Okendo

Okendo


5 / 5
70 reviews

Who Uses This Software?

High growth Shopify retailers.


Average Ratings

70 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Okendo
  • www.okendo.io
  • Founded 2016
  • Australia

About Okendo

Enables retailers to capture and showcase customer ratings, reviews, profiles, photos, videos, questions, answers, and comments.


Okendo Features

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Okendo Reviews Recently Reviewed!


Great Bang For Your Buck!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost of using Okendo is far less than the competitor brand we were using and we get more for our $$ on top of that. That's probably the number one benefit. We have an artisan skincare company and reviews are pretty important for first time customer conversions when the potential customer can't try the products directly, so we really needed this service for our website. Okendo came along at just the right time for us.

Being able to offer customers various levels of coupon codes for leaving a review has also increased our rate of reviews left. Love this feature.

Also really like the carousel of reviews that pops up on our home page. I think it gets customers engaged in reading reviews right away before even searching for a particular product.

Customer service at Okendo has been amazing and so personal. They're a pleasure to do business with. :-)

Cons: No cons. We've been very happy with what they're offering.

Overall: We love doing business with Okendo. They're constantly improving their service and coming up with new features. Their customer service is exemplary!

Excellent Alternative to Yotpo and Others, 90% of the functionality---10% of the price

Oct 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience

Cons: Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind.

I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews.

Overall: We were a very early adopter and received excellent support and a generous trial period while setting up Okendo. Our customers love it, especially the high degree of product-specific customization and data collection.

For 90% of the functionality Okendo provides, several competitors were asking for tens of thousands of dollars per year... Okendo is phenomenal deal and has an extremely polished customer facing experience.

Vendor Response

by Okendo on October 23, 2018

Hey Ivan, thanks for the review!!

We've loved working with you and Kommando.

To clarify the Google agreement you mentioned; Google does source Seller Ratings from a number of 3rd party review aggregators. However, Seller Ratings (also known as 'site reviews') are distinct from product reviews.

Google recently released it's own service retailers can use to collect Seller Ratings, Google Customer Reviews. It's free, effective and means retailers don't need to depend on 3rd parties for Seller Ratings.

Product reviews collected with Okendo can be included in Google Shopping, Google Product Listing Ads and in Google SERPs.

Thanks so much!!

¿

Absolutely loved it! It's a great service and its price is competitive and unbeatable.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its ease of use and simplicity. It's so easy for the customer to use and understand. I like their fair and competitive price too. They don't overcharge like tons of other companies do.

Cons: It would be nice to be able to choose your auto default for the messages. Currently it auto defaults to most recent, I'd love for it to auto default to most helpful or best rating. It'd also be nice to 'Pause' subscription for a lower monthly fee, we're a seasonal business and we don't get reviews for several months, it'd be nice to pay a lower monthly fee to keep our current reviews without being able to publish new ones. How it's setup now is 'all or nothing' and that's not a win-win for Okendo and their clients.

Overall: The reviews from thousands of Adventure Hunt participants

Great value, dedicated new company!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It has elevated our reviews game significantly. We went from the free Shopify software right to this and it's been really great. The way reviews are displayed, there is a lot of legitimacy lent to each and every one.

Cons: As a new company, all the perks and functionality aren't quite there yet, though I have no doubt they're coming. It's a little tricky to find old reviews, the analytics is still coming along (we do get weekly emails, though it's not yet in the dashboard), that sort of thing. It's all here though.

Overall: Matt and the team got us up and running with white glove service as we were beta testers, and they've always been quick to respond and very helpful with questions. I've recommended them to lots of other companies and will here as well. It's a great value!

Fantastic value, Has all the basic features you want

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Value. I was trying to decide between Yotpo and Okendo, and read so many reviews that while Yotpo was great with lot of extra features, you don't need the extra features and support to justify the cost. I am so happy I went with Okendo.

Support. The team is small but very responsive. They will help you get set up and be there in case anything needs adjustment. They helped me with some customization as well.

Clean/Simple. I love the look of Okendo. The reviews are tight, clean, and very easy to adjust with CSS settings. The carousel looks great, and I have been very happy with how it makes our site look. They make it fit with the design and style of your theme.

Cons: Search feature. I would like the ability to search reviews. I have heard this feature may be coming soon. You can ask for a csv of all reviews or they can search for you until they release the new feature.

