--- title: "Page 2 | AlertMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is AlertMedia the right Emergency Notification solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/?page=2" page_type: "reviews" language: "en" --- AlertMedia 4.8 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Page 2 - Reviews of AlertMedia ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PL Patricia L. Director of Security North America Information Technology and Services Used the software for: 2+ years ### "If you don't already have this tool- GET IT NOW" April 30, 2025 5.0 The customer support and the options to make this tool work for your specific need. Pros in a nutshell. ALL OF IT. From \[sensitive content hidden\]'s Intel and Threat reports, the weather threats, the podcasts run by \[sensitive content hidden\], the quick responsiveness and the tailoring capacity are fantastic. in a time when it matters the most, the tooling is helping us reach our employees in real time. Cons none (other than only 1 conference a year :-( ) jkjk Review Source GD Glenda D. Senior Manager, Facilities Biotechnology Used the software for: 2+ years ### "Big AlertMedia fan!" April 30, 2025 5.0 I've only worked with AlertMedia for 2.5 years and it is the second platform I've used to track employees and send alerts. It has been a great experience so far, however. I especially love working with the staff. Pros The AlertMedia employees are some of the most helpful and nicest people I've ever worked with. Customer service is great! The product itself is just as great (user-friendly, lots of practical features, and reliable). Cons It's still missing some features that would help make my job using it more efficient, but I know that they are always improving and adding features. Review Source RR Raquel R. Risk Management Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" May 1, 2025 5.0 My experience with AlertMedia has been great so far. They listen to their customers and happy to implement recommendations to the best of their ability. Pros AlertMedia is user-friendly, constantly adding new features to improve safety and emergency communication, and the customer service is the best! Cons I have no dislikes to report at this time. Switched from [Regroup Mass Notification](https://www.capterra.com/p/166388/Day-to-Day-Notification/) The platform was not user friendly and ran into duplicate issues. Review Source TH Travis H. HRBP Oil & Energy Used the software for: 6-12 months ### "\[sensitive content hidden\] & \[sensitive content hidden\] + Alert Media are amazing " May 1, 2025 5.0 We have only been with Alert Media for 8 months and we have not had a single issue or roadblock in the process or platform. Overall very happy customer Pros Overall I love this product and the customer that is provided to me and the team at PosiGen. Day or night they are always ready and willing support us through any crisis! Cons I would really like the geofencing tools to be alittle easier to use so that I do not need to lean on the customer service team as much. Reason for choosing AlertMedia Customer service and quality can not be beat! Review Source ME Monica E. Safety Administrator Apparel & Fashion Used the software for: 2+ years ### "Me Alert Media Review" May 1, 2025 4.0 AlertMedia has helped us notify employees across the network with ease and gain understanding of how the employees have been affected by natural disasters. Pros Always looking to the future to improve. Listening to customers wishes and challenges and willing to look for new ways to improve. Cons Nothing at the moment. We do not utilize AlertMedia to the full potential and would love to work with HR to do so. Review Source JM Jason M. Emergency Manager Hospital & Health Care Used the software for: Less than 6 months ### "Your organization needs AlertMedia!" February 25, 2025 5.0 Customer service has been unmatched by any of our past platforms. They are always there to help and guide you through the process. Pros What I like most about AlertMedia is the ease of sending alerts through both the desktop and phone app. When seconds count, you don't have time to fool around with an awkward app. Cons AlertMedia does everything we need. We have not found any problems with the platform yet. Switched from [Alertus Unified Mass Notification](https://www.capterra.com/p/176122/Alertus-Desktop-Notification/) We needed a platform that was easier to use and more reliable. Review Source KN Kalon N. Operations Financial Services Used the software for: Less than 6 months ### "Superb software & customer service. " April 9, 2025 5.0 Sales experience with them have been good. Support also was superb and the product has been supportive. Pros Great User Interface and was easy to implement based on our QA team. Good customer service and renewal support. Cons Few bugs here and there, aside enhancement support. No poor experiences. Review Source AS Alex S. Continuous Improvement Coordinator Architecture & Planning Used the software for: Less than 6 months ### "Top Notch Customer Service & Product" February 20, 2025 5.0 We had a smooth experience from the first interaction with \[sensitive content hidden\] to the final implementation meeting with \[sensitive content hidden\]. The sales team was never pushy, and the implementation team was always patient and available for guidance. AlertMedia is a gem of a company. Pros The easy-to-use interface and the impeccable customer service! Cons The price is a steeper than we originally hoped for. Alternatives considered [Textmagic](https://www.capterra.com/p/147342/TextMagic/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing AlertMedia The other three companies seemed to be better suited toward marketing needs or quick, but minor, notifications. We needed a reliable and easy critical comms system - AlertMedia checked all of our needs and wishlist items. Review Source JL Josh L. Sr HRIS Analyst Law Practice Used the software for: 2+ years ### "AlertMedia Review" September 12, 2024 5.0 Overall, AlertMedia is a great product. We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees area of residence brings us a sense of calm, knowing we can quickly alert them when needed. Pros AlertMedia's website is easy to navigate. The real time notifications are great. Being able to communicate with our employees on multiple channels (text, email, voicemail, teams, app) is a major plus. The customer service is always responsive and is quick to resolve any issues. Cons Sometimes you can get