# Textellent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Textellent the right SMS Marketing solution for you? Explore 86 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176182/Textellent/reviews --- Textellent 4.9 (86) [View alternatives](https://www.capterra.com/p/176182/Textellent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Textellent Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MT Marie T Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Life is so fast paced anymore and this is the most convenient way for people to communicate.“ February 21, 2026 DC DeVera C ownerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “The wait for customer service can sometimes be long.“ January 11, 2023 MT Marie T Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Textellent customer service is top notch, easy to reach and helpful and friendly.“ February 21, 2026 PB Pamela B OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “They are only good at taking the payments fromy our account.“ January 19, 2023 SD Salvador D OwnerAccounting, Self-employedUsed the software for: Less than 6 months. “I am happy with their customer support.“ February 19, 2026 GF Gabriela F OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Data upload is not always as fast and easy and I would have liked to have the appt scheduler integrated already in the software and pricing, not as a add on“ March 2, 2022 KH Kathy H OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I like that textellent integrates with my tax software & automatically notifies clients when Irs/state returns are acknowledged and when bank product returns are funded.“ January 20, 2022 GW Gary C W CPA/Financial AdvisorAccounting, Self-employedUsed the software for: 1-2 years. “I can’t think of anything at this time on how to improve the service“ June 15, 2022 ## Showing most helpful reviews Showing 1-25 of 86 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sheree W. President/Chief Solutions Officer Accounting Used the software for: 2+ years ### "Textellent Is One Of My Favorite Tools" February 26, 2022 5.0 Pros I like using Textellent because it allows my clients to easily schedule appointments and it integrates with my tax software so it automatically follows up with my tax clients based on the status of their tax returns. My favorite feature is probably the "Happy Birthday" texts because the clients love receiving them. Cons I wish that the software had the ability to have clients pay for certain types of appointments at the time of scheduling. That feature would eliminate the additional step for the client. Review Source LR Linda R. Owner Accounting Used the software for: 6-12 months ### "Great Company!" June 16, 2020 5.0 Overall, I am impressed with the communication model. It adds the personal touch I've hoped for with my clients. Pros This software allows me to 'keep in touch' with each client throughout the year. They are ecstatic when the receive birthday and holiday greetings (and I am ecstatic too!) Repellent has been a great addition to my company. Cons There is no "least." The software us great. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Textellent Ease of integration with my current software and overall opportunity to communicate with clients. Review Source GP Gordon P. Prinipal Accounting Used the software for: 2+ years ### "This Company Is a Hot Mess" December 6, 2019 2.0 Mediocre at best. Could live with the other short falls but now I cant do the job I'm paid for because I cant sign into any accounts that has this number! The owner doesn't seem to care less. Pros I like being able to text my clients for request of information as they respond quicker. Also some of the campaigns such as Birthday greetings and the Referral request that we use to notify clients that the clients tax return has been completed taxes with a ask for referrals. Cons The customer support has been horrible. I had issues that were never resolved and I was trying to get a conversation with the owner but I would have a better chance of making an appointment with God...as its not happening. I use this to get codes so I can sign on to my tax accounts but it has stopped working. No one can give me a explanation and they will look into it. The problem is now I have to re register and change all my account phone numbers because I cant get the code, Soooooo mad and a waste of my time. You know things are bad when even a employee says there is a lot going on things going on and things aren't good and they feel my pain! Review Source Response from Textellent December 17, 2019 The client informed us of a technical issue on evening of Thu 12/5/2019. Our client support team needed to flag the issue to technical support who researched it the next day. The client was notified to clear the browser cache and the issue was resolved by morning of Monday 12/9. We feel sorry that the client had to deal with this. Thank you so much for your support and trust. We are standing by Mon-Sat to provide live customer support. MT Marie T. Office Manager Accounting Used the software for: 2+ years ### "Your office needs this app! " February 21, 2026 5.0 Textellent has been a game changer in our office! Life is so fast paced anymore and this is the most convenient way for people to communicate. Pros Our clients and our entire office love Textellent. It's so convenient, easy to use to share information and documents, even our elderly clients use it! Our clients rely on their reminder texts which also helps us plan our busy days as they can easily cancel or inform us if they're running late. Textellent customer service is top notch, easy to reach and helpful and friendly. It is totally worth the money!! Cons We have had issues with deceased clients getting Happy Birthday texts, so unfortunately, we've disabled the function, which is a shame because our clients liked getting them. Review Source SD Salvador D. Owner Accounting Used the software for: Less than 6 months ### "Great Texting App for Clients" February 19, 2026 5.0 Good experience. I am happy with their customer support. It took a little while, but it all worked out beautifully. Pros