# Page 3 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Act! the right CRM solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (909) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 3 - Reviews of Act! ## Showing most helpful reviews Showing 51-75 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PR PAUL R. President Wholesale Used the software for: 2+ years ### "Act is an Amazing PIM" April 28, 2026 5.0 I am on my 30th year using ACT. ACT has been very important to the success of the business I started with Act in 1995. Pros Act is easily customizable. It holds efficiently all the customer information necessary. Offers quick look ups. Cons Act does not work well with the new version of MS Outlook. The ACT phone app still needs work, though it is a major improvement from previous versions. Review Source Response from Act! April 30, 2026 Starting a business with Act! in 1995 and still going strong is an incredible testament to what a great partnership looks like. We appreciate your feedback on the MS Outlook compatibility and the mobile app, and we're actively releasing marked improvements to improve both. Thank you for growing your business with us, Paul! rH rachel H. Business Owner and Sales Professional Design Used the software for: 2+ years ### "Save time and make money using ACT!" April 23, 2026 5.0 I am using it daily and it makes me more productive - i know who to call, when to call, what i want to talk about etc Pros This is a great tool for keeping my contacts organized, tracking my projects and helping me with marketing. I have used ACT! for years then took a year long hiatus and have come back to the product as nothing else measures up! Thanks you ACT! Cons it takes time filling everything in especially the opportunities but once in its effective at keeping track Review Source Response from Act! April 27, 2026 Rachel, welcome back! We love that after a year away, nothing else measured up. :) "Save time and make money" is exactly the goal, and we're thrilled Act! is meeting your business's needs. Thank you for the enthusiasm and for giving us another shot. VR Verified Reviewer Regional Sales Manager Aviation & Aerospace Used the software for: 1-2 years ### "ACT! crm review" March 10, 2026 3.0 Not the best but it wasn't the worst. I wouldn't recommend as we have switched CRM's recently and happy with the switch. Pros Not a bad CRM system, reliable and was being used by my company for over a decade. Stored lots of data. Cons Slow operating and outdated, needs to be updated to join the 21st century. Very clunky at times and would freeze up. Review Source Response from Act! March 12, 2026 We appreciate your feedback and are sorry to hear that you experienced issues. It sounds like you were using an older version of Act!. While we understand that you've moved to another system, please reach out if you want to give Act! Advantage, our cloud solution, a try. We wish you the very best in your future endeavors! RM Ronald M. Broker Real Estate Used the software for: 2+ years ### "ACT Review 1" February 10, 2026 5.0 WOW! I go back 20 plus years - all the way back to ACT 6.0 Desktop. I have used many other CRM but always come back to ACT. It is such a great CRM - especially for databases that you want to tag for different industry sectors, mailing lists. etc. Pros The User Interface is clean and to the point. Nice formatting and easy to understand the tabs. A super big plus. Cons It seems to log me out on a regular basis. I would like it to stay open longer if possible. It would also be great to get more tutorials. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Too many bells and whistles for what I need a CRM to do. TOO $$$$$ Review Source Response from Act! February 13, 2026 It's exciting to know that we've been partners for over 20 years! We love hearing from you, Ron! Thank you so much for your review. NA Nita A. Secretary Construction Used the software for: 2+ years ### "Excellence!... for our Mediocre World " April 23, 2026 5.0 I have had a great overall experience with ACT! I have been a client for over 20 years now and have seen a lot of evolution within the programming. I wouldn't want to use any other program. Pros I like the automatic saving feature best. Being able to work in real time and share with others in the office is a big plus. ALSO LOVE that when I do have an issue, I can call in and get a real English speaking person. Cons Not being able to text without an additional cost. Sometimes the system will freeze up and we need to close out and try again. Review Source Response from Act! April 27, 2026 Nita, 20-plus years and still going strong, that's incredible! We love that real-time collaboration and automatic saving are making your day run smoothly. Your review means a lot us, thank you for your loyalty and this wonderful