# Okendo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Okendo Software - reviews, pricing plans, popular comparisons to other Review Management products and more.

Source: https://www.capterra.com/p/176189/Okendo

---

# 

 Okendo Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Okendo

## What is Okendo?

Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 18,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.

## What is Okendo used for?

[Review Management](https://www.capterra.com/review-management-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)

Overall rating

Based on 221 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$19

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Okendo alternatives

Highest Rated

[5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.9 (80)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/)

Starting price

$119.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/176189/Okendo/alternatives/)

## Who uses Okendo?

Based on Capterra reviews from the past 6 years

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Review Monitoring

4.9 (51)

70.59% of 51 reviewers that rated this feature as important or highly important

Automatically monitor and receive alerts for any new online reviews

Negative Feedback Management

4.8 (50)

58.00% of 50 reviewers that rated this feature as important or highly important

Identify, track, and respond to negative feedback

Review Request

4.7 (50)

70.00% of 50 reviewers that rated this feature as important or highly important

Allows businesses to request reviews from their customers

Dashboard

4.6 (49)

59.18% of 49 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Review Notification

4.6 (45)

53.33% of 45 reviewers that rated this feature as important or highly important

Notifies a business when a review is left

Response Management

4.7 (27)

59.26% of 27 reviewers that rated this feature as important or highly important

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Okendo 29 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Record customer information, purchase history, and other notes

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Reminders sent via email

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Allows for businesses to run a variety of different campaigns across different channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Identify, track, and respond to negative feedback

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Ratings/Reviews

Log and store the source of contacts/leads

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Allows businesses to manage badges from review websites.

Automatically monitor and receive alerts for any new online reviews

Notifies a business when a review is left

Allows businesses to request reviews from their customers

Strategize and implement rewards for returning customers, employees and other members

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allows businesses to share their videos on social media.

Set up connections to third-party platforms to improve business processes

An extended application or connector that enables users to perform additional services with their current set of tools

Features

4.6 (221)

4.6

Based on 221 reviews

## Pricing

Value for money

4.6 (204)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/176189/Okendo/pricing/)

Essential

$19.00

Other,Per Month

It includes:

-   15+ Review Displays
-   Google Rich Snippets
-   Photo & Video Reviews
-   Review Request Emails
-   Rewards Engine

Growth

$119.00

Other,Per Month

It includes:

-   Attribute Ratings
-   Email Sequences
-   Free Installation
-   Google Shopping
-   Q&A

Power

$299.00

Other,Per Month

It includes:

-   Advanced Reporting
-   Attribute Filters
-   Dedicated Success Manager
-   Full Design Customizations
-   Klaviyo Integration
-   Media Galleries
-   Sentiment Analysis

Advanced

$499.00

Other,Per Month

It includes:

-   API Access
-   Bazaarvoice Integration
-   Dedicated Developer Support
-   Headless Support
-   Unlimited Storefronts

Value for money

4.6 (204)

4.6

Based on 204 reviews

## Integrations

[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[

Omnisend](https://www.capterra.com/p/153508/Omnisend/)[

Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[

AfterShip](https://www.capterra.com/p/178663/AfterShip/)

## Support, customer service and training options

Customer Service

4.8 (209)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (209)

4.8

Based on 209 reviews

## User reviews

Overall rating

4.9

Based on 221 reviews

Filter by rating

5(195)

4(21)

3(4)

2(0)

1(1)

Mentioned topic

Sorted by most recent

WC

Wendi C.

Senior Manager of ECommerce and Customer Experience

Consumer Goods

### "5 star worthy"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 23, 2026

We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with.

Pros

The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well.

Cons

Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased.

Switched from

[Loox](https://www.capterra.com/p/200494/Loox/)

Price and features. Loyalty program. Rep is easy to work with and responsive.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KB

Kayla B.

Owner

Food & Beverages

### "Satisfied Customer"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 7, 2026

I use Okendo to manage reviews for my bakery website, appreciating its user-friendly interface, helpful staff, and instant chat support. However, I find the installation process challenging due to the coding required, which does not align with my non-technical background. I rated it a 9 out of 10 for likelihood to recommend.

Pros

I like that Okendo offers an easy way to create a view of reviews for my bakery website. The staff are easy to communicate with, which is a big plus for me. I also appreciate that the directions are straightforward and the website has a clean appearance. What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process. The initial setup of Okendo was also very easy.

Cons

I find there's too much copy and paste or coding to install. I don't know anything about code, so some of the steps were new to me. There also isn’t an 'Add' button as specified in the written instructions.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HB

Helen B.

Owner

Apparel & Fashion

### "Fabulous app for reviews and loyalty"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 23, 2025

Always a pleasure to use and to talk to Okendo representatives. Any issues are fixed immediately and queries replied to straight away.

Pros

Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community.

Cons

It's expensive compared to some other apps but the service is better to compensate for this at least.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

I was with Okendo previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jake M.

