# Page 2 | Lead Docket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lead Docket the right Lead Capture solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176004/LeadDocket/reviews --- Lead Docket 4.9 (62) [View alternatives](https://www.capterra.com/p/176004/LeadDocket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Lead Docket ## Showing most helpful reviews Showing 26-50 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AT Ashlee T. Intake Specialist and Paralegal Legal Services Used the software for: 1-2 years ### "Love Lead Docket " October 15, 2024 5.0 Very easy to use. lots of features and also synchs over contact information to our Case file system. Pros Love the communication features to potential leads. Makes things quick and easy. Cons Not all our network portals can synch over to our dashboard Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Marketing reports, contact managment Communication features. Unlimited Space. Review Source Response from Filevine November 22, 2024 Thank you so much for taking the time to leave your review of Lead Docket, Ashlee! VC Vanessa C. Intake Case Manager Legal Services Used the software for: 6-12 months ### "Love Lead Docket" January 13, 2025 5.0 Very Good, It is easy to use . Make signing clients go smoother and saves times. Pros It is easy to put in information and the directly open the case, faster then having to re enter info. Cons Some of the things don't stick and there is not a space for all info so we just put it in the accident description Review Source MS Micah S. Sales and Marketing manager Insurance Used the software for: 6-12 months ### "A great tool" November 6, 2024 5.0 This site is a great integration to collect and connect us with our clients and get them into our system. Pros Al l of your communication is in one place. Cons There is not a sales tracking feature to use to track sales from different sales members. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) The easy of the system was the biggest selling point. Review Source Response from Filevine November 11, 2024 Thank you for taking the time to provide your review, Micah! This is great feedback! LS Louie S. Intake Coordinator Law Practice Used the software for: 1-2 years ### "Intake Coordinator. " October 15, 2024 4.0 I have had a good experience working with Lead Docket. It has improved my production and automated some of my tasks. Pros It can be customized for our specific needs. It also works well with File-vine and Vine-Sign. Cons Not much to talk about here. We do need to automate other contact tasks. Switched from [Litify](https://www.capterra.com/p/160393/Litify/) Many difficulties. Not very compatible with File-Vine Review Source NR Natalia R. Intake Specialist, Legal Assistant Legal Services Used the software for: Less than 6 months ### "Lead Docket Is Great!" March 24, 2025 5.0 I like lead docket a lot. It helps me easily talk to my clients while maintaining confidentiality for the safety of the client but myself as well. Pros How easy it is to navigate and stay on track. Cons Sometimes emailing is difficult as we don't receive some attachments to certain emails. Review Source LW Libby W. Systems Integrator Legal Services Used the software for: 2+ years ### "Lead Docket Review" October 15, 2024 5.0 I love Lead Docket - I think it's a program with lots of potential and lots of excellent out of the box features that can help law firms leverage their existing marketing tracking capabilities. Pros Easy user experience, useful automations, and the ability to connect with different CRMs. Cons Inability to change core "built in" sections (Marketing Details) or have custom fields be contingent upon those responses; loss of the Usage Column in Custom Fields, limited custom reporting capabilities. Review Source Response from Filevine November 12, 2024 Thank you so much for taking the time to leave your review, Libby! RC Rebecca C. Intake Specialist Law Practice Used the software for: Less than 6 months ### "I love Lead Docket " November 4, 2024 5.0 Very smooth learning process, very well organized, and super convenient to organize especially with large call volume. Pros User friendly and the format is super organized Cons Not very many theirs a column for most everything Review Source Response from Filevine November 8, 2024 We appreciate you taking the time to leave your review, Rebecca! We're thrilled to hear that you find the format to be user-friendly and the learning process to be smooth. ER Evan R. Business Development Rep. Legal Services Used the software for: Less than 6 months ### "Lead Docket Review" October 10, 2024 5.0 It has been easy and enjoyable, really efficient and speeds up work time Pros Organized Easy to use Allows me to keep track of notes and schedule with different clients Cons Hard to search for different clients at times Review Source Response from Filevine October 21, 2024 Thank you so much for taking the time to leave your review of Lead Docket, Evan! AL Adrian L. Intake Specialist Legal Services Used the software for: Less than 6 months ### "I love lead docket" October 14, 2024 5.0 It's easy to take notes and send information to client's. Pros Easy to manipulate, take notes for clients and just an overall easy interface to operate. Cons Some information does not merge into our other software