# Page 23 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

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Last updated March 19th, 2026

# Page 23 - Reviews of Act!

## Showing most helpful reviews

Showing 551-575 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NW

Najee W.  
Director of Marketing  
Management Consulting  
Used the software for: Less than 6 months

### "Oh, how the mighty has fallen!!"

August 25, 2015

1.0

Pros

Nothing! Salesman consistently misrepresented features and functionality. So many problems, it's hard to enumerate. Their E-Marketing module sounds great, but it DOES NOT WORK because Act! does not support SSL. They send emails via a port that nearly ALL ISP's block! They told me I could get around this by using Outlook, which I did not have. So, I purchased Outlook 2013, only to find that it did not import opportunities/prospect into Act! They then told me "Oh, you should have purchased Outlook 2007. That would have worked". Are you kidding me???

Cons

Act! has a form generator for you to embed a "Contact Us" form into your website, which I did. This way, is someone goes to your website and fills out your form, you can go to Act! and click "Get Leads" and all of those inquiries will come in as "Contacts". I did this and tested it. It seemed to work, so I launched a 2 month Email campaign from my database of 16,000 previous customers. After my campaign, I was shocked that I had absolutely 0 inquiries. I went back to the form on my website to re-test the form and found that it DID NOT FUNCTION! They could fill it out, but could not "submit"! I'm FURIOUS!! How much money have I lost??

Review Source

SK

S K.  
Admin  
Media Production  
Used the software for: 2+ years

### "Not always intuitive but gets the job done"

January 6, 2017

4.0

There are many things I like about ACT - what it does, it does well. I'd like more space in the design view since computer screens are bigger now but overall it is a stable product.

Pros

Flexibility

Cons

Design view too small

Review Source

PW

Paul W.  
President  
Management Consulting  
Used the software for: 6-12 months

### "Good software but really has limitations"

April 16, 2018

4.0

Pros

The software for what it is made for works well. If you just need to track people's contact information and your interaction with them, you will be very pleased. We used it for a while and were pleased.

Cons

It was great software to start with but as we grew the shortcomings of Act became more apparent. The ability to search and advanced scheduling are really limited. After several months, we made the move to industry specific software that better fits our business model.

Review Source

LW

Larry W.  
Financial Advisor  
  
Used the software for: 2+ years

### "LONG TIME ACT USER"

January 5, 2017

5.0

ACT! is the first electronic database that I ever used. Before ACT! I used a plastic recipe box to keep track of future follow-ups and notes. I feel sure that I have used ACT! for over 20 years. I have over 4,500 contacts in ACT!. I use it to keep track of notes of conversations with clients, track future follow-ups, write letters, send e-mails and keep my appointment calendar. I know that ACT! has a lot more uses then I take advantage of. I see the tabs. The service department is very helpful when I reach them. Many times there are long wait periods even though I pay an annual fee for their premier service. I continue to recommend ACT! to others.

Pros

Connectivity to other programs like office

Review Source

cL

chris L.  
IT Administrator  
Construction  
Used the software for: 2+ years

### "ACT! easily keeps up with customer info and integrates with almost every software i utilize."

August 29, 2018

5.0

Great support teams

Pros

Integration with QouteWerks, outlook and the ability to be offsite to utilize.

Cons

i would like the ability to customize the different views to fit my needs

Review Source

RM

Robert M.  
Owner/Pres  
  
Used the software for: 1-2 years

### "Using act - It's a great product for contact management"

May 18, 2018

5.0

Pros

Ease and speed of lookups in all categories. Contacts in groups,. Customization. Email blasts ease in sending letters, quotes etc

Cons

Slight problems with Windows 10. When there is an update, new version, the old version has to be deleted and new copy installed. The older versions used to automatically delete it

Review Source

BS

Bert S.  
Owner  
Insurance  
Used the software for: 1-2 years

### "Act Hosted is the way to go !"

January 5, 2017

5.0

I have been very pleased with my decision to choose Act Hosted for my client management system. I was a little overwhelmed initially with the set up but customer service went above and beyond to walk me through step-by-step. Actually, they designed a CMS system based on my exact specifications. I would say customer service is the strong point of Act. Second to known !

Pros

Simple and easy to use

Cons

Nothing

Review Source

MK

MICHAEL K.  
Sales Mgr.  
Paper & Forest Products  
Used the software for: 2+ years

### "ACT-can be vauable"

January 18, 2017

4.0

I use ACT to keep track of my followup calls. Unfortunately a lot of the info on the account list is wrong or outdated.

