# AlertMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AlertMedia the right Safety Management solution for you? Explore 151 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews --- AlertMedia 4.8 (151) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of AlertMedia Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews JL Josh L Sr HRIS AnalystLaw Practice, 501 - 1,000 employeesUsed the software for: More than 2 years. “We don't need to send notifications all the time, but being able to stay updated on anything happening near our offices or employees area of residence brings us a sense of calm, knowing we can quickly alert them when needed.“ September 12, 2024 ED Erik D Business Systems AnalystInsurance, 10,001+ employeesUsed the software for: 6-12 months. “Reply system could use improvement - it's not always clear what kinds of notifications users can respond to, and it's not the easiest to keep track of the responses that do come in.“ June 14, 2023 SS Stan S Sr. Mgr. Enterprise Risk Management and Business ContinuityTelecommunications, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “In crisis situations, timing is so very critical and the AlertMedia tool is structured in a manner that allows MASS push notifications in five easy steps.“ August 25, 2023 TR Tova R Manager, CommunicationsWriting and Editing, 501 - 1,000 employeesUsed the software for: More than 2 years. “Event pages did not work for our population and the way we configured the system.“ January 2, 2024 RR Robert R Director of Health and SafetyCivil Engineering, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The overall experience has been exceptional, AlertMedia staff are wonderful and responsive, the product/service is easy to use, and it has significantly improved my capability to communicate with our staff...“ March 4, 2025 SH Shannon H Director, Security and SafetyInsurance, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Lack of information/intelligence.“ November 18, 2024 SH Scott H Sr AnalystAutomotive, 10,001+ employeesUsed the software for: More than 2 years. “Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very positive.“ May 1, 2025 JM Jason Paul M Dispatch SupervisorHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “AlertMedia must be killing the competition in leading the ‘response’ metrics.“ June 19, 2023 ## Showing most helpful reviews Showing 1-25 of 151 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kyle C. Technical Product Support Manager Information Technology and Services Used the software for: Less than 6 months ### "Great software and Support!" April 1, 2021 5.0 My experience from sale to implementation has been very good. The support team is as good as many have eluded to and both the sales and customer success teams have been very responsive and helpful. The product is heavily used in our Org and plays a critical role in communication to clients. Being able to use the product to quickly get out communication internally and externally has been a huge benefit for us. I am definitely an advocate of AlertMedia! Pros • Intuitive UI • Easy to implement • Great customer service! • Fast sending of notifications • Great feature set • Multi-purpose use cases Cons Aside from a few minor bugs and a few enhancement requests, I haven't had any significant negative experiences. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reason for choosing AlertMedia Better features, faster sending, multiple use cases, better support, better product for our needs. Switched from [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Better features, functionality, ease of use and speed. Review Source Response from AlertMedia April 6, 2021 Thank you for leaving us a review! We are so glad to hear that AlertMedia has helped you quickly communicate with your employees and customers. We are always releasing new features and product enhancementswe will have your Customer Success Manager reach out to share some of the exciting updates we have coming up. BH Beth H. VP of Quality and Safety Hospital & Health Care Used the software for: 2+ years ### "11/10 in the Emergency sector!" May 1, 2025 5.0 The customer service is 11/10. No other vendor I have worked with will answer your call 24/7, pull in whomever is needed to troubleshoot with you. It's user friendly, team is exceptional, our experience has been amazing! Pros I like the accuracy and vetted alerts most. Trusting the information and easy dissemination to those who need to know is crucial. Cons The platform is an employee product and as a healthcare customer there are manual processes to adapt for our use. Alternatives considered [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reason for choosing AlertMedia Customization, attention from the team and showing they truly care about us and their product Review Source SH Shannon H. Director, Security and Safety Insurance Used the software for: Less than 6 months ### "Travel