# Page 2 | Call Center Studio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Call Center Studio the right Customer Service solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176017/AloTech/reviews

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Call Center Studio

4.5 (47)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Call Center Studio

## Showing most helpful reviews

Showing 26-47 of 47 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Seda S.  
Engagement Manager  
Airlines/Aviation  
Used the software for: 1-2 years

### "Useful Call Center Studio"

October 30, 2020

5.0

Pros

comprehensible, simple, useful and always increases efficiency

Cons

The development part is progressing slowly ,Chat part is insufficient , needs to offer a faster solution

Review Source

VR

Verified Reviewer  
Senior Call Center Specialist  
  
Used the software for: 2+ years

### "User friendly"

May 24, 2018

5.0

Pros

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Cons

There is no anything I do not like.

Review Source

Response from Call Center Studio

May 30, 2018

Thank you very much!

AÖ

ASLI Ö.  
CALL CENTER MANAGER  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Make your dreams come true"

October 30, 2020

5.0

Inbound,Outbound,report ,campaign management,

Pros

I can use it myself,I can get report ,I can listen to the calls

Cons

There is no feature I don't like,I am glad

Review Source

OG

Oguzhan G.  
Customer Relations Executive  
Online Media  
Used the software for: 1-2 years

### "BluTV - Our experience"

December 17, 2021

4.0

Pros

easy integration, quick installation, rapid developments

Cons

Interface, rare problems, lack of application

Review Source

SD

Sarper D.  
Process Development Specialist  
Pharmaceuticals  
Used the software for: Less than 6 months

### "You should make some check. You should listen your customer."

October 30, 2020

5.0

It's good. We've tried 2 more companies. You're the best.

Pros

Not a client, cloudbase programming is best

Cons

A little bit slow. Some features must have but you dont. Reportpage. Reports are useless sometimes. For example, time tables includes decimal numbers and also same think count of everything. It's useless. Every time I check report, I have to format them all.

Reason for choosing Call Center Studio

Webbase services

Review Source

BB

Bedii B.  
Sales Manager  
Oil & Energy  
Used the software for: 2+ years

### "No Investment and very easy"

December 24, 2021

5.0

I recommend and 3 customers started using it through me and they are very satisfied.

Pros

Reasonable price advantage, service support, lack of investment

Cons

I am satisfied with all the features I use

Reason for choosing Call Center Studio

cost and speed

Review Source

NS

Nazim S.  
director  
Real Estate  
Used the software for: 2+ years

### "Call Center Studio Experience ( 4 years ) "

July 26, 2021

5.0

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Reason for choosing Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.

Review Source

EŞ

Elvan Ş.  
Finance director  
Marketing and Advertising  
Used the software for: 2+ years

### "be honest"

January 5, 2022

4.0

Pros

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Cons

There is nothing I dislike about this software.

Review Source

NÖ

Nazan Ö.  
Customer Relations Manager  
Printing  
Used the software for: 2+ years

### "Every time I communicate, I have experienced that I am a valued customer"

June 13, 2018

5.0

First of all, we use this software with pleasure, allowing us to reach our customers with easy installation. Detailed and clear reports help us to take the necessary actions to show us the numerical value of the work we do

Pros

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Cons

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Review Source

TY

Tamara Y.  
International Operations & ASR coordinator  
Internet  
Used the software for: 6-12 months

### "Rocky and Unpredictable"

June 15, 2018

3.0

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Review Source

MÇK

Mustafa Çağrı K.  
Customer Experience & Care Department Manager  
Retail  
Used the software for: 1-2 years

### "Problem-free"

November 13, 2020

5.0

Pros

Easy to use, easy to implement, very agile when needed

Cons

reportings, data extraction time, self-service

Review Source

BÇ

Burak Ç.  
Operation Lead  
Financial Services  
Used the software for: 2+ years

### "New Generation Call Center"

November 4, 2020

5.0

Pros

Providing accessible to callings from anywhere without "blockages" Satisfying "default" reporting service

Cons

It is okay but merchant control panel can be redesign to be better

Review Source

BBY

Bilge Burakhan Y.  
Management Trainee  
  
Used the software for: 2+ years

### "a magnificient product"

May 24, 2018

5.0

Pros

SAAS product Pay as go Expensive Great reporting system 7/24 help desk Google cloud platform

Cons

Maybe the logo could be better..

