---
title: "Flex Catering Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Flex Catering Software - reviews, pricing plans, popular comparisons to other Catering products and more."
source_url: "https://www.capterra.com/p/176027/Flex-Catering/"
page_type: "product"
language: "en"
---

# 

 Flex Catering Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Flex Catering

## What is Flex Catering?

Flex Catering: Modern Catering Management Made Simple Flex Catering is the all-in-one catering software that helps boost sales, streamline operations, and reduce costs. Purpose-built for corporate, event, and restaurant catering, Flex simplifies everything from menu planning to payments. ✔️ Complete drop-off and event catering workflows – handle quotes, orders, events, production, reporting, and order routing across single or multi-location operations. ✔️ Beautiful proposals with e-signature – win more clients with stunning, customizable proposals. ✔️ Fully integrated payments – get paid faster with seamless online payment. ✔️ Dedicated menus & price lists per customer – personalize your offerings for each client. ✔️ Integrated driver app – streamline delivery management. Flex also includes a customizable online ordering website to showcase your brand and deliver the best digital B2B and B2C ordering experience. With competitive, transparent pricing, Flex grows with your business.

## What is Flex Catering used for?

[Catering](https://www.capterra.com/catering-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/)[Event Management](https://www.capterra.com/event-management-software/)

Overall rating

Based on 12 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$350

Flat Rate, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Flex Catering Overview

Updated August 2026

AI summary

Flex Catering is a cloud-based platform designed for catering businesses and organizations managing food service, events, or venues across small, midsize, and enterprise levels. It brings together booking management, event scheduling, online ordering, CRM, inventory tracking, and billing, while supporting integration with accounting and scheduling tools. Deployment options include web, Android, and iPhone applications.

## Flex Catering alternatives

Highest Rated

[4.9 (283)](https://www.capterra.com/p/172778/Nowsta/reviews/)

Starting price

$18000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (575)](https://www.capterra.com/p/118047/Tripleseat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.8 (45)](https://www.capterra.com/p/189069/HoneyCart/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (81)](https://www.capterra.com/p/266878/Perfect-Venue/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/176027/Flex-Catering/alternatives/)

## FAQs about Flex Catering

Overview

### Which roles and teams benefit most from Flex Catering?

Flex Catering benefits catering business owners, directors, and executive leaders who need oversight of orders, delivery logistics, and daily operations. Sales and business development teams use it to manage client relationships and convert enquiries, while marketing and functions managers rely on it to coordinate events, promotions, and customer communications.

Answer based on 11 reviews

Overview

### What company size and specific industries is Flex Catering built for?

Flex Catering is designed for small to mid-sized catering businesses, event managers, venues, food businesses, grocery caterers, and restaurant caterers. It fits organizations that handle event catering and related food service operations, especially those needing software built around catering and venue-based workflows.

Features and Usability

### What are the key features of Flex Catering?

Flex Catering offers catering and event management features such as booking management, event scheduling, banquet management, and reservations management. It also includes online ordering, proposal generation, billing and invoicing, payment processing, inventory tracking, route management, CRM, and reporting tools for catering businesses, restaurants, and multi-location operations.

Integrations

### Which third-party tools and platforms does Flex Catering integrate with?

Flex Catering integrates with accounting, scheduling, marketing, and analytics tools including Xero, QuickBooks Online Advanced, MYOB Business, DATEV Audit dupe, Deputy, Nowsta, Mailchimp, Klaviyo, Google Calendar, Google Analytics 360, Google Tag Manager 360, Square Point of Sale, Delivrd, and Zapier.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does Flex Catering offer?

Flex Catering provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and step-by-step learning materials for teams getting started with the software.

Getting Started and Support

### What customer support options does Flex Catering offer?

Flex Catering provides email/help desk support, a FAQ/forum, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback about support experience is available, so support quality, response times, and common frustrations cannot be described from user reports.

## Features

AI summary

Based on 265 Catering reviews

Capterra data shows that buyers of catering software rank the following features as their top priorities:

-   **Booking Management** (**80%** of reviewers rated this feature as critical)
-   **Event Management** (**66%**)
-   **Event Calendar** (**68%**)

Flex Catering supports all three features that reviewers rate most highly: **Booking Management**, **Event Management**, and **Event Calendar**. Together, these capabilities help businesses manage reservations, coordinate event details, and keep schedules organized in one place, allowing teams to handle catering operations more efficiently and stay on top of every booking.

