--- title: "Okendo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Okendo Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/176189/Okendo/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Okendo Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Okendo ## What is Okendo? Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 18,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth. ## What is Okendo used for? [Review Management](https://www.capterra.com/review-management-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Recognitions Shortlist Best ease of use Overall rating Based on 240 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $19 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Loyalty / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Referral / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Okendo alternatives Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (156)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [4.7 (708)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176189/Okendo/alternatives/) ## FAQs about Okendo Overview ### What problems does Okendo solve? Okendo solves the challenge of collecting, moderating, and displaying credible product feedback across Shopify stores. It automates review requests and incentives, captures photos, videos, fit and quality attributes, and places tailored social proof on product pages. Ecommerce marketers, DTC brand managers, and lean store teams benefit most. Answer based on 188 reviews Overview ### Which roles and teams benefit most from Okendo? Okendo is most used by founders, owners, CEOs, and other business leaders who oversee ecommerce growth and customer feedback strategy. Ecommerce, marketing, and brand teams collect and display product reviews, manage user-generated content, and support conversion campaigns. Operations and customer experience managers monitor feedback to identify service issues and improve post-purchase interactions. Answer based on 239 reviews Overview ### What company size and industries is Okendo built for? Okendo is built for small Shopify brands, with 95% of reviewers from small businesses and Retail leading at 28%. It also serves Apparel & Fashion (18%) and Consumer Goods (15%) businesses, while midsize companies represent 4% of reviewers. Its most common use case is review management. Answer based on 239 reviews Features and Usability ### What are the key features of Okendo? Okendo includes review request tools with customization, automation, Klaviyo integration, and audience segmentation to collect customer feedback. Review monitoring and review notifications help teams track incoming reviews and identify issues, while negative feedback management supports moderation and customer communication. Its dashboard displays review activity and key performance metrics. Answer based on 22 reviews Pricing ### How much does it cost and what fees or limitations are included? Okendo offers Essential at $19/month, alongside Growth at 119/month, Power at 299/month, and Advanced at 499/month. A free version and free trial are available. Reviewers often find pricing competitive, though some report base-tier limits, significant jumps between plans, and higher costs for integrations such as Klaviyo. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Okendo integrate with? Okendo integrates with over 30 third-party tools, including Shopify, Klaviyo, and Gorgias, which reviewers most often cite. Its catalog also includes Bazaarvoice, Google Ads, Google Analytics 360, LoyaltyLion, Meta for Business, Omnisend, and AfterShip, supporting ecommerce, customer support, marketing, loyalty, and analytics workflows. Answer based on 76 reviews Getting Started and Support ### What training and onboarding options does Okendo offer? Okendo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided setup, webinars offer group instruction, documentation serves as written reference material, and videos provide self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does Okendo offer, and how do users rate the experience? Okendo offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users commonly describe support as friendly, knowledgeable, and quick to respond, particularly during setup and technical changes. Some users report delayed answers, difficulty finding information in help pages, or needing developer assistance for implementation. Answer based on 127 reviews Features ### What features does Okendo offer for customer reviews? Okendo provides review collection, photo and video submissions, customer questions and answers, user-generated content displays, surveys, quizzes, referrals, and loyalty options for ecommerce brands. Marketing teams value its flexible controls and Shopify compatibility, although the range of modules can feel overwhelming initially and some advanced settings require extra setup or support. Answer based on 51 reviews ## Features AI summary Based on 2,212 Review Management reviews Capterra reviewers highlight these features as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Okendo supports **Review Request** and **Review Monitoring**, giving teams the tools to collect customer reviews and keep track of incoming feedback across channels. However, it does not include **Feedback Management**. Instead, it offers **Negative Feedback Management** (**53%**), which can help businesses identify unhappy customers and respond before issues affect brand reputation. Together, these features help teams gather more customer insight, stay aware of review activity, and improve response handling. Review Request 4.7 (62) 75.81% of 62 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.8 (63) 76.19% of 63 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.7 (58) 63.79% of 58 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.5 (59) 64.41% of 59 