# Page 4 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Act! the right CRM solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (909) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 4 - Reviews of Act! ## Showing most helpful reviews Showing 76-100 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Danny B. Recruiter Staffing and Recruiting Used the software for: 2+ years ### "One Too Many Updates" June 18, 2025 2.0 I spent the first 15 years on Act recommending to everyone who asked about my contact management. After the past 6 months I would not recommend to anyone. Pros I used to like how well it integrated with Outlook, easy to use layout and dependability. Tech support was always there to make sure things work. Cons Since the last update I have had one problem after another. I had to resort to the cloud version because "it works more seamlessly with Outlook," but I have found nothing like that to be true. It has been one problem after another including an update that changed all the search functions without getting so much as an email warning. Reason for choosing Act! Its been 15 years. I considered most of the leading contact management and recruiting products. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Outlook was no longer robust enough to meet my needs. Review Source RP Raymond P. President Railroad Manufacture Used the software for: 2+ years ### "Support and product" October 20, 2025 5.0 Always great love the product and when there has been a problem it is fixed quickly and with no effort. Pros Not only is the product great but support people such as Priyadharshini.C is super. Don't lose her she is the best! Cons What not to like its a wonderful product I have owned mines since 2006. Always have you conversations and contacts at your finger tips. Review Source Response from Act! October 31, 2025 Thank you, Raymond, for your review. It means a lot to us! We are proud to be a part of your railroad manufacturing business! MF Michael F. Doctor Health, Wellness and Fitness Used the software for: Less than 6 months ### "I couldn't imagine not using ACT!" May 1, 2026 5.0 My overall experience wit ACT! has been very positive. I was relying on notebooks to plan my days and organize my business, this is so much more efficient and productive. Pros ACT! has 100% helped me organize my business. From being able to Group my contacts, to scheduling emails, and so much more. I learn more every day about using ACT! that helps my business. Cons One of the things I like least was the amount of time it took me to enter allmy contacts, but that's on me. The Onboarding Call where everything was explained should be longer and allow for me time to answer questions. Review Source Response from Act! May 6, 2026 Michael, going from notebooks to Act! - what an upgrade! We're so glad contact grouping, email scheduling, and the daily discoveries are already making such a difference for your practice. Welcome to the Act! family, and we can't wait to see what you unlock next! MT Mark T. President Human Resources Used the software for: 2+ years ### "30-years and counting" November 4, 2025 5.0 My overall experience has been positive. The customer support is always responsive and friendly. Most important they solve any issue in a timely manner. Pros I've used Act! for 30 years. It has been an integral part of my business and has been an important factor in our success. Cons There are so many tools that it's hard to keep track. I'm sure I'm not taking full advantage of all the application. Review Source Response from Act! November 7, 2025 Mark, it means a lot to us when our customers share their feedback, and we value the long-term partnership we've had with your business for over 30 years. It's an honor to be part of your growth and success! DS DANIEL S. Managing Director Research Used the software for: 2+ years ### "Excellent customer support today" November 4, 2025 4.0 Very good support today. The CRM itself is very good but the Outlook integration was a bit tricky, however it was not helped by a former employee sabotaging the system Pros Customer support was excellent today. \[sensitive content hidden\] did a excellent job and was very thorough, guiding me through all of the processes involved. Cons It was a bit tricky getting the right help. Integration with Outlook was difficult to set up, but I had the right help today Review Source Response from Act! November 7, 2025 We're happy to hear that our Customer Success team resolved your Outlook integration issues. We appreciate your review, Daniel. AH Andres H. Sales Engineer Wholesale Used the software for: 2+ years ### "Good Customer Support" May 1, 2026 3.0 Pros Customer Support. If it wasnt for the phone support, I would not be able to keep usign it. Good for keeping track of custoemrs Cons It seems a bit finicky and difficult to run. Crashes my outlook and often loses setting with Google Integration. Review Source Response from Act! May 6, 2026 Thank you for your review, Andres. We are sorry to hear that you are experiencing issues with your Google integration. That is not the experience we want for you. We get that you have been in contact with our Support team but