sometimes. Review Source Response from Filevine October 22, 2024 Thank you for taking the time to leave your review! PE Pryscilla E. Case Manager Law Practice Used the software for: Less than 6 months ### "Lead Docket Review" September 30, 2024 5.0 Overall very good. Easy use and easy to customize! Pros We love that Lead Docket helps ease communication with clients. Cons I wish we can import some of the reports ourselves, for example, import our users instead of asking Lead Docket to do it for us. Review Source Response from Filevine October 2, 2024 Thank you so much for taking the time to leave your review of Lead Docket, Pryscilla! We're so glad to hear that you have found the tool to be easy to use and highly customizable. PM Paul M. Intake Attorney Law Practice Used the software for: Less than 6 months ### "Lead Docket Amazing Program for Intake" September 11, 2024 5.0 Excellent. Still getting use to using it, but easy to understand, use, and modify to firm's needs. Despite some lag time, the program is immensely beneficial to the intake department at CLAW. Pros Very simple and does not require lots of training Cons Still getting use to using it, but some confusion when leads received but via email and opportunities. There is a some lag time. I usually get my email fist then see it in opportunities. Review Source Response from Filevine September 12, 2024 Thank you so much for taking the time to review Lead Docket, Paul! We're thrilled to hear that you've found the product to be easy to understand and customize. NM Nicole M. Director of Operations Law Practice Used the software for: 1-2 years ### "Great lead management program" July 8, 2024 5.0 Pros It's very easy to use and has decent reporting. Cons The settings of it all could use some work. I'd like if it could be more user friendly like Filevine. It took a bit of time to get the hang of it. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Clio is a terrible product in my opinion Review Source Response from Filevine July 12, 2024 Thank you for taking the time to leave your review, Nicole! MG Michelle G. Dragon Legal Services Used the software for: Less than 6 months ### "Excellent service and a better tool for work" July 31, 2024 5.0 It is a great tool that helps a lot in the way I work, it helps me to be fast and effective. Pros that i can take notes like i was using word Cons sometimes take a little time in refresh the page Review Source Response from Filevine August 2, 2024 Thank you for taking the time to leave your review, Michelle! RC Ray C. Intake Attorney Law Practice Used the software for: 6-12 months ### "honest review" July 1, 2024 5.0 LeadDocket has improved our lead management process with its user-friendly interface and helpful features. The automation capabilities save time, and the reporting tools provide useful insights. Customer support has been responsive and helpful. Overall, LeadDocket is a solid choice for firms looking to enhance their lead management efficiency. Pros easy to use, generate reports, customizable Cons mapping to FileVine is a pain. There was also a glitch of ordering our textboxes not displaying in the order we want. Review Source Response from Filevine July 2, 2024 Thank you for taking the time to leave your review, Ray! KA Krista A. Paralegal Law Practice Used the software for: 2+ years ### "Lead Docket 2024" February 12, 2024 5.0 Pros Lead Docket is great for lead tracking and reporting. Specifically from a marketing standpoint. It helps us see how effective each marketing source is. Cons There are some duplicative tasks between filevine and lead docket that I believe could be improved. Review Source JD Jovan D. Director of Client Acquisition Law Practice Used the software for: 2+ years ### "Friendly and helpful " May 7, 2024 5.0 I like it and use it daily. I’ve used other products in the past and this is superior Pros Ease of use and client support within the software Cons I would like an email drip to clients I am pursuing that does that for me automatically. Review Source Response from Filevine May 9, 2024 Thank you so much for taking the time to leave your review, Jovan. SC Stephanie C. Intake Specialist Legal Services Used the software for: Less than 6 months ### "Lead Docket is so much better than system we used before." April 29, 2024 5.0 It has been excellent. Only been using for 4 months but it has made my job so much easier Pros It is easier to navigate and learn. Do not have to do so much to get client information Cons Nothing really. Everything runs very smoothly with lead docket in every area. Review Source Response from Filevine May 2, 2024 We're thrilled to hear that Lead Docket has made your job so much easier, Stephanie. Thank you so much for leaving your review. JR Julia R. Administrative Supervisor Legal Services Used the software for: 2+ years ### "Convenient and easy to use system" April 1, 2021 5.0 I have been using Lead Docket at our company for more than 3 years with continued success. A lot of the manual work has become automated, allowing me to identify and focus on key leads. It's helped to create a simple work flow that everyone can follow and get more work done effectively. Pros I use Lead Docket on a daily basis and it's very easy to understand the many functions it offers. The integration process is straightforward. I like that I have the ability