--- title: "Call Center Studio Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Call Center Studio the right Customer Service solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176017/AloTech/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Call Center Studio 4.5 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Call Center Studio Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews TR Tatiana R CSRRetail, 51 - 200 employeesUsed the software for: 6-12 months. “This software helped me to make a lot of money when I was out of work so I will be forever grateful“ December 28, 2021 OG Oguzhan G Customer Relations ExecutiveOnline Media, 51 - 200 employeesUsed the software for: 1-2 years. “Interface, rare problems, lack of application“ December 17, 2021 EC Ercan C IT managerEvents Services, 11 - 50 employeesUsed the software for: 6-12 months. “integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use“ December 24, 2021 CG Cihad G Technology ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “Interface design is old, it could be better“ October 30, 2020 Marium K TrainerTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need.“ July 16, 2021 ## Showing most helpful reviews Showing 1-25 of 47 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Louis M. Vice President Used the software for: 1-3 years ### "Call Center Studio makes our deployment easier." January 3, 2022 5.0 Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can. Pros Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful. Cons The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change. Review Source R Reviewer Planing Manager Used the software for: 3-5 years ### "Aylin Kılıç -Planing Manager" November 2, 2020 4.0 overall comfortable to use, not complicated Pros User Friendly, simple, wide report opportunity, containing new technologies, accelerating Cons There may be information boxes in the menus Review Source VR Verified Reviewer Community Management Specialist - LolaFlora Used the software for: Less than 1 year ### "Good software, can improve." December 4, 2018 3.0 Very practical for someone who need hourly, daily report. Has all features for tracking, control and supervission. Pros As a supervisor it's very practical to get some reports for the agents performance. I can check live the status from customer support agents to see who is available, busy, etc. Cons Sometimes there are some interference in the calls. Review Source Verified Reviewer Trainer Used the software for: 1-3 years ### "Great system for monitoring calls and keeping track of representatives stats" July 20, 2021 4.0 Call Center Studio has been great for helping me monitoring my representatives and making sure that they are getting the training that they need. Pros I really like the Live Call Listening It allows me to get a real-time assessment done on my representatives so that I can provide feedback. The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing. Cons It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at Review Source Gülsen B. Yoga Instructor Used the software for: 3-5 years ### "Good product, value for money" December 20, 2021 4.0 Pros When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it. Cons Interface for the user is a bit complicated. It should be much easier to find what you are looking for. Review Source R Reviewer Customer Relations Manager - Call Center & Complaint Management Division Used the software for: 3-5 years ### "Stable, a product with a good team. Alotech prove our cloud call center choice is right." June 14, 2018 4.0 Pros Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs. Cons Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports. Review Source VR Verified Reviewer Inside Sales Representative Used the software for: 3-5 years ### "easy to use, cool UI." June 14, 2018 4.0 integrations with salesforce is a good asset Pros integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful. Cons sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly Review Source R Reviewer Mü teri Hizmetleri Tahsilat Uzman Used the software for: 3-5 years ### "its so good" June 13, 2018 5.0 Pros speed is my most like about this software. when i want to call its quickly fulfill. it is most important . thnk Cons useless is my least like about this software. I think I should create quick shortcuts for things I want to do. Review Source R Reviewer Business Development Specialist Used the software for: 3-5 years ### "excellent product to use, totally user friendly" May 30, 2018 5.0 Pros easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with! Cons Maybe the main screen can be changed, Review Source R Reviewer Çağrı Merkezi Yöneticisi Used the software for: 1-3 years ### "excellent support, easy to integrate, easy to use," June 13, 2018 4.0 Pros Usage is not mixed, the need for training is minimal. The management screens are very successful and satisfy the need. Simple and goal-driven. All critical data is easily accessible. Cons Although there are some shortcomings of outbound call reports, the technical support unit responds quickly. Review Source Verified Reviewer Assistant IT Manager, Enterprise Architect, Expert Developer Used the software for: 3-5 years ### "850 plus IVR were installed in very short term. It was great." June 13, 2018 4.0 Pros Software has a user friendly interface. Learning how to administrate all the features is very easy. Customer support is also quite well. They take remediation actions immediately when you informed an issue . Cons Reporting section is not scalable. You cannot design your own dashboard. But when you describe what you would like to see they develop the report for you. Review Source VR Verified Reviewer Founder Used the software for: 