--- title: "Everbridge Mass Notification Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Everbridge Mass Notification Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/175907/Mass-Notification/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Everbridge Mass Notification Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Everbridge Mass Notification ## What is Everbridge Mass Notification? Every day, critical events impact productivity and revenue by causing production slowdowns, impeding team callouts, delaying responses to time-sensitive issues, and much more. Organizations need to be prepared to respond to minor events as well as large-scale critical events that impact entire regions with a flexible way to communicate quickly and broadly to a diverse audience. Either way, the Everbridge 360 (Critical Event Management) solution, including Mass Notification, Crisis Management, Visual Command Center (VCC), and Safety Connection, has you covered.  - Secure, reliable & scalable platform trusted by 5,800+ customers - Send consistent and error-free messages quickly - Integrate easily with common HR and BC Planning systems - Communicate and respond more quickly to disruptive events - Automate and customize response activities to meet your needs ## What is Everbridge Mass Notification used for? [Emergency Notification](https://www.capterra.com/emergency-notification-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 91% Neutral 5% Negative 5% Starting price $5000 Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Everbridge Mass Notification?[Manage this product listing](https://www.g2.com/products/everbridge-mass-notification-2026-08-19/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Everbridge Mass Notification 4.4 (22) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price $5000 Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (22) Ease Of Use 4.8 (151) Value For Money 3.6 (13) Value For Money 4.7 (129) Customer Service 4.2 (13) Customer Service 4.9 (140) ## Everbridge Mass Notification alternatives [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (21)](https://www.capterra.com/p/144641/TrueDialog/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Hyper-Reach](https://www.capterra.com/p/245868/Alertcycle/) [4.7 (33)](https://www.capterra.com/p/245868/Alertcycle/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/245868/Alertcycle/) [RedFlag](https://www.capterra.com/p/175898/RedFlag/) [4.8 (53)](https://www.capterra.com/p/175898/RedFlag/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175898/RedFlag/) [View all alternatives](https://www.capterra.com/p/175907/Mass-Notification/alternatives/) ## FAQs about Everbridge Mass Notification Overview ### Which roles and teams benefit most from Everbridge Mass Notification? Everbridge Mass Notification is most used by emergency dispatchers, public safety administrators, and security operations teams that send urgent alerts during incidents. Business continuity, operational risk, and facilities leaders coordinate response plans and employee updates, while IT, HR, communications, and project teams manage contact data, targeted messaging, and organizational notifications. Answer based on 22 reviews Overview ### What company size and specific industries is Everbridge Mass Notification built for? Everbridge Mass Notification is designed for organizations of all sizes in Tech and Telecom, Financial Services, Retail, Manufacturing, Healthcare, Energy, Utilities, Transportation, Education, and the Public Sector. It suits small businesses, mid-market companies, and enterprise organizations that need mass notification capabilities across these sectors. Features and Usability ### What are the key features of Everbridge Mass Notification? Everbridge Mass Notification offers mass notifications, multi-channel communication, and two-way communication across SMS messaging, email alerts, push notifications, desktop notifications, and chat/messaging. It also includes contact management, geolocation and geotargeting, scenario planning, event-triggered actions, customizable templates, real-time reporting, and access controls/permissions. Getting Started and Support ### What training and onboarding options does Everbridge Mass Notification offer? Everbridge Mass Notification provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual self-paced guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does Everbridge Mass Notification offer? Everbridge Mass Notification provides Email/Help Desk, Knowledge Base, Phone Support, and 24/7 Live Rep. Support feedback is limited, but one review points to concern about value for the customer service offered, suggesting the support experience may feel costly relative to what users receive. Answer based on 1 reviews ## Features AI summary Based on 422 Emergency Notification reviews Capterra data shows that buyers of emergency notification software rank the following features as their top priorities: - **Communication Management** (**54%** of reviewers rated this feature as critical) - **SMS Messaging** (**68%**) - **Real-Time Notifications** (**72%**) Everbridge Mass Notification supports all three features that reviewers consider most important: Communication Management, SMS Messaging, and Real-Time Notifications. Together, these capabilities help businesses coordinate outreach across channels, send urgent updates quickly, and deliver timely alerts as situations change, allowing teams to respond faster and keep stakeholders informed during critical events. SMS Messaging 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Send messages via SMS Multi-Channel Communication 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mass Notifications 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Send messages to multiple recipients at the same time Templates 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is Contact Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Reporting/Analytics 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Everbridge Mass Notification 24 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Geolocation: Determines the location of a device using GPS or an IP address - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language Alerts: Provide notifications in multiple languages - Push Notifications: Trigger clickable pop-up messages - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Scenario Planning: Develop potential scenarios to identify risks and opportunities - SMS Messaging: Send messages via SMS - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Communication: Send, receive, and respond to messages --- Features 4.1 (22) 4.1 Based on 22 reviews ## Pricing Value for money 3.6 (13) Basic $5,000 Per Year Value for money 3.6 (13) 3.6 Based on 13 reviews ## Support, customer service and training options Customer Service 4.2 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (13) 4.2 Based on 13 reviews ## User reviews Overall rating 4.4 Based on 22 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(8) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer Operations