--- title: "Okendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Okendo the right Review Management solution for you? Explore 236 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176189/Okendo/reviews/" page_type: "reviews" language: "en" --- Okendo 4.9 (236) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 17th, 2026 # Reviews of Okendo Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CC Cami C UX UI DesignerApparel & Fashion, 51 - 200 employeesUsed the software for: Less than 6 months. “Okendo has been a good for our team, with powerful review and insights features paired with a genuinely collaborative, responsive support team.“ June 30, 2026 KJ Kyle J Director of EcommerceConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “In the sales process, we were promised sorting functionality that is not possible.“ October 24, 2025 MC Morgan C eCommerce ManagerRetail, 201 - 500 employeesUsed the software for: More than 2 years. “One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid, allowing us to showcase alternate product images from our customers.“ October 21, 2024 CX Caitlin X Retention ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: 6-12 months. “I found the additional credits very expensive (2x more per credit than our plan).“ November 27, 2025 DY Darren Y Sr. Digital Marketing ManagerApparel & Fashion, 11 - 50 employeesUsed the software for: More than 2 years. “For a DTC brand on Shopify, it's one of the cleaner solutions in the space.“ March 30, 2026 KD Kishan D Sr. Manager of Customer ExperienceCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “I wish there was a way to block certain customers from leaving reviews that were not appropriate or irrelevant.“ October 3, 2024 KB Kayla B OwnerFood & Beverages, Self-employedUsed the software for: Less than 6 months. “What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process.“ February 7, 2026 LM Laura M Project ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Navigating the platform feels clunky, and key tools are hard to access.“ October 15, 2024 ## Showing most helpful reviews Showing 1-25 of 236 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mikhail van spencer C. Ecommerce Support Specialist Food & Beverages Used the software for: 2+ years ### "Our Okendo experience" July 31, 2026 5.0 Very good. Superb. Our merchant account manager \[sensitive content hidden\] is on top of things and proactive in making sure that we have best in class experience and utilizing knowledge Pros overall platform and ease of integration to our tech stack with shopify and other external review partners for retailers like bazaarvoice is streamlined. The up to date technologies and evolution of platform is top notch and helpful to gain more trust on your brand and products. Cons I dont see any of it yet, we are happy at what we have and paid for. Hopefully there is other integration that would be involved in future with other big providers like skio or other. Review Source TV Thomas V. Senior Ecommerce Operations Manager Consumer Goods Used the software for: 2+ years ### "Seamless Integration, Top-Tier Support, and Real Business Growth with Okendo" August 25, 2026 5.0 Overall, Okendo has been a pleasure to work with. Our CSM is great, the features available are exactly what we are looking for, and we hope the product only gets better. Pros The user interface is very easy to use and straight forward. Okendo also has a lot of features we were looking for, all built into a single platform. More importantly, our CSM has assisted us with creating a great customer experience as well as growing our business. Cons Costs can add up quickly depending on what you are looking for, however, we have had a positive experience with the enhancements we paid for. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Overall a better experience working with Okendo. From features, pricing, and customer service (CSM mainly), we are very happy with our decision. Review Source AS Asha S. General Manager Retail Used the software for: 1-2 years ### "Feedback" December 29, 2022 3.0 Pros Ease of use - simple to navigate and integrates with other systems well Cons price increase for what we actually use it for. Review Source MM Manda M. Director of Marketing Consumer Goods Used the software for: 6-12 months ### "Excellent customer support" August 27, 2026 5.0 Pros Their support team is incredibly helpful! \[sensitive content hidden\] has been an awesome partner to help us get the most out of the platform and features. Cons No complaints. Everything has been easy to use so far and we're enjoying all of the features to support segmentation. Switched from [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Better features, like segmentation and surveys Review Source SK Saurabh K. Shopify Solutions Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Strong Loyalty & Referral Platform with Excellent Account Support" August 14, 2026 5.0 Overall, our experience with Okendo has been very positive. The platform has helped us manage our loyalty and customer referral programs across multiple Shopify stores, and the support we receive from the account and product teams has been a major advantage. The combination of competitive pricing, multi-store support, responsive account management, regular