Event Calendar

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

A list of events with their respective dates

Order Management

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Event Scheduling

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Plan an event's time and location

Online Ordering

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Tracks and processes online orders

Contact Management

3.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

Delivery Tracking

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Flex Catering 102 features

### All Features
- Access Control: Regulate who can view information within the system
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Banquet Management: Coordinate food and beverage delivery for events.
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Calendar Sync: Synchronize with other calendars to view mutual availability and schedules
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Management: Store and organize information about customers and previous interactions
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Dispatch Management: Manage sending personnel and resources to a site as needed
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Electronic Payments: Electronically collect payments for goods or services
- Electronic Signature: Digitally sign online documents
- Email Templates: Pre-made examples and templates for emails
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Event Calendar: A list of events with their respective dates
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Event Scheduling: Plan an event's time and location
- Facility Management: Manage the maintenance of building facilities
- Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk
- Food & Beverage Management: For businesses handling food & beverage operations
- Food Delivery Dispatching: Dispatch food deliveries
- For Catering Businesses: Software designed for caterers and catering businesses.
- For Restaurants: Serves restaurants
- Geographic Maps: Visualize locations on a map
- Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
- Historical Reporting: Information, data and reports that are being tracked over time
- Interactive Reports: Edit and personalize data view as needed
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate
- Lead Capture: Automatically identify and save contact information of potential customers
- Live Tracking: Allow customers to track their order and keep them updated when the status changes.
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Mobile App: Access the system via a mobile application
- Multi-Facility: Designed to facilitate operations for more than one facility.
- Multi-Location: Manage and support multiple locations
- Online Ordering: Tracks and processes online orders
- Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Order Processing: Send / receive, process, and execute orders
- Order Tracking: Track orders throughout the fulfillment process
- Payment Processing: Accept, record, and reconcile financial transactions
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Proposal Generation: Create proposals based on costs of labor and materials
- Quotes/Estimates: Generate quotes or estimates for customers
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Recipe Management: Store recipes, enable recipe modification, and generate data required for production records
- Recurring Orders: Managing orders that a customer purchases repeatedly and regularly
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Room Block Management: Book and manage rooms at an event
- Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
- Routing: Plan daily routes to optimize employee scheduling and provide directions
- Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- SMS Messaging: Send messages via SMS
- Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Supplier Management: Manage all supplier data and operations
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Task Management: Create, manage and track all task activities and progression
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events
- Waitstaff Management: Track and manage waitstaff information and schedules
- Website Management: Built-in website builder or integration with third-party site
- Weddings/Parties: Software that specializes in weddings, public and private parties

---

Get Advice

We can help you find the software with the features you need.

Features

4.8 (12)

4.8

Based on 12 reviews

## Pricing

Value for money

4.8 (12)

Basic

$350.00

Flat Rate,Per Month

Value for money

4.8 (12)

4.8

Based on 12 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Xero](https://www.capterra.com/p/120109/Xero/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[

Deputy](https://www.capterra.com/p/167811/Deputy/)[

Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (12)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (12)

5.0

Based on 12 reviews

## User reviews

Overall rating

4.9

Based on 12 reviews

Filter by rating

5(11)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MB

Marnie B.

Owner Operator

Restaurants

### "GREAT backend - Can't condone for Sales or CRM"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

July 20, 2026

Overall positive - just frustrating with the leads and crm portion. Perhaps a company with full time position to navigate; however as an owner operator wearing many hats = sooooo much wasted time in the CRM portion.

Pros

Kitchen Operations are great! Ability to combo, scale, create useful prep lists and reporting. Very flexible on this end.

Cons

CRM - So much clicking around - so many redundant moves, you need to ATTACH the email correspondence to events manually - they do not automatically show once sent - deals portion of leads consistently freezes and sends in circles. You can attach and view files in some correspondence windows but not others - email sends are very basic; no automatic follow up "flows" The whole CRM portion is antiquated and outdated even though it was added 2-3 years ago. No at all intuitive.

Switched from

[Tripleseat](https://www.capterra.com/p/118047/Tripleseat/)

Needed more kitchen production capabilities

Alternatives considered

[Caterease](https://www.capterra.com/p/2280/Caterease/)

Reasons for choosing Flex Catering

I chose because the were working on everything I needed. It has been a challenge for sure and I hope they improve their CRM buy I have noticed updates are further and farther between than they used to be.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Mai M.

Managing Director

Hospitality

### "Flexing with Flex!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 14, 2026

Flex has been a breeze! We have been thrilled with the ease in which Flex has provided to the entire team. The platform supports our delivery catering as well as our full service corporate programs.

Pros

As a small boutique catering firm, Flex works beautifully with the different arms of our business. With both delivery and full service catering, Flex allows us to streamline all facets of our business in one platform.

Cons

None! Super user friendly and especially helpful in managing our delivery and corporate catering division.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PP

Phillip P.

Director

Hospitality

### "Excellent service "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 17, 2025

Great, great price, great customer service, the uploading by flex was seamless, a very good experience especially with \[sensitive content hidden\]

Pros

The service is second to none, send an email and you will receive a link to a video explanation, if not \[sensitive content hidden\] and his team have fixed things for me

Cons

There are some improvements I would make, but it’s not really a problem when you learn and accept these minor flaws

Alternatives considered

[FoodStorm](https://www.capterra.com/p/124696/FoodStorm-for-Catering/)

Reasons for choosing Flex Catering

Foodstorm no longer available in Australia

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AA

Amy A.