briefing " November 18, 2024 3.0 So far, it's average. I have used other companies and found a much more detailed scope when it comes to information. Pros The ability to send messages and notify others of situations. Cons Lack of information/intelligence. I requested information on a specific town I was traveling to in Mexico and received the whole country's information. I found that already so that didn't help me. Alternatives considered [Dataminr](https://www.capterra.com/p/201153/Dataminr/) Reason for choosing AlertMedia Cost and we already had Alert Media. Decided to see what they could do for me/us. Switched from [Dataminr](https://www.capterra.com/p/201153/Dataminr/) Lower cost and we already had Alert Media on board. Review Source RM Robert M. GSOC Lead Computer Software Used the software for: 1-2 years ### "Great Product" May 1, 2025 5.0 Overall very helpful from a security perspective, especially in regards to violent crime and other life safety threats Pros Good reporting and analyst access 24/7 when we need additional details Cons This isn't a ding against AlertMedia as much as it is the NWS, but there are far too many "severe" weather alerts that have no impact on most businesses (i.e. heavy rainfall, gale warnings, etc). Alternatives considered [Signal](https://www.capterra.com/p/231395/Signal/) Reason for choosing AlertMedia Price, ease of use, analyst availability Switched from [Ontic](https://www.capterra.com/p/204326/Ontic/) We wanted a more user friendly product that could also do mass comms Review Source LK Laura K. security Hospitality Used the software for: 2+ years ### "User friendly and great support" May 1, 2025 5.0 Very customer service oriented, and great about taking new feature requests. Pros Ease of use and customer service. The user interface is very intuitive. Cons No issues.... every concern was addressed and fixed promptly. Switched from [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Everbridge was hard to use and did not offer good support. Review Source LR Lenny R. Senior Manager Security Operations Center Computer Software Used the software for: Less than 6 months ### "Alert Media Raving Fan" March 5, 2025 5.0 Extremely smooth and professional. Great team, great follow-up, great project and planning steps for the rollout. Couldn't be happier. My stakeholders are thrilled. Pros The platform is simple and easy and includes a consolidated approach that our current solution did not have for Crisis Communication and Travel Risk Management. User and travel integrations replaced manual processes. Cons AlertMedia did a great job bringing an affordable solution to the table. Because of that I had to ask for SSO to be added. It's great that SSO cannot be selected or itemized/offered, but I just expected that to be there; didn't know to ask for it. Switched from [OnSolve Platform](https://www.capterra.com/p/238643/OnSolve-Critical-Communications/) Difficult for the current team, manual tasking needed to be replaced. Review Source Response from AlertMedia March 6, 2025 Thank you for the thoughtful feedback and for taking time to share your experience, Lenny! RR Raquel R. Risk Management Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" May 1, 2025 5.0 My experience with AlertMedia has been great so far. They listen to their customers and happy to implement recommendations to the best of their ability. Pros AlertMedia is user-friendly, constantly adding new features to improve safety and emergency communication, and the customer service is the best! Cons I have no dislikes to report at this time. Switched from [Regroup Mass Notification](https://www.capterra.com/p/166388/Day-to-Day-Notification/) The platform was not user friendly and ran into duplicate issues. Review Source TH Travis H. HRBP Oil & Energy Used the software for: 6-12 months ### "\[sensitive content hidden\] & \[sensitive content hidden\] + Alert Media are amazing " May 1, 2025 5.0 We have only been with Alert Media for 8 months and we have not had a single issue or roadblock in the process or platform. Overall very happy customer Pros Overall I love this product and the customer that is provided to me and the team at PosiGen. Day or night they are always ready and willing support us through any crisis! Cons I would really like the geofencing tools to be alittle easier to use so that I do not need to lean on the customer service team as much. Reason for choosing AlertMedia Customer service and quality can not be beat! Review Source SH Scott H. Sr Analyst Automotive Used the software for: 2+ years ### "Organizational Perspective" May 1, 2025 5.0 Our organizations overall experience with Alert Media, from our users experience to our administrative experience, has all been very positive. Pros Alert Media's ease of use has been instrumental for our organization and our very diverse pool of users. Cons Any issues our organization has encountered have been promptly addressed by Alert