CEO

Retail

### "Highly Recommend Okendo for reviews"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 12, 2025

I've used multiple review platforms, and Okendo has the best balance of features, price and user experience.

Pros

I love the quick support, ease of the user experience and the shopify on site widgets. Super easy to use

Cons

The pricing could be better, as only 5-10% of people leave reviews, I am using 90% of credits that don't account to any value.

Alternatives considered

[Loox](https://www.capterra.com/p/200494/Loox/)

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Reasons for choosing Okendo

Most confident in the platform and it's features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CX

Caitlin X.

Retention Manager

Apparel & Fashion

### "Great support. Great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 27, 2025

Interface is great. There's a lot of autonomy in how you are running reviews. We have seen our review rate increase as soon as we switched over.

Pros

The team. From accounts, to onboarding, to customer success, and support. I have requested help on all matters of things at all times, and have been always met with a friendly and quick response.

Cons

We are on a annual plan which bills monthly, but during Black Friday we had more orders than ever, so ran out of credits. I found the additional credits very expensive (2x more per credit than our plan). I wish the additional credits were cheaper, especially because I am on a yearly plan, and this increase in order was a one off.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Okendo had a bertter klaviyo integration, was better priced.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NC

Natalie C.

Digital Marketing Manager

Apparel & Fashion

### "Easy Management Tool and Great Customer Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2025

Their customer service has been amazing. I've loved having a dedicated point of contact. So far, our experience has been really good.

Pros

I love having our Loyalty Program, Quizzes, Surveys, and Reviews all in the same place. It saves me so much time on managing all of our programs.

Cons

So far, there isn't anything that I've disliked about using Okendo. Everything up to this point has run smoothly.

Switched from

[Octane AI](https://www.capterra.com/p/213111/Octane-AI/)

Cheaper, better customer service, ability to create more quizzes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Carolina M.

Website Manager

Consumer Goods

### "A complete and reliable reviews platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2025

My overall experience with Okendo has been great. The onboarding was smooth, fast, and extremely well-supported. Implementation was quick, and any questions we had were answered right away by their team. Their support has been consistent, responsive, and genuinely helpful, which made the whole process much easier than expected.

Pros

What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term.

Cons

The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made everything very easy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KJ

Kyle J.

Director of Ecommerce

Consumer Goods

### "Great product with great support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 24, 2025

Great product with great support. We started with Reviews in our first year and expanded to add Referrals as well. It is a great user-friendly platform and we are happy with the partnership.

Pros

On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams.

Cons

In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions.

Switched from

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)

Functionality and price were not competitive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Casey S.

Dir of Ecomm

Retail

### "Five Star Review + Referral Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 16, 2025

We are extremely happy with the business model, usability, and service levels that Okendo has provided for REEF over the past 3 years.

Pros

I really like the Okendo platform and subscription model for how easy it is to add and remove functionality. I think having all of the offerings in one place and interface is a great way to ensure customers get the most out of the platform and services. It also encourages adding on additional services because there is less onboarding than starting with a new platform.The service level that the account team provides is also stellar, and I always feel like the people I'm talking to are invested in us making the software work for our business.

Cons

When first onboarding, it can be overwhelming to navigate and get over the learning curve for the interface of the platform. The builders for some of the offerings are also a bit clunky. Once you spend some time you get the hang of it, but it does take a fair bit of training and onboarding to become a super user.

Switched from

[Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/)

BV was not easy to use and did not have the robust features that we needed to effectively manage our Reviews strategy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kortney M.

Owner

Luxury Goods & Jewelry

### "My favourite review tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 23, 2025

Great tool, easily customisable and with a support team available for all questions.

Pros

Easy to use, great looking display on my store, and with a great support team

Cons

The original price, but they now have a free basic plan which is good for small businesses

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/176189/Okendo/reviews/)

Popular comparisons

[Trustpilot vs Okendo](https://www.capterra.com/compare/169618-176189/Trustpilot-vs-Okendo)[TrueReview vs Okendo](https://www.capterra.com/compare/176189-210085/Okendo-vs-TrueReview)[Birdeye vs Okendo](https://www.capterra.com/compare/152997-176189/BirdEye-vs-Okendo)[Yotpo vs Okendo](https://www.capterra.com/compare/144389-176189/Yotpo-vs-Okendo)[NiceJob vs Okendo](https://www.capterra.com/compare/142037-176189/NiceJob-vs-Okendo)

[Swell vs Okendo](https://www.capterra.com/compare/172802-176189/Swell-vs-Okendo)[Shopper Approved vs Okendo](https://www.capterra.com/compare/176189-179680/Okendo-vs-Shopper-Approved)[rater8 vs Okendo](https://www.capterra.com/compare/176189-177794/Okendo-vs-rater8)[Influitive vs Okendo](https://www.capterra.com/compare/136258-176189/AdvocateHub-vs-Okendo) 

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