# Mingo Smart Factory Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mingo Smart Factory the right OEE solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176111/Mingo-Manufacturing-Analytics/reviews --- Mingo Smart Factory 4.5 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Mingo Smart Factory Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BB Bennett B Director Operations FinanceMining & Metals, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Mingo continues to provide low-cost easy to implement solutions for businesses like ours that make it a very easy solution to use without having to add additional people to manage the platform. “ April 5, 2024 AS Anthony S Plant ManagerMachinery, 51 - 200 employeesUsed the software for: 6-12 months. “The inhouse training for Mingo with Managment was short. While most of our questions were answered, we did not know what questions we might have due to having never used the system.“ April 10, 2024 GA Goran A Chairman of the boardIndustrial Automation, 11 - 50 employeesUsed the software for: 6-12 months. “The integration with I/O is great and also that you can use information from Scada and PLC where you already are connected to sensors.“ July 17, 2020 JW June W Sr. Financial AnalystConsumer Goods, 501 - 1,000 employeesUsed the software for: 1-2 years. “The report creation is a little difficult to navigate.“ April 10, 2024 GA Goran A Chairman of the boardIndustrial Automation, 11 - 50 employeesUsed the software for: 6-12 months. “It is great to be able to configure for different plants also geographically separated and in different time zones.“ July 17, 2020 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trevor C. CEO Furniture Used the software for: 6-12 months ### "Wow! Sensrtrx has changed our production floor" February 10, 2021 5.0 These guys were super helpful all the way (even after-sale and implementation). They have helped us eliminate a lot of waste and increase our throughput. I would estimate they have returned 10% to our bottom line. Pros Easy to use and understand for everyone on the team. Provides visibility we always needed (and things we didn't know we did). Cons If I had to nitpick, I would say there was a small learning curve getting everyone set up. It is probably better than most, but it still takes a little bit to get the team on board. Review Source DR Daniel R. Quality Manager Automotive Used the software for: 1-2 years ### "Mingo Smart Factory is second to none!" January 31, 2024 5.0 Great! It has changed the way we capture and look at data. Pros \* Allowed us to capture data in real time \* Transitioned from a paper-based system to a digital system \* Allowed us to capture a real OEE number and set goals for each area Cons We have not come across a true con yet in our experiences with Mingo Smart Factory. Alternatives considered [Plex Smart Manufacturing Platform](https://www.capterra.com/p/81953/The-Plex-Manufacturing-Cloud/) Reason for choosing Mingo Smart Factory Mingo Smart Factory had all of the items we wanted to track and get data for. All of the other systems worked on the assumption that we already had the data. Review Source BW Brian W. Team leader Food Production Used the software for: Less than 6 months ### "First time user" January 14, 2020 3.0 I haven't had a lot time with the software yet. Pros Once it is all fixed to our machinces it will tell our downtime, shell count, and efficentce. Cons We have to go back and forth with messages we don't have a representative present. Review Source Response from Nulogy January 24, 2020 Brian, We appreciate the review; feedback is what helps us improve. We're always happy to hop on a call to talk over any questions or concerns you may have. Give us a call at 888-394-1043. AS Anthony S. Plant Manager Machinery Used the software for: 6-12 months ### "Mingo's at ICE BG" April 10, 2024 5.0 The overall experience has been positive. No complaints. Pros Mingo has been wonderful due to the fact every metric of production is visible in real time. As Plant Manager, if my people are on the floor and unavailable, I can simply view the website or the app to see how production is doing during off hours. Also, tracking of scrap, production hours and downtime are helpful to share with operators during weekly meetings. Cons The inhouse training for Mingo with Managment was short. While most of our questions were answered, we did not know what questions we might have due to having never used the system. The team at Mingo does help us with any questions we might have and assists in any ways they can. Just think the training during the ramp up could have been more comprehensive. Switched from [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/) We like the real time updates and production tracking that Mingo provides. Review Source RJ Ray J. Director, Manufacturing Engineering & Facilities Construction Used the software for: 1-2 years ### "Rockstars!!!" August 21, 2019 4.0 Pros Sensrtrx made the impossible, possible. At first we tried to get help from our machine manufacturers and obtained no results. We then spoke to other similar companies and they all said that the connection to the machine PLC and to figure out the data points was not their thing. SensrTrx took on the challenge and we now have all of our critical machines connected. The rep is very clever, resourceful, and determined to find solutions to every challenge posed to him, all with a great and easy to work with attitude. Cons Setting up the software to display the data the way we want it is a bit challenging to understand and learn. The rep has given us several training sessions and has done most of the leg work to get us setup. This is the only area I could see Sensrtrx improving to make it more intuitive. Review Source Response from Nulogy September 12, 2019 Hi Ray, thank you for your review! I'm so happy to hear that SensrTrx has helped provide insight into your critical machines. Our goal is to help you gain visibility into your plant floor. I completely understand that the learning curve can be frustrating, but please know, our amazing customer support team is happy to provide as much training as you and your team needs. We are here to help you grow. SS Sukhpreet S. Quality Dept. Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Overall Great; Need few improvements/bug fixes & features." May 30, 2024 4.0 Pros Real time downtime tracking & Graphical representation of data is impressive. Cons How Mingo handles some of the planned downtimes. Very easy to go around by end users/operators. Mobile app needs to allow website controls ; currently mobile app could only be used to monitor stats. Review Source DF Dan F. Operations Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Mingo Implementation - Assembly Manufacturing" April 19, 2024 4.0 Pros The Mingo team is more than willing to try to accommodate user requests. Additionally, the quality inputs/outputs are really solid and beneficial to a manufacturing business. Cons Mingo is still developing features to make "quality of life" of users/operators better. There are some limitations at this time. Review Source BB Bennett B. Director Operations Finance Mining & Metals Used the software for: 2+ years ### "Absolutely the right Solution for our Manufacturing environment" April 5, 2024 5.0 Our experience has been very positive. You get out of it what you put into it, and you can move at your own speed of implementation. We will continue to roll this out to our remaining facilities at our own pace. Pros That we could install it & set it up ourselves, which avoided six-figure installation costs to a third party. The real-time data analytics allow you to impact change while an event is happening instead of when it's too late. Mingo continues to provide low-cost easy to implement solutions for businesses like ours that make it a very easy solution to use without having to add additional people to manage the platform. Cons Would be nice to have a little more functionality around restriction of data visibility among varying users at different locations. Reason for choosing Mingo Smart Factory They had the best team and solution for our business. Their implementation timeline and cost were also a fraction of every other solution we looked at, by a factor of ten or more. Review Source JW June W. Sr. Financial Analyst Consumer Goods Used the software for: 1-2 years ### "Provides Real Time Visibility to Operations" April 10, 2024 4.0 Overall, Mingo Smart Factory has been a benefit to the company by allowing management of operations in a real time environment. Pros The real time visibility that Mingo Smart Factory provides helps to quickly and efficiently detect and correct problems in our manufacturing process. Cons The report creation is a little difficult to navigate. Review Source CK Constantine K. IT Manager Automotive Used the software for: 6-12 months ### "Automotive stamping with Mingo" April 19, 2024 5.0 Pros Real time performance and efficiency status of each workcenter available from any place in the World. Software. Very intuitive interfaces with plenty of charts on every subject. Modern design and convenience in use. Cons Fairly difficult to implement. Especially when your manufacturing floor is not very transparent to radio signal. We also had some difficulties to find the right circuit in our machines to send the cycle signal to Mingo system - we have a variety of presses. It is very important, but not easy to train and discipline the operators, so the data collected is accurate. Review Source MD Matthew D. President and General Manager Oil & Energy Used the software for: 6-12 months ### "Unbiased data for unbiased decision making" July 25, 2019 5.0 First we needed to know that process variables were not varying beyond the intended settings. Second we wanted to know exactly when the equipment was used and how often. SensrTrx gathers exactly this information from the source. We use the process data for quality projects to eliminate certain issues as potential causes of scrap and instead focusing attention of the real problems. Knowing when machines are running informs efficiency improvement efforts moving focus between operator, machine and material issues. Pros \- provides data from it's source, the machines themselves. This linkage gives confidence that the data can be trusted. - the customer support is the top notch, better than any other I've experienced in software or similar industrial services. Emails are answered. Calls are picked up. Concerns are addressed. They are patient. - it is extremely configurable to accommodate wide ranging manufacturing environments. The product was obviously designed by those with significant manufacturing experience as opposed to some software guys deciding to target manufacturing. Their knowledge of how manufacturing actually works comes through. Cons \- the extreme configurability has a downside, so many options and variables to learn! As a relatively new user I'd prefer a simpler starting point. It takes time to understand the hierarchy and how the variables and settings interact. That said, we were given training two times to two sets of people and spent as much time as we wanted. Reason for choosing Mingo Smart Factory They clearly stated what they do and why in a white paper I found online. Their proposed solution and website were not overly 'marketized' and seemed more true in it's intent and execution. Review Source Response from Nulogy September 12, 2019 Hi