# ATOM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ATOM the right Tax Practice Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176137/ATOM/reviews --- ATOM 4.2 (18) [View alternatives](https://www.capterra.com/p/176137/ATOM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of ATOM Ease of use 3.9 Customer Service 3.9 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mariam A. Sales Manager Banking Used the software for: 6-12 months ### "Truly Great text editor" August 9, 2021 5.0 It is also extremely quick and its interface is fairly accessible and manageable, and it can be customised to suit our needs and comfort. It's really helpful for us. Due to its many purposes, it suits us when working in web development. It's so powerful that it is useful for us not only for the members we consider to be novices but also for our expert programmers and thus it's suited for all levels, taking advantage of their varied talents, capacity and functions. Pros When we require a different code editor with progressed alternatives, usually the one shown since it contains numerous plugins and addons that come from the clients of the program, either depending on the code we are progressing to alter or the syntax, this is often the one that has the way better libraries since it is exceptionally expandable, we are able divide our venture into numerous windows separated from that it is flexible with the command orders allotting their claim color, as well as a real-time blunder finder, from the same program able to include the addons that Clients offer to quicken time and exertion depending on the work we alter, and in its plan it has different topics. Cons Atom can boot slower than modern alternatives, especially when more plug-ins are added. Alternative text editors also appear to be supplied directly out-of-the-box with many additional capabilities, which I consider very useful - even if Atom is promoted as a modular editor that should be tailored for the user. Unfortunately, it is not always successful to rely on an open-source development team to enhance and sustain the product over time, while I see the allure of open-Source software. Review Source Ian O. Founder Computer Software Used the software for: Less than 6 months ### "Smart & Cost Effective Automation of Customer Experience Data" June 10, 2020 5.0 Using ATOM for automating how we choose who gets to work on specific projects as well as streamlining our financial checks and balances across all of our remotely located teams has been quite the experience. Pros What I like the most about using ATOM is the high-level automation we receive in how we handle the information we collect about the experiences of our customers using our data. We've been able to gain impactful insights about how our each of our individual team members performs in varied conditions so now we're now able to use tried and tested data to match them to situations and clients they're all specifically suited to. Cons What I liked least about ATOM was the fact that their Tax Automation systems still don't support some international taxation models, especially on our side of the world. We've seen their demos and we think they'll work pretty well for us; but the service just isn't available here. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) The learning curve to adopt using it was too steep for our scale of operations. Review Source Russell B. CEO Accounting Used the software for: 6-12 months ### "A budget offering with usability issues" June 2, 2021 3.0 Hard to administer. Time consuming to configure. Several clients told me that they hated it and one refused to use it altogether. Security practices that were recommended to me were questionable and I don’t believe that their so-called KBA is actually compliant with industry requirements as it does not rely on any third party to verify the identity of the signer. Pros Flat pricing that is quite reasonable for all of the functionality it offers. Cons The design (visual and UX) is reminiscent of the mid nineties. Everything is hard to use and clunky. Clients hated using it and found it hard to navigate. Switched from [SmartVault](https://www.capterra.com/p/82811/SmartVault/)[OfficeTools](https://www.capterra.com/p/165549/OfficeTools/) OfficeTools was even worse. Review Source Misty S. Certified Real Property Appraiser Accounting Used the software for: Less than 6 months ### "AMAZING!!!" February 14, 2019 5.0 The benefits include quicker and more accurate communications/feedback with clients. We have been using ATOM for less than 30 days so we are just beginning to see some of the benefits. Being able to take a phone message and note the file saves so much time and allows for better follow-up and follow-through. We no longer have to write a phone message and then locate the paper file to make notes. Much more efficient. Pros The office management software is everything you need to track clients. Everyone in the office can quickly see the status and note a phone call, message other office staff, or add needed documents without having to interupt the staff member working on the client file or go locate the actual paper file. IT WORKS! The client portal for secure communication with clients is just icing on the cake. Cons Wish we would have known about it sooner. We do wish there was an option to pay in full and not require monthly fees. Maybe a limited service to retain client data in same formats even if you could not make changes in the event a business wanted to downsize or close. We have no intentions of closing but was a concern if we no longer wanted a monthly expense. I do wish there was a one button option for moving someone from the lobby to tax prep. Something like the check-in option that front desk staff could click to move clients to each preparers office without accessing the office event screen but this is such a minor thing. Review Source MC MAI C. Owner Accounting Used the software for: 1-2 years ### "Great product, could do more." February 18, 2021 5.0 It was ok. For the price I think it needs more features. I didn't like that I would have to purchase other programs in order to operate the business so I went elsewhere to find a program that did it all. Pros The client portal was simple enough when prompting clients to do task like pay a bill and sign a document. I like the tracking of client activities. The automated appointment function was great! The KBA signatures were easy. Cons The e-mail/messaging system needs some work. Its not like a continuous thread where you can see previous parts of the message. There is no pipeline or workflow manager in there. The products is made for single prepares who can leave notes for