---
title: "Okendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Okendo the right Review Management solution for you? Explore 228 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/176189/Okendo/reviews/"
page_type: "reviews"
language: "en"
---

Okendo

4.9 (228)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated July 21st, 2026

# Reviews of Okendo

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

CC

Cami C

UX UI DesignerApparel & Fashion, 51 - 200 employeesUsed the software for: Less than 6 months.

“Okendo has been a good for our team, with powerful review and insights features paired with a genuinely collaborative, responsive support team.“

June 30, 2026

KJ

Kyle J

Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years.

“In the sales process, we were promised sorting functionality that is not possible.“

October 24, 2025

MC

Morgan C

eCommerce ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years.

“One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid, allowing us to showcase alternate product images from our customers.“

October 21, 2024

CX

Caitlin X

Retention ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: 6-12 months.

“I found the additional credits very expensive (2x more per credit than our plan).“

November 27, 2025

KB

Kayla B

OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months.

“What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process.“

February 7, 2026

KD

Kishan D

Sr. Manager of Customer ExperienceCosmetics, 11 - 50 employeesUsed the software for: 1-2 years.

“I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant.“

October 3, 2024

KB

Kayla B

OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months.

“I like that Okendo offers an easy way to create a view of reviews for my bakery website.“

February 7, 2026

LM

Laura M

Project ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months.

“Navigating the platform feels clunky, and key tools are hard to access.“

October 15, 2024

## Showing most helpful reviews

Showing 1-25 of 228 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Diana Karen M.  
Creative Operations Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Taking it to the next level"

March 31, 2026

5.0

Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website.

Pros

Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality.

Cons

Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it.

Review Source

VR

Verified Reviewer  
Sr. Digital Marketing Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Reliable reviews platform for DTC Shopify brands"

March 30, 2026

5.0

Okendo does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it.

Pros

Okendo integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated.

Cons

The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics.

Alternatives considered

[LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/)

Reason for choosing Okendo

Better integration with rest of our stack and better customer service.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Better integration with rest of our stack.

Review Source

CC

Cami C.  
UX UI Designer  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Insightful, customizable, and backed by a great team."

June 30, 2026

5.0

Okendo has been a good for our team, with powerful review and insights features paired with a genuinely collaborative, responsive support team.

Pros

Beyond the product itself, \[sensitive content hidden\] and his team have been receptive to our customization requests and worked with us to tailor the experience to fit our brand and our users' needs.

Cons

I would like to have been able to customize alignment & spacing out of the box. As well as button placements and minor UI things.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Customization, features, AI Summaries and customer support

Review Source

AS

Asha S.  
General Manager  
Retail  
Used the software for: 1-2 years

### "Feedback"

December 29, 2022

3.0

Pros

Ease of use - simple to navigate and integrates with other systems well

Cons

price increase for what we actually use it for.

Review Source

ML

Melanie L.  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "OKENDO IS THE BEST"

June 4, 2026

5.0

It's been very positive! The best way to go is to onboard across all products they offer because they are all related and can help each other out. All the data that has come from using this platform has been game-changing for my business.

Pros

How easy it is to set up with the help of the team and to see incredible results and engagement from customers right away from all products within the platform.

Cons

There are not really any cons - it can be pricey depending on what size business you are but I got onboarded with a great price for all products once I spoke to the onboarding team about my specific goals and needs.

Review Source

WC

Wendi C.  
Senior Manager of ECommerce and Customer Experience  
Consumer Goods  
Used the software for: 1-2 years

### "5 star worthy"

March 23, 2026

5.0

We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with.

Pros

The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well.

Cons

Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased.

Switched from

[Loox](https://www.capterra.com/p/200494/Loox/)

Price and features. Loyalty program. Rep is easy to work with and responsive.

Review Source

HB

Helen B.  
Owner  
Apparel & Fashion  
Used the software for: 2+ years

### "Fabulous app for reviews and loyalty"

December 23, 2025

5.0

Always a pleasure to use and to talk to Okendo representatives. Any issues are fixed immediately and queries replied to straight away.

Pros

Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community.

Cons

It's expensive compared to some other apps but the service is better to compensate for this at least.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

I was with Okendo previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way.

Review Source

JA

Jeanette A.  
Customer Experience Manager  
Consumer Goods  
Used the software for: 6-12 months

### "Insighful Customer Experience"

July 17, 2026

5.0

Pros

\[sensitive content hidden\] is very insightful and helpful when suggesting and making changes to our account. She is very thorough and open to assisting with any problems we may run into.

Cons

There aren't many things I dislike. I do feel there are a lot of things to set up, but we are fairly newer so I imagine once we get everything going it will be less.

