# WestFax Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about WestFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more.

Source: https://www.capterra.com/p/176040/WestFax

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# 

 WestFax Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 24, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

WestFax

## What is WestFax?

Secure, HIPAA compliant, cloud based fax server and document workflow solution that enables users to send and receive high volume fax. We've done hundreds of HIPAA compliant API integrations for some of the largest healthcare companies in the world. When you choose WestFax we will provide a dedicated API programmer to help you every step of the way. If you're looking for Fax API integration, Fax to e-mail or any other fax solution, WestFax is here to help.

## What is WestFax used for?

[Fax Server](https://www.capterra.com/fax-server-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.02

Per User, One Time

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for WestFax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://westfax.com&name=WestFax)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### WestFax

4.9 (18)

VS.

[5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/)

Starting Price

$0.02

Per User, One Time

Starting Price

$29.99

per user, per month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (18)

Ease Of Use

4.9 (363)

Value For Money

5.0 (14)

Value For Money

4.9 (273)

Customer Service

5.0 (15)

Customer Service

5.0 (233)

## WestFax alternatives

[4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/)

Starting price

$300.00

Per User, Per Month

Highest Rated

[5.0 (51)](https://www.capterra.com/p/172834/FaxLogic/reviews/)

Starting price

$49.95

Per User, Per Month

[iFax](https://www.capterra.com/p/198884/iFax/)

[4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/)

Starting price

$9.99

Per User, Per Month

[Learn More](https://www.capterra.com/p/198884/iFax/)

[eFax](https://www.capterra.com/p/174254/eFax/)

[4.0 (70)](https://www.capterra.com/p/174254/eFax/reviews/)

Starting price

$18.99

Per User, Per Month

[Learn More](https://www.capterra.com/p/174254/eFax/)

[View all alternatives](https://www.capterra.com/p/176040/WestFax/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Fax to Email

5.0 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Receive faxes directly in the email account

Archiving & Retention

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Electronic Faxes

5.0 (5)

120.00% of 5 reviewers that rated this feature as important or highly important

Create, edit, preview, and send faxes electronically

Email to Fax

4.6 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Send and receive emails by electronic fax

Delivery Tracking

5.0 (4)

125.00% of 4 reviewers that rated this feature as important or highly important

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Encryption

5.0 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Convert data into a code for security

WestFax 31 features

Define levels of authorization for access to specific files or systems

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Tickets are automatically assigned to specific agents based on predefined rules

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Store and organize documents in a centralized system

Create, edit, preview, and send faxes electronically

Send and receive emails by electronic fax

Convert data into a code for security

Receive faxes directly in the email account

Create, save, and store files

Move files across different systems or networks

Send/receive faxes through fax over IP connection

Compliant with HIPAA, which sets standards for sensitive patient data protection

Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12)

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Control system access and/or deliverability for applications and email addresses

Features

4.9 (18)

4.9

Based on 18 reviews

## Pricing

Value for money

5.0 (14)

Free Trial

HIPAA FAX

$0.02

Per User,One Time

BUSINESS FAX

$0.02

Per User,One Time

FAX API

$0.01

Per User,One Time

Value for money

5.0 (14)

5.0

Based on 14 reviews

## Support, customer service and training options

Customer Service

5.0 (15)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (15)

5.0

Based on 15 reviews

## User reviews

Overall rating

4.9

Based on 18 reviews

Filter by rating

5(17)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MS

Miranda S.

IT Tech I

Health, Wellness and Fitness

### "Second to none!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 22, 2025

I would go through the implementation process again because it was that easy and our rep was absolutely amazing!

Pros

Their customer service is second to none, responsive, always going above and beyond to help. The portal is incredibly simple to use. Implementation is step by step and very easy.

Cons

Cover pages are customizable to an extent, they use fillable fields, but you cannot move around the editable fields.

Alternatives considered

[FaxLogic](https://www.capterra.com/p/172834/FaxLogic/)

[iFax](https://www.capterra.com/p/198884/iFax/)

[eFax](https://www.capterra.com/p/174254/eFax/)

Reasons for choosing WestFax

Had everything we needed and more. Customer service was unmatched

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DC

Dennis C.

