--- title: "Textellent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textellent the right Appointment Scheduling solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176182/Textellent/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Textellent 4.9 (89) [View alternatives](https://www.capterra.com/p/176182/Textellent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Textellent Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews EV Edwin V Tax accountantAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “The Business texting service is excellent.“ September 3, 2026 DC DeVera C ownerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “The wait for customer service can sometimes be long.“ January 11, 2023 MT Marie T Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Life is so fast paced anymore and this is the most convenient way for people to communicate.“ February 21, 2026 PB Pamela B OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “They are only good at taking the payments fromy our account.“ January 19, 2023 MT Marie T Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Textellent customer service is top notch, easy to reach and helpful and friendly.“ February 21, 2026 GF Gabriela F OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Data upload is not always as fast and easy and I would have liked to have the appt scheduler integrated already in the software and pricing, not as a add on“ March 2, 2022 SD Salvador D OwnerAccounting, Self-employedUsed the software for: Less than 6 months. “I am happy with their customer support.“ February 19, 2026 GW Gary C W CPA/Financial AdvisorAccounting, Self-employedUsed the software for: 1-2 years. “I can’t think of anything at this time on how to improve the service“ June 15, 2022 ## Showing most helpful reviews Showing 1-25 of 89 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Director Used the software for: 3-5 years ### "Excellent program" October 9, 2026 5.0 Pros Professional and helpful. Very helpful communication and support. Provided guidance and help understand the program better. Cons None. I dont have anything in particular that I like least for Textellent. Their service is helpful. Review Source R Reviewer Tax accountant Used the software for: 3-5 years ### "Business texting" September 7, 2026 5.0 We have had a very good experience using the Textellent app. We use it daily on any device that has data Pros The Business texting service is excellent. Also the ability to save and receive files to our document system. Cons The password has to be changed quite regularly. It would be nice for the password to last or be retained longer Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great Outreach Tool" September 3, 2026 5.0 Very good, my clients love the birthday and holiday texts and keeps year round communication. Great value for the firm Pros Ease of use. Technical support is great to help with software extraction of data. Clients love the communication Cons A user manual would help with instructions of how to situation. You can call and get help easily but a manual would be helpful Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Your office needs this app! " February 27, 2026 5.0 Textellent has been a game changer in our office! Life is so fast paced anymore and this is the most convenient way for people to communicate. Pros Our clients and our entire office love Textellent. It's so convenient, easy to use to share information and documents, even our elderly clients use it! Our clients rely on their reminder texts which also helps us plan our busy days as they can easily cancel or inform us if they're running late. Textellent customer service is top notch, easy to reach and helpful and friendly. It is totally worth the money!! Cons We have had issues with deceased clients getting Happy Birthday texts, so unfortunately, we've disabled the function, which is a shame because our clients liked getting them. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great Texting App for Clients" February 25, 2026 5.0 Good experience. I am happy with their customer support. It took a little while, but it all worked out beautifully. Pros Textellent is an easier way to manage and send mass texts to my clients. Instead of caling every clients before the season kicks off, I can send a mass text. Cons The learning curve is a little awkward, but manageable. I had some difficulty because of my setup, but Textellent was able to work with me. Review Source Sheree W. President/Chief Solutions Officer Used the software for: 3-5 years ### "Textellent Is One Of My Favorite Tools" March 1, 2022 5.0 Pros I like using Textellent because it allows my clients to easily schedule appointments and it integrates with my tax software so it automatically follows up with my tax clients based on the status of their tax returns. My favorite feature is probably the "Happy Birthday" texts because the clients love receiving them. Cons I wish that the software had the ability to have clients pay for certain types of appointments at the time of scheduling. That feature would eliminate the additional step for the client. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great Company!" June 25, 2020 5.0 Overall, I am impressed with the communication model. It adds the personal touch I've hoped for with my clients. Pros This software allows me to 'keep in touch' with each client throughout the year. They are ecstatic when the receive birthday and holiday greetings (and I am ecstatic too!) Repellent has been a great addition to my company. Cons There is no "least." The software us great. Review Source R Reviewer Prinipal Used the software for: 3-5 years ### "This Company Is a Hot Mess" December 11, 2019 2.0 Mediocre at best. Could live with the other short falls but now I cant do the job I'm paid for because I cant sign into any accounts that has this number! The owner doesn't seem to care less. Pros I like being able to text my clients for request of information as they respond quicker. Also some of the campaigns such as Birthday greetings and the Referral request that we use to notify clients that the clients tax return has been completed taxes with a ask for referrals. Cons The customer support has been horrible. I had issues that were never resolved and I was trying to get a conversation with the owner but I would have a better chance of making an appointment with God...as its not happening. I use this to get codes so I can sign on to my tax accounts but it has stopped working. No one can give me a explanation and they will look into it. The problem is now I have to re register and change all my account phone numbers because I cant get the code, Soooooo mad and a waste of my time. You know things are bad when even a employee says there is a lot going on things going on and things aren't good and they feel my pain! Review Source R Reviewer Partner Used the software for: 3-5 years ### "Reaching Your Clients More Effectively and Efficiently" February 1, 2023 5.0 As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly. Pros We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information. Cons Over the past 10 + years we have not found any negative issues with Textellent. Review Source John S. Founder Used the software for: 3-5 years ### "Every Tax Practice Needs This Product!" August 19, 2021 5.0 In the