---
title: "Timeero Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Timeero the right Time Tracking solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://bx-capterra-fa08pa6pm-g2dm.vercel.app/p/175900/Timeero/reviews/"
page_type: "reviews"
language: "en"
---

Timeero

4.5 (130)

[View alternatives](https://www.capterra.com/p/175900/Timeero/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated July 23rd, 2026

# Reviews of Timeero

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

JZ

Jun Z

ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“We specifically use the app to track our team's time and mileage, and once everything is accurately set up, the features work very well.“

July 8, 2026

TJ

Tetyana J

DirectorConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months.

“No column for sick time requests, it just lumps sick time requests with the total hours.“

March 26, 2026

TF

Theresa F

Case ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months.

“I enjoy having a mobile app that makes clocking in and out easy, I also enjoy the ability to track your hours through the entries option, overall Timeero has been the best for clock in and out that I have come across and would highly recommend the app for other businesses and when I did have an issue \[sensitive content hidden\] provided support that was helpful while he was also encouraging and patient staying on the phone with me until he was sure the problem was resolved.“

September 4, 2025

BH

Bianca H

HR ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years.

“Pages may load slowly, freeze briefly, or not respond as expected, which can interrupt workflow and require refreshing or reopening the window to continue.“

January 21, 2026

JZ

Jun Z

ManagerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“The actual tools provided for business management and team collaboration are genuinely good, which makes the daily tracking straightforward once you get the hang of it.“

July 8, 2026

Jim K

CFOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“The reporting is a bit funky when i need to run payroll on ADP. “

April 22, 2026

LS

Lisa S

Office ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years.

“I really like the geo fencing as well as the reminders to check in when the guys get to the job site and leave the job site.“

May 29, 2026

JT

Janet T

PAYROLLConstruction, 11 - 50 employeesUsed the software for: 6-12 months.

“Tracking our employees during work hours is what I find the least enjoyable.“

June 17, 2026

## Showing most helpful reviews

Showing 1-25 of 130 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Marcus Vinny L.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Great App for Time Tracking and Team Management"

April 10, 2026

5.0

Easy to use, and the support team is great. \[sensitive content hidden\] was very helpful and quick to respond whenever we needed assistance. The app helps us stay organized with time tracking and job management. I would definitely recommend this app to anyone looking for a reliable solution.

Pros

Easy to use and very simple to navigate. The app makes it quick to track time, locations, and jobs without confusion. Everything is clear, and it helps keep my team organized and accountable on a daily basis.

Cons

Sometimes the app can be a little slow to load, and I wish there were more customization options for reports. Also, a few features could be more intuitive, but overall it still works well for what we need.

Review Source

Response from Timeero

April 14, 2026

Thank you for your feedback! We’re glad to hear Timeero has been easy to use and helps keep your team organized and accountable. We also appreciate your notes on load times and report customization. We are currently working on a custom reporting system, hopefully to be available later this year! And thank you for the kind words about Katelyn! We’re happy she could provide quick and helpful support. We really appreciate your recommendation!

KD

Karrie D.  
Office Manager  
Hospitality  
Used the software for: 1-2 years

### "Great Product"

January 19, 2026

5.0

Overall, our experience with Timeero has been excellent. It’s easy to use, highly accurate, and makes tracking employee time and location simple and reliable. The customer service team is responsive and friendly, and despite the occasional logout issue, Timeero has been a valuable and efficient tool for managing our workforce.

Pros

Timeero has been incredibly easy to use from day one. The interface is simple and intuitive, making onboarding quick and painless. The tracking accuracy is outstanding—by far the most accurate of all the apps we’ve tried. On top of that, their customer service is excellent: response times are fast, and the team is always friendly and helpful. Timeero truly stands out and is easy to recommend.

Cons

Dislikes: The app occasionally logs users out unexpectedly, which can be inconvenient and requires logging back in periodically.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

GPS tracking is better with Timeero than with QB Time

Review Source

Response from Timeero

March 18, 2026

Thank you for sharing your experience! We’re so glad to hear Timeero has been easy to use from the start and that the tracking accuracy has stood out compared to other apps you’ve tried. We also really appreciate your kind words about our customer service team. Providing fast, friendly, and helpful support is something we take seriously, so it’s great to hear that reflected in your experience. Thank you as well for mentioning the occasional logout issue. Feedback like this is helpful as we continue working to improve the app experience. We truly appreciate your recommendation and are glad Timeero has been a reliable tool for managing your workforce!

