# Page 5 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Act! the right CRM solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (909) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 5 - Reviews of Act! ## Showing most helpful reviews Showing 101-125 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NS Nadine S. Sales Consumer Services Used the software for: 2+ years ### "Act "Capterra" Five Stars " February 5, 2025 5.0 Wonderful experience, Capterra was so helpful, he updated my Act to the current version and I was back in business, without his assistance I would not have been able to figure it out due to the windows update. I am so thankful and appreciate Capterra for making it an easy process. Pros The Act data base is easy to use, not complicated at all to add new clients and make notes. Cons There is nothing Not to like, I have been using Act for over 30 years, absolutely would recommend it! Review Source Response from Act! February 10, 2025 Thank you, Nadine! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ DM Dave M. Founder and Managing Principal Financial Services Used the software for: 2+ years ### "FRC Act! Review" June 19, 2025 5.0 Very happy with Act! I've tried other CRMs and Act! best suites my needs both in easy of use and affordability. Pros Easy to customize and use. Handles all of what I need to conduct and manage my business. Been a customer for over 16 years. Cons Does not have 24/7 customer/tech support. I work a lot evenings and weekend and need support throughout the days and evenings. Review Source Response from Act! June 23, 2025 We really appreciate your review, Dave and we love hearing that Act! has been helping you manage your business for over 16 years! Thank you! JA Joseph A. President Insurance Used the software for: 1-2 years ### "Satsified ACT Customer" June 9, 2025 5.0 Most importantly everything was working fine at the end of the call. Thats what I call customer support! Pros The Rep was friendly, knowledgeable and patient with me until we got everything working! It was a smooth process! Cons Unfortunately on my anniversary, after I renewed my memebership nothing worked and I needed assistance retrieveing my client files. It all worked out. Review Source Response from Act! June 13, 2025 That's great news, Joseph! We love hearing that our customers are getting the excellent support they deserve! Thanks for your review. AT Adele T. Director and Data Base Manager Alternative Dispute Resolution Used the software for: 2+ years ### "KEEP USING ACT!" April 3, 2025 5.0 I don't know what I would do without them. Pros They always help. I call them monthly for help with my email campaign and whoever I speak too always help me get through. My husband and I run a business from home and I follow up the results from the email campaign. ACT has served us well. Cons The music while you wait to get through - maybe change it occasionally!!! The Tech team are great - pretty much are ALL great technical support so I can't knock anyone. Review Source Response from Act! April 4, 2025 It's great to hear, Adele, that Act! is helping you and your husband run your business and follow up with your customers! We appreciate you taking the time to let us know! WC William C. Owner Insurance Used the software for: 2+ years ### "Repeat Customer" May 19, 2026 5.0 CSR was fine to work with. Answered my questions and got my system serial number returned to me so I could access my info. Pros Customer data access and ease of reports and info. Customizable fields relevant to my needs. 123456789 Cons Just need a laptop version. My previous version did everyhing I need. Dont like the $30 monthly fee to access my data. Dont need support and frills. Review Source CM Cesar M. Director of Sales and Operations Hospital & Health Care Used the software for: 1-2 years ### "Director Of Sales & Operations" March 17, 2025 5.0 It has been very positive through out the years. Pros I love the simplicity of the program. I have used ACT since 1996. Increased our business from 20K permonth to over 2 mil per month. Cons Nothing that I could think of at the moment. Review Source Response from Act! March 19, 2025 Thank you, Cesar! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ DS Danielle S. Co-President Defense & Space Used the software for: 2+ years ### "ACT....a great tool. " March 5, 2025 5.0 Customer service is great, helpful and easily accessible. Pros ACT is a great way to manage your contacts and opportunities. We like the easy of the system for entering information whether it is a contact, a meeting or an opportunity. Cons We actually don't use ACT to its fullest capabilities. I am sure there is something, I haven't found it yet. Review Source Response from Act! March 6, 2025 We just love hearing that Act! is helping you manage your contacts and opportunities! We hope you'll let us know if you need assistance learning about additional features and ways to streamline your business. We offer a complete digital library full of training goodness but are also available by telephone if you want to reach out at 866-873-2006. Thank you so much for taking the time to leave this review! TF Thom F. Owner Marketing and Advertising Used the software for: 2+ years ### "30-year user great program but could still be a little better" December 18, 2024 5.0 Like I said the flexibility is is very good and helpful. It has grown and expanded with the times. The customer service is probably the best with any company I deal with. I wish they had longer hours or 24/7 because of my schedule I work with people all over the world and sometimes wind up needing help in the middle of the night. It's gotten too pricey but it is an extremely powerful program and I've enjoyed using it since the early '90s. I've been through several different owners of the program. The current \[sensitive content hidden\] seeing the most committed to customer service. Pros I've been using acts for over 30 years. I like its flexibility and how it has grown over the years. I do wish it had a better mobile application. It doesn't match the desktop well enough. The thing I like best is the customer support if you are a premium member. But it is very costly. Cons The price has gotten almost prohibitive. Other programs are much more affordable. The mobile app for your phone is not up to the high standards that I have come to expect from act for over 30 years. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Act! It's tough to switch after 35 years. But I'm going to do it anyhow because the cost is not prohibitive Review Source Response from Act! December 20, 2024 Hi Thom, We value your feedback. If you're using our desktop version, you might want to check out Act! Premium Cloud as it's less expensive and integrates beautifully with Act! Premium Cloud Mobile, our newest and most intuitive Act! mobile app yet. You can learn more here: https://www.act.com/pricing/ ES Eric S. IT Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great product to ACT! on getting" May 20, 2025 5.0 Great support and customer satisfaction when it comes to their team and working with you and your environment Pros The product easily integrates with Outlook and most users find it easy to use. It always to split between groups and companies and leave notes/interactions with each person that has emailed a company. This keeps track of leads and last communications. Cons old looking user interface but that has recently changed. Customization takes a bit of time and not as simple but they do provide training. Review Source Response from Act! May 23, 2025 Thank you for your review, Eric. We are happy to hear Act! is helping you keep track of your leads and communications! CC Cheryl C. Executive Vice President Medical Devices Used the software for: 2+ years ### "Excellence in Customer Support" February 25, 2025 5.0 I have been using ACT for over 20 years and I find it very useful in managing our accounts. Our entire sales team utilizes both the regular version as well as the web version Pros ease of use and customer support platform with a personal liaison \[sensitive content hidden\] and a very knowledgeable tech team to support us when we have any issues. Cons I prefer the regular version over the web version Switched from [Sales Force Automation-SFA](https://www.capterra.com/p/114993/Sales-Force-Automation-SFA/) Liked the ACT platform better. Easier to train new staff, training online Review Source Response from Act! February 26, 2025 It's great to hear, Cheryl, that Act! helps your sales team manage accounts, and our Support team has successfully resolved any issues you have encountered. We love our long-time customers! SM Stevan M. Sales Manager Consumer Services Used the software for: Less than 6 months ### "Great affordable CRM for both small and large businesses with lots of add-ons and options" March 28, 2025 4.0 Good - good product and service team is high quality Pros Intuitive, easy to use, has all the basics you need and offers nice enhancements and upgrades Cons its a little glitchy at times, pages don't refresh properly, when viewing lists, such as contacts, the field columns (email, phone, address, etc.) sizing is slow and clunky for the browser based web version, also could use an graphical update, looks a little dated Review Source Response from Act! April 1, 2025 Stevan, it's so great to hear that you're enjoying many of the features that Act! has to offer. And, we appreciate your feedback about the grids as we are finalizing some spectacular UI/UX updates that will improve speed and performance (and rendering) for these lists. Thank you again! JC Jamie C. CEO Wholesale Used the software for: 2+ years ### "Best CRM Program" April 4, 2025 5.0 Highly satisfied with ACT, I would recommend this business to anyone Pros I've been using ACT by Sage CRM for over 23 years, it has been an invaluable tool for my business. The program is reliable and consistently helps me stay organized and connected with my clients. O Cons Everything works great, no cons, may be a few upgrades Review Source Response from Act! April 8, 2025 Hi Jamie! It's great to know that Act! has been helping you stay organized and connected with your clients for over 20 years! It's always so wonderful to get feedback from our longtime customers. Thanks for taking the time to leave this review. AC Austin C. Inside Sales Representative Telecommunications Used the software for: 1-2 years ### "Great User Experience" March 19, 2025 4.0 Overall, the service has been good. I think it will be better once we start landing some more deals. Pros Customer service and technical support assistance. Cons Not as user friendly as I would like, but it's not horrible either. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I am not 100% sure as I was not brought on board until after the transition. Review Source Response from Act! March 20, 2025 Thank you, Austin, for taking time out of your day to leave this review. We appreciate the feedback and are happy to hear that our Support team has provided a great user experience for you. Please reach out to us at 866-873-2006 if you need any assistance navigating the features, as we want to help in any way we can. KW Karen W. Office Manager Business Supplies and Equipment Used the software for: 2+ years ### "Would highly recommend" November 18, 2024 5.0 Brilliant - I would highly recommend ACT to anyone as a full on CRM system, there is definley more we could do with the system, but it is having the time to speak to \[sensitive content hidden\] who is fantastic. Pros We can adapt the layout to our needs and the support from \[sensitive content hidden\] is absolutely fantastic, even if it is a small query. It works well with our records with dates etc and getting the reports we require is perfect Cons There are no cons as we have adapted the system to suit our needs with the help of \[sensitive content hidden\] Review Source Response from Act! November 26, 2024 Thank you, Karen, for taking the time to leave this review. We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ SS Sam S. Owner Construction Used the software for: 2+ years ### "Simple Software That's Stuck in the 90's" April 3, 2025 1.0 Act's software is very dated. It's best for simple, mom-and-pop businesses that don't want to overly embrace technology. Pros Very simple, bare bones software that is as cheap as it gets compared to other CRMs. Cons It's like a glorified Excel spreadsheet, but not as good. Review Source Response from Act! April 9, 2025 Sam, We are sorry to hear that you are not having a positive experience with Act!. Perhaps you are not using our current cloud software. We want to help and hope you'll reach out to us at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you. VT Vicki T. Marketing And IT Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Liking AMA" November 12, 2024 4.0 Mostly positive. Use the CRM and AMA. AMA is easy to use and the stats go into the CRM. One Stop Shop. Pros All in one affordable solution for a CRM with AMA. Cons APC does not have all the functionality of the Desktop version. Therefore we have RDB's and sync so that we have the extra functionality. Often times the ACT servers are too busy for us to sync successfully during the day. We have to wait until after hours to sync. Review Source Response from Act! November 19, 2024 We are happy to hear, Vicki, that you are leveraging the power of an all-in-one CRM and marketing automation solution. We appreciate you sharing your syncing experiences with us and have forwarded them to our internal teams for resolution. Please feel free to reach out to our Support team if you continue to experience issues, as we're always here to help. You can reach us at 866-873-2006. SS Shawna S. Senior Manager Marketing and Business Development Consumer Services Used the software for: 6-12 months ### "User Friendly & Great Customer support team" April 8, 2025 4.0 I've had a 9/10 experience with Act. I would compare it to the other competitor platforms out there, but Act's customer service is better. Pros The platform is pretty user friendly and their customer service is excellent. we needed a few screen share tutorials and they were easy to book and navigate solutions to our issues and queries. Cons It can sometimes be a little buggy, especially at the company level and the marketing automation. Review Source Response from Act! April 9, 2025 We appreciate your feedback, Shawna, and are happy to hear that our Support team has optimized your use of Act!. Thank you for letting us know. LK Lynn K. Technical Sales Representative Mining & Metals Used the software for: 2+ years ### "Over two decades with Act!" October 31, 2024 4.0 I've used this for over 20 years and it's helps me remember every contact that I've made. Now I have email folders that I need to refer to since I don't always have the time to reiterate what is in the emails into the Act! file. Pros It organizes my contacts and the notes updates me quickly to what's happening with that account. Documents for each customer are also at my fingertips. Cons It takes too long to load. I have to open it first at the beginning of my day so nothing else interferes with the time to load. (I just updated it with your customer service and it still takes longer than I'd like, FYI). Review Source Response from Act! November 15, 2024 Thank you for your review, Lynn! We love hearing from our longtime customers and hearing about that Act! is helping you organize your notes and contacts. And, we appreciate your feedback about the load speed. This has been forwarded to our dev team. Thank you again! SM Sadia M. Disability advisor Consumer Services Used the software for: 1-2 years ### "Getting Password Issues Fixed" March 19, 2025 5.0 My overall experience with ACT was a good one. The technician who helped me was knowledgeable. Pros ACT program is normally easy to use and I have not had any problems Cons The fact I have to switch between screens while talking to a client. Review Source Response from Act! March 20, 2025 We're happy to hear, Sadia, that our support team resolved your password issue. We know we only succeed when our customers do, so we take support seriously. Thanks for the feedback! SM Sam M. CEO-Founder Plastics Used the software for: 2+ years ### "Email Campaign" February 12, 2025 4.0 The tech support person was very friendly and really knows the system. He found an error that prevented the email campaign from going out. Pros Like to use this system for emailing my customers instead the other emailing services, saves time and money and records. Cons Too techy for me. I don't have the tech skills to work a lot of the programs and need help. Review Source Response from Act! February 15, 2025 We appreciate you letting us know, Sam, that Act! is helping you with your email marketing, and