--- title: "Textellent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Textellent Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/176182/Textellent/" page_type: "product" language: "en" --- # Textellent Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Textellent ## What is Textellent? Textellent's business texting and SMS message marketing solutions make designing, managing, measuring, and integrating SMS and MMS campaigns easy. Whether used for customer service, sales, or marketing, Textellent supports your customer journey with an easy-to-use service that text-enables local business lines and serves businesses of any size. Robust scheduling and appointment reminders are also available, as are keywords and shortcodes for easy opt-in programs with TCPA compliance by AI. Our platform offers robust analytics across single and multi-site organizations, giving businesses valuable insights into campaign results. Textellent provides a cost-effective, reliable, compliant, and out-of-the-box solution set that drives business growth. ## What is Textellent used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 86 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Textellent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://textellent.com/&name=Textellent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Textellent 4.9 (86) VS. [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $29 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (86) Ease Of Use 4.8 (138) Value For Money 4.7 (83) Value For Money 4.7 (112) Customer Service 4.8 (84) Customer Service 4.9 (121) ## Textellent alternatives Highest Rated [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (55)](https://www.capterra.com/p/151231/Xtremepush/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (93)](https://www.capterra.com/p/175783/ClickSend/reviews/) Starting price $0.02 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176182/Textellent/alternatives/) ## FAQs about Textellent Overview ### What problems does Textellent solve? Textellent solves slow, inconsistent client communication by automating reminders, appointment confirmations, follow-up campaigns, and personalized texts like birthdays or tax updates. It helps tax firms, payroll teams, service businesses, and front-office staff reduce unanswered calls, no-shows, and manual texting while keeping clients engaged through fast two-way messaging. Answer based on 66 reviews Overview ### Which roles and teams benefit most from Textellent? Textellent is most used by business owners, presidents, CEOs, and partners who need a simple way to manage client communication, appointment reminders, and follow-up at scale. Office managers, administrators, and marketing teams use it to automate outreach, reduce missed responses, and keep customer conversations organized across daily operations. Answer based on 86 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Textellent built for? Textellent is built mainly for small businesses in accounting, with 98% of reviewers from small companies and 70% from accounting. It also serves businesses of any size across financial services at 24%, plus retail, home services, education, health care, tax, accounting, real estate, and franchise brands, primarily for SMS marketing. Answer based on 86 reviews Features and Usability ### What are the key features of Textellent? Textellent includes core SMS marketing and client communication features like 2-way messaging, mass texting, contact management, and scheduled campaigns. Differentiating features include automated birthday greetings, appointment booking and reminders, drip campaigns, and calendar integrations. Reviewers also often mention automated responses, client follow-up texts, and text blasts for broad outreach. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? Textellent starts at $29 per month for the Lite plan, with a 14-day free trial. Essential costs $49 per month and Standard costs $99 per month. Lite includes 1 user and 250 credits monthly, while higher plans add more users, credits, and features, with 50% of pricing reviews positive. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Textellent integrate with? Textellent integrates with over 40 third-party tools, including tax and CRM platforms such as Drake Tax, ProSeries Tax, TaxSlayer Pro, HubSpot CRM, HubSpot Marketing Hub, ActiveCampaign, and EngageBay CRM. It also connects with Gmail, Google Calendar, Calendly, Jotform, Formstack Forms, and Gravity Forms. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Textellent offer? Textellent provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer scheduled group learning, and documentation gives written reference materials for self-paced review and feature lookup. Answer based on 7 reviews Getting Started and Support ### What customer support options does Textellent offer, and how do users rate the experience? Textellent offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as friendly, knowledgeable, quick, and easy to reach, especially during setup and troubleshooting. Some reviewers mention longer waits, unresolved issues, and inconsistent follow-up, but overall sentiment is largely positive. Answer based on 49 reviews Client text ### How well does Textellent work for texting clients? Textellent makes client texting fast and easy with mass messages, one-to-one texts, reminders, and automated follow-ups. Small business teams, tax firms, and service offices use it to keep clients engaged and reachable, though some mention managing after-hours replies and occasional confusion when clients call the texting number. Answer based on 27 reviews ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) Textellent supports all three features that reviewers identify as most important: **SMS Messaging**, **Mass Texting**, and **Message Personalization**. Together, these capabilities help businesses send messages at scale, tailor outreach to each recipient, and manage direct communication more effectively, allowing teams to improve response rates and build stronger customer relationships. Mass Texting 4.9 (43) 46.51% of 43 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 4.8 (32) 59.38% of 32 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.9 (34) 55.88% of 34 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.8 (31) 58.06% of 31 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 2-Way Messaging 4.9 (34) 50.00% of 34 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Automated Responses 4.9 (28) 60.71% of 28 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Textellent 61 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.8 (86) 4.8 Based on 86 reviews ## Pricing Value for money 4.7 (83) Free Trial [View pricing plan details](https://www.capterra.com/p/176182/Textellent/pricing/) Lite $29.00 Flat Rate,Per Month It includes: - 1 Line Provided - 1 User - 250 Credits/Mo. (4.4¢ Additional) - 3 Tags - Mobile App (1 Device Per User) - Text Blasts - Unlimited 1:1 (SMS Only) - Unlimited Contacts Essential $49.00 Flat Rate,Per Month It includes: - 1000 Credits/Mo. (3.9¢ Additional) - 1 Line Provided - 1 Opt-In Keyword - 25 Tags - 2 Users - After-Hours Responder - Birthday Campaign - Drip Campaigns - Mobile App (1 Device Per User) - Text Blasts - Unlimited 1:1 (MMS Included) - Unlimited Contacts Standard $99.00 Flat Rate,Per Month It includes: - 1 Line (Text Enabled) - 2500 Credits/Mo. (3.4¢ Additional) - 3 Opt-In Keywords - 3 Users - After-Hours Responder - AI for TCPA Compliance - Birthday Campaign - Chrome Extension - Dashboard - Drip-Campaigns - Dynamic Fields - Integrations - Media Library Access - Mobile App (2 Devices Per User) - Recurring Text Blasts - Sentiment Analysis for Customer Service - Templates - Text Blasts - Text Us Now - Unlimited 1:1 (MMS Included) - Unlimited Contacts - Unlimited Tags Custom Contact Vendor for Pricing It includes: - After-Hours Responder - Chrome Extension - Custom Based TCPA - Custom Campaigns - Custom Credits/Mo - Custom Dashboard - Custom Dynamic Fields - Custom Integrations - Custom Keywords - Custom Media Library - Custom Templates - Custom Text Us Now - Custom Users - Mobile App (Custom Users) - Sentiment Analysis for Customer Service - Unlimited 1:1 (MMS Included) - Unlimited Contacts - Unlimited Drip Campaigns - Unlimited Lines - Unlimited Recurring Texts - Unlimited Tags - Unlimited Text Blasts Value for money 4.7 (83) 4.7 Based on 83 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (84) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (84) 4.8 Based on 84 reviews ## User reviews Overall rating 4.9 Based on 86 reviews Filter by rating 5(80) 4(3) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent MT Marie T. Office Manager Accounting ### "Your office needs this app! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2026 Textellent has been a game changer in our office! Life is so fast paced anymore and this is the most convenient way for people to communicate. Pros Our clients and our entire office love Textellent. It's so convenient, easy to use to share information and documents, even our elderly clients use it! Our clients rely on their reminder texts which also helps us plan our busy days as they can easily cancel or inform us if they're running late. Textellent customer service is top notch, easy to reach and helpful and friendly. It is totally worth the money!! Cons We have had issues with deceased clients getting Happy Birthday texts, so unfortunately, we've disabled the function, which is a shame because our clients liked getting them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Salvador D. Owner Accounting ### "Great Texting App for Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Good experience. I am happy with their customer support. It took a little while, but it all worked out beautifully. Pros Textellent is an easier way to manage and send mass texts to my clients. Instead of caling every clients before the season kicks off, I can send a mass text. Cons The learning curve is a little awkward, but manageable. I had some difficulty because of my setup, but Textellent was able to work with me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Atendi M. IT Manager Information Technology and Services ### "A Fast and Effective Messaging Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2024 Pros I like the automated response and contact management features It comes with mass messaging features It makes SMS Marketing easy Cons With Textellent, it has been smooth and no dislikes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your review! We're glad to know that Textellent is making SMS marketing easy for you. JE Jillian E. Admin Accounting ### "\[sensitive content hidden\] from Customer Support is Amazing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 5, 2023 Pros I'm glad they've added instructions for how to do certain things, but I just wanted to give a shoutout to \[sensitive content hidden\] from the Customer Support Team! She is truly helpful, sweet, and patient! Cons The layout of the website is too cluttered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your feedback! We're glad our customer support was helpful. We'll note your comments about the website layout. JB John B. Partner Accounting ### "Reaching Your Clients More Effectively and Efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly. Pros We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information. Cons Over the past 10 + years we have not found any negative issues with Textellent. Reasons for choosing Textellent Who does not text? You can probably count them on one hand. Textellent gives you the ability to reach all you clients efficiently, quickly, easily and for less cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your review! We're glad Textellent has helped you reach your clients effectively for so long. TP Teresa P. CEO Accounting ### "A must use service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2023 I am saving both time and money because I am using Textellent. Pros I love the textblasting and texting. It is a serious time saver for a reasonable price. Cons There are many other features I had not taken the time to learn about and use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your feedback! We're happy to know that Textellent's text blast feature is saving you both time and money. JS John S. President Accounting ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Excellent Pros I can easily keep in touch with my clients throughout the year with messages and greetings. Cons I haven't found any drawback to using Textellent in my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your feedback! We're pleased to know that Textellent helps you stay connected with your clients year-round. PB Pamela B. Owner Financial Services ### "No longer a good company" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 19, 2023 This company had a 10 plus in my book when I started with them years ago. I think they have grown beyond their capacity to provide quality service. There is no follow up. My clients have not been updated in two years. Everyone makes excuses but takes care of nothing. i am researching now to leave. I can't do it anymore. I even got them a large account by personally referring them. Now I am sorry that I did. They are only good at taking the payments fromy our account. Pros I like being able to communicate with my clients throughout the year Cons The software is not user friendly unless you have the skills.I have not been able to use 95% of the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2024 We're sorry to hear about your experience and take your concerns seriously. We've been working hard to improve our service and support. Please contact our support team so we can address your specific issues and work towards a solution. CS Claudia S. Accountant Accounting ### "Makes Business Easy !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2023 They are always ready to help! Pros I enjoy that I can easily contact my clients with a couple clicks. I am able to grow my business with Textellent Cons Word limit. This is a very minor issue however sometimes I wish I could type more. Again, a minor issue Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2024 We're glad to hear that Textellent makes it easy to contact your clients and helps you grow your business. We appreciate your feedback about the word limit and will keep it in mind. DC DeVera C. owner Financial Services ### "Textellent has increased my client base to 350 clients yearly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 11, 2023 It makes communication with my clients easy. Pros The fact that they do everything, such as, text blast to all of my clients and my appointment book. Cons The wait for customer service can sometimes be long. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2024 We're glad to hear that Textellent has helped increase your client base and made communication easier. We appreciate your feedback about customer service wait times. We've been making improvements and continue to work on enhancing our service every day. [View all Reviews](https://www.capterra.com/p/176182/Textellent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.