Business Owner

Food & Beverages

### "Transformed Kitchen Operations from Chaos to Calm"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 8, 2024

After a lot of research I am very happy I chose this software - there are always new features and developments being added.

Pros

This software is incredibly well tailored to suit delivered catering businesses. There are so many features which are unique to this industry and it makes handling our corporate orders simple and accurate keeping our customers happy. With our previous software supplier we had to use offline spreadsheets to manage stock, costs and margins. Now all of this is linked directly to our menu set up. This has saved us so much time and allows our operations to run very smoothly. The production plans and reports are clear for our staff - they receive their paperwork and hardly have to even ask questions anymore! Everything is quiet and organised in our kitchen.

Cons

Please make font size bigger on reports.

Switched from

[Spoonfed](https://www.capterra.com/p/129327/Spoonfed/)

It covered more of the end to end process of running my business. From taking the customer order through production, stock delivery and invoicing

Alternatives considered

[CaterZen](https://www.capterra.com/p/82293/Restaurant-Catering-System/)

[Caterease](https://www.capterra.com/p/2280/Caterease/)

Reasons for choosing Flex Catering

Far more flexible allowing us to automate reports and create a business which can operate without the owner.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Scott S.

Owner

Food & Beverages

### "Best catering software on the market"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 12, 2023

Over the first year of using flex our business grew very quickly as it makes ordering very simple for customers

Pros

Flex is easy to use, highly customisable, has excellent reporting capabilities and can be automated for most admin tasks

Cons

Any issues we had with flex were fixed by the Flex team.

Reasons for choosing Flex Catering

Price

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BG

Beth G.

Managing Director

Food & Beverages

### "Great Catering Software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 10, 2023

Flex Catering software works so well for our company. We find it extremely easy to update our menus and content pages and Flex are great at implementing new features. Our customers also comment on how easy our site is to navigate and place orders

Pros

Easy to use and customizable for our business needs

Cons

Sometimes when are features are updated they have not been tested correctly and we have errors.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IT

Innez T.

Business Development Manager

Hospitality

### "Excellent product, we love Flex Catering! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 6, 2022

Flex Catering have excellent customer service and have been very helpful with both the changeover and onboarding of our company. Their tickets system ensures any questions or problems are solved quickly and easily. Highly Recommend!

Pros

Order tracking, CRM, products, integration with Xero, and eCommerce website have been a game-changer for our business.

Cons

It is easy for users to double up on adding products, and takes some training to get up to speed on this area.

Reasons for choosing Flex Catering

Price, service, different functionality.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

PP

PJ P.

President

Hospitality

### "5 Star Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2020

Since we've started transitioning from software we've used for 12 years, Flex Catering will far surpass what we were using. The support - even though we're in the US, is still very prompt, helpful and supportive no matter what we need or ask of them.

Pros

If a 10 was available, I'd use that. This is a GREAT product, super user friendly, GREAT customer support. Fast, accurate and very dynamic.

Cons

There is nothing we don't like about it. It's just perfect.

Reasons for choosing Flex Catering

Ease of use, speed, straightforward screens, and great customer support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Jeremy G.

Director and Owner

Hospitality

### "Enabled us to scalably grow"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2020

It's been a great tool implemented by a strong team.

Pros

Flex Catering has powered a step change in our catering business. It’s improved our efficiency by automating things we were doing manually and given us the ability to scale our business. As a café growing it’s catering business, we found Flex Catering to suit our needs perfectly. Functionality is broad and well thought through – improvements are released regularly. The team was very supportive through the startup phase and have always been prompt and thorough in responding to our support requests and questions. Reports and production functionality is excellent. They effectively setup our website as an ecommerce site with the software as the framework. They managed all the domain setup for us and gave us good guidance on SEO optimisation. We reviewed and trialled other platforms and Flex Catering was a mile ahead. Integrates with Google Calendar and

Cons

Responsive design for mobile could be better but it is on the roadmap so could have improved since writing this review.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JC

Joe C.

Delivery & Functions Manager

Food & Beverages

### "Revolutionised our catering company"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 15, 2019

To begin with we have had to overhaul how our company works, which is always a lot of work. From order input, to kitchen production, to invoicing - we have had to change how we work. The team at Flex have been incredibly patient and helpful in allowing us the time to do that while lending a hand whenever needed. Now we are up and running fully with the website, we are amazed with how well it has all worked and the positive response from our customers is overwhelming. I believe this is the first step in revolutionising our catering company and will only make our business more successful in the future!

Pros

Flex Catering has taken two/three manual processes that our team used to perform every day and almost completely automated them. By allowing our customers to order through our new E-Commerce website, we have cut out any errors in order input and then to have those orders push straight into MYOB for invoicing is just amazing! On top of that, when we have had any questions or issues arise the Flex Catering team have been able to answer/fix them immediately which gives us great peace of mind.

Cons

We have had to change some of our internal processes and customer pricing to fit how Flex Catering works. This has created extra work for us and some customer dissatisfaction, but overall customers are incredibly happy with the new way of working.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/176027/Flex-Catering/reviews/)

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