AM

Allison M.  
Director of Finance  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Customer Services"

June 15, 2026

5.0

Pros

Timeero has great customer service. \[sensitive content hidden\] helped me out this morning and was very patient while I figured out how to navigate to the information I needed. She answered my questions clearly, guided me through the process step by step, and made the experience easy and stress-free. I really appreciated her professionalism, patience, and willingness to help. ⭐⭐⭐⭐⭐

Cons

The company has used it for a while but I am newer to using the platform but so far have had an issues.

Review Source

Response from Timeero

June 16, 2026

Thank you for sharing your experience! It's wonderful to hear that Ashleigh was able to guide you through the platform with patience and clarity. We'll be sure to pass along your kind words to her! Getting up to speed on a new platform can take some time, and that's exactly what our team is here for. We look forward to supporting you as you continue getting familiar with Timeero!

TG

Theresa G.  
Owner  
Real Estate  
Used the software for: I used a free trial

### "CUSTOMER SUPPORT IS EXCELLENT"

August 20, 2025

3.0

Customer support, more specifically \[sensitive content hidden\] - she has been very responsive and helpful in walking me thru my start up issues with the app. She's given me all the time I need when I require start-up help. I really appreciate her patience!

Pros

I like the ability to track accurate time of my contractor(s). So much better than having them round "back" to the nearest 1/2 hour!

Cons

Still trying to work out my contractor's log on, but that could be poor connectivity and operator error - I hope to get it worked out soon. At this point, I'm not able to rate the quality of the product, hence the 3 star review, but I'm hopeful that soon, I can update that to a full 5 stars!

Review Source

Response from Timeero

March 5, 2026

Thanks for taking the time to share your experience! We’re glad to hear the time tracking has already been helpful for managing contractor hours more accurately. Getting everyone logged in and set up can sometimes take a little troubleshooting at the beginning, especially if connectivity is involved, but it sounds like you’re on the right track. We’re always happy to help work through those startup hiccups so everything runs smoothly. And thank you for the kind words about our support team member. We’re really glad she’s been able to help and take the time you needed during setup. Don’t hesitate to reach out if anything else comes up as you continue getting things configured. Hopefully we can help get you all the way to that 5-star experience soon!

VR

Verified Reviewer  
CFO  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Very happy with Timeeero and their support agent \[sensitive content hidden\] "

April 22, 2026

5.0

Couldn't be better. \[sensitive content hidden\] has provided amazing help and support. I periodicallly need to call for support, simply because I can go months without needing any help!

Pros

Compliance with CA regulations is no longer a headache. This was a source of constant concern before we adopted Timeeero.

Cons

The reporting is a bit funky when i need to run payroll on ADP. I wish they had a more user friendly way of generates reports.

Alternatives considered

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Reason for choosing Timeero

Compliance!! No longer worried about CA compliance

Review Source

Response from Timeero

April 23, 2026

Thanks for sharing your feedback! We’re glad to hear Timeero has helped take the stress out of CA compliance, that’s a huge win. We also appreciate your note on reporting with ADP. Feedback like this is really helpful as we continue working to make reports more user friendly. And thank you for the kind words about Ashleigh. She’ll be happy to hear she’s been able to help when needed, even if it’s only every now and then. We appreciate your support!

TC

Tim C.  
Owner  
Printing  
Used the software for: 6-12 months

### "Great service"

March 17, 2026

5.0

After a bit of a learning curve, 5 star. Customer service is unmatched. But this service is built for a large team, and, as a one-man show, I feel that.

Pros

That phone service is still available. One expects as a company grows older, service diminishes, but I've not seen that here. \[sensitive content hidden\] is always a great technician when you need a hand.

Cons

It always asks to verify location. I see the need for some, but there should be an on/off switch. Perhaps this is a hold-over from earlier versions that may not have tracked so well. I've never seen it need to update a location when I start or stop.

Alternatives considered

[Traker](https://www.capterra.com/p/10030650/Traker/)

Reason for choosing Timeero

Price and the fact when my phone rung, a person answered.

Switched from

[MileIQ](https://www.capterra.com/p/10009127/MileIQ/)

Multiple problems. The "straw that broke the camel's back" came when I was sleeping (with my phone by me). They recorded a trip that I took from my home to an old work address that I had not visited since loading that app onto my phone one hour away. The hour-long trip started about 3:00 AM. Then, they recorded my return trip starting about 45 minutes later.