review! RH Robb H. Partner Management Consulting Used the software for: 1-2 years ### "Customer Support" January 13, 2026 5.0 Overall, my experience with ACT! has been very positive. It has been a dependable tool throughout my professional career, and I continue to view it as a strong CRM solution for businesses that value organization, data integrity, and relationship management. With excellent support and ongoing improvements, ACT! remains a platform I confidently recommend. Pros Security ACT! provides a reliable and secure platform for managing customer and business data. Over many years of use, I have consistently felt confident that sensitive contact information, notes, and communications are well protected and appropriately managed within the system. Cons ike many powerful systems, ACT! can feel complex at first, especially for new users. However, with proper guidance and support, this learning curve becomes manageable and ultimately worthwhile. Review Source Response from Act! January 15, 2026 Thank you, Robb, for your review. It means a lot to us! BC Brian C. Director Research Used the software for: 2+ years ### "Top-notch Tech and Sales Support" March 24, 2026 4.0 Our company has used ACT for decades, and we are transitioning to cloud and marketing services to ACT. Pros Tech support is top notch. Email marketing services has multiple options for campaigns, with templates, drag and drop, and WYSIWYG editor available. It is also easy to add new fields. Cons By tying our database to online forms, we increase the risk of bad info overwriting good data. We have to adjust our fields and online forms so that we are not overwriting necessary info. Alternatives considered [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Reason for choosing Act! ACT has better support and more targeted applications for what we need. Review Source Response from Act! March 27, 2026 Decades with Act! - That kind of long-term trust is extraordinary! We're thrilled you're continuing that journey as you transition to the cloud and our marketing services. And we're glad to hear our Tech Support team has been delivering for you, and that the email marketing tools, from campaign templates to the drag-and-drop and WYSIWYG editors, are meeting your needs. It's also great to know that after considering Salesforce Marketing Cloud, you found Act! to be the better fit for your support needs and targeted use case. Thank you for being a longtime Act! customer and for this review. It means a lot to us. SB Shonna B. Office administrator Construction Used the software for: 2+ years ### "Great support and easy to use" February 5, 2026 5.0 I have used ACT for over 10+ years and the upgrade is a huge difference from the old 16 version. More modern and very similar to the old. Pros Customer support is very friendly and knowledgeable. The calendar features on ACT help me remember to follow up with customers. Very easy to use and navigate. Cons Sometime glitches when going back and forth between the calendar feature. It gives an error prompt and to shut the application down. Review Source Response from Act! February 9, 2026 Thank you for taking the time to leave this review, Shonna. We really appreciate your feedback and value our partnership for the past 10 years! JH John H. Owner Construction Used the software for: 2+ years ### "Decades long user" November 6, 2025 5.0 As I stated above, I began using Act when it was on a 3.5" floppy. I have no major gripes. Well, other than increasing cost of subscription. Pros I have been using Act for over 20 years. It has changed in its exterior offerings but the core has stayed the same. I am in construction equipment sales. I may only speak or need contact with my clients within the first year. BUT by my using History and Notes diligently, I look like I have a memory. I use the peripheral feature occasionally but not exclusively. I love the linkage of sent/received emails into History. Makes my life easier. Cons I really do not have any major gripes. I just do not worry on the bloat as long as it does not impact my core usage. I do not like the trend for cloud based software. I want my systems on my tower or laptop. I quite often go places where there is no cell nor internet service. Cloud is useless at that point. Review Source Response from Act! November 10, 2025 It's great to hear that Act! has been with you for over 20 years - helping you grow and manage your construction equipment sales business. Thank you, John, for your review! KA Kevin A. Sales Financial Services Used the software for: 2+ years ### "Act, a partner in marketing." April 28, 2026 5.0 Great, go to over the years. Have used Act to keep up with vendors and customers, and the history is invaluable. Pros Been has been using Act for 20+ years; easy to use and dependable. The e-marketing is simple. Good