# Page 5 | Act! Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Act! the right CRM solution for you? Explore 853 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175860/Act/reviews --- Act! 3.9 (853) [View alternatives](https://www.capterra.com/p/175860/Act/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 5 - Reviews of Act! ## Showing most helpful reviews Showing 101-125 of 853 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Ed C. President Education Management Used the software for: 2+ years ### "A Powerful Means to Organize Une's Day and One's Work. " June 4, 2024 5.0 ACT! sat turned on on my desk at all times that I was in the office. It was the information source by which i lived. Pros Act's is a powerful organization tool. For example, one can talk to an individual on the telephone, hang-up, record in ACT a brief of the discussion, than later (on a defined date) talk to that individual again. Cons If your ACT goes down, you're now very likely in a quite difficult situation. Reason for choosing Act! Once started, taking time to see alternate products was no longer of valu OF STRONG NOTE: Act!'s Tech Support is outstanding. Using a remote hookup, Act will have a user back up and fully running in no time. Review Source Response from Act! June 17, 2024 Thank you, Ed, for letting us know that Act! is helping you stay organized and has become your single source of information. We love it! NE Neil E. Broker Real Estate Used the software for: 2+ years ### "ACT Database Is #1" June 11, 2024 5.0 Superb ... Excellent ... Outstanding ... The Very Best! Pros Always adding information regarding individuals, couples, and families that I have helped, or will help to buy and/or sell a home. Cons All Good! Review Source Response from Act! June 18, 2024 Thank you, Neil! We love hearing from our customers and enjoy learning how Act! is helping their businesses worldwide. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ CC Chloe C. Sales Machinery Used the software for: 1-2 years ### "Great system for businesses big and small " May 21, 2024 5.0 Pros Act is great, the customer service at ACT! is even better. Cons Some of the reports cannot be done on site. But always contact ACT! and they sort it for me. Review Source Response from Act! June 3, 2024 Thank you, Chloe, for your review. We are thrilled to hear that Act! is helping you manage your business and that you have found our support team helpful! We love hearing from our customers. KF Kaleb F. Strategic Manager - Communications and Engagement Non-Profit Organization Management Used the software for: 2+ years ### "UI Improvements" March 20, 2024 3.0 Great. I've been working with \[sensitive content hidden\] for the past few weeks and he's been extremely helpful. We are only a small organisation but he has taken care to guide me through the transition step by step. He couldn't have communicated Pros Online features make it easy to access data. Cons The UI could have some significant improvements. Immediate suggestions for the online version would be: - Include keyboard shortcuts - Ability to clear the search function with the click of a button - Improve layout editing more user friendly Review Source Response from Act! June 17, 2024 We appreciate your review, Kaleb, and your letting us know your feature suggestions. This has been shared with our product team, and if there are additional features you’d like to see in Act!, we invite you to please submit a feature request by visiting this URL. Thank you again for your feedback. https://actlink.info/40XVmWQ CH Cyndy H. Inside Sales Industrial Automation Used the software for: 2+ years ### "Ease of Use" June 4, 2024 4.0 Pros I've been using Act for many years and the ease of use and synchronizing to Outlook makes it a very convenient tool for managing customer databases. Cons Act tends to be behind in keeping up with being compatible with new releases of Windows and Windows-related programs. Review Source Response from Act! June 17, 2024 It's great to hear, Cyndy, that Act! continues to help you manage your customer data. Thank you for your review. SO Scott O. CTO Education Management Used the software for: Less than 6 months ### "One person operation-great. Enterprise unknown." April 24, 2024 4.0 Dismal-frustrating-complete waste of our team time watching videos that showed features only available to $$$$ pricing. I NEVER buy annual commitments on unknown software but in a moment of 'getting the job done' I did it here. Pros Familiar from days gone past. Cons The marketing is limited for larger-scale campaigns. To their credit, they did reach out and offer very well-crafted training. Switched from [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/)[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Sales automation promised by ACT! that did not ever exist without very expensive premium addons. Review Source MC Max C. President Wholesale Used the software for: 2+ years ### "Good CRM , Keeps me in touch with customers " May 23, 2024 4.0 Pros \[sensitive content hidden\] was awesome to work with on getting me to the cloud and understanding what I wanted, he did it all on the technical side , I also commend \[sensitive content hidden\] on the sales side he was excellent at explaining my options Cons I called Enhanced support about 4 other times, and they were ok but really did not understand what I was trying to accomplish (Reason why I called 4 xs ) but once I got \[sensitive content hidden\] we spoke , He understood and did it while also teaching me Review Source Response from Act! June 4, 2024 We really appreciate hearing from you, Matt, and we are happy to know that our Support and Sales teams were helpful as you transitioned to the cloud! Thank you for your review! JT John T. Business Development Manager Construction Used the software for: Less than 6 months ### "Vacuum Excavator