# Okendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Okendo the right Review Management solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176189/Okendo/reviews --- Okendo 4.9 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Okendo Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews MC Morgan C eCommerce ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid, allowing us to showcase alternate product images from our customers.“ October 21, 2024 CX Caitlin X Retention ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: 6-12 months. “I found the additional credits very expensive (2x more per credit than our plan).“ November 27, 2025 KB Kayla B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process.“ February 7, 2026 KJ Kyle J Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “In the sales process, we were promised sorting functionality that is not possible.“ October 24, 2025 KB Kayla B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “I like that Okendo offers an easy way to create a view of reviews for my bakery website.“ February 7, 2026 KD Kishan D Sr. Manager of Customer ExperienceCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant.“ October 3, 2024 DY Darren Y Sr. Digital Marketing ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “For a DTC brand on Shopify, it's one of the cleaner solutions in the space.“ March 30, 2026 LM Laura M Project ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Navigating the platform feels clunky, and key tools are hard to access.“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Diana Karen M. Creative Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "Taking it to the next level" March 31, 2026 5.0 Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. Pros has helped us not only elevate our customer experience online and as a whole but also our product quality. Cons Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. Review Source VR Verified Reviewer Sr. Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Reliable reviews platform for DTC Shopify brands" March 30, 2026 5.0 does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it. Pros integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated. Cons The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics. Alternatives considered [LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) Reason for choosing Okendo Better integration with rest of our stack and better customer service. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better integration with rest of our stack. Review Source AS Asha S. General Manager Retail Used the software for: 1-2 years ### "Feedback" December 29, 2022 3.0 Pros Ease of use - simple to navigate and integrates with other systems well Cons price increase for what we actually use it for. Review Source WC Wendi C. Senior Manager of ECommerce and Customer Experience Consumer Goods Used the software for: 1-2 years ### "5 star worthy" March 23, 2026 5.0 We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with. Pros The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well. Cons Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased. Switched from [Loox](https://www.capterra.com/p/200494/Loox/) Price and features. Loyalty program. Rep is easy to work with and responsive. Review Source HB Helen B. Owner Apparel & Fashion Used the software for: 2+ years ### "Fabulous app for reviews and loyalty" December 23, 2025 5.0 Always a pleasure to use and to talk to representatives. Any issues are fixed immediately and queries replied to straight away. Pros Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community. Cons It's expensive compared to some other apps but the service is better to compensate for this at least. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) I was with previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way. Review Source CS Casey S. Dir of Ecomm Retail Used the software for: 2+ years ### "Five Star Review + Referral Platform" October 16, 2025 5.0 We are extremely happy with the business model, usability, and service levels that has provided for REEF over the past 3 years. Pros I really like the platform and subscription model for how easy it is to add and remove functionality. I think having all of the offerings in one place and interface is a great way to ensure customers get the most out of the platform and services. It also encourages adding on additional services because there is less onboarding than starting with a new platform.The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are invested in us making the software work for our business. Cons When first onboarding, it can be overwhelming to navigate and get over the learning curve for the interface of the platform. The builders for some of the offerings are also a bit clunky. Once you spend some time you get the hang of it, but it does take a fair bit of training and onboarding to become a super user. Switched from [Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) BV was not easy to use and did not have the robust features that we needed to effectively manage our Reviews strategy. Review Source JM Jake M. CEO Retail Used the software for: 2+ years ### "Highly Recommend Okendo for reviews" December 12, 2025 5.0 I've used multiple review platforms, and has the best balance of features, price and user experience. Pros I love the quick support, ease of the user experience and the shopify on site widgets. Super easy to use Cons The pricing could be better, as only 5-10% of people leave reviews, I am using 90% of credits that don't account to any value. Alternatives considered [Loox](https://www.capterra.com/p/200494/Loox/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo Most confident in the platform and it's features Review Source NC Natalie C. Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Easy Management Tool and Great Customer Service" November 17, 2025 5.0 Their customer service has been amazing. I've loved having a dedicated point of contact. So far, our experience has been really good. Pros I love having our Loyalty Program, Quizzes, Surveys, and Reviews all in the same place. It saves me so much time on managing all of our programs. Cons So far, there isn't anything that I've disliked about using . Everything up to this point has run smoothly. Switched from [Octane AI](https://www.capterra.com/p/213111/Octane-AI/) Cheaper, better customer service, ability to create more quizzes Review Source CX Caitlin X. Retention Manager Apparel & Fashion Used the software for: 6-12 months ### "Great support. Great product" November 27, 2025 5.0 Interface is great. There's a lot of autonomy in how you are running reviews. We have seen our review rate increase as soon as we switched over. Pros The team. From accounts, to onboarding, to customer success, and support. I have requested help on all matters of things at all times, and have been always met with a friendly and quick response. Cons We are on a annual plan which bills monthly, but during Black Friday we had more orders than ever, so ran out of credits. I found the additional credits very expensive (2x more per credit than our plan). I wish the additional credits were cheaper, especially because I am on a yearly plan, and this increase in order was a one off. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) had a bertter klaviyo integration, was better priced. Review Source AC Andrew C. Director of Customer Experience Food & Beverages Used the software for: 2+ years ### "Favorite review platform so far" October 11, 2024 5.0 Pros We've tried many different review platforms (Judge.Me, Stamped.io, Yotpo) and has the competition beat when it comes to the combination of features and pricing. Their white-glove team helps with set up to ensure that the on-site display looks great, is there to help with integrations, and is available via chat for any questions. Cons They've focused heavily on expanding to new products (Surveys, Quizzes, now Loyalty) and I think that's creating less of a focus on their core, original product. I'm concerned that in the long-run reviews may atrophy a bit, when compared to alternatives if they aren't iterating or releasing new features. Switched from [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Stamped was a very buggy platform that had issues with even the most basic offerings. Review Source JA Jason A. Director of Sales and Marketing Sporting Goods Used the software for: 2+ years ### "Very solid platform" May 13, 2024 5.0 Pros Great customer service, good review options, and have recently added their quizzes functionality. All for a good price point. Cons no complaints or things I haven't like so far Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) shopify didn't offer enough options for reviews Review Source LG Luke G. Head of Ecommerce Sporting Goods Used the software for: 1-2 years ### "Great for syndicating reviews across multiple Shopify Stores" February 14, 2024 5.0 Was really simple to on board and get set up across all of our stores. We're able to import our reviews into the platform and lots of customisations are possible with how these are displayed on site. Pros Best two features for us are the ability to syndicate our product reviews across our 8 different Shopify stores and also the ability to group products together as we have different listings for different colours. Cons The reporting isn't quite as good as another platform that we have used from a net promoter score perspective. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo It provided everything that we were looking for at the time without trying to upsell other products we didn't need. Switched from [REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/) Not able to syndicate reviews across all stores. Review Source SC Stephen C. Owner Consumer Goods Used the software for: 1-2 years ### "Does the heavy lifting..." April 4, 2024 5.0 Great - we've been very happy. Any issues we run into we have solved items via Support email team. Pros Syncs with my other apps, and works great on Shopify Plus. Cons Almost too many options, so take a minute to get used to everything and sort out how much you want to ask/require of your customer trying to leave a review. Any issues we did have, support was available. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Wanted to incorporate reward points via Loyalty Lion. Review Source BE Brandon E. Ecommerce Manager Apparel & Fashion Used the software for: 1-2 years ### "Decent app that gets the job done" February 14, 2024 4.0 Overall pretty good app that's probably the best on market and satisfies our needs. Pros Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages. Cons No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster. Alternatives considered [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Reason for choosing Okendo Pricing was the main choice, and was recommended by other industry professionals. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Pricing and Yotpo was slower to load on site. Review Source ED Elisabeth D. Director of eCommerce Apparel & Fashion Used the software for: 2+ years ### "Love it" July 18, 2019 5.0 Overall very happy with . Pros I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume. Cons I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team. Reason for choosing Okendo Cost & they have literally everything the competition has Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) We were being punished for growing (increased cost for increased customers) Review Source AH Ashleigh H. Director Retail Used the software for: 6-12 months ### "Fantastic product" October 6, 2020 5.0 Easy to use and the team made our integration seamless. Very helpful throughout the merge of our current review data. Pros We upgraded to to make it easier to capture and share reviews using our email system and displaying them online on our homepage and at a product level. It has been a game changer with the details it captures and customer photos/videos. An added bonus that it now integrates with Klaviyo our email marketing tool! Highly recommend! Cons We have two websites and it would be great to have the functionality to share reviews across both sites without duplication. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo Price and integration with Klaviyo - also saw \[SENSITIVE CONTENT HIDDEN\] speak at a Shopify event which was the final conversion Review Source RD Rachel D. Owner Apparel & Fashion Used the software for: 6-12 months ### "Fantastic App!" October 17, 2024 4.0 Excellent! Customer service was fantastic, there is no comparison between and Yotpo- it's Okendo all the way. Pros Fantastic, easy to use platform. They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing reviews; much greater than that on other apps. Cons The price. For some of the base models it's just fine but I love utilizing one app for multiple elements and as expanded I wanted to use them for reviews, etc but the pricing was getting out of hand as we packaged them. Review Source DS Dan S. CX Manager Retail Used the software for: 1-2 years ### "Very Please Okendo Customer" October 3, 2024 5.0 The app was very easy to onboard and has provided great support since we launched 18 months ago. They continue to add tools to help improve the overall customer experience to our site. Pros The app is very user friendly to set up as well to make future adjustments to the review experience. Cons We have no complaints at this time as we have been very please with . Review Source LB Lauren B. Digital Marketing Manager Retail Used the software for: 2+ years ### "Easy & Effective" October 14, 2024 5.0 Overall, I am a big fan of . Their tools are easy to use and their team is extremely helpful to work with. Pros Super easy to use, compatible with our other tools and software, and effective in achieving our goals. Cons Wish there was more data being passed between platforms, and more customization available amongst the designs. Review Source KC Kate C. Customer Service Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A great platform" October 3, 2024 5.0 We were able to collaborate easily as a team and sending many campaigns out via . The reporting is also very helpful! Pros Very user friendly! It is so easy to navigate and comes with helpful dashboards. Cons Nothing, it works for our company. We will continue to use it. Review Source CS Cael S. Growth Apparel & Fashion Used the software for: 6-12 months ### "Best Review Software Out there" October 3, 2024 5.0 Pros Great and easy to use. Nice interface. Functions well with our site Cons Takes too many clicks to add something to a group. Review Source pR pausha R. RD manager Cosmetics Used the software for: 2+ years ### "Great platform" May 22, 2024 5.0 very positive and helpful for when we need something or to utilise new things Pros Customer service and ease of use for me and my team Cons I am happy with it overall, nothing stands out as negative Review Source PG Penny G. Dir Ecomm Apparel & Fashion Used the software for: 1-2 years ### "A great reviews platform" May 20, 2024 5.0 The team is really supportive and provided us with many tips for optimizing. Pros It's very easy to manage review in . Set up was simple and the dashboard is fairly intuitive. It's also great that people can rate the sizing and say if they feel it's true to size. Cons I can't think of anything we don't like about it. But we do still need to utilize a bunch of the features. Would be nice to get some help with surveys and quizzes. Review Source Molly G. Managing Director Consumer Goods Used the software for: 6-12 months ### "Great reviews and insights tool!" January 3, 2023 5.0 Pros was really easy to set up and set live on our site. The implementation team was incredibly helpful in matching the reviews widget theme to our broader site, as well as getting it deployed on time (and in a very quick turnaround window). It has been easy to use to monitor and manage customer reviews. Cons There is some work to be done on reporting (not the easiest or most intuitive when you want to segment certain times of reviews data or attributes). I also wish there was a way to sort for reviews by attribute in the main dashboard but alas, not yet! Alternatives considered [REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/) Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Cost and functionality Review Source CC Claire C. Marketing Director Cosmetics Used the software for: 6-12 months ### "Hands down the best review app out there!" January 6, 2022 5.0 Pros I can't explain how perfect this review app is! It helped us collect over 10,000 reviews in the last 2 months and it's been the easiest app to set up! I love the sentiment functionality as it helps us assess our reviews in bulk, and you can also group-specific products together so all of the reviews are displayed in both product pages! Also, giving specific incentives for specific review types (with image, with video, etc) is incredibly easy! Cons The only change I would recommend is to be able to give a specific incentive based on the review character count. For example, reviews with less than 120 characters would receive $3 and over 120 would receive $5. Review Source