# Page 4 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175860/Act/reviews

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Act!

3.9 (853)

[View alternatives](https://www.capterra.com/p/175860/Act/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 4 - Reviews of Act!

## Showing most helpful reviews

Showing 76-100 of 853 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Scott B.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "ACT - Excellent Customer Support"

November 4, 2024

5.0

always a great experience using ACT and always excellent support

Pros

always outstanding customer support. ALWAYS

Cons

nothing. Everything is awesome and nothing I like "least" about ACT

Review Source

Response from Act!

November 15, 2024

You made our day, Scott! Thanks for sharing your great experiences with Act!. We know we only succeed when our customers do so we work hard to provide top-notch support. :)

SAM

Scott Andrew M.  
Principal Agent, Member.  
Insurance  
Used the software for: 2+ years

### "ACT is AWESOME! "

October 7, 2024

5.0

I my overall experience with ACT has been very good over the last 30+ years.

Pros

I have been using ACT since early 1990's and is still my "Go To" for contact management.

Cons

I wish the iPhone app would interact with the native app and not have to use a 3rd party interface.

Review Source

Response from Act!

October 18, 2024

Thank you, Scott, for your review! We are thrilled to hear you're a long-time Act! user and that Act! is helping you manage your contacts. And, if you're using Act! Premium Cloud, we've recently launched a new fully integrated mobile app called Act! Premium Cloud Mobile. We hope you'll try it out!

DF

Dom F.  
owner  
Insurance  
Used the software for: 1-2 years

### "ACT works for me"

November 18, 2024

5.0

WONDERFUL Best data base I've experienced

Pros

As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues

Cons

The updates are a PIA luckily the staff compensates for my lack of computer savvy

Review Source

Response from Act!

November 26, 2024

We appreciate you, Dom, and the time you took to leave this review. We are happy to hear that Act! (and our Support team) are making your life easier.

DW

Debbie W.  
Legal Nurse Consultant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Act! customer since 2006"

August 19, 2024

4.0

I'm very satisfied with the system. It's so easy to add notes of each encounter with a client and/or vendor into the system.

Pros

It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database.

Cons

Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze.

Alternatives considered

[Keap](https://www.capterra.com/p/76390/Infusionsoft/)

Reason for choosing Act!

I'm familiar with this program; Keap was out of my budget.

Review Source

Response from Act!

August 30, 2024

We're happy to hear that Act! is helping you manage your client and vendor information, Debbie, and that you're enjoying the value of our full-featured software. Thank you so much for taking the time to leave us this review!

KH

Keith H.  
President  
Real Estate  
Used the software for: 1-2 years

### "I have used Act! for 20 years and still love it"

October 12, 2024

5.0

I have used Act! for 20 years and it has always been what I needed and easy to use! I could not have gotten this far without it.

Pros

It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use.

Cons

The switch to the Cloud was a pain in the ass for me at first but I love it now.

Review Source

Response from Act!

October 18, 2024

It's always wonderful hearing from our long-time customers, Keith and we thank you for taking the time to let us know that you love Act! Premium Cloud and it's helping you grow your real estate business. Awesome!

PR

Paul R.  
President  
Food Production  
Used the software for: 1-2 years

### "Act is Better than Other PIMs"

August 13, 2024

5.0

With Act, I always believed I was a step ahead of my competition.

Pros

I have been using ACT since 1995. It has been a central part of my business. Act allows one to keep the essential data on contacts and has easy many methods for looking up customers or information that might be elusive when one has several thousand contacts..

Cons

Over the years updates were often sketchy. Today those issues have been solved.

Alternatives considered

[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Reason for choosing Act!

Outlook does not come near having the functionality that Act has.

Review Source

Response from Act!

August 16, 2024

Paul, we really appreciate you as a long-time customer and are excited to hear that Act! is still meeting your business's needs after 28 years! Thank you for letting us know.

SB

Steven B.  
Managing Director  
Financial Services  
Used the software for: 1-2 years

### "ACT is a great product"

August 27, 2024

5.0

Over the last 30+ years of using ACT I have been totally satisfied, and I have found nothing better.

Pros

I have been using ACT for over 30 years, it is easy to use, comprehensive, works great either on my PC or with the Cloud. ACT's customer support is the best I have ever used.

Cons

Actually, nothing!

Review Source

Response from Act!

September 13, 2024

We are happy to hear that Act! continues to help you and your business, Steven. After 30+ years! Woo-hoo! And thanks for the feedback about our Support team. We take supporting our customers' success seriously and strive to provide an exemplary experience. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

JG

John G.  
Business owner  
Legal Services  
Used the software for: 2+ years

### "ACT! and my business"

September 4, 2024

5.0

It's the bedrock of my business. has been for over 20 years. Very reliable. Good customer support.

Pros

One stop location for all necessary client details and records

Cons

I don't use it to it's full capability. My problem, not theprogram

Review Source

Response from Act!

September 13, 2024

Thank you, John, for your review! What an honor it is for us to be such a fundamental part of your business for over 20 years! Thank you for your partnership and trust!