Review Source

Response from Timeero

March 18, 2026

Thank you for taking the time to share such thoughtful feedback! We’re glad to hear our phone support has continued to stand out and that you’ve had consistently positive experiences with our team. We’ll be sure to pass along your kind words to Ashleigh. We also appreciate your note about the location verification prompt. Feedback like this is helpful, especially from long-time users, and it gives us a better sense of where we can make the experience smoother. It’s great to hear that, even with the learning curve, Timeero has been a 5-star experience for you overall. We really appreciate you choosing Timeero and recognizing the value of having real people available when you need help.

DI

Dal I.  
Operations Manager  
Building Materials  
Used the software for: Less than 6 months

### "Timeero is a cool app with a name that I pronounce with an Australian accent."

April 15, 2026

5.0

\[sensitive content hidden\] was awesome with helping answer some of my questions! Between the support staff and the easy FAQs we are happy with what Timeero is providing.

Pros

Covers what we need for tracking how we visit multiple job sites on a daily and weekly basis. Straight forward and easy to use. Very proactive support team that can help with set up and other questions. It imports well with Quick Books, has tons of integrations. Very thorough, detailed, and accurate when compared to some other time and location tracking we've sampled.

Cons

I have some personal preferences on how some of the mass editing features could be better. We have 300+ projects and I had to edit these projects 25 at a time instead of all 300 at once but 25 at a time is better than 1 at a time.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Not easy to use.................................

Review Source

Response from Timeero

April 20, 2026

Thank you for the detailed feedback! We’re glad to hear Timeero has been a good fit for tracking across multiple job sites and that the integrations and accuracy have stood out. We appreciate your note on mass editing. Feedback like this helps us continue improving efficiency for larger teams and datasets. And thank you for the kind words about our support team, especially Ashleigh! We’re glad they’ve been able to help when needed. We appreciate you choosing Timeero!

ML

Michelle L.  
Office Manager  
Telecommunications  
Used the software for: 6-12 months

### "\[sensitive content hidden\] - Customer Support"

April 23, 2026

5.0

Support via Chat with \[sensitive content hidden\] was great/ Answered what I needed in a timely manner and was very helpful

Pros

Your customer support is on point. Very efficient and helpful. Always get my answerers in a timely manner.

Cons

As of this moment I do not really have any cons with Timeero. Everything that I use with Timeero is running as it should.

Alternatives considered

[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)

Reason for choosing Timeero

Ease of use and the APP for the techs to be able to keep track of time and milage.

Review Source

Response from Timeero

April 30, 2026

Thank you for your kind review! Our support team works hard to provide excellent support. We're so glad to hear Timeero has been easy to use and helpful to how you process their workdays. Thank you for being a customer!

JS

Jennifer S.  
Administrator  
Hospital & Health Care  
Used the software for: I used a free trial

### "Account assistance with and email address"

June 10, 2026

4.0

We have not been working with Timeero long enough to give our opinion yet. So are things have been going well.

Pros

We are new to Timeero, but \[sensitive content hidden\] was a huge help chatting with me online to get an account situation with my email figured out very quickly

Cons

I don't have any cons yet. We have not been working with Timeero long enough to give our opinion yet.

Review Source

Response from Timeero

June 11, 2026

Thank you for your kind words! We're so glad Katelyn was able to get your account situation sorted out quickly. Welcome to Timeero! We look forward to supporting you and your team as you get settled in. Thank you for being a customer!

VJ

Veronica J.  
VP of Ops  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Timeero review"

June 25, 2026

4.0

Overall, it has been useful for tracking employees who may have performance issues. Especially when they go site to site.

Pros

I can track employees and hold them accountable. And customer service is quick. \[sensitive content hidden\] has been great.

Cons

it takes time to learn and i needed help setting it up.

Review Source

Response from Timeero

June 29, 2026

Thank you for sharing your experience! We're glad Timeero has been a helpful tool for keeping your team accountable across multiple sites. We'll pass along your kind words to Ashleigh! There can definitely be a learning curve at the start, and that is exactly what our support team is here for. We appreciate your support and look forward to continuing to serve you.

