--- title: "Eat App Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eat App Software - reviews, pricing plans, popular comparisons to other Waitlist products and more." source_url: "https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Eat App Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eat App ## What is Eat App? Eat App is the leading reservation and guest management software for restaurants across the globe. With features like advanced CRM, reporting, automation, waitlist and more, Eat App provides world-class restaurants with a complete guest and reservations solution that meets the goals of modern restaurants - increasing revenue and improving efficiency. Eat App is the reservation system of choice for some of the world's largest hospitality brands including Ritz Carlton, Four Seasons and Emaar. ## What is Eat App used for? [Restaurant Management](https://www.capterra.com/restaurant-management-software/)[Waitlist](https://www.capterra.com/waitlist-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $49 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eat App?[Manage this product listing](https://www.g2.com/products/eat-app-eat-app/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eat App 4.6 (21) VS. [4.9 (101)](https://www.capterra.com/p/220182/Now-Book-It/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (21) Ease Of Use 4.8 (711) Value For Money 4.5 (20) Value For Money 4.8 (571) Customer Service 4.7 (20) Customer Service 4.9 (621) ## Eat App alternatives [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (711)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [KickFin](https://www.capterra.com/p/217029/KickFin/) [4.9 (117)](https://www.capterra.com/p/217029/KickFin/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/217029/KickFin/) [Genius](https://www.capterra.com/p/195074/Genius/) [4.4 (215)](https://www.capterra.com/p/195074/Genius/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195074/Genius/) [View all alternatives](https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/alternatives/) ## FAQs about Eat App Overview ### Which roles and teams benefit most from Eat App? Eat App is most used by general, operations, and beverage managers who manage reservations, table availability, and guest service. Marketing and digital teams use it to support reservation campaigns and customer engagement, while IT administrators manage system setup and integrations. Executives and business managers monitor booking activity and operational performance. Answer based on 21 reviews Overview ### What company size and industries is Eat App built for? Eat App is built for small restaurants managing reservations, with 76% of reviewers from small businesses and Hospitality its top industry at 38%. It also serves Restaurants (24%) and Food & Beverages organizations (14%), while supporting midsize (14%) and enterprise users (10%) for restaurant management. Answer based on 21 reviews Features and Usability ### What are the key features of Eat App? Eat App includes reservations management, table management, and wait list management for guest seating, plus online ordering and order management. It also offers point of sale (POS), billing and invoicing, credit card processing, and electronic payments, along with real-time reporting, dashboards, customer database, and multi-location support. Integrations ### Which third-party tools and platforms does Eat App integrate with? Eat App integrates with payment and point-of-sale platforms, including Stripe and Checkout.com, plus restaurant systems such as Dinerware POS, Maitre'D, NorthStar, PAR POS, and Squirrel POS. These catalog integrations cover payment processing and venue operations for restaurant teams managing reservations and transactions. Getting Started and Support ### What training and onboarding options does Eat App offer? Eat App provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover broader learning sessions, documentation offers written reference, and videos provide on-demand walkthroughs. Getting Started and Support ### What customer support options does Eat App offer? Eat App provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available for support, so user experience with response speed, helpfulness, or common frustrations cannot be assessed from the catalog data. ## Features AI summary Based on 1,457 Waitlist reviews Not all Restaurant Management software covers every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Order Entry** (**53%** of reviewers rated this feature as critical) - **Order Management** (**45%**) - **Online Ordering** (**46%**) Eat App includes **Order Management** and **Online Ordering**, giving restaurants a way to track orders efficiently and accept customer orders through digital channels. However, it does not offer **Order Entry**. Instead, it provides other features that reviewers also consider important, including **Reporting/Analytics** (**40%**) and **Kitchen/Menu Management** (**45%**), helping businesses monitor performance, manage menus, and keep back-of-house operations organized. Reporting/Analytics 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Reservations Management 4.9 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Activity Dashboard 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Notifications 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Point of Sale (POS) 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Third-Party Integrations 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Eat App 30 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create, manage, and send invoices or bills to customers Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Track employee schedules, availability, and performance across projects and tasks Allows users to view inventory and build a menu that's appropriate Access software remotely via mobile devices Manage and support multiple locations Tracks and processes online orders Manage and track customer orders for goods, investments, or any other purchases A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Assign waitstaff and coordinate the table services Set up connections to third-party platforms to improve business processes Record, update and manage waiting lists Get Advice We can help you find the software with the features you need. Features 4.4 (21) 4.4 Based on 21 reviews ## Pricing Value for money 4.5 (20) Free Trial Free Version Basic $49.00 Flat Rate,Per Month Value for money 4.5 (20) 4.5 Based on 20 reviews ## Integrations [ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)[ Squirrel POS](https://www.capterra.com/p/43475/Squirrel-POS/)[ PAR POS](https://www.capterra.com/p/157462/Brink-POS/)[ Dinerware POS](https://www.capterra.com/p/13946/Dinerware-POS/)[ Checkout.com](https://www.capterra.com/p/144090/Checkout-com/)[ NorthStar](https://www.capterra.com/p/220528/NorthStar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (20) 4.7 Based on 20 reviews ## User reviews Overall rating 4.6 Based on 26 reviews Filter by rating Counts reflect reviews available in this feed. 5(17) 4(8) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful DH David H. Admin Used the software for: Less than 1 year ### "Powerful AI Help, Good Support." 