# Page 2 | AlertMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is AlertMedia the right Safety Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews --- AlertMedia 4.8 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of AlertMedia ## Showing most helpful reviews Showing 26-50 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AP Anthony P. Director, EHS Commercial Real Estate Used the software for: 1-2 years ### "Director EHS" May 1, 2025 5.0 Very impresssed with the product and service and the 24 hour help desk! The product can be utilized in many different ways and the help desk is always around to assist. I have spoken to many of our clients and they feel that the product has chacnged the way they respond to emergencies and provides updated information that can be passed on to our clients. Pros Ease of use, very user friendly. THey provide weekly seminars and have also participated in conference calls for our admins Cons No Dislikes, project is a great value add for any organization that is concerned about threats, weather Review Source NR Nicholas R. Senior Manager, Facilities Biotechnology Used the software for: 2+ years ### "Great Platform" May 1, 2025 5.0 I think the platform is great and the team behind the product are really passionate about their mission. I have been using AlertMedia for about 5 years and I think it's an absolute necessity to have. Pros I like that it's constantly evolving. The user interface, custom admin roles and the maps are becoming easier and easier to use. The customer success team and the entire AlertMedia staff is simply the best you will ever work with. Cons Wish you could do everything from your phone or an iPad that you can do from your computer. Review Source PL Patricia L. Director of Security North America Information Technology and Services Used the software for: 2+ years ### "If you don't already have this tool- GET IT NOW" April 30, 2025 5.0 The customer support and the options to make this tool work for your specific need. Pros in a nutshell. ALL OF IT. From \[sensitive content hidden\]'s Intel and Threat reports, the weather threats, the podcasts run by \[sensitive content hidden\], the quick responsiveness and the tailoring capacity are fantastic. in a time when it matters the most, the tooling is helping us reach our employees in real time. Cons none (other than only 1 conference a year :-( ) jkjk Review Source GD Glenda D. Senior Manager, Facilities Biotechnology Used the software for: 2+ years ### "Big AlertMedia fan!" April 30, 2025 5.0 I've only worked with AlertMedia for 2.5 years and it is the second platform I've used to track employees and send alerts. It has been a great experience so far, however. I especially love working with the staff. Pros The AlertMedia employees are some of the most helpful and nicest people I've ever worked with. Customer service is great! The product itself is just as great (user-friendly, lots of practical features, and reliable). Cons It's still missing some features that would help make my job using it more efficient, but I know that they are always improving and adding features. Review Source ME Monica E. Safety Administrator Apparel & Fashion Used the software for: 2+ years ### "Me Alert Media Review" May 1, 2025 4.0 AlertMedia has helped us notify employees across the network with ease and gain understanding of how the employees have been affected by natural disasters. Pros Always looking to the future to improve. Listening to customers wishes and challenges and willing to look for new ways to improve. Cons Nothing at the moment. We do not utilize AlertMedia to the full potential and would love to work with HR to do so. Review Source JM Jason M. Emergency Manager Hospital & Health Care Used the software for: Less than 6 months ### "Your organization needs AlertMedia!" February 25, 2025 5.0 Customer service has been unmatched by any of our past platforms. They are always there to help and guide you through the process. Pros What I like most about AlertMedia is the ease of sending alerts through both the desktop and phone app. When seconds count, you don't have time to fool around with an awkward app. Cons AlertMedia does everything we need. We have not found any problems with the platform yet. Switched from [Alertus Unified Mass Notification](https://www.capterra.com/p/176122/Alertus-Desktop-Notification/) We needed a platform that was easier to use and more reliable. Review Source KN Kalon N. Operations Financial Services Used the software for: Less than 6 months ### "Superb software & customer service. " April 9, 2025 5.0 Sales experience with them have been good. Support also was superb and the product has been supportive. Pros Great User Interface and was easy to implement based on our QA team. Good customer service and renewal support. Cons Few bugs here and there, aside enhancement support. No poor experiences. Review Source AS Alex S. Continuous Improvement Coordinator Architecture & Planning Used the software for: Less than 6 months ### "Top Notch Customer Service & Product" February 20, 2025 5.0 We had a smooth experience from the first interaction with \[sensitive content hidden\] to the final implementation meeting with \[sensitive content hidden\]. The sales team was never pushy, and the implementation