Textellent is an easier way to manage and send mass texts to my clients. Instead of caling every clients before the season kicks off, I can send a mass text. Cons The learning curve is a little awkward, but manageable. I had some difficulty because of my setup, but Textellent was able to work with me. Review Source JB John B. Partner Accounting Used the software for: 2+ years ### "Reaching Your Clients More Effectively and Efficiently" January 30, 2023 5.0 As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly. Pros We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information. Cons Over the past 10 + years we have not found any negative issues with Textellent. Reason for choosing Textellent Who does not text? You can probably count them on one hand. Textellent gives you the ability to reach all you clients efficiently, quickly, easily and for less cost. Review Source Response from Textellent May 21, 2024 Thank you for your review! We're glad Textellent has helped you reach your clients effectively for so long. KH Kathy H. Owner Accounting Used the software for: 2+ years ### "Interactive texting for tax professionals & accountant d" January 20, 2022 5.0 My office saves 15-20 hrs a week since we don’t have call to remind clients of their appointments anymore; also we save time in that clients can book their own appointments via the bookmeatime feature. Pros I like that textellent integrates with my tax software & automatically notifies clients when Irs/state returns are acknowledged and when bank product returns are funded. I also like I can go into textellent from inside my tax prep software to send clients messages or questions. Cons Honestly, only thing I disliked was responding client text coming in after hours, BUT Textellent has implemented this year a way to stop this with the “After-Hours Responder” Reason for choosing Textellent None applicable Review Source JS Joseph S. Tax Advisor Accounting Used the software for: 1-2 years ### "Textellent for Accountants" December 6, 2022 5.0 Textellent system works great. I love the CRM functions. But, most important is their customer service that is here to help you every step of the way. Thank you Alvin! Pros The automation is the best feature of the software. I don't have to hire additional staff to response to clients. Therefore, keeping more money in my pocket. Cons I really did not have any con's about the software at this time. Textellent is ahead of the game. Reason for choosing Textellent easy to use. User friendly. Review Source Response from Textellent July 1, 2024 We're glad to hear that you find the automation and CRM functions helpful and that our customer service has met your needs. We appreciate your positive feedback! CAW Clarence A W. Owner Accounting Used the software for: 2+ years ### "Textallent Software review" June 18, 2020 5.0 my clients feel I am very accessible and easy to talk with via text. This is best thing for my business has grown by more than 30% because of the follow ups done by textallent to set appointments return to get tax work done and textellent has made my clients more loyal and engaged and save me hours of phone calls that use to go unanswered without the use of textellent Pros Features I like most about the software are its ease of use, easy installation and downloading of all my contacts with instant accuracy and fast and simple conversion steps. this software has saved my client base and caused them to have that warm fussy feeling. they love the fact that they don't have to leave a message and wait several days for a follow up call. They feel I am very accessible and easy to talk with via text. This is best thing for my business has grown by more than 30% because of the follow ups done by textallent to set appointments return to get tax work done and textellent has made my clients more loyal and engaged and save me hours of phone calls that use to go unanswered without the use of textellent. Cons I didnt observe or notice any downside when i purchased and had the textellent software installed. Reason for choosing Textellent I was so pleased with the free trial where I could experience all the results I learned about during the demo. Textellent is very affordable for large and small businesses. After using Textellent I could not go back to the old way of contacting clients Review Source John S. Founder Education Management Used the software for: 2+ years ### "Every Tax Practice Needs This Product!" August 17, 2021 5.0 In the early days of the pandemic, the IRS and SBA issued guidance almost daily. In order to prevent a phone system overload (and angry clients!), we sent updates to the entire client population every time the government announced a change to unemployment, EIDL grants and PPP loans. Clients thanked us for the timely, relevant, actionable advice. Pros The software delivers its promise; we can easily text the entire client base in minutes. Cons There were no downsides to using this product. Review Source MD MARIA D. Owner Accounting Used the software for: 1-2 years ### "Highly recommend" June 19, 2020 5.0 Amazing! Textellent is very user friendly. Customer service is amazing and always so helpful. They always make sure to answer your question and are amazing at walking you through things you are unsure about. Overall I recommend Textellent it has really helped us connect better with our clients especially the younger generation. Pros We love the text blast and calendar. It's so nice not having to make those end of the day phone calls reminding out clients about their appointment. We switched from using a basic calendar software to having everyone use the one on Textellent. Our clients always comment on how they love getting those text reminders even the happy birthday texts. Cons My business has been using Textellent for a year now and we don't have anything we don't like about it. We do wish we could erase text messages but they can easily do that for us. Review Source AC Armando C. ENROLLED AGENT Financial Services Used the software for: 2+ years ### "Quality of product" January 26, 2022 5.0 Pros Makes my job easier, saves me time and money having to pay someone to do the texting for us. Cons There is always room for improvement. Having to some thing manually. Review Source LB Luis B. Business owner Accounting Used the software for: 2+ years ### "The perfect software for my business needs!" June 24, 2022 5.0 It is a great business tool for us that we help/service the public. It is an extra hand to get things done. Pros Easy to use, amicable customer service and people willing to help whenever you need it. Cons I cant really specify an actual item that I do not like about it. Review Source LM Linda M. Project Manager Accounting Used the software for: 1-2 years ### "We love Textellent!!" March 4, 2022 5.0 Google reviews and referrals - Textellent gets our important tax updates our clients need quickly! Provides one on one communication with our clients- verses emails that most people don't open.