early days of the pandemic, the IRS and SBA issued guidance almost daily. In order to prevent a phone system overload (and angry clients!), we sent updates to the entire client population every time the government announced a change to unemployment, EIDL grants and PPP loans. Clients thanked us for the timely, relevant, actionable advice. Pros The software delivers its promise; we can easily text the entire client base in minutes. Cons There were no downsides to using this product. Review Source Jeffrey S. President Used the software for: 1-3 years ### "Great Software - What was I waiting for!!" January 30, 2020 5.0 Pros I love the fact that my clients can now book their own appointments right online from the listing of my available options right on a unique website just for me. They get an email notification (as do I) and they get text reminders. The text blasts are phenomenal and the drip campaigns work wonderful! I have already referred this to colleagues who have gotten it up and running. The customer service has been great. The representatives I have spoken to (INCLUDING THE CEO) have addressed my questions and helped get things coordinated and synced with my google calendar. That was the biggest selling point for me, total integration with my calendar which blends my business appointments and family appointments all in one place. Cons I am hoping for a better mobile interface for the future. That is the only con I have. Otherwise, would be a 5-star rating. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Highly recommend" June 30, 2020 5.0 Amazing! Textellent is very user friendly. Customer service is amazing and always so helpful. They always make sure to answer your question and are amazing at walking you through things you are unsure about. Overall I recommend Textellent it has really helped us connect better with our clients especially the younger generation. Pros We love the text blast and calendar. It's so nice not having to make those end of the day phone calls reminding out clients about their appointment. We switched from using a basic calendar software to having everyone use the one on Textellent. Our clients always comment on how they love getting those text reminders even the happy birthday texts. Cons My business has been using Textellent for a year now and we don't have anything we don't like about it. We do wish we could erase text messages but they can easily do that for us. Review Source R Reviewer ENROLLED AGENT Used the software for: 3-5 years ### "Quality of product" January 28, 2022 5.0 Pros Makes my job easier, saves me time and money having to pay someone to do the texting for us. Cons There is always room for improvement. Having to some thing manually. Review Source R Reviewer Business owner Used the software for: 3-5 years ### "The perfect software for my business needs!" June 27, 2022 5.0 It is a great business tool for us that we help/service the public. It is an extra hand to get things done. Pros Easy to use, amicable customer service and people willing to help whenever you need it. Cons I cant really specify an actual item that I do not like about it. Review Source R Reviewer Project Manager Used the software for: 1-3 years ### "We love Textellent!!" May 25, 2022 5.0 Google reviews and referrals - Textellent gets our important tax updates our clients need quickly! Provides one on one communication with our clients- verses emails that most people don't open.😲 We love it!👏📢💯 Pros Our clients love when we send the birthday texts and this also keeps us in contact as well. It's great for your google reviews and referrals. This platform won't blow up your clients phone as you have campaigns and text blasts that you can schedule to send.👏 You are in control of your communication with your clients using textellent. 😉 Cons I would like to see more trainings on the updated products they offer. Review Source R Reviewer Enrolled agent Used the software for: 3-5 years ### "Excellent " September 15, 2021 5.0 Pros Text automatically and scheduling great product Cons Nothing everything is great and wonderful Review Source R Reviewer Owner Used the software for: 3-5 years ### "Excellent Product" July 30, 2020 5.0 Pros This software is easy to used. The automated features replaced email and mailing that were used previously. The feature that I love best is the ability to remind clients that we are available to prepare their taxes. Cons I don't know how to text from my phone when I am not texting to the last text received. Is there such a feature Review Source R Reviewer Owner Used the software for: I used a free trial ### "The best " February 2, 2022 5.0 The agent today was very informative easy to convey how the product works Pros Sending out information without spending alot of time Cons Not sure am testing the program now so far I like what the features are Review Source R Reviewer Software Engineer Used the software for: Less than 1 year ### "Love that" October 14, 2022 4.0 Pros Textellent is a very useful software, it will make your life easier and will be very useful for your customer dialogues and after sales support. We started using it on recommendation because it is easy to install. Cons In general, I did not have a problem and I was satisfied, I do not think there is a problem. Review Source R Reviewer OWNER Used the software for: 3-5 years ### "Texting Gets Results " January 17, 2020 5.0 Pros Texting, much more than email when, gets clients' attention. It's also interactive so, unlike a traditional ad, you can interact with your customers. Cons The product is definitely not a multi-tasker. Review Source R Reviewer Enrolled Agent Used the software for: Less than 1 year ### "Text Communication not Text Advertising" July 1, 2020 5.0 This service has helped speed our transition from old technology to new and offers new opportunities for contacting and touching our clients. This adds a personal touch to our service. Pros Online Appointment Scheduler and Reschedule, Appointment Reminder. Also the automatic portion of campaigns such as birthday's Cons More sample campaigns for advertising more industry specific. Would make starting out quicker. Review Source R Reviewer Owner/IT Used the software for: Less than 1 year ### "First year user in a live environment " January 11, 2023 5.0 Very professional and solution-oriented mindset. Pros It's integrated with my income tax software, making a simple but professional two-way communication automated. Cons I have not used the system long enough to provide any useful information. Review Source Gary C W. CPA/Financial Advisor Used the software for: 1-3 years ### "Textellent Provides Great Customer Service " June 20, 2022 5.0 Excellent Customer Service Pros Ease of application to keep in touch with clients Cons I can’t think of anything at this time on how to improve the service Review Source R Reviewer Marketing Used the software for: 1-3 years ### "Great service" March 1, 2022 5.0 Pros Easy to use and the costumer service it’s excellent Cons I need more digits to write messages. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Yanella Gilbert " December 21, 2022 5.0 Amazing. I will refer this product to family and friends. Pros Product is very easy to use with less stress and headache. Cons So far nothing. I cannot think of anything. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.