team was always patient and available for guidance. AlertMedia is a gem of a company. Pros The easy-to-use interface and the impeccable customer service! Cons The price is a steeper than we originally hoped for. Alternatives considered [Textmagic](https://www.capterra.com/p/147342/TextMagic/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing AlertMedia The other three companies seemed to be better suited toward marketing needs or quick, but minor, notifications. We needed a reliable and easy critical comms system - AlertMedia checked all of our needs and wishlist items. Review Source JL Josh L. Sr HRIS Analyst Law Practice Used the software for: 2+ years ### "AlertMedia Review" September 12, 2024 5.0 Overall, AlertMedia is a great product. We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees area of residence brings us a sense of calm, knowing we can quickly alert them when needed. Pros AlertMedia's website is easy to navigate. The real time notifications are great. Being able to communicate with our employees on multiple channels (text, email, voicemail, teams, app) is a major plus. The customer service is always responsive and is quick to resolve any issues. Cons Sometimes you can get over-alerted, but with the addition of Threat Intelligence, we have been able to get that under control. There is also some limited functionality on the mobile app vs the website. Review Source Response from AlertMedia September 13, 2024 We appreciate the feedback, Josh! Glad to hear you are having a positive experience using the platform. CB Christopher B. IT Director Financial Services Used the software for: 2+ years ### "Great DR Tool" August 7, 2024 5.0 Overall it has been a huge benefit for our disaster recovery planning. Pros Ease of use, learning curve is very quick. Cons Nothing I can think of. Maybe a more robust mobile experience. Review Source BM Blane M. VP, Enterprise Continuity, Security and Safety Financial Services Used the software for: 2+ years ### "AlertMedia Is My Go To Solution " March 17, 2021 5.0 We have realized tremendous value in taking care of our employees and their families. They know we sincerely care and have invested in their safety. AlertMedia gives me and my team the ability to monitor, prepare, alert and account for our team during hurricanes, severe weather, active shooter events, wildfires and more. It's hard to put a price on that kind of peace of mind, but AlertMedia far and away makes this return on investment one of the best we have. Pros Our employees are the most important part of Fairway and it's our job to protect them. The ability to contact and alert employees all over the country for any emergency situation that may impact them has been the foundation for our Crisis and Emergency Management operations. It has also been a key business driver for us and allows less disruption and the the shifting of work if needed. With AlertMedia we are able to proactively monitor our 9700 employees across the US. Our employees have been in almost every major weather event of the last three years and I have received many emails and letters of thanks for looking out for them and their families. Cons I have used most if not all of the main Emergency Notifications Systems on the market in my 27 years in IT, mainly Everbridge, xMatters and others where cost outweigh the benefits. AlertMedia's innovation roadmap and customer input has made then stand out. With this close relationship AlertMedia has with its customers we see new features added to help provide us better situational awareness. Alternatives considered [DeskAlerts](https://www.capterra.com/p/154074/DeskAlerts/)[AlertFind](https://www.capterra.com/p/166584/AlertFind/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)[RedFlag](https://www.capterra.com/p/175898/RedFlag/)[xMatters](https://www.capterra.com/p/116750/xMatters/) Reason for choosing AlertMedia When I came to build the business continuity program I was on my own and I needed a solution that was easy to use, price was right and one I knew would scale with me. AlertMedia has exceeded my expectations not just with the product but with the support as well. Review Source Response from AlertMedia March 22, 2021 Thank you so much for leaving us a review! We are dedicated to helping our customers keep their people safe and informed through any critical event that comes their way and it truly makes our day to hear that AlertMedia has helped you proactively protect your people through so many severe weather events. HP HALLIE P. Strategic Planning Manager Maritime Used the software for: Less than 6 months ### "So Much More than an Emergency Communications Tool" February 12, 2021 5.0 Our experience with AlertMedia has been phenomenal. As the head of Strategic Planning, I implement a lot of software. This has by far been the easiest implementation. From researching the company, presenting the added value to the executive team for consideration, contract negotiations with our legal department, and implementation of our niche departments with varying needs, it has been great. The responsiveness of our Customer Success Manager is fabulous - I'm talking under an hour most times. Truly great experience all the way around. Pros This product is so easy to use. It answered multiple