# Okendo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Okendo Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/176189/Okendo/ --- # Okendo Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Okendo ## What is Okendo? Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights. Trusted by 18,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth. ## What is Okendo used for? [Review Management](https://www.capterra.com/review-management-software/)[Referral](https://www.capterra.com/referral-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Recognitions Shortlist Best ease of use Overall rating Based on 228 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $19 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Loyalty / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... - Referral / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Okendo alternatives Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (81)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (50)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/176189/Okendo/alternatives/) ## FAQs about Okendo Overview ### What problems does Okendo solve? Okendo helps ecommerce and DTC teams solve low review volume, weak social proof, and manual review management by automating review requests, incentives, moderation, and on-site display. Marketing, ecommerce, and customer experience teams use it to collect photo/video UGC, capture product-specific feedback like fit or quality, and improve shopper trust and conversions. Answer based on 216 reviews Overview ### Which roles and teams benefit most from Okendo? Okendo is most used by founders, owners, and C-suite leaders at ecommerce brands, along with marketing, brand, and ecommerce teams. These roles rely on it to collect and showcase customer reviews, strengthen social proof, improve conversion, manage user-generated content, and support retention and day-to-day storefront operations. Answer based on 228 reviews Overview ### What company size and industries is Okendo built for? Okendo is built primarily for small Shopify brands in retail, with 96% of reviewers from small businesses and 29% from Retail. It also serves Apparel & Fashion at 17% and Consumer Goods at 15%, with limited midsize use at 4%, mainly for review management. Answer based on 228 reviews Features and Usability ### What are the key features of Okendo? Okendo includes core review management features like ratings and reviews, review requests, response management, and customizable widgets for product pages and carousels. Differentiating features include photo and video reviews, custom review attributes and surveys, rewards for review submissions, product grouping and review syndication, plus Shopify and Klaviyo integrations. Answer based on 156 reviews Pricing ### How much does it cost and what fees or limitations are included? Okendo starts at $19/month for Essential, with Growth at 119, Power at 299, and Advanced at 499. A free version and free trial are available. Reviewers often call the pricing fair and competitive, but some say the base tier is limiting and Klaviyo integration requires the Power plan. Answer based on 55 reviews Integrations ### Which third-party tools and platforms does Okendo integrate with? Okendo integrates with Shopify and Klaviyo most often in reviewer feedback, with additional connections to Gorgias, Smile.io, and Attentive. Its catalog shows more than 40 integrations overall, including AfterShip, LoyaltyLion, Google Ads, and Meta for Business, spanning ecommerce, support, loyalty, and marketing tools. Answer based on 73 reviews Getting Started and Support ### What training and onboarding options does Okendo offer? Okendo provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Okendo offer, and how do users rate the experience? Okendo offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, friendly, and effective during onboarding, setup, integrations, and technical fixes, though a few mention slower replies for some questions and occasional difficulty finding answers in help content. Answer based on 124 reviews Features ### What features does Okendo offer for ecommerce brands? Okendo covers core review collection well and adds UGC, Q&A, surveys, quizzes, referrals, and flexible display options for ecommerce brands. Many marketing and Shopify teams like the customization and integrations, though some users find the many modules overwhelming at first and want simpler setup, stronger analytics, and more design control. Answer based on 51 reviews ## Who uses Okendo? Based on Capterra reviews from the past 6 years Company size Based on 133 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 133 reviews Marketing 41% Marketing 41% Entrepreneurs/ Owners 13% Administrative 11% Strategy & Operations 8% Others 26% Top industries Based on 133 reviews Retail 31% Apparel & Fashion 27% Consumer Goods 18% Food & Beverages 13% Other 11% ## Features AI summary Based on 2,178 Review Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**48%**) - **Review Monitoring** (**47%**) Okendo supports **Review Request** and **Review Monitoring**, giving teams the tools to collect customer reviews and keep track of brand feedback across channels. However, it does not include **Feedback Management**. Instead, it offers **Negative Feedback Management** (**53%**), which helps businesses identify and respond to poor customer experiences before they affect public perception, allowing teams to protect brand reputation and improve customer satisfaction. Review Request 4.7 (54) 72.22% of 54 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.9 (54) 72.22% of 54 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.8 (55) 61.82% of 55 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.6 (50) 60.00% of 50 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Review Notification 4.6 (48) 56.25% of 48 reviewers that rated this feature as important or highly important Notifies a business when a review is left Review Badge Management 4.5 (30) 50.00% of 30 reviewers that rated this feature as important or highly important Allows businesses to manage badges from review websites. Okendo 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Record customer information, purchase history, and other notes Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Reminders sent via email Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Allows for businesses to run a variety of different campaigns across different channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Strategize and implement rewards for returning customers, employees and other members Categorize emotions expressed and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allows businesses to share their videos on social media. Set up connections to third-party platforms to improve business processes An extended application or connector that enables users to perform additional services with their current set of tools Features 4.6 (228) 4.6 Based on 228 reviews ## Pricing Value for money 4.6 (211) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/176189/Okendo/pricing/) Essential $19.00 Other,Per Month It includes: - 15+ Review Displays - Google Rich Snippets - Photo & Video Reviews - Review Request Emails - Rewards Engine Growth $119.00 Other,Per Month It includes: - Attribute Ratings - Email Sequences - Free Installation - Google Shopping - Q&A Power $299.00 Other,Per Month It includes: - Advanced Reporting - Attribute Filters - Dedicated Success Manager - Full Design Customizations - Klaviyo Integration - Media Galleries - Sentiment Analysis Advanced $499.00 Other,Per Month It includes: - API Access - Bazaarvoice Integration - Dedicated Developer Support - Headless Support - Unlimited Storefronts Enterprise Contact Vendor for Pricing It includes: - Bespoke Widget Builds - Custom Integrations - Custom Reporting Value for money 4.6 (211) 4.6 Based on 211 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ AfterShip](https://www.capterra.com/p/178663/AfterShip/) ## Support, customer service and training options Customer Service 4.8 (216) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (216) 4.8 Based on 216 reviews ## User reviews Overall rating 4.9 Based on 228 reviews Filter by rating 5(202) 4(21) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent JA Jeanette A. Customer Experience Manager Consumer Goods ### "Insighful Customer Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 17, 2026 Pros \[sensitive content hidden\] is very insightful and helpful when suggesting and making changes to our account. She is very thorough and open to assisting with any problems we may run into. Cons There aren't many things I dislike. I do feel there are a lot of things to set up, but we are fairly newer so I imagine once we get everything going it will be less. Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) We wanted to consolidate our products used. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KU Kenny U. Ecom Manager Health, Wellness and Fitness ### "Helpful people, great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2026 Helpful support team to help ensure a smooth experience. The team offers the most amazing support needed to ensure we're using the platform at its fullest. Pros Quick and easy backend to manage the product. Has a lot of thoughts behind the product design to really target true users. Cons Not much at the moment, but if I'd have to say, it'll be the lack of a search functionality to get to settings/menus in the dashboard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Richard B. E-commerce Manager Health, Wellness and Fitness ### "Working With Okendo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2026 Overall my expereince working with Okendo has been very good. Our customer support representative \[sensitive content hidden\] has been great to work with. He is very proactive. Pros Okendo has been very easy to work with and understand how the platform works. Very user freindly to work with. Cons I have not come across anything to date that I can that I do not like about working with Okendo. Been very good so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Cami C. UX UI Designer Apparel & Fashion ### "Insightful, customizable, and backed by a great team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2026 Okendo has been a good for our team, with powerful review and insights features paired with a genuinely collaborative, responsive support team. Pros Beyond the product itself, \[sensitive content hidden\] and his team have been receptive to our customization requests and worked with us to tailor the experience to fit our brand and our users' needs. Cons I would like to have been able to customize alignment & spacing out of the box. As well as button placements and minor UI things. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Customization, features, AI Summaries and customer support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Melanie L. CEO Apparel & Fashion ### "OKENDO IS THE BEST" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 It's been very positive! The best way to go is to onboard across all products they offer because they are all related and can help each other out. All the data that has come from using this platform has been game-changing for my business. Pros How easy it is to set up with the help of the team and to see incredible results and engagement from customers right away from all products within the platform. Cons There are not really any cons - it can be pricey depending on what size business you are but I got onboarded with a great price for all products once I spoke to the onboarding team about my specific goals and needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Diana Karen M. Creative Operations Manager Apparel & Fashion ### "Taking it to the next level" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2026 Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. Pros Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. Cons Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Digital Marketing Manager Apparel & Fashion ### "Reliable reviews platform for DTC Shopify brands" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2026 Okendo does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it. Pros Okendo integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated. Cons The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better integration with rest of our stack. Alternatives considered [LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) Reasons for choosing Okendo Better integration with rest of our stack and better customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WC Wendi C. Senior Manager of ECommerce and Customer Experience Consumer Goods ### "5 star worthy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We've really enjoyed the platform and it's been very helpful for us. \[sensitive content hidden\] are great to work with. Pros The professionalism and knowledge from the team we work with. Review platform is great! Loyalty platform is great. We're about to learn about their survey platform as well. Cons Haven't experienced anything at this time that comes to mind. It's been great to work with so far. We're pleased. Switched from [Loox](https://www.capterra.com/p/200494/Loox/) Price and features. Loyalty program. Rep is easy to work with and responsive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kayla B. Owner Food & Beverages ### "Satisfied Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 7, 2026 I use Okendo to manage reviews for my bakery website, appreciating its user-friendly interface, helpful staff, and instant chat support. However, I find the installation process challenging due to the coding required, which does not align with my non-technical background. I rated it a 9 out of 10 for likelihood to recommend. Pros I like that Okendo offers an easy way to create a view of reviews for my bakery website. The staff are easy to communicate with, which is a big plus for me. I also appreciate that the directions are straightforward and the website has a clean appearance. What's really helpful is the chat button for instant assistance, so if I get stuck, there's always something available to guide me through the process. The initial setup of Okendo was also very easy. Cons I find there's too much copy and paste or coding to install. I don't know anything about code, so some of the steps were new to me. There also isn’t an 'Add' button as specified in the written instructions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Helen B. Owner Apparel & Fashion ### "Fabulous app for reviews and loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2025 Always a pleasure to use and to talk to Okendo representatives. Any issues are fixed immediately and queries replied to straight away. Pros Brilliant app and brilliant customer service. It's easy to use as a business owner, and for our customers to leave reviews. It also helps us to market our business and build trust across our community. Cons It's expensive compared to some other apps but the service is better to compensate for this at least. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) I was with Okendo previously. Only switched to Yotpo so we could manage reviews, loyalty and edm all in one place. The onboarding with Yotpo was a nightmare, and then they dropped the edm side of things, which was the only reason we switched over, hence we moved straight back to Okendo as I much prefer it in every other way. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/176189/Okendo/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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