Who Uses This Software?

High growth Shopify retailers.


Average Ratings

38 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Okendo
  • www.okendo.io
  • Founded 2016
  • Australia

About Okendo

Enables retailers to capture and showcase customer ratings, reviews, profiles, photos, videos, questions, answers, and comments.


Okendo Features

  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Okendo Reviews Recently Reviewed!


Great Bang For Your Buck!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The cost of using Okendo is far less than the competitor brand we were using and we get more for our $$ on top of that. That's probably the number one benefit. We have an artisan skincare company and reviews are pretty important for first time customer conversions when the potential customer can't try the products directly, so we really needed this service for our website. Okendo came along at just the right time for us.

Being able to offer customers various levels of coupon codes for leaving a review has also increased our rate of reviews left. Love this feature.

Also really like the carousel of reviews that pops up on our home page. I think it gets customers engaged in reading reviews right away before even searching for a particular product.

Customer service at Okendo has been amazing and so personal. They're a pleasure to do business with. :-)

Cons: No cons. We've been very happy with what they're offering.

Overall: We love doing business with Okendo. They're constantly improving their service and coming up with new features. Their customer service is exemplary!

Excellent Alternative to Yotpo and Others, 90% of the functionality---10% of the price

Oct 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent customer service, high degree of customization and flexibility, best-in-industry customer review experience

Cons: Okendo is a younger product on the market and as such is a work in progress. There are some features which have not yet been implemented or are not yet user configurable... Okendo is aware of this and it's not a huge disadvantage---it's just something to keep in mind.

I should also mention that while Okendo reviews are visible on product page search results---they do lack the agreement that Yotpo has with Google which allows your site as a whole to accumulate ratings based on product reviews.

Overall: We were a very early adopter and received excellent support and a generous trial period while setting up Okendo. Our customers love it, especially the high degree of product-specific customization and data collection.

For 90% of the functionality Okendo provides, several competitors were asking for tens of thousands of dollars per year... Okendo is phenomenal deal and has an extremely polished customer facing experience.

Vendor Response

by Okendo on October 23, 2018

Hey Ivan, thanks for the review!!

We've loved working with you and Kommando.

To clarify the Google agreement you mentioned; Google does source Seller Ratings from a number of 3rd party review aggregators. However, Seller Ratings (also known as 'site reviews') are distinct from product reviews.

Google recently released it's own service retailers can use to collect Seller Ratings, Google Customer Reviews. It's free, effective and means retailers don't need to depend on 3rd parties for Seller Ratings.

Product reviews collected with Okendo can be included in Google Shopping, Google Product Listing Ads and in Google SERPs.

Thanks so much!!

¿

Absolutely loved it! It's a great service and its price is competitive and unbeatable.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its ease of use and simplicity. It's so easy for the customer to use and understand. I like their fair and competitive price too. They don't overcharge like tons of other companies do.

Cons: It would be nice to be able to choose your auto default for the messages. Currently it auto defaults to most recent, I'd love for it to auto default to most helpful or best rating. It'd also be nice to 'Pause' subscription for a lower monthly fee, we're a seasonal business and we don't get reviews for several months, it'd be nice to pay a lower monthly fee to keep our current reviews without being able to publish new ones. How it's setup now is 'all or nothing' and that's not a win-win for Okendo and their clients.

Overall: The reviews from thousands of Adventure Hunt participants

Great value, dedicated new company!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has elevated our reviews game significantly. We went from the free Shopify software right to this and it's been really great. The way reviews are displayed, there is a lot of legitimacy lent to each and every one.

Cons: As a new company, all the perks and functionality aren't quite there yet, though I have no doubt they're coming. It's a little tricky to find old reviews, the analytics is still coming along (we do get weekly emails, though it's not yet in the dashboard), that sort of thing. It's all here though.

Overall: Matt and the team got us up and running with white glove service as we were beta testers, and they've always been quick to respond and very helpful with questions. I've recommended them to lots of other companies and will here as well. It's a great value!

