# Page 22 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 22 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

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Last updated March 19th, 2026

# Page 22 - Reviews of Act!

## Showing most helpful reviews

Showing 526-550 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Theresa B.  
Property Manager  
  
Used the software for: 2+ years

### "I have used Act for 7 years and never had an issue with it"

June 28, 2018

5.0

Pros

That you can created fields to gather important information on prospects, customers, and vendors. Very easy to use

Cons

You can not duplicate information without making a small change even though sometimes customers may have multiple units.

Review Source

BS

Brenda S.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Act CRM and production manager"

December 5, 2018

5.0

Pros

Great product to manage contact activities. Created invoicing intergrated with word adobe and quickbooks

Cons

It could be a little more user friendly. I did a lot of YouTubing and reading to learn how to get the program to work for us

Review Source

MP

Megan P.  
Marketing  
Banking  
Used the software for: 2+ years

### "Used to be good"

December 1, 2020

3.0

It was okay for what it was but now there are more robust options available.

Pros

We used Act! for years before getting Salesforce. Unfortunately, it was just so outdated and we needed something more current.

Cons

The nice thing about act was that it was easy to make reports and easy to update the data. Aside from that, there wasn’t much we could do. It was too outdated compared to more current crm systems.

Review Source

JM

Jeff M.  
Vice President  
Marketing and Advertising  
Used the software for: 2+ years

### "Have been using ACT for 20 years+"

November 9, 2016

4.0

I have been using ACT for mt database for many years, through a couple of jobs. Great database for reporting, history and notes to clients off the database.

Pros

Ease of use and it's history is great. I like the creating e-mails and letters off the software =.

Cons

NONE

Review Source

MV

Mantas V.  
Accountant  
Accounting  
Used the software for: 1-2 years

### "Desktop Act user"

February 11, 2021

4.0

Moved from desktop version to online, very happy with them having same interface as desktop version

Pros

Very user friendly, everything is on one window and even new user can understand mostly everything, recommend

Cons

Quite expensive if you use desktop version as it is assigned price per user, therefore can be very expensive for larger entities compared to other products

Review Source

DH

David H.  
  
Computer Software  
Used the software for: 2+ years

### "Sad replica of great product"

February 19, 2015

1.5

Pros

When it was Sage that produced it, the software and support were excellent.

Cons

Since being taken over by Swiftpage, it has lost its credibility and support of small businesses due to its inability to integrate with existing Sage accounting software. The old version gave you the facility of salespeople being able to instantly link to a client's financial status. In the new version, it requires programming with an add-on module (not cheap) to integrate with the higher version of Sage Line50 accounting software but offers no integration with the small business favorite software of Sage Instant Accounts.

Review Source

dS

deb S.  
president  
Management Consulting  
Used the software for: 2+ years

### "Act Premium version 19"

October 13, 2017

5.0

Pros

best value for the money, easy to use and to customize, email marketing built right in which helps track responses

Cons

it takes a bit of work to get the email marketing templates set up the way you want them the first time.

Review Source

KH

Kathy H.  
Regional Sales Manager  
Veterinary  
Used the software for: 2+ years

### "ACT is great"

January 18, 2017

4.0

Very easy and useful. I can set up my own fields and layouts, export easily for reports or maps. Highly recommend.

Pros

Ease of use

Cons

Losing call notes when I have to reinstall.....and Windows 10 does not support SQL, so have to make sure its running

Review Source

GT

Gary T.  
Retired Campus System Administrator  
Computer Networking  
Used the software for: 2+ years

### "Year of Act! service!"

January 6, 2017

5.0

I started with Act! Version 6. The year 2000. I was a computer administrator for a college. And load it to our supervisor PC and had to give instructions on. I have used it ever since also. Had to up grade three years ago to the current Version. More to install now. Doing ok.

Review Source

EC

Emily C.  
Transaction Manager  
Commercial Real Estate  
Used the software for: 1-2 years

### "Easy to use for everday business"

May 17, 2019

4.0

Pros

Easy to use and customize look, able to have multiple using at once online.

Cons

Crashes more than anticipated, haven't been able to solve this even with optimal web browsing settings.

Review Source

DG

Debbie G.  
Account Manager  
Medical Devices  
Used the software for: 2+ years

### "Business Development Manager"

August 24, 2018

4.0

Overall experience has been good. The application meets my current needs at the time

Pros

My favorite feature is the contact lists. It captures all the details concerning my customers

Cons

The report building is limited to specific parameters.

Review Source

DO

Donald O.  
owner  
Accounting  
Used the software for: 2+ years

### "Don's Impressions 01/05/2017 of ACT!"

January 5, 2017

5.0

Much better than Outlook. Little tough with mail merge. Have used it for many years and don't see any replacement in the future.

Pros

Client info, addresses, phone #, to do's, especially notes where I park all my passwords by the company.

Cons

Mail merge

Review Source

EC

Eric C.  
Account Executive  
Banking  
Used the software for: 1-2 years

### "Act Premium is one of the best contact management programs out there"

June 1, 2018

4.0

N/A

Pros

Used this for roughly a year and there is a ton you can do with it. There are several marketing templates that can be used and modified that I really liked.

Cons

It’s very overwhelming when you first get into it. Because there are so any features it was difficult to get started and really do what I wanted to do. I kept getting side tracked by all the other features.

Review Source

RK

Robert K.  
  