Media, so any issues that may have been noted here no longer apply. Review Source DB Dean B. Director of Intelligence Information Technology and Services Used the software for: 2+ years ### "Excellent emergency communication/intelligence tool" May 1, 2025 5.0 Excellent. I've been an AlertMedia customer for five years and it's, by far, the best vendor experience I've ever had. Pros The commitment to customer service make a great product even more exceptional. The tool is easy to use, reliable, and the company is always evolving the product to address the needs of customers. Cons It's ease of use means AlertMedia isn't necessarily as customizable as some competitors. As a result, companies with unique needs or special circumstances may have to find workarounds. Alternatives considered [Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/) Reason for choosing AlertMedia Customer service; product features; price Review Source AC Austin C. Senior Business Resilience Consultant Management Consulting Used the software for: 1-2 years ### "Senior Business Resilience Consultant" May 1, 2025 5.0 I deploy Alert Media on behalf of my company and help other companies utilize mass notification tools in their organizations. Pros It's extremely simple, easy to use, and intuitive. It's also been incredibly impressive to see Alert Media's growth year over year. Their incorporation of AI capabilities is also cutting edge. The AI translator capability will be a tremendous value add to large global companies who will now be able to improve employee safety in a global and inclusive manner. Cons One area that Alert Media has made tremendous progress on, but still has some opportunity for improvement, would be to continue expanding into the global market place and aim to deliver their services in more countries. Review Source RR Robert R. Director of Health and Safety Civil Engineering Used the software for: Less than 6 months ### "STV AlertMedia Review" March 4, 2025 5.0 The overall experience has been exceptional, AlertMedia staff are wonderful and responsive, the product/service is easy to use, and it has significantly improved my capability to communicate with our staff... Pros AlertMedia is easy to use, and the support staff are wonderful and responsive. Cons Haven't found a Con with AlertMedia yet. Any problem we've experienced has been on our end... Review Source Response from AlertMedia March 5, 2025 Thanks for taking time to share your experience! LS Linna S. ERP Lead Airlines/Aviation Used the software for: 1-2 years ### "Worth It" October 4, 2023 5.0 AM gave me several months free to try them out, then gave me a really good deal for the rest of the year. They've been patient with our user increases, our technical questions, and our implementation process. Everyone there has been supremely helpful and if they don't know an answer they get someone online to help. The customer service side of it has been phenomenal. Pros I've been using mass notification systems my entire career, and what I like most about Alert media is the ease of use, the simple interface, the customization, and the multiple paths to communicate. The Threat Map being a free service was a selling point to me, because other companies required us to pay a significant amount of money extra for that feature. My favorite feature though is the fact that I can see in real time what devices were unable to receive my messages. This lets me know the fidelity of my data, if someone may be in a place where their phone isn't working, or if I have to use alternate methods to contact that individual. That feature, the map, and the price were what made me choose AM. Cons I would say that API is a bit cumbersome at times, but other than that I have no complaints. Reason for choosing AlertMedia Cost to features ratio was great... significantly more bang for your buck. The free threat map and the feature that allows us to track issues with outgoing messages. Review Source JB Jennifer B. HRIS Analyst Automotive Used the software for: 1-2 years ### "Admin/Non-Purchaser Review of AlertMedia" April 9, 2021 5.0 Overall, we are very pleased with the software and, I feel, have not used it to its full capabilities. We have a fantastic customer support team that has made sure to let us know about upcoming improvements, local and national events that may affect our team members, and kept our information up to date by assisting with our weekly data upload. Pros Relatively easy to use once the initial setup is complete. Customer support is amazing! Variations on sending alerts to the organization for all users are great due to some of our population not having the ability to receive a text message. Cons Could be a personal issue, but I'm unable after multiple attempts to successfully upload our team member file without overwriting our current group structure through the system. Review Source Response from AlertMedia April 12, 2021 Thank you for reviewing