BC

Brook C.  
Owner  
Security and Investigations  
Used the software for: Less than 6 months

### "Easy to use, great value and accurate results"

January 15, 2025

5.0

Sales and support have both been extremely helpful (\[sensitive content hidden\] and \[sensitive content hidden\]) - and it was extremely easy to implement and set up and get the team to start using. It's been super helpful in giving us insight as to how much our team is actually getting out there, where they're going, how long they spend at sites, etc. It basically paints a pic of what our team is doing each day, and helps us hold them accountable, and pay accurate mileage.

Pros

Love the tracking capabilities, and that it cannot be edited like other systems.

Cons

Nothing really, it's a great app and I can't say anything bad at this point.

Alternatives considered

[Mile](https://www.capterra.com/p/196029/Mile-Suite/)[Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)

Reason for choosing Timeero

seemed easy, looked good..............................

Switched from

[MileIQ](https://www.capterra.com/p/10009127/MileIQ/)

Because the team was able to download their report and edit it - leading to falsified activity and mileage being paid out

Review Source

LL

Luke L.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "More than Time Management"

June 11, 2020

5.0

Timeero is the perfect solution for our small business in many ways. Not only does Timeero help our team manage schedules and time, it aids in payroll efficiency, employee management and much more. It became a single stop for multiple tasks for the human resources team. Th geo-fencing feature allows us to track progress and employee locations for safety, time management and tracking mileage. Such a great product!

Pros

Talk about customer service; the Timeero team is so great to work with! They are available whenever you need them and provide answers at a moment's notice.

Cons

Other than waiting for all of the new and exciting updates we anticipate from the development team at Timeero, we have nothing but positive feedback for the program.

Alternatives considered

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

Reason for choosing Timeero

I have had only positive experiences working with Timeero and Timeero offers more for less.

Review Source

Response from Timeero

June 24, 2020

Thanks for your review Luke! You can always call in if you have any questions!

BH

Bianca H.  
HR Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Amazing costumer service."

January 21, 2026

5.0

My overall experience was positive, professional, and efficient. From start to finish, communication was clear and timely, and my questions were handled with care and attention to detail. I felt supported throughout the process and confident that my concerns were taken seriously. Any challenges that arose were addressed promptly, with thoughtful explanations and practical next steps. \[sensitive content hidden\] was great at her responses and finding a solution for me, demonstrating patience, knowledge, and a genuine willingness to help. Her proactive approach made the experience smooth and reassuring, leaving me satisfied with the outcome and confident moving forward with excellent overall service.

Pros

What I like most about Timeero is the support— \[sensitive content hidden\] assisted me with adding a user and was very helpful in troubleshooting.

Cons

The system does glitch at times, particularly when more than one window is open. Pages may load slowly, freeze briefly, or not respond as expected, which can interrupt workflow and require refreshing or reopening the window to continue.

Review Source

Response from Timeero

March 5, 2026

Thank you for sharing such detailed feedback! We’re glad to hear your overall experience with Timeero has been positive and that our support team was able to provide helpful, patient, and knowledgeable support. We appreciate your note about occasional glitches when multiple windows are open. Feedback like this helps us continue improving the app and providing the smoothest experience possible. It’s great to know you felt supported throughout the process and confident in the solutions provided. Thanks again for taking the time to share your experience!

DF

Domingos F.  
Network Administrator  
Education Management  
Used the software for: 1-2 years

### "Great support"

March 12, 2026

5.0

Pros

Great support from \[sensitive content hidden\] on how the platform works and how to resolve issues related to our staff devices that are experiencing tracking issues

Cons

I would like to see more availability to see more details about the device. (i.e. battery health and make and model)

Review Source

Response from Timeero

March 24, 2026

Thanks for sharing your feedback! We’re glad to hear our support team was able to help walk through the platform and troubleshoot the tracking issues with your team’s devices. We also appreciate the suggestion around having more visibility into device details like battery health and model. That kind of insight can definitely be helpful, and feedback like this gives us something to consider as we continue improving the platform. Thanks again for taking the time to share your experience. We’re always here if you need anything!

JT

Joseph T.  
Owner  
Facilities Services  
Used the software for: 6-12 months

### "Harper & Crew - Review"

December 2, 2025

5.0

It has been really good. I like the integration with Gusto. The reports have been useful. My team has found it easy to use as well.

Pros

I like the segmented tracking capabilities the most. It helps me compare the actual time spent at jobs versus what was budgeted. Also, the support has been superb. I have had \[sensitive content hidden\] help me twice now and she is fantastic.

