# Page 25 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 25 - Reviews of Act!

## Showing most helpful reviews

Showing 601-625 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RP

RAFAEL P.  
manager  
Automotive  
Used the software for: 2+ years

### "Great to keep in contact with clients"

May 17, 2019

5.0

Pros

Very easy to use and allowed the entire company to update records

Cons

It is now a monthly subscription product, I preferred the original versions paying once for the software

Review Source

DP

David P.  
Office Manager  
Computer & Network Security  
Used the software for: 2+ years

### "Act! The Database"

September 30, 2018

5.0

Pros

I've been using Act For I don't know how many years. It easy to use and simple to.

Cons

I've had no problems with this software. It has no draw backs as far as I can tell.

Review Source

MK

Mike K.  
Owner  
Retail  
Used the software for: 2+ years

### "It is just an average product"

July 17, 2017

3.0

I feel for the product that should be at the next level this one is way behind

Pros

Easy customer lookup, and the web feature for location. The ability to add other programs to enhance the product

Cons

Can not set up automatic email for customers based on criteria from the current program. This would be a great product if it was more powerful, seems like it is falling to the wayside.

Review Source

TP

Tony P.  
  
Management Consulting  
Used the software for:

### "Sage was bad enough, but Swiftpage has taken it to a new low"

April 12, 2014

1.0

Pros

My experience with Act! dates back to 1992. Just like everyone else here, the older versions were better and much more reliable. Instead of bashing Act! some more, I'd like to focus on Swiftpage. For them trying to get us all to use their product to help us sell more, they seem to have forgotten the easiest and most lucrative sale is to a current customer. If you have an older version of Act! (more than 2 upgrades old), they treat you worse than a new customer as you are no longer eligible for upgrade pricing. You have to pay full-price just like someone new to the product.

Cons

I still like Act! because of its pricing and basic functionality, but I will never upgrade because of the vendor. They take out some functionality (like integration with Outlook and Office) only to charge you more to get it back in the next version. I'm looking for a new CRM.

Review Source

ER

Elizabeth R.  
Associate Real Estate Broker  
Real Estate  
Used the software for: Less than 6 months

### "It is a powerful CRM program"

October 28, 2019

5.0

For now importing my old contacts, doing mail merge, using the ToDoList. I enjoy this using this program. You can adapt to the job you are doing

Pros

I like doing mail merge, writing the template letter, selecting contacts, printing letters and envelopes.

Cons

I cant think of any cons about the software

Alternatives considered

[TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/)

Reason for choosing Act!

Cost and support

Review Source

KW

Katie W.  
Sales  
Retail  
Used the software for: 1-2 years

### "Act! Review"

December 21, 2018

2.0

We needed a place to collect and sort all client data. Act! will do that. We also wanted any easy way to send targeted newsletters....this function is very limited. The newsletter templates are clumsy and awkward. The system is often 'down'.

Pros

It is a place to keep all client contact data

Cons

TERRIBLE customer support MEDIOCRE functionality of newsletters PAINFULLY slow

Review Source

GG

Greg G.  
sales executive  
Computer Software  
Used the software for: 6-12 months

### "ACT CRM Review "

July 22, 2016

4.0

Pros

This product is a solid CRM for keeping track of your customers and their orders. It is good for a basic or general CRM for the SMB market. If used correctly you will never have a problem of not knowing the last thing a customer ordered, where a customer moved, the rep assigned to the account, the last person in the organization to communicate with the account or the type of infrastructure the customer has. Overall it is a solid product that provides the basic qualities of a good CRM tool.

Cons

ACT sometimes gave issues with integrating with other tools. There were sometimes issues with providing reports of the data within the system. Overall I did not experience too many other issues though

Review Source

BJ

Brian J.  
CEO  
Design  
Used the software for: 2+ years

### "Better CRM's Out There"

April 1, 2019

3.0

I do not like using this CRM as it is old and outdated compared to other CRM's

Pros

I liked that it functioned as a CRM and I was able to keep track of tasks.

Cons

It has a terrible user interface and is not user friendly.

Review Source

TA

Treavor A.  
Sales and Marketing Manager  
  
Used the software for: Less than 6 months

### "Like the product, dislike the upgrade/update processes and third party integrations"

December 21, 2017

4.0

You need to come up with your own ACT! app for iPhones and Android, instead of relying on Handheld Contact (third party app).

