# Page 2 | Okendo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Okendo the right Review Management solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176189/Okendo/reviews --- Okendo 4.9 (223) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Okendo ## Showing most helpful reviews Showing 26-50 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sr. Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Reliable reviews platform for DTC Shopify brands" March 30, 2026 5.0 Okendo does what it promises. It drives review volume and surfaces social proof in the right places on-site. For a DTC brand on Shopify, it's one of the cleaner solutions in the space. The support team and account management are genuinely top tier, responsive, proactive, and easy to work with. Would recommend for teams that want a reliable reviews platform without needing a lot of technical overhead to maintain it. Pros Okendo integrates cleanly with Shopify and makes it easy to collect and display UGC at scale. The review widgets are customizable enough to fit our brand without heavy dev lift, and the attributes feature (fit, quality ratings) gives customers a structured way to leave useful feedback. Solid value relative to other review platforms we evaluated. Cons The backend UI has a learning curve and some reporting features feel underdeveloped compared to what you'd want for deeper review analytics. Alternatives considered [LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/) Reason for choosing Okendo Better integration with rest of our stack and better customer service. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better integration with rest of our stack. Review Source Diana Karen M. Creative Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "Taking it to the next level" March 31, 2026 5.0 Overall we are very happy with our experience. Our rep \[sensitive content hidden\] has made it so easy for us to implement new ways to show reviews on our website. Pros Okendo has helped us not only elevate our customer experience online and as a whole but also our product quality. Cons Trying to find a way to have control of removing reviews coming from shop app - currently no way to do it. Review Source KJ Kyle J. Director of Ecommerce Consumer Goods Used the software for: 1-2 years ### "Great product with great support!" October 24, 2025 5.0 Great product with great support. We started with Reviews in our first year and expanded to add Referrals as well. It is a great user-friendly platform and we are happy with the partnership. Pros On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams. Cons In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Functionality and price were not competitive Review Source SS Sheena S. Content and Direct Marketing Manager Food & Beverages Used the software for: 2+ years ### "Excellent Platform with Responsive Support and User-Friendly Features" October 14, 2024 5.0 Our overall experience with Okendo has been excellent. The platform is very intuitive and easy to use, making it simple to collect and manage customer reviews. The support team has been fantastic—always responsive and quick to assist with any questions we have. Okendo has made a significant difference in how we showcase our reviews, and we couldn’t be happier with the results. Pros Okendo is incredibly user-friendly, and the ability to customize review requests and display formats has been a huge benefit. The seamless integration with our existing tools and the responsive support team are definite highlights. Cons There isn’t much to dislike. If I had to mention something, perhaps a few more built-in customization options could make things even easier, but it hasn’t been a real challenge. Review Source CM Carolina M. Website Manager Consumer Goods Used the software for: Less than 6 months ### "A complete and reliable reviews platform" November 17, 2025 5.0 My overall experience with Okendo has been great. The onboarding was smooth, fast, and extremely well-supported. Implementation was quick, and any questions we had were answered right away by their team. Their support has been consistent, responsive, and genuinely helpful, which made the whole process much easier than expected. Pros What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term. Cons The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made everything very easy. Review Source JA Josh A. Co-founder, VP of Marketing Food & Beverages Used the software for: 1-2 years ### "Decent introductory review platform" October 4, 2024 4.0 I see opportunity to grow with Okendo and add more of their services as my increased store sessions and revenue grows. There's only so much I can do with the base tier, but the customer service is top tier even with them fully knowing I am using the base plan. If there was a way to use the additional services at a lower cost based on website traffic volume, I would enjoy Okendo even more. Pros Gives me an opportunity to integrate verified customer reviews on my website to give new customers an opportunity to see what current customers think of each product. Customer service has been fantastic! They reached out to me about optimizing my usage of the service and their team made the updates for me. Cons The base tier plan is limiting to what I can do. I understand that it acts as an intro tier, but the fact that in order to sync reviews with my Klaviyo flows has a significant jump in price makes it not worth it at my company's early stage. The costs for a lot of the services/features is not worth it unless your website is seeing ~10K sessions/month, so as a small business that only gets ~3K sessions/month and ~50 orders per month, the cost for the additional services aren't worth it quite yet. Review Source CS Chris S. Associate Director of Customer Support Consumer