over-alerted, but with the addition of Threat Intelligence, we have been able to get that under control. There is also some limited functionality on the mobile app vs the website. Review Source Response from AlertMedia September 13, 2024 We appreciate the feedback, Josh! Glad to hear you are having a positive experience using the platform. BM Blane M. VP, Enterprise Continuity, Security and Safety Financial Services Used the software for: 2+ years ### "AlertMedia Is My Go To Solution " March 17, 2021 5.0 We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have. Pros Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families. Cons I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness. Alternatives considered [DeskAlerts](https://www.capterra.com/p/154074/DeskAlerts/)[AlertFind](https://www.capterra.com/p/166584/AlertFind/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)[RedFlag](https://www.capterra.com/p/175898/RedFlag/)[xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing AlertMedia When I came to build the business continuity program I was on my own and I needed a solution that was easy to use, price was right and one I knew would scale with me. AlertMedia has exceeded my expectations not just with the product but with the support as well. Review Source Response from AlertMedia March 22, 2021 Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events. LS Linna S. ERP Lead Airlines/Aviation Used the software for: 1-2 years ### "Worth It" October 4, 2023 5.0 AM gave me several months free to try them out, then gave me a really good deal for the rest of the year. They've been patient with our user increases, our technical questions, and our implementation process. Everyone there has been supremely helpful and if they don't know an answer they get someone online to help. The customer service side of it has been phenomenal. Pros I've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM. Cons I would say that API is a bit cumbersome at times, but other than that I have no complaints. Reason for choosing AlertMedia Cost to features ratio was great... significantly more bang for your buck. The free threat map and the feature that allows us to track issues with outgoing messages. Review Source BS Bill S. Mgr Compliance, Codes & Standards Utilities Used the software for: 2+ years ### "Customized for User Needs" August 4, 2022 5.0 Have been great in working out customized solutions to our needs. Pros Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what types of incidents we have as where they are occurring by asset type. Cons No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received. Reason for choosing AlertMedia Unknown Review Source Response from AlertMedia August 24, 2022 Thank you for leaving us a great review! Happy to hear you're able to easily send customized messages during different incidents to quickly alert and keep your employees safe. JB Jennifer B. HRIS Analyst Automotive Used the software for: 1-2 years ### "Admin/Non-Purchaser Review of AlertMedia" April 9, 2021 5.0 Overall, we are very pleased with the software and, I feel, have not used it to its full capabilities. We have a fantastic customer support team that has made sure to let us know about upcoming improvements, local and national events that may affect our team members, and kept our information up to date by assisting with our weekly data upload. Pros Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message. Cons Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system. Review Source Response from AlertMedia April 12, 2021 Thank you for reviewing us! We are glad to hear your experience has been positive. Import and overwrite issues can occur when you have multiple import methods running at once. We'll have your Customer Success Manager reach out with more information. TK Travis K. Digital Operations Associate Hospital & Health Care Used the software for: 6-12 months ### "Highly recommended for your organization and safety of your employees." September 22, 2022 5.0 My organization uses AlertMedia to communicate efficiently in the event of an emergency. With our field teams spread out across the country, it is crucial to have a tool like AlertMedia as another digital and communication tool in our repertoire. Pros I like that you can mass communicate efficiently and effortlessly. Cons The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier. Alternatives considered [RedFlag](https://www.capterra.com/p/175898/RedFlag/)[Everbridge Crisis Management](https://www.capterra.com/p/190464/Crisis-Management/) Reason for choosing AlertMedia AlertMedia had a wonderful presentation and seemed to fit our company's needs more than the competitors. Also, the pricing was much more reasonable. Review Source Response from AlertMedia October 4, 2022 Thank you for your review, Travis! We're so happy to hear that you find using AlertMedia effortless and that it helps you keep your dispersed employees connected. WH Will H. Safety Manager Building Materials Used the software for: Less than 6 months ### "Quality and Excellent Service" February 8, 2022 5.0 Very satisfied with my experience, so far. We have had a few issues come up and the responsiveness of the AlertMedia leadership jumping in and address the issues was a testament to their dedication to meeting the needs of their customers. Pros A key feature AlertMedia has that others don't, allows our production facility to check off individuals we see safely outside. Not all employees have their cell phone/ device with them while they are on the production floor. Those individuals that are unable to respond with their status, need to be located and checked off. We need to be able to respond on their behalf when we see that they have safely evacuated so we know who is and is not accounted for. App navigation is easy. Cons (no opt out option for employees) A profile has to be created for each employee and in order to do that an email or phone number has to be provided. An employee cannot exist in the system without email or phone number. Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers. We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee. Alternatives considered [AlertFind](https://www.capterra.com/p/166584/AlertFind/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[SnapComms](https://www.capterra.com/p/150815/SnapComms-Communications-Software/) Reason for choosing AlertMedia It helped us address current needs, and set us up well for some future needs. The cost is higher than some but the customer service that comes with it, well worth it. I was not able to find a company that matched AlertMedia with dedicated service at no additional cost, that was in the same ballpark in terms of price point. Review Source Response from AlertMedia March 15, 2022 Thank you for your review! It makes our day to hear that you've had a great experience with AlertMedia and our dedicated support teams. If you would like to offer your people a way to opt-in or out of AlertMedia, we offer a customizable registration page that you can circulate internally for employees to easily elect to receive notifications. RN Rick N. Director of BC & EM Human Resources Used the software for: 6-12 months ### "Great product for highly remote workforce" May 5, 2023 5.0 Pros Smooth integration process, easy to train users, pre-loaded messaging process is simple, customization is almost limitless Cons customer support can be frustrating, single sign on implementation was difficult initially. Switched from [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Everbridge product was clunky and old. Review Source RG Roger G. Business Continuity Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Threat intelligence meets staff safety" August 24, 2023 5.0 My experience has been very good so far and look forward to continued improvements Pros The threat intelligence and ease of use top my list Cons Some data reporting is not available right now, but have been submitted for future enhancements. Review Source CS Curtis S. Director of HR Hospital & Health Care Used the software for: 6-12 months ### "An Important Partner" May 30, 2024 4.0 Pros Alert Media has been an important partner for us as we manage myriad critical situations in our workplace -- everything from power outages to healthcare clinics for our residents. I particularly like the fact that the mobile app is identical to the desktop app. Cons Alert Media can be expensive and you need to ensure that you don't exceed your limits for texts or voicemail minutes. The overage charges came as a surprise to me -- no one ever provided advanced notice that we were exceeding our limits until it was too late! Switched from [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Smart Notice was more cumbersome to use and the mobile app was unreliable. Review Source RM Robin M. Second Vice President, Risk Management Financial Services Used the software for: 2+ years ### "Easy to use, robust notification system" September 22, 2022 4.0 Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs. Pros The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group. Cons The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc. Reason for choosing AlertMedia Better fit for our needs at the right cost Review Source Response from AlertMedia October 4, 2022 Thank you for your review, Robin! It makes our day to hear that you find our team responsive to your needs and receptive to new ideas. Your valuable input helps us continue to innovate. We will share your feedback about custom fields with our product team. MB Mike B. Senior Public Safey Manager-Command Center Operations Security and Investigations Used the software for: 2+ years ### "Strongly recommend AlertMedia " December 13, 2023 5.0 I couldn't be happier with our overall experience with AlertMedia. Pros The ease of use for our team and how seamless the process was to get everything up and running. Cons The lack of creating multiple public pages. Review Source LP Lori P. Emergency Management Specialist Hospital & Health Care Used the software for: 2+ years ### "User Friendly/Intuitive mass communications" July 5, 2023 5.0 Very positive, a great help during our cyberattack Pros It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups. Cons Expensive, frequently have to remind staff how it is NOT to be used Reason for choosing AlertMedia Best user interface and competitive pricing for the features needed. Review Source LF Lisa F. AVP, Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Unexpected Benefit" April 16, 2021 5.0 Pros We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering. Cons This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee. Review Source Response from AlertMedia April 20, 2021 Thank you for reviewing us! We are glad to hear that AlertMedia helped you keep your people safe and connected throughout this pandemic. We value customer feedback and will be sure to share your survey suggestion with our team. All AlertMedia customers have access to our global and local Threat Intelligence data through the Map in the web and mobile appswe'll have your Customer Success Manager reach out with more information. VR Verified Reviewer Employer Brand Manager Food Production Used the software for: 2+ years ### "Simple, easy to use tool for timely communications on a variety of platforms." February 9, 2021 5.0 Connecting quickly with employees on updates with high timeliness. Pros 1\. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are. Cons Excited for them to build out more proactive alerts and support. Alternatives considered [Omnilert](https://www.capterra.com/p/176125/Omnilert-Scenarious/)[InformaCast](https://www.capterra.com/p/173842/InformaCast/) Reason for choosing AlertMedia Great automation, UI, features, and support. Review Source Response from AlertMedia February 12, 2021 Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts. MH Marc H. Security Operations Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Covering California and Nevada" September 22, 2022 5.0 It has been good. Pros Threat intelligence and assessment combined with mass notifications is a game changer for our industry. Cons The inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident. Review Source Response from AlertMedia October 4, 2022 Thank you for taking the time to leave us a review, Marc! It makes our day to hear that you find our integrated emergency communication and threat intelligence solutions a game changer. Thank you for your suggestion—we will share this directly with our product team. JP Joe P. Director, Business Continuity Information Services Used the software for: Less than 6 months ### "Pleased to work with AlertMedia to help protect our people" April 19, 2023 5.0 The overall experience was great and the people are great Pros Easy to deploy and deployment staff was great and had a great plan to execute Cons There are some reporting features that can be improved to be more dynamic Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.