--- title: "Textellent Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Textellent the right SMS Marketing solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176182/Textellent/reviews/" page_type: "reviews" language: "en" --- Textellent 4.9 (88) [View alternatives](https://www.capterra.com/p/176182/Textellent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Textellent Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MT Marie T Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Life is so fast paced anymore and this is the most convenient way for people to communicate.“ February 21, 2026 DC DeVera C ownerFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “The wait for customer service can sometimes be long.“ January 11, 2023 MT Marie T Office ManagerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Textellent customer service is top notch, easy to reach and helpful and friendly.“ February 21, 2026 PB Pamela B OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “They are only good at taking the payments fromy our account.“ January 19, 2023 SD Salvador D OwnerAccounting, Self-employedUsed the software for: Less than 6 months. “I am happy with their customer support.“ February 19, 2026 GF Gabriela F OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “Data upload is not always as fast and easy and I would have liked to have the appt scheduler integrated already in the software and pricing, not as a add on“ March 2, 2022 KH Kathy H OwnerAccounting, 2 - 10 employeesUsed the software for: More than 2 years. “I like that textellent integrates with my tax software & automatically notifies clients when Irs/state returns are acknowledged and when bank product returns are funded.“ January 20, 2022 GW Gary C W CPA/Financial AdvisorAccounting, Self-employedUsed the software for: 1-2 years. “I can’t think of anything at this time on how to improve the service“ June 15, 2022 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sheree W. President/Chief Solutions Officer Accounting Used the software for: 2+ years ### "Textellent Is One Of My Favorite Tools" February 26, 2022 5.0 Pros I like using Textellent because it allows my clients to easily schedule appointments and it integrates with my tax software so it automatically follows up with my tax clients based on the status of their tax returns. My favorite feature is probably the "Happy Birthday" texts because the clients love receiving them. Cons I wish that the software had the ability to have clients pay for certain types of appointments at the time of scheduling. That feature would eliminate the additional step for the client. Review Source LR Linda R. Owner Accounting Used the software for: 6-12 months ### "Great Company!" June 16, 2020 5.0 Overall, I am impressed with the communication model. It adds the personal touch I've hoped for with my clients. Pros This software allows me to 'keep in touch' with each client throughout the year. They are ecstatic when the receive birthday and holiday greetings (and I am ecstatic too!) Repellent has been a great addition to my company. Cons There is no "least." The software us great. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Textellent Ease of integration with my current software and overall opportunity to communicate with clients. Review Source AH ANTHONY H. Owner Accounting Used the software for: 2+ years ### "Great Outreach Tool" September 1, 2026 5.0 Very good, my clients love the birthday and holiday texts and keeps year round communication. Great value for the firm Pros Ease of use. Technical support is great to help with software extraction of data. Clients love the communication Cons A user manual would help with instructions of how to situation. You can call and get help easily but a manual would be helpful Review Source GP Gordon P. Prinipal Accounting Used the software for: 2+ years ### "This Company Is a Hot Mess" December 6, 2019 2.0 Mediocre at best. Could live with the other short falls but now I cant do the job I'm paid for because I cant sign into any accounts that has this number! The owner doesn't seem to care less. Pros I like being able to text my clients for request of information as they respond quicker. Also some of the campaigns such as Birthday greetings and the Referral request that we use to notify clients that the clients tax return has been completed taxes with a ask for referrals. Cons The customer support has been horrible. I had issues that were never resolved and I was trying to get a conversation with the owner but I would have a better chance of making an appointment with God...as its not happening. I use this to get codes so I can sign on to my tax accounts but it has stopped working. No one can give me a explanation and they will look into it. The problem is now I have to re register and change all my account phone numbers because I cant get the code, Soooooo mad and a waste of my time. You know things are bad when even a employee says there is a lot going on things going on and things aren't good and they feel my pain! Review Source Response from Textellent December 17, 2019 The client informed us of a technical issue on evening of Thu 12/5/2019. Our client support team needed to flag the issue to technical support who researched it the next day. The client was notified to clear the browser cache and the issue was resolved by morning of Monday 12/9. We feel sorry that the client had to deal with this. Thank you so much for your support and trust. We are standing by Mon-Sat to provide live customer support. MT Marie T. Office Manager Accounting Used the software for: 2+ years ### "Your office needs this app! " February 21, 2026 5.0 Textellent has been a game changer in our office! Life is so