--- title: "Textellent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Textellent Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/176182/Textellent/" page_type: "product" language: "en" --- # Textellent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Textellent ## What is Textellent? Textellent's business texting solution and text message marketing make designing, managing, measuring, and integrating SMS and Mms campaigns easy. Whether used for customer service, sales, or marketing, Textellent supports your customer journey with an easy-to-use service that text-enables local business lines and serves businesses of any size. Robust scheduling and appointment reminders are also available, as are keywords and shortcodes for easy opt-in programs with TCPA compliance by AI. ## What is Textellent used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 88 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $59 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Textellent?[Manage this product listing](https://www.g2.com/products/textellent-textellent/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Textellent 4.9 (88) VS. [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $59 Flat Rate, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (88) Ease Of Use 4.5 (652) Value For Money 4.7 (85) Value For Money 4.7 (619) Customer Service 4.8 (86) Customer Service 4.8 (591) ## Textellent alternatives [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (695)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176182/Textellent/alternatives/) ## FAQs about Textellent Overview ### What problems does Textellent solve? Textellent solves slow, inconsistent client communication by automating reminders, follow-ups, greetings, and text blasts while enabling fast two-way texting, document sharing, and appointment confirmations. Tax preparers, payroll teams, customer service staff, and small business offices use it to reduce phone tag, missed appointments, manual outreach, and client disengagement. Answer based on 66 reviews Overview ### Which roles and teams benefit most from Textellent? Textellent is most used by business owners, presidents, CEOs, and partners who need a simple way to manage client communication, appointment reminders, and follow-up outreach. Office managers, administrators, and marketing teams rely on it to automate texting workflows, improve response rates, and keep customer engagement organized across daily operations. Answer based on 86 reviews Overview ### What company size and industries is Textellent built for? Textellent is built mainly for small businesses, with 98% of reviewers from that segment, especially accounting at 70% and financial services at 24%. It also supports enterprises and midsize firms at 1% each across service professionals, retail, home services, education, health care, tax, real estate, and franchise brands for SMS marketing. Answer based on 86 reviews Features and Usability ### What are the key features of Textellent? Textellent includes core communication features like 2-way messaging, mass texting, and contact management, plus automation tools such as scheduled messaging, automated responses, and drip campaigns. Reviewers also highlight appointment scheduling and reminders, birthday greeting campaigns, and integrations with calendars and business software as key differentiators. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? Textellent starts at $59 per month for the Essential plan, which includes a 14-day free trial. The Standard plan costs $119 per month and also has a 14-day trial. Essential includes 1 line, 1 opt-in keyword, and 1,000 credits; Standard adds 3 keywords, 2,500 credits, and AI for TCPA compliance. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Textellent integrate with? Textellent integrates with over 40 third-party tools, including tax and CRM platforms such as Drake Tax, ProSeries Tax, TaxSlayer Pro, HubSpot CRM, HubSpot Marketing Hub, and EngageBay CRM, plus scheduling and forms tools like Calendly, Google Calendar, Jotform, and Formstack Forms. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Textellent offer? Textellent provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided training with an instructor, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Answer based on 7 reviews Getting Started and Support ### What customer support options does Textellent offer, and how do users rate the experience? Textellent offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as easy to reach, knowledgeable, patient, and quick to resolve issues during setup and daily use, though some report longer waits, limited follow-up, and unresolved problems. Answer based on 49 reviews Client text ### How well does Textellent handle client texting? Textellent makes client texting fast and easy, especially for appointment reminders, mass messages, and follow-ups. Small business teams and service firms use it to keep clients informed, collect quick replies, and reduce phone calls. Some teams note after-hours replies or occasional number confusion, but automation helps manage both. Answer based on 27 reviews ## Features AI summary Based on 3,882 Appointment Scheduling reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Textellent supports all three features that reviewers rate most highly: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages, plan outreach in advance, and reach larger audiences efficiently, allowing teams to manage SMS campaigns with better consistency and results. Mass Texting 4.9 (45) 48.89% of 45 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.9 (36) 58.33% of 36 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 2-Way Messaging 4.9 (36) 52.78% of 36 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Message Personalization 4.9 (34) 58.82% of 34 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Contact Management 4.8 (32) 56.25% of 32 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Textellent 64 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interaction Tracking: Track interaction history by documenting conversations for contacts - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.8 (88) 4.8 Based on 88 reviews ## Pricing Value for money 4.7 (85) Free Trial [View pricing plan details](https://www.capterra.com/p/176182/Textellent/pricing/) Essential $59.00 Flat Rate,Per Month It includes: - 1000 Credits/Mo. (3.9¢ Additional) - 1 Line Provided - 1 Opt-In Keyword - 25 Tags - 2 Users - After-Hours Responder - Birthday Campaign - Drip Campaigns - Mobile App (1 Device Per User) - Text Blasts - Unlimited 1:1 (MMS Included) - Unlimited Contacts Standard $119.00 Flat Rate,Per Month It includes: - 1 Line (Text Enabled) - 2500 Credits/Mo. (3.4¢ Additional) - 3 Opt-In Keywords - 3 Users - After-Hours Responder - AI for TCPA Compliance - Birthday Campaign - Chrome Extension - Dashboard - Drip-Campaigns - Dynamic Fields - Integrations - Media Library Access - Mobile App (2 Devices Per User) - Recurring Text Blasts - Sentiment Analysis for Customer Service - Templates - Text Blasts - Text Us Now - Unlimited 1:1 (MMS Included) - Unlimited Contacts - Unlimited Tags Custom Contact Vendor for Pricing It includes: - After-Hours Responder - Chrome Extension - Custom Based TCPA - Custom Campaigns - Custom Credits/Mo - Custom Dashboard - Custom Dynamic Fields - Custom Integrations - Custom Keywords - Custom Media Library - Custom Templates - Custom Text Us Now - Custom Users - Mobile App (Custom Users) - Sentiment Analysis for Customer Service - Unlimited 1:1 (MMS Included) - Unlimited Contacts - Unlimited Drip Campaigns - Unlimited Lines - Unlimited Recurring Texts - Unlimited Tags - Unlimited Text Blasts Value for money 4.7 (85) 4.7 Based on 85 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (86) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (86) 4.8 Based on 86 reviews ## User reviews Overall rating 4.9 Based on 88 reviews Filter by rating 5(82) 4(3) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent EV Edwin V. Tax accountant Accounting ### "Business texting" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 3, 2026 We have had a very good experience using the Textellent app. We use it daily on any device that has data Pros The Business texting service is excellent. Also the ability to save and receive files to our document system. Cons The password has to be changed quite regularly. It would be nice for the password to last or be retained longer Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AH ANTHONY H. Owner Accounting ### "Great Outreach Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 Very good, my clients love the birthday and holiday texts and keeps year round communication. Great value for the firm Pros Ease of use. Technical support is great to help with software extraction of data. Clients love the communication Cons A user manual would help with instructions of how to situation. You can call and get help easily but a manual would be helpful Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MT Marie T. Office Manager Accounting ### "Your office needs this app! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2026 Textellent has been a game changer in our office! Life is so fast paced anymore and this is the most convenient way for people to communicate. Pros Our clients and our entire office love Textellent. It's so convenient, easy to use to share information and documents, even our elderly clients use it! Our clients rely on their reminder texts which also helps us plan our busy days as they can easily cancel or inform us if they're running late. Textellent customer service is top notch, easy to reach and helpful and friendly. It is totally worth the money!! Cons We have had issues with deceased clients getting Happy Birthday texts, so unfortunately, we've disabled the function, which is a shame because our clients liked getting them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Salvador D. Owner Accounting ### "Great Texting App for Clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 Good experience. I am happy with their customer support. It took a little while, but it all worked out beautifully. Pros Textellent is an easier way to manage and send mass texts to my clients. Instead of caling every clients before the season kicks off, I can send a mass text. Cons The learning curve is a little awkward, but manageable. I had some difficulty because of my setup, but Textellent was able to work with me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Atendi M. IT Manager Information Technology and Services ### "A Fast and Effective Messaging Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 8, 2024 Pros I like the automated response and contact management features It comes with mass messaging features It makes SMS Marketing easy Cons With Textellent, it has been smooth and no dislikes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your review! We're glad to know that Textellent is making SMS marketing easy for you. JE Jillian E. Admin Accounting ### "\[sensitive content hidden\] from Customer Support is Amazing!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 5, 2023 Pros I'm glad they've added instructions for how to do certain things, but I just wanted to give a shoutout to \[sensitive content hidden\] from the Customer Support Team! She is truly helpful, sweet, and patient! Cons The layout of the website is too cluttered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your feedback! We're glad our customer support was helpful. We'll note your comments about the website layout. JB John B. Partner Accounting ### "Reaching Your Clients More Effectively and Efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly. Pros We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information. Cons Over the past 10 + years we have not found any negative issues with Textellent. Reasons for choosing Textellent Who does not text? You can probably count them on one hand. Textellent gives you the ability to reach all you clients efficiently, quickly, easily and for less cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your review! We're glad Textellent has helped you reach your clients effectively for so long. TP Teresa P. CEO Accounting ### "A must use service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2023 I am saving both time and money because I am using Textellent. Pros I love the textblasting and texting. It is a serious time saver for a reasonable price. Cons There are many other features I had not taken the time to learn about and use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your feedback! We're happy to know that Textellent's text blast feature is saving you both time and money. JS John S. President Accounting ### "Great Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Excellent Pros I can easily keep in touch with my clients throughout the year with messages and greetings. Cons I haven't found any drawback to using Textellent in my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you for your feedback! We're pleased to know that Textellent helps you stay connected with your clients year-round. PB Pamela B. Owner Financial Services ### "No longer a good company" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 19, 2023 This company had a 10 plus in my book when I started with them years ago. I think they have grown beyond their capacity to provide quality service. There is no follow up. My clients have not been updated in two years. Everyone makes excuses but takes care of nothing. i am researching now to leave. I can't do it anymore. I even got them a large account by personally referring them. Now I am sorry that I did. They are only good at taking the payments fromy our account. Pros I like being able to communicate with my clients throughout the year Cons The software is not user friendly unless you have the skills.I have not been able to use 95% of the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2024 We're sorry to hear about your experience and take your concerns seriously. We've been working hard to improve our service and support. Please contact our support team so we can address your specific issues and work towards a solution. [View all Reviews](https://www.capterra.com/p/176182/Textellent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Project Broadcast vs Textellent](https://www.capterra.com/compare/176182-10015149/Textellent-vs-Project-Broadcast)