Matthew, I appreciate your taking the time to leave us a review. I'm glad we can help you know when machines are running to improve efficiency. We pride ourselves in developing software that can actually improve productivity on the plant floor (and with the added bonus of great customer service, too). I completely understand the learning curve can be frustrating, but we are continually improving. The feedback you've provided helps us do that so thank you. We're looking forward to continuing to work with you. SC Spencer C. General Manager Packaging and Containers Used the software for: 2+ years ### "Mingo for the Factory" April 8, 2024 5.0 Pros Easy to use and customize display dashboards for the shop floor. Cons The age of our equipment made connecting to Mingo slightly challenging, but that was on our side, not Mingo's. Review Source BW Ben W. Optimization Manager Consumer Goods Used the software for: 6-12 months ### "Great Tools for Management and Operators" December 23, 2019 5.0 We have installed in 2 very different facilities and have had great results in both instances. We are working to move all of our operational KPI measurements into the ST environment to have a consistent platform not reliant on manual tracking in a spreadsheet. Looking forward to finding more ways to use the ST platform to help make us better. The staff is great to work with in finding ways to integrate the software into our model, and open to feedback. Pros The setup and install was straightforward and easily fit our unique business model(s). After install the operators now know how they are tracking to goals in real time, and management can make decisions in real time to allocate resources to best meet company goals. The ability to monitor a multi site manufacturing operation remotely is changing the way we make decisions. Cons There is not much to like least. A few of the features are geared more toward high volume, very short cycle time applications. In our business we have some cycle times that exceed 4 hours. This limits the real time tracking in a very small minority of the measures for dashboards and scoreboards. Review Source Response from Nulogy December 30, 2019 Hi Ben, We love to hear that SensrTrx is helping your business in many different ways, including empowering both your operators and management teams. You're right, we do appreciate the feedback - it is helpful in making the software better and better. Keep it coming! We're happy to have Tacony on board and look forward to continuing to work together. KJ Kevin J. President Industrial Automation Used the software for: 1-2 years ### "Great product for manufacturers" February 20, 2021 5.0 The product has provided extreme levels of visibility to the manufacturing plant floor, for machine downtime and utilization, production, machine status, etc. It runs consistently well, no downtime with the product that we've seen. It has replaced a lot of paper and Excel spreadsheets. Solid, friendly, and very knowledgeable team behind the product. Pros We like the Operator screen, production schedule capabilities, and the extreme flexibility with creating and editing dashboards. If you know how to use Excel you can create and edit dashboards...it's that easy. It is straight forward to connect to machines and get data out of them very quickly. Cons Integrations with ERP take some time, but that's normal. Most of the issues are usually on the end of the ERP. Alternatives considered [ThingWorx](https://www.capterra.com/p/212395/ThingWorx/) Reason for choosing Mingo Smart Factory Less costly, more flexible for the price, easier to connect and use, less training. It is the Goldilocks of solutions. Review Source JC Jayanth C. Quality Control and Tech Automotive Used the software for: Less than 6 months ### "Mingo Review" April 18, 2024 5.0 Pros The customer support and the ease of use. Has everything you need to make a company more efficient. Cons Nothing particular sometimes hard to figure stuff out but the support team is very fast and informative. Review Source mH michael H. mfg eng mgr Automotive Used the software for: 6-12 months ### "OEE Data Monitoring" May 16, 2024 4.0 Pros Helps collect data from all machines and stores so it can be analyzed. Cons The screens are not all layed out in a way to see all data. Review Source JS Jessica S. COO Information Technology and Services Used the software for: 6-12 months ### "The Software You Need to Help Better Manage Your Shop Floor!" April 26, 2024 5.0 Pros Easy to use and fast to deploy! It provides valuable data that can be acted upon almost immediately. Cons I wish that I would have known about it sooner! Review Source GA Goran A. Chairman of the board Industrial Automation Used the software for: 6-12 months ### "Will increase profit and uptime" July 17, 2020 5.0 Pros The structure/architecture of the software is very logical and is easy to configure. It is great to be able to configure for different plants also geographically separated and in different time zones. The integration with I/O is great and also that you can use information from Scada and PLC where you already are connected to sensors. For the Machine Operators it is easy to work with reasons for faults. The analytics and reports are extensive and seems sufficient for our needs. It is getting more and more important with integration with other systems like ERP and other systems and Sensrtrx has a good solution for this need. The Dashboard and Scoreboard gives you an excellent overview how the plant is working. It fits well into a modern architecture of Systems of Systems. We got very good training to learn how to configure the system and good support on the questions we had. Cons The system is intuitive and easy to use but there are always