quotes and POs. Everything is at my finger tips when I need it.

Cons

It does not have global field change capabilities. I could use it when I want to update a group of contacts with some new label.

Review Source

ED

Elis D.  
Assistant  
International Trade and Development  
Used the software for: Less than 6 months

### "Logiciel de communication "

October 21, 2023

4.0

Pros

Donne une facilité pour les tâches à distance

Cons

Le serveur est très difficile à intégrer

Review Source

Response from Act!

October 27, 2023

We appreciate your feedback Elis, and are sorry to hear you've experienced difficulties. We hope you'll reach out to our Support team so they can assist you as we want you to have a seamless experience. You can reach them at https://www.act.com/resources/contact/ or call 866-873-2006.

BM

Barbara M.  
Owner  
Entertainment  
Used the software for: 2+ years

### "Old ACT! veteran"

January 25, 2017

5.0

I have used ACT! Since version 2.0. I love it still. It is very powerful and functional even though I hardly use the advanced features.

Pros

Very easy to use. Easy to back up and easy to customize.

Cons

It has a tendency to add my contact to repeat appointments. A glitch in the system I find VERY annoying.

Review Source

KS

Kenneth S.  
owner  
Real Estate  
Used the software for: 2+ years

### "On the fence with Act "

October 23, 2018

3.0

Not that happy with it at the moment

Pros

i like in act for my use , i have made it to fit my needs .

Cons

will not stayed synced with outlook / Hard to understand some of them with very heavy accents ,have called tech line many times they fix it . works for a time and then stops ,

Review Source

TH

Tim H.  
President  
Insurance  
Used the software for: 2+ years

### "Old Version 6.0"

February 10, 2017

5.0

We stayed on 6.0 because it was rock solid and offered everything we needed for 15 years. Now we are upgrading to the Cloud Version. So far they have been the most responsive on call backs and info regarding our questions about a new system.

Pros

6.0- Never fails. No bugs

Cons

Doesn't integrate with Outlook or have cloud access.

Review Source

TC

Thomas C.  
Board Member  
  
Used the software for: 2+ years

### "Act Contact Manager software"

August 10, 2017

3.0

No way to change passwords on different lists.

Pros

Helps to manage some 6,000 contacts easily and by categories as well as mailing letters, memos and other functions.

Cons

No customer service especially to help with creating new passwords for internal lists! Need a help function too.

Review Source

KC

Kaleb C.  
Network Server Administrator  
Wholesale  
Used the software for: 2+ years

### "Great Traditional CRM"

March 19, 2019

4.0

Pros

If you are looking for a non-cloud CRM, then give ACT! a try. It works well and integrates with common applications, such as Word and mobile applications. Good knowledge base. Upgrades are relatively pain-free considering it is a non-cloud software.

Cons

Not the most problem-free software. It tends to have many errors, however those errors are easily searchable in the KB. May be worth the $$$ to buy support for at least a year or two if you are new to AcT!

Review Source

JZ

Jason Z.  
Applications Admin  
  
Used the software for: 2+ years

### "Great tool for a small business to have a CRM"

April 10, 2018

4.0

Pros

The ability to custom make fields and columns made this very customizable for all the users we had and what we needed to track our customers

Cons

I did notice a huge performance drop when we added more than 8 users but that could have been the machine running it

Review Source

TB

Tony B.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Unpleasant, misrepresented, unstable and bulky"

May 5, 2017

2.0

Don't purchase. Unstable, bulky and slow. Far better systems out there

Pros

If you want a product that doesn't do what it promises, despite guarantees. Is slow and falls over, doesn't work with addons which are generally ridiculously expensive, then buy this software

Cons

This software may be OK for a company that does not have to do quotes. The addons are totally useless. When we looked at the software we were guaranteed that it could fulfill all the functions of our previous software. We were the hassled sometimes twice a day to pay for the package, so that we could be trained. Nothing works as promised. Software slow and unreliable. We want to return because does not fulfill any promises. Told sorry, you have already been registered, cannot be returned, despite totally false guarantees. If we are not fully credited for the software, going to the consumer board to lodge a formal complaint, and handing over to our lawyers.

Review Source

ML

Michael L.  
Sales Mgr  
Telecommunications  
Used the software for: 2+ years

### "Keep your customers close"

April 14, 2017

4.0

Pros

Easy to learn, user definable fields, memo and to-do, follow up, calendar linkage, background color change (easy on eyes)

Cons

Font size (input and labels), help section sometimes does not answer subject mater question, needs auto sales history graphing

Review Source

KW

Kelsey W.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Overall recommend "

January 4, 2020

3.0

Great customer follow up

Pros

The software truly did what we needed it to do. We could really customize our tasks to fit our complex program that we were selling and follow up properly with clients.

Cons

It took me awhile to get used to this software and I am pretty tech savvy. Once I got the hang of it, it was very easy. It seemed dated compared to other software I’ve used.

Review Source

THH

Teresa Herbic H.  
Author/ Writer  
Telecommunications  
Used the software for: 2+ years

### "Act is an Excellent Relationship Management Software"

January 29, 2019

5.0

Great product!

Pros

Act is simple to use and cost efficient. I love how easy it is to manage customer sales activity via this system. Account history and progress can be tracked at all phases. There's a good place for notes about sales and marketing efforts, too.

Cons

I really don't have any cons to mention. I like the product. It's easy to use and effective for sales and marketing divisional contact management.

Review Source

FS

Farah S.  
Senior Consultant  
  
Used the software for: 2+ years

### "Act is a good software and easy to use however, it is probably better for sales and marketing companies"

August 9, 2017

1.0

Overall good system

Pros

The system does mailings, adding companies and groups together so that you can create different departments

Cons

We are a recruitment company and had problems merging all the cycles together such as interviews tagged with companies etc..

Review Source

SL

Sandra L.  
Office Manager  
Legal Services  
Used the software for: 2+ years

### "Terrible software for Windows 10"

July 6, 2016

2.5

Pros

It stores your info so it's easily accessed. You can look up clients by company, name, city, etc. You can form different groups of people so you can find who you need in a snap. I used to like it quite a bit as it always started up easily and was easy to use. Now it's a huge ugly deal.

Cons

I've had trouble with this product since installing Windows 10. I've talked to a number of different techs, who all promise they have fixed my issue, but when i try it out the next day, the issue still is there! I don't know what they are or are not doing, but now my "free" tech support is done and I can't contact them. I feel ripped off.

Review Source

WB

Wilbert B.  
Executive Secretary  
Sports  
Used the software for: 2+ years

### "8 Years Using ACT!"

January 30, 2019

4.0

I

Pros

The software is easy to use. The software helps in organization of all my contacts for the association I work for. Being able to email clients from the software, good interface with outlook .

Cons

There is nothing that i do not like about Act!.

Review Source

KR

Kristi R.  
President  
Publishing  
Used the software for: 2+ years

### "Have been using ACT since the 2.0 version was out, still my favorite CRM"

January 25, 2017

5.0

In my 30+ years in Marketing and Sales, I have used Zoho, Sales Force et.....and I always go back to my ACT. It helps me stay organized, informed and meet my deadlines. The tech team is the best with my ACT Premium 18.2 version support, always have solved my problems in a short amount of time. Thank You

Review Source

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