Who Uses This Software?

High growth Shopify retailers.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Okendo
  • www.okendo.io
  • Founded 2016
  • Australia

About Okendo

Enables retailers to capture and showcase customer ratings, reviews, profiles, photos, videos, questions, answers, and comments.


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Okendo Features

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Okendo Reviews Recently Reviewed!


Absolutely loved it! It's a great service and its price is competitive and unbeatable.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ease of use and simplicity. It's so easy for the customer to use and understand. I like their fair and competitive price too. They don't overcharge like tons of other companies do.

Cons: It would be nice to be able to choose your auto default for the messages. Currently it auto defaults to most recent, I'd love for it to auto default to most helpful or best rating. It'd also be nice to 'Pause' subscription for a lower monthly fee, we're a seasonal business and we don't get reviews for several months, it'd be nice to pay a lower monthly fee to keep our current reviews without being able to publish new ones. How it's setup now is 'all or nothing' and that's not a win-win for Okendo and their clients.

Overall: The reviews from thousands of Adventure Hunt participants

We're really happy with our experience with Okendo!

Jul 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What we like the most about this software is the ability to create quality reviews and reward customers for their efforts. We find that by offering an incentive, we usually receive a number of reviews from the same customers and also encourage them to buy more which is great. We are also enjoying the new Q & A feature which allows us to answer customer questions and offer more clarity about our products and ingredients.

Cons: It would be great if there was more control over how it looked design wise, different templates to choose from along with more robust analytics. It would also be great if there was a way to add in links without hardcoding.

Phenomenal Review Platform

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly for use to gather additional customer feedback and utilize it on the product page.

Our products refresh annually so we have a limited time to capitalize on reviews for a limited period of time to lift conversion of the product. Okendo was a solution with the right features at the right price to make it a no brainer. Their client support is also phenomenal. They are easy to work with and always happy to help whenever we reach out with a request.

Cons: We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

Overall: Easy review platform to implement at an affordable price.

Capterra-loader

Excellent Product, Amazing Support

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Okendo is easy to use yet very powerful, customer engagement has increased with Okendo through the ability to post pictures an share their review on social media. The reviews present very well on our website with the home page carousel in addition to the dedicated reviews page and presentation on the actual product page.

Cons: There really isn't anything that I dislike, they have been incredible to deal with and very responsive to any questions.

Increased our review rate substantially

Jul 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, feature-rich, easy integration and customization to match the look and feel of site. Constantly improving with new features.

Cons: Like everything in life, I wish it cost less. But you get what you pay for. The reward process for writing a review is a bit cumbersome since the two apps can't talk to each other, but that is more an issue with the rewards program than Okendo.

Matt and the rest of the Okendo team are always readily available to help!

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple, user-friendly interface is very easy to navigate, and the helpful customer support team is great to work with.

Cons: There are a few features I can't edit on my end, but the team is always quick to respond to my emails and they can edit just about anything you want.

there is no better review plugin for shopify

Jul 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is ace. unlike most saas companies, they actually do what they say they're planning to do, and usually faster than i expect them to!

Cons: i wish the emails could be sent out via klaviyo! There could always be more, and smoother, integrations.

Okendo has been excellent right from the start

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Okendo incorporates image sharing and social sharing, and integrates perfectly with Shopify, including shopify discounts.

Cons: Nothing, really. It does exactly what we need and the cost is reasonable. I might be nice if the configuration was easier to customize on the product page, but it all depends on the theme you use. Okendo has been super helpful in setting up and customizing for us.

Overall: Easy customer reviews. Easy admin of reviews, easy to contact customers and followup on feedback. People can share their own product photos. Easy to share good reviews to Facebook with one click. Fast setup and excellent customer support from Okendo.

Capterra-loader

Rich snippets, a more custom review experience, and awesome options

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Rich snippets and tailored review options which allow photo/video and reward as a result. We've found users are leaving longer reviews now knowing they will be rewarded for doing so.