fast paced anymore and this is the most convenient way for people to communicate. Pros Our clients and our entire office love Textellent. It's so convenient, easy to use to share information and documents, even our elderly clients use it! Our clients rely on their reminder texts which also helps us plan our busy days as they can easily cancel or inform us if they're running late. Textellent customer service is top notch, easy to reach and helpful and friendly. It is totally worth the money!! Cons We have had issues with deceased clients getting Happy Birthday texts, so unfortunately, we've disabled the function, which is a shame because our clients liked getting them. Review Source SD Salvador D. Owner Accounting Used the software for: Less than 6 months ### "Great Texting App for Clients" February 19, 2026 5.0 Good experience. I am happy with their customer support. It took a little while, but it all worked out beautifully. Pros Textellent is an easier way to manage and send mass texts to my clients. Instead of caling every clients before the season kicks off, I can send a mass text. Cons The learning curve is a little awkward, but manageable. I had some difficulty because of my setup, but Textellent was able to work with me. Review Source JB John B. Partner Accounting Used the software for: 2+ years ### "Reaching Your Clients More Effectively and Efficiently" January 30, 2023 5.0 As businesses adjust to the changes in technology so has Textellent. Communication with you clients is most important and Textellent gives you the ability to reach all your clients (no matter how many you have) easily and quickly. Pros We have been using Textellent for over 10 years. All of our clients LOVE Textellent because they receive important information quickly and can send updates quickly to us. An easy and fast way to pass information. Cons Over the past 10 + years we have not found any negative issues with Textellent. Reason for choosing Textellent Who does not text? You can probably count them on one hand. Textellent gives you the ability to reach all you clients efficiently, quickly, easily and for less cost. Review Source Response from Textellent May 21, 2024 Thank you for your review! We're glad Textellent has helped you reach your clients effectively for so long. KH Kathy H. Owner Accounting Used the software for: 2+ years ### "Interactive texting for tax professionals & accountant d" January 20, 2022 5.0 My office saves 15-20 hrs a week since we don’t have call to remind clients of their appointments anymore; also we save time in that clients can book their own appointments via the bookmeatime feature. Pros I like that textellent integrates with my tax software & automatically notifies clients when Irs/state returns are acknowledged and when bank product returns are funded. I also like I can go into textellent from inside my tax prep software to send clients messages or questions. Cons Honestly, only thing I disliked was responding client text coming in after hours, BUT Textellent has implemented this year a way to stop this with the “After-Hours Responder” Reason for choosing Textellent None applicable Review Source JS Joseph S. Tax Advisor Accounting Used the software for: 1-2 years ### "Textellent for Accountants" December 6, 2022 5.0 Textellent system works great. I love the CRM functions. But, most important is their customer service that is here to help you every step of the way. Thank you Alvin! Pros The automation is the best feature of the software. I don't have to hire additional staff to response to clients. Therefore, keeping more money in my pocket. Cons I really did not have any con's about the software at this time. Textellent is ahead of the game. Reason for choosing Textellent easy to use. User friendly. Review Source Response from Textellent July 1, 2024 We're glad to hear that you find the automation and CRM functions helpful and that our customer service has met your needs. We appreciate your positive feedback! John S. Founder Education Management Used the software for: 2+ years ### "Every Tax Practice Needs This Product!" August 17, 2021 5.0 In the early days of the pandemic, the IRS and SBA issued guidance almost daily. In order to prevent a phone system overload (and angry clients!), we sent updates to the entire client population every time the government announced a change to unemployment, EIDL grants and PPP loans. Clients thanked us for the timely, relevant, actionable advice. Pros The software delivers its promise; we can easily text the entire client base in minutes. Cons There were no downsides to using this product. Review Source VT Vicki T. Tax Professional/Enrolled Agent Financial Services Used the software for: 2+ years ### "Communications made easy. " January 21, 2022 5.0 Pros Ability to mass text as well as text clients individually. Cons Calendar needs more flexibility to schedule provider availability on a daily/weekly basis rather than having set work schedule. It would be great to go in and schedule changes for next few months for each provider rather than having to go in each week to make a change. Review Source SM Shon M. owner Accounting Used the software for: 1-2 years ### "Growth" January 11, 2023 5.0 Overall m experience has been great, I am able to grow my business through text marketing. Pros I like that I can setup and go. No everyday hands on. Cons I like everything about the software because it allows for business growth Review Source Response from Textellent July 1, 2024 We're glad to hear that Textellent's ease of setup and hands-off approach have supported your business growth. We're happy your experience has been great! JE Jillian E. Admin Accounting Used the software for: 1-2 years ### "\[sensitive