😲 We love it!👏📢💯 Pros Our clients love when we send the birthday texts and this also keeps us in contact as well. It's great for your google reviews and referrals. This platform won't blow up your clients phone as you have campaigns and text blasts that you can schedule to send.👏 You are in control of your communication with your clients using textellent. 😉 Cons I would like to see more trainings on the updated products they offer. Review Source RP Roberto P. Enrolled agent Accounting Used the software for: 2+ years ### "Excellent " September 10, 2021 5.0 Pros Text automatically and scheduling great product Cons Nothing everything is great and wonderful Review Source PW Perry W. Owner Accounting Used the software for: 2+ years ### "Excellent Product" July 22, 2020 5.0 Pros This software is easy to used. The automated features replaced email and mailing that were used previously. The feature that I love best is the ability to remind clients that we are available to prepare their taxes. Cons I don't know how to text from my phone when I am not texting to the last text received. Is there such a feature Review Source JH Jan H. Owner Financial Services Used the software for: I used a free trial ### "The best " January 27, 2022 5.0 The agent today was very informative easy to convey how the product works Pros Sending out information without spending alot of time Cons Not sure am testing the program now so far I like what the features are Review Source BA Batuhan A. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Love that" October 13, 2022 4.0 Pros Textellent is a very useful software, it will make your life easier and will be very useful for your customer dialogues and after sales support. We started using it on recommendation because it is easy to install. Cons In general, I did not have a problem and I was satisfied, I do not think there is a problem. Review Source Response from Textellent July 1, 2024 We're pleased to hear that Textellent has been useful for your customer dialogues and after-sales support. We appreciate your positive feedback! SS Steve S. OWNER Accounting Used the software for: 2+ years ### "Texting Gets Results " January 16, 2020 5.0 Pros Texting, much more than email when, gets clients' attention. It's also interactive so, unlike a traditional ad, you can interact with your customers. Cons The product is definitely not a multi-tasker. Review Source DW Derrick W. Enrolled Agent Accounting Used the software for: 6-12 months ### "Text Communication not Text Advertising" June 22, 2020 5.0 This service has helped speed our transition from old technology to new and offers new opportunities for contacting and touching our clients. This adds a personal touch to our service. Pros Online Appointment Scheduler and Reschedule, Appointment Reminder. Also the automatic portion of campaigns such as birthday's Cons More sample campaigns for advertising more industry specific. Would make starting out quicker. Reason for choosing Textellent This solved a need for a new direction the world was forcing on our business Review Source ST Sven T. Owner/IT Accounting Used the software for: Less than 6 months ### "First year user in a live environment " January 10, 2023 5.0 Very professional and solution-oriented mindset. Pros It's integrated with my income tax software, making a simple but professional two-way communication automated. Cons I have not used the system long enough to provide any useful information. Review Source Response from Textellent July 1, 2024 Thank you for your review! We're glad to hear that Textellent's integration with your tax software is making communication easier and more professional. GCW Gary C W. CPA/Financial Advisor Accounting Used the software for: 1-2 years ### "Textellent Provides Great Customer Service " June 15, 2022 5.0 Excellent Customer Service Pros Ease of application to keep in touch with clients Cons I can’t think of anything at this time on how to improve the service Review Source AM Abel M. Marketing Accounting Used the software for: 1-2 years ### "Great service" February 24, 2022 5.0 Pros Easy to use and the costumer service it’s excellent Cons I need more digits to write messages. Review Source YG Yanella G. Owner Accounting Used the software for: 6-12 months ### "Yanella Gilbert " December 16, 2022 5.0 Amazing. I will refer this product to family and friends. Pros Product is very easy to use with less stress and headache. Cons So far nothing. I cannot think of anything. Reason for choosing Textellent It was referred from a friend Review Source Response from Textellent July 1, 2024 We're happy to hear that Textellent is easy to use and stress-free for you. We appreciate your willingness to refer our product to family and friends. VL Vivian L. CEO Accounting Used the software for: 1-2 years ### "Super service " June 20, 2020 5.0 The platform is user friendly and support is always helpful. Pros I like the fact that once my client list is uploaded, birthday text goes out. It's easy to send out text blast. I create it one time and it goes out to everyone. I don't have to keep track of my clients being updated on events or important info to keep them informed. Cons Don't like the fact that there is a charge for send out personalized text blast. Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.