  
Used the software for:

### ""

January 14, 2013

2.5

I am another ACT! user from its earliest days. I have done a great deal of research in the last few years on problems with the program since it was purchased by Sage. Way too much to share here, but believe me when I say there is a tremendous amount of angst out there from Sage ACT users. The program itself is still a good one, but if you experience a problem, you are unlikely to have it resolved. Technical support under Sage is universally despised. I have never, and I mean never, communicated with a Sage ACT technical support person who knew the product and who could provide help. The ACT Consultant community is there in the Sage ACT forums to offer help, but they rarely can resolve technical issues. They won't come out and say it, but they know Sage ACT support is terrible and the product itself has become more and more of a problem under the Sage ownership. The consultants put the best spin on ACT! they can, which is expected. Summary: ACT! is still basically a good product, but don't expect technical support at all and for goodness sake don't pay for upgrades, which are also universally seen as a waste of money, as improvements are invisible. Sage is destroying the product and should sell it to a company that really wants to keep it a dynamic product. Sage has recently labeled ACT! as a "non-core" product in its software lineup. Good luck.

Review Source

BE

Brittany E.  
Director of Operations  
Construction  
Used the software for: 2+ years

### "Took a long time to get set up but when completed, system worked wonderfully across 4 departments. "

August 10, 2017

5.0

I used the program for over 2 years. After 3 months of use you should be pretty fluent with all the features for your department.

Pros

Full customization, works well across company departments, can keep dated log of all actions and customer transactions, each note or transaction references the person who made the note or completed the transaction so you can contact them with further questions.

Cons

It was difficult in the beginning to just make a quick note. You had to go a round-about way in the action section. It took the ACT representative months to get the features adjusted to the multiple departments we had.

Review Source

EB

Eddie B.  
real estate broker  
Real Estate  
Used the software for: 2+ years

### "I have been using ACT! since June 1999. Just keeps getting better and better."

November 16, 2017

5.0

it's not that I don't like some of the features, it's just that they aren't applicable to my business so I don't use them

Pros

contact management, email, all in one place. The calendar function makes it's very easy to plan my day.

Cons

.

Review Source

JE

Jana E.  
co manager  
Consumer Services  
Used the software for: 2+ years

### "nice program"

January 18, 2017

4.0

ACT is constantly updated and is an easy program to use. It providers me with the features I need and make my schools easy to track

Pros

updates, ease of use

Cons

can run into issues with some parts of program but tech support resolves

Review Source

LE

Lori E.  
Sales Manager  
Telecommunications  
Used the software for: 2+ years

### "Easy to use - Keeps you organized"

October 26, 2018

5.0

Benefits - keeping organized - touching every prospect on a regular basis

Pros

It is easy to use after a short training session and keeps your contacts organized.

Cons

There are no complaints I have about this program

Review Source

VR

Verified Reviewer  
Senior Account Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great Business Growth Tool"

December 27, 2018

4.0

Overall act! has been a useful tool for generating and keeping on top of business growth. The tool itself might feel a bit dated but still delivers on everything that it needs to.

Pros

Perfectly versatile for small businesses looking to keep track of their growth

Cons

Some of the interfaces feel dated and cumbersome

Review Source

MH

Michael H.  
President  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Act totally stinks"

August 29, 2018

1.0

Pros

I like the features of the overall database structure, mail merges, opportunities, etc.

Cons

It is riddled with bugs, sync service is constantly problematic, customer service is the pits!!!!

Review Source

SB

Scott B.  
Investment advisor  
Management Consulting  
Used the software for: 1-2 years

### "ACT! is a constant problem"

January 2, 2018

1.0

DO NOT BUY THIS PRODUCT. IT WILL ADD TO YOUR WORKLOAD NOT REDUCE IT.

Pros

There are some functions that are useful but like any software you only end up using a small percentage of the capabilities.

Cons

It simply doesn't work will with MS Outlook and customer support is HORRIBLE. I'm writing this review as I wait for support. I've now been waiting 31 minutes.

Review Source

KL

Karen L.  
Assistant  
Airlines/Aviation  
Used the software for: 2+ years

### "Best way to keep contacts straight"

January 6, 2017

5.0

I love using ACT. The program is user friendly and the support staff are wonderful. I like how it can be synchronization with another computer which makes a work place connect easier

Pros

It is so easy to use

Cons

I have not found any

Review Source

JC

Johanna C.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Act is very easy to use!"

March 21, 2018

5.0

Definitely worth the money.

Pros

Very easy to use. Very easy to connect to outlook and gmail. I like all the features you get with Act! with one low price. Very easy to customize. If you dont want all the bells and whistles you dont have to use them. I like the fact I can have multiple databases for one low price.

Cons

Act can be slow at times but if you have enough RAM it seems to work just fine. There really isnt much I do not like about the product. I have been using it for twenty years.

Review Source

HR

Hali R.  
Controller  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "We've been with Act! for 10+ years"

October 26, 2017

4.0

Pros

We have been using Act! Premium as our CRM system for over 10 years. It is easy to use and has allowed us to develop a system of note taking and customer support that has seen our company through significant growth. The "Group" feature is such a great tool. We use this to segment our database for sales and marketing projects. Exporting to Excel for mailing lists is so effective.

Cons

Customer support can be somewhat lacking at times. We have also been struggling with Outlook email integration after switching to Microsoft 365.

Review Source

ZK

Zachary K.  
applications Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "good product"

December 5, 2016

4.0

I have used this product for CRM for some time. It does not have all the features one may want, but it is a good value, and can be customized by user according to what features you use

Pros

good value

Cons

lacking in some features

Review Source

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