us! We are glad to hear your experience has been positive. Import and overwrite issues can occur when you have multiple import methods running at once. We'll have your Customer Success Manager reach out with more information. RG Roger G. Business Continuity Program Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Threat intelligence meets staff safety" August 24, 2023 5.0 My experience has been very good so far and look forward to continued improvements Pros The threat intelligence and ease of use top my list Cons Some data reporting is not available right now, but have been submitted for future enhancements. Review Source MB Mike B. Senior Public Safey Manager-Command Center Operations Security and Investigations Used the software for: 2+ years ### "Strongly recommend AlertMedia " December 13, 2023 5.0 I couldn't be happier with our overall experience with AlertMedia. Pros The ease of use for our team and how seamless the process was to get everything up and running. Cons The lack of creating multiple public pages. Review Source LF Lisa F. AVP, Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Unexpected Benefit" April 16, 2021 5.0 Pros We implemented Alert Media to help with emergency communications to our employees. Who knew it would become a daily screening tool during a pandemic? When COVID-19 struck, Alert Media quickly sent out information to assist administrators in setting up daily screening questions to track COVID-19. We are now using the product to track vaccinations as well. Customer service is excellent too! They have frequent webinars on the product and new features they are offering. Cons This is more of a suggestion for enhancement versus a con. It would be great to have the ability to design a more detailed, expanded survey. Also would be nice if local emergency information was not an additional fee. Review Source Response from AlertMedia April 20, 2021 Thank you for reviewing us! We are glad to hear that AlertMedia helped you keep your people safe and connected throughout this pandemic. We value customer feedback and will be sure to share your survey suggestion with our team. All AlertMedia customers have access to our global and local Threat Intelligence data through the Map in the web and mobile appswe'll have your Customer Success Manager reach out with more information. JP Joe P. Director, Business Continuity Information Services Used the software for: Less than 6 months ### "Pleased to work with AlertMedia to help protect our people" April 19, 2023 5.0 The overall experience was great and the people are great Pros Easy to deploy and deployment staff was great and had a great plan to execute Cons There are some reporting features that can be improved to be more dynamic Review Source JL Jackie L. Public Relations & Development Coordinator Individual & Family Services Used the software for: 6-12 months ### "AlertMedia Review" February 10, 2021 4.0 There are a lot of features we don't use, especially with the weather alerts. It's a little confusing sometimes with so many features. We mainly use it just as a communication source, not necessarily for the weather alerts. Pros We've been using AlertMedia for almost a year now. We implemented it right as COVID was ramping up and it was a great way to get ahold of staff members quickly - which was very important when we were first implementing COVID policies and procedures. It was very easy to get started and it's very easy to use. Also, our account rep is great! She gets back to us very quickly and answers all my questions. Cons I wish there were more design options in the email feature in particular, like ability move text and photos around, etc. I know it's not a design product, but would be a nice feature. I'm used to more design features when sending an email. Also, don't like the feature that if a contact is deleted (and then subsequently it's archived), I can't make a new contact with that same email address. To do so, I had to reach out to my account rep - would be helpful I could do that myself instead of having to reach out as an extra step. Review Source Response from AlertMedia February 11, 2021 Thank you for leaving us a review! We are committed to providing our customers with an easy to use, comprehensive employee safety tool that combines critical communication, threat intelligence, and safety capabilities. There is a feature you can enable when sending a notification that allows you to customize the text in your email, add images and attachments, and move these around depending on where you'd like them positioned in your message. We will have your Customer Success Manager reach out with more information. CY Clifford Y. EVP & CFO Non-Profit Organization Management Used the software for: 2+ years ### "Dependedable, Cost effective solution" March 5, 2022 5.0 Great value for the cost. A very robust solution to help our multi-site organization communicate more effectively with our employees. Pros