# Groundwork Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Groundwork the right Payment Processing solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176039/Groundwork/reviews --- Groundwork 4.8 (15) [View alternatives](https://www.capterra.com/p/176039/Groundwork/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Groundwork Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Andrew B. Club President Sports Used the software for: 1-2 years ### "Groundwork Works for Us" April 3, 2019 5.0 We are extremely happy with Groundwork Team Payments. We currently have 80% of our club fees and registration payments being entered in Groundwork and we are exploring ways to migrate even more of those other payments over. The customer service is top notch. The team has provided me with answers to all of the questions I have had in an extremely timely manor. Pros The Groundwork payment solution has made billing families for their club fees very easy for us. Knowing that once we add a player to a team and submit the payment schedule to the application, Groundwork emails the families to approve the payments and add their credit card/banking information. The application also reminds the families when a payment fails. Most of the time the families update their information to resubmit the payment with out any interaction from our staff! Cons It may just be the level of service that we have, but all of our administration is done through one account. We have multiple club directors and others individuals with financial access in our organization but we haven't been able to get each user separate credentials to access the Groundwork Administration page. It's not ideal from this perspective but we are making it work. Review Source Jennifer S. Treasurer Sports Used the software for: 1-2 years ### "Great product!" August 9, 2018 5.0 Wonderful customer service, easy to use and this is the best product we have used! Pros Our company enjoys how easy it is to take online payments from our club players. The setup is so easy and user friendly Cons I wish that we could personalize emails that go out to the parents when we first set them up. Review Source JH Jordon H. Owner Construction Used the software for: Less than 6 months ### "Improving client experience" November 18, 2022 4.0 Pros We love the aesthetic improvement that Groundwork provides. We appreciate how easy it was to set up and use. The Groundwork team was helpful and answered all of our questions. Cons We haven't found anything about Groundwork that we do not like. Review Source MM Monty M. Owner Sports Used the software for: 1-2 years ### "Groundwork Has Been Great For Us" May 12, 2019 4.0 The staff is always quick to respond and very helpful. Pros Groundwork allows my organization to stay very organized and on top of payments. Cons Would like more features that are detailed for each player. More flexibility on setting up payments. Option to use money through the account instead of transferring. Review Source LH Laura H. Team Manager Sports Used the software for: 6-12 months ### "As a Team Manager, Groundwork makes my life easier! " May 9, 2019 5.0 Pros The ability to track past due payments and send reminders to team members has been a lifesaver. I know that we have had a much better track record of getting payments in a timely manner. Our players love the ability to have a monthly, predictable payment. Cons I would like to be able to bulk edit individual player payments as well as track and leave notes when I adjust a payment amount. Review Source BJ Bethany J. Teacher Music Used the software for: 1-2 years ### "Large Teams Welcome Here" May 21, 2019 4.0 Hands down, the customer service and ease of use have combined to be the selling point for our organization. Pros The ease and organization of the software has been wonderful - especially for our very large "team". We also really appreciate and value the customer service response time and overall helpful-ness of the staff. Cons We wish this software would somehow be able to show/track negative balances. For example, if we do a fundraiser ahead of an upcoming "fee", it would be nice to enter/allow fundraiser profit to show a negative balance - thus to lower "fees" as they are scheduled. Review Source MO Maureen O. Communications Director Sports Used the software for: 1-2 years ### "Great For Non Profit Sports teams" May 15, 2019 5.0 Pros This software helps us save time. With the online payments, we no longer have to send out monthly invoices go to the bank, worry about bounced checks - all payments are on time & automatic. Our members also love it, it is easy to use & you can manage your entire family (if on the team) as well as other teams if they use it from one dashboard. It is easy to change payments (dissounts) add offline payments (fundraisers) and add additional payments during the year. Cons Players are alphabetized by first name. Review Source MF Mary F. Registrar Sports Used the software for: Less than 6 months ### "Groundworks Review" May 10, 2019 5.0 Pros Honestly I like everything about Groundworks. As both an administrator on the billing side and a user through a different sports team I have found the use of Groundworks to be easy and the people who work their are knowledgeable, efficient and always willing to help no matter what time. Set up is very simple and the software is easy to understand even for the least experienced software user. The product came highly recommended and I can see why. Have yet to find something I don't like about it. Cons Truly I haven't yet found anything I do not like. Review Source TF Tracy F. Club Director Used the software for: 6-12 months ### "Using Groundwork has without a doubt changed the quality of my life!" July 2, 2018 5.0 Pros Prior to signing on with Groundwork I spent hours every month frustrating over collecting fees. now I can spend that time with our customers building relationships. In our business we have many different fee structures and the flexibility of the Groundwork app allows me to accommodate all my customers needs. Additionally the customer service at Groundwork is excellent. They are there for me whenever I need them. I love the chat feature as you get instant replies to simple questions without waiting on hold or initiating a help desk ticket like so many other places require. Cons The only downside of the app is the ability of the customers to stop or suspend their payments without approval. Review Source KC Kevin C. Owner operator Used the software for: 1-2 years ### "I've been running, Baseball teams for over 20 years now this far better than anything I've used i" July 2, 2018 5.0 Pros Fast response to any questions or problems that arise . the customer representative is friendly and knows his product. I'd recommend this product to everyone. Cons An app would help for those at the moment payments. Also an option for the customer to pay the fees would be great. Review Source TD Tiffany D. Treasure Non-Profit Organization Management Used the software for: 1-2 years ### "Completely satisfied" May 10, 2019 5.0 Very easy to work with, response time is quick. Pros Easy use, our parents used it. Most successful year in collecting money Cons Nothing it was very easy to use. Made our day to day function easy to use Review Source BC Ben C. Director Sports Used the software for: 6-12 months ### "Top notch billing software with a great team to match!" July 2, 2018 5.0 Pros Ground. work created an easy to use billing software that makes my job easy and stress-free. Who wouldn't love a set-it-and-forget-it installment plan for your customers and let the software do all the work? The entire team at Ground.work has put a lot of thought in the design and is open to customer input and recommendations. Truly a remarkable company! Cons I would love for themto incorporate an invoicing function and improve the reporting to make this software next to perfect. Review Source SH Stefanie H. Admin Used the software for: Less than 6 months ### "GW has made tuition collection so easy. Customer service is exceptional." July 3, 2018 5.0 Pros It is automated on many levels making tuition scheduling, payment collection, and reminders simple and easy. Cons There are a few changes I'd like to make that would help from a bookkeeping standpoint, but those may be unique to our organization. Review Source AB Angie B. Administrative Director Sports Used the software for: Less than 6 months ### "Best Decision!" March 13, 2019 5.0 Groundwork is one of the best decisions we have made as a club. It has been such a great solution to our payment processing. Pros Saves us time and money as a club, by freeing us up to focus on other things besides chasing payments. Outstanding, fast customer service. The software is easy to use and, once set up is completed, it pretty much runs itself. We only have to check on any problems (missed payments, failed payments, etc). Cons Reporting-specifically the download to Quickbooks didn't work for us, so we still have a manual entry process. But it is still much simpler than it used to be. Review Source SS Sandy S. Treasurer Used the software for: Less than 6 months ### "I found it very easy to setup and love the dashboard." July 3, 2018 5.0 Pros It helps me manage 25 plus teams, along with allows my teams to see what they're forecasted budget is for the season. Our Parents like the fact that they can pay online along with they are notified each month. Cons I really have no complaints with the software at this time as it has helped our club get organized with our financials. Review Source Similar Products Featured ## Related categories [Payment Processing](https://www.capterra.com/payment-processing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.