hope you'll give them another try so we can address this for you once and for all. HRP H Ralph P. Financial Advisor - Owner Financial Services Used the software for: 2+ years ### "Trustworthy product" November 3, 2025 5.0 I depend on it and I'm very pleased with it. I've used this product for over 20 years and I know it like the back of my hand. Pros Consistency and dependability. I've used this product for over 20 years and I know it like the back of my hand. Cons Not being able to clear past due items in bulk rather than individually. Changing the text size is a bit cumbersome. Review Source Response from Act! November 7, 2025 It's always exciting to get reviews from our longtime customers. Thank you for letting us know that Act! has been a part of your financial services business for over 20 years! We love it! DTM Deacon Tom M. Deacon Religious Institutions Used the software for: Less than 6 months ### "Just starting, but very pleased. " February 3, 2026 5.0 It has been very good. I am an old ACT user from 25 years ago, but I'm getting there. Love how it is integrated with ACT mobile Pros I am just beginning with what I want to do. I love how all is integrated. I intend to coordinate my activities with my Church Cons Learning curve has been difficult for me, but I have received help every time I have asked for it. Very Good Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Act! I used it in the past. Reliable old friend. Review Source Response from Act! February 6, 2026 Welcome back to the Act! family, Deacon Tom. We are thrilled you've rejoined us and hope you'll let our Support team know if you need any assistance. MS Marion S. SOLE TRADER Entertainment Used the software for: 2+ years ### "Excellent service" March 27, 2026 5.0 Excellent service when need help with moving to new computer with the database . Pros Have been in touch with the team a few times when changing to a new computer. All the staff are brilliant and offer a superb service for any problems. M. Shennan Glasgow Cons There was not anything I did not like. . Review Source Response from Act! April 3, 2026 We're thrilled to hear that you reached out to our customer service team when you needed help moving your data. We love helping our customers and really appreciate your review! RD Regina D. Administrator Education Management Used the software for: 2+ years ### "Good for looking up contacts" April 21, 2026 4.0 It can be a bit frustrating when things do not work well. For example, when using a mail merge, the formatting can be strange. Pros What I like is that I can easily look up a contact's information. When searching and unsure of all informations, I can sort groups and find what I am looking for with only a few clues. Cons The way the group emails feature works is less than idea. I would like to be able to review and edit prior to sending in a mail merge setting. Review Source Response from Act! April 24, 2026 Regina, thank you for being such a loyal user! We're glad Act! makes finding and organizing contacts a breeze. Your feedback on mail merge formatting and the ability to preview group emails before sending is really helpful, we'll make sure it gets to the right team. Thank you! GP Glen P. President Financial Services Used the software for: 2+ years ### "Great platform" April 21, 2026 5.0 Awesome! Pros Easy to use and love having it on my phone to access client details. Cons Nothing. Nothing else to say about it. Review Source Response from Act! April 24, 2026 "Awesome!" right back at you, Glen! So glad the mobile access is making a difference for how you serve your clients. Thank you for your review. BN BRAD N. SALES ENGINEER Building Materials Used the software for: Less than 6 months ### "REVCHEM / BRAD NOFFSINGER 2026" January 19, 2026 5.0 So far, it's great. This new form of note taking tool has helped to keep me on track with all of my customers. Pros How simple it is for note taking and contact information as well as setting up meetings. Using this program has worked out everywhere I have traveled. The cloud is a great tool. Cons Nothing at this time. It's hard to say, I am so new to this program that I have not found anything that I would change at this time. Switched from [SYSPRO](https://www.capterra.com/p/6963/SYSPRO-ERP/) The system was inconsistent as well as complicated at times Review Source Response from Act! January 20, 2026 Welcome to the Act! Family, Brad! It's exciting to hear from you as you begin using Act! and we hope you'll contact us at 866-873-2006 if you have any questions along the way! RB Robert B. Financial Advisor Financial Services Used the software for: Less than 6 months ### "Introduction to the new ACT software" April 24, 2026 5.0 Good! I still getting comfortable with all the user fields. I will soon attempt to schedule another onboarding appointment. Pros Notes, Alerts, Appointments. I love the follow-up and T Do list. It helps to keep up with sales and closing business pursuits. Cons The manual Data Input was very time-consuming. But the result is well worth it. I used ACT as a contact manager in the mid-90s. Alternatives considered [Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/) Reason for