# Flowroute Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Flowroute Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more. Source: https://www.capterra.com/p/176093/Flowroute --- # Flowroute Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Flowroute ## What is Flowroute ? Flowroute, the first cloud-based software-centric SIP Trunking carrier, provides communication services and technology for cloud-based platforms. By providing businesses with programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market. The patented nationwide Flowroute HyperNetwork delivers leading carrier-quality calling and messaging services with unparalleled reliability, reach, and simplicity. ## What is Flowroute used for? [VoIP](https://www.capterra.com/voip-software/)[Telephony](https://www.capterra.com/telephony-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Flowroute ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.flowroute.com&name=Flowroute ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Flowroute 4.0 (8) VS. [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (8) Ease Of Use 4.3 (223) Value For Money 4.1 (7) Value For Money 4.1 (188) Customer Service 3.9 (7) Customer Service 4.1 (199) ## Flowroute alternatives Highest Rated [5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month [4.2 (984)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month [View all alternatives](https://www.capterra.com/p/176093/Flowroute/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Call Disposition Track and report on call outcomes Flowroute 21 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Track and report on call outcomes Manage and track all past and future calls. Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Identify the number and contact information of a caller before answering the phone Manage and track all internal and external communication conducted via calls, email, text, or chat Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables the connectivity to send and receive calls over the internet Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (8) 4.5 Based on 8 reviews ## Pricing Value for money 4.1 (7) ### Starting price Contact vendor for pricing Free trial available [View all Pricing Plans](https://www.capterra.com/p/176093/Flowroute/pricing/) Value for money 4.1 (7) 4.1 Based on 7 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ 3CX](https://www.capterra.com/p/158704/3CX/)[ OnSIP](https://www.capterra.com/p/158706/OnSIP/)[ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ Grandstream Wave](https://www.capterra.com/p/168626/Grandstream-Wave/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (7) 3.9 Based on 7 reviews ## User reviews Overall rating 4.0 Based on 8 reviews Filter by rating 5(4) 4(2) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent ME Michael E. President Information Technology and Services ### "Reliable service with great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 Flowroute helps me to offer enterprise grade sip trunking at a very affordable price. Their support team gives me confidence and allows me to focus on running my business. Having a great partner is not optional if success is your goal, and Flowroute delivers. Pros Flowroute has an extensive infrastructure. They are always investing in their environment and improving their offering. Sound quality and security are top-notch. I can confidently use the flowroute service to provide quality voice services to my clients. Cons There is currently one small issue with the management console where I am unable to move DIDs around between sub-accounts, but the support team is very responsive and helps me achieve this quickly, so this is minor. Additionally, Flowroute indicates this issue will be addressed shortly, and based on their track record, i'm confident it will be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Thank you, Mr Ebbett, for taking the time to give us a generous rating as well as some thoughtful and fair feedback! Our aim is certainly to provide the highest quality products. We are diligently working on creating and implementing more features and we always appreciate when loyal customers like you are willing to let us know about issues you might have and features you'd like us to build. We respect your input and value your business! JL jeffrey l. President Apparel & Fashion ### "Stay away. There service and Support have gone downwill" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 23, 2020 I have been with Flowroute for years. In the beginning years, tech support was great and service was great. Something has happened over the last year where they made changes and assumed everyones' configuration would simply work with server changes, but they have miscalculated much and left several of my customers without service. When contacting their tech support these days, you will get "It is your problem, hire a tech guy to help you connect with our servers". I am done trying to troubleshoot their issues and will simply move each client that complains to another platform. Pros They used to have great support, service and pricing Cons They have terrible support and service now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Thank you, Mr Levy, for your honest and raw feedback. We can't improve unless we learn about areas of growth that are needed. Please accept our apology for what was an awkward and frustrating transition for you during the NV PoP decommission. Though we did send out notifications for a year before that took place, we still understand that not all transitions go as smoothly as we would want. We are so thankful to know that you are still a valuable customer with us despite that and we sincerely hope that we continue to improve in all aspects of our services. JD Joe D. Managing Partner Internet ### "Performs well yet econonomical" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2020 Good experience and well taken care of Pros easy to integrate, solid reporting, good customer service Cons payment terms should be offered sooner please Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2020 Hi Joe, thanks for giving us a 5-star review. We are thrilled that you are enjoying your experience with Flowroute. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. BR Blaise R. Owner Computer & Network Security ### "Data flows and call analytics " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 28, 2020 Excellent! I have used them for many years and never had any issues. Pros For a trunk provider I truly enjoy the level of detail that I get for call flows. Toll free calls are especially nice on this platform. Cons The lack of Canadian local numbers was a deal breaker - I understand that is changing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2020 Hi Blaise, thanks for sharing your review with us and the community. We are working on improving our Canadian local numbers. So, thanks for your kind words and patience, we look forward to working with you. KR Kevin R. Direcctor Computer Software ### "One-stop pace for all our telephony needs " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2020 We have been using Flowroute for more than a decade. We have not faced any issue with voice quality or SMS delivery. They have a wonderful support team to help us. Thanks to \[SENSITIVE CONTENT HIDDEN\] from support who's very helpful. Pros Sip Trunking Voice DID's Messaging Open API Cons Just one issue. We purchase DID using API and the DID's are not SMS enabled by default. We have to send a request to support to enable SMS for the purchased DID's Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2020 Hi Kevin, thanks for leaving us such a wonderful review. We are glad that you loved your experience; our team is very happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again. BL Brian L. Operations Manager Telecommunications ### "Flowroute is pretty good, but not the best" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 16, 2020 We like Flowroute, but their customer service throughout their acquisitions/mergers has suffered. They are a backup/tertiary option for our dialtone, and the service support is why they aren't primary. Pros Their web portal is great and very intuitive Cons Their customer service/support is lacking compared to competition. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Flowroute We bought a company that used Flowroute so we inherited the account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2020 Hi Brian, Thanks so much for sharing your experience with us. I'm so sorry that your customer service experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. FQ Farhan Q. Product operations manager Electrical/Electronic Manufacturing ### "Flowroute for VOIP" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2019 Pros The software allows numbers and dies to be easily integrated with user’s own software for PSTN services via voip. Our company uses services from flowroute to provide pstn services to our video collaboration customers. The support is very helpful and is willing to spend hours to help out with technical challenges. Cons There isn’t much to dislike about this software. It is priced economically as well. However better cnam and text messages support will be an additional benefit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2020 Thank you, Farhan, for your review!! It is a pleasure serving you on VOIP. We really appreciate you taking the time to share your feedback and being so open with us. Tahor G. Associate Commercial Real Estate ### "Fantastic quality provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2019 I've setup my business with Flowroute being the provider and 3CX as my PBX. My overall experience has been great Pros The pay as you go idea Flowroute brings to the table is great. I love how easy it is to set up my account and get my Sip trunk live. Anytime I run into issues, the support team reports back on my tickets. Overall I've had little downtime with them Cons I think everything is great about the provider, the only thing I liked least is the lack of software to connect your texting API to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2020 Thanks very much for your balanced and fair review. I'm glad you felt positive and happy with our services. [View all Reviews](https://www.capterra.com/p/176093/Flowroute/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)