# Okendo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Okendo Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/176189/Okendo --- # Okendo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Okendo ## What is Okendo? Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 18,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth. ## What is Okendo used for? [Review Management](https://www.capterra.com/review-management-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Overall rating Based on 223 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $19 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Okendo alternatives Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (151)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,202)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [View all alternatives](https://www.capterra.com/p/176189/Okendo/alternatives/) ## Who uses Okendo? Based on Capterra reviews from the past 6 years ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Negative Feedback Management 4.8 (52) 59.62% of 52 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.9 (52) 71.15% of 52 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Review Request 4.7 (51) 70.59% of 51 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Dashboard 4.6 (49) 59.18% of 49 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Review Notification 4.6 (45) 53.33% of 45 reviewers that rated this feature as important or highly important Notifies a business when a review is left Response Management 4.7 (27) 59.26% of 27 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Okendo 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Record customer information, purchase history, and other notes Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Reminders sent via email Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Allows for businesses to run a variety of different campaigns across different channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Strategize and implement rewards for returning customers, employees and other members Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows businesses to share their videos on social media. Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Features 4.6 (223) 4.6 Based on 223 reviews ## Pricing Value for money 4.6 (206) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176189/Okendo/pricing/) Essential $19.00 Other,Per Month It includes: - 15+ Review Displays - Google Rich Snippets - Photo & Video Reviews - Review Request Emails - Rewards Engine Growth $119.00 Other,Per Month It includes: - Attribute Ratings - Email Sequences - Free Installation - Google Shopping - Q&A Power $299.00 Other,Per Month It includes: - Advanced Reporting - Attribute Filters - Dedicated Success Manager - Full Design Customizations - Klaviyo Integration - Media Galleries - Sentiment Analysis Advanced $499.00 Other,Per Month It includes: - API Access - Bazaarvoice Integration - Dedicated Developer Support - Headless Support - Unlimited Storefronts Value for money 4.6 (206) 4.6 Based on 206 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/) ## Support, customer service and training options Customer Service 4.8 (211) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (211) 4.8 Based on 211 reviews ## User reviews Overall rating 4.9 Based on 223 reviews Filter by rating 5(197) 4(21) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent Diana Karen M. Creative Operations Manager Apparel & Fashion ### "Taking it to the next level" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. Pros Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. Cons Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Sr. Digital Marketing Manager Apparel & Fashion ### "Reliable reviews platform for DTC Shopify brands" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Okendo does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it. Pros Okendo integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated. Cons The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better integration with rest of our stack. Alternatives considered [LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) Reasons for choosing Okendo Better integration with rest of our stack and better customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WC Wendi C. Senior Manager of ECommerce and Customer Experience Consumer Goods ### "5 star worthy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with. Pros The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well. Cons Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased. Switched from [Loox](https://www.capterra.com/p/200494/Loox/) Price and features. Loyalty program. Rep is easy to work with and responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kayla B. Owner Food & Beverages ### "Satisfied Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2026 I use Okendo to manage reviews for my bakery website, appreciating its user-friendly interface, helpful staff, and instant chat support. However, I find the installation process challenging due to the coding required, which does not align with my non-technical background. I rated it a 9 out of 10 for likelihood to recommend. Pros I like that Okendo offers an easy way to create a view of reviews for my bakery website. The staff are easy to communicate with, which is a big plus for me. I also appreciate that the directions are straightforward and the website has a clean appearance. What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process. The initial setup of Okendo was also very easy. Cons I find there's too much copy and paste or coding to install. I don't know anything about code, so some of the steps were new to me. There also isn’t an 'Add' button as specified in the written instructions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Helen B. Owner Apparel & Fashion ### "Fabulous app for reviews and loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 Always a pleasure to use and to talk to Okendo representatives. Any issues are fixed immediately and queries replied to straight away. Pros Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community. Cons It's expensive compared to some other apps but the service is better to compensate for this at least. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) I was with Okendo previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jake M. CEO Retail ### "Highly Recommend Okendo for reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2025 I've used multiple review platforms, and Okendo has the best balance of features, price and user experience. Pros I love the quick support, ease of the user experience and the shopify on site widgets. Super easy to use Cons The pricing could be better, as only 5-10% of people leave reviews, I am using 90% of credits that don't account to any value. Alternatives considered [Loox](https://www.capterra.com/p/200494/Loox/) [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reasons for choosing Okendo Most confident in the platform and it's features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CX Caitlin X. Retention Manager Apparel & Fashion ### "Great support. Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2025 Interface is great. There's a lot of autonomy in how you are running reviews. We have seen our review rate increase as soon as we switched over. Pros The team. From accounts, to onboarding, to customer success, and support. I have requested help on all matters of things at all times, and have been always met with a friendly and quick response. Cons We are on a annual plan which bills monthly, but during Black Friday we had more orders than ever, so ran out of credits. I found the additional credits very expensive (2x more per credit than our plan). I wish the additional credits were cheaper, especially because I am on a yearly plan, and this increase in order was a one off. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Okendo had a bertter klaviyo integration, was better priced. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NC Natalie C. Digital Marketing Manager Apparel & Fashion ### "Easy Management Tool and Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 Their customer service has been amazing. I've loved having a dedicated point of contact. So far, our experience has been really good. Pros I love having our Loyalty Program, Quizzes, Surveys, and Reviews all in the same place. It saves me so much time on managing all of our programs. Cons So far, there isn't anything that I've disliked about using Okendo. Everything up to this point has run smoothly. Switched from [Octane AI](https://www.capterra.com/p/213111/Octane-AI/) Cheaper, better customer service, ability to create more quizzes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carolina M. Website Manager Consumer Goods ### "A complete and reliable reviews platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2025 My overall experience with Okendo has been great. The onboarding was smooth, fast, and extremely well-supported. Implementation was quick, and any questions we had were answered right away by their team. Their support has been consistent, responsive, and genuinely helpful, which made the whole process much easier than expected. Pros What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term. Cons The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made everything very easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Kyle J. Director of Ecommerce Consumer Goods ### "Great product with great support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2025 Great product with great support. We started with Reviews in our first year and expanded to add Referrals as well. It is a great user-friendly platform and we are happy with the partnership. Pros On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams. Cons In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Functionality and price were not competitive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) Popular comparisons [Trustpilot vs Okendo](https://www.capterra.com/compare/169618-176189/Trustpilot-vs-Okendo)[TrueReview vs Okendo](https://www.capterra.com/compare/176189-210085/Okendo-vs-TrueReview)[Birdeye vs Okendo](https://www.capterra.com/compare/152997-176189/BirdEye-vs-Okendo)[Yotpo vs Okendo](https://www.capterra.com/compare/144389-176189/Yotpo-vs-Okendo)[NiceJob vs Okendo](https://www.capterra.com/compare/142037-176189/NiceJob-vs-Okendo) [Swell vs Okendo](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo)[Shopper Approved vs Okendo](https://www.capterra.com/compare/176189-179680/Okendo-vs-Shopper-Approved)[rater8 vs Okendo](https://www.capterra.com/compare/176189-177794/Okendo-vs-rater8)[Influitive vs Okendo](https://www.capterra.com/compare/136258-176189/AdvocateHub-vs-Okendo)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)