Overall: Start with Okendo over any other review management software. It's no risk, monthly, and it does basically everything you need it to. You can always upgrade to overpriced options later if you are missing some key features. I doubt you will though.

The value is fantastic. It has made our site look so much better and add tons of social proof with the reviews and how they are displayed.

We're really happy with our experience with Okendo!

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: What we like the most about this software is the ability to create quality reviews and reward customers for their efforts. We find that by offering an incentive, we usually receive a number of reviews from the same customers and also encourage them to buy more which is great. We are also enjoying the new Q & A feature which allows us to answer customer questions and offer more clarity about our products and ingredients.

Cons: It would be great if there was more control over how it looked design wise, different templates to choose from along with more robust analytics. It would also be great if there was a way to add in links without hardcoding.

Phenomenal Review Platform

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly for use to gather additional customer feedback and utilize it on the product page.

Our products refresh annually so we have a limited time to capitalize on reviews for a limited period of time to lift conversion of the product. Okendo was a solution with the right features at the right price to make it a no brainer. Their client support is also phenomenal. They are easy to work with and always happy to help whenever we reach out with a request.

Cons: We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

Overall: Easy review platform to implement at an affordable price.

Capterra loader

Great platform, customer service needs major work.

Jul 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
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Pros: Flows are great, love setting up 1 email to last for a quarter.

Love the ease of building and formating.

Love segmenting and my favorite thing is linking to Facebook audiences.

Cons: Love Klaviyo, the only thing I have to mention as feedback is for the price we pay, ending customer service at 2PM PST is not cool. Please think about adding hours for PST.

Also, when we were initially set-up, no one checked properly and our account never tracked any web visitors.

Social Cadre Review

Jul 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I like the fact that you have the options to answer customer inquiries as well as having reviews. I think the integration between Facebook is very smooth as well as their automated flows for sending review emails

Cons: I did not like the customization for moving reviews to Facebook, this could be a little more in-depth or a layout change once selected to move to fb

Overall: I have had a lot of success using okendo. Using the reviews for parts of our campaigns and have only a few times had issues using it but my issue was resolved the same day! Great support!

Okendo is pretty amazing

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's got a clean and simple interface unlike YotPo which is complicated and all over the place. They don't charge you based on the number of emails you send which Yotpo does and that just limits the number of reviews you can get which is not what you want when starting out with reviews. We got a special offer that matched YotPo's prices and helped our reviews grow massively. They also allow you to upload photos to reviews or ask questions. Also there is a lot more flexibility to make Okendo look like it's meant to be part of your site!

Cons: There is not much room to edit the emails look/feel, they are lacking some analytics tables that Yotpo has (although they integrate with google analytics now), and they don't have "you may also" like options for their emails which yotpo has. That said overall the pros definitely outweigh these cons.

Overall: They were fast and amazing to work with. Best of all they did the migration, technical setup and integration for us for FREE while Yotpo, well they had us do it. When I said to YotPo I was leaving their response was just "Ok", lol...Highly recommend Okendo, they are hungry for business.

Capterra loader

Great functionality and very responsive customer service

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Okendo reviews look great on our product pages and help customers to buy with confidence. The price and the responsive customer service can't be beat.

Cons: I have no complaints because every time we have any issue or any ask Okendo is very responsive.

Overall: Attractive customer reviews on every product page give customers the confidence to purchase. Okendo is customizable so that it fits with the look of our Shopify theme and it also integrates with our loyalty program so that customers who leave reviews through Okendo can get loyalty points.

Capterra loader

Excellent Product, Amazing Support

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Okendo is easy to use yet very powerful, customer engagement has increased with Okendo through the ability to post pictures an share their review on social media. The reviews present very well on our website with the home page carousel in addition to the dedicated reviews page and presentation on the actual product page.

Cons: There really isn't anything that I dislike, they have been incredible to deal with and very responsive to any questions.

Easy to use, great design, extraordinary support.

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The admin is very intuitive, it took me almost no time to master. The overall design is also very clean and functional, so it's nice to look at as well. The platform is very flexible so you can easily turn features on and off as the company evolves. It integrates seamlessly with Shopify so all we had to do was flip the switch and it was ready to go in seconds. To top it all off, Okendo has some of the best customer support I have ever experienced. We are very small company on the entry-level plan, but we were treated like a VIP client! After onboarding all of our followup questions were answered promptly by the support team.