reporting Cons Lack of a strong online product. The syncing is slow. The desktop version is a very old format and data can be old. Review Source Response from Act! April 29, 2026 "A partner in marketing," we'll take that! Twenty-plus years of dependable use means the world to us, and we're glad the history tracking and e-marketing have been so valuable. We hear your feedback on the syncing speed and are making continuous improvements for our customers in that area. If the problem persists, please contact our support team so we can see if there are any other issues at play. Thank you for growing with us all these years! DK David K. Territory manager Food Production Used the software for: 1-2 years ### "A reliable platform for sales." March 13, 2026 5.0 I have been using it for years and find it an indispensable tool for sales. I have used other sales CRMs such as SAP and PRONTO and find ACT far superior. Pros ACT is very easy to learn and use. It is a reliable and stable platform. It is the first program that I open everyday. Cons My understanding it is not meant for storing videos and photos. If I am not correct, please enlighten me. Review Source Response from Act! March 20, 2026 Thank you for the thoughtful review and for making Act! part of your daily workflow, we don’t take that lightly. It’s great to hear that you find the platform easy to use, reliable, and a strong fit for your sales process, especially compared to other systems you’ve used. On your question about storing videos and photos: you’re right that Act! isn’t designed to function as a primary media storage system. However, you can absolutely attach and link to files (including images and videos) within contacts and records, or store them externally and link back for easy access. We appreciate your continued support and feedback, as it helps us keep improving. JS Jack S. Owner Marketing and Advertising Used the software for: 2+ years ### "Upgrading to the Cloud" December 1, 2025 5.0 Good support and Technical Service department has been supportive, professional, and timely. Great experience so far. Pros Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing information about contacts to build and maintain relationships, streamline business operations, and improve customer service. Cons Cloud software is a bit different from pass versions - having to relearn some steps. Familiarity by using should eventually eliminate this. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Act! Referral from another associate in the same type of business. Review Source Response from Act! December 2, 2025 We're thrilled to hear, Jack, that your transition to the cloud has been a great experience as Act! continues to help you streamline your business operations and build and maintain contacts. gJ gregg J. Owner E-Learning Used the software for: 2+ years ### "Long time user of ACT - over 20 years" April 28, 2026 5.0 Been very good, I highly recommend ACT as a database. Not sure how I would keep up with all the sales calls I make without ACT Pros I have been using ACT since version 1.0 It's easy to use, very intuitive. It would be very hard to run my business without it. Cons The cost. In the olden days I would purchase a new version of ACT and use it for several years. Now, we are required to purchase ACT every year even though I don't use any of the new features. Review Source Response from Act! April 29, 2026 Gregg, version 1.0 to today, that is a remarkable journey and we're so honored you've been with us the whole way! Your loyalty means a great deal to us. Thank you for the strong recommendation! JF Jennifer F. Owner Wholesale Used the software for: 2+ years ### "Act 2026 review" April 28, 2026 3.0 I have used Act since 2000 and it was a better program prior to them requiring a yearly fee of $600. It should still be an option if you want to upgrade every year and not have to pay $600. Pros The ability to keep all my data in one place. Being able to email and schedule activities to stay in touch with clients Cons The issues with time it takes screen to change when completing activities. 20 to 30 seconds when you do 100 plus activities per day is a waste of time when I could be making sales calls. Review Source Response from Act! April 29, 2026 Thank you for your longtime loyalty and feedback. JR Jim R. Regional VP Sales, NA Machinery Used the software for: 2+ years ### "ACT! A Good tool for Sales Professionals" April 28, 2026 4.0 I've been using Act! well over 15 years. It's been a great tool. I especially like the email merge feature. Pros Good tool to keep track of your clients and activities. I use it for quotes, orders and marketing activities. Cons Occasionally freezing, requiring a restart. Sometimes the features don't work properly requiring a restart. Review Source Response from Act! April 30, 2026 