Cons: I wish the social sharing back end had more customization. Specifically I wish we could have a social sharing que that once it's shared to social you can move the review to a shared folder.

The team at Okendo have been wonderful right from the initial setup and onboarding.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease in leaving reviews

Display reviews with custom attributes and qualifiers.

Automated emails to get reviews and

Pushing reviews to Facebook

Cons: There has been nothing that we have not liked about okendo exceot for the review widget which does not reduce the size of the image thumbnails. However that does not really affect page loading.

Overall: Increase in review collection

Capterra-loader

Basically the same features as Yotpo but way cheaper

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to ask my customers specific questions during the reviews process and have them rate my products on certain criteria, for example, "Gentle" and "Effective" can be rated 1-5.

Cons: The automated email templates aren't customizable enough. I'd like to be able to include my own images and formatting.

Long but great

Jul 03, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The "feature highlight" feature, helps our customers make choices. i like that they can upload photos!

Cons: since we switched from yotpo to okendo our conversion rate on ads has plummeted, I'm not sure if it's related but it is the only thing that has changed

Great Value & Features!

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is EXTREMELY user friendly and intuitive. Built for the non-tech business owner, like me, who doesn't want to take the them to "figure it out" when I need to get work done. Customer service is over the top as well with the ability to instant chat at any time if I have a question. Over the moon happy with Okendo!

Cons: So far we have not found any cons. The price is right, the customer service is right, the ease of use is right.

Okendo was great for allowing customers to leave honest reviews about our products.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to silence greifers who would leave bad reviews without a legitimate reason. These would include customers who had physically damaged their product and were upset that we would not uphold their voided warranty.

Cons: It was hard to convey the more nuanced attributes of the software to newer employees. This is very much hands on type software in that you can't really walk someone through a process without physically being able to show them what you mean.

Recently switched to Okendo from Yotpo and haven't regretted the decision for a second.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, looks amazing but our favorite feature is how the software easily makes it clear how to leave photos/videos of products when leaving a review. Credibility and social proof is massive in our business so this helps tremendously.

Cons: So far we haven't found many negatives at all. We haven't played around with Okendo ads yet however can't imagine it'll be bad.

The Perfect Review Software

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to use, the template has a lot of custom features, the visuals are sharp and clean on Shopify, and it does lead to an actual increase in the number of customer reviews (compared to our previous software).

Cons: I honestly don't have any issues with this software; it covers all the areas I need. Thanks for making a great app!

Easy to integrate with and use

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great value for the price, easy to use and understand from a customer perspective. Also integrates well into the UX on the product pages.

Cons: It has been a bit difficult to coordinate with our NPS software, Delighted. Also, we do not want to enable customer media sharing - Would like an option to disable this from the backend.

Awesome Customer Service

Jul 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Support team handled my install and integration. Customer support has been great at answering any questions or addressing the single technical issue I've encountered

Cons: No email notifications for Q&A feature yet. Was a minor issue with the review carousel but it has since been resolved

Been working with DTC brands for over 10 years

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to hear real honest feedback from customers. This helps with the quality and "why" of products as we look forward.

Cons: Have yet to find something I dislike. I know Okendo is working on finding new creative ways to interact the customer on their review.

Extremely helpful customer service.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The streamlining of incentivizing reviews! Combines everything into one easy to use platform. Furthermore, the ability to easily build reviews into our product pages is great!

Cons: To be honest, there isn't anything I don't like about this software. The customer service has been tremendous and the software seems to have everything in order.

Okendo has been easy to use, with great support, and it looks great on our site.

Jul 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease with which we can review and publish or hide reviews, as well as how they look on our product pages.

Cons: I wish there were an easier way to modify the queue, blacklist or add customers, or a way to manually survey the customers without an integration.

Amazing!

Jul 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, great support, and features are definitely a conversion boost for our eCommerce businesses.

Cons: Reporting can improve, but I know they're working on it!! I also think that they can improve upon settings and customizability.