Cons: Honestly, there is nothing not to like about Okendo's review platfrom right now. It's doing everything we need it to do. There are a couple additional features I would like to see, but it's a new company so I anticipate they will be added very soon!

Increased our review rate substantially

Jul 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, feature-rich, easy integration and customization to match the look and feel of site. Constantly improving with new features.

Cons: Like everything in life, I wish it cost less. But you get what you pay for. The reward process for writing a review is a bit cumbersome since the two apps can't talk to each other, but that is more an issue with the rewards program than Okendo.

A great investment

Jul 11, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy to use, features are constantly being added. Has made it easy for us to collect reviews on our products.

Cons: If you don't have a loyalty program that integrates with Okendo, the process of awarding points and approving reviews is quite cumbersome. We recently switched to Smile for our loyalty program, which integrates with Okendo, and now it's very simple and quick.

Overall: Nothing bad to say, Okendo does what it's designed to do, is constantly improving, and has substantially increased the number of reviews we receive. Customer support is also excellent - fast response times and dealt with quickly.

Great Review Software at a Great Price

Jul 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The setup of the software was incredibly easy and they assisted every step of the way. This is one of the first apps we have installed where we didn't have to make design edits to make it look good on our page. The software is very easy to use.

Cons: Nothing really. They had everything we needed and helped with everything we asked for.

Overall: The people that work for Okendo offer great customer support. I would highly recommend them. We now use this on all 4 of our retail sites.

Reviews mean sales!

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so simple to use and so effective, and the customer service is superb!

Cons: Nothing bad to say! A little bit of time setting up initially, but it wasn't difficult.

Overall: Having Okendo Reviews live on our website has meant an increase in sales as people are trusting the products more after reading peer reviews. We actually have feedback from customers stating that they 'read the reviews' and how helpful they were in terms of choosing sizing etc.

The reviews also give us extra content to use in our marketing.

I tried them all. Okendo is the best value for money

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The best thing about Okendo is the support and human element. Something doesn't look right? They're on it. Something goes wrong? They are on it. You just can't find that kind of support from other apps.

Cons: The pricing model could probably use a third middle tier.

Matt and the rest of the Okendo team are always readily available to help!

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple, user-friendly interface is very easy to navigate, and the helpful customer support team is great to work with.

Cons: There are a few features I can't edit on my end, but the team is always quick to respond to my emails and they can edit just about anything you want.

Okendo worked well for our stores

Oct 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It shows images in reviews. Easy to use. Clients get interactive emails with product images to help conversions

Cons: Its not cheap. Besides that no other cons

Overall: We moved to Okendo because of their support. They helped us transition by doing all the installations. Overall its been a satisfying experience.

there is no better review plugin for shopify

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service is ace. unlike most saas companies, they actually do what they say they're planning to do, and usually faster than i expect them to!

Cons: i wish the emails could be sent out via klaviyo! There could always be more, and smoother, integrations.

Great Product!

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The price for the quality is great. We switched over from a system that was 7x more expensive than Okendo and they basically have all the same features. It's been great for us.

Cons: I can't customize the look of the reviews as much as I'd like.

Efficient & Innovative! Fantastic review app!

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is extremely user friendly, customisable and collates useful data. It has a high conversion rate for customers that interact with this section of the website

Cons: None. We have not come across any issues whist using this app.

Overall: Okendo are absolute legends!! The service provided has been exceptional and I cannot highly recommend them. They are helpful, efficient, friendly and willing to go the extra mile. The integration process was seamless as they have a great team to help facilitate this. If we ever need assistance they are quick to respond and will go the extra mile to help. Best third party app/partner I have worked with.

Okendo has been excellent right from the start

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Okendo incorporates image sharing and social sharing, and integrates perfectly with Shopify, including shopify discounts.

Cons: Nothing, really. It does exactly what we need and the cost is reasonable. I might be nice if the configuration was easier to customize on the product page, but it all depends on the theme you use. Okendo has been super helpful in setting up and customizing for us.

Overall: Easy customer reviews. Easy admin of reviews, easy to contact customers and followup on feedback. People can share their own product photos. Easy to share good reviews to Facebook with one click. Fast setup and excellent customer support from Okendo.

Capterra loader

Great addition to our store!

