--- title: "Clickatell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Clickatell Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/175976/Clickatell-Touch/" page_type: "product" language: "en" publication_date: "2026-09-30" --- # Clickatell Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Clickatell ## What is Clickatell? Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. ## What is Clickatell used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clickatell?[Manage this product listing](https://www.g2.com/products/clickatell-chat-commerce-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clickatell 4.3 (15) VS. [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (15) Ease Of Use 4.3 (3,636) Value For Money 4.1 (14) Value For Money 4.2 (2,688) Customer Service 4.2 (13) Customer Service 4.3 (2,796) ## Clickatell alternatives [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/175976/Clickatell-Touch/alternatives/) ## FAQs about Clickatell Overview ### Which roles and teams benefit most from Clickatell? Clickatell is most used by IT leaders, systems developers, and programmers who manage messaging integrations, platform reliability, and technical support workflows. Service operations and delivery managers use it to send customer updates and coordinate incident communications, while executives, account managers, HR teams, and programme managers support engagement, notifications, and internal communications. Answer based on 15 reviews Overview ### What company size and industries is Clickatell built for? Clickatell is built for brands in banking, airlines, telecommunications, utilities, and insurance, with small Education Management businesses representing 60% and 20% of reviewers. It also serves enterprises (27%) and midsize businesses (13%), while Information Technology and Services and Retail each account for 13% of reviewers. Answer based on 15 reviews Features and Usability ### What are the key features of Clickatell? Clickatell offers 2-Way Messaging, SMS Messaging, Live Chat, and Multi-Channel Communication for customer conversations across channels. It also includes chatbot and pre-configured bot tools, automated routing, access controls/permissions, real-time notifications, and reporting and analytics for tracking engagement, message activity, and campaign performance. Getting Started and Support ### What training and onboarding options does Clickatell offer? Clickatell provides documentation and videos for training and onboarding. Documentation gives teams written reference material for setup and product use, while videos support self-paced learning and visual walkthroughs of key features and tasks. Getting Started and Support ### What customer support options does Clickatell offer? Clickatell provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so support experience details such as response speed, helpfulness, or common frustrations cannot be stated. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Clickatell supports all three of the features reviewers consider most important: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond through both text and chat, and maintain more consistent communication, allowing teams to improve responsiveness and deliver a better customer experience. SMS Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Multi-Channel Communication 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alerts/Escalation 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Workflow Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Clickatell 52 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (15) 4.4 Based on 15 reviews ## Pricing Value for money 4.1 (14) ### Starting price Free trial available Value for money 4.1 (14) 4.1 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (13) 4.2 Based on 13 reviews ## User reviews Overall rating 4.3 Based on 15 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(2) 3(2) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Kobus S. Head: Service Operations Used the software for: 3-5 years ### "Easy to use and Integrate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2021 Pros It is easy to use and integrate especially for our international customer Cons There are no disadvantages to use this platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Derick S. Programmer Used the software for: 3-5 years ### "Whatsapp is now the default communication tool in Africa. Replacing SMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2021 Served my wel. Exceptionally well Pros Ease of implementing SMS API in my customized software suites Cons The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris H. CPO Used the software for: 3-5 years ### "Feedback" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 9, 2021 Adequate Pros Autopayments make the work easy. Autofilling make the use not run out of credits. Cons Poor UI/UX for payments and management of seeing reports and usage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Manager Used the software for: 3-5 years ### "Easy to Use Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2021 Pros Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes Cons The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Systems Development Used the software for: 3-5 years ### "Great Product with Fantastic Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2021 Pros The % up time and speed of SMS. The high quality of support. Cons Nothing. There are no real down sides. Its great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CTO Used the software for: 3-5 years ### "Customer Engagements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2021 in our 10+ years with Clickatell, the overall experience was amazing Pros Easy to use and reliable, all features are available on a same API Cons Nothing so far, and we had not any major issue yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 1-3 years ### "Fintech Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 1, 2021 Excellent. Good feedback and support when required Pros Offers a new way of extending Payment services to customers Cons Documentation on how to use the various services Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Specialist Used the software for: 3-5 years ### "Excellent" 5.0 September 3, 2021 Clickatell is such an excellent service provider Pros Its very easy to use AND will always recommend it to other business users Cons Nothing that I did not like about software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: Less than 1 year ### "Great options and easy to use" 5.0 July 30, 2019 Pros It was incredibly simple to set up and apply to our Aventri system. A really fast instant solution we look forward to using more and more. Cons Pricing was not too obvious, but experience will sort that I am sure. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer PNS Used the software for: I used a free trial ### "clickatell helps me communicate comfortably" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 6, 2021 can not be denied that it really helps me communicate and share the things that I live in a business so that it attracts consumers Pros easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers Cons communication is only limited to the contacts that I have, so business development is less extensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/175976/Clickatell-Touch/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.