IT Consultant

Computer & Network Security

### "Excellent Service and Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 2, 2024

Overall, I like the service and have had excellent delivery rates. Also, someone actually answers the phone when you can, no automated menu system.

Pros

Ease of use, fast and straightforward fax portal. Using the API made automating certain tasks for my setup easier.

Cons

There are negatives that I can think of. From signup to implementation has been seamless.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Chris H.

Solutions Engineer

Computer Software

### "A diamond in the very rough electronic fax space"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 11, 2023

After 25 years in networks and software this is the best breath of fresh air I have ever seen. The value is so far beyond the competition that it's almost unreal. I would have thought it to good to be true had I not seen it repeatedly myself over years at this point.

Pros

Has all the features clients want and, if they don't, and it makes sense, they add it.

Cons

Any criticism I have ever provided has been acknowledged and improved (and I have had many suggestions). Rare in this space.

Reasons for choosing WestFax

Value, actual real value

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RL

Rich L.

Director of Professional Services

Computer & Network Security

### "WestFax reseller review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 11, 2023

Thus far they have been a very supportive partner who has a fantastic support team in place to assist Flex and our customers.

Pros

I find securing any identifiable information is a top reqirement. Enabling our clients to have the business continuity to send and receive faxes from home, office, and other locations ensures continuity of their business. Coupled with all of the compliance requirements and data security is also key. WestFax has been responsive adapting to the needs of our customer which has continued to make the solution even stronger in business today. The solution works great and their support has been fantastic. From Sales to technical support, WestFax truly appreciates their business partners and customers.

Cons

We don't really have any specific "Cons" to note. It is key however, to ensure we provide feedback for any integration and workflow challenges to ensure WestFax is aware and continue to develop new features that align with our client's needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Michael H.

Solution Engineer

Information Technology and Services

### "Excellent product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 11, 2023

Pros

It's a very intuitive product, an improvement in the user experience over what we had used previously. Versatility of being able to fax outbound from portal, device, email and print-to-fax or receive inbound via portal, device, email or file drop.

Cons

I don't have any complaints, it's an excellent product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

Sarah H.

Development Director

Philanthropy

### "Secured EFax "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

August 19, 2021

We are very happy with this software and will continue to use.

Pros

We needed a solution to our old and clunky fax machine and we're needing a secured connection. This software allows us to send faxes easily and keep everything electronic with confidences, knowing it's all secure.

Cons

The interface can be a bit confusing at first and you don't have many options for customizing the fax cover sheet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2021

Thank you for the kind words Sarah. We really appreciate your business.

JS

Joseph S.

Owner

Information Technology and Services

### "Convenient fax solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 11, 2021

Pros

Securing personally identifiable information is incredibly important these days and the ability to send and receive a fax from just about anywhere is invaluable whether you need it for HIPAA compliance or to maintain best practices within your business. WestFax tools are convenient and easy to use. With their fax to email service I can send and receive faxes from just about anywhere. It's simple, reliable and secure. With fax broadcasting we're able to manage wide distribution and removal lists and easily merge information into documents.

Cons

Nothing to dislike. It works and does everything we need it to as a business. The product itself works and I know support is available if needed. Any issues I've had were simple errors on my part. And I probably wouldn't have made those if I had watched their tutorials.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Alex K.

System Analyst

Construction

### "Secure alternative to Docusign or Conga Sign"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 16, 2020

Pros

The security provided out of the box and ease of use are unmatched.

Cons

There have been no issues with anything thus far!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TW

Tammie W.

Director

Real Estate

### "Excellent Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 1, 2020

Pros

It is easy to use. Great communication and Customer Service. \[SENSITIVE CONTENT HIDDEN\] has been very helpful.

Cons

So far it has been a positive experience all the way around.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

December 3, 2020

Thanks Tammie! We appreciate our partnership with you. Our realtor customers love a more secure alternative to Docusign.

JK

James K.

Consultant

Information Technology and Services

### "Extremely easy to use, and reliable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2020

Very helpful for sending secure documents that I don't want to e-mail due to privacy/security.

Pros

Very easy to use. Flexible (lots of options for sending/receiving managing faxes). Print driver makes it extraordinarily easy to send a fax. Same with email-to-fax.

Cons

There are no negatives that I can think of. It just works. Very reliable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/176040/WestFax/reviews/)

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