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of setting up. The team at Okenda was SO helpful in getting our reviews customized to match our website and brand.

Cons: Can't think of anything! The team at Okendo was VERY accommodating and quick to get our reviews set up to our liking

Capterra loader

Rich snippets, a more custom review experience, and awesome options

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Rich snippets and tailored review options which allow photo/video and reward as a result. We've found users are leaving longer reviews now knowing they will be rewarded for doing so.

Cons: I wish the social sharing back end had more customization. Specifically I wish we could have a social sharing que that once it's shared to social you can move the review to a shared folder.

Rewarding experience

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great review platform with premium features at a reasonable price - helping us be successful with our business

Cons: Google reviews integration could be more seamless

Overall: Brilliant experience

The team at Okendo have been wonderful right from the initial setup and onboarding.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease in leaving reviews

Display reviews with custom attributes and qualifiers.

Automated emails to get reviews and

Pushing reviews to Facebook

Cons: There has been nothing that we have not liked about okendo exceot for the review widget which does not reduce the size of the image thumbnails. However that does not really affect page loading.

Overall: Increase in review collection

Fantastic service

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer support and ease of use was fantastic

Cons: I would like more: GA, Email ease, integrates with social.

Overall: Reviews on our webpage from our customers. It was customizable and easy to make on brand

Okendo is a great product

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's easy to use and looks beautiful. We really like it.

Cons: Nothing springs to mind. This is a great SaaS app.

Capterra loader

Top product, incredible customer service

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: After using a competitor product for many years, we were thrilled to see that Okendo had all the same functionality at a fraction of the price. What we were most impressed with however was the level of support we received during the sales process and onboarding. The team had great care, were fast and efficient and took all of our needs and concerns into account when transitioning from the legacy product to their own. We are excited to be on board with Okendo and excited about what the future holds for this fantastic Aussie company.

Cons: N/A. Seems excellent so far and they continue to strive to add more and more functionality.

Overall: Exceptional.

Capterra loader

Basically the same features as Yotpo but way cheaper

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like being able to ask my customers specific questions during the reviews process and have them rate my products on certain criteria, for example, "Gentle" and "Effective" can be rated 1-5.

Cons: The automated email templates aren't customizable enough. I'd like to be able to include my own images and formatting.

A genuine review platform that exceeds expectations.

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Okendo unlike other review platforms does a great job of showcasing the verified customers on your website as well as allows for high quality photos and videos to be added to each review. This has played a huge role in gaining the trust of our ecom customers.

Cons: Even with the review incentives it had been harder to get individuals to write reviews in general. I would like to see a followup email be added to the list of options so that if we miss them the first time the second one may hit.

Overall: Fantastic, they are in a completely different timezone so it is hard sometimes to get immediate support but otherwise we love the service Okendo provides.

so glad we found okendo

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: once the set up is complete, the system is easy to use and there is fantastic customer support should you have any queries in the initial stages, i find it very easy to use and navigate

Cons: we had a little issue with a time bug that affected my ability to log in, but that was resolved so i have no complaints whatsoever

Overall: I was really, genuinely surprised by how many customers left feedback, almost exclusively positive feedback and knowing our customer demographic, I think its a great on site tool as it helps potential buyers trust the process knowing that other customers are recommending not just the product but offering advice with respect to sizing etc, makes online shopping easier.

Long but great

Jul 03, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The "feature highlight" feature, helps our customers make choices. i like that they can upload photos!

Cons: since we switched from yotpo to okendo our conversion rate on ads has plummeted, I'm not sure if it's related but it is the only thing that has changed

Best review platform I've used and continually improving

Jul 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Pricing, clean simple user interface, offers powerful features, and they are constantly adding new features

Cons: No cons, but we're not using the software to its full potential yet. It works flawlessly for basic review gathering and moderation.

Overall: I have been extremely satisfied with Okendo thus far and have no intentions to switch or even look for another solution. I can't say enough good things about this product and team.

Using Okendo

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how visual and intuitive the platform is. I like that we can reply to comments directly in the platform and that reply goes directly to the customer. I like that we can stop poor reviews from publishing to the site. I like that we have the options to publish images or withhold images with a review.

Cons: It would be great if we could search using a customer's name instead of/in addition to a customer's email address.

Overall: I personally really like Okendo. I check the platform multiple times daily. It's been a great tool for us.