Cons

The time sheets can be a bit confusing. I would love if the time was presented like "4 hrs 25 min 6 sec"

Review Source

Response from Timeero

March 5, 2026

Thank you for taking the time to share your feedback! We’re glad to hear the Segmented Tracking and Gusto Integration have been helpful, and that your team has found Timeero easy to use. We’ll be sure to pass along your kind words to Ashleigh! She’ll be thrilled to hear she’s been able to help. We also appreciate your note about the timesheet format. Feedback like this helps us think about ways to make reports even more clear and useful. Thanks again for sharing your experience!

TB

Tanya B.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Thank you, \[sensitive content hidden\] "

May 8, 2026

5.0

Pros

Chat feature has worked great for me whenever I need help with not seeing correct info for an employee of mine. \[sensitive content hidden\] has helped me a few times and gave quick, accurate, helpful tips.

Cons

N/A - I don't have anything negative to leave at this time. Maybe the fact that I have to leave a min of 100 characters in order to proceed here.

Review Source

Response from Timeero

May 27, 2026

Thank you for your kind words! We're so glad our chat support has been helpful whenever you've needed it. Our team works hard to provide quick and accurate assistance, and it's great to hear that's been your experience. We appreciate you taking the time to share your feedback. Thank you for being a customer!

TF

Theresa F.  
Case Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Timeero the time clock that provides clocking in and out easy while tracking your hours"

September 4, 2025

5.0

I enjoy having a mobile app that makes clocking in and out easy, I also enjoy the ability to track your hours through the entries option, overall Timeero has been the best for clock in and out that I have come across and would highly recommend the app for other businesses and when I did have an issue \[sensitive content hidden\] provided support that was helpful while he was also encouraging and patient staying on the phone with me until he was sure the problem was resolved.

Pros

What I liked most about Timeero is that the app is user friendly and provides employees a fast clocking in and out experience.

Cons

What did I like least about Timeero I have yet to experience any downfalls to the app and I would highly recommend it to other businesses.

Review Source

Response from Timeero

March 5, 2026

Thanks for the thoughtful review! We're really glad to hear the app has been easy for your team to use and that clocking in and out has been a smooth experience. It’s great to know the time entries feature has been helpful for keeping track of hours. And thank you for the kind words about our support team member. We’re thrilled he was able to stay with you and make sure everything was fully resolved. We appreciate you recommending Timeero to other businesses, and if you ever need anything down the road, our team is always here to help!

DP

Diem P.  
CEO and Research Director  
Research  
Used the software for: Less than 6 months

### "Timeroo Customer service and User friendly"

March 20, 2026

5.0

So far it has been easy to use and employees dont have a problem with it. No issues with Timeroo. We've been customers for a few months now.

Pros

It is user friendly and I was able to get help through the chat pretty quickly when needed. \[sensitive content hidden\] was particularly helpful.

Cons

Nothing currently. Everything seems to be working just fine and is easy to use. I have no issue with Timeroo.

Review Source

Response from Timeero

March 24, 2026

Thank you for sharing your experience! We’re glad to hear Timeero has been easy to use for both you and your team, and that everything has been running smoothly so far. We’ll be sure to pass along your kind words to Tyler. He’ll be happy to hear he was able to help when you needed it. It’s great to hear your first few months have been a positive experience. Thanks again for taking the time to share your feedback!

TW

Thomas W.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Top notch customer service"

May 8, 2026

5.0

Pros

Ease of use and customer service. \[sensitive content hidden\] answered a tech issue and solved it pretty quickly. Employees track mileage and time then it gets imported into our payroll system.

Cons

Payroll Integrations can be a little confusing but it's really not that big of a deal once you learn how to do it.

Review Source

Response from Timeero

May 27, 2026

Thank you for your kind words! We're glad to hear Timeero has been easy to use and that our support team was able to resolve your tech issue quickly. It's great to know the mileage and time tracking is working smoothly with your payroll system. We appreciate your note on payroll integrations. We're always working to make that experience more intuitive. Thank you for being a customer!

CG

Chad G.  
CSM  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "5/5 Happy So Far"

August 12, 2025

5.0

Pros

Customer support was fantastic \[sensitive content hidden\]. Quick, straight to the point, professional, and went that extra little above-and-beyond to offer up solutions to anticipated needs (which he anticipated accurately). Software itself seems to meet our needs fully as well.

