# Page 7 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Act! the right CRM solution for you? Explore 909 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (909) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 11th, 2026 # Page 7 - Reviews of Act! ## Showing most helpful reviews Showing 151-175 of 909 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HT Harvey T. President Insurance Used the software for: 2+ years ### "I live on ACT all day long" July 8, 2024 5.0 I have been using ACT since it was a DOS program. Pros Keeps everthing in one place for my business. Cons Can be a little slow and drags on my computers resources Review Source Response from Act! July 26, 2024 We love our long-time customers, Harvey, and appreciate you taking the time to let us know that Act! is still helping you organize your business. VW Veronica W. Managing Director Executive Office Used the software for: 2+ years ### "ACT! User Since 1999" June 18, 2024 3.0 Overall I still enjoy using ACT!. The only comparable products that I am aware of are Maximizer and Goldmine. I do not know if they are still supported, however, I believe ACT! still has a stronger user base. I would expland my use of ACT! if I felt comfortable that the PC-based product will continue to be supported cost effectively. Pros I like that I can still use a PC-based product that I control and provide security necessary to product our client and internal information. I like that my customized version fits my basic needs to manage contacts and periodically send email messages and letters. Cons I need ACT support to fix problems with email merge too often. The time required to send routine communications annually has increased at least 10 fold due to time needed to fix problems. Most of the problems seem to be keeping up with Microsoft. Reason for choosing Act! It had a larger user base and stronger growth, letting us know that more users would support improvement of the product and customer support. There have been several ownership changes and decisions over the past 5 - 8 years have not supported our needs as much as your other customers. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) I needed more functionality, decided to have many employees and distributors use ACT! and did not want to continue developing the custom contact management software that we used. The product I used was not in your list. I DID NOT USE ACTIVECAMPAIGN. Review Source Response from Act! June 28, 2024 We value our long-time users and love hearing from you! We are happy to hear that you like the benefits of Act! Premium Desktop, but are sorry to learn that you are experiencing issues with the email merge. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. RH Richard H. Vice President Education Management Used the software for: 2+ years ### "Great Companion for a Small Business Owner" June 19, 2024 4.0 I have used it for as long as I have been in business and it has allowed me to be very successful and reach my goals. Pros To use as a true CRM to manage my relationship with my clients. Cons Problems with the integration with Microsoft Review Source Response from Act! June 28, 2024 Thank you for letting us know that Act! is helping you manage your client relationships, Richard. We hope that you'll reach out to our Support team if you have continued issues with your Microsoft integration. We're here to help and can be reached at https://www.act.com/resources/contact/ or give us a call at 866-873-2006. DB Dennis B. Managing Member Financial Services Used the software for: 2+ years ### "Great Program to manage your time " June 19, 2024 5.0 As stated above the ease of use and we were very familiar with the functionality since we used an old version since 2006 Pros Ease of use and we have used it since 2006 when we had 38 employees Cons getting use to the cloud version since we were on the 2013 on our server Review Source Response from Act! June 28, 2024 We're thrilled that Act! is helping you manage your financial services business, Dennis. Thank you for taking the time to let us know! PW Paige W. Office Manager-Personal Assistant Insurance Used the software for: 6-12 months ### "One system" May 15, 2024 5.0 I have enjoyed getting to learn about Act and all the different features, but see that all of the new features cost more money. This is difficult for a small business with only a few users. I like that I can always get help with the added cost. Pros The act database is one area to keep all files and information. It is tied to Outlook and saves all emails under contact as well. Cons That you have to pay for each feature that you might want to use. Review Source Response from Act! June 17, 2024 Hi Page, We are happy to hear that Act! is helping you manage your contact information. While Act! does offer optional add-ons, most of its features are included in the subscription price. Please check out this link to learn more. https://www.act.com/pricing/ Thank you for your review! bW bruce W. vp Real Estate Used the software for: 2+ years ### " Act! Review" June 14, 2024 3.0 Hmm. I pay a lot for something that does not change. Pros n/a. Cons the format design seems to have been taken away from a salesperson and given to a techie. The history now can be tricky to follow. It used to be very straight forward with corresponding dates/times per entry. No lomger the case you can have multiple entries per date so not accurate any more. also changing date for mat for future task was much easier, now you have to scroll through to get to a date. Painful, again a techie must have taken over design role, a sales guy would keep in nimple. Review Source Response from Act! June 28, 2024 Bruce, we're sorry to hear that you're not having a great experience right now. We want to help as best we can. Please visit https://www.act.com/resources/contact/ or give us a call at 866-873-2006 to see