possibilities for improvements Review Source Response from Nulogy July 21, 2020 Goran, Thanks for taking the time to leave a review. We are thrilled you've had a great experience with SensrTrx that has made a positive impact on your business. We are always trying to improve the software. If you have any ideas of how we can make SensrTrx better, please don't hesitate to let us know. Feedback is greatly appreciated. TS Tony S. Manufacturing Ambassador Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "The Software that changed our game" March 8, 2021 5.0 The real data we get from our machines on the floor has changed the game for us. Production has increased by 4% over the last 7 months and we are trending up in the area of finished goods by almost 7%. The engineer who helped us with the install worked well with our facilities folks. Pros The ease of set-up and use was huge in adding the software. On our continuous journey in the areas of process improvement the data that this software has provided has helped us reduce downtime significantly. Cons Software is only 7 months old and we have only experience minor issues which were on our end. Reason for choosing Mingo Smart Factory Though pricing was a factor, the Sensrtrx team continues to develop new DNA for their core tracking software. Mamtec is a product of Epicor but only was going to get us about 75% of the way there as far as the analytics we needed to improve speed and quality. Review Source RH Robert H. Production Support Manager Machinery Used the software for: 1-2 years ### "Review of Sensrtrax" July 27, 2020 5.0 Works great, reaching out to the CS team does not seem to be the best. Pros Being able to see what is being done, and the ability to see it remotely. Cons Software is not compatible with a couple of our machines. Review Source Response from Nulogy August 3, 2020 Hi Robert, Thank you for taking the time to leave a review. We're so happy to provide you with the ability to see into the plant, even remotely. We are always looking to improve, whether that be connectivity or our customer service. If you ever have a question, our customer success team would be happy to help. Give them a call at 888-394-1043 or email them at support@sensrtrx. We also have a chat option available within the software. We want to make sure any questions that arise are answered promptly. Your feedback helps us improve, thank you. BW Bert W. Maintenance Manager Food Production Used the software for: 6-12 months ### "Mingo has been a great fit for us." April 5, 2024 5.0 Pros I am pleased with the comprehensiveness of the system and the highly customizable format. Cons Nothing really. I wouldn't change a thing. Review Source BG Brett G. Dir of Operations Medical Devices Used the software for: 2+ years ### "Great technological solution " July 24, 2019 5.0 Great technology, great solution by the support team. Really understanding the needs of manufacturers and how to drive visual solutions and ease of use. Pros Great solutions to make visible the productivity of any type of manufacturing equipment (new, used and old). Cons Initially, SenstrTrx did not have an app for smartphones; that has since been resolved. Review Source Response from Nulogy September 12, 2019 Thank you for the review, Brett! We're glad you're finding SensrTrx to be helpful in making the visibility of your manufacturing equipment accessible. (Our mobile app is turning out to be very helpful in monitoring productivity, too!) MK Mark K. Quality Manager Automotive Used the software for: 2+ years ### "SensrTrx Manufacturing Analytics" January 3, 2020 4.0 Production data tracking and reporting. Pros User friendly, easy of use. Remote/mobile access. Customizable and clear report options. Cons Does not track inventory or link to shipping functions. Review Source Response from Nulogy January 6, 2020 Hey Mark, Thank you for the review. Your feedback is incredibly important to us. We're glad the software is exactly what you need - user-friendly, customizable reports that give you insight into your production processes. As for the inventory tracking, we're always open to suggestions on ways to improve. A member of our customer service team will be in touch to talk more. about that. sS sai S. QE Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Good program" December 20, 2019 4.0 Pros User Interface is perfect, setting up the program is very easy. Cons Does not work well when you have co part and you want to run only one part on the machine as this is reducing the OEE unless you adjust manually. Review Source Response from Nulogy December 30, 2019 Sai, thank you for the review! The feedback is very helpful. Let's connect offline to see how we can help correct the issue co-parts cause for you. We want to make your production process more efficient however we can. A member of our team will give you a call shortly. cJ cory J. Director of Operations Food Production Used the software for: Less than 6 months ### "Game Changer" July 24, 2019 5.0 Excellent team of people that took the time to learn about our needs and our opportunities, then show us a path forward to getting the information we needed to get better in a multitude of areas. Pros The ease of use. Straightforward layout that provides powerful and useful information that we can use to immediately impact our efficiencies. Cons Nothing that we can find so far, has been a huge help to our business. Review Source Response from Nulogy September 12, 2019 Hey Cory! Thank you for taking the time to leave us a kind review. We pride ourselves in providing a powerful and useful solution for increasing efficiency and productivity. We look forward to continuing to work with you. Talk to a Capterra advisor for free and get results within 15 minutes.