4.5 November 3, 2026 It’s now allowing us to take online bookings, which we couldn’t do before. This has made our operation feel more professional and gives guests the option to book online—something we weren’t able to offer previously. Pros The interface is good-looking and easy to use after you get used to it. There is a great deal of help available, and the AI agent within the product is very very helpful and comprehensive. The support and onboarding process is good, and the staff are professional and helpfull. We have been able to integrate the booking widget on our website very easily and connect bookings from Google, Facebook, and Instagram. No problems with performance. Cons It’s so comprehensive that it takes a fair amount of understanding, time, and testing to set everything up exactly how you want it. It will work with minimal setup, but properly customising it and getting to grips with all the features still takes time and trialling. It would be great if they offered unlimited use for at least four weeks or had a test mode so you and your staff can test the functions properly without it counting against your cover limit. The floor plan works well for staff, but the guest-facing floor plan could look a lot better. A few guests have told us they found it a bit frustrating to use, with too many buttons to press, and they had difficulty modifying or cancelling reservations. For us the price is higher than we are really willing to pay for the return we get out of it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer GM Used the software for: 1-3 years ### "Affordable Reservation System with Helpful Updates" 5.0 November 2, 2026 Keeping my budget under what I needed to spend, giving a sophisticated product, the performance was always good. Pros For our small restaurant, Eat fit our budget well. EAT provided the reservation system we needed, along with the latest updates, at a price we could afford. Cons I didn’t always find it easy to get support when issues came up. I also would have benefited from training for my staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer reservations specialist Used the software for: Less than 1 year ### "cool app^\_^" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 5, 2026 easy overall restaurant management, can see everything that is happening during operation live and organized. Pros easy to use, very clear view to everything going on also many ways to view your crowds and see how your restaurant is doing. Cons profile issues that makes it very challenging to make reservation also some confirmation email isses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Executive Used the software for: Less than 1 year ### "Eat App actually compensates everything you need to manage a restaurant/outlets" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2026 Pros Intuitive & Easy to Learn. Floor layouts, table reassignments, and daily booking controls can be learned quickly with minimal training. Cons Little lack of popular integrations. Hotel operators often find that guest profiles in Opera (e.g., room number, VIP status, in-house guest list, stay dates) don't automatically sync dynamically or seamlessly with Eat App in real time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer ICT AND SYSTEMS ADMINISTRATOR Used the software for: Less than 1 year ### "A Great Restaurant Booking Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2026 User-friendly and Reliable solution that makes the dining experience more convenient. Easy to use App. Pros It is a reliable and user-friendly solution that makes the dining experience more convenient. I would definitely recommend it to anyone looking for an easy way to manage restaurant reservations. Cons So far I have No experience with it failures, I am ok with the Solutions it has benefited me much. It has never failed me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Guest Experience Used the software for: 1-3 years ### "Excellent App " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 Overall, my experience with Eat App has been positive. I mainly use it to monitor and understand restaurant operations, and it provides a useful overview of what is happening throughout the day. It helps keep reservations and restaurant activity organized and makes it easier to follow the operation without relying on multiple systems. The platform feels practical for day-to-day restaurant management, particularly when things get busy and having quick access to information is important. Pros Easy to use What I like most about Eat App is how easy it is to use for monitoring restaurant operations. The interface is clear and organized, making it convenient to keep track of reservations, tables, guest information, and the overall flow of the restaurant. Having important operational information in one place saves time and makes it easier to stay organized during busy periods. I also appreciate that the system is straightforward enough to learn without needing a lot of technical knowledge. Cons One area that could be improved is that some features can take a little time to understand when you are using them for the first time. There are also situations where having more customization or flexibility in certain operational features would be helpful. A smoother experience for some less frequently used functions could make the platform even more efficient for restaurant teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 3-5 years ### "Reliable and powerful reservation system for long-term use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 Using Eat App has been a fantastic experience for our team. It simplified our reservation process, improved our daily floor setup, and helped us manage guest lists without stress. It’s a dependable system that we plan to stick with long-term. Pros Having used Eat App for a long time, it has been essential for our day-to-day restaurant management. The platform is extremely easy to use, table seating is smooth, and mobile access lets us manage bookings on the go. On top of that, their customer support team is always quick to help whenever we need assistance. Great overall value for money! Cons Honestly, we haven't encountered any major issues while using Eat App over the years. Whenever minor updates roll out, it takes a moment for the team to adapt, but overall everything works reliably. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Amazing experience on eatapp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 16, 2026 My overall experience with Eat App has been excellent. It is reliable, easy to navigate and extremely useful for managing reservations, guest information and restaurant operations efficiently Pros Eat App is very easy to use, with a clear and user-friendly interface. It makes managing reservations, guest profiles, table allocations and daily restaurant operations simple and efficient. Cons There is honestly very little to dislike about Eat App. The platform is reliable, straightforward and supports our restaurant operations well. Overall, I am very satisfied with the service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Manager, Digital Marketing Used the software for: Less than 1 year ### "Amazing customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 15, 2026 Pros Their customer service is fast and efficient. They respond to our emails almost immediately. You could get any content changes done within seconds. Cons The backend platform is a bit overwhelming at first. Apart from that, there's nothing wrong with the overall product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jennifer V. Operations Manager Used the software for: 1-3 years ### "Eat App is wonderful!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2026 Pros As soon as I found Eat App, I was able to schedule a demo call very quick to see if it was a good fit for my restaurant. It is very easy to set up and use. My account manager gets back to me very quickly if I have any questions. I have been enjoying the new AI feature as well. I also like the fact that it is a monthly subscription at a very reasonable price and I can pause it when my restaurant is closed in the winter and restart it in the summer when my restaurant reopens. It's really great and I highly recommend. Cons Nothing I can think of. I have truly had a great experience with Eat App. However I am definitely not using all the features it provides. As a seasonal restaurant, I am mainly using it to ensure all my reservations are accounted for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.