--- title: "Cliniconex Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cliniconex Software - reviews, pricing plans, popular comparisons to other Appointment Reminder products and more." source_url: "https://www.capterra.com/p/176083/Cliniconex/" page_type: "product" language: "en" --- # Cliniconex Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Cliniconex ## What is Cliniconex? Win back hours of clinic staff time by automatically reminding patients of their upcoming appointments, with patient responses updated directly into your EMR. Our interoperable solutions integrate with your EMR and adapts to your clinic’s workflows and rules ensuring messages are customized to every patient and appointment type. Best of all? Patients are reached via their preferred method - whether that is voice, text or email. ## What is Cliniconex used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$0.35 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cliniconex?[Manage this product listing](https://www.g2.com/products/cliniconex/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cliniconex 4.9 (16) VS. [4.7 (72)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting Price CA$0.35 Per User, One Time Starting Price $210 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.8 (72) Value For Money 4.6 (14) Value For Money 4.7 (66) Customer Service 5.0 (14) Customer Service 4.8 (71) ## Cliniconex alternatives Highest Rated [4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (53)](https://www.capterra.com/p/185878/Dental-Intelligence/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars ## FAQs about Cliniconex Overview ### Which roles and teams benefit most from Cliniconex? Cliniconex is most used by clinic managers, office administrators, and medical office assistants who coordinate patient outreach, appointment reminders, and front-desk communication. Clinical leaders, including directors, nursing managers, and medical directors, use it to improve follow-up workflows, documentation coordination, and operational visibility across practices and care teams. Answer based on 16 reviews Overview ### What company size and specific industries is Cliniconex built for? Cliniconex is designed for senior care providers and medical clinics of various sizes. It fits organizations in healthcare and elder care that need support with patient communication and operational workflows, including smaller clinics as well as larger care providers serving seniors. Features and Usability ### What are the key features of Cliniconex? Cliniconex offers EMR/EHR support, appointment scheduling, calendar sync, and reminders through SMS, email, and mobile alerts. It also includes patient engagement tools such as questionnaires, surveys and feedback, and patient education, plus compliance management, role-based permissions, reporting, waitlist status tracking, and multi-channel communication. Getting Started and Support ### What training and onboarding options does Cliniconex offer? Cliniconex provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Cliniconex offer? Cliniconex offers email/help desk, a knowledge base, phone support, and chat. Support is presented through standard channels for contacting the team and finding self-service help. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,037 Appointment Reminder reviews Capterra data shows that buyers of appointment reminder software rank the following features as their top priorities: - **Confirmations/Reminders** (**60%** of reviewers rated this feature as critical) - **SMS Reminders** (**59%**) - **Appointment Scheduling** (**63%**) Cliniconex supports all three features that reviewers rate most important: **Confirmations/Reminders**, **SMS Reminders**, and **Appointment Scheduling**. Together, these capabilities help businesses reduce no-shows, keep patients informed through timely text outreach, and manage bookings more efficiently, allowing teams to maintain fuller schedules and improve the overall appointment experience. Confirmations/Reminders 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email SMS Reminders 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Reminders sent via SMS/text message Messaging 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Communicate using messages within the system Recurring Appointments 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns SMS Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Cliniconex 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - For Nursing Homes: Specifically for nursing homes - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (16) 4.7 Based on 16 reviews ## Pricing Value for money 4.6 (14) Basic CA$0.35 Per User,One Time Value for money 4.6 (14) 4.6 Based on 14 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (14) 5.0 Based on 14 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(14) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CW Chandra W. Health Information Hospital & Health Care ### "Cliniconex is a game changer for us!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 6, 2022 Cliniconex has wonderful customer support that help you long after implementation and respond almost immediately. Pros The ability to automatically send an appointment reminder to the resident and/or responsible party from an appointment that is entered in our electronic health record saves us so much time, leaving that extra time for us to spend with our resident. The ability to send out daily/weekly updates during the pandemic to our families has created a sense of security and involvement with our families that is not time consuming at all for staff to generate. Cons The cons with the software's integration with our electronic health record is that we cannot change when the reminder is sent when an appointment is scheduled - the reminder is automatically sent 5 days out from the date of the appointment. It would be nice to have the option to send the reminder when the appointment is created. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Shannon L. Clinic Manager Medical Practice ### "Excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2021 I've been extremely happy with Cliniconex. They are super helpful and easy to communicate with, as well as affordable. It has taken a lot of work off my staffs shoulders. Pros Changes are made upon request almost instantaneously. I find they are incredibly helpful when I request/add changes. Cons I would like a little bit more control over changes, but I think they work well with what they have! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Susan P. Director of Operations Hospital & Health Care ### "Nursing Home Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2021 Fantastic. Pros The ease of communicating with families and sponsors. Cons We have not have any issues with this feature Switched from [Matrix](https://www.capterra.com/p/95108/Matrix/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Ronna P. Supervisor of Clinical Documentation & Informatics Hospital & Health Care ### "Cliniconex Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2021 This product has streamlined our Business Office practices and deceased the amount of time having to manually call out to families. We have been able to communicate more efficiently with families and send out timely updates/changes. By utilizing the scheduling feature it has helped with scheduling of meetings and increased attendance at the meetings with the reminder feature. The ability to have a confirmation in the chart helps with tracking and reporting that is needed. Pros This product is easy to configure and use. The implementation process what simple and easy. It streamlined our business process around communicating to families as well as scheduling of appointments. Cons I feel this software could be improved by adding the ability to add an attachment. Most of our contacts have chosen the email format to receive messages, it would be nice to be able to add an attachment to save a step of a follow up email if more information needs to be shared. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Simone A. PAA Hospital & Health Care ### "Awesome Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2021 Our Contact with Cliniconex, \[SENSITIVE CONTENT HIDDEN\], is awesome! I need to change the script that was used, and it was done so quickly and easily. Thanks again. Pros The auto-reminder calls for appointments (it's the only one that I use for our Department). Cons I do not have anything to add. It's been a huge help with Clinics. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DR Debra R. Clinic Manager Health, Wellness and Fitness ### "Excellent value and service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 3, 2021 This software is well controlled and designed. The work this software does saves us money on a full time position, and we can utilize that position elsewhere in our company. Pros Customizable, reliant and background data to support the work. Cons All service needs were met and easily implemented. Reasons for choosing Cliniconex It was recommended through our software currently in use. It compliments it well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BF Brittni F. Data Support Specialist Medical Practice ### "Cliniconex Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2021 Love our support \[SENSITIVE CONTENT HIDDEN\]. Pros I like how easy it is to intergrade into our EMR. As well as how much time it's saving our Medical Admins. Cons Nothing. There wasn't anything I didn't overly not like. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AL Albert L. manager Hospital & Health Care ### "great product with Amazing support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2021 To date, it has been a great relationship and product from our point of view. we hope it continues to expand and improve with more options. Pros The set up and installation was quite simple. They offer a very hands on approach and great customer support through the process. Any changes, updates and modifications are always simple and accurate. Cons Adding more features to their current product would be helpful. Such as, voice to word dictation on incoming calls and messages. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BB Bonnie B. Medical Office Assistant Medical Practice ### "Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2021 Pros Very easy to set up and support is very helpful. Cons Not knowing exactly what the messages sound like. Just a written document is provided. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TC Tonya C. Regional Director of Clinical Services Hospital & Health Care ### "Cliniconex" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2021 WE are pleased with the product adn will be expanding our overall use as we move forward. Pros Our company (Skilled Rehabilitation) started using the product when the COVID outbreak began. We decided to use this as a way to efficiently communicate with our resident's and family members to keep them a brisk of the ever changing environment. As a company we have been very pleased with ability to adapt and individualize the messages for each facility and or situation. Cons The report function is a nice feature but would be easier to review and or follow up on if the report could be accessed from the site and if it was easier to determine which resident/responsible party contact number was a concern. Reasons for choosing Cliniconex We choose this product because it was a component of Point Click Care. Because of this we could send messages and have documented proof in the individual resident record of notification. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/176083/Cliniconex/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.