--- title: "Okendo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Okendo Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/176189/Okendo/" page_type: "product" language: "en" --- # Okendo Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Okendo ## What is Okendo? Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 18,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth. ## What is Okendo used for? [Review Management](https://www.capterra.com/review-management-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Recognitions Shortlist Best ease of use Overall rating Based on 235 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $19 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Loyalty / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Referral / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Okendo alternatives Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (58)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176189/Okendo/alternatives/) ## FAQs about Okendo Overview ### What problems does Okendo solve? Okendo solves low review volume, weak social proof, and manual review management by automating review requests, incentives, moderation, and branded display of photo, video, and attribute-based feedback. Ecommerce, Shopify, and DTC teams—especially lean marketing, CX, and merchandising teams—use it to improve buyer trust, answer fit questions, and centralize reviews across stores. Answer based on 219 reviews Overview ### Which roles and teams benefit most from Okendo? Okendo is most used by ecommerce leaders, founders, and executive teams who need to build trust, increase conversions, and monitor customer feedback at scale. Marketing and brand teams use it to collect reviews, user-generated content, and social proof, while operations and ecommerce managers streamline post-purchase engagement and reputation management. Answer based on 234 reviews Overview ### What company size and industries is Okendo built for? Okendo is built primarily for small Shopify brands, with 95% of reviewers from small businesses and retail leading at 28%. It also serves apparel and fashion at 18%, consumer goods at 15%, and some midsize businesses at 5%, with review management as the most common use case. Answer based on 234 reviews Features and Usability ### What are the key features of Okendo? Okendo includes core review management features like Ratings/Reviews, Review Request emails, Response Management, and customizable Widgets for product pages. Differentiating features include photo and video reviews, custom review attributes and questions, coupon-based Rewards Management, and Shopify integrations that support review imports, product grouping, and multi-store syndication. Answer based on 156 reviews Pricing ### How much does it cost and what fees or limitations are included? Okendo starts at $19/month for Essential, with Growth at 119, Power at 299, and Advanced at 499. A free version and free trial are available. Reviewers often call pricing fair and competitive, but some small businesses say the base tier feels limiting and Klaviyo integration requires the higher Power plan. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Okendo integrate with? Okendo integrates with Shopify, Klaviyo, Gorgias, Smile.io, and Attentive, with reviewer-confirmed connections centered on ecommerce, email, support, and loyalty workflows. It also supports over 20 integrations from its catalog, including LoyaltyLion, Omnisend, AfterShip, Google Ads, and Meta for Business. Answer based on 76 reviews Getting Started and Support ### What training and onboarding options does Okendo offer? Okendo provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover group learning, documentation serves as written reference material, and videos offer self-paced visual guidance for teams getting started. Answer based on 2 reviews Getting Started and Support ### What customer support options does Okendo offer, and how do users rate the experience? Okendo offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as fast, friendly, and hands-on during setup, integrations, and customization. A few mention slower replies, billing clarity issues, and needing extra help with implementation or navigating help pages. Answer based on 127 reviews Features ### What features does Okendo offer for ecommerce brands? Okendo offers a broad set of ecommerce review and feedback tools, with strong value for brands focused on social proof. Many teams like photo and video reviews, Q&A, surveys, referrals, and flexible review displays, while some users find the feature set overwhelming at first or want deeper analytics and simpler setup. Answer based on 51 reviews ## Who uses Okendo? Based on Capterra reviews from the past 6 years ## Features AI summary Based on 2,178 Review Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Okendo supports **Review Request** and **Review Monitoring**, giving teams the tools to collect customer reviews and keep track of brand feedback across channels. However, it does not include **Feedback Management**. Instead, it offers **Negative Feedback Management** (**53%**), which helps businesses identify and respond to poor customer experiences before they affect public perception, allowing teams to protect brand reputation and improve customer satisfaction. Review Request 4.7 (59) 74.58% of 59 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.9 (60) 75.00% of 60 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.8 (56) 62.50% of 56 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.6 (55) 61.82% of 55 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Review Notification 4.6 (52) 53.85% of 52 reviewers that rated this feature as important or highly important Notifies a business when a review is left Review Badge Management 4.5 (32) 53.13% of 32 reviewers that rated this feature as important or highly important Allows businesses to manage badges from review websites. Okendo 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Customer Profiles: Record customer information, purchase history, and other notes - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Features 4.6 (235) 4.6 Based on 235 reviews ## Pricing Value for money 4.6 (218) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176189/Okendo/pricing/) Essential $19.00 Other,Per Month It includes: - 15+ Review Displays - Google Rich Snippets - Photo & Video Reviews - Review Request Emails - Rewards Engine Growth $119.00 Other,Per Month It includes: - Attribute Ratings - Email Sequences - Free Installation - Google Shopping - Q&A Power $299.00 Other,Per Month It includes: - Advanced Reporting - Attribute Filters - Dedicated Success Manager - Full Design Customizations - Klaviyo Integration - Media Galleries - Sentiment Analysis Advanced $499.00 Other,Per Month It includes: - API Access - Bazaarvoice Integration - Dedicated Developer Support - Headless Support - Unlimited Storefronts Enterprise Contact Vendor for Pricing It includes: - Bespoke Widget Builds - Custom Integrations - Custom Reporting Value for money 4.6 (218) 4.6 Based on 218 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/) ## Support, customer service and training options Customer Service 4.8 (223) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (223) 4.8 Based on 223 reviews ## User reviews Overall rating 4.9 Based on 235 reviews Filter by rating 5(209) 4(21) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent MM Manda M. Director of