how we can provide some assistance. We look forward to speaking with you. TJ Terryl J. Vice President Music Used the software for: 2+ years ### "Easy to use " June 4, 2024 5.0 Pros We have been using Act Desktop for years. We recently converted to the online program to allow for easy coordination between partners. I was able to instruct an 80 year old man-set in his ways- how to use the new version within 30 minutes with very few questions. That in itself is worth the price! Cons So far, I haven’t seen anything that I don’t like. Review Source Response from Act! June 17, 2024 Hi Terryl, We are happy to hear that Act! is helping you grow your business and it is accommodating your changing needs. We appreciate you leaving this review! Thank you! EC Ed C. President Education Management Used the software for: 2+ years ### "A Powerful Means to Organize Une's Day and One's Work. " June 4, 2024 5.0 ACT! sat turned on on my desk at all times that I was in the office. It was the information source by which i lived. Pros Act's is a powerful organization tool. For example, one can talk to an individual on the telephone, hang-up, record in ACT a brief of the discussion, than later (on a defined date) talk to that individual again. Cons If your ACT goes down, you're now very likely in a quite difficult situation. Reason for choosing Act! Once started, taking time to see alternate products was no longer of valu OF STRONG NOTE: Act!'s Tech Support is outstanding. Using a remote hookup, Act will have a user back up and fully running in no time. Review Source Response from Act! June 17, 2024 Thank you, Ed, for letting us know that Act! is helping you stay organized and has become your single source of information. We love it! NE Neil E. Broker Real Estate Used the software for: 2+ years ### "ACT Database Is #1" June 11, 2024 5.0 Superb ... Excellent ... Outstanding ... The Very Best! Pros Always adding information regarding individuals, couples, and families that I have helped, or will help to buy and/or sell a home. Cons All Good! Review Source Response from Act! June 18, 2024 Thank you, Neil! We love hearing from our customers and enjoy learning how Act! is helping their businesses worldwide. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ TR Tonya R. President Oil & Energy Used the software for: 2+ years ### "Act! lets me focus on all of my customers at once instead of one at a time" March 23, 2024 5.0 We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in my daily workload. Its effective management of complex sales operations and its user-friendly interface make it an invaluable asset. Pros Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines. Cons I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs. Review Source Response from Act! March 29, 2024 We are happy to hear that Act! is really helping you stay on top of all of the details of your business, Tonya. We appreciate your review! CR Claire R. Director Public Relations and Communications Used the software for: 2+ years ### "Feels like home" April 15, 2024 5.0 Loving it so far - feels like coming home. Pros I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1! Cons I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help. Reason for choosing Act! It allowed me to buy a licence for just one person, paying monthly - and it was familiar. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was using a mix of hubspot, gmail, mailchimp and excel spread sheets and it was a mess. I need to streamline my activity and stop manual processes like reporting. Review Source Response from Act! May 3, 2024 We are so happy to have you back, Claire, and thrilled to hear that Act! is already saving you time and helping you organize your business. We wish you the very best with your freelance business! How exciting! SO Scott O. CTO Education Management Used the software for: Less than 6 months ### "One person operation-great. Enterprise unknown." April 24, 2024 4.0 Dismal-frustrating-complete waste of our team time watching videos that showed features only available to $$$$ pricing. I NEVER buy annual commitments on unknown software but in a moment of 'getting the job done' I did it here. Pros Familiar from days gone past. Cons The marketing is limited for larger-scale campaigns. To their credit, they did reach out and offer very well-crafted training. Switched from [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Sales automation promised by ACT! that did not ever exist without very expensive premium addons. Review Source Thomas D. President Computer & Network Security Used the software for: 2+ years ### "Act and old and reliable friend." November 29, 2023 5.0 I have looked at other CRM packages and find they offer no great benefits. Pros It is easy to understand and use. You can add fields on any screen and it's user friendly. Cons Integration with exchange is unreliable. Support is spotty at best. Reason for choosing Act! Easy to use and understand. I have been using it from the 1980's. It hasn't changed much but after looking at other products I see not reason it should. Review Source Response from Act! December 1, 2023 Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources. CH Cyndy H. Inside Sales Industrial Automation Used the software for: 2+ years ### "Ease of Use" June 4, 2024 4.0 Pros I've been using Act for many years and the ease of use and synchronizing to Outlook makes it a very convenient tool for managing customer databases. Cons Act tends to be behind in keeping up with being compatible with new releases of Windows and Windows-related programs. Review Source Response from Act! June 17, 2024 It's great to hear, Cyndy, that Act! continues to help you manage your customer data. Thank you for your review. KF Kaleb F. Strategic Manager - Communications and Engagement Non-Profit Organization Management Used the software for: 2+ years ### "UI