needs for our company and allows other admins to take charge of their departments thus alleviating the administrative burden on the top-tier administrator. Buy-in is always a concern when considering a software purchase. With this product, the feedback I have received from department or regional managers is, "If anyone says this is hard to use, they should be fired." This is a win on multiple levels. Plus, all communication is organized and stored for reference later if need be - no endless emails or texts to track down. Cons There are some very specific use cases that the graphical data does not support. However, our success manager was amazing at listening to our needs, evaluating the system's capabilities, and providing a solution that works for us. When I say solution, I am not talking about a workaround that kind of gives us what we need, it answers our need. We just got there via a different path than expected. Reason for choosing AlertMedia The value of having an emergency communications system along with the system's ability to address operational communication needs was a big factor. We have many non-traditional departments where our employees are not sitting in front of a computer. Critical information was often not seen in a timely fashion or at all. Reliable text-based communication allowed a better way to communicate critical information and allowed us to discontinue the use of non-effective email addresses. When comparing our email domain cost vs Alert Media for our employees, it just made sense. The smooth process, honest sales presentations, and phenomenal customer support are the icing on the cake. Alert Media is a great company to partner with. Review Source Response from AlertMedia February 17, 2021 Thank you so much for your feedback! We're so happy to hear that your experience with AlertMedia has been positive since day 1 and that our customer success team has helped you build a solution that drives effective communication across your organization. This is music to our ears! BS Bill S. Mgr Compliance, Codes & Standards Utilities Used the software for: 2+ years ### "Customized for User Needs" August 4, 2022 5.0 Have been great in working out customized solutions to our needs. Pros Use Share Point forms to initiate sending of messages that are customized and have data metrics that provide great trends as to what types of incidents we have as where they are occurring by asset type. Cons No issues with software but are at the mercy of cell phone providers on text messages which can be slow or delayed when received. Reason for choosing AlertMedia Unknown Review Source Response from AlertMedia August 24, 2022 Thank you for leaving us a great review! Happy to hear you're able to easily send customized messages during different incidents to quickly alert and keep your employees safe. JS Jennifer S. Administrative Assistant, Administration & Operations Higher Education Used the software for: 1-2 years ### "AlertMedia at the Cornell Lab of Ornitholgoy" August 24, 2023 5.0 We occasionally have need to temporarily close due to power outages, etc. Many of our staff have long commutes into work from outlaying areas and this allows instant notification of any closures. We do not have a PA System or means for broad announcements, so our staff has come to depend on AlertMedia notifications for any important, timely messaging from the administration Pros I like the ability to communicate with all of our staff in a fast and efficient way, whether it be in the case of an emergency or building closure, etc. Cons Generally I can't think of any cons. I've been happy with the product, the customer service, etc. Review Source TK Travis K. Digital Operations Associate Hospital & Health Care Used the software for: 6-12 months ### "Highly recommended for your organization and safety of your employees." September 22, 2022 5.0 My organization uses AlertMedia to communicate efficiently in the event of an emergency. With our field teams spread out across the country, it is crucial to have a tool like AlertMedia as another digital and communication tool in our repertoire. Pros I like that you can mass communicate efficiently and effortlessly. Cons The automatic threat intelligence notification is in a different pricing tier, and I feel it should be offered in the base tier. Alternatives considered [RedFlag](https://www.capterra.com/p/175898/RedFlag/)[Everbridge Crisis Management](https://www.capterra.com/p/190464/Crisis-Management/) Reason for choosing AlertMedia AlertMedia had a wonderful presentation and seemed to fit our company's needs more than the competitors. Also, the pricing was much more reasonable. Review Source Response from AlertMedia October 4, 2022 Thank you for your review, Travis! We're so happy to hear that you find using AlertMedia effortless and that it helps you keep your dispersed employees connected. WH Will H. Safety Manager Building Materials Used the software for: Less than 6 months ### "Quality and Excellent Service" February 8, 2022 5.0 Very satisfied with my experience, so far. We have had a few issues come up and the responsiveness of the AlertMedia leadership jumping in and address the issues was a testament to their dedication to meeting the needs of their customers. Pros A key feature