Fantastic value, Has all the basic features you want

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Value. I was trying to decide between Yotpo and Okendo, and read so many reviews that while Yotpo was great with lot of extra features, you don't need the extra features and support to justify the cost. I am so happy I went with Okendo.

Support. The team is small but very responsive. They will help you get set up and be there in case anything needs adjustment. They helped me with some customization as well.

Clean/Simple. I love the look of Okendo. The reviews are tight, clean, and very easy to adjust with CSS settings. The carousel looks great, and I have been very happy with how it makes our site look. They make it fit with the design and style of your theme.

Cons: Search feature. I would like the ability to search reviews. I have heard this feature may be coming soon. You can ask for a csv of all reviews or they can search for you until they release the new feature.

Overall: Start with Okendo over any other review management software. It's no risk, monthly, and it does basically everything you need it to. You can always upgrade to overpriced options later if you are missing some key features. I doubt you will though.

The value is fantastic. It has made our site look so much better and add tons of social proof with the reviews and how they are displayed.

We're really happy with our experience with Okendo!

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: What we like the most about this software is the ability to create quality reviews and reward customers for their efforts. We find that by offering an incentive, we usually receive a number of reviews from the same customers and also encourage them to buy more which is great. We are also enjoying the new Q & A feature which allows us to answer customer questions and offer more clarity about our products and ingredients.

Cons: It would be great if there was more control over how it looked design wise, different templates to choose from along with more robust analytics. It would also be great if there was a way to add in links without hardcoding.

Phenomenal Review Platform

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We care a lot about brand and being able to customize things according to our look and feel as well as customer needs. Okendo provided an extremely easy solution for us to customize according to our needs as well as implement. We are always lean on engineering time and the Okendo team very seamlessly helped us with the implementation. Since we've been a customer, they have released new features regularly for use to gather additional customer feedback and utilize it on the product page.

Our products refresh annually so we have a limited time to capitalize on reviews for a limited period of time to lift conversion of the product. Okendo was a solution with the right features at the right price to make it a no brainer. Their client support is also phenomenal. They are easy to work with and always happy to help whenever we reach out with a request.

Cons: We are getting so many reviews that we would like to have a better way of understanding our data of what we've gathered so far.

Overall: Easy review platform to implement at an affordable price.

Capterra loader

Great functionality and very responsive customer service

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Okendo reviews look great on our product pages and help customers to buy with confidence. The price and the responsive customer service can't be beat.

Cons: I have no complaints because every time we have any issue or any ask Okendo is very responsive.

Overall: Attractive customer reviews on every product page give customers the confidence to purchase. Okendo is customizable so that it fits with the look of our Shopify theme and it also integrates with our loyalty program so that customers who leave reviews through Okendo can get loyalty points.

Capterra loader

Excellent Product, Amazing Support

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Okendo is easy to use yet very powerful, customer engagement has increased with Okendo through the ability to post pictures an share their review on social media. The reviews present very well on our website with the home page carousel in addition to the dedicated reviews page and presentation on the actual product page.

Cons: There really isn't anything that I dislike, they have been incredible to deal with and very responsive to any questions.

Easy to use, great design, extraordinary support.

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The admin is very intuitive, it took me almost no time to master. The overall design is also very clean and functional, so it's nice to look at as well. The platform is very flexible so you can easily turn features on and off as the company evolves. It integrates seamlessly with Shopify so all we had to do was flip the switch and it was ready to go in seconds. To top it all off, Okendo has some of the best customer support I have ever experienced. We are very small company on the entry-level plan, but we were treated like a VIP client! After onboarding all of our followup questions were answered promptly by the support team.

Cons: Honestly, there is nothing not to like about Okendo's review platfrom right now. It's doing everything we need it to do. There are a couple additional features I would like to see, but it's a new company so I anticipate they will be added very soon!

Increased our review rate substantially

Jul 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, feature-rich, easy integration and customization to match the look and feel of site. Constantly improving with new features.

Cons: Like everything in life, I wish it cost less. But you get what you pay for. The reward process for writing a review is a bit cumbersome since the two apps can't talk to each other, but that is more an issue with the rewards program than Okendo.