Cons

None so far.:)

Review Source

Response from Timeero

March 5, 2026

Thank you for the kind review! We're glad to hear the software is meeting your needs so far. And we really appreciate the shoutout to our support team. Providing quick, clear answers and anticipating what customers might need next is exactly what we aim for, so it's great to hear that reflected in your experience. If anything comes up as you continue using Timeero, our team is always here to help. Thanks again for taking the time to share your feedback!

JM

John M.  
Owner Broker  
Real Estate  
Used the software for: 1-2 years

### "Great Solution for Tracking Hours and Mileage"

January 16, 2025

5.0

Pros

Great functionality, reasonably priced, great tech support \[sensitive content hidden\].

Cons

It's just one more (necessary) software expense. I wish it was free.

Review Source

Response from Timeero

January 17, 2025

Thanks for the review John!

BT

Brenda T.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Fitzgerald Welding"

September 18, 2024

5.0

I have always had good customer service when having issues with Timeero, which is very often.

Pros

The quick customer support, \[sensitive content hidden\] was very quick and gave very detailed directs as to the steps I need to take to fix the problem we were having.

Cons

Nothing. They are also quick to respond and help with issues.

Review Source

KS

Kevin S.  
Accountant  
Accounting  
Used the software for: 6-12 months

### "The company skipped preschool sacrificing their ABCs for coding and looking pretty."

July 7, 2022

2.0

Pros

Clean interface Message Blast and GPS tracking.

Cons

The software does not provide clear understandable errors when mapping or syncing does not work. The company and its engineers lack understanding or empathy for administrators who need to audit and review employees and users. The company disregards the need for and misses the understanding that reports should be able to be sorted for example alphabetically by last name or first name. Reports are not sorted or sortable. Many missing necessities such as ability to product reports for deactivated users, not all reports have the same filter capability. If you use a payroll service and have turn over, expect time management to be adversely impacted. Auditing user to employees is painfully time consuming. For starters again users are not sorted by name or sortable. The company does not use unique identifiers for employees. And there is no way to limit your search to prioritize users that are not mapped. TimeEro is suitable for companies with limited employees and limited turnover but not sufficient for companies with normal demands of business.

Review Source

Response from Timeero

July 11, 2022

Here at Timeero, our goal is to always make sure that our customers have the tools and support they need to be successful with our app. One of our greatest strengths as a company is our drive to be better, and like every other company, we understand the weight and severity of customer feedback and how it helps us achieve our goals. While negative feedback is never something we hope for, we thank you and appreciate you for your review. Now, we can take the details of this case back to the respective departments so we can learn and grow and come back better than we were before, preventing situations like this in the future. We sincerely lament the fact that you found our software uneasy to navigate and we are working diligently on our platform and always finding ways to improve. Thank you for your hand in our growth as a company as we strive to meet our goals and better ourselves.

KB

Kimberly B.  
Executive Assistant to VP  
Construction  
Used the software for: Less than 6 months

### "its worth a try "

June 30, 2022

4.0

Amy is the best at customer support when ever i have a issue she has a solution for me in no time.

Pros

the features are very customizable . for the amount you are paying competitors you could switch and save 100.00 a month.

Cons

this is a new app . they have some bugs they are working out but they all ways have customer support to fix it right away !

Switched from

[ClockShark](https://www.capterra.com/p/155467/ClockShark/)

functionality and price

Review Source

Response from Timeero

July 1, 2022

Thank you so much for your review and for the understanding that we are a new company and growing. With growth always comes growing pains, however, we pride ourselves on our customer support and going above and beyond expectations. One of our greatest strengths as a company is our drive to be better and we know that customer feedback is invaluable in that process. So, thank you for your help in achieving our goal of being better than we were before while we learn and expand. We truly value you and your support.

CP

Chris P.  
Marketing  
Automotive  
Used the software for: 6-12 months

### "A game changing app!"

December 8, 2021

5.0

On a monthly basis, it saves us a lot of time on reporting and payroll management. I would highly recommend this app!

Pros

We use the app every day to track the location and mileage of employees. The application provides accurate data and is very easy to use.

Cons

Everything works perfectly! We have nothing but positive feedback.

Review Source

Response from Timeero

December 9, 2021

Thanks for the review Chris. Please let us know if you have any questions.

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