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Clickatell

Clickatell

4.3 (15)
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What is Clickatell?

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.

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Clickatell self-service workflows

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How much is Clickatell?

Starting From:
Not provided by vendor
Pricing Model: Usage Based
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Discounts on bulk packages. Customized pricing for Enterprise customers.

Clickatell Features

What solutions does Clickatell provide?

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Clickatell Reviews

Showing 5 of 15 reviews
Overall
4.3
Ease of Use
4.3
Customer Service
4.2

Pros

  • Its very easy to use AND will always recommend it to other business users.

  • Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.

  • In our 10+ years with Clickatell, the overall experience was amazing.

  • Easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers.

Cons

  • We are being charged for text messages that our customers aren't receiving.

  • Click a tell is what is provided by the CMS. It was hard to set up, difficult to communicate as it’s US & the platform hard to navigate.

  • There are a small number of failed messages; there is limited detail about the reasons for this.

  • Poor UI/UX for payments and management of seeing reports and usage.

Most Helpful Reviews for Clickatell

Kobus S. avatar
Kobus S.
Head: Service Operations
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 17, 2021

"Easy to use and Integrate"

Pros: It is easy to use and integrate especially for our international customer

Cons: There are no disadvantages to use this platform

Derick S.
Programmer
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2021

"Whatsapp is now the default communication tool in Africa. Replacing SMS"

Overall: Served my wel. Exceptionally well

Pros: Ease of implementing SMS API in my customized software suites

Cons: The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Reasons for Choosing Clickatell: At the time it was more cost efficient and profitable service. Not any more.
Chris H.
CPO
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
3.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
November 3, 2021

"Feedback"

Overall: Adequate

Pros: Autopayments make the work easy. Autofilling make the use not run out of credits.

Cons: Poor UI/UX for payments and management of seeing reports and usage.

Alternatives Considered: SendGrid
Reasons for Choosing Clickatell: We are considering switching to SendGrid.
Erin R.
Account Manager
Marketing and Advertising, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 30, 2021

"Easy to Use Platform"

Pros: Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Cons: The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Blair M.
Head of Systems Development
Retail, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 17, 2021

"Great Product with Fantastic Service"

Pros: The % up time and speed of SMS. The high quality of support.

Cons: Nothing. There are no real down sides. Its great.