consultations, and practical solutions to platform limitations makes Okendo a strong option for Shopify merchants looking to build and grow loyalty and referral programs. We particularly value the ongoing support and strategic recommendations we receive rather than just having access to the software. The team actively helps us think about how to improve adoption, engagement, and revenue from the programs. Pros The biggest strengths for us are the overall value, flexibility, and support from the Okendo team. We currently use Okendo across 12 Shopify stores for our loyalty/rewards and referral programs, and the commercial value we receive for the setup has been excellent. The platform gives us a good foundation for managing customer loyalty and referrals, while the Okendo team has been very helpful in understanding our requirements and suggesting ways to improve participation and revenue from the programs. Our account manager, \[sensitive content hidden\], has been particularly helpful and responsive. We regularly connect with the team, and they proactively share recommendations around promoting the loyalty program, increasing engagement, and maximizing the revenue potential from the program. Another positive point is their willingness to help when we encounter platform limitations. There have been cases where the exact functionality we needed wasn't available out of the box, but the team worked with us to identify practical workarounds and provided additional support to help us achieve the desired outcome. Cons There were a few areas where we have found the platform lacking certain features or flexibility that would be useful for our specific business requirements. However, in most cases, the Okendo team has been willing to work with us and provide a workaround or alternative approach, which has helped us continue moving forward. Review Source AW Alena W. VP of Marketing Apparel & Fashion Used the software for: 1-2 years ### "Just what we needed for Reviews" August 11, 2026 5.0 Pros Happy we switched to Okendo. Go-live was painless and it's been very easy for our teams to moderate and feature reviews in marketing materials. We're very happy with the support we've received from the entire Okendo team. Cons The Gorgias intergration could have a little bit more features to appropriately route specific types of reviews, but we've built workarounds internally to solve for this. Review Source JA Jeanette A. Customer Experience Manager Consumer Goods Used the software for: 6-12 months ### "Insighful Customer Experience" July 17, 2026 5.0 Pros \[sensitive content hidden\] is very insightful and helpful when suggesting and making changes to our account. She is very thorough and open to assisting with any problems we may run into. Cons There aren't many things I dislike. I do feel there are a lot of things to set up, but we are fairly newer so I imagine once we get everything going it will be less. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) We wanted to consolidate our products used. Review Source ER Erick R. Team Lead Apparel & Fashion Used the software for: 6-12 months ### "Great Update with Okendo" August 3, 2026 5.0 Very helpful and resourceful for new ideas/suggestions. It has completely transformed my daily work! Pros Learning Curve - very helpful and fun! I thoroughly enjoyed the engaging lessons and superb content! Cons None. I have not found a single thing to dislike about Okendo. It works perfectly for all our needs. Review Source SA Stephany A. Marketing Cosmetics Used the software for: 1-2 years ### "Okendo Review" August 11, 2026 5.0 It's been great. \[sensitive content hidden\] has always been very helpful when I've reached out with questions, the functionality is also very easy to understand. Pros Okendo has become one of our most powerful tools for understanding our customers. The ability to ask the right questions and get real, actionable feedback has completely changed how we approach our marketing, from the campaigns we build to the products we develop next. The platform itself is intuitive and easy to navigate, Cons We can't change the products under the review widget. Some products that we don't sell show up sometimes so it would be great to able to remove them or add certain product we want people to see. Review Source KU Kenny U. Ecom Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Helpful people, great product" July 13, 2026 5.0 Helpful support team to help ensure a smooth experience. The team offers the most amazing support needed to ensure we're using the platform at its fullest. Pros Quick and easy backend to manage the product. Has a lot of thoughts behind the product design to really target true users. Cons Not much at the moment, but if I'd have to say, it'll be the lack of a search functionality to get to settings/menus in the dashboard. Review Source SF Shayne F. Co-Founder Apparel & Fashion Used the software for: 6-12 months ### "Verry happy customer!" October 15, 2024 5.0 Okendo has been a game-changer for us! The integration with Shopify was seamless, and setting up review requests was super easy. I love how customizable everything is, and the reviews have really helped build trust with our customers. Their support team has been amazing too—always responsive and helpful! Pros I like the UI on the website. Backend is very easy to navigate and work with. Customer service very good. Cons Pricing can be a bit sharper, especially for low volume smaller businesses. Alternatives considered [Judge.me](https://www.capterra.com/p/215990/Judge-me/)[Growave](https://www.capterra.com/p/180203/SocialShopWave/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo Customer experience, price, and UI. Good feeling. Review Source JZ James Z. Operations Manager Furniture Used the software for: 6-12 months ### "Okendo and Shopify works great" October 14, 2024 5.0 Positive so far, hopefully we can fix deliverability issue. Pros Easy integration into Shopify. The team was great with the setup and the UI was easy to use Cons Seem like deliverability of review request aren't as good as other platforms. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Saved money and better functionality with Okendo Review Source NH Nikita H. Email Marketing Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "A solid review solution" October 15, 2024 5.0 Pros Okendo is easy to navigate and offers simple integration and functionality that other review platforms we've worked with do not. Cons The onboarding experience was a challenge, especially when dealing with a nuanced site. That's something for Okendo to work on in the future. Switched from [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Continuous tech issues, limited functionality and integrations. Review Source HH Heather H. Founder, Digital Strategist and Copywriter Marketing and Advertising Used the software for: 2+ years ### "Best App for Customer Reviews (& Amazing Customer Support)" October 15, 2024 5.0 Overall, Okendo has been so easy and fast to implement. Super user friendly, and such a great support team if I have any questions. Pros Easy to use, amazingly helpful and friendly and proactive support team! Cons There's nothing I suggest doing better- y'all are crushing it! Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better functionality, use and customer support Review Source VR Verified Reviewer Director of Ecommerce Apparel & Fashion Used the software for: 6-12 months ### "Value and flexibility" May 7, 2024 5.0 Pros Super easy setup, the Okendo team took care of 90% of it. Account management team is great, and they've been proactive about allowing us access to try other parts of the Okendo ecosystem. Cons Nothing, I can't say enough about Okendo... it's great Reason for choosing Okendo Yotpo is crazy expensive. Okendo does it all and more Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Cost and features. Okendo is a clear winner in the space Review Source BE Brandon E. Ecommerce Manager Apparel & Fashion Used the software for: 1-2 years ### "Decent app that gets the job done" February 14, 2024 4.0 Overall pretty good app that's probably the best on market and satisfies our needs. Pros Speed - easily the most visually pleasing the easily intregratable widget to add to our product/collection/site pages. Cons No ability to set notifications for negative reviews, have to manually search them. Would like to see some improvement here so we can catch and handle negative experiences faster. Alternatives considered [Stamped.io](https://www.capterra.com/p/215605/Stamped-io/) Reason for choosing Okendo Pricing was the main choice, and Okendo was recommended by other industry professionals. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Pricing and Yotpo was slower to load on site. Review Source BW Beth W. Founder Retail Used the software for: 2+ years ### "Easy to use, cost effective" May 20, 2024 5.0 Pros Very easy to use and integrate into our Shopify store, great features to review & respond before publishing and moving reviews over to other products when required Cons I have found it difficult in the past to import reviews from other platforms Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo My web developer was more experiences in Okendo Review Source MC Morgan C. eCommerce Manager Retail Used the software for: 2+ years ### " Powerful, Easy-to-Use Review & UGC Tool" October 21, 2024 5.0 Okendo has been an absolute game-changer for our business when it comes to capturing and displaying product reviews! The ease of collecting customer feedback and seamlessly integrating those reviews into our website has exceeded our expectations. One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid, allowing us to showcase alternate product images from our customers. This adds so much authenticity and visual appeal to our product pages, giving potential buyers confidence in their purchase. We’ve also recently expanded our use of the Okendo suite, trying out both Surveys and Referrals. The Surveys tool is fantastic for capturing first-party data directly from our customers—super insightful and easy to set up! However, the Referral program didn’t quite deliver the impact we were hoping for, but it’s still a solid feature worth exploring depending on your needs. Overall, Okendo remains an invaluable asset for driving engagement through customer reviews and UGC. Highly recommended for any e-commerce store looking to elevate their brand and build trust with their audience! Pros On-site diplays for product reviews. Okendo Media Grid and Carousel Cons Referral program is not quite as impactful as we had