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better software since 1999
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Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle.
Provider
Clickatell
Located In
United States
Foundation
2000
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Videos
Support
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
Built for the needs of forward-thinking brands such as banks ,airlines, telco’s, utilities and insurance providers to engage and transact with customers on chat.
Content Source: Clickatell
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Clickatell Reviews
Pros
Its very easy to use AND will always recommend it to other business users.
Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes.
In our 10+ years with Clickatell, the overall experience was amazing.
Easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers.
Cons
We are being charged for text messages that our customers aren't receiving.
Click a tell is what is provided by the CMS. It was hard to set up, difficult to communicate as it’s US & the platform hard to navigate.
There are a small number of failed messages; there is limited detail about the reasons for this.
Poor UI/UX for payments and management of seeing reports and usage.
"Easy to use and Integrate"
Pros: It is easy to use and integrate especially for our international customer
Cons: There are no disadvantages to use this platform
"Whatsapp is now the default communication tool in Africa. Replacing SMS"
Overall: Served my wel. Exceptionally well
Pros: Ease of implementing SMS API in my customized software suites
Cons: The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.
"Feedback"
Overall: Adequate
Pros: Autopayments make the work easy. Autofilling make the use not run out of credits.
Cons: Poor UI/UX for payments and management of seeing reports and usage.
"Easy to Use Platform"
Pros: Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes
Cons: The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own
"Great Product with Fantastic Service"
Pros: The % up time and speed of SMS. The high quality of support.
Cons: Nothing. There are no real down sides. Its great.