content hidden\] from Customer Support is Amazing!" April 5, 2023 4.0 Pros I'm glad they've added instructions for how to do certain things, but I just wanted to give a shoutout to \[sensitive content hidden\] from the Customer Support Team! She is truly helpful, sweet, and patient! Cons The layout of the website is too cluttered. Review Source Response from Textellent May 21, 2024 Thank you for your feedback! We're glad our customer support was helpful. We'll note your comments about the website layout. AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Fast and Effective Messaging Software " February 8, 2024 5.0 Pros I like the automated response and contact management features It comes with mass messaging features It makes SMS Marketing easy Cons With Textellent, it has been smooth and no dislikes. Review Source Response from Textellent May 21, 2024 Thank you for your review! We're glad to know that Textellent is making SMS marketing easy for you. LG Linda G. Owner Financial Services Used the software for: 2+ years ### "Fantastic Texting Software" February 10, 2020 5.0 Increased our ability to get messaged to customer quickly. Customers responded well to the texts and we were able to have customer dialogue that we would not had had without it. Pros Easy to use, great options for custom message, immediate customer service response. Quality product that resulted in increased customer revenue. Cons Expense was greater than what I felt comfortable with as my budget is tight. Reason for choosing Textellent I met the owner at a convention. We were introduced to the product. Review Source TO Todd O. President Accounting Used the software for: 2+ years ### "I love this software..." March 19, 2021 5.0 Very good. Support is good, but I rarely call support. The software works well. Pros Textellent allows me to quickly contact my clients for additional information or to e-sign their tax documents. Cons The only suggestion I have is to send one text to husband & wife, without texting them separately. Reason for choosing Textellent It was developed for the accounting and tax profession. Review Source TK Tatyana K. Owner Accounting Used the software for: 6-12 months ### "Awesome program!" February 9, 2022 5.0 Text message, appointment reminders, scheduling Pros Easy to use. User firendly. Clients love to receive birthday massages Cons I like everything about program. I can't say anything bad about programm Review Source ER Elvira R. Owner Accounting Used the software for: 2+ years ### "Great time saver. " February 4, 2021 5.0 Excellent communication with \[SENSITIVE CONTENT HIDDEN\]. Very helpful and supportive and she answered all my inquieres. Pros The response from clients right away! Clients very happy that I’m thinking about them. Cons So far I’m happy , eventually I will let you know, Review Source TR Tim R. Manager Financial Services Used the software for: 2+ years ### "Great Product, Best Support in the World" February 10, 2021 5.0 Pros Great product both the texting service and the Calendar product. Easy setup, great features, and best support team of all the software I use Cons Can't think of any shortcomings in this software or it's support. Review Source MC Mersaydes C. Owner Accounting Used the software for: I used a free trial ### "Gets the job done" January 28, 2022 5.0 I’m able to seamlessly keep in touch with my clients. Pros The campaigns! I love that everything is already set up and I can modify to my liking. Cons It didn’t transfer contacts. I had a hard time transferring contacts from software. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Review Source OP Odalys P. Vice President Accounting Used the software for: 2+ years ### "Customer Service" June 18, 2020 5.0 This program keep me in touch with all my clients Pros So easy to use, very integrated to my office Cons Integration with others app is excellent Review Source LJ Lynn J. Enrolled Agent, USTCP Financial Services Used the software for: 6-12 months ### "Textellent is a great option to keep in touch with my clients, year-round." September 13, 2021 5.0 My clients really appreciate receiving the text messages. I am able to communicate with them via Textellent when phones/internet are out due to natural disasters. Pros Textellent is user friendly, with great customer support. Cons There are no features of this software that I dislike. Reason for choosing Textellent Textellent was chosen based on the recommendations from my peers (EAs, CPAs, USTCPs). Review Source BA Beyonka A. Manager Accounting Used the software for: Less than 6 months ### "Great" January 3, 2023 5.0 Great experience Pros I love the fact that i can send text blast and send messages to clients during special holidays. Cons No complaints at all love every feature. Review Source Response from Textellent July 1, 2024 Thank you for your review! We're glad to hear that you enjoy using Textellent for text blasts and holiday messages. We appreciate your positive feedback. CS Cheryl S. Owner Financial Services Used the software for: 1-2 years ### "Great Product" February 19, 2021 5.0 Great!!! Pros Saves me a lot of time, clients love the happy birthday. Cons Been using for 2 years now and I am very satisfied. Reason for choosing Textellent Referral from CIT Review Source RG Rudy G. Owner Financial Services Used the software for: 6-12 months ### "Textellent Delivers" September 10, 2021 5.0 Follow up. Appointment confirmation. Birthdays. Notification of upcoming need to contact me for Pros The flautomatic followup was hugely important and helped me grow my practice considerably this year Cons I have nothing to complain about. It has exceeded my expectations Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.