PR

Patty R.  
Realtor  
Real Estate  
Used the software for: 2+ years

### "ACT review"

September 4, 2024

3.0

Pros

comfortable to use. dependable and accurate

Cons

unable to transfer history to another database

Review Source

Response from Act!

September 13, 2024

Patty – Very sorry to hear you’re having trouble with transferring history data. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.

JF

Justin F.  
DPM  
Airlines/Aviation  
Used the software for: 2+ years

### "Cloud version a little clunky "

September 11, 2024

4.0

Whilst it does have CRM and email marketing capaibilities, it needs some work to make the UX more user friendly and easy to navigate

Pros

Has some good capabilities in CRM and email marketing

Cons

Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly

Review Source

Response from Act!

September 20, 2024

We appreciate your review, Justin, and would like to ensure you're running the latest version of Act! We hope you'll give us a call at 866-873-2006 reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions.

PB

Pas B.  
Weiberater  
Newspapers  
Used the software for: 2+ years

### "Alte Hase !"

September 15, 2024

4.0

30 jahren Einsatz und maximal ausgenützt

Pros

Priorisierung der Kunden ABC und der Aufgaben

Cons

Relationen zwischen den Kontakten und firmen nicht merkbar

Review Source

Response from Act!

September 27, 2024

Thanks for taking the time to leave this review, Pas.

DM

Don M.  
Owner  
Oil & Energy  
Used the software for: 2+ years

### "Degree Cooling Towers"

August 20, 2024

5.0

It has been great, so I have to give it a 10

Pros

I have all of my contacts and call notes in one organized location

Cons

So far, I have no negative comments to make regarding the act program

Review Source

Response from Act!

August 30, 2024

It's great to hear that Act! is helping you manage all of your contacts and call notes and stay organized, Don. Thank you for your review!

MA

Martin A.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Act imports large data at once"

July 24, 2024

5.0

I have been using this for 25 years...since 1999. It's been a help to my business.

Pros

Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts.

Cons

Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly.

Reason for choosing Act!

Reputation

Review Source

Response from Act!

August 2, 2024

Thank you, Martin! We love hearing from our customers and we're happy to hear Act! is helping you run your real estate business. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/

JH

Jerry H.  
President  
Professional Training & Coaching  
Used the software for: 2+ years

### "ACT! in action"

July 13, 2024

4.0

So far food customer service and technical support

Pros

Contact management across numerous platforms.

Cons

Mobile app needs work. Too cumbersome to enter contact data and tracking.

Review Source

Response from Act!

July 26, 2024

Thank you for letting us know, Jerry, that you're using Act! to manage your contacts across multiple platforms. We see you have experienced some issues with Companion, our older mobile app, and we hope you'll try Act! Premium Cloud Mobile, our new mobile app for all our Act! Premium Cloud users. Built to the latest accessibility and useability standards, Act! Premium Cloud Mobile provides seamless contact management, activity & calendar coordination, and sales pipeline management, from your preferred mobile device. Learn more at https://www.act.com/products/act-mobile-apps/

NA

Nita A.  
Owner  
Construction  
Used the software for: 2+ years

### "Dependable and Easy"

August 1, 2024

5.0

I have use ACT! since 2001. It has made a lot of improvements over the years. I would highly recommend the product! It does everything we need and more!

Pros

I like the different sorting options. The mail merge is also a good tool for us.

Cons

The synchronization feature does not work after 2:30 pm for us.

Alternatives considered

[Maximizer CRM](https://www.capterra.com/p/154610/Maximizer-CRM/)

Reason for choosing Act!

It came as a recommendation from an insurance agent

Review Source

Response from Act!

August 8, 2024

It's great to hear, Nita, that Act! is helping you grow and manage your construction business. We love our long-term customers and really value your feedback!

JS

Jo S.  
Office Adminstrator  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Thank You Support Team"

August 15, 2024

5.0

I have to say that without the amazing support team at ACT we would be lost - the assistance and support is the best I have experienced. Always come away with a solution to the challenge you are facing. \[sensitive content hidden\] this morning has really provided amazing assistance and potentially made life alot easier now.

Pros

User friendly and has alot of functions that we still have not hit on

Cons

I don't find there is anything not to like, the functionalities are vast and we as a business have not hit on them by far.

Review Source

Response from Act!

August 23, 2024

We're happy to hear that you're leveraging our Support team and beginning to explore Act!'s feature-rich capabilities. We understand how important customer support is as it's a core fundamental to our overarching customer-centric focus and mission. Thank you for taking the time, Jo, to provide this feedback!

VW

Veronica W.  
Managing Director  
Executive Office  
Used the software for: 2+ years

### "ACT! User Since 1999"

June 18, 2024

3.0

Overall I still enjoy using ACT!. The only comparable products that I am aware of are Maximizer and Goldmine. I do not know if they are still supported, however, I believe ACT! still has a stronger user base. I would expland my use of ACT! if I felt comfortable that the PC-based product will continue to be supported cost effectively.