Pros

The basic program and options are extensive...including reporting. There is ample customization options for adding custom fields and the interface layout.

Cons

Updates or upgrades require a lot of "work around" effort uninstalling, reinstalling, removing, re-configuring, etc. There are too many steps involved each time something changes from a software update mode.

Review Source

sG

stephen G.  
  
  
Used the software for:

### "Act! Pro Review"

March 14, 2017

1.0

I bought the license in October 2016 for one year. $. Every month they "update" their system which causes 2-3 hours of downtime every single month. Sometimes it takes 3 hours to get the company's tech division in Chennai India. In Chennai, they have a lot of storms and it knocks their power out frequently. Stay away.

Review Source

Response from Act!

March 27, 2017

Hi Stephen, Thanks for your honest feedback. We are striving to improve our procedure for rolling out updates to our Act! Premium Cloud servers to minimise service interruptions in future. We realise downtime is the last thing our customers need. Thank you for your patience on this. While we do have part of our technical support team in India, we also have technical support centres in the UK and the US. The time at which calls come in, and general availability of technicians affect where calls are routed. We have an online ticket form where any issues can be raised, and immediately assigned to the most suitable team. Submitting tickets this way will help you avoid any queues on the phone lines. https://www.act.com/resources/contact Many thanks. GW

SH

Steven H.  
Director of Marketing  
Management Consulting  
Used the software for: 2+ years

### "A fluid feel and a comprehensive customer management tool"

December 21, 2015

3.5

Pros

The vendor has been incredible, a great buying experience and a personal attention to details. The new feel is fluid to use and easy to personalise. It's a giant step forward for what was already a great product. Can't wait to see what else ACT has up its sleeve for the future.

Cons

While a number of the annoying bugs are still apparent many have been fixed in this version.

Review Source

JY

Joe Y.  
Territory Manager  
Automotive  
Used the software for: 2+ years

### "Need ability to share info. with other sales teammates"

January 5, 2017

5.0

Unfortunately, I have stopped using ACT. I work in partnership with distributors and it is easier to share prospect lists/updates with them if I keep the info in an Excel spreadsheet. I cannot do this with ACT. If there is a way to do this, I'd love to hear it because my spreadsheet isn't as dynamic as ACT.

Pros

Multifunctional. Lots of ways to capture detailed info.

Cons

Cannot print out a report that contains status/last call details.

Review Source

VR

Verified Reviewer  
Marketing Coordinator  
Computer Software  
Used the software for: 2+ years

### "Easy!"

March 19, 2019

4.0

Pros

It is very easy to use and very straightforward.

Cons

Nothing! The software does exactly what I need.

Review Source

LH

LeaAnn H.  
Director of Operations  
Management Consulting  
Used the software for: 2+ years

### "Provide my current perception of ACT cloud based software. "

June 3, 2016

1.5

Pros

At this time I can't think of anything best. I am currently looking for another CRM vendor.

Cons

Customer Service. Representatives telling me they will get back to me and they don't. Telling me the system doesn't work because of Operating System doesn't work with their Cloud based service. The sync of my outlook to Act stopped working after the latest upgrade.

Review Source

ES

Elysé S.  
Assistant  
Computer & Network Security  
Used the software for: 1-2 years

### "Logiciel d'amélioration "

October 20, 2023

5.0

Pros

C'est un appli qui vous aide à augmenter vos ventes, à améliorer les communications et à rendre vos clients fiers et fidèle à vous

Cons

Il n'y a rien de compromettant et veiller vivement vous intéresser à act!

Review Source

Response from Act!

October 27, 2023

Thank you, Elyse, for your review. We appreciate it!

VR

Verified Reviewer  
Administrator  
Construction  
Used the software for: 6-12 months

### "Act 365 - customer service cannot cancel account"

March 11, 2019

1.0

not pleased. do not recommend.

Pros

did not use, person who set up account no longer employed. trying to cancel service.

Cons

not able to cancel subscription service. customer service explained it is a completely self service product & they cannot remove our credit card information or cancel the service.

Review Source

Response from Act!

March 15, 2019

Hello, I am so sorry to hear you are having trouble and understand your frustration. If you would, please send your account information to mbowers@swiftpage.com and I will do what I can to ensure your account is cancelled. Thank you.

