# Everbridge Mass Notification Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Everbridge Mass Notification the right Emergency Notification solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/175907/Mass-Notification/reviews --- Everbridge Mass Notification 4.4 (22) [View alternatives](https://www.capterra.com/p/175907/Mass-Notification/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Everbridge Mass Notification Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews BC Benjamin C Information Systems AdministratorPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “This is a nice looking program with a somewhat intuitive flow when you understand how it works. “ February 23, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Syed Saqib A. Operations Engineer Computer Software Used the software for: 1-2 years ### "A Decent "Collaboration" tool" January 8, 2019 3.0 A good tool for live environments where issues are realtime and SLA's are short and need urgent work to be done Pros Reachability to people cannot be made easier. Lets you work with great mobility Very intuitive user interface. Cons Should provide a feature for knowledge base articles or documentation to be stored Should also provide more flexibility in duration of broadcast Should improve the navigation Review Source AC Amanda C. Program Consultant Education Management Used the software for: 2+ years ### "Reliable software trusted by large companies" January 23, 2025 5.0 Reliable system that does the job. Only issue is the emails ask us to click a link to acknowledge receipt, however our internal IT policy is to avoid clicking on links for security reasons. Pros Reliably send notifications via phone call, text and email Cons The use of links to acknowledge receipt of the message Review Source SB Shivani B. HR Data Analyst Insurance Used the software for: 6-12 months ### "Shivani’s review " January 22, 2025 4.0 Pros API integration with our HRM tools and maintenance Cons Less number of fields for the mass notification Review Source VR Verified Reviewer Sr. Director, Operational Risk & Strategy Food & Beverages Used the software for: 2+ years ### "Crisis Management Tool for Our Teammates - Everbridge Mass Notification" September 21, 2022 4.0 Everbridge is a core foundation to our risk and security program. It allows us to quickly get a hold of our teammates and make them aware of any event that may impact their health or safety. It also allows them to respond to notifications. Pros Everbridge is very simple to use but very powerful. It integrates into our HRIS system, removing the burden of adding or removing employees (contacts). It allows us to create groups (manually or automatically). Cons Reporting and dashboard reporting needs to be improved in Everbridge. It's also difficult to create rule-based groups. Alternatives considered [AlertMedia](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/) Review Source VR Verified Reviewer Project Manager Computer Software Used the software for: Less than 6 months ### "Best notification system " February 13, 2024 4.0 Pros This software is very easy to use with a lot of powerful features. All messages can be send in mass which is very impressive Cons pricing is high compare to other alternatives. Reporting and dashboard reporting can be improved even more Review Source Cindy M. 911 dispatcher Public Relations and Communications Used the software for: 2+ years ### "everbridge" November 14, 2019 5.0 I use this product often during the week and am very pleased with it Pros I use this product every time we have to do a mass notification through the PD or Fire department. It is the easiest product ever! Cons To be honest there is not anything I don't like about this product. Its functional and so easy to use. Everyone gets the notification at once and is alerted via phone or email Review Source VR Verified Reviewer Jail Administrator Law Enforcement Used the software for: 2+ years ### "Easy Solution for Notifications" January 4, 2019 5.0 This tool has come in handy. For example, we were able to notify county residents to avoid a deadly gas spill on a highway that was closed off. Pros I like the ability to notify residents within a drawn geographical region. Cons The one thing I least like is that in order for persons to receive notifications they would need to subscribe prior. We overcame this by promoting the service. Review Source VR Verified Reviewer Business Systems Analyst Gambling & Casinos Used the software for: Less than 6 months ### "A Tool That Offers Cohesive Emergency Notification Process With Built-In Alerting Function" September 27, 2020 5.0 Everbridge, in conjunction with organization's internal ITSM technology, facilitates consistent, glitch-free, prompt and complete communication every time to responders and stakeholders. Based off of the preconfigured business rules, Everbridge covers emergency alerting for IT outages, Cyber Security Breaches, Power Outages and Major IT Escalations. Pros Everbridge adds notable business value by adhering to right IT Service Management processes and ITIL standards which significantly reduces negative impact of operational issues, improves productivity, saves production slowdowns and expedites communication for critical outages/incidents. This tool complies with organizational and industry guidelines, which is really an important factor. Cons Customization from Administrator's standpoint can be improved in order to let the Admin can make changes to default message templates as well as can edit reporting capability, per business and process owner's requirements. Reason for choosing Everbridge Mass Notification I was not included in the business team which made this decision Review Source VR Verified Reviewer Social Worker Government Relations Used the software for: 6-12 months ### "Mass notifications " November 25, 2020 5.0 Pros Everbridge is a great system that notifies all contacts on your account with the emergency or notice needed. Notifications are sent out to every email, phone number or cell phone listed on the contact account so it will be received in many forms. Cons Everbridge sends the notice out to each contact phone number at the same time. For example a work phone number and a personal cell phone will ring at the same time. Review Source VR Verified Reviewer Supervisor, Facilities Operations & Support Insurance Used the software for: 1-2 years ### "Great mass communication tool" November 14, 2018 5.0 Pros the ability to send out a message in multiple media formats instantly and the ability to track responses make this a great tool Cons how easy it is to send out a false message accidentally. Review Source JS Jon S. Business Continuity Analyst Financial Services Used the software for: 2+ years ### "Everbridge Review" May 22, 2024 5.0 I have used Everbridge Mass Notification with multiple organizations. The ability to get the message out to large groups quickly, especially in emergent situations is absolutely