we're so happy to hear that our tech support has resolved your campaign issue. FL Frank L. Owner Computer Software Used the software for: 2+ years ### "Using Act for a long, long time. " December 31, 2024 4.0 I've been using it since the 1980's... It was a DOS application! I've added thousands of contacts and used it for mail merge purposes. Pros It has a lot of CRM features at a reasonable price. Cons There's no integration between it, and Google Contacts, or the integration is not comprehensive... Review Source Response from Act! January 3, 2025 Thanks for taking the time to leave this review, Frank. Please reach out to our Support team at support@act.com for assistance with the integration issues you mentioned. That said, we're happy to hear that Act! is helping you manage your large number of contacts and your communications to keep them engaged with your business SB Stephen B. CIO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Support is good. Sales and Marketing follow up needs attention." January 6, 2025 5.0 Pros Tech-support is always quick to answer the phone, and supervisors are readily available with escalated questions. Cons We purchased a marketing package with Act! a year ago, and no one has reached out to us from the client success team (or an equivalent) to check on us or figure out why we’ve not been able to make progress. Review Source Response from Act! January 10, 2025 We appreciate your review, Stephen, but we are sorry to hear that you're having issues with the marketing module. We hope you'll reach out to us at support@act.com so we can address this right away. SW Steve W. Owner Education Management Used the software for: 2+ years ### "Great Product and Tech Support" December 2, 2024 5.0 ACT is an excellent product with great tech support Pros ACT works well and the customer service is excellent. The tech support is great as well Cons Hard to understand the tech support but he got my problem solved Review Source Response from Act! December 12, 2024 We're happy to hear that our Support team was helpful to you, Steve. We are proud of our experts and strive to provide exemplary customer support to ensure our customers are successful. LE Lance E. Owner Entertainment Used the software for: 2+ years ### "To The Rescue once again! " September 26, 2024 5.0 I have been an ACT user for many years and as a contact manager and word processor it is at the core of our Wedding Photography business other than our photography tools. As with any electronic program, for time to time there are hick-ups and in most cases a call to the technical support department fixes or corrects the issue. However, on occasion something more difficult to rectify occurs. In two such cases, on in early 2022, which pretty much shut us down and currently one less serious, but bothersome currently. In the 1st situation, candidly we were very perplexed as none of the standard technical community, could aid in resolving the issue. My frustration was so high that I started contacting members of the ACT management team, up to including the \[sensitive content hidden\] and staff. Shortly thereafter I was contacted by members of that team and directed to one portion of the technical organization in The United Kingdom. They were aware of the issue and worked tirelessly to develop a work around for our Company. Awesome job, which I sang their praises about back up the management chain. Currently, between a new laptop and an upgrade to my ACT system I was having an issue accessing my account in a timely manner. During that time frame and technicians tried to assist me, so even helped streamline other portions of the ACT system, but no relief in the issue at hand. Finally, I turned back to the team in The United Kingdom. Surprisingly my 1st contact remembered our situation and indicated that he would have someone investigate it, which was done expeditiously. After much research my technical contact determined that is issue was not that of the ACT software but probably that of another existing program that was interfering with ACT because of the transfer from my previous laptop to the present and to further assist provided a document for my support IT department to consider. Once again, this organization went over and above, which based on my experience is their norm – another 5 Stars in my book – thanks again! Lance W Ek Owner/Photographer Reflections Creative Photography LLC www.ReflectionsCreativePhotography.com Pros There to explain and assist, wherever I have needed them to be. Cons My only comment is about a design change in 2022, but as indicated, with the help of this organization it was resolved. Review Source Response from Act! October 4, 2024 We are happy to hear that your technical issues were identified and resolved and we appreciate you taking the time to share your support experience with us. We really appreciate the feedback, it made our day, Lance! SK SUSAN K. manufacturers rep Luxury Goods & Jewelry Used the software for: 2+ years ### "ACT is indespensible!" October 26, 2024 5.0 I could not do my business without it! Syncing to my phone is so critical Pros I have been an ACT user for over 30 years. It has evovled with my business. I think I used to snyc it with my Palm Pilot! Today I continue to appreciate how it keeps the info on my precious clients. I am also very appreciative of the top-notch screen sharing technical support I get so quickly . Cons I wish I had the time to learn to use more features. Review Source Response from Act! November 5, 2024 Thank you, Susan! We just love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.