AlertMedia has that others don't, allows our production facility to check off individuals we see safely outside. Not all employees have their cell phone/ device with them while they are on the production floor. Those individuals that are unable to respond with their status, need to be located and checked off. We need to be able to respond on their behalf when we see that they have safely evacuated so we know who is and is not accounted for. App navigation is easy. Cons (no opt out option for employees) A profile has to be created for each employee and in order to do that an email or phone number has to be provided. An employee cannot exist in the system without email or phone number. Some employees don't want an email or phone call or text or alert from the app and would rather just follow their coworkers. We have to have them in the system for evacuation reasons, and we cant make up a number or email or use a supervisors email, the system catches that and wont proceed with creating the employee. Alternatives considered [AlertFind](https://www.capterra.com/p/166584/AlertFind/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[SnapComms](https://www.capterra.com/p/150815/SnapComms-Communications-Software/) Reason for choosing AlertMedia It helped us address current needs, and set us up well for some future needs. The cost is higher than some but the customer service that comes with it, well worth it. I was not able to find a company that matched AlertMedia with dedicated service at no additional cost, that was in the same ballpark in terms of price point. Review Source Response from AlertMedia March 15, 2022 Thank you for your review! It makes our day to hear that you've had a great experience with AlertMedia and our dedicated support teams. If you would like to offer your people a way to opt-in or out of AlertMedia, we offer a customizable registration page that you can circulate internally for employees to easily elect to receive notifications. RN Rick N. Director of BC & EM Human Resources Used the software for: 6-12 months ### "Great product for highly remote workforce" May 5, 2023 5.0 Pros Smooth integration process, easy to train users, pre-loaded messaging process is simple, customization is almost limitless Cons customer support can be frustrating, single sign on implementation was difficult initially. Switched from [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Everbridge product was clunky and old. Review Source CS Curtis S. Director of HR Hospital & Health Care Used the software for: 6-12 months ### "An Important Partner" May 30, 2024 4.0 Pros Alert Media has been an important partner for us as we manage myriad critical situations in our workplace -- everything from power outages to healthcare clinics for our residents. I particularly like the fact that the mobile app is identical to the desktop app. Cons Alert Media can be expensive and you need to ensure that you don't exceed your limits for texts or voicemail minutes. The overage charges came as a surprise to me -- no one ever provided advanced notice that we were exceeding our limits until it was too late! Switched from [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Smart Notice was more cumbersome to use and the mobile app was unreliable. Review Source TA Theresa A. Director of People & Culture Hospitality Used the software for: 1-2 years ### "Keeping Us Informed, and Safe, In Real Time" September 22, 2022 5.0 The very best of customer service. Pros Real time information that not even the news is broadcasting, and the ease of transmitting that information to my staff. Cons maybe add maps to safety, evacuation routes Reason for choosing AlertMedia The customer service I received Review Source Response from AlertMedia October 4, 2022 Thank you for leaving a review, Theresa! We are so happy to hear that you find our real-time threat intelligence helpful. Thank you for your suggestion! We'd love to better understand what you mean by adding maps for safety/evacuation route. We will have your success manager reach out to gather more details. RM Robin M. Second Vice President, Risk Management Financial Services Used the software for: 2+ years ### "Easy to use, robust notification system" September 22, 2022 4.0 Our overall experience with AlertMedia has been positive. They are receptive to new ideas/suggestions and responsive to our needs. Pros The software was easy to set up and integrate into our network. The ability to create dynamic groups minimizes the amount of maintenance that is necessary. There are a variety of permissions available within the software so responsibility for notification isn't limited to a small group. Cons The software has limitations on what unique fields it can use when integrating information from our HR system. The primary field is email (which we know can change) so it would be nice if it could key off associate ID, etc. Reason for choosing AlertMedia Better fit for our needs at the right cost Review Source Response from AlertMedia October 4, 2022 Thank you for your review, Robin! It makes our day to hear that you find our team responsive to your needs and receptive to new ideas. Your valuable input helps us continue to innovate. We will share your feedback about custom fields with our product team. DR David