Hire " June 11, 2024 5.0 Great service, great support, great product so I'm a believer Pros Easy to set up and does what it says on the tin Cons We are happy so there are no cons for us Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Act! Value for money, ease of use, experience of known customers all worked for me Review Source Response from Act! June 17, 2024 Thank you for letting us know, John, that Act! is helping you grow your business. We value your feedback! DG Daniel G. consultant Computer Software Used the software for: 2+ years ### "good CRM for the money" May 15, 2024 3.0 using it since v2.0. using it since v2.0 Pros the basic CRM function, the basic CRM function Cons priced a little high, some minor bugs still in the product, differences between Web and local PC app Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) writing my oen database program was too maintenance intensive Review Source Response from Act! May 31, 2024 Thanks for taking the time to share your review, Daniel. We really appreciate hearing from our long-term and loyal customers! ML Mike L. MD Oil & Energy Used the software for: 2+ years ### "A user for 30 years!" May 14, 2024 5.0 An essential tool in product marketing for over 39 years. Pros The ability to bespoke the database fields and desgn layout with its Marketing Autonation module. Cons Its use of SQL server software which can be very tempramental Reason for choosing Act! Chose it 34 years ago!! Never needed to move! Review Source Response from Act! May 17, 2024 It's great to hear that you're leveraging Act! Marketing Automation for your marketing campaigns and communications. We love our long-term customers and really appreciate you taking the time to tell how Act! is helping your business! Thankyou, Mike! CR Claire R. Director Public Relations and Communications Used the software for: 2+ years ### "Feels like home" April 15, 2024 5.0 Loving it so far - feels like coming home. Pros I used ACT! for nearly 20 years in my previous role and when I went freelance I really missed it but thought it was not affordable. I am now so busy I really needed to get organised and I was pleasantly surprised at how affordable it actually is. It only really needs to save me one hour a month to give me more than return on investment - and it did that on day 1! Cons I made a silly error uploading and couldn't figure out how to undo so I shall be calling on the onboarding team for help. Reason for choosing Act! It allowed me to buy a licence for just one person, paying monthly - and it was familiar. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was using a mix of hubspot, gmail, mailchimp and excel spread sheets and it was a mess. I need to streamline my activity and stop manual processes like reporting. Review Source Response from Act! May 3, 2024 We are so happy to have you back, Claire, and thrilled to hear that Act! is already saving you time and helping you organize your business. We wish you the very best with your freelance business! How exciting! LM Lee M. Marketing Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "\[sensitive content hidden\]Senior Act! Account Executive " April 25, 2024 4.0 Good, but need to review the training which I've just become aware of after 18 months of using it. Pros the customer support services from \[sensitive content hidden\] Senior Act! Account Executive has been outstanding! Cons Its not the best service on the market but is sufficient for what we need. Review Source Response from Act! May 17, 2024 Hi Lee, thanks for letting us know that our Sr Account Executive and support have been helpful to you. We invest a lot in our Support and Training resources because we know they are essential to our customers’ success. It sounds like you’re ready to learn more about how Act! can help you manage and grow your business and we hope you find the videos, knowledgebase articles, and webinars helpful. CC Christine C. Owner Insurance Used the software for: 2+ years ### "Use it Daily!" April 29, 2024 5.0 I have looked at other products but am used to the ease of ACT so choose not to change. Pros I use ACT for my customer database and storing info about my clients. I use it daily for writing letters or referring to information I keep in the notes. I also use it for printing labels for my newsletters Cons It has trouble opening on occasion which makes using it frustrating Review Source Response from Act! May 31, 2024 It's great to hear, Christine, that Act! is helping you manage your clients' information and coordinate outreach. We really appreciate you letting us know! WS William S. President Financial Services Used the software for: 2+ years ### "Great Customer Management System" May 15, 2024 5.0 Pros Customer contact history and email records. Cons Occasional glitch in performance. Some minor performance errors that were largely corrected by support personnel. Review Source Response from Act! May 31, 2024 We are thrilled to hear that you're leveraging Act!'s powerful data management features around contact history and email records. It's great to know we are helping you manage and grow your financial business! BP Brian P. President Financial Services Used the software for: 2+ years ### "Zero to Success in 1 year" April 18, 2024 5.0 Could not of managed 100 prospective clients at a time without keeping track of all conversations, emails and sms. Pros keeps track of all communication, from emails to sms and phone calls Cons nothing, everything performs as expected. Reason for choosing Act! ease of use, the best support ever seen for CRM. Started useing ACT in 1997 and have used it ever since. This is my 3rd business I have started from scratch Review Source Response from Act! May 6, 2024 Thank you, Brian! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world. And, we'd love to learn more about your business if you'd like to share your Act! Success Story. It's easy - just paste this link into your browser to get started. Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ BC Brian C. President Financial Services Used the software for: 2+ years ### "My thoughts" April 30, 2024 5.0 I have used ACT for 33 years. I am a fan. Pros Keeps me up to date with follow-ups. I don't have anything else to add. Cons Coordinating issues between outlook and ACT Review Source Response from Act! May 17, 2024 We love hearing from our long-term, loyal customers Brian, and appreciate you taking the time to let us know that Act! is helping you stay on top of your follow-ups. Thank you for sharing this feedback. KD Keith D. Owner Information Technology and Services Used the software for: 2+ years ### "ACT Review" April 26, 2024 5.0 Excellent. I've been using ACT for over 20 years. Pros Simple, easy to use. In the cloud and backed up so I can pull it up on any device. Cons Sometimes it doesn't want to change company names when you are doing a search. Review Source Response from Act! May 17, 2024 We are happy to hear you're finding Act! easy and simple to use, Keith. We love hearing how Act! is helping our customers manage and grow their businesses and it's exciting that we've been partners for over 20 years! Thank you for sharing this feedback with us. PM Paul M. CEO and President Pharmaceuticals Used the software for: 2+ years ### "ACT! Excellence" April 10, 2024 5.0 I have been using ACT for over 30 years and have recommended it to hundreds of people and companies. Pros It literally runs all aspects of my life seamlessly. The recent upgrade was assisted by your technician, \[sensitive content hidden\]. I have been resisting an upgrade for years (I think I was on 20 because I was concerned of a failure during the process. He was outstanding and to sum up my impression of him in succinctly: very Patient, very intelligent and very knowledgeable Cons Nothing Reason for choosing Act! Lucky decision choice over 30 years ago. Review Source Response from Act! April 26, 2024 Thank you Paul, for taking the time to leave this review. It's so great to hear that Act! is helping you manage a wide range of activities! We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started. We hope to hear from you! Thanks again for sharing and we wish continued success to you! https://www.act.com/success-stories/ TR Tonya R. President Oil & Energy Used the software for: 2+ years ### "Act! lets me focus on all of my customers at once instead of one at a time" March 23, 2024 5.0 We rely on Act! daily. Without Act! I would not be able to stay on top of all of the activities in my daily workload. Its effective management of complex sales operations and its user-friendly interface make it an invaluable asset. Pros Act! keeps me organized, despite all of the people I work with each day. It helps me keep track of all the quotes, orders and to-dos so I don’t miss important deadlines. Cons I really don’t have any. Honestly if I did not have Act!, I would not be able to stay on top of all the activity going on in my daily workload. I would end up losing contacts as well as missing many of my customer needs. Review Source Response from Act! March 29, 2024 We are happy to hear that Act! is really helping you stay on top of all of the details of your business, Tonya. We appreciate your review! JN Joseph N. Information Technology Specialist Construction Used the software for: 6-12 months ### "An awe-inspiring and powerful Marketing Automation and CRM Platform." May 6, 2024 5.0 It is a reliable and convenient platform for lead nurturing.Act! also increases customer engagement. Pros It is possible to identify and generate more leads and customers with Act!.Again, Act! streamlines and automates marketing operations.It is possible to build and manage strong customer relationships with Act!. Cons Until now I haven't encountered any shortcomings with Act!. Review Source Response from Act! May 10, 2024 Thank you, Joseph, for sharing that Act! is helping you generate more leads and build stronger customer relationships. Your review makes our day! Thomas D. President Computer & Network Security Used the software for: 2+ years ### "Act and old and reliable friend." November 29, 2023 5.0 I have looked at other CRM packages and find they offer no great benefits. Pros It is easy to understand and use. You can add fields on any screen and it's user friendly. Cons Integration with exchange is unreliable. Support is spotty at best. Reason for choosing Act! Easy to use and understand. I have been using it from the 1980's. It hasn't changed much but after looking at other products I see not reason it should. Review Source Response from Act! December 1, 2023 Thank you, Thomas - we value your feedback and enjoy hearing that you find Act! intuitive and easy to use! We're sorry to hear that you've had some inferior support experiences and hope you'll give our team another try. We want to help and continually strive to improve our support and training resources. AT Angela T. Scheduling Coordinator Real Estate Used the software for: 2+ years ### "Long Time User" October 31, 2019 4.0 Because we have at least 3 people involved in one transaction, the relationship tab helps us tie them together to the transaction. We can toggle back and forth easily without having to search another name. It's quick and efficient. With our customized fields, we can easily see years of history for a client on one page. We have been frustrated over the years by the number of crashes and freezes.Occasionally an import will not import correctly and the data in put into the wrong fields. The support help and support page of the marketing automation is very poor and lacking in depth training on creating/sending eblasts. There are is no advanced level training for the eblasts and drip marketing. Pros This is a robust software