# Page 26 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 26 - Is Act! the right CRM solution for you? Explore 857 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (857) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 26 - Reviews of Act! ## Showing most helpful reviews Showing 626-650 of 857 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GF Greg F. Director Information Technology and Services Used the software for: 2+ years ### "Review" August 28, 2018 5.0 Pros Very easy to use, no clutter. Software does exactly what I want. Cons Upcoming / Previous notes can get annoying Review Source RD Richard D. Chief Cook and Bottle Washer Insurance Used the software for: Less than 6 months ### "I am new to the software and allowing 1 year before I make our final judgment." May 15, 2018 4.0 First The compay which I purchsed it from does not wast my time with a lot of dumb questionaires. Second the Tec. people I have worked with are really great. Pros Ease of use. Fast learning curve. It seeems to work all the time. Reliability. The fact the there are not of Time wasting Questionaires. Reasonable Pricing Cons Market promotions that offer upgrades in customer support after we purchase it. It's not the cost and another thing in the promotion it was stated that if we paid an upgrade fee we would get domestic support rather than off-shore. So far the off-shore has been terriffic. What 20 something more that copy. I did not like it. Review Source JC Jim C. President Management Consulting Used the software for: 2+ years ### "Better Business Capital" September 13, 2016 4.0 Pros Simple to use and serves my needs well. Customer support has been very decent for the most part. Cons It loses data in Notes & History when exporting to another Act database - big hassle. It seems to cause Outlook to lock up at times and it slows Word down from opening quickly due to the Add-Ins which I would rather not have in Word. Review Source DH Doug H. Management Consulting Used the software for: ### "User, Trainer, and Administrator for about 12 years." January 17, 2015 2.0 Pros I used to love it but am now forced to switch to another CRM so I can make a living. Cons The support is in India. Those guys don't know "beans from bean soup," to put it mildly. No one in the company takes ownership of any problem. They have limited support hours and long wait times. Plus, they lack knowledge when they do finally answer and put you on hold. And the deal breaker is this: the Hosted version 17 imports only a CSV, and it defaults to importing into Contacts, which does not autopopulate the Linked fields into Companies, thus requiring manual data entry. On the several freelance sites, the need for Act! is almost nil, and many companies are migrating away from Act!. It's a shame to see a formerly good product fade away, and I predict it will disappear within five years. Review Source BM Barry M. Owner Oil & Energy Used the software for: 2+ years ### "I have been trying to use this for about 2 years" June 8, 2015 2.5 Pros Not much. It's a memory hog and a slow product that needs constant support. Cons Unless you buy the Gold Support plan, there's no way can you keep this product going. Run for your life. Salesforce is actually cheaper vs the additional cost of the Support Plan and constant issues. This product has probably run its course. Review Source ML Matthew L. Recruiter Management Consulting Used the software for: 6-12 months ### "Simple Software / Not Effective for today's Recruiting Strategy" June 7, 2017 3.0 Pros Easy to Use Search Feature Notes Feature Ability to store attachments Can sync data base with other users Cons Data entry is time consuming Syncing feature fails to work often Server will sometime deactivate and stop working Review Source MA Mike A. Owner Used the software for: 2+ years ### "great contact management software with a design manager feature" September 26, 2017 4.0 Pros Can design ACT to do whatever you want with regards to contacts including generating automatic reports and emails along with executable files. Cons Not much. It can be a little hard to find all of the features, but they are in there somewhere. Just takes some time. Review Source DR Daniel R. Used the software for: ### "" April 30, 2013 2.0 The support at Sage ACT! has been lacking and frustratingly unhelpful. For the last 15 hours I have been working to sync my Outlook to ACT to transfer email contacts. Should be a simple straight forward process. After following the directions through ACT, I was surprised that the errors I had encountered were not addressed in the walk through. When I reached out to receive support, both through web-chat and phone, I was advised to check multiple web sites to see if my questions could be answered. There was no professionalism and minimal knowledge about the product. I had a basic question that was straightforward. Instead of simply answering the question or directing me to