# Page 6 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Act! the right CRM solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (909) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 6 - Reviews of Act! ## Showing most helpful reviews Showing 126-150 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Tina G. Sales and Marketing Manager Warehousing Used the software for: 2+ years ### "It's gotten so much better over time!!" November 19, 2024 5.0 Seems like I am always finding new things to do with the program. Very user friendly and I find it easy to navigate. Like with anything, you have to be willing to put some time into seeing what it can do specifically for you. Pros I have used several versions of Act for years now. I like the easy conversions of making excel spreadsheets to share data. Cons The Cons go back to the very early versions. Review Source Response from Act! November 26, 2024 It's always great to hear from our long-time customers, Tina, and learn how Act! continues to help them manage and grow their businesses. Thank you for this review. JT John T. President and CEO Computer & Network Security Used the software for: 2+ years ### "Argus International" November 14, 2024 4.0 Many times very frustrating because some of the functions were not clearly understood. Pros Easy access to several functions and reference information access. Cons In the past it was poor support because of long delays in answering and sometimes not able to understand the support person. Review Source Response from Act! November 22, 2024 We appreciate you providing this feedback, John. Thank you! PC Peter C. Principal Real Estate Used the software for: 2+ years ### "A reliable product " October 13, 2024 5.0 Great product that is reliable, affordability and great customer support Pros the easy way to synchronize with outlook Cons Not able to create links between contact Review Source Response from Act! October 25, 2024 Hi Peter! It means a lot to us that you'd take the time to leave this review, letting us know you appreciate the value Act! brings to your real estate business! We put our customers first and invest in our team to ensure they receive the support they need to be successful. JG John G. Sales Director Publishing Used the software for: 2+ years ### "ACT review" December 9, 2024 4.0 Many years of reliable data preservation. When I need tech help, people will reach in and make needed changes - decent customer service. Pros ACT keeps my D-Base and does so very well. Cons I have trouble using much beyond basic features. Review Source Response from Act! December 12, 2024 Hi John, We appreciate your review. It's great to hear that Act! is helping to keep your data organized. GA Gerry A. Advisor Insurance Used the software for: 2+ years ### "Act is like a diesel engine, will never let you down." November 4, 2024 5.0 I did used it for years and plan to stick with it Pros Very easy to customize, with lots of add-ons and a decent price. Cons they are not too quick to respond to the other companies developments Review Source Response from Act! November 15, 2024 We love your metaphor, Gerry! Thanks for the compliment and for taking the time to leave this review! We strive to provide SMBs with affordable and feature rich CRM and email marketing solutions! MZ Maggi Z. Office Manager Automotive Used the software for: 2+ years ### "Thank you ACT!" December 9, 2024 5.0 Overall we are very happy with the program. Pros Able to keep all customer information in one place & do emails to specific customers. Cons Sometimes it glitches and had no support from until recently. Review Source Response from Act! December 12, 2024 We appreciate your review, Maggi, and love hearing that Act! is helping you manage information and send customer-specific communications to keep your customers engaged. GJ Gerry J. President Airlines/Aviation Used the software for: 2+ years ### "One Act user's experience. " October 14, 2024 4.0 It's been a learning experience. There have been several occasions that required technical support. Fortunately support has been good even though it requires awaiting an email response. Pros Very powerful app with lots of flexibility to meet a variety of needs. Cons I wish they would have created an email program to go with it. Review Source Response from Act! October 23, 2024 Thank you, Gerry. It's great to hear that Act! is helping you manage your business in many ways. Regarding email, Act! is fully integrated with Outlook and GSuite and includes a full-featured email/marketing automation suite. We hope you'll give us a call at 866-873-2006 so we can get a few more details and provide some solutions to the email limitations you're experiencing. DF Dom F. owner Insurance Used the software for: 1-2 years ### "ACT works for me" November 18, 2024 5.0 WONDERFUL Best data base I've experienced Pros As a result of my virtual illiteracy, I like being to make a call & have a competent, knowledgeable tech FIX my issues Cons The updates are a PIA luckily the staff compensates for my lack of computer savvy Review Source Response from Act! November 26, 2024 We appreciate you, Dom, and the time you took to leave this review. We are happy to hear that Act! (and our Support team) are making your life easier. SB Scott B. Owner Marketing and Advertising Used the software for: 2+ years ### "ACT - Excellent Customer Support" November 4, 2024 5.0 always a great experience using ACT and always excellent support Pros always outstanding customer support. ALWAYS Cons nothing. Everything is awesome and nothing I like "least" about ACT Review Source Response from Act! November 15, 2024 You made our day, Scott! Thanks for sharing your great experiences with Act!. We know we only succeed when our customers do so we work hard to provide top-notch support. :) DE Debbie E. Tour and Programming Manager Museums and Institutions Used the software for: 2+ years ### "Simple to Start Using!" September 16, 2024 5.0 I have used ACT! in three different businesses. One of them eventually bought a much more complex database and I was so pleased how well all my ACT! info was integrated into the new system. Another was a non-profit that didn't think they could EVER afford a