Matt and the rest of the Okendo team are always readily available to help!

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simple, user-friendly interface is very easy to navigate, and the helpful customer support team is great to work with.

Cons: There are a few features I can't edit on my end, but the team is always quick to respond to my emails and they can edit just about anything you want.

Okendo worked well for our stores

Oct 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It shows images in reviews. Easy to use. Clients get interactive emails with product images to help conversions

Cons: Its not cheap. Besides that no other cons

Overall: We moved to Okendo because of their support. They helped us transition by doing all the installations. Overall its been a satisfying experience.

there is no better review plugin for shopify

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The customer service is ace. unlike most saas companies, they actually do what they say they're planning to do, and usually faster than i expect them to!

Cons: i wish the emails could be sent out via klaviyo! There could always be more, and smoother, integrations.

Okendo has been excellent right from the start

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Okendo incorporates image sharing and social sharing, and integrates perfectly with Shopify, including shopify discounts.

Cons: Nothing, really. It does exactly what we need and the cost is reasonable. I might be nice if the configuration was easier to customize on the product page, but it all depends on the theme you use. Okendo has been super helpful in setting up and customizing for us.

Overall: Easy customer reviews. Easy admin of reviews, easy to contact customers and followup on feedback. People can share their own product photos. Easy to share good reviews to Facebook with one click. Fast setup and excellent customer support from Okendo.

Capterra loader

Rich snippets, a more custom review experience, and awesome options

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Rich snippets and tailored review options which allow photo/video and reward as a result. We've found users are leaving longer reviews now knowing they will be rewarded for doing so.

Cons: I wish the social sharing back end had more customization. Specifically I wish we could have a social sharing que that once it's shared to social you can move the review to a shared folder.

The team at Okendo have been wonderful right from the initial setup and onboarding.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease in leaving reviews

Display reviews with custom attributes and qualifiers.

Automated emails to get reviews and

Pushing reviews to Facebook

Cons: There has been nothing that we have not liked about okendo exceot for the review widget which does not reduce the size of the image thumbnails. However that does not really affect page loading.

Overall: Increase in review collection

Fantastic service

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support and ease of use was fantastic

Cons: I would like more: GA, Email ease, integrates with social.

Overall: Reviews on our webpage from our customers. It was customizable and easy to make on brand

Capterra loader

Top product, incredible customer service

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After using a competitor product for many years, we were thrilled to see that Okendo had all the same functionality at a fraction of the price. What we were most impressed with however was the level of support we received during the sales process and onboarding. The team had great care, were fast and efficient and took all of our needs and concerns into account when transitioning from the legacy product to their own. We are excited to be on board with Okendo and excited about what the future holds for this fantastic Aussie company.

Cons: N/A. Seems excellent so far and they continue to strive to add more and more functionality.

Overall: Exceptional.

Capterra loader

Basically the same features as Yotpo but way cheaper

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like being able to ask my customers specific questions during the reviews process and have them rate my products on certain criteria, for example, "Gentle" and "Effective" can be rated 1-5.

Cons: The automated email templates aren't customizable enough. I'd like to be able to include my own images and formatting.

Long but great

Jul 03, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The "feature highlight" feature, helps our customers make choices. i like that they can upload photos!

Cons: since we switched from yotpo to okendo our conversion rate on ads has plummeted, I'm not sure if it's related but it is the only thing that has changed

We really enjoy using Okendo!

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use once you get the used to it and everything is organized in one app.

Cons: It's still relatively new so their features are still growing and expanding. They are very receptive with feedback and seem to be on the ball when it comes to preparing to launch new capabilities and features.

Overall: Customers value other customers reviews so it's helpful to have them all organized on our product pages so customers can easily scroll through the reviews.

Capterra loader

Thank you Okendo Team

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team at Okendo made it very easy for us to sync this platform up with our website. We could customize it to match our branding and they assisted us with importing all of our previous reviews. Best of all, we saw an immediate uptick in community engagement once we started sending out automated product review emails.

