--- title: "Eat App Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Eat App the right Waitlist solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Eat App 4.6 (21) [View alternatives](https://www.capterra.com/p/176203/Restaurant-Manager-by-Eat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Eat App Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kilel R. ICT AND SYSTEMS ADMINISTRATOR Hospitality Used the software for: 6-12 months ### "A Great Restaurant Booking Experience" September 14, 2026 5.0 User-friendly and Reliable solution that makes the dining experience more convenient. Easy to use App. Pros It is a reliable and user-friendly solution that makes the dining experience more convenient. I would definitely recommend it to anyone looking for an easy way to manage restaurant reservations. Cons So far I have No experience with it failures, I am ok with the Solutions it has benefited me much. It has never failed me. Review Source KM Khadija M. Guest Experience Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent App " September 16, 2026 5.0 Overall, my experience with Eat App has been positive. I mainly use it to monitor and understand restaurant operations, and it provides a useful overview of what is happening throughout the day. It helps keep reservations and restaurant activity organized and makes it easier to follow the operation without relying on multiple systems. The platform feels practical for day-to-day restaurant management, particularly when things get busy and having quick access to information is important. Pros Easy to use What I like most about Eat App is how easy it is to use for monitoring restaurant operations. The interface is clear and organized, making it convenient to keep track of reservations, tables, guest information, and the overall flow of the restaurant. Having important operational information in one place saves time and makes it easier to stay organized during busy periods. I also appreciate that the system is straightforward enough to learn without needing a lot of technical knowledge. Cons One area that could be improved is that some features can take a little time to understand when you are using them for the first time. There are also situations where having more customization or flexibility in certain operational features would be helpful. A smoother experience for some less frequently used functions could make the platform even more efficient for restaurant teams. Review Source DR Donald R. General Manager Food & Beverages Used the software for: Less than 6 months ### "No help setting up the app" January 31, 2021 3.0 It would have been fine if we could have gotten the help we needed in the initial set up. But because that help wasn’t there the implementation and use of the software was hampered to a crawl Pros The software has promise the floor plans were way better than open table Cons Customer service was almost non existent Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) Reason for choosing Eat App Yes Review Source Response from Eat App March 4, 2021 We are very sorry to hear that you had a bad experience getting up and running with Eat App! We pride ourselves on our 24/7 customer support and comprehensive knowledge center to help restaurants get set up. If you change your mind about using Eat App please don't hesitate to reach out to us at sales@eatapp.co and we will make sure nothing like this happens again. Thanks for the feedback. PL Phil L. Beverage Operations Manager Hospitality Used the software for: Less than 6 months ### "EatApp is simple and easy to use" August 7, 2026 5.0 My overall experience with EatApp is great. It is very simple to use and they have great pricing tiers. I like how great customer service is as well and how easy it is to get in contact with them if needed. Pros The price of EatApp was very appealing to me. It also looked like an easy to use interface so that was helpful as well. All of the functions that EatApp has to offer as well is very impressive. Cons It's tough to say what I least like about EatApp