Switched from

[Smile.io](https://www.capterra.com/p/169446/Smile-io/)

We wanted to consolidate our products used.

Review Source

KU

Kenny U.  
Ecom Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Helpful people, great product"

July 13, 2026

5.0

Helpful support team to help ensure a smooth experience. The team offers the most amazing support needed to ensure we're using the platform at its fullest.

Pros

Quick and easy backend to manage the product. Has a lot of thoughts behind the product design to really target true users.

Cons

Not much at the moment, but if I'd have to say, it'll be the lack of a search functionality to get to settings/menus in the dashboard.

Review Source

RB

Richard B.  
E-commerce Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Working With Okendo"

July 8, 2026

5.0

Overall my expereince working with Okendo has been very good. Our customer support representative \[sensitive content hidden\] has been great to work with. He is very proactive.

Pros

Okendo has been very easy to work with and understand how the platform works. Very user freindly to work with.

Cons

I have not come across anything to date that I can that I do not like about working with Okendo. Been very good so far.

Review Source

CM

Cammie M.  
Ecommerce Manager  
Retail  
Used the software for: 1-2 years

### "Easy to use and brands have a lot of control!"

October 15, 2024

5.0

Great experience overall! Okendo checks all the boxes that our previous review platform, Trustpilot, couldn't do. I also like the other capabilities Okendo has beyond reviews but we have not dipped into that yet.

Pros

Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works in favor of the brand - we have more control over our reviews.

Cons

Review request templates don't look the nicest.

Switched from

[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)

Trust pilot was expensive, didn't give brands a lot of control over their reviews, and didn't have features we needed.

Review Source

NH

Nikita H.  
Email Marketing Specialist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A solid review solution"

October 15, 2024

5.0

Pros

Okendo is easy to navigate and offers simple integration and functionality that other review platforms we've worked with do not.

Cons

The onboarding experience was a challenge, especially when dealing with a nuanced site. That's something for Okendo to work on in the future.

Switched from

[Stamped.io](https://www.capterra.com/p/215605/Stamped-io/)

Continuous tech issues, limited functionality and integrations.

Review Source

ZM

Zach M.  
Retention Marketing  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Well-rounded, convenient way to collect customer reviews!"

October 8, 2024

5.0

Pros

Very good UI & looks great on the website and convenient to have surveys as well.

Cons

Nothing much, price could be better but it's nothing absurd.

Alternatives considered

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Reason for choosing Okendo

More cost effective and seemed like it had a better dashboard experience for us to use.

Review Source

LG

Luke G.  
Head of Ecommerce  
Sporting Goods  
Used the software for: 1-2 years

### "Great for syndicating reviews across multiple Shopify Stores"

February 14, 2024

5.0

Was really simple to on board and get set up across all of our stores. We're able to import our reviews into the platform and lots of customisations are possible with how these are displayed on site.

Pros

Best two features for us are the ability to syndicate our product reviews across our 8 different Shopify stores and also the ability to group products together as we have different listings for different colours.

Cons

The reporting isn't quite as good as another platform that we have used from a net promoter score perspective.

Alternatives considered

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Reason for choosing Okendo

It provided everything that we were looking for at the time without trying to upsell other products we didn't need.

Switched from

[REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/)

Not able to syndicate reviews across all stores.

Review Source

JA

Jason A.  
Director of Sales and Marketing  
Sporting Goods  
Used the software for: 2+ years

### "Very solid platform"

May 13, 2024

5.0

Pros

Great customer service, good review options, and have recently added their quizzes functionality. All for a good price point.

Cons

no complaints or things I haven't like so far

Switched from

[Shopify](https://www.capterra.com/p/83891/Shopify/)

shopify didn't offer enough options for reviews

Review Source

BE

Brandon E.  
Ecommerce Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Decent app that gets the job done"

February 14, 2024

4.0

Overall pretty good app that's probably the best on market and satisfies our needs.

Pros

Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages.

Cons

No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster.

Alternatives considered

[Stamped.io](https://www.capterra.com/p/215605/Stamped-io/)

Reason for choosing Okendo

Pricing was the main choice, and Okendo was recommended by other industry professionals.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Pricing and Yotpo was slower to load on site.

Review Source

ED

Elisabeth D.  
Director of eCommerce  
Apparel & Fashion  
Used the software for: 2+ years

### "Love it"

July 18, 2019

5.0

Overall very happy with Okendo.

Pros

I love how easy it was to implement, love the plethora of questions we can ask our customers to get super indepth reviews. I love the image upload option for customers. And I ESPECIALLY love that the price isn't based on how many reviews we get - we switched from Yotpo because we were getting punished for increased order volume.