Goods Used the software for: 1-2 years ### "Okendo is great and easy to use!" October 11, 2024 5.0 Pros I really like how Okendo is easy to use and integrates seamlessly with Shopify. Their support is great and would recommend to any business looking to have ratings and reviews set up quickly. Cons I don't like that I'm not able to directly syndicate reviews with other retailers (since Bazaarvoice owns this segment), but hope that we can do this in the near future! Totally not Okendo's fault. Alternatives considered [Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo Okendo was the most cost-effective and their service integrates seamlessly with Shopify. Switched from [Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) Difficult to use and cost. Their support was not great as well. Review Source MC Morgan C. eCommerce Manager Retail Used the software for: 2+ years ### " Powerful, Easy-to-Use Review & UGC Tool" October 21, 2024 5.0 Okendo has been an absolute game-changer for our business when it comes to capturing and displaying product reviews! The ease of collecting customer feedback and seamlessly integrating those reviews into our website has exceeded our expectations. One of our favorite features is the ability to incorporate user-generated content (UGC) through the Okendo Media Grid, allowing us to showcase alternate product images from our customers. This adds so much authenticity and visual appeal to our product pages, giving potential buyers confidence in their purchase. We’ve also recently expanded our use of the Okendo suite, trying out both Surveys and Referrals. The Surveys tool is fantastic for capturing first-party data directly from our customers—super insightful and easy to set up! However, the Referral program didn’t quite deliver the impact we were hoping for, but it’s still a solid feature worth exploring depending on your needs. Overall, Okendo remains an invaluable asset for driving engagement through customer reviews and UGC. Highly recommended for any e-commerce store looking to elevate their brand and build trust with their audience! Pros On-site diplays for product reviews. Okendo Media Grid and Carousel Cons Referral program is not quite as impactful as we had hoped Review Source SF Shayne F. Co-Founder Apparel & Fashion Used the software for: 6-12 months ### "Verry happy customer!" October 15, 2024 5.0 Okendo has been a game-changer for us! The integration with Shopify was seamless, and setting up review requests was super easy. I love how customizable everything is, and the reviews have really helped build trust with our customers. Their support team has been amazing too—always responsive and helpful! Pros I like the UI on the website. Backend is very easy to navigate and work with. Customer service very good. Cons Pricing can be a bit sharper, especially for low volume smaller businesses. Alternatives considered [Judge.me](https://www.capterra.com/p/215990/Judge-me/)[Growave](https://www.capterra.com/p/180203/SocialShopWave/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo Customer experience, price, and UI. Good feeling. Review Source CH Chris H. Co-Founder Retail Used the software for: 2+ years ### "Excellent Reviews Product, Other Features Need Work, Satisfied Customer Nonetheless" October 3, 2024 5.0 Positive - I think we have liked the most important feature, Reviews. Pros The review platform is easy to implement and to manage on the backend Cons Quizzes is useful but the building tools are not the most efficient. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better features for a similar price made it an easy switch Review Source KH Katherine H. Cofounder and CEO Food & Beverages Used the software for: 2+ years ### "Solid review app for non-syndicated stores!" October 8, 2024 4.0 I was really happy with the software and didn't have any complaints with it - we just had evolving needs as a company, that Okendo wasn't equipped to meet. Syndication capability with our retail partners was the key one. Pros Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software. Cons Syndication with key retailers was not possible, and the ability to do it manually was more expensive than competitors who could automate the syndication. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) We switched to save money, primarily, but liked the interface of Okendo better. Review Source CM Cammie M. Ecommerce Manager Retail Used the software for: 1-2 years ### "Easy to use and brands have a lot of control!" October 15, 2024 5.0 Great experience overall! Okendo checks all the boxes that our previous review platform, Trustpilot, couldn't do. I also like the other capabilities Okendo has beyond reviews but we have not dipped into that yet. Pros Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works in favor of the brand - we have more control over our reviews. Cons Review request templates don't look the nicest. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Trust pilot was expensive, didn't give brands a lot of control over their reviews, and didn't have features we needed. Review Source KM Kortney M. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "My favourite review tool" February 23, 2025 5.0 Great tool, easily customisable and with a support team available for all questions. Pros Easy to use, great looking display on my store, and with a great support team Cons The original price, but they now have a free basic plan which is good for small businesses Review Source EK Emily K. CX Coordinator Apparel & Fashion Used the software for: 1-2 years ### "Kudos Okendo" October 11, 2024 5.0 Overall Okendo has been a great service and we look forward to continuing to use it and explore additional features that are offered. Pros Ease of use and variety of service offerings Cons Lack of customization on some features can make it challenging to optimize. Review Source DS Dan S. CX Manager Retail Used the software for: 1-2 years ### "Very Please Okendo Customer" October 3, 2024 5.0 The app was very easy to onboard and has provided great support since we launched 18 months ago. They continue to add tools to help improve the overall customer experience to our site. Pros The app is very user friendly to set up as well to make future adjustments to the review experience. Cons We have no complaints at this time as we have been very please with Okendo. Review Source ZM Zach M. Retention Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Well-rounded, convenient way to collect customer reviews!" October 8, 2024 5.0 Pros Very good UI & looks great on the website and convenient to have surveys as well. Cons Nothing much, price could be better but it's nothing absurd. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Okendo More cost effective and seemed like it had a better dashboard experience for us to use. Review Source JZ James Z. Operations Manager Furniture Used the software for: 6-12 months ### "Okendo and Shopify works great" October 14, 2024 5.0 Positive so far, hopefully we can fix deliverability issue. Pros Easy integration into Shopify. The team was great with the setup and the UI was easy to use Cons Seem like deliverability of review request aren't as good as other platforms. Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Saved money and better functionality with Okendo Review Source RD Rachel D. Owner Apparel & Fashion Used the software for: 6-12 months ### "Fantastic App!" October 17, 2024 4.0 Excellent! Customer service was fantastic, there is no comparison between Okendo and Yotpo- it's Okendo all the way. Pros Fantastic, easy to use platform. They are constantly improving, the back end is ridiculously easy to navigate, and customers had a high rate of writing reviews; much greater than that on other apps. Cons The price. For some of the base models it's just fine but I love utilizing one app for multiple elements and as Okendo expanded I wanted to use them for reviews, etc but the pricing was getting out of hand as we packaged them. Review Source JZ Joseph Z. Founder Cosmetics Used the software for: 1-2 years ### "Great App, Better Team" October 8, 2024 5.0 overall great customer service and support, I just wish it was easier to get set up Pros Simplicity of the app, how easy it is to use Cons complexities of implementation and the amount of steps it takes to get onboraded with each service Switched from [Smile.io](https://www.capterra.com/p/169446/Smile-io/) The ease of having all the apps under one roof Review Source AM Adrian M. Senior Performance Lead Apparel & Fashion Used the software for: 1-2 years ### "Epic All Round Platform for Hands On Brands" October 17, 2024 5.0 Epic, fair pricing for all their features. Pros UI, support, function & fully custom to brand aesthetic. Cons no review group syncing, always have to ask support to push it for me. Switched from [SmartCustomer](https://www.capterra.com/p/184152/Sitejabber-Business-Suite/) Review grouping and syndication issues... Review Source BS Beth S. Ecommerce Operations Manager Apparel & Fashion Used the software for: 1-2 years ### "A great one stop shop" October 15, 2024 4.0 Overall, we had ahead a great experience with Okendo. The user interface is very straightforward and the customer support is great! Pros A great one stop shop for post purchase engagement that is super user friendly Cons I wish there was a way to customize the widgets a bit more to feel more luxurious/ high end to fit our brand Review Source LB Lauren B. Digital Marketing Manager Retail Used the software for: 2+ years ### "Easy & Effective" October 14, 2024 5.0 Overall, I am a big fan of Okendo. Their tools are easy to use and their team is extremely helpful to work with. Pros Super easy to use, compatible with our other tools and software, and effective in achieving our goals. Cons Wish there was more data being passed between platforms, and more customization available amongst the Okendo designs. Review Source HH Heather H. Founder, Digital Strategist and Copywriter Marketing and Advertising Used the software for: 2+ years ### "Best App for Customer Reviews (& Amazing Customer Support)" October 15, 2024 5.0 Overall, Okendo has been so easy and fast to implement. Super user friendly, and such a great support team if I have any questions. Pros Easy to use, amazingly helpful and friendly and proactive support team! Cons There's nothing I suggest doing better- y'all are crushing it! Switched from [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Better functionality, use and customer support Review Source LM Laura M. Project Manager Consumer Goods Used the software for: Less than 6 months ### "Solid Features, But User Experience Needs Refinement" October 15, 2024 4.0 Pros The Okendo backend platform is intuitive and easy to use. Their support teams are responsive. Cons Okendo offers useful loyalty features, but the customer experience is not intuitive. Navigating the platform feels clunky, and key tools are hard to access. It has potential but needs improvements for a smoother, more user-friendly experience. Review Source KF Kevin F. Director Inventory and Planning Retail Used the software for: 6-12 months ### "Great Partner for Reviews" October 8, 2024 5.0 Once we selected them as our partner, they were terrific. From onboarding to integrating with other programs, the team made sure we progressed on time and answered any questions we have had. Pros Setup was easy and it has really helped us organize our review program which has improved conversion. Cons Lots of separate modules which while did give flexibility to tailor the program seemed overwhelming when choosing. Review Source