choosing Act! I need it for a documented contact management system. Help to track tasks. Review Source Response from Act! April 27, 2026 Welcome back to Act!, Robert! We're so glad Notes, Alerts, and the To-Do list are already working hard for you. Don't hesitate to schedule that next onboarding appointment; getting fully comfortable is well worth it. Glad to have you with us again! BL Brandi L. Loan Originator Banking Used the software for: 2+ years ### "Excellent Service " June 9, 2025 5.0 I thought my overall experience was excellent. Once the rep figured out the problem he was done in no time at all! Pros The Rep was very knowledgeable, courteous, and knew what he was doing to get the matter handled quickly. Cons I would just say the wait times can be time consuming but no other cons. When I hung up and called back I received a warm transfer. Review Source Response from Act! June 13, 2025 We really appreciate your review, Brandi, and thank you for taking the time to let us know that our Support Team quickly addressed and resolved you issue. BO Bob O. Sr. Account Executive Financial Services Used the software for: Less than 6 months ### "ACT Works for me. " August 27, 2025 5.0 Excellent. Teh product performs as advertised and does what I need it to do. Support has been good to get me started. Pros Easy to set up. My corporate experience was with SalesForce which is a good product if you have an IT department to operate it. I set up ACT myself and was up and running in minutes. Support is excellent. My account rep spent time with me setting up things and a marketing rep helped me set up the email module. ACT has everthing I need for a one person consulting practice at a good value. Cons I have not found anything I did not like yet. I am still learning about all the features so I will likely find something. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Act! Price and ease of use were the main factors. Review Source Response from Act! August 29, 2025 Welcome to the Act! Advantage family, Bob! We’re thrilled to hear your setup was smooth and that our onboarding team got you up and running quickly. We look forward to supporting you as you grow and manage your financial services business. CT Charles T. Director of Technology Information Services Used the software for: 2+ years ### "General use and basic CRM could use advances" April 23, 2026 3.0 Pros Works for general contact management and newsletter delivery for our company. The overall configuration is easy to maintain but customization can be difficult. Cons The interface is dated and the integration with other systems is limited. Mobile access is under developed and the overall system is a bit dated and struggling to keep up with other robust CRM tools available. Review Source Response from Act! April 27, 2026 Thank you for your feedback, Charles. It sounds like you might be using an older version of our software and we hope you'll give Act! Advantage, our new cloud version a try. JL Jeffrey L. FA Financial Services Used the software for: 2+ years ### "Act is an excellent program" January 21, 2026 4.0 I have used Act for many years and have built up a large data base. Excellent support service when I have had software issues. Pros The product provides an excellent way to maintain a list of contacts. Can print lists, labels and more Cons Act is a rather costly program. Some of the advanced options are not necessary for all users. Learning curve and be long. Review Source Response from Act! January 22, 2026 Thank you for your review, Jeffrey. We dedicate a lot of resources to providing exemplary customer support because we know it's essential to our customers’ success and improving their workdays. We really value your feedback. RU Russ U. Representative Legal Services Used the software for: 2+ years ### "Great ACT!" May 15, 2026 5.0 Very positive! I find it very easy to schedule activities and maintain contact with the important people in my life! Pros I use Act to manage a wide range of activities, including phone calls, meetings, administrative tasks and personal tasks. My life would be more difficult without this program! Cons Because it's so easy to schedule activities, I find myself scheduling more things than I have time to get done. But that's my problem. Review Source Response from Act! May 18, 2026 Russ, thank you so much for taking the time to share your experience, we truly appreciate it! It's wonderful to hear that Act! is helping you stay on top of phone calls, meetings, and tasks both professional and personal. That's exactly what we built it for. And honestly, we love your "con" - being so productive that you run out of hours in the day is a great problem to have! We'll take that as a compliment. Thanks again for being a loyal Act! customer for over two years. We're glad to be part of your day-to-day, and we look forward to continuing to support you. SM Sydni M. Operations Specialist Security and Investigations Used the software for: Less than 6 months ### "Great Web! 10/10" April 6, 2026 5.0 My experience with Act! has been good so far. I've entered in about 500 contacts so far and I love how easy it is to do all of that! Pros It's a good use for campaigning and being able to have everyone's information in one place. It's easy to search and look exactly what you're looking for. Cons Some things feel a little outdated but not all. There're some things that definitely be changed, but not too worried about it. Overall good web to use. Review Source Response from Act! April 10, 2026 Thank you so much for the 10/10! We love hearing it! We're thrilled Act! is making it easy to manage your campaigns and keep all your contacts organized in one place. 