Pros

I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters.

Cons

I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft.

Reason for choosing Act!

It had a larger user base and stronger growth, letting us know that more users would support improvement of the product and customer support. There have been several ownership changes and decisions over the past 5 - 8 years have not supported our needs as much as your other customers.

Switched from

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)

I needed more functionality, decided to have many employees and distributors use ACT! and did not want to continue developing the custom contact management software that we used. The product I used was not in your list. I DID NOT USE ACTIVECAMPAIGN.

Review Source

Response from Act!

June 28, 2024

We value our long-time users and love hearing from you! We are happy to hear that you like the benefits of Act! Premium Desktop, but are sorry to learn that you are experiencing issues with the email merge. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance.

CK

Chris K.  
Founder, President and CEO  
Information Services  
Used the software for: 2+ years

### "ACT Contact Management Software"

July 23, 2024

4.0

Good overall, except for the times that it hangs when using it, and I have to close the application and start again.

Pros

Easy to use for my purposes. I only use it to store contacts and create history files

Cons

I have had many cases where the remote database would stop working with the cloud. Always fixed by ACT, but frustrating. Also, I repeatedly have situations where ACT hangs, and often I have to close it out and start again. This has probably happened over 50 times. When I call ACT for support, it gets resolved, but I never get a good answer why it is doing this.

Review Source

Response from Act!

August 2, 2024

We appreciate your review and feedback, Chris and while we are happy to hear that Act! is meeting your needs, we are forwarding your performance-related feedback to our product team.

HT

Harvey T.  
President  
Insurance  
Used the software for: 2+ years

### "I live on ACT all day long"

July 8, 2024

5.0

I have been using ACT since it was a DOS program.

Pros

Keeps everthing in one place for my business.

Cons

Can be a little slow and drags on my computers resources

Review Source

Response from Act!

July 26, 2024

We love our long-time customers, Harvey, and appreciate you taking the time to let us know that Act! is still helping you organize your business.

KA

Khrysty A.  
Operations Manager  
Financial Services  
Used the software for: 2+ years

### "Great Sales tool "

September 13, 2024

5.0

Pros

Great tool for sales departments! I like the address book feature for additions and lead notes.

Cons

The price per user is pretty high. Not worth having more than 1 user if you aren't using it everyday.

Review Source

Response from Act!

September 20, 2024

We appreciate you taking the time to leave us this feedback, Khrysty!

RH

Richard H.  
Vice President  
Education Management  
Used the software for: 2+ years

### "Great Companion for a Small Business Owner"

June 19, 2024

4.0

I have used it for as long as I have been in business and it has allowed me to be very successful and reach my goals.

Pros

To use as a true CRM to manage my relationship with my clients.

Cons

Problems with the integration with Microsoft

Review Source

Response from Act!

June 28, 2024

Thank you for letting us know that Act! is helping you manage your client relationships, Richard. We hope that you'll reach out to our Support team if you have continued issues with your Microsoft integration. We're here to help and can be reached at https://www.act.com/resources/contact/ or give us a call at 866-873-2006.

DB

Dennis B.  
Managing Member  
Financial Services  
Used the software for: 2+ years

### "Great Program to manage your time "

June 19, 2024

5.0

As stated above the ease of use and we were very familiar with the functionality since we used an old version since 2006

Pros

Ease of use and we have used it since 2006 when we had 38 employees

Cons

getting use to the cloud version since we were on the 2013 on our server

Review Source

Response from Act!

June 28, 2024

We're thrilled that Act! is helping you manage your financial services business, Dennis. Thank you for taking the time to let us know!

PW

Paige W.  
Office Manager-Personal Assistant  
Insurance  
Used the software for: 6-12 months

### "One system"

May 15, 2024

5.0

I have enjoyed getting to learn about Act and all the different features, but see that all of the new features cost more money. This is difficult for a small business with only a few users. I like that I can always get help with the added cost.

Pros

The act database is one area to keep all files and information. It is tied to Outlook and saves all emails under contact as well.

Cons

That you have to pay for each feature that you might want to use.

Review Source

Response from Act!

June 17, 2024

Hi Page, We are happy to hear that Act! is helping you manage your contact information. While Act! does offer optional add-ons, most of its features are included in the subscription price. Please check out this link to learn more. https://www.act.com/pricing/ Thank you for your review!

TJ

Terryl J.  
Vice President  
Music  
Used the software for: 2+ years

### "Easy to use "

June 4, 2024

5.0

Pros

We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price!

Cons

So far, I haven’t seen anything that I don’t like.

Review Source

Response from Act!

June 17, 2024

Hi Terryl, We are happy to hear that Act! is helping you grow your business and it is accommodating your changing needs. We appreciate you leaving this review! Thank you!

bW

bruce W.  
vp  
Real Estate  
Used the software for: 2+ years

### " Act! Review"

June 14, 2024

3.0

Hmm. I pay a lot for something that does not change.

Pros

n/a.

Cons

the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple.

Review Source

Response from Act!

June 28, 2024

Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you.

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