hoped Review Source RD Rachel D. Owner Apparel & Fashion Used the software for: 6-12 months ### "Fantastic App!" October 17, 2024 4.0 Excellent! Customer service was fantastic, there is no comparison between Okendo and Yotpo- it's Okendo all the way. Pros Fantastic, easy to use platform. They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing reviews; much greater than that on other apps. Cons The price. For some of the base models it's just fine but I love utilizing one app for multiple elements and as Okendo expanded I wanted to use them for reviews, etc but the pricing was getting out of hand as we packaged them. Review Source LM Laura M. Project Manager Consumer Goods Used the software for: Less than 6 months ### "Solid Features, But User Experience Needs Refinement" October 15, 2024 4.0 Pros The Okendo backend platform is intuitive and easy to use. Their support teams are responsive. Cons Okendo offers useful loyalty features, but the customer experience is not intuitive. Navigating the platform feels clunky, and key tools are hard to access. It has potential but needs improvements for a smoother, more user-friendly experience. Review Source JA Julian A. Founder Apparel & Fashion Used the software for: 2+ years ### "Perfect for a clothing brand " May 22, 2024 5.0 Pros Love the review sliders that help prospective customers gage the fit, quality or anything else you’d like to set (we’re a clothing brand called TITAN and we use those, specifically) The ease of use and management of incoming reviews is phenomenal. Widgets on-site look clean and simple while also providing ample amount of information to customers. I could go on, but you should try them out and see everything they have to offer for yourself. Cons No cons at all to be completely honest. Review Source AH Alyssa H. Digital Experience Manager Cosmetics Used the software for: 2+ years ### "Just what we need!" December 13, 2022 5.0 Pros Okendo back end is super user friendly - take 10 minutes to poke around and you'll be a master. If you have any questions their customer support is just a click away and can easily go into your account and point you in the right direction. Cons There may already be a way to do this, but I would love to integrate the review email with our Email service provider so we can make it more on brand. Review Source David V. COO Information Technology and Services Used the software for: 2+ years ### "Fantastic product & team" February 11, 2024 5.0 Pros I work at a Shopify+ agency and we use Okendo's products extensively for our merchants. We have done 30+ installations of the various products. Okendo is a fantastic platform that I would highly recommend to any eCommerce merchants. The features available in each of their products is well thought out and enables any merchant to create and identify Superfans. The integration with Klaviyo in particular is absolutely invaluable. The onboarding experience is also always top-notch, and customer service is always a very high quality. Cons Although I am forced to fill out this section, I don't see any cons about Okendo. Review Source Aaron Wayne L. Director of Digital Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Okendo Is Everything I Ever Wanted In A Customer Review App" July 18, 2019 5.0 Pros I've used a handful of customer review apps, (Yotpo, Feefo, Stamped, Judge.me) and Okendo is by far my favorite. It's extremely easy to use, the user experience for submitting written reviews, plus video and images, is very well-designed. I have now implemented Okendo on 2 separate ecommerce sites, and we've been able to dramatically increase our review volume solely because of Okendo. For our products, giving customers the ability to review product attributes (taste, effectiveness, etc) means our customer reviews even more helpful to prospective customers. Customizing these attributes is extremely easy. The team at Okendo is also tremendously helpful and they do everything they can to make sure we are pleased. They have been one of the best support teams I've ever worked with. Cons Customizing certain things isn't always easy or accessible for non-dev users. Support has been helpful for resolving most issues. Rewards could be a little more advanced and customizable. Reason for choosing Okendo Great sales experience and Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Cost and user experience Review Source Molly G. Managing Director Consumer Goods Used the software for: 6-12 months ### "Great reviews and insights tool!" January 3, 2023 5.0 Pros Okendo was really easy to set up and set live on our site. The implementation team was incredibly helpful in matching the reviews widget theme to our broader site, as well as getting it deployed on time (and in a very quick turnaround window). It has been easy to use to monitor and manage customer reviews. Cons There is some work to be done on reporting (not the easiest or most intuitive when you want to segment certain times of reviews data or attributes). I also wish there was a way to sort for reviews by attribute in the main dashboard but alas, not yet! Alternatives considered [REVIEWS.io](https://www.capterra.com/p/201733/REVIEWS-io/) Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Cost and functionality Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.