500 contacts in and going strong, that's fantastic! We appreciate your honest feedback about some areas feeling a bit dated, and we want you to know that continuous improvement is something we take seriously. Thank you for being part of the Act! family! JL Jon L. President Marketing and Advertising Used the software for: 2+ years ### "OK product " April 28, 2025 3.0 Since I started with version 1.0 I've seen it ebb and flow. Through so many ownership changes each promising to do wonderful things but none actually improving the basic functions of keeping information easily. Trying to compete with full blown CRM's seems like a mistake. Pros I have been using it since version 1.0! I'm so invested I have to stick with it. It works but I use very few functions other than a contact database. For that it's fine. Cons The basic functions could have been improved instead of the emphasis on marketing etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Act! I was already using ACT and didn't want to take the time to convert. However if ACT keeps raising prices I will be reconsidering it. Review Source Response from Act! May 7, 2025 . LA Lee A. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "ACT! simplifies contact management" August 7, 2025 5.0 ACT! just works. Everyday when I am processing donations I just pull up the records I need and write my thank you letters using my monthly templates. Pros Act! is a fantastic contact management program! We've been using it for years. It is easy to set up and very intuitive. It's many features make relationship management easy. Cons I did have to get customer support a couple of times when I transferred my license to my new PC. Act! made it easy though. Review Source Response from Act! August 11, 2025 We are happy to hear that Act! is helping you manage your nonprofit organization, Lee. Thank you for your review! RT Rachel T. Account Manager Retail Used the software for: 6-12 months ### "Updates improving experience" April 23, 2026 5.0 We have had some rough times with issues using the platform but since they applied some updates, seems to be working better. Pros The people are great help when having issues with the platform. The updates have been completed helped with using the platform more efficiently. Cons Some notes are missing every so often. Not sure why. But I did bring it to our account manager's attention. Review Source Response from Act! April 27, 2026 Thank you for your review, Rachel. We're sorry to hear about your issues but glad that you have made your account manager aware. Please don't hesitate to reach out if it happens again. BM Bruce M. Principal Investment Banking Used the software for: 2+ years ### "Very Supportive" August 15, 2025 5.0 Love the program...been using it forever...since it was created ... It is best Contact Manger tool in my opinion Pros Been Using sincere it was started by original developers of the software. I secured initial investment in company development Cons Software Updates generally problematic..Every time I have to renew each year I have issues with software update... Review Source Response from Act! August 22, 2025 We always love hearing from our longtime customers. Thank you for your review, Bruce. It made our day! Victor L. Owner Primary/Secondary Education Used the software for: 2+ years ### "Act! is still our go to software" January 27, 2025 5.0 We have incorporated Act! into our office and it has been vital software for our customer relations department for over 25 years. Pros Act! allows the entry of up to date notes and a quick way to review the history of a contact. I have also been able to customize the data fields to suit my company's needs. Cons I have found a work-around to enable the dialer to work with an external USB modem but it is not straight forward. Review Source Response from Act! January 30, 2025 Thank you so much, Victor, for sharing this feedback with us. We are thrilled to know that we have been a part of your business for over 25 years! We love it! RW Robert W. Owner Insurance Used the software for: 2+ years ### "It's a Winner" July 15, 2025 5.0 Very smooth, excellent integration with outlook calendar and enhanced support with the outlook mail reader simplifying adding new contacts. Pros Additional features that support my marketing efforts and the improved Outlook integration are real time savers. Cons Advanced query look-up is cumbersome and does not work as well as it did in prior versions, in fact I can't get it to wok at all. Review Source Response from Act! July 21, 2025 Thank you, Robert for letting us know that Act! is helping you grow your insurance business! 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