themselves with regards to where they are in their workflow. Not made for group preparers. Review Source VR Verified Reviewer Research Scholar Education Management Used the software for: 2+ years ### "Excellent Code Editor" August 15, 2021 4.0 My experience has been excellent with this editor. Pros It accomodates almost all programming language. It is an open source and pretty easy to use. Cons To be honest. I found the features to be perfect for my usage as an amateur coder. Review Source CG Carey G. Managing Partner Accounting Used the software for: 2+ years ### "An option with problems" June 16, 2020 2.0 ATOM helped me to think about the business processes that I wanted to set up for each type of service that I offer. Every time I asked about how to do something I got the response 'we don't use it that way.' Very quickly figured out they designed something for their company's use and decided to sell it. Don't seem to have an interest in meeting the needs for customers unless they align with their needs. Pros Blocks clients from download documents prior to payment. Cons No integrations, poor customer service, everything is too segregated by year, e-sign functionality never worked, Client reset password never worked. Review Source CC Carrie C. Owner Accounting Used the software for: 2+ years ### "Atom crm" December 18, 2020 3.0 It was just okay. Support was great but the overall platform was clunky and manual. Pros Texting with clients, the prospect of e-sin which also proved to be a challenge. Cons The calendar was terrible. It required going in to it twice to add the appointment to my external calendar which required google. I don’t do google. The calendar also wasn’t flexible in blocking days and time. Their comment was, well we work 7 days a week. Review Source SMG Shekh Md G. CEO Marketing and Advertising Used the software for: 1-2 years ### "developing a website" May 20, 2021 5.0 web-site development is easy in Atom software. This software operation is very easy and user friendly. here you work with HTML, CSS, Js, PHP and many more coding language. one advantages is that of this software there is many work held at a time. total a website create by this software. Pros I like it most creative tools where you work in HTML, CSS,BOOTSTRAP, Js, PHP You can do everything at the same time. this is very easy to implements a website. Cons It is a free web-site making software. where you make a High quality web-site. Code typing is very easy and show bug if I put on wrong code. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Atom Review" September 11, 2019 4.0 My experience with atom so far has been on the average Pros The Atom software has a lot of features that makes it a very powerful for the purpose of coding in different languages. Cons the software has major issues with its live server extension which can be very frustrating when intending to view our work as you go Review Source Ahmed D. Web developer Computer Software Used the software for: I used a free trial ### "Reviewing atom" December 26, 2022 4.0 Pros Integration with atom is easy and very simple Cons Their is no missing in atom it is best software Review Source VR Verified Reviewer Quality Assurance and Frontend Developer Computer Software Used the software for: 2+ years ### "Quick and Easy Text Editor" May 18, 2021 4.0 Pros The reason why I am using Atom are: - Plugin options - Easy and Quick - Clean UX Cons It would have been better if listed points are updated: - Sometime it has poor performance - It occurs problem for big files Review Source RW Ryan W. Student Computer Software Used the software for: Less than 6 months ### "Versatile Text Editor" September 30, 2020 5.0 Overall, ATOM makes developing a much easier task. I use it to develop JAVA, HTML, and CSS and it’s hands down the best text editor I have used. Pros As a open source text editor, ATOM offers many extensions that make it much more desirable to work with over other text editors. Emmet for example makes working with HTML5 and CSS a breeze and makes working much quicker. Cons To date the only annoyance I have encountered is the fact that the welcoming pages always need to be closed. Otherwise the software has given me no issues! Switched from [Notepad++](https://www.capterra.com/p/185965/Notepad/) I switched from notepad++ to ATOM because visually/layout is a big improvement. Review Source AC Alberto C. CEO Accounting Used the software for: 1-2 years ### "Could be improved!" June 14, 2021 3.0 Overall I was hopeful that this would work for my proactive but it constantly fell short. Pros Communication with the clients were automated and text messaging was very useful. Cons Outdated format, very difficult for clients to use. Review Source Abhinav B. Associate Software Integrator Computer Software Used the software for: Less than 6 months ### "Review on ATOM" June 15, 2021 4.0 My overall experience is very good with ATOM Pros Its open source editior. It provide all coding editor features that are used for development. Its require no training before use. Cons It is less famous as compared to other tools like sublime and many more. Review Source Mahonri G. Electrical Buyer Railroad Manufacture Used the software for: 6-12 months ### "Friendly source code editor" September 24, 2019 5.0 It was easy to learn how to use it. Also it is very user friendly Pros It is very easy to use and very friendly Cons The structure format is very simple and plain Review Source PP PAULO P. Software Engineering Information Technology and Services Used the software for: I used a free trial ### "Very Usefull but need very improvements" November 19, 2019 4.0 Very nice but we think there are better alternatives. Pros The simple interface is very nice and easy to use by the way. I could manage tasks easely. Anyway there are improvemens in usability Cons The plugins by community is a very potential positive point. But the problem is the software almost never tested. Switched from [Visual Studio Code](https://www.capterra.com/p/186634/Visual-Studio-Code/) More plugin experience Review Source MB Mary B. Tax Audit Accounting Used the software for: 6-12 months ### "Good code editor" December 16, 2019 5.0 Practical, easy one, easy handling, has a good reputation and I have learned enough in my programming process Pros I use atom because I am learning programming and it seems to me a tool of easy understanding and management. I like a lot. Cons Sometimes the configuration I choose does not work, but they are minimal details that have a solution, I feel satisfied with the application Review Source Similar Products Featured ## Related categories [Tax Practice Management](https://www.capterra.com/tax-practice-management-software/)