Cons

I wish we were able to break down the reviews in an easily digestible report for our design team. As is, they have to really drill down into the app to see reviews. Wish there was an ability to toggle reporting options with images, SKU's, etc. so that I could present to our team.

Reason for choosing Okendo

Cost & they have literally everything the competition has

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

We were being punished for growing (increased cost for increased customers)

Review Source

EK

Emily K.  
CX Coordinator  
Apparel & Fashion  
Used the software for: 1-2 years

### "Kudos Okendo"

October 11, 2024

5.0

Overall Okendo has been a great service and we look forward to continuing to use it and explore additional features that are offered.

Pros

Ease of use and variety of service offerings

Cons

Lack of customization on some features can make it challenging to optimize.

Review Source

DS

Dan S.  
CX Manager  
Retail  
Used the software for: 1-2 years

### "Very Please Okendo Customer"

October 3, 2024

5.0

The app was very easy to onboard and has provided great support since we launched 18 months ago. They continue to add tools to help improve the overall customer experience to our site.

Pros

The app is very user friendly to set up as well to make future adjustments to the review experience.

Cons

We have no complaints at this time as we have been very please with Okendo.

Review Source

KD

Kishan D.  
Sr. Manager of Customer Experience  
Cosmetics  
Used the software for: 1-2 years

### "Feeling Confident with Okendo going into BFCM"

October 3, 2024

5.0

Overall, we receive the support we need from our CSM and are happy with our service from Okendo.

Pros

I like that we are able to directly approve and deny reviews within the portal.

Cons

I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant. We have receive repeat offenders leaving marketing reviews for other brands.

Review Source

CA

Christina A.  
Sr Dir Ecom  
Cosmetics  
Used the software for: 6-12 months

### "Solid tool "

October 4, 2024

4.0

Pros

Easy to use, easily integrates with our tools, products integrate nicely with each other

Cons

Dashboard feels a little outdated - can only access review information via an export aside from high level KPIs. The referral platform has some improvements to make with integrating into Klaviyo and fraud detection.

Review Source

JA

Julian A.  
Founder  
Apparel & Fashion  
Used the software for: 2+ years

### "Perfect for a clothing brand "

May 22, 2024

5.0

Pros

Love the review sliders that help prospective customers gage the fit, quality or anything else you’d like to set (we’re a clothing brand called TITAN and we use those, specifically) The ease of use and management of incoming reviews is phenomenal. Widgets on-site look clean and simple while also providing ample amount of information to customers. I could go on, but you should try them out and see everything they have to offer for yourself.

Cons

No cons at all to be completely honest.

Review Source

MM

Mia M.  
Digital Marketing Manager  
Retail  
Used the software for: 2+ years

### "Okendo is the BEST for reviews!"

May 19, 2024

5.0

Pros

We have used Okendo for reviews for the past few years. We moved over from another platform and have never looked backed. Okendo is easy to use and the support staff are great - always ready to help! We are about to implement Okendo Quizzes and we look forward to seeing how that will grow our platform even more. We highly recommend Okendo for reviews!

Cons

We haven't found any cons with Okendo (yet) and I doubt we will!

Review Source

Molly G.  
Managing Director  
Consumer Goods  
Used the software for: 6-12 months

### "Great reviews and insights tool!"

January 3, 2023

5.0

Pros

Okendo was really easy to set up and set live on our site. The implementation team was incredibly helpful in matching the reviews widget theme to our broader site, as well as getting it deployed on time (and in a very quick turnaround window). It has been easy to use to monitor and manage customer reviews.

Cons

There is some work to be done on reporting (not the easiest or most intuitive when you want to segment certain times of reviews data or attributes). I also wish there was a way to sort for reviews by attribute in the main dashboard but alas, not yet!

Alternatives considered

[REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/)

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Cost and functionality

Review Source

CC

Claire C.  
Marketing Director  
Cosmetics  
Used the software for: 6-12 months

### "Hands down the best review app out there!"

January 6, 2022

5.0

Pros

I can't explain how perfect this review app is! It helped us collect over 10,000 reviews in the last 2 months and it's been the easiest app to set up! I love the sentiment functionality as it helps us assess our reviews in bulk, and you can also group-specific products together so all of the reviews are displayed in both product pages! Also, giving specific incentives for specific review types (with image, with video, etc) is incredibly easy!

Cons

The only change I would recommend is to be able to give a specific incentive based on the review character count. For example, reviews with less than 120 characters would receive $3 and over 120 would receive $5.

Review Source