Improvements" March 20, 2024 3.0 Great. I've been working with \[sensitive content hidden\] for the past few weeks and he's been extremely helpful. We are only a small organisation but he has taken care to guide me through the transition step by step. He couldn't have communicated Pros Online features make it easy to access data. Cons The UI could have some significant improvements. Immediate suggestions for the online version would be: - Include keyboard shortcuts - Ability to clear the search function with the click of a button - Improve layout editing more user friendly Review Source Response from Act! June 17, 2024 We appreciate your review, Kaleb, and your letting us know your feature suggestions. This has been shared with our product team, and if there are additional features you’d like to see in Act!, we invite you to please submit a feature request by visiting this URL. Thank you again for your feedback. https://actlink.info/40XVmWQ JT John T. Business Development Manager Construction Used the software for: Less than 6 months ### "Vacuum Excavator Hire " June 11, 2024 5.0 Great service, great support, great product so I'm a believer Pros Easy to set up and does what it says on the tin Cons We are happy so there are no cons for us Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Act! Value for money, ease of use, experience of known customers all worked for me Review Source Response from Act! June 17, 2024 Thank you for letting us know, John, that Act! is helping you grow your business. We value your feedback! AT Angela T. Scheduling Coordinator Real Estate Used the software for: 2+ years ### "Long Time User" October 31, 2019 4.0 Because we have at least 3 people involved in one transaction, the relationship tab helps us tie them together to the transaction. We can toggle back and forth easily without having to search another name. It's quick and efficient. With our customized fields, we can easily see years of history for a client on one page. We have been frustrated over the years by the number of crashes and freezes.Occasionally an import will not import correctly and the data in put into the wrong fields. The support help and support page of the marketing automation is very poor and lacking in depth training on creating/sending eblasts. There are is no advanced level training for the eblasts and drip marketing. Pros This is a robust software program. We have added many custom fields that allows us to track a lot of data really dig into for trends and statistics. We love how history is captured a for all the activity we do for and with a client. We rely on the relationship tab heavily as multiple people are involved in a transaction. We are really enjoying the new Marketing Automation. It has a lot of robust features that we are just beginning to tap into. We also like the groups feature. We have hundreds of groups that we can run reports and create statistics from. We can see how many groups a contact is part of which helpful as well. I like the statistics ACT generates from drip marketing. Knowing what emails bounced back or who opted out helps us improve our data. Cons When searching for a person, it doesn't give you the option of having similar names - the spelling must be exact. It crashes when we are in the social updates tab. Customer Service: Often the techs are hard to understand. The time we spend on the phone with customer service on average lasts about 1/2 to an hour depending on the issue. That is a big interruption to our workflow in the office. One thing I wish ACT would do is send to 2 emails at once. When sending out an eblast, it pulls from the email field. If there is more than one email address followed by a semicolon, it won't send to both. It bounces back. Reason for choosing Act! We've been using it for more than 15 years and are excited when another new upgrade and improvement is made. Familiarity and loyalty! Review Source AF Alissa F. Sales Computer & Network Security Used the software for: 2+ years ### "Act is the affordable options " July 15, 2022 5.0 Overall Act has been a strategic software choice for our organization. Pros Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use. Cons Act hasn’t had many changes in the last two years. I would like to see more growth for this product. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Act! Act has the more affordable option Review Source Response from Act! July 18, 2022 We love hearing from customers Alissa! Thanks for letting us know why you selected Act! and how it is helping your business. We look forward to more years delivering value to you! MP Manuel P. Attorney at Law Legal Services Used the software for: 2+ years ### "I used to love Act!, but now I'm looking for a better product that actually works for me" February 2, 2023 4.0 Pros I have been using Act! for decades via its various owners and takeovers. It served me well in sales and marketing, and now I use it to track my legal clients and court hearings, trials, etc. Cons It does not work in Windows 11, which came with my new computer. Your Tech Support was no help, telling me simply that Microsoft knows about it and "someday" will have a fix. Meanwhile, with a local technician, I had to roll back to Windows 10 (hundreds of dollars paid), then I had to pay a remote Act! specialist (not your employee) to help to get it to "work" even in Windows 10. It barely works now, freezing up constantly and repeatedly throughout my workday. It is practically useless, but I bear with it until I can find another product that works for me. Reason for choosing Act! Because it used to work great for me, and I became very adept at and comfortable with using it. Review Source Response from Act! February 10, 2023 Thank you, Manuel, for your feedback. We appreciate you taking the time to let us know how Act! is working for you. We see that you had Microsoft 11 compatibility issues