--- title: "AlertMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is AlertMedia the right Emergency Notification solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- AlertMedia 4.8 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of AlertMedia Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JL Josh L Sr HRIS AnalystLaw Practice, 501 - 1,000 employeesUsed the software for: More than 2 years. “We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees area of residence brings us a sense of calm, knowing we can quickly alert them when needed.“ September 12, 2024 TR Tova R Manager, CommunicationsWriting and Editing, 501 - 1,000 employeesUsed the software for: More than 2 years. “Event pages did not work for our population and the way we configured the system.“ January 2, 2024 RR Robert R Director of Health and SafetyCivil Engineering, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The overall experience has been exceptional, AlertMedia staff are wonderful and responsive, the product/service is easy to use, and it has significantly improved my capability to communicate with our staff...“ March 4, 2025 SH Shannon H Director, Security and SafetyInsurance, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Lack of information/intelligence.“ November 18, 2024 SH Scott H Sr AnalystAutomotive, 10,001+ employeesUsed the software for: More than 2 years. “Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very positive.“ May 1, 2025 ED Erik D Business Systems AnalystInsurance, 10,001+ employeesUsed the software for: 6-12 months. “Reply system could use improvement - it's not always clear what kinds of notifications users can respond to, and it's not the easiest to keep track of the responses that do come in.“ June 14, 2023 RM Robert M GSOC LeadComputer Software, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Good reporting and analyst access 24/7 when we need additional details“ May 1, 2025 WH Will H Safety ManagerBuilding Materials, 501 - 1,000 employeesUsed the software for: Less than 6 months. “We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee. “ February 8, 2022 ## Showing most helpful reviews Showing 1-25 of 151 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kyle C. Technical Product Support Manager Used the software for: Less than 1 year ### "Great software and Support!" April 6, 2021 5.0 My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia! Pros • Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases Cons Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences. Review Source R Reviewer VP of Quality and Safety Used the software for: 3-5 years ### "11/10 in the Emergency sector!" May 5, 2025 5.0 The customer service is 11/10. No other vendor I have worked with will answer your call 24/7, pull in whomever is needed to troubleshoot with you. It's user friendly, team is exceptional, our experience has been amazing! Pros I like the accuracy and vetted alerts most. Trusting the information and easy dissemination to those who need to know is crucial. Cons The platform is an employee product and as a healthcare customer there are manual processes to adapt for our use. Review Source R Reviewer Director, Security and Safety Used the software for: Less than 1 year ### "Travel briefing " November 27, 2024 3.0 So far, it's average. I have used other companies and found a much more detailed scope when it comes to information. Pros The ability to send messages and notify others of situations. Cons Lack of information/intelligence. I requested information on a specific town I was traveling to in Mexico and received the whole country's information. I found that already so that didn't help me. Review Source R Reviewer GSOC Lead Used the software for: 1-3 years ### "Great Product" May 5, 2025 5.0 Overall very helpful from a security perspective, especially in regards to violent crime and other life safety threats Pros Good reporting and analyst access 24/7 when we need additional details Cons This isn't a ding against AlertMedia as much as it is the NWS, but there are far too many "severe" weather alerts that have no impact on most businesses (i.e. heavy rainfall, gale warnings, etc). Review Source lK laura K. security Used the software for: 3-5 years ### "User friendly and great support" May 5, 2025 5.0 Very customer service oriented, and great about taking new feature requests. Pros Ease of use and customer service. The user interface is very intuitive. Cons No issues.... every concern was addressed and fixed promptly. Review Source RR Raquel R. Risk Management Specialist Used the software for: 3-5 years ### "Happy Customer" May 5, 2025 5.0 My experience with AlertMedia has been great so far. They listen to their customers and happy to implement recommendations to the best of their ability. Pros AlertMedia is user-friendly, constantly adding new features to improve safety and emergency communication, and the customer service is the best! Cons I have no dislikes to report at this time. Review Source R Reviewer Sr Analyst Used the software for: 3-5 years ### "Organizational Perspective" May 5, 2025 5.0 Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very positive. Pros Alert Media's ease of use has been instrumental for our organization and our very diverse pool of users. Cons Any issues our organization has encountered have been promptly addressed by Alert Media, so any issues that may have been noted here no longer apply. Review Source R Reviewer Director of Intelligence Used the software for: 3-5 years ### "Excellent emergency communication/intelligence tool" May 6, 2025 5.0 Excellent. I've been an AlertMedia customer for five years and it's, by far, the best vendor experience I've ever had. Pros The commitment to customer service make a great product even more exceptional. The tool is easy to use, reliable, and the company is always evolving the product to address the needs of customers. Cons It's ease of use means