Pros

Can keep track of clients

Cons

too much info is incorrect or outdated

Review Source

EA

Eddie A.  
Owner  
Music  
Used the software for: Less than 6 months

### "Using Act on a Mac"

August 25, 2019

5.0

It's the only program that I have found to be usable in my piano tuning and repair business, that has all the features I need

Pros

Dependability, clarity, cost, security for my information

Cons

Opening the program takes several minutes because I have to access the cloud. I wish you had a program for Mac users that can simply be installed on the computer, like I had with the former program on my PC.

Reason for choosing Act!

They were not easy to fit to my particular needs. Most had some elaborate system to keep track of inventory and direct sales, and I use Act primarily for a service-based business with individual, not corporation clients

Review Source

HG

Harry G.  
Operations manager  
Information Technology and Services  
Used the software for: 2+ years

### "Act review"

January 18, 2017

4.0

We use Act every day and it is a very useful system to record our contacts and activity of each. We are very pleased with the functionality of the system.

Pros

easy to use

Cons

none in particular

Review Source

sB

sharon B.  
Owner  
Veterinary  
Used the software for: 1-2 years

### "Good product more then I need"

August 11, 2019

5.0

good for what I need

Pros

That is is easy to you once you have it set up the way you want. There is way more to this product then I use for my business, if I had someone to sit down with me and teach me more of the ins and outs I would use of the program then I do now.

Cons

If you aren't paying for a customer support and need help it always outsources the calls to someone I can hardly understand. Yes it you pay for this you stay in the US..I don't like that at all.

Review Source

dT

dave T.  
manager  
Banking  
Used the software for: 1-2 years

### "Very cumbersome"

April 26, 2018

4.0

I want to stay with ACT but can not make up my mind!

Pros

It has a ton of features, the support team seems like it works, the fact it is tried and true is reason enough to like it!

Cons

It is cumbersome for a new user, the amount of time it takes me to learn something new is too long, It requires to pay extra to upgrade.

Review Source

DM

Debra M.  
HR  
Staffing and Recruiting  
Used the software for: 2+ years

### "Gets the Job Done"

October 23, 2018

3.0

Pros

I like the mail merge feature the best. It's nice to have the calendar and contacts all in one place.

Cons

Not especially user friendly or aesthetic.

Review Source

Emeka O.  
International Students Panelist(Global Programs/ISSO)  
Higher Education  
Used the software for: Less than 6 months

### "Act!is a great database program."

October 11, 2018

5.0

Pros

Act is intuitive really easy to use. It does a great job of integrating all the processes of your business at a great price.

Cons

It might be difficult to sync with email applications but that is not really a pressing issue.

Review Source

IE

Isaac E.  
President  
Retail  
Used the software for: 1-2 years

### "Not Great."

September 28, 2016

1.5

Pros

Being able to schedule a meeting from the contact list instead of going to my calendar to set it up. It has something called "activity series," which maps out what you need to do after seeing a client.

Cons

There are so many things wrong with the software. Constant crashing or glitching. Sometimes when you try to create a new contact, you need to wait about 5 seconds for it to set up properly. Otherwise whatever information you enter overwrites the previous contact you were viewing. The UI is garbage. I cannot tell you how many times this software has froze or crashed on me while trying to get work done. And for the price I've paid, not worth it. Plus, it looks ugly.

Review Source

RR

Ruan R.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "Most affordable and flexable BPM out there"

January 9, 2017

5.0

I honestly thing Flowcentric is one of the best software out there. The flexibility and ease of use make it absolutely a must have within a corporate business.

Pros

Flexibility

Cons

...

Review Source

MP

Marti P.  
  
  
Used the software for:

### "Nothing Compares to ACT!"

January 21, 2017

5.0

When we got the first PC over 20 years ago, we looked for contact software for my husband's business. The products we found were ACT! and GoldMine. At the time ACT! seemed more robust. I set up my husband's data base and created custom forms for his business. The software did everything he needed. We are both retired now and the business database contains only a few people. I finally got the personal address books (plural!) consolidated in ACT! some years ago and also use it to maintain Christmas card lists and to print envelopes. I keep notes on directions to peoples homes, children, grandchildren, etc. etc. It seems a bit expensive for my purposes, but I haven't found any "address book" software that can do what I'm accustomed to having in ACT! Since I don't need the latest and greatest features, I don't update the software every time there is a new version. I do appreciate being to pay a single charge for the software as opposed to a monthly fee. Since you took over ACT!, my only contact has been to upgrade my software. I did pay for installation support this time. I don't remember the man's name at the moment, but he was great - especially since there was a problem with the install which he was able to correct. Keep up the good work.