1-3 years ### "Cheap, fast adopted and best customer experienced support team ever" June 13, 2018 4.0 We used ALOTECH to get payment on the phone Pros The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing. Cons Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration. Review Source R Reviewer Technology Manager Used the software for: 1-3 years ### "Quality Solution" November 2, 2020 5.0 Pros It works stably and allows flexible configuration. Cons Interface design is old, it could be better Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Easy to use" October 28, 2018 5.0 Pros easy to use and setup, wide range support, online interface lets you to connect whereever you are online Cons no cons in general but sometimes web interface's sound quality drops a while. But I assume it's related to the internet connection quality Review Source R Reviewer Property Acquisition Used the software for: Less than 1 year ### "Good experience with Alotech." June 13, 2018 4.0 User support is the best, Evren is a great professional. Pros I like that I could have conversations without a limit of time. A list of the calls with the date & hour and the spent time. Cons The delay in the sound between the speakers. Some calls didn't work properly sometimes. It would be better if I could see a list that contains the calls that I couldn't answer. (Both of them, the ones that I couldn't answer while I'm available, and the ones that couldn't answer because I was log out or at lunch, etc). It would be ok if I could listen to the recorded calls too, sometimes it helps in clearing some doubts after the call. Review Source R Reviewer Assistant Vice President Used the software for: Less than 1 year ### "Full Call Center Experience with Ease of use" June 13, 2018 5.0 Pros Easy to deploy with zero hardware cost. All of the system operates on Google Cloud Platform which offer great uptime. Cons Lack of Local languages in User interface. Support portal also offered with a mixture of Turkish and English languages. Review Source R Reviewer general manager Used the software for: 3-5 years ### "Best Affordable Cloud Call Center Platform" December 22, 2021 5.0 I started up my Technology Call Center at 2011, using Call Center Studio Platform. Those days there were no Cloud Call Center Software alternatives at all. I can easily say, I could not stand up, till then, if CCS was not there with me. The CAPEX cost of building up a call center was more than what I paid for CCS since 2011. So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing. We are like a family, most of them I know more than 9-10 years. They are available anytime anywhere, to help you perform preciously. Pros The Flexibility, easy to setup, easy to integrate, easy to use. 99.999999 availability, no downtime yet recorded since 2011. Cons nothing at all :) the CCS meetups was once held in every month. Hope to see those days again :) Review Source R Reviewer BİLGİ TEKNOLOJİLERİ SERVİS DESTEK UZMAN Used the software for: 3-5 years ### "My thoughts on call center" November 3, 2020 5.0 Frankly, I do not comment on this question without using the application in detail. Pros I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion. Cons It is very bad situation that this software does not work on google chrome browser. Review Source SY Serdar Y. Crm & Call Center Manager Used the software for: 3-5 years ### "Alotech is more than our business partner" November 2, 2020 5.0 Its enjoyable to work with them. They are always solution oriented. They are calling us a weekly and hard work for to be better call center. Pros usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault. Cons We dont have any like less. All is perfect with them since 5 years. Review Source R Reviewer E-Commerce Director Used the software for: 3-5 years ### "Best In Mobility" December 22, 2021 5.0 Pros I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC. Cons UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better. Review Source ÇK Çiğdem K. Customer Support Director Used the software for: 1-3 years ### "The best in the market" September 13, 2021 5.0 This is the first cloud product I experienced. It is much more flexible than the desktop products. It is fast and almost everything is possible. Pros Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports. Cons Not crucial but an individual dashboard would be nice to have. Review Source Ercan Ç. IT manager Used the software for: Less than 1 year ### "IT manager" December 27, 2021 5.0 integrated quickly, users adapted very quickly thanks to the program training and it is very simple to use Pros best userscreen and very simple to use, users quickly adapted... Cons to be simple :) , The usage could have been a little more detailed and comprehensive. Review Source R Reviewer Internal Audit Manager Used the software for: 3-5 years ### "One of the best Call Center Tool" December 20, 2021 5.0 Call Center Studio service has reasonable price in comparison with its rivals who provide similar features. Pros Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications Cons To be honest, I can say none for this question. Review Source Baris S. Supervisor Used the software for: 3-5 years ### "SUCCESSFUL" November 5, 2020 5.0 User friendly with ease of use Pros SUCCESSFUL INTEGRATION Quick Solution Knowledgeable team Cons The design is very simple Connection Failed Review Source R Reviewer Operations Director Used the software for: 1-3 years ### "Call Center Studio is our right hand." November 2, 2020 5.0 They did almost everything what I requested. Pros The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support! Cons They did a lot of things beyond my imagination. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.