# Clickatell Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Clickatell the right Customer Communications Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/175976/Clickatell-Touch/reviews

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Clickatell

4.3 (15)

[View alternatives](https://www.capterra.com/p/175976/Clickatell-Touch/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated January 9th, 2026

# Reviews of Clickatell

Ease of use

4.3

Customer Service

4.2

## Showing most helpful reviews

Showing 1-15 of 15 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kobus S.  
Head: Service Operations  
Information Technology and Services  
Used the software for: 2+ years

### "Easy to use and Integrate"

November 17, 2021

5.0

Pros

It is easy to use and integrate especially for our international customer

Cons

There are no disadvantages to use this platform

Review Source

DS

Derick S.  
Programmer  
Computer Software  
Used the software for: 2+ years

### "Whatsapp is now the default communication tool in Africa. Replacing SMS"

October 20, 2021

5.0

Served my wel. Exceptionally well

Pros

Ease of implementing SMS API in my customized software suites

Cons

The SMS API served me well for nearly 17 years now. The SMS price stayed constant at the same price as for 17 years now. However MTC (98% market share) have reduced their local SMS rates drastically to retain some revenue stream from SMS infrastructure as alternative of WHATSAPP replacing Voice and SMS text. However Clickatells WHATSAPP tariffs is 3 times more expensive than Clickatell's standard SMS rates. Making it an inhabitable pricey alternative for dying SMS. Please reconsidder pricing for WHATSAPP in Africa (namibia included) same as South Africa.

Reason for choosing Clickatell

At the time it was more cost efficient and profitable service. Not any more.

Review Source

CH

Chris H.  
CPO  
Education Management  
Used the software for: 2+ years

### "Feedback"

November 3, 2021

3.0

Adequate

Pros

Autopayments make the work easy. Autofilling make the use not run out of credits.

Cons

Poor UI/UX for payments and management of seeing reports and usage.

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Reason for choosing Clickatell

We are considering switching to SendGrid.

Review Source

ER

Erin R.  
Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy to Use Platform"

August 30, 2021

5.0

Pros

Clickatell is a great value for our customers. Their customer service is wonderful and they are great about keeping us updated with any new changes

Cons

The portal is great for users who were previously set up, I have to use someone else's login to view our account - for some reason, it is not easy to set up my own

Review Source

BM

Blair M.  
Head of Systems Development  
Retail  
Used the software for: 2+ years

### "Great Product with Fantastic Service"

August 17, 2021

5.0

Pros

The % up time and speed of SMS. The high quality of support.

Cons

Nothing. There are no real down sides. Its great.

Review Source

FH

Farhan H.  
CTO  
Financial Services  
Used the software for: 2+ years

### "Customer Engagements"

August 24, 2021

5.0

in our 10+ years with Clickatell, the overall experience was amazing

Pros

Easy to use and reliable, all features are available on a same API

Cons

Nothing so far, and we had not any major issue yet.

Review Source

DG

David G.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Fintech Review"

August 30, 2021

5.0

Excellent. Good feedback and support when required

Pros

Offers a new way of extending Payment services to customers

Cons

Documentation on how to use the various services

Reason for choosing Clickatell

Local South African Support

Review Source

HM

Happy M.  
IT Specialist  
Education Management  
Used the software for: 2+ years

### "Excellent"

September 2, 2021

5.0

Clickatell is such an excellent service provider

Pros

Its very easy to use AND will always recommend it to other business users

Cons

Nothing that I did not like about software

Reason for choosing Clickatell

System compatibilities and API configuration constraints

Review Source

Dan H.  
IT Manager  
Events Services  
Used the software for: Less than 6 months

### "Great options and easy to use"

July 26, 2019

5.0

Pros

It was incredibly simple to set up and apply to our Aventri system. A really fast instant solution we look forward to using more and more.

Cons

Pricing was not too obvious, but experience will sort that I am sure.

Reason for choosing Clickatell

We were limited to choice due to Aventri, but happy with the recommendation

Review Source

iM

isci M.  
PNS  
Education Management  
Used the software for: I used a free trial

### "clickatell helps me communicate comfortably"

May 4, 2021

5.0

can not be denied that it really helps me communicate and share the things that I live in a business so that it attracts consumers

Pros

easy to run and certainly helps the development of my business ... because communication is the most important thing in getting customers

Cons

communication is only limited to the contacts that I have, so business development is less extensive

Review Source

LM

Liz M.  
Human Resources  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Provided by CMS "

July 1, 2022

3.0

Pros

I like the outcome provided by click-a tell. It makes communication to church family simple fast and easy

Cons

Click a tell is what is provided by the CMS. It was hard to set up, difficult to communicate as it’s US & the platform hard to navigate But … it has improved of late with some of those things

Reason for choosing Clickatell

It was provided by cms

Review Source

LC

Laurent C.  
Founder & CEO  
Hospitality  
Used the software for: 2+ years

### "Excellent product and great support !"

August 18, 2021

5.0

Pros

Ease of use and integration. Very reliable.

Cons

More reporting /usage features would be great!

Review Source

NG

Nigel G.  
Programme Management Office Manager  
Government Administration  
Used the software for: 2+ years

### "Effective customer engagement"

November 17, 2021

4.0

Same day communication with customers by either text or email.

Pros

Same day response; effective delivery; useful reports and monitoring; choice of email or text messaging.

Cons

There are a small number of failed messages; there is limited detail about the reasons for this.

Review Source

AP

Adrian P.  
Service Delivery Manager  
Telecommunications  
Used the software for: 2+ years

### "WhatsApp trial"

September 2, 2021

4.0

Pros

Easy integration. Easy to use portal especially the Touch Flow software. I enjoyed working with Touch Flow the most.

Cons

The WhatsApp number process with Facebook !

Review Source

KL

Kristy L.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Useless support system, can't call, only email and they don't offer any help. "

December 9, 2022

1.0

I would never recommend Clickatell to anyone. What is the point of using a text messaging service where your customers don't receive the text messgae and support won't offer any help??

Pros

Do not use Clickatell, their support system is RUBBISH! Our system has not been working correctly for 5 days and support is only via email and USELESS

Cons

We are being charged for text messages that our customers aren't receiving.

Review Source

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