last fall, and according to our records, moved to Windows 10 to restore your database and functionality. We are sorry to hear you are still experiencing issues and hope that you'll reach back out to our Support team for further assistance at https://www.act.com/resources/contact/ or call 866-873-2006. In addition, we are happy to share the following Knowledgebase article published by Microsoft with more details about the issue and resolution. https://learn.microsoft.com/en-us/troubleshoot/sql/database-engine/database-file-operations/troubleshoot-os-4kb-disk-sector-size VM Vincent M. C.E.O. Information Technology and Services Used the software for: 2+ years ### "ACT CRM, Great Starter CRM. " September 15, 2021 3.0 For many years that I did use act I really enjoyed it was a great tool getting used to working with it was very easy for me. we did a lot of customization to the dashboard added some imagery additional fields it was really awesome. We didn't get to the point to using their marketing campaign products but the email templates were really awesome really awesome Pros I really liked the contact management history management email integration and tracking grouping of contacts opportunity groups add opportunity ratings. Cons Act is a really great entry level CRM it has some functionality's third party capabilities other products you can purchase from the store but it just doesn't have what it takes to get you over the hill when you get a little bit larger Reason for choosing Act! I chose Act because of my background use with Gold Mine and earlier versions of Act. Act while I used it was a great product for contact management, mail merge templates tracking all of your daily activities and contact interactions. Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) Quite simply we outgrew Act. Zoho One is an enterprise level platform with 40 different applications. For the same exact price per user we got a lot more product for the price. Act again is a very great entry level CRM if it does what you need to do stay with it there's no reason to switch. we did not have a bad experience with act more their support department, save on occasion when you would call support you'd get the Indian’s overseas and you could barely hear them it's as if they were talking very quietly on purpose. Review Source VR Vincent R. Banking Used the software for: ### "Awful experience with Act!" June 18, 2014 1.0 Pros There is absolutely nothing I like about this software. Cons Zero functionality. It can't pull any reports that are meaningful. When I think I can pull a report that is meaningful, I realize the data isn't even correct. It has almost no dynamic features; for instance, it can't update data by pulling it from another source; it has to be manually changed, which leads to errors. Also, Act! web premium only works if you have a really high quality internet connection. For example, we have 100MBPS internet; however, the speed is very inconsistent, which causes the Premium web version of Act! to constantly crash every time the internet slows down, while any normal web app would continue to load, or try to load, or just slow down. But Act! doesn't have that functionality; it just crashes, becomes unresponsive, and doesn't save any of the data you just input. When you restart your browser, it makes you sign in again. Also, almost no functionality is available on the web app; you can't delete contacts on the web version; you cannot import anything into the web version, and you can't manipulate any data. You can only input completely new data. It's literally awful. Contacts don't link well with groups or 'companies.' If you have seven people working for the same company and that company moves offices. If you change the address to that company, you have to individually change those seven people who work there. But the worst feature is the importing tool. You can't import in any 'advanced' way at all unless you pay for an importer tool, which you can't be sure will work for you. When talking with our third party Act! customer service person, I asked if I could try the import tool to make sure it did what I want before I bought it, or if I could have him try it for me to make sure it worked, and he said "No. There is no way to provide that service." When asking a simple question like, "So your input tool didn't find the duplicate contacts and just imported 700 duplicates. Is there a way to delete the duplicates all at once? Because all I see is an option to delete the duplicates one by one?" they told me there was no way to do it but that they would charge me to have them delete them for me. And I was quoted at an over 50 hour project quote, for something that took me one minute to do. So I just restored my backup file and started over. Also, I purchased a duplicate removal tool that was developed by a third party software company, and I thought it would work great, but it turns out that half of the contacts in the system had been uploaded with their full name as one fiedl and the other half with their first middle and last name as different fields. There is now way to differentiate this in ACT because it displays them the same way, so it merged all of the John's into one John contact. So again, I had to restore to a backed up database. The Swiftpage integration is awful. The only way I am able to use Swiftpage to any success is to export every single email, name, and address in Act! into an Excel spreadsheet, remove any duplicates, sort by region or the way I want to set up groups to email blast in Swiftpage, go to the actual swiftpage6.com website and upload the spreadsheets into Swiftpage manually. The Swiftpage email marketing HTML editor is also pretty bad. You can write beautiful HTML to display a great email, but Swiftpage mutilates the code in ways no one could ever understand. I am a professional coder - javascript, html, css - and it takes me hours, sometimes days, to design a marketing email that displays correctly in any sort of email client. In fact, it doesn't even ever look great when it's done, even after all the hard work. I would highly recommend any other email marketing company other than Swiftpage. I was on hold with a Swiftpage rep once for over three hours to find out why my email blast which was supposed to be sent by 10AM was still in the queue by 7pm. It actually didn't go out till almost midnight, and we had a 3% open rate, when we normally have a 15% open rate with other email marketing software. Please, please please do not buy this. With a database as important and large as mine, it's going to be extremely hard to switch to another software without major delays in service. The company has used it since 2002, and there is a lot of important data that needs to be imported into to a new system. It's going to cost a lot of money to do, and we will do it, but I just pray and beg that no one else ever has to be in the same situation that I am in if they don't have to be. Review Source DU David U. Director Computer & Network Security Used the software for: 2+ years ### "Act and your need for a CRM" September 19, 2022 3.0 Without the introduction of a CRM, i doubt we would have had the client retention we have been lucky to have, we had trialed other CRM's, from free online to high cost ones like Goldmine - they all do much the same but our need to a specific way of accessing and manipulating our data left us with Act as the only real option. One option was to have a bespoke system but costs in the region of £100,000 and constant support didnt make much business sense at the time and after seeing similar projects fail at rival companies we think the route we took has been justified Pros Having the ability to scale requirements has helped the business grow without huge outlay. Has the capability to use high end hardware and now has a Cloud based solution so removing the need for costly onsite equipment if required Cons As usual costs, the license model has change from perpetual to the per user per year, the Cloud based variant is expensive but comparable to others. The need for a 3rd party module to fully use the software for our needs has increased usability but at a cost, would of been nice to include in subscription Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Act! Zoho wasnt around at the original decision but was pushed a new Sales Director, after 4 weeks of trying to get 10 client details imported to show proof of use we gave up - no direct import without essential data loss. Goldmine was extensively used by 3 Sales reps, although powerful it didnt meet the requirement we needed at the time, and at the time was 5 times more expensive. The budget wouldnt stretch even if we would get everything we needed from it so Act was chosen Review Source Response from Act! September 23, 2022 Hi David, thank you for taking the time to share how your business is using Act! -especially the cloud-based solution. We love hearing from our customers, so thanks again for sharing! KL Karina L. Food & Beverages Used the software for: ### "Constant glitches, awful customer service" September 11, 2014 1.0 Pros At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do! Cons This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more. After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help. Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money. As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence. I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee. The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft. Review Source VMR Van McLean R. Business Development and Communications Manager Non-Profit Organization Management Used the software for: 2+ years ### "ACT! for NGOs" April 22, 2021 5.0 I generally find ACT! basic but easy to use. You find there what you need - particularly the database management. Pros I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient. Cons ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) ACT! offers a more attractive price as compared to other email marketing platforms Review Source MD Michelle D. Owner Legal Services Used the software for: 2+ years ### "Act! through the years" February 19, 2021 4.0 I love Act!, the functionality, the ability to customize, detailed reports. I run my single jobs, AR, AP, reporting, generate documents, calendar, follow up, email all through Act! and have micro control of every document and report. I have several users and the addons are endless. Pros I began using Act! 20+ years ago the draw for me was the ability to customize the product for my companies needs. I have run my company's database with this software from start up and I have made it work through the years. In the earlier days I was able to automate functionality to stay ahead of trends and have robust productivity far a head of my competitors. As the years have gone on and the product was sold and resold they have updated and brought general users more but have left lifelong users in the dust for profit. Cons Subscription services that cripple my ability to utilize the fully purchased/owned product. I feel that the company sold out for recurring subscriptions. I don't care that they want to go to subscription but I do care that I have my feet held to the fire because of it. Users like myself enabled their progress and continued success. Reason for choosing Act! Act! gave me a starting point and a user friendly interface that I could easily behind the scenes customize. The import and export functions were simple and the ability to create templates and reports that had dynamic functionality was impressive. I could even create macros, easily build queries and set fields to launch other programs upon entry into that field. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.