# Page 24 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 24 - Reviews of Act!

## Showing most helpful reviews

Showing 576-600 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JK

Jessica K.  
Vice President  
  
Used the software for: 2+ years

### "Act! Premium Version 18.1"

July 19, 2016

4.5

Pros

I love that fact that I can organize my contacts and appointments so easily. And in doing so, when I need to reschedule appointments because clients aren't ready - I can tell how many days out we were from the initial contact, automatically, in the reschedule window.

Cons

Because we offer two types of events, we need to categorize our contacts into two databases. I would love if I could open both databases at the same time - to cut down on time transferring between, while answering phone calls.

Review Source

SW

Steve W.  
Sales  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Act for emailing"

January 20, 2017

5.0

I have used Act since 1998. Without it, I would be lost. I am an outside sales person and I depend on this for my sales efforts

Pros

easy to use

Review Source

SH

Sean H.  
SVP of Sales  
Legal Services  
Used the software for: 2+ years

### "Could not be slower!!!"

May 2, 2018

1.0

We do not use ACT as a sales CRM we use it for contact manager. We have have hundreds of thousands of records but the software could not be slower...! Recommend getting something else as we're trying to find something else!

Pros

If you have a small business and will not need to hold very many records ACT may work for you. Easy and simple to use.

Cons

How much time do you have... We hold hundreds of thousands of records and ACT can not take the load. It takes 5 minutes to look up one person! Hours to upload new data!!! Terrible for what we do!

Review Source

GS

George S.  
Founder  
Wholesale  
Used the software for: 2+ years

### "George 's ACT"

January 5, 2017

5.0

Being a noncomputer person and not very organized act has helped with organizing leads and my daily work

Pros

Ease of use

Cons

Nothing

Review Source

GO

Gerhard O.  
CEO  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "lots of technical issues - customer support non existing...."

October 13, 2015

1.0

Pros

It is somewhat easy to use the basic features and get familiar with it.

Cons

First, you will find out the hard way that Act is not compatible to office 64 bit. So non of the syncs with outlook 64 bit work. The promises that it will be up and running for 64 bit in a month has not come true. I am waiting for this since June 2015. No reliable updates on this issue were provided through several inquiries. The upgraded software is also no longer supporting my scanner, so it is now a big hassle to import business cards into the system. The online client is extremely slow. You need to off-line client as well to be able to work efficiently. If you need support, the customer service department is completely unresponsive. If you are lucky to hear back from them (you may be better off playing the lottery!), be prepared to tell them what internal steps they need to take to resolve your technical issues. Oh yes, technical issues - lots of them. It took forever to get them resolved. With one issue resolved, another issue arises. After 5 month of trying to use the search feature on my mobile applications (iphone/ipad) I am giving up...

Review Source

RF

R F.  
Exec Asst  
Insurance  
Used the software for: 2+ years

### "Act! Program"

January 5, 2017

5.0

Easy to use program, very self-explanatory. We also love their customer service department. They are always easy to reach.

Review Source

CC

Chris C.  
Chief Operating Officer  
Investment Management  
Used the software for: 2+ years

### "Easy to use"

August 30, 2018

4.0

Pros

Easy to use, good features for marketing purpose

Cons

The homepage/dashboard could be improved.

Review Source

EW

Erica W.  
Business Development Associate  
  
Used the software for: 6-12 months

### "I use Act within our sales team to document current customers. We also put in notes for all communic"

January 9, 2018

3.0

Pros

It is very easy to use and very basic. I like that you can right click and search by whatever field you are in.

Cons

It looks very old looking. I also wish that you had the option to make the fonts bigger, as it seems very small.

Review Source

Response from Act!

January 15, 2018

Hi Erica, Thanks for your feedback! Were you aware that it is possible to change the font size for almost every area of the program?You can customise this, and many other features from the Tools > Preferences menu.

JD

Jeff D.  
President  
Automotive  
Used the software for: 2+ years

### "President "

January 6, 2017

5.0

We use Act for not only CRM but sales order and packing slip as well as invoice generation. Awesome.

Review Source

mC

michael C.  
President  
Banking  
Used the software for: 2+ years

### "ACT doesn't ACT the way it is suposed to ACT"

September 22, 2015

1.5

Pros

I have tried to go online with act two separate times in my 20 history with the company. I am now done with it all together and happy to be done. If the problems we just related to slowness that would be somewhat acceptable but the entire process from start to finish just doesn't work. The frame work is just to old and the platform is riddled with holes....

Cons

No functionality. You can't move around in the cloud. The product has seen it's day.

Review Source

VR

Verified Reviewer  
Administrative Assistant  
Financial Services  
Used the software for: Less than 6 months

### "Easy to use, not easy to get tech support"

November 8, 2018

4.0

Pros

Very user friendly for contact management and data entry

Cons

Very hard to get tech support. We literally couldn't buy extra help when we needed it.

Review Source

JM

Josh M.  
VP Sales  
Marketing and Advertising  
Used the software for: 2+ years

### "Strong tool"

April 6, 2017

4.0

Our sales team relied on ACT to keep our sales outreach focused and goal driven.