Super easy to use with multiple templates provided. Easy to deploy with app. Great marketing materials provided by AlertMedia to help with deployment. Cons Software has everything that our organization could need. We ha e over 17 different locations and love the ability to create customized groups . Reason for choosing AlertMedia Cost effective , nonprofit incentive pricing, robust features offered. Review Source Response from AlertMedia March 10, 2022 Thank you for leaving us a review! It makes our day to hear that AlertMedia helps you keep your people connected across your many locations and also to hear that you found our deployment materials helpful. CP Christine P. Director of Human Resources Insurance Used the software for: 2+ years ### "Great Value for the Money" July 19, 2023 5.0 Our company was looking for a solution that was a good value, easy to use, a great mobile app and something that had templates. AlertMedia delivers on all these areas. Pros The ability to communicate with our employees at the same time using text, phone and email options. The mobile app is easy to use and in case of emergency is critical to communicate with the whole company at the same time. The templates are easy to set up and would be essential if there is an emergency. Cons AlertMedia does not have any futures I don't like. Review Source JH Jim H. Security Manager Entertainment Used the software for: 6-12 months ### "Pistons Review " September 22, 2022 4.0 Good experience to this point in our usage Pros Easy integration into existing systems, great customer services, easy to use Cons Response Time to real time incidents that occur within your designated area and how long it takes to get the alert sent through the platform Review Source Response from AlertMedia October 4, 2022 Thank you for your review, Jim! We're glad to hear that you find AlertMedia easy to use and our customer service great. We highly recommend setting up templates to help get the message out faster in an emergency. We'll have your success manager reach out to help strategize about other ways you can reduce response times. CG Charles G. Shift Supervisor Plastics Used the software for: 2+ years ### "A Shift Supervisor's Tale" May 30, 2024 5.0 It has been great to use and easy to train newer employees on how to use it when needed. Pros The easy of get information out to everyone at one type through phone, email, and text. Cons Nothing compared to using the old ager system and/or making one call at a time to 15-20 employees. Review Source WV Wendy V. Senior Facilities Specialist Marketing and Advertising Used the software for: 1-2 years ### "Clearly customer success minded! " March 13, 2020 4.0 Amazing! \[SENSITIVE CONTENT HIDDEN\] won our account with his dedication to our questions and timely answers (even when he was on vacation!) and then the hand off to our rep, \[SENSITIVE CONTENT HIDDEN\], was seamless. She is equally dedicated to our success with the tool and is there for us every week to answer questions and teach us more. \[SENSITIVE CONTENT HIDDEN\] partnership has given me confidence to be ready for the unexpected. Pros Utilization of the dashboard on my desktop computer is very easy. I have AlertMedia up all day everyday just in case. I like having a mass communication tool across channels at my fingertips. Cons AlertMedia has many features. Occasionally it feels overwhelming to have so many options on the type of notification to send and how to send it. Reason for choosing AlertMedia I chose AlertMedia because I was sure they would be great partners. Also the cost and functionality of the tool was very important. It fit our needs and budget. Review Source Response from AlertMedia June 1, 2020 Thank you for sharing your experience with AlertMedia! We are dedicated to helping our customers succeed in moments of a crisis through an intuitive user experience and a hands-on customer success approach. We're so glad to hear that you feel more confident in your ability to keep employees safe. JPM Jason Paul M. Dispatch Supervisor Hospital & Health Care Used the software for: 2+ years ### "38,000 Employees — Hospital Mass Notifications " June 19, 2023 5.0 Best in the Industry. Every time I reach out to Customer Service I receive a response immediately and more importantly a fix to whatever my issue is. AlertMedia must be killing the competition in leading the ‘response’ metrics. Pros Simple as 1-2-3. Login; select template; send notification. Cons Currently working with higher stakeholders. In my role I receive notifications for multiple hospitals. The way we currently have the templates setup when I receive a notification I don’t know what hospital (location) it is for. The template needs to ask automatically to select a campus prior to sending message and include it in the notification. Thank you. Reason for choosing AlertMedia Was not involved in decision. Thank you. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.