someone who could, I was brushed aside. For a CRM company, it appears like they should upgrade their internal support teams before providing advice to others. I will avoid this system in the future and ensure that people know of ACT!'s failure to act with a helpful and professional manner. Review Source JG Jean G. Used the software for: ### "" September 12, 2013 1.5 Wow! - Reading over all these reviews from small Companies like mine, and other mid size companies, they seem to all come down to that same conclusions as I. I have been working with Act since day 1 the program was on sale, and the best Version was Act 2000 - which I'm still working with. There needs to be a large window for your client notes, what on earth where they thinking when creating small little windows for your our personal/client notes? I need quick access to my client notes when they call me, to review quickly what we talked about and so on. Support is lacking. I was told "you can always look around the Web for free templates for Version 16". I still work with 2000, and have a 2011 pro version sitting on my desk accumulating dust, and I have till the end of the month to upgrade this version or pay full price. As a small business, I don't have the over head to pay for someone to fix up a template for us at $150 hour. Very disappointed in your product. Review Source PB Pierre B. Clinical Hypnotherapist Management Consulting Used the software for: 6-12 months ### "Worth the buy" July 14, 2017 5.0 Pros Functionality. Once you know how to work it, it is great. Love the ability to send appointments by email. Cons Instructions of use. Long to figure out. I had to buy a book to figure out the different ways rbat I can use it. Review Source NB Nayeli B. Office Manager Construction Used the software for: 6-12 months ### "I've always had great customer service from the reps. Very friendly and resourceful individuals" January 18, 2017 5.0 I love using ACT! The functionality is pretty good. I love that you can pull all types of reports and enter in depth information. Great for marketing Pros The ability to pull detailed reports and also the activity series Cons I like everything about the software Review Source RR Richard R. Entrepeneur Insurance Used the software for: 2+ years ### "Act! Intensive CRM, Expensive" April 4, 2019 4.0 Overly thorough. Pros Effectively kept all information secure. Cons Very expensive, upgrades at an additional cost. Review Source Phil R. Used the software for: ### "ACT - easy to use" January 11, 2017 5.0 We've been using ACT for the past 7-8 years and we love it. I dont think we will ever change systems. From the old school software to the new cloud based stuff, it fits what we need, rarely breaks and the pricing is still great. Review Source JN Joel N. Used the software for: ### "" June 26, 2013 1.5 I have been using it since '08, and my business is now trapped in ACT, because at would require thousands of hours of labor to transfer our data to another program. When I bought the program, I was told that our data could be exported to Excel and then to another program if I ever wanted to switch. Now I am told that only the basic info would export, none of the details. Act has many glitches. For example, when I sync a laptop computer with our server, some times it works, sometimes it doesen't. If it doesen't, the sync server needs to be reset in our server. ACT support says that's a glitch that they can do nothing about. Another thing is that if I increase the text size on my computer to make it more readable, the text won't fit into the fields in ACT. I would think that the fields in ACT would be adjustible in size to fit any standard text, but no. ACT support is impossiby difficult to access and comprehend. Don't make the same mistake I did, avoid ACT! Review Source RB Robyn B. CEO Medical Practice Used the software for: 2+ years ### "Buyet Beware!" February 2, 2016 1.5 Pros Thia use to be a great product but I have had NOTHING BUT PROBLEMS for the past 3 years. I am changing servicea as soon as possible Cons The customer service, long hold time, technical support is outsourced to India and they 1) are hard to understand. 2) dont listen 3) do NOT know the product Review Source DW Dennis W. Used the software for: ### "" September 2, 2013 2.0 We have been using ACT in our service business since the mid 1990's, and I have to agree with others here. It gets more complicated and has more inconsistencies than it ever did. All of these take time away from making money. I thought the mobile app with the cloud storage would be helpful. It works sometimes, other times it just keeps loading, making it useless. I don't remember having so many issues with the earlier versions. Since installing 2013, I've been on the phone with support more this past year than all the previous years combined. We were constantly getting locked out of the database. I wish I could go back to one of the earlier versions that