SS

Sabrina S.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Act is Awesome! "

January 25, 2017

5.0

I have used ACT for over 20 years now in my business. I find it to be very user friendly once customer service explains to me anything I don't know. It integrates well with email and excel programs. A classic contact database system for all!

Pros

easy to understand and figure out

Cons

needs to be kept up to date with other competitive contact database systems on the market?

Review Source

RW

Robert W.  
President  
Insurance  
Used the software for: Less than 6 months

### "RUN AWAY!!!! Buy for the price and you will regret it!"

January 14, 2020

1.0

worst mistake we ever made was paying for this garbage

Pros

nothing is good about this software, run away as fast as you can

Cons

The tech support is horrible and the sales people are misleading (so as to not call them liars)

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing Act!

cheaper, but still not cheap

Review Source

VB

Volker B.  
Business Development  
Marketing and Advertising  
Used the software for: 2+ years

### "Act! is not up to date anymore"

November 19, 2018

3.0

Used Act! In my day-to-day work but it was apparently a stone age product in a dead-end development.

Pros

Once the user has understood the quirks about Act! it is possible to do fast work with it. With the lack of customising the cheap prize tag remains as the biggest virtue.

Cons

It is old-fashioned, thick client based, non-customisable, and it doesn't look to sleek, either.

Review Source

AG

Alan G.  
Director  
  
Used the software for: 2+ years

### "Great Product but Lacking Support!"

March 21, 2018

3.0

Cost of getting support from Act Consultants is very expensive.

Pros

Great management tool! It keeps you on track!

Cons

Act seems to lose "sync" with Microsoft Outlook so your emails do not jump into the customers history file, and when you make a manual history note, it does not record it. Some days the history note will be there from the day before, but often not.

Review Source

Rafat S.  
Corporate Communications Manager  
Legal Services  
Used the software for: Less than 6 months

### "Good first CRM tool for a startup"

March 31, 2020

3.0

I worked on this software for a few months while engaging with a startup. It delivered immensely in that time.

Pros

The simple interface makes up for features and usability which it lacks in design and flash. It could use better interactivity in landing page integrations, but overall the experience is good.

Cons

Customer support is the weak point here. Faults and fixes took a long time. It was a drag sometimes.

Review Source

GF

Greg F.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "Review"

August 28, 2018

5.0

Pros

Very easy to use, no clutter. Software does exactly what I want.

Cons

Upcoming / Previous notes can get annoying

Review Source

RD

Richard D.  
Chief Cook and Bottle Washer  
Insurance  
Used the software for: Less than 6 months

### "I am new to the software and allowing 1 year before I make our final judgment."

May 15, 2018

4.0

First The compay which I purchsed it from does not wast my time with a lot of dumb questionaires. Second the Tec. people I have worked with are really great.

Pros

Ease of use. Fast learning curve. It seeems to work all the time. Reliability. The fact the there are not of Time wasting Questionaires. Reasonable Pricing

Cons

Market promotions that offer upgrades in customer support after we purchase it. It's not the cost and another thing in the promotion it was stated that if we paid an upgrade fee we would get domestic support rather than off-shore. So far the off-shore has been terriffic. What 20 something more that copy. I did not like it.

Review Source

JC

Jim C.  
President  
Management Consulting  
Used the software for: 2+ years

### "Better Business Capital"

September 13, 2016

4.0

Pros

Simple to use and serves my needs well. Customer support has been very decent for the most part.

Cons

It loses data in Notes & History when exporting to another Act database - big hassle. It seems to cause Outlook to lock up at times and it slows Word down from opening quickly due to the Add-Ins which I would rather not have in Word.

Review Source

DH

Doug H.  
  
Management Consulting  
Used the software for:

### "User, Trainer, and Administrator for about 12 years."

January 17, 2015

2.0

Pros

I used to love it but am now forced to switch to another CRM so I can make a living.

Cons

The support is in India. Those guys don't know "beans from bean soup," to put it mildly. No one in the company takes ownership of any problem. They have limited support hours and long wait times. Plus, they lack knowledge when they do finally answer and put you on hold. And the deal breaker is this: the Hosted version 17 imports only a CSV, and it defaults to importing into Contacts, which does not autopopulate the Linked fields into Companies, thus requiring manual data entry. On the several freelance sites, the need for Act! is almost nil, and many companies are migrating away from Act!. It's a shame to see a formerly good product fade away, and I predict it will disappear within five years.

Review Source

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