critical. Pros The ability to quickly communicate to an entire organization or specific group of people in a quick efficient manner. Cons Sometimes the different modules feel disconnected from each other in design and use. Reason for choosing Everbridge Mass Notification Unknown. This product was implemented prior to my tenure with my current organization. Review Source BC Benjamin C. Information Systems Administrator Public Safety Used the software for: 2+ years ### "Polished, effective tool- but pricey " February 23, 2022 4.0 This is a nice looking program with a somewhat intuitive flow when you understand how it works. At first glance it looks confusing, however, after using it once or twice it becomes more apparent on how the flow works. It is very expensive, especially compared to other programs with similar features. The contacts management can be cumbersome. For example, if a contact is part of multiple organizations, (i.e. police officer/EMT) you want them part of different lists, you need a unique "employee identifier" for each entry which is cumbersome when this contact would switch badge numbers for a promotion or something similar. It would be better to be able to list this contact with "skill sets" so you could select everyone with that skillset instead of having to select different contacts from multiple agencies. Pros This software is extremely polished and professional looking. It is not very complicated once you get accustomed to the software which does not take very long. Cons The cost. This platform is EXTREMELY expensive compared to very similar products. Another platform with VERY similar features is almost half the cost. Review Source TC Tom C. GSOC Analyst Security and Investigations Used the software for: 2+ years ### "Everbridge" August 20, 2020 5.0 Pros Resident mapping function- easy to quickly send out mass notifications based on locations of impacted area Cons Still seeing issues when it comes to the traveling employees at airports. It is not always accurate. Review Source KI Kenyatta I. manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Notifications System" July 15, 2021 5.0 My team members all love how simplistic this software is. Pros I was able to get a demo before purchase for global company. Love the ease in use. Users caught on quickly after demo. Cons The cost..... compared to our previous system this was a little more.... but you get what you pay for. Review Source DK Donna K. Experience Attendant Hospitality Used the software for: Less than 6 months ### "Everbridge Alerts" November 22, 2019 5.0 So far it has been great! Pros It is very efficient and fast. One think that bothers me with apps is that they can be slow and often lag with responses, but I have noticed when our company sent a mass notification, I quickly received it and the options to respond that I have received the notification was very straightforward. It definitely is a great way to notify large groups of people particularly with alerts that could pertain to safety for everyone to be aware of. I'm looking forward to seeing what more this app can provide. I even found the option of sharing my location so I can receive notifications from the surrounding area which reminds me of the Ring app but is also for convenient as this would be more aligned with me job rather than my home. Cons So far not much that I have to complain about. It works as it should and I have not noticed any glitches or issues. Perhaps if there could be an option to allow a sound that comes up when an alert is sent that is immediate as I am not always looking at my phone especially when it is on silent. Review Source JM Jim M. EM Coordinator Government Administration Used the software for: 2+ years ### "AlertSense Killed Everbridge" December 1, 2020 1.0 inherited this system and switched when ALertSense came along Pros Nothing! Ease of use and customer service were poor. Cons dollars per customer service, as in too many dollars fro what the product offered Review Source CO Courtney O. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Solution for a large group" October 9, 2020 4.0 Pros You can get the word out (or call for help) quickly. Especially during a disaster. Cons Sending the alert itself could be more convenient. Since you have to get back to a computer. Review Source DB Darlene B. Section Supervisor Hospital & Health Care Used the software for: 1-2 years ### "For when the message has to get there" September 22, 2020 5.0 Very easy to keep in touch and up to date with emergency or necessary information. Pros This software is very easy to use. All messages are sent in mass with the option to reply as received. Cons Repeated updates can be annoying. Instead of a single message, every update is sent whether or not information changes. Review Source Harry D. Learning Business Partner Insurance Used the software for: Less than 6 months ### "Does exactly what it says it does" February 24, 2019 4.0 It has helped support our business continuity planning. Pros End user experience works a treat and is straightforward to set up. Cons I haven’t experienced any cons yet, as the system is fairly simple. Review Source MS Manju S. Data Labeling specialist Hospitality Used the software for: Less than 6 months ### "Easy to use for giving office access and permissions" December 27, 2022 5.0 Its gives digital Id to the visitors in the office with time stamps. Great for conducting interviews and office gatherings. Its pretty straightforward to use. Keeping the database of them is also very easy. The notifications comes on multiple channels. Pros Its very easy to use. We use it for granting access to visitors in the office premises. The notifications are sent on multiple platforms within no time. Also it saves a lot of paper work. Cons Needs specific person approval to create the ID and granting access. Its not app's issues per say. Review Source VR Verified Reviewer Volunteer Real Estate Used the software for: Less than 6 months ### "Everbridge Review " October 29, 2019 4.0 It has been good and beneficial to help everyone stay informed. Pros I like a quick way to be communicated about building/road closures. Versus waiting for a text message or a phone call if any. Cons I dislike having to have the app on my phone for something occasionally/rarely needed. Wish there could be a mass email program. Review Source ST Stephanie T. Communications Coordinator Civic & Social Organization Used the software for: 6-12 months ### "Everbridge Tool " March 23, 2021 4.0 Pros I liked the ability to be able to record your own voice for phone call messages. This was a nice touch. Cons The training was lengthy and difficult. It was also very hard to focus on listening to training sessions with a computer voice and not an actual recording or teacher. The platform was complicated and not always user friendly. Review Source Similar Products Featured ## Related categories [Emergency Notification](https://www.capterra.com/emergency-notification-software/)