program. We have added many custom fields that allows us to track a lot of data really dig into for trends and statistics. We love how history is captured a for all the activity we do for and with a client. We rely on the relationship tab heavily as multiple people are involved in a transaction. We are really enjoying the new Marketing Automation. It has a lot of robust features that we are just beginning to tap into. We also like the groups feature. We have hundreds of groups that we can run reports and create statistics from. We can see how many groups a contact is part of which helpful as well. I like the statistics ACT generates from drip marketing. Knowing what emails bounced back or who opted out helps us improve our data. Cons When searching for a person, it doesn't give you the option of having similar names - the spelling must be exact. It crashes when we are in the social updates tab. Customer Service: Often the techs are hard to understand. The time we spend on the phone with customer service on average lasts about 1/2 to an hour depending on the issue. That is a big interruption to our workflow in the office. One thing I wish ACT would do is send to 2 emails at once. When sending out an eblast, it pulls from the email field. If there is more than one email address followed by a semicolon, it won't send to both. It bounces back. Reason for choosing Act! We've been using it for more than 15 years and are excited when another new upgrade and improvement is made. Familiarity and loyalty! Review Source AF Alissa F. Sales Computer & Network Security Used the software for: 2+ years ### "Act is the affordable options " July 15, 2022 5.0 Overall Act has been a strategic software choice for our organization. Pros Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use. Cons Act hasn’t had many changes in the last two years. I would like to see more growth for this product. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Reason for choosing Act! Act has the more affordable option Review Source Response from Act! July 18, 2022 We love hearing from customers Alissa! Thanks for letting us know why you selected Act! and how it is helping your business. We look forward to more years delivering value to you! MP Manuel P. Attorney at Law Legal Services Used the software for: 2+ years ### "I used to love Act!, but now I'm looking for a better product that actually works for me" February 2, 2023 4.0 Pros I have been using Act! for decades via its various owners and takeovers. It served me well in sales and marketing, and now I use it to track my legal clients and court hearings, trials, etc. Cons It does not work in Windows 11, which came with my new computer. Your Tech Support was no help, telling me simply that Microsoft knows about it and "someday" will have a fix. Meanwhile, with a local technician, I had to roll back to Windows 10 (hundreds of dollars paid), then I had to pay a remote Act! specialist (not your employee) to help to get it to "work" even in Windows 10. It barely works now, freezing up constantly and repeatedly throughout my workday. It is practically useless, but I bear with it until I can find another product that works for me. Reason for choosing Act! Because it used to work great for me, and I became very adept at and comfortable with using it. Review Source Response from Act! February 10, 2023 Thank you, Manuel, for your feedback. We appreciate you taking the time to let us know how Act! is working for you. We see that you had Microsoft 11 compatibility issues last fall, and according to our records, moved to Windows 10 to restore your database and functionality. We are sorry to hear you are still experiencing issues and hope that you'll reach back out to our Support team for further assistance at https://www.act.com/resources/contact/ or call 866-873-2006. In addition, we are happy to share the following Knowledgebase article published by Microsoft with more details about the issue and resolution. https://learn.microsoft.com/en-us/troubleshoot/sql/database-engine/database-file-operations/troubleshoot-os-4kb-disk-sector-size VM Vincent M. C.E.O. Information Technology and Services Used the software for: 2+ years ### "ACT CRM, Great Starter CRM. " September 15, 2021 3.0 For many years that I did use act I really enjoyed it was a great tool getting used to working with it was very easy for me. we did a lot of customization to the dashboard added some imagery additional fields it was really awesome. We didn't get to the point to using their marketing campaign products but the email templates were really awesome really awesome Pros I really liked the contact management history management email integration and tracking grouping of contacts opportunity groups add opportunity ratings. Cons Act is a really great entry level CRM it has some functionality's third party capabilities other products you can purchase from the store but it just doesn't have what it takes to get you over the hill when you get a little bit larger Reason for choosing Act! I chose Act because of my background use with Gold Mine and earlier versions of Act. Act while I used it was a great product for contact management, mail merge templates tracking all of your daily activities and contact interactions. Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) Quite simply we outgrew Act. Zoho One is an enterprise level platform with 40 different applications. For the same exact price per user we got a lot more product for the price. Act again is a very great entry level CRM if it does what you need to do stay with it there's no reason to switch. we did not have a bad experience with act more their support department, save on occasion when you would call support you'd get the Indian’s overseas and you could barely hear them it's as if they were talking very quietly on purpose. Review Source Similar Products Featured