Review Source

VR

Verified Reviewer  
Advisor  
Financial Services  
Used the software for: Less than 6 months

### "Easy setup, web interface, good sound quality"

June 12, 2018

4.0

Mobilty and good call quality

Pros

Alotech has a web interface that allows you to call your customers and colleagues whereever you are. It has an easy setup and sound quality is good.

Cons

Web interface could be better. When you are making a call sometimes it takes 5-6 seconds to connect.

Review Source

Mehmet Ç.  
Callcenter Agent  
  
Used the software for: Less than 6 months

### " I think application transitions should be fluent."

June 12, 2018

3.0

Pros

\- simple but needs to be improved. - very few errors are encountered. - It seems as if options menu should be.

Cons

\- slow acceleration is required. - customer information is fully contained. - There are also errors in exporting report screen as excel.

Review Source

OC

Onder C.  
Managing Director  
Information Technology and Services  
Used the software for: 1-2 years

### "I am satisfied with my experience."

June 12, 2018

5.0

I have a good working cloud santral. This is enough :)

Pros

To able to direct incoming calls to my teammate easily. Managing time and day preferences to be online is easy. Sales staff is very helpful.

Cons

We should not wait for invoices. It must be online. I want to download my invoice. I also want recurring payment system with credit card.

Review Source

SA

Stefana A.  
Int Ops and ASR Manager  
  
Used the software for: 6-12 months

### "in general positive, user friendly"

June 12, 2018

3.0

Pros

the fact that the calls are recorded and accessible immediately for listening and also the reporting feature

Cons

The helpdesk is rather slow, it is not always easy to identify errors, the buttons get blocked in the application. The calls go into a loop very often and that requires multiple calls in order to finish a conversation. The quality of the line can suffer improvement.

Review Source

TR

Tatiana R.  
CSR  
Retail  
Used the software for: 6-12 months

### "A CCS Agent"

December 28, 2021

4.0

This software helped me to make a lot of money when I was out of work so I will be forever grateful

Pros

I liked that the auto dialer was a pop up window instead of a tab because it made it easier to navigate in between screens

Cons

I did not like that you could not see messages from supervisors unless you were on the screen

Review Source

VB

Valery B.  
Mobile Solutions Specialist  
Human Resources  
Used the software for: Less than 6 months

### "CCS is Convenient to use"

January 6, 2022

4.0

Pros

It is convenient to reach out to different departments for inquiries. Employees don't need to bother to visit the station when they need to know something. Due to current situation as well this is helpful as face to face interaction is limited.

Cons

I just find the chat box smaller and a little inconvenient especially when something pops up on your PC.

Review Source

DI

Dilsah I.  
agent  
Telecommunications  
Used the software for: 6-12 months

### "AMAZING"

June 12, 2018

5.0

I provided the control authority during the interview

Pros

STATUS SELECT, meeting key , up to date, sustainability, easy application,continuous updating of version

Cons

THE FREEZING, status change not possible, overtime, call again during a call,sticking,stuck in the play key

Review Source

YA

Yasemin A.  
Call Center  
  
Used the software for: 6-12 months

### "easy,useful,all-purpose,fast"

June 12, 2018

5.0

Pros

A preferred program for being descriptive and easy to use. I can see all my personal data on a single page.

Cons

Non- regularity of call evalulation tab, complicated and not sequential. Sometimes there are two calls at the same time.

Review Source

Billy G.  
Journalist  
Writing and Editing  
Used the software for: I used a free trial

### "Great managment "

May 6, 2021

4.0

For now, i think is pretty usefull. If you are interested in this kind of software.

Pros

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Cons

Connections problems may be the only thing that make my interaction lower.

Review Source

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