customize the case types and change the message templates to fit our company's needs. The ability to text and interact with potential clients in real time with out having to use another text platform is practical and saves a lot of time. The different statuses helped to streamline our process of prioritizing, analyzing, and tracking individual leads more efficiently. Cons Right now I have to download a report to see all appointments booked with the times and locations. I'd like to have the option to see them on a calendar view with time slots instead of scrolling down the scheduled status or generating a report. Review Source CM Cyndi M. Intake Supervisor Law Practice Used the software for: 1-2 years ### "Great software. " October 11, 2021 5.0 It has made my position a lot easier with tracking and converting leads. Pros This software was very easy to sue and implement within days. Cons I wish it had more customization abilities to our needs but after one year I can say it is slowly evolving to fit our needs. Alternatives considered [Captorra](https://www.capterra.com/p/145235/Captorra/)[Litify](https://www.capterra.com/p/160393/Litify/)[Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/) Reason for choosing Lead Docket It was the most expensive option but it seemed to be well worth the cost. The trial and staff explained everything very well. Review Source MW Mitch W. Direct of Business Development Law Practice Used the software for: 6-12 months ### "Great Product" November 17, 2021 5.0 Pros We implemented Lead Docket about 8 months ago. It has been a game changer. We were piecing various products together previously, but it is nice to have everything under on roof now, so to speak. Texting, email, workflows, etc- it is all great. Cons We wish it was a bit more customizable in some areas. For example- the MAP feature for signed cases. You can't break it down by case type or marketing source. The only option is just a large plot map of all signed cases. For firms that spend quite a bit of money on specific marketing campaigns in certain areas, it would be nice to break it down on a more granular level. Alternatives considered [Litify](https://www.capterra.com/p/160393/Litify/) Review Source ST Shelly T. Intake Coordinator Law Practice Used the software for: 2+ years ### "Simple and Effective Lead Tracking" September 22, 2021 5.0 Using Lead Docket has allowed our Intake Departments the opportunity to successfully manage incoming leads. It has also proven to be a great management tool for leaders to analyze work, marketing campaigns and more. Pros The ability to keep track of leads and prevent any of them from slipping through the cracks. The Intake Dashboard keeps you focused and organized on your pipeline and being consistent on your calls and follow-ups to potential clients. Cons Since we had not used a lead management tool in the past, it took a minute to get used to. However, for the most part, Lead Docket is extremely intuitive and easy to use. Whenever you need help, Customer Service is always responsive and able to assist. Review Source PM Pedro M. Call Center Lead Legal Services Used the software for: 1-2 years ### "Lead Docket, is it good?" July 11, 2023 5.0 Pros Ease of access, and user-friendliness. I also like the fact that it is customizable in so many ways and the integration with Filevine. Cons Reporting could be better when extracting Excel files. More info should be available. Switched from [Fat Free CRM](https://www.capterra.com/p/101408/Fat-Free-CRM/) The firm decided to move into a better system. Review Source RB Rebecca B. Intake Specialist Law Practice Used the software for: 2+ years ### "Smart & Streamlined" April 2, 2021 5.0 Every day use for 3 + years now and I can honestly say I would be lost without it. Service is excellent, ease of use is excellent. Best money spent. Pros I love how intuitive Lead Docket is, and how easy it is to navigate and see all the information I need to see every day. The breadth and depth of reporting is also A+. Cons The only con I can think of is that sometime I think of layout design that might make it even easier for me to see what I need to see. This ends up being a pro, however, because when I reach out to customer service they always seem to be able to make these ideas a reality. Amazing! Reason for choosing Lead Docket The reporting features Review Source AG Amanda G. Director of Intake Law Practice Used the software for: 2+ years ### "LD Review" October 11, 2021 5.0 Overall, it’s been great! Keeps our office organized. Pros Keeps all of our potential clients organized. Easy for anyone to use. Cons Trying to merge a new lead and an existing contact. Review Source TF Tabatha F. Paralegal Law Practice Used the software for: 6-12 months ### "Lead Docket helps pave the way to more clients!" January 24, 2023 5.0 Lead Docket has allowed us the opportunity to get more clients and build our practice. Pros The Intake Dashboard is probably my favorite feature. Keeping everything all together in one place keeps you on top of chasing leads to generate more clients and better revenue. Cons I wish you could personalize some of the texts that are sent when chasing. Review Source Similar Products Featured ## Related categories [Lead Management](https://www.capterra.com/lead-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.