Jim, 15-plus years and a 9 out of 10; thank you! We're glad Act! has been such a reliable part of managing your clients, quotes, orders, and marketing across a large sales territory. We're sorry to hear about the occasional freezing and feature hiccups. That's not the experience we want for you, and we'd encourage you to reach out to our support team so we can dig into it. Thanks for sticking with us! JB Joanne B. executive assistant Insurance Used the software for: 2+ years ### "Tech Support Excellent" December 23, 2025 5.0 \[sensitive content hidden\] the tech support person was extremely helpful, professional and went over and above to resolve my issues. Pros Ease of use - Customer service Support - \[sensitive content hidden\] went over and above to assist me. Extremely smart, helpful, professional, patient. Her work should be acknowledged and recognized. Cons nothing. I like the program Review Source Response from Act! January 5, 2026 Thanks for your review, Joanne. Our Customer Success team works hard to ensure our customers have a positive and productive experience any time issues occur and we really appreciate you letting us know about your experience. Means a lot to us! RM Ray M. chairman of devopment Civic & Social Organization Used the software for: 6-12 months ### "Best Application" April 30, 2026 5.0 Love this App. Very easy to use once you have understand how to proceed. It is sensibly organized and fairly intuitive. Pros Best contact manager I have ever used. Mostly intuitive and very easy to add data. It is almost fun too enter all contact info. Cons Some sub menus are hard to navigate; especially the notes and the history tabs. Once you understand how to negotiate the tabs it is okay. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Reason for choosing Act! I have used the application many years ago. It has been greatly improved over time. I wanted to try it again. Review Source Response from Act! May 5, 2026 Ray, welcome back! "Almost fun to enter contact info" might be our favorite thing we've read all week. We're glad the improvements over the years have made a difference, and your note on the Notes and History tab navigation is helpful feedback we'll pass along. So glad to have you with us again! RP Rachel P. Business Assistant Hospital & Health Care Used the software for: 2+ years ### "Good Marketing Tool" April 21, 2026 5.0 This is a detailed program that has proven to be useful to our company. I have been able to eliminate other programs and wasteful spending. Pros The amount of customization and details you can add to an email makes our emails unique. Not one detail and customization gets overlooked. Cons At times, it can be complicated and takes a lot of training to learn. Customer Service can be hard to understand at times. Review Source Response from Act! April 24, 2026 Thank you, Rachel, for this thoughtful review! We love hearing that Act! has helped streamline your operations and even replace other tools. Your feedback on the learning curve and support experience is valuable, and we're always working to improve both. Glad to have you with us! TJ Thomas J. Manager Retail Used the software for: 2+ years ### "Satisfied customer." April 23, 2026 4.0 Great software for my business, long-time customer. Response to customer support has improved through the years. Pros The ability to design your own database based on your needs. The ability to sort fields. Capable of addressing all of my business needs. Cons Customer Support, not the ability to respond quickly, the quality to correct their mistakes. The write feature could be better designed. Review Source Response from Act! April 27, 2026 Thank you for being a long-time customer and for the kind words! We're glad to hear our support responsiveness has improved over the years as that's something we've really worked hard on. Your feedback on the Write feature is noted and appreciated. Thanks for growing with us! FH Flynn H. Administrator Hospital & Health Care Used the software for: 2+ years ### "No decent or easy profit Pipeline reports from Opportunities." April 25, 2025 3.0 It works for tracking Opportunities, contacts and history. Pros Price & ease of use. We've been using for 13+ years. Still a dog. A good dog, but still a dog. Cons Clunky, dated software and no good method to show actual PROFIT pipeline. Alternatives considered [Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Reason for choosing Act! Cost and features provided by ACT were good enough at the time. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Needed more robust platform to tie multiple users to multiple projects/ opportunities. Review Source Response from Act! April 28, 2025 Thank you, Flynn, for your feedback. We are happy to hear that Act! is helping you track your opportunities and contacts, but are sorry to hear that you are finding some features lacking. We devote many resources to Customer Success because we know it’s critical to our combined success and we hope you’ll give our Support team another try at https://www.act.com/resources/contact/ or call 866-873-2006 to see if they can assist. In addition, we are excited about many UI and UX updates that are in the works and will be going live on an ongoing basis as we continually strive to improve our customers' user experience! RT Ron T. Owner Real Estate Used the software for: 2+ years ### "ACT!, an undervalued and unknown, yet long estatablished CRM" November 26, 2025 5.0 I have been a very long time user, and ACT!s customer support has always been top notch. There is rarely a problem, but when is, they are there for me. Pros Customer support is great. ACT! is the most versatile and deep CRM out there. It is so powerful so much more cost effective than it's big competitor. I need to use my CRM even when I do not have acces to internet, and ACT is the only company I know of that offers a fully functional hybrid. Cons that they fail to get the word out how great a program it is - most people I talk to have never heard of ACT. Review Source Response from Act! December 5, 2025 Thank you for letting us know, Ron, that Act! is helping you manage your business wherever you're working, and that our Support team has resolved any issues that may arise. We're thrilled to hear it! GC Geary C. Managing Partner Defense & Space Used the software for: 2+ years ### "Best CRM APP On the Market " April 24, 2026 5.0 Positive!! Ease of using the app. It syncs to my Android with ease. I have remote access when traveling on business. Pros Ease of using the app. It syncs to my Android with ease. I have remote access when traveling on business. Cons You cannot copy and paste individual contacts into emails and it's nor possible to download a zip of your Act files Review Source Response from Act! April 27, 2026 Geary, thank you for the high praise and for sharing such specific feedback! We're thrilled that our Android sync and remote access are making life easier on the road. Thanks for using Act!! sM scott M. Managing Director Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Good System with extras" December 23, 2025 4.0 Overall a good system. Great improvement over the old version. I wish I was able to customize the KPI's. Pros ACT includes project management and newsletter tools to integrate our data in one place. Customer support is excellent Cons The cloud version is glitchy. It not always accessible and sometimes locks us out for no reason so needs a customer service call. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Act! We were already using and older version of ACT Review Source Response from Act! January 5, 2026 Thank you for your feedback, Scott. It's great to hear that you're leveraging Act!'s many features. Your accessibility issue and KPI customization request have been forwarded to our team for review. We appreciate you taking the time to leave this review! VR Verified Reviewer Marketing Manager Marketing and Advertising Used the software for: 2+ years ### "ACT is good product for small business needing CRM for remarketing" August 21, 2025 4.0 I like the product using it for 6 years. Recently switched to cloud version and it's been good so far, but hoping to get more out of it than we have been in recent years. Pros Ease of use, basic functions easy to onboard with the sales team. Best way for me to track lead funnel. Cons Hard to set up, still not fully functioning like it should. Hoping to have things resolved with support soon. Alternatives considered [Velocity](https://www.capterra.com/p/224917/Velocity/) Reason for choosing Act! Onboarding was not successful, the data would not transfer Review Source Response from Act! August 22, 2025 Thank you for your review. We hope you'll continue working with our Support Team to ensure your setup is completed to your satisfaction. Happy to hear Act! is helping you track and manage your leads! VR Verified Reviewer inside sales Management Consulting Used the software for: 2+ years ### "great CRM for small business" July 18, 2025 5.0 very positive - always respond quickly. I was super impressed at the latest roll out and that they changed it back to easier use. Pros There are continual updates and they are very receptive to concerns. Immediately responding to changes that didn't work. Cons Sometimes the features are confusing - lots to figure out and learn. Sometimes more than we need in our business. Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reason for choosing Act! A couple of us had previous experience with ACT Review Source Response from Act! July 21, 2025 Thank you for your review! We appreciate it. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.