R. Security Officer Security and Investigations Used the software for: 1-2 years ### "Alert Media Software is great" March 1, 2021 5.0 Pros I like the fact you can pick your option on what type of notification you want to send . I like where you can choose your events. I also like how you can access alert media through the mobile app or go through the web. The software allows you to keep track of all communications related to one incident. I really like how you can customize the message for each channel, meaning you might decide to add a custom subject line for email, or record your own voice for a voice call. I also like how you can send your message using voice call, mobile app push, email, text message, and social destinations like Facebook or Twitter and by default. I feel like your messages will send simultaneously on all selected channels and for read confirmation notifications you can choose to send your message in a cascading manner, allowing you to choose the order in which your message will be sent on the selected channels. Cons No I feel Alert Media has everything that I would need to conduct business with the company and its employees Review Source Response from AlertMedia March 4, 2021 Thank you for leaving us a review! We are focused on providing our customers with simple and flexible communication options like the ability to customize your message per channel and cascade delivery. We are so glad to hear this has been helpful for you and your team. LP Lori P. Emergency Management Specialist Hospital & Health Care Used the software for: 2+ years ### "User Friendly/Intuitive mass communications" July 5, 2023 5.0 Very positive, a great help during our cyberattack Pros It is fairly easy to teach new staff how to send messages for their departments and easy to set up user groups. Cons Expensive, frequently have to remind staff how it is NOT to be used Reason for choosing AlertMedia Best user interface and competitive pricing for the features needed. Review Source TG Taylor G. Executive Assistant Financial Services Used the software for: 2+ years ### "AlertMedia is great tool!" February 9, 2021 5.0 The customer service reps are very fast on responding. Our Alert Media account manager is very helpful and a good resource for setting up new notifications. Pros Very easy to create notifications and track employee response from both the app and website. Can have premade templates for multiple events, which allows for fast notifications to employees. Cons The notifications are not always delivered through text if there is an issue with a cell phone provider. Admins of the Alert account are not aware of this issue from the dashboard, only through their users. Review Source Response from AlertMedia February 12, 2021 Thank you for your review, we are glad to hear your AlertMedia experience has been positive! We recommend using Read Confirmation or Survey notifications to ensure message receiptthese notification types ask the recipient to confirm receipt and are the only way to be certain someone reads your message. Once AlertMedia delivers a message to a telecom carrier, we are reliant on the carrier to make the final delivery to the end-user and to report that delivery succeeded or failed. Not all telecom carriers provide accurate information with every delivery attempt. We hope this is helpful! VR Verified Reviewer Employer Brand Manager Food Production Used the software for: 2+ years ### "Simple, easy to use tool for timely communications on a variety of platforms." February 9, 2021 5.0 Connecting quickly with employees on updates with high timeliness. Pros 1\. The ability to set up flexible preset messages. If there's an emergency, you can save significant time by having everything you need ready to go. Also nice that there's the option for repeated reminders until the receiver confirms they've read the message. 2. The option to blast out to a variety of platforms (e.g., call, text, desktop computer, email) to ensure you're meeting people where they are. Cons Excited for them to build out more proactive alerts and support. Alternatives considered [Omnilert](https://www.capterra.com/p/176125/Omnilert-Scenarious/)[InformaCast](https://www.capterra.com/p/173842/InformaCast/) Reason for choosing AlertMedia Great automation, UI, features, and support. Review Source Response from AlertMedia February 12, 2021 Thank you for taking the time to leave us a review! We're glad to hear your experience has been positive. Your Customer Success Manager would be happy to share more information with you regarding some of the latest updates to our proactive alerts. MH Marc H. Security Operations Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Covering California and Nevada" September 22, 2022 5.0 It has been good. Pros Threat intelligence and assessment combined with mass notifications is a game changer for our industry. Cons The inability to provide updated info to the threat intelTeam when you have first hand knowledge of an incident. Review Source Response from AlertMedia October 4, 2022 Thank you for taking the time to leave us a review, Marc! It makes our day to hear that you find our integrated emergency communication and threat intelligence solutions a game changer. 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