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Review Notification 4.6 (55) 56.36% of 55 reviewers that rated this feature as important or highly important Notifies a business when a review is left Review Badge Management 4.5 (33) 54.55% of 33 reviewers that rated this feature as important or highly important Allows businesses to manage badges from review websites. Okendo 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Customer Profiles: Record customer information, purchase history, and other notes - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (240) 4.6 Based on 240 reviews ## Pricing Value for money 4.6 (223) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176189/Okendo/pricing/) Essential $19.00 Other,Per Month It includes: - 15+ Review Displays - Google Rich Snippets - Photo & Video Reviews - Review Request Emails - Rewards Engine Growth $119.00 Other,Per Month It includes: - Attribute Ratings - Email Sequences - Free Installation - Google Shopping - Q&A Power $299.00 Other,Per Month It includes: - Advanced Reporting - Attribute Filters - Dedicated Success Manager - Full Design Customizations - Klaviyo Integration - Media Galleries - Sentiment Analysis Advanced $499.00 Other,Per Month It includes: - API Access - Bazaarvoice Integration - Dedicated Developer Support - Headless Support - Unlimited Storefronts Enterprise Contact Vendor for Pricing It includes: - Bespoke Widget Builds - Custom Integrations - Custom Reporting Value for money 4.6 (223) 4.6 Based on 223 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (228) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (228) 4.8 Based on 228 reviews ## User reviews Overall rating 4.9 Based on 240 reviews Filter by rating 5(213) 4(22) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent AB Alejandra B. Ecommerce Manager Apparel & Fashion ### "Ecommerce Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2026 Overall, our experience with Okendo has been positive. It's a reliable platform that serves its purpose and integrates smoothly with Shopify. The interface is user-friendly, and the core review management functionality meets our needs. While there are opportunities to improve pricing flexibility and streamline certain processes, the customer support has been a major positive. The team has been responsive and willing to help us better understand and optimize our setup. Okendo is a solid solution, though I think there's room to improve its overall value for growing e-commerce businesses. Pros Okendo integrates well with Shopify and provides a straightforward way to collect, manage, and display customer reviews. The platform is generally easy to navigate, and its review management features work well for our e-commerce needs. Customer support has been a standout. \[sensitive content hidden\] has been incredibly responsive, knowledgeable, and helpful whenever we've had questions. She recently helped us evaluate our product review grouping structure and identify opportunities to better organize reviews across our catalog. Her guidance has been especially valuable. Cons One of the biggest considerations is the pricing structure, particularly for businesses with higher order volumes. Since plans are tied to monthly order volume, costs can increase as the business grows, even if you're primarily using the platform for review collection and display. It would be great to see more flexibility in pricing based on the specific features a business uses. Product review grouping could also benefit from additional flexibility and automation. While the existing options work, managing groups across a large, evolving product catalog can require ongoing manual maintenance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SZ Steven Z. Head of Digital Marketing Food & Beverages ### "Happy with Okendo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 2, 2026 Overall, Okendo has been a great tool with a great, helpful team. It has done what we needed it to do. Pros Supportive and receptive customer success managers. Dashboard was intuitive and easy to use. Review grouping is helpful Cons The reporting could use some work. Some of their reporting tools report data but don't actually allow for it to be exported out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM sarah M. CX MANAGER Retail ### "a great partner behind the platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2026 Overall, we’ve had a really positive experience with Okendo. A special shoutout to \[sensitive content hidden\], our partner and point of contact at Okendo. She is amazing to work with, incredibly responsive, helpful, and always willing to jump in and help us find a solution. Having a great partner like her makes a big difference in our overall experience with the platform. Pros What I like most is how easy it makes it to see and understand the customer voice in one place. As a CX manager, I really value being able to see the actual feedback, photos, and product-specific comments from customers and use that information to spot trends and share meaningful feedback with other teams. Cons The biggest challenge for me is that some of the reporting and insights could be more intuitive. I sometimes have to dig around to find the specific information I’m looking for, especially when I’m trying to identify trends across reviews or customer feedback. I’d love to see more streamlined reporting that makes it easier for a CX team to quickly turn customer feedback into actionable insights. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LA Laura A. Customer Experience Manager Apparel & Fashion ### "Would Recommend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 29, 2026 We’ve had a great experience with Okendo! \[sensitive content hidden\] has been so helpful and always quick to respond whenever we have questions. Pros Okendo has been great for managing our reviews! It’s easy to use, simple to navigate, and very user-friendly. Cons The loyalty program isn’t really what we are looking for, so we do not use that feature. Would love for it to be more customizable in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LO Lindsay O. eCommerce Manager Entertainment ### "Easy-to-Use Review Platform for Ecommerce" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 15, 2026 Overall, my experience with Okendo has been positive. The platform is easy to use and has made collecting and managing customer reviews across our eCommerce site much more streamlined. The Shopify integration works well for our needs, and being able to syndicate reviews to TikTok Shop has been a nice added benefit. There are a few areas where I’d like more visibility, especially around review syndication, but overall it’s been a reliable and useful platform for our team. Pros Okendo is easy to use and integrates really well with Shopify. It makes collecting and managing customer reviews simple, and I like that we're also able to syndicate our reviews to TikTok Shop. Overall, it's been a helpful tool for managing reviews across our eCommerce channels. Cons Review syndication can sometimes be a little inconsistent, and not every review makes it over to other platforms. I wish there was more visibility into which reviews are successfully syndicated and why certain reviews aren't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Manda M. Director of Marketing Consumer Goods ### "Excellent customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2026 Pros Their support team is incredibly helpful! \[sensitive content hidden\] has been an awesome partner to help us get the most out of the platform and features. Cons No complaints. Everything has been easy to use so far and we're enjoying all of the features to support segmentation. Switched from [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Better features, like segmentation and surveys Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TV Thomas V. Senior Ecommerce Operations Manager Consumer Goods ### "Seamless Integration, Top-Tier Support, and Real Business Growth with Okendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Overall, Okendo has been a pleasure to work with. Our CSM is great, the features available are exactly what we are looking for, and we hope the product only gets better. Pros The user interface is very easy to use and straight forward. Okendo also has a lot of features we were looking for, all built into a single platform. More importantly, our CSM has assisted us with creating a great customer experience as well as growing our business. Cons Costs can add up quickly depending on what you are looking for, however, we have had a positive experience with the enhancements we paid for. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Overall a better experience working with Okendo. From features, pricing, and customer service (CSM mainly), we are very happy with our decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Saurabh K. Shopify Solutions Manager Health, Wellness and Fitness ### "Strong Loyalty & Referral Platform with Excellent Account Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 14, 2026 Overall, our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs. We particularly value the ongoing support and strategic recommendations we receive rather than just having access to the software. The team actively helps us think about how to improve adoption, engagement, and revenue from the programs. Pros The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent. The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs. Our account manager, \[sensitive content hidden\], has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program. Another positive point is their willingness to help when we encounter platform limitations. There have been cases where the exact functionality we needed wasn't available out of the box, but the team worked with us to identify practical workarounds and provided additional support to help us achieve the desired outcome. Cons There were a few areas where we have found the platform lacking certain features or flexibility that would be useful for our specific business requirements. However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alena W. VP of Marketing Apparel & Fashion ### "Just what we needed for Reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 Pros Happy we switched to Okendo. Go-live was painless and it's been very easy for our teams to moderate and feature reviews in marketing materials. We're very happy with the support we've received from the entire Okendo team. Cons The Gorgias intergration could have a little bit more features to appropriately route specific types of reviews, but we've built workarounds internally to solve for this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Stephany A. Marketing Cosmetics ### "Okendo Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 It's been great. \[sensitive content hidden\] has always been very helpful when I've reached out with questions, the functionality is also very easy to understand. Pros Okendo has become one of our most powerful tools for understanding our customers. The ability to ask the right questions and get real, actionable feedback has completely changed how we approach our marketing, from the campaigns we build to the products we develop next. The platform itself is intuitive and easy to navigate, Cons We can't change the products under the review widget. Some products that we don't sell show up sometimes so it would be great to able to remove them or add certain product we want people to see. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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