We really enjoy using Okendo!

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use once you get the used to it and everything is organized in one app.

Cons: It's still relatively new so their features are still growing and expanding. They are very receptive with feedback and seem to be on the ball when it comes to preparing to launch new capabilities and features.

Overall: Customers value other customers reviews so it's helpful to have them all organized on our product pages so customers can easily scroll through the reviews.

Great company to work with. Software and Back-end are wonderful.

Jul 11, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reviews are important for every business.

This platform is stylish and organizes our reviews beautifully.

Cons: Not the easiest to implement on a webpage.

I am not a webpage builder or designer, but that is just my opinion.

Overall: Getting updates on our reviews is paramount.

Okendo keeps me up to date beautifully.

The site looks sharp and after getting pros to install it, our whole team thinks its great.

Okendo is a next gen review software for startups to large business.

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Okendo's ability to pull Facebook information, allow users to upload photos and video is fantastic. Okendo takes it a bit further by helping us reward customers and making sure we get a release to use the photo for marketing.

Cons: Okendo has lots of competition with other features. When Okedno launches a feature it's amazing. On the flip side, we have to wait longer for more features.

Outstanding app!

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Outstanding app! I tried a few review apps for my store and finally was able to confidently settle down once I installed Okendo. What sold me on this app at the end was the service! The Okendo team worked with me diligently to get the review carousel, reviews page, and reviews on the product page looking exactly as I'd like. They even helped me set up my review request emails. Okendo is not only my favourite review app, it is my favourite app, period!

Cons: I can't think of anything. For my small business they are perfect.

Best Shopify App

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Okendo is the best app we've used so far on Shopify, not to mention the amazing team behind it! The setup is so easy and intuitive and the support is awesome. The rep and his team completed our customizations we requested so fast and we were live in no time. We've seen such great success with Okendo and have gathered such valuable feedback from our customers, good and bad! Thank you so much, Okendo!

Cons: Absolutely no cons - love this app and so glad it was recommended to us by our Shopify Plus account manager!

Capterra loader

Thank you Okendo Team

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at Okendo made it very easy for us to sync this platform up with our website. We could customize it to match our branding and they assisted us with importing all of our previous reviews. Best of all, we saw an immediate uptick in community engagement once we started sending out automated product review emails.

Cons: I'm not familiar with any other review platforms, so I don't have a basis for comparison.

Overall: 10/10. Very responsive team despite the time zone difference! Helpful and attentive service.

Social Proof helping to grow ingfit Business

Jul 13, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Okendo's integration with Shopify was one of the key decision points in choosing versus others

Cons: Customisation of the platform, to review not only products but our website overall too. Even the buy, get, care process so we can see areas for improvement

Overall: We were looking for a simple reviewing tool that would help our customers have confidence in purchasing our products. Okendo has delivered

great review app

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use customizable fantastic customer service

Cons: it does not have an open api we want to move away from shopify

Overall: none

I love this review app

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used a couple review apps in the last couple of years and Okendo by far has a better plug-in for google ads. The customer service is amazing and they get back to you and they will even check back on you. There is a lot of customization as well.

Cons: Takes time to learn the UI, they are making updates all the time so right when I have a con they improve the app. They are good at listening to their customer's feedback.

Overall: we love this review app, give it a try.

Great Value & Features!

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is EXTREMELY user friendly and intuitive. Built for the non-tech business owner, like me, who doesn't want to take the them to "figure it out" when I need to get work done. Customer service is over the top as well with the ability to instant chat at any time if I have a question. Over the moon happy with Okendo!

Cons: So far we have not found any cons. The price is right, the customer service is right, the ease of use is right.

Okendo

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Okendo is a best software for me because I can posting picture and video when I prepare food

Cons: This is one of the best software and they should be most bit protect

Great for getting quality reviews

Jul 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, and how great Okendo is for getting our customers to take the time to write quality reviews for our products

Cons: Not many cons, but will very occasionally have issues with how images/videos are opened when clicking on them in a review when embedded on our website

Elegant and easy to use review plattform with smart features

Jul 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Okendo is easy to set up and use. It comes with smart incentives pre built in to increase likelyhood that review invitations result in actual reviews. The design is elegant.

Cons: unfortunately okendo is not (yet) ready do integrate multilingually in a multilingual shop. only one language per shop is possible as of 07.2019