Engineer Used the software for: 1-3 years ### "A Decent "Collaboration" tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 9, 2019 A good tool for live environments where issues are realtime and SLA's are short and need urgent work to be done Pros Reachability to people cannot be made easier. Lets you work with great mobility Very intuitive user interface. Cons Should provide a feature for knowledge base articles or documentation to be stored Should also provide more flexibility in duration of broadcast Should improve the navigation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Program Consultant Used the software for: 3-5 years ### "Reliable software trusted by large companies" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2025 Reliable system that does the job. Only issue is the emails ask us to click a link to acknowledge receipt, however our internal IT policy is to avoid clicking on links for security reasons. Pros Reliably send notifications via phone call, text and email Cons The use of links to acknowledge receipt of the message Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HR Data Analyst Used the software for: Less than 1 year ### "Shivani’s review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 23, 2025 Pros API integration with our HRM tools and maintenance Cons Less number of fields for the mass notification Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Sr. Director, Operational Risk & Strategy Used the software for: 3-5 years ### "Crisis Management Tool for Our Teammates - Everbridge Mass Notification" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2022 Everbridge is a core foundation to our risk and security program. It allows us to quickly get a hold of our teammates and make them aware of any event that may impact their health or safety. It also allows them to respond to notifications. Pros Everbridge is very simple to use but very powerful. It integrates into our HRIS system, removing the burden of adding or removing employees (contacts). It allows us to create groups (manually or automatically). Cons Reporting and dashboard reporting needs to be improved in Everbridge. It's also difficult to create rule-based groups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Continuity Analyst Used the software for: 3-5 years ### "Everbridge Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 5, 2024 I have used Everbridge Mass Notification with multiple organizations. The ability to get the message out to large groups quickly, especially in emergent situations is absolutely critical. Pros The ability to quickly communicate to an entire organization or specific group of people in a quick efficient manner. Cons Sometimes the different modules feel disconnected from each other in design and use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Information Systems Administrator Used the software for: 3-5 years ### "Polished, effective tool- but pricey " 4.0 February 28, 2022 This is a nice looking program with a somewhat intuitive flow when you understand how it works. At first glance it looks confusing, however, after using it once or twice it becomes more apparent on how the flow works. It is very expensive, especially compared to other programs with similar features. The contacts management can be cumbersome. For example, if a contact is part of multiple organizations, (i.e. police officer/EMT) you want them part of different lists, you need a unique "employee identifier" for each entry which is cumbersome when this contact would switch badge numbers for a promotion or something similar. It would be better to be able to list this contact with "skill sets" so you could select everyone with that skillset instead of having to select different contacts from multiple agencies. Pros This software is extremely polished and professional looking. It is not very complicated once you get accustomed to the software which does not take very long. Cons The cost. This platform is EXTREMELY expensive compared to very similar products. Another platform with VERY similar features is almost half the cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Project Manager Used the software for: Less than 1 year ### "Best notification system " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 February 14, 2024 Pros This software is very easy to use with a lot of powerful features. All messages can be send in mass which is very impressive Cons pricing is high compare to other alternatives. Reporting and dashboard reporting can be improved even more Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer 911 dispatcher Used the software for: 3-5 years ### "everbridge" 5.0 November 15, 2019 I use this product often during the week and am very pleased with it Pros I use this product every time we have to do a mass notification through the PD or Fire department. It is the easiest product ever! Cons To be honest there is not anything I don't like about this product. Its functional and so easy to use. Everyone gets the notification at once and is alerted via phone or email Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Jail Administrator Used the software for: 3-5 years ### "Easy Solution for Notifications" 5.0 January 7, 2019 This tool has come in handy. For example, we were able to notify county residents to avoid a deadly gas spill on a highway that was closed off. Pros I like the ability to notify residents within a drawn geographical region. Cons The one thing I least like is that in order for persons to receive notifications they would need to subscribe prior. We overcame this by promoting the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Business Systems Analyst Used the software for: Less than 1 year ### "A Tool That Offers Cohesive Emergency Notification Process With Built-In Alerting Function" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 29, 2020 Everbridge, in conjunction with organization's internal ITSM technology, facilitates consistent, glitch-free, prompt and complete communication every time to responders and stakeholders. Based off of the preconfigured business rules, Everbridge covers emergency alerting for IT outages, Cyber Security Breaches, Power Outages and Major IT Escalations. Pros Everbridge adds notable business value by adhering to right IT Service Management processes and ITIL standards which significantly reduces negative impact of operational issues, improves productivity, saves production slowdowns and expedites communication for critical outages/incidents. This tool complies with organizational and industry guidelines, which is really an important factor. Cons Customization from Administrator's standpoint can be improved in order to let the Admin can make changes to default message templates as well as can edit reporting capability, per business and process owner's requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175907/Mass-Notification/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [AlertMedia vs Everbridge Mass Notification](https://www.capterra.com/compare/175907-176123/Mass-Notification-vs-AlertMedia-Mass-Notification)