Review Source

BC

Brian C.  
CEO  
Alternative Medicine  
Used the software for: 2+ years

### "ACT has been a major asset of our business"

March 8, 2019

5.0

Ready to operate and use. Sorry had rep. been very helpful

Pros

It's a great database for organizing our different lists for our mailings

Cons

Originally we had difficulties getting it set up on our network but support got us through that

Review Source

NH

Nikki H.  
Marketing Manager  
  
Used the software for: 2+ years

### "ACT! Contact Management"

November 10, 2016

2.0

ACT is a disappointing experience. Instead of making it easy to manage a contact database, the software works against you. Its inflexible and requires constant oversight to keep up to date. There are also many quirks that come along with importing new contacts and great care must be taken when doing an import so as to not screw up the data. Overall user experience is poor.

Pros

Many fields can be customized.

Cons

Customization is complicated and requires hiring an expert in most cases. Not user friendly. Search function is barely useful.

Review Source

CA

Corrie A.  
Marketing & IT  
Computer Software  
Used the software for: 2+ years

### "We love ACT!"

January 18, 2017

5.0

We use ACT every single day! I like the easy installation, support has been great as well! We haven't tried the remote function yet, but would like to sometime this year.

Pros

Easy to use. Stable unless it gets bogged-down with attachments, but cleaning the database fixed that issue.

Cons

We wish that the database could be a little bit robust. Our contacts have reached over 40,000 now, and it seems that ACT is a program designed for smaller databases.

Review Source

AJ

Audrey J.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "I love ACT, it's simple and easy to use so sales people actually use it."

January 25, 2018

4.0

Pros

The simplicity most CRM's are overkill, this one is not. It allows reminders and makes great notes.

Cons

it does not have a great forecasting tool. That's the only downfall I see right now of this product.

Review Source

JH

Joshua H.  
IT Admin  
Architecture & Planning  
Used the software for: 6-12 months

### "ACT!"

March 21, 2019

2.0

Getting on the phone to fix technical problems looks like about a 30 minute hold time and an annoyed service rep on the other end.

Pros

Readable and adjustable layout, database search.

Cons

I would like to preface this by saying that my experience with Act! Is limited to the web version. Connecting to our sales' database through the web felt like pulling teeth. Some days the software would become stuck loading after logging in. Recently, I've had this problem where every time I click on "Companies," Act! logs me out, forcing me to login again.

Review Source

PB

Paul B.  
Owner  
Construction  
Used the software for: 1-2 years

### "ACT Review"

January 18, 2017

4.0

I have been please with the help I have received from your customer support department. They were very helpful in helping me set up my data bases.

Pros

Ability to develop templates with fields related to my business

Cons

syncing to iphone & ipod

Review Source

RS

Robert S.  
Owner  
Wholesale  
Used the software for: 1-2 years

### "Poor Training "

January 5, 2017

3.0

The videos that come with the package is totally inadequate to teach you how to use it. Customer support is also another disappointing feature.

Pros

Ability to track inventory.

Cons

Lack of training skimpy customer support w/o paying extra.

Review Source

JW

Jenny W.  
  
Retail  
Used the software for:

### "Act! Review"

December 10, 2014

1.5

Pros

The software, when functioning, is intuitive. I purchased Act! Hosted, which should make accessing the software easy, but that's not so. Servers are frequently down and I've had an almost impossible time reaching customer service or technical support.

Cons

I am the Director of Sales and Marketing for a retail business. In the past, I have used wonderful software systems, such as Salesforce and NetSuite, both of which have awesome functionality, customer service, and technical support. Act! has none of these things. Using the software is intuitive, when it is functioning, but it's definitely low-end. There are many needless steps in tracking opportunities. When calling customer service or technical support, be prepared to stay on hold for at least 40 minutes. I have talked to the same three people who give conflicting information after being kept on hold for literally hours.

Review Source

Lauren G.  
Sales and Marketing Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "null"

July 29, 2016

5.0

Review Source

VR

Verified Reviewer  
Business Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Organizer "

August 31, 2018

4.0

Pros

It helps keep my calls organized and contacts in place

Cons

Having to navigate back through to agenda after a call

Review Source

WM

Wallace M.  
President, Compass Benefits, LLC  
Insurance  
Used the software for: 6-12 months

### "Easy to use and great suppoet"

April 20, 2017

4.0

Great value.

Pros

Very intuitive to use. I was able to get right in and start using it from day one. The customer support is very responsive and knowledgeable.

Cons

Would like to customize fields. I sell insurance and things like dependent status and date of birth are very important to run metrics on household size and ages to run quotes.

Review Source

RN

Rose N.  
GM  
  
Used the software for: 2+ years

### "ACT was the first CRM for Pro-sumers and is still relevant"

July 20, 2018

4.0

Pros

ACT was the first client-server product to address SMBs and was originally designed as a replacement for rolodexes... They pivoted (albeit a bit late IMO) to a SaaS model.. Its easy to use and set up and do basic reporting with..

Cons

I don't think it has really kept up with the workflow that is now centered around Gmail. It should have better integration with gmail and better email tracking and integration

Review Source

CG

Chris G.  
President  
Real Estate  
Used the software for: 2+ years

### "Review of act premium"

August 12, 2016

2.5

Pros

good for inputing basic customer contact info. can be viewed on devices other than computer

Cons

I liked the look and ease of the old software better than the uploaded version. software slow to load, sometimes gives me error when logging on. some screens you can't see full view, getting support is usually time consuming some of the features are not easy to figure out, not easy to use on apple products

Review Source

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