Marketing Consumer Goods ### "Excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 Pros Their support team is incredibly helpful! \[sensitive content hidden\] has been an awesome partner to help us get the most out of the platform and features. Cons No complaints. Everything has been easy to use so far and we're enjoying all of the features to support segmentation. Switched from [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Better features, like segmentation and surveys Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TV Thomas V. Senior Ecommerce Operations Manager Consumer Goods ### "Seamless Integration, Top-Tier Support, and Real Business Growth with Okendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Overall, Okendo has been a pleasure to work with. Our CSM is great, the features available are exactly what we are looking for, and we hope the product only gets better. Pros The user interface is very easy to use and straight forward. Okendo also has a lot of features we were looking for, all built into a single platform. More importantly, our CSM has assisted us with creating a great customer experience as well as growing our business. Cons Costs can add up quickly depending on what you are looking for, however, we have had a positive experience with the enhancements we paid for. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Overall a better experience working with Okendo. From features, pricing, and customer service (CSM mainly), we are very happy with our decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Saurabh K. Shopify Solutions Manager Health, Wellness and Fitness ### "Strong Loyalty & Referral Platform with Excellent Account Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 14, 2026 Overall, our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs. We particularly value the ongoing support and strategic recommendations we receive rather than just having access to the software. The team actively helps us think about how to improve adoption, engagement, and revenue from the programs. Pros The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent. The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs. Our account manager, \[sensitive content hidden\], has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program. Another positive point is their willingness to help when we encounter platform limitations. There have been cases where the exact functionality we needed wasn't available out of the box, but the team worked with us to identify practical workarounds and provided additional support to help us achieve the desired outcome. Cons There were a few areas where we have found the platform lacking certain features or flexibility that would be useful for our specific business requirements. However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alena W. VP of Marketing Apparel & Fashion ### "Just what we needed for Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 Pros Happy we switched to Okendo. Go-live was painless and it's been very easy for our teams to moderate and feature reviews in marketing materials. We're very happy with the support we've received from the entire Okendo team. Cons The Gorgias intergration could have a little bit more features to appropriately route specific types of reviews, but we've built workarounds internally to solve for this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Stephany A. Marketing Cosmetics ### "Okendo Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 It's been great. \[sensitive content hidden\] has always been very helpful when I've reached out with questions, the functionality is also very easy to understand. Pros Okendo has become one of our most powerful tools for understanding our customers. The ability to ask the right questions and get real, actionable feedback has completely changed how we approach our marketing, from the campaigns we build to the products we develop next. The platform itself is intuitive and easy to navigate, Cons We can't change the products under the review widget. Some products that we don't sell show up sometimes so it would be great to able to remove them or add certain product we want people to see. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Erick R. Team Lead Apparel & Fashion ### "Great Update with Okendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2026 Very helpful and resourceful for new ideas/suggestions. It has completely transformed my daily work! Pros Learning Curve - very helpful and fun! I thoroughly enjoyed the engaging lessons and superb content! Cons None. I have not found a single thing to dislike about Okendo. It works perfectly for all our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. mikhail van spencer C. Ecommerce Support Specialist Food & Beverages ### "Our Okendo experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2026 Very good. Superb. Our merchant account manager \[sensitive content hidden\] is on top of things and proactive in making sure that we have best in class experience and utilizing knowledge Pros overall platform and ease of integration to our tech stack with shopify and other external review partners for retailers like bazaarvoice is streamlined. The up to date technologies and evolution of platform is top notch and helpful to gain more trust on your brand and products. Cons I dont see any of it yet, we are happy at what we have and paid for. Hopefully there is other integration that would be involved in future with other big providers like skio or other. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jeanette A. Customer Experience Manager Consumer Goods ### "Insighful Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2026 Pros \[sensitive content hidden\] is very insightful and helpful when suggesting and making changes to our account. She is very thorough and open to assisting with any problems we may run into. Cons There aren't many things I dislike. I do feel there are a lot of things to set up, but we are fairly newer so I imagine once we get everything going it will be less. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) We wanted to consolidate our products used. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KU Kenny U. Ecom Manager Health, Wellness and Fitness ### "Helpful people, great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2026 Helpful support team to help ensure a smooth experience. The team offers the most amazing support needed to ensure we're using the platform at its fullest. Pros Quick and easy backend to manage the product. Has a lot of thoughts behind the product design to really target true users. Cons Not much at the moment, but if I'd have to say, it'll be the lack of a search functionality to get to settings/menus in the dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Richard B. E-commerce Manager Health, Wellness and Fitness ### "Working With Okendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2026 Overall my expereince working with Okendo has been very good. Our customer support representative \[sensitive content hidden\] has been great to work with. He is very proactive. Pros Okendo has been very easy to work with and understand how the platform works. Very user freindly to work with. Cons I have not come across anything to date that I can that I do not like about working with Okendo. Been very good so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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