worked without issues. We didn't need all the complicated add-ons they did. Just a simple data base program with client history. I don't care for being forced into updating either. Maybe they need to come out with multi-level programs so you have a choice as to how complicated a program you want to purchase. Review Source BR Brett R. Marketing and Advertising Used the software for: Less than 6 months ### "Started using ACT! again for personal use" March 15, 2018 5.0 Pros I used an old version of ACT! a while ago, it was very basic but did the job, new CRM's have came out since, but I think ACT! is still a great revised piece of software with enough settings for most users. Cons Although it has been around for years, it is still missing some of the cloud components, but the company has done a good job to keep it updated and relevant. Review Source CS Carrie S. division manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "makes a simple task take double the time" April 22, 2016 2.0 Pros I used to like the product and all that you could do with it but the latest updates have caused nothing but trouble making easy tasks take double the time to complete Cons The updates that do not make any sense. something that works gets changed during an update and then causes problems Review Source FG Fernando G. Owner Consumer Services Used the software for: 1-2 years ### "Decent crm" February 11, 2020 4.0 Pros Very easy to use very functional helps automate and streamline your customer cycle and process Cons I don’t think there is much that I don’t like except that the customization and report writing is cumbersome Review Source JH Jonathan H. Office Manager Pharmaceuticals Used the software for: 6-12 months ### "New to ACT!" January 5, 2017 5.0 It has been easy to use and format my databases the way I need them to look. I am loving it so far. Pros Ease of use, functionality. Cons It needs to be easier to put this software on a server. It is a little confusing on how to do it. Review Source tS tom S. chief Financial Services Used the software for: 2+ years ### "this is a review of act" January 5, 2017 5.0 This is a review for the Act Software. I have used it for quite some time. I needed to upgrade to a newer version 3 years ago. I do not use it as much as others, but several times a week it is used. Pros it starts all the time. Cons it is a bit confusing to move it to a new computer. Review Source JR John R. Principal Fund-Raising Used the software for: 2+ years ### "ACT! review" August 29, 2018 4.0 I use the product for individual and institutional fundraising. The ability for my clients to access the database (i.e .,having it 'cloud based) is a nice advantage. Pros Ease of use. (U have been an ACT! user for several years) Cons Change of interface. I liked the old interface better. Review Source eP emilie P. Vice President Medical Practice Used the software for: 2+ years ### "Latest ACT upgrade is AWFUL the spacing in opportunities is terrible" June 2, 2016 1.0 Pros Don't like the product or the vendor. No notes came out telling you what changed and nothing in their help lookup tells you how to make your vie w- especially in opportunities - more functional. Cons No information on what was changing and their help function is not helpful. Review Source BO Bernard O. IT Associate E-Learning Used the software for: I used a free trial ### "Act! Review" April 27, 2023 4.0 Pros It's fresh and innovative approach to email automation is brilliant. Cons Some of it's features especially the content management is shakey at best. Review Source Response from Act! April 28, 2023 Thank you, Bernard, for your feedback about Act!'s email automation. We are always thrilled to hear how our customers are using Act! Marketing Automation! And, we hope you'll reach out to our Support team at support@act.com so they can address any issues you might be experiencing around content management. JR Jeff R. Used the software for: ### "" July 9, 2013 2.0 We bought into ACT for the cheap price, and their marketing is great! Wow, if only it worked like they say! Well, since the 2006 version we have been fighting this piece of code. Thousands of hours wasted because the product is simply unstable. It has interesting quirks, like randomly locking us out of our own database. And this takes a call to customer support, where hours and dollars later, the support person unlocks our database (on our local machines via remote) and allows us to use the software again. As a previous software developer, I cannot even imaging developing and marketing a software “feature” like this. And this is one example of hundreds. Bugs, issues, work-arounds - we've spent an enormous amount of time just trying to make the software work, and not hang up. Attention to customer service and support is lacking. Not just once, not simply for a single year, but consistently over the past eight years. Good luck. Review Source Similar Products Featured