Cons: I'm not familiar with any other review platforms, so I don't have a basis for comparison.

Overall: 10/10. Very responsive team despite the time zone difference! Helpful and attentive service.

Great Value & Features!

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is EXTREMELY user friendly and intuitive. Built for the non-tech business owner, like me, who doesn't want to take the them to "figure it out" when I need to get work done. Customer service is over the top as well with the ability to instant chat at any time if I have a question. Over the moon happy with Okendo!

Cons: So far we have not found any cons. The price is right, the customer service is right, the ease of use is right.

Okendo was great for allowing customers to leave honest reviews about our products.

Jul 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Being able to silence greifers who would leave bad reviews without a legitimate reason. These would include customers who had physically damaged their product and were upset that we would not uphold their voided warranty.

Cons: It was hard to convey the more nuanced attributes of the software to newer employees. This is very much hands on type software in that you can't really walk someone through a process without physically being able to show them what you mean.

Capterra loader

Reviews for Our Small Business

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We were able to easily set up what we wanted with the help of the customer service when we had questions. Now we're generating dozens of reviews every month to feature on our website.

Cons: It's convenient to use, so we haven't had too many issues that customer service wasn't able to help with.

Overall: We didn't have to stress about reaching our customers for reviews, Okendo does it for us.

The Perfect Review Software

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely easy to use, the template has a lot of custom features, the visuals are sharp and clean on Shopify, and it does lead to an actual increase in the number of customer reviews (compared to our previous software).

Cons: I honestly don't have any issues with this software; it covers all the areas I need. Thanks for making a great app!

Easy to integrate with and use

Jul 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great value for the price, easy to use and understand from a customer perspective. Also integrates well into the UX on the product pages.

Cons: It has been a bit difficult to coordinate with our NPS software, Delighted. Also, we do not want to enable customer media sharing - Would like an option to disable this from the backend.

Awesome Customer Service

Jul 09, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Support team handled my install and integration. Customer support has been great at answering any questions or addressing the single technical issue I've encountered

Cons: No email notifications for Q&A feature yet. Was a minor issue with the review carousel but it has since been resolved

Capterra loader

Exactly what we were looking for!

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having reviews on our site powered by Okendo has improved the overall customer experience on our product pages. We believe seeing another individual in the products we offer adds a ton of value!

Cons: We can not verify whether or not a customer received their review reward.

Been working with DTC brands for over 10 years

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to hear real honest feedback from customers. This helps with the quality and "why" of products as we look forward.

Cons: Have yet to find something I dislike. I know Okendo is working on finding new creative ways to interact the customer on their review.

Keeping users in mind

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customizable features to allow us to ask additional questions regarding the product, such as questions regarding fit, the apparel breathability, etc.

Cons: Nothing at this time but we'll definitely let you know!

Overall: Great!

Highly recommended!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Ease of use, fantastic customer service, great people behind the product

Cons: Lacking some features such as looking up sent review request emails

Excellent Stuff

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, appearance on our site, flexibility.

Cons: Not too many appearance customization options.

Extremely helpful customer service.

Jul 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The streamlining of incentivizing reviews! Combines everything into one easy to use platform. Furthermore, the ability to easily build reviews into our product pages is great!

Cons: To be honest, there isn't anything I don't like about this software. The customer service has been tremendous and the software seems to have everything in order.

Okendo - a smart, beautiful solution

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to see client reviews and photos, the options clients have in giving detailed feedback that is helpful to other purchasers, and the seamless integration with our Shopify store

Cons: It would be helpful to have a search feature to find reviews by person or product.

Helpful to have, looks great on the site

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how the reviews look on our site, and the flexibility of the code to modify to our site's aesthetic.

Cons: I wish I had a bit more freedom on my end to edit the queue, control a blacklist, and see stars as they come in on a dashboard (without reviews)

Amazing!

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, great support, and features are definitely a conversion boost for our eCommerce businesses.

Cons: Reporting can improve, but I know they're working on it!! I also think that they can improve upon settings and customizability.