AlertMedia isn't necessarily as customizable as some competitors. As a result, companies with unique needs or special circumstances may have to find workarounds. Review Source aP anthony P. Director, EHS Used the software for: 1-3 years ### "Director EHS" May 6, 2025 5.0 Very impresssed with the product and service and the 24 hour help desk! The product can be utilized in many different ways and the help desk is always around to assist. I have spoken to many of our clients and they feel that the product has chacnged the way they respond to emergencies and provides updated information that can be passed on to our clients. Pros Ease of use, very user friendly. THey provide weekly seminars and have also participated in conference calls for our admins Cons No Dislikes, project is a great value add for any organization that is concerned about threats, weather Review Source NR Nicholas R. Senior Manager, Facilities Used the software for: 3-5 years ### "Great Platform" May 2, 2025 5.0 I think the platform is great and the team behind the product are really passionate about their mission. I have been using AlertMedia for about 5 years and I think it's an absolute necessity to have. Pros I like that it's constantly evolving. The user interface, custom admin roles and the maps are becoming easier and easier to use. The customer success team and the entire AlertMedia staff is simply the best you will ever work with. Cons Wish you could do everything from your phone or an iPad that you can do from your computer. Review Source R Reviewer Senior Business Resilience Consultant Used the software for: 1-3 years ### "Senior Business Resilience Consultant" May 5, 2025 5.0 I deploy Alert Media on behalf of my company and help other companies utilize mass notification tools in their organizations. Pros It's extremely simple, easy to use, and intuitive. It's also been incredibly impressive to see Alert Media's growth year over year. Their incorporation of AI capabilities is also cutting edge. The AI translator capability will be a tremendous value add to large global companies who will now be able to improve employee safety in a global and inclusive manner. Cons One area that Alert Media has made tremendous progress on, but still has some opportunity for improvement, would be to continue expanding into the global market place and aim to deliver their services in more countries. Review Source R Reviewer Director of Health and Safety Used the software for: Less than 1 year ### "STV AlertMedia Review" March 5, 2025 5.0 The overall experience has been exceptional, AlertMedia staff are wonderful and responsive, the product/service is easy to use, and it has significantly improved my capability to communicate with our staff... Pros AlertMedia is easy to use, and the support staff are wonderful and responsive. Cons Haven't found a Con with AlertMedia yet. Any problem we've experienced has been on our end... Review Source R Reviewer Strategic Planning Manager Used the software for: Less than 1 year ### "So Much More than an Emergency Communications Tool" February 17, 2021 5.0 Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around. Pros This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down. Cons There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected. Review Source R Reviewer Administrative Assistant, Administration & Operations Used the software for: 1-3 years ### "AlertMedia at the Cornell Lab of Ornitholgoy" August 25, 2023 5.0 We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration Pros I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc. Cons Generally I can't think of any cons. I've been happy with the product, the customer service, etc. Review Source TA Theresa A. Director of People & Culture Used the software for: 1-3 years ### "Keeping Us Informed, and Safe, In Real Time" October 4, 2022 5.0 The very best of customer service. Pros Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff. Cons maybe add maps to safety, evacuation routes Review Source R Reviewer Security Officer Used the software for: 1-3 years ### "Alert Media Software is great" March 3, 2021 5.0 Pros I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to add a custom subject line for email, or record your own voice for a voice call. I also like how you can send your message using voice call, mobile app push, email, text message, and social destinations like Facebook or Twitter and by default. I feel like your messages will send simultaneously on all selected channels and for read confirmation notifications you can choose to send your message in a cascading manner, allowing you to choose the order in which your message will be sent on the selected channels. Cons No I feel Alert Media has everything that I would need to conduct business with the company and its employees Review Source R Reviewer Executive Assistant Used the software for: 3-5 years ### "AlertMedia is great tool!" February 12, 2021 5.0 The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications. Pros Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees. Cons The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users. Review Source Brad K. Business Continuity and Resiliency Manager Used the software for: Less than 1 year ### "Easy to Use and Outstanding Customer Service" July 14, 2023 5.0 Pros AlertMedia is easy to use, intuitive, and great at meeting its primary purpose of getting alerts out to employees. Their support during and post implementation is among the best I've ever experienced. Implementation went smoothly and since we went live, every single question I've had has been quickly and thoroughly answered by their help desk. Cons AlertMedia is on the higher end of cost. Some of their features are bundled together so depending on your use case(s) you might have to spend money on features you don't need. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Great Communication Tool..." April 6, 2021 5.0 Good fit for our security patrol staff, keeping managers aware of the staff whereabouts around our sites. Helped in keeping temp layoff staff updated with latest company business decisions (COVID-related). Good tool for recurring alerts. e.g. reminding staff to fill-out the COVID self-assessments prior to entering work sites. Excellent built-in conferencing tool. Pros Easy to create groups and alert templates. Message templates very versatile (with formatting). Easy to setup recurring alerts. Helped during COVID high volume of communications with staff. Cons Would like to get more Canadian context for safety alerts and news. Review Source R Reviewer HR Manager Used the software for: 1-3 years ### "Jordan Employee Communication " October 4, 2022 5.0 Excellent overall experience for us at Jordan Pros We use alert media to keep all our employees informed at the same time. we have 800 employees in 2 different states NC and GA. We have daily safet focus topics that can inform all our employees with 1 touch of a button. We also keep our employees updated on market conditions and weather conditions. We have alot of employees that do not have computers since we are a lumber manufacture. Alertmedia has helped us improve our communication and give every employee the same message. John Coyle Cons Not sure we know how to use the complete software to help our company. Review Source R Reviewer HR Specialist Used the software for: Less than 1 year ### "AMAZING Communication Tool" February 12, 2021 5.0 Incredible. Any questions I have they answer within hours. The product itself has boosted our communication with employees tremendously. Pros We love the ability to be able to text all of our employees updates when necessary. During COVID, this has been a MUST for us. We also really enjoy the feature to schedule notifications. Cons The ONLY thing I can even suggest is that the implementation team take on uploading the users for clients. For us, we have about 140 employees so creating a report from our payroll system and matching it up to the upload file format wasn't too difficult but it could be for larger companies. Review Source R Reviewer Site Reliability Manager Used the software for: 1-3 years ### "Great targeted communication platform" February 12, 2021 5.0 Out of the box, this tool is used to for identifying and reacting to threats for office or remote employees. We use it slightly differently where we leverage the targeted capabilities to reach our customer base quickly and efficiently. As a Cyber Security organization, we often need to communicate details of Emerging Threats and on-going Security Incidents to keep our customers up to date. This tool offers great integration through the API toolkit and offers great reporting. The customer service is also very good. Pros Unlike other tools in the communication space, this tool is designed to be very targeted with a high yield of delivery rates. The speed at which you can send a communication is great, and it allows our Incident Response functions to get a message out far quicker than previously. Cons Although this tool is designed for threats for office and remote employees, it would be great to see it expand to natively support 'customers', and provide features such as click / open rate and e-mail previews to view what an e-mail sent to a customer actually looked like. Other than that, the tool works great. Review Source R Reviewer Dispatch Used the software for: 3-5 years ### " A dispatcher's Life" February 12, 2021 4.0 The experience with AlertMedia is amazing. Like I said it cuts my time in half to get a message to over 100 people in minutes. Pros The software is a great tool to use for my job. I dispatch over 100 trucks with this software it cuts my time in half. I would call everyone give them the orders and then have to text them the orders so it didn't get forgot now I send one text and it calls them also. Cons Everything I do with AlertMedia is perfect. There is nothing i would change. Review Source R Reviewer Manager, Business Resiliency Used the software for: 3-5 years ### "Alert Media - Right Fit for Us" February 12, 2021 5.0 We've sent numerous emergency notifications for events from Hurricanes to gas leaks. We conduct quarterly call tree tests and an annual notification exercise for the company. Employees are becoming acclimated to AlertMedia the more we use it. Pros Ease of use and functionality were the two things that stood out to me as far as what I liked most. The product is very easy to use. The customer service is excellent, from on-boarding to implementation to all the follow up conversations I've have had with my customer success manager Alert Media has been there to answer any and all questions. Cost effective in comparison to other products on the market. Cons No problems so far. We have a request for a similar but slightly different product (ticker) and even though Alert Media doesn't currently have that product. They took my request to the development team and will let us know in the future if they are able to fulfill this request. Implementation was very smooth on our end.l Review Source R Reviewer Director of Facilities Used the software for: 1-3 years ### "Great for knowing critical issues happening in multiple cities" February 12, 2021 5.0 This has been a useful tool to utilize in managing and communicating to multiple offices. We have 25 offices and trying to keep up with safety and weather alerts at all of them was overwhelming. This helps to manage that. Pros The ability to set up alerts at each of our cities where we have offices so we can be informed of issues that we need to notify our office team members. The ease at which you can send out alerts to a specific or multiple offices such as closures, etc. Cons Sometimes getting the alerts tweaked to where you just get what you need and not a bunch of other various alerts. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.