Review Source

VR

Verified Reviewer  
IR Rep  
Mining & Metals  
Used the software for: 2+ years

### "Act! Still serching for that Ideal CRM software"

May 10, 2019

3.0

Act! promises to solve all your CRM problems and fulfill all needs. Don't all of these purveyors? I wish I tailor functionality to my needs easier. I don't like paying for customer service.

Pros

Act! has a huge capacity - we had about 20,000 entries. Also, it was very quick loading when we used the cloud version.

Cons

Inflexible, becomes unlinked with other programs too easily

Review Source

TM

Terry M.  
Director of sales  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Non geek user"

October 12, 2017

4.0

This is still the CRM that everybody else is compared to.

Pros

Very robust platform. Best follow calendar and opportunity evaluation. Easy to chronically events and create follow up timing.

Cons

So much capability. Takes me a long time to customize. Product selection is layer I missed for a year.

Review Source

MM

Michael M.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "ACT since Switftpage purchased it"

August 18, 2016

2.0

Pros

I like the product because I used it for many years and I had customized it for my business. My last software version was 2009

Cons

1). The technical service department. It takes hours to get a hold of someone. When I do 50% of the time I can't understand them because their English is so bad. I continually have had problems getting the software to open because it says my Microsoft SQL server is not running and this requires me to call their service department to open my database. This can take 4 hours or more.

Review Source

LC

Laurean C.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The new ACT! broke my heart"

February 16, 2016

1.0

Pros

I've been using ACT! since it came out in the 90's. I loved what Sage brought to it. Now that I have my own marketing agency, I've been struggling with the implementation for five clients. The best feature is the offline remote capabilities for clients who don't yet trust the cloud. I can still access/control their data and run their campaigns, export data and get fantastic reports! (Opportunity & Contact Reports are first rate!)

Cons

\* The new "India" customer service is absolutely terrible! When I need Act! support, I literally block off 2 hours at a time so I can get something done. I'm a pretty tech savvy gal, I pity those who aren't and need help. \* Customizations are a joke.... In the old ACT! we could customize all our screens, now it's very very limited. \* The new Act!emarketing is terrible! Since Swiftpage conversion, our delivery has dropped significantly, our opens have plummeted. Reports are painful to use or find what you are looking for.

Review Source

GC

Gregg C.  
President  
Construction  
Used the software for: 2+ years

### "Antiquated CRM"

February 16, 2020

2.0

Desktop version is bloated and needs a new design. The email marketing option is terrible. Act continually forces updated that break our syncing.

Pros

We no longer use this software because it’s so outdated.

Cons

Act is so behind the times. The web based version is extremely limited.

Reason for choosing Act!

I stuck with Act since the early 90’s and finally had to switch.

Review Source

JR

Jose R.  
President  
Management Consulting  
Used the software for: Less than 6 months

### "a great CRM that integrates easy with Microsoft Office suite"

June 21, 2018

4.0

not my first option when it comes to CRMs, it may fall short when the business requires integration of Lead campaigns with traditional sales blitz and also optimize/automate internal sales process and flow.

Pros

Integration with MS Office, flexibility and scalability based on the size of the business and need of the organization, desktop version in addition to the web-based version (thus allowing flexibility for the organization), API availability.

Cons

price is in the premium range, mostly driven for sales and contact management but falls short when it comes to process automation and customer service options. Support can be an issue.

Review Source

CB

Carol B.  
Regional Sales Manager, SW  
Packaging and Containers  
Used the software for: 2+ years

### "ACT"

January 29, 2019

5.0

Love it!

Pros

I have used it for over 20 years, am lost without it.

Cons

It makes you buy a new license if update on laptop occurs

Review Source

DB

Douglas B.  
President  
Retail  
Used the software for: 2+ years

### "The best lead tracking program."

January 18, 2017

5.0

ACT has helped us grow our business and follow up with our customers. Their customer service is awesome!

Pros

Easy to use.

Cons

Hard to customize.

Review Source

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