sales database. They are now using ACT! Pros I love how simple it is to get started with this program. It is a great database for the business that has NEVER used one. It keeps all my information, notes, contact information and documents all in one place. I have used it in three business that previously had nothing but spreadsheets. Cons The program does so much, that someone is not technologically savvy has trouble using all the features. I think more people would be willing to "give it a "try" if tech support was free. Review Source Response from Act! September 27, 2024 It means a lot to us, Debbie, that you took the time to let us know how Act! is helping you organize these businesses! We love hearing from our longtime customers! SAM Scott Andrew M. Principal Agent, Member. Insurance Used the software for: 2+ years ### "ACT is AWESOME! " October 7, 2024 5.0 I my overall experience with ACT has been very good over the last 30+ years. Pros I have been using ACT since early 1990's and is still my "Go To" for contact management. Cons I wish the iPhone app would interact with the native app and not have to use a 3rd party interface. Review Source Response from Act! October 18, 2024 Thank you, Scott, for your review! We are thrilled to hear you're a long-time Act! user and that Act! is helping you manage your contacts. And, if you're using Act! Premium Cloud, we've recently launched a new fully integrated mobile app called Act! Premium Cloud Mobile. We hope you'll try it out! JR James R. Business owner Photography Used the software for: 2+ years ### "Difficulties !!!" August 20, 2024 2.0 In the last two years I have accumulated a list of difficulties that I have experienced with ACT. Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre things that have taken place. I finally discontinued using one ACT business services. I've had more than six sales people contact me in an effort to upgrade or whatever and each time i complained about problems. Only one person out of that group responded with a solution Warren Meredith. He instructed me to contact ACT Support. I very recently upgraded and contacted ACT Support and I am presently in the process of HOPEFULLY solving the problems. We'll see once I have finished. Pros Act is a great program when it works. I have been using it for well over 25 years. Cons After purchasing ACT from Costco 25 or more years ago the software ownership has changed multiple times. Each time the customer service has gotten worse and the program updates have gotten more expensive. Subcontractor customer service people have been really poor and unable to solve problems when contacted and in some cases made the problems worse. For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many other problems Review Source Response from Act! September 13, 2024 James, we appreciate you taking the time to leave this review and are sorry to hear that you had issues with your older version of Act!. We are here to help and are standing by to provide assistance, should you need it, with your upgrade. Please don't hesitate to contact us at 866-873-2006 if you experience any issues so we can ensure you're up and running smoothly. KH Keith H. President Real Estate Used the software for: 1-2 years ### "I have used Act! for 20 years and still love it" October 12, 2024 5.0 I have used Act! for 20 years and it has always been what I needed and easy to use! I could not have gotten this far without it. Pros It has always been what I needed to keep my real estate business growing. It constantly has been updated and easy to use. Cons The switch to the Cloud was a pain in the ass for me at first but I love it now. Review Source Response from Act! October 18, 2024 It's always wonderful hearing from our long-time customers, Keith and we thank you for taking the time to let us know that you love Act! Premium Cloud and it's helping you grow your real estate business. Awesome! DW Debbie W. Legal Nurse Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Act! customer since 2006" August 19, 2024 4.0 I'm very satisfied with the system. It's so easy to add notes of each encounter with a client and/or vendor into the system. Pros It's easy to set up and use. Support staff answer questions and show the user new things that varied from previous versions of the database. Cons Making changes to personalize the contact screens were a tad bit tricky at first. However, once I completed that process, everything else was a breeze. Alternatives considered [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reason for choosing Act! I'm familiar with this program; Keap was out of my budget. Review Source Response from Act! August 30, 2024 We're happy to hear that Act! is helping you manage your client and vendor information, Debbie, and that you're enjoying the value of our full-featured software. Thank you so much for taking the time to leave us this review! SB Steven B. Managing Director Financial Services Used the software for: 1-2 years ### "ACT is a great product" August 27, 2024 5.0 Over the last 30+ years of using ACT I have been totally satisfied, and I have found nothing better. Pros I have been using ACT for over 30 years, it is easy to use, comprehensive, works great either on my PC or with the Cloud. ACT's customer support is the best I have ever used. Cons Actually, nothing! Review Source Response from Act! September 13, 2024 We are happy to hear that Act! continues to help you and your business, Steven. After 30+ years! Woo-hoo! And thanks for the feedback about our Support team. We take supporting our customers' success seriously and strive to provide an exemplary experience. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ JG John G. Business owner Legal Services Used the software for: 2+ years ### "ACT! and my business" September 4, 2024 5.0 It's the bedrock of my business. has been for over 20 years. Very reliable. Good customer support. Pros One stop location for all necessary client details and records Cons I don't use it to it's full capability. My problem, not theprogram Review Source Response from Act! September 13, 2024 Thank you, John, for your review! What an honor it is for us to be such a fundamental part of your business for over 20 years! Thank you for your partnership and trust! PB Pas B. Weiberater Newspapers Used the software for: 2+ years ### "Alte Hase !" September 15, 2024 4.0 30 jahren Einsatz und maximal ausgenützt Pros Priorisierung der Kunden ABC und der Aufgaben Cons Relationen zwischen den Kontakten und firmen nicht merkbar Review Source Response from Act! September 27, 2024 Thanks for taking the time to leave this review, Pas. PR Patty R. Realtor Real Estate Used the software for: 2+ years ### "ACT review" September 4, 2024 3.0 Pros comfortable to use. dependable and accurate Cons unable to transfer history to another database Review Source Response from Act! September 13, 2024 Patty – Very sorry to hear you’re having trouble with transferring history data. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you. JF Justin F. DPM Airlines/Aviation Used the software for: 2+ years ### "Cloud version a little clunky " September 11, 2024 4.0 Whilst it does have CRM and email marketing capaibilities, it needs some work to make the UX more user friendly and easy to navigate Pros Has some good capabilities in CRM and email marketing Cons Its a little clunky the interface and could do with some redesign to make it more streamlined and user friendly Review Source Response from Act! September 20, 2024 We appreciate your review, Justin, and would like to ensure you're running the latest version of Act! We hope you'll give us a call at 866-873-2006 reach out to https://www.act.com/resources/contact/ or call 866-873-2006 so we can get a few more details, and provide some possible solutions. DM Don M. Owner Oil & Energy Used the software for: 2+ years ### "Degree Cooling Towers" August 20, 2024 5.0 It has been great, so I have to give it a 10 Pros I have all of my contacts and call notes in one organized location Cons So far, I have no negative comments to make regarding the act program Review Source Response from Act! August 30, 2024 It's great to hear that Act! is helping you manage all of your contacts and call notes and stay organized, Don. Thank you for your review! MA Martin A. Owner Real Estate Used the software for: 2+ years ### "Act imports large data at once" July 24, 2024 5.0 I have been using this for 25 years...since 1999. It's been a help to my business. Pros Act imports large data at once... without loss of any records. Stable, desktop version. Create shortcuts. Cons Everything is fine. It was hard to contact sales department due to high call volume but they did get back to me quickly. Reason for choosing Act! Reputation Review Source Response from Act! August 2, 2024 Thank you, Martin! We love hearing from our customers and we're happy to hear Act! is helping you run your real estate business. We'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ JS Jo S. Office Adminstrator Business Supplies and Equipment Used the software for: Less than 6 months ### "Thank You Support Team" August 15, 2024 5.0 I have to say that without the amazing support team at ACT we would be lost - the assistance and support is the best I have experienced. Always come away with a solution to the challenge you are facing. \[sensitive content hidden\] this morning has really provided amazing assistance and potentially made life alot easier now. Pros User friendly and has alot of functions that we still have not hit on Cons I don't find there is anything not to like, the functionalities are vast and we as a business have not hit on them by far. Review Source Response from Act! August 23, 2024 We're happy to hear that you're leveraging our Support team and beginning to explore Act!'s feature-rich capabilities. We understand how important customer support is as it's a core fundamental to our overarching customer-centric focus and mission. Thank you for taking the time, Jo, to provide this feedback! JH Jerry H. President Professional Training & Coaching Used the software for: 2+ years ### "ACT! in action" July 13, 2024 4.0 So far food customer service and technical support Pros Contact management across numerous platforms. Cons Mobile app needs work. Too cumbersome to enter contact data and tracking. Review Source Response from Act! July 26, 2024 Thank you for letting us know, Jerry, that you're using Act! to manage your contacts across multiple platforms. We see you have experienced some issues with Companion, our older mobile app, and we hope you'll try Act! Premium Cloud Mobile, our new mobile app for all our Act! Premium Cloud users. Built to the latest accessibility and useability standards, Act! Premium Cloud Mobile provides seamless contact management, activity & calendar coordination, and sales pipeline management, from your preferred mobile device. Learn more at https://www.act.com/products/act-mobile-apps/ KA Khrysty A. Operations Manager Financial Services Used the software for: 2+ years ### "Great Sales tool " September 13, 2024 5.0 Pros Great tool for sales departments! I like the address book feature for additions and lead notes. Cons The price per user is pretty high. Not worth having more than 1 user if you aren't using it everyday. Review Source Response from Act! September 20, 2024 We appreciate you taking the time to leave us this feedback, Khrysty! CK Chris K. Founder, President and CEO Information Services Used the software for: 2+ years ### "ACT Contact Management Software" July 23, 2024 4.0 Good overall, except for the times that it hangs when using it, and I have to close the application and start again. Pros Easy to use for my purposes. I only use it to store contacts and create history files Cons I have had many cases where the remote database would stop working with the cloud. Always fixed by ACT, but frustrating. Also, I repeatedly have situations where ACT hangs, and often I have to close it out and start again. This has probably happened over 50 times. When I call ACT for support, it gets resolved, but I never get a good answer why it is doing this. Review Source Response from Act! August 2, 2024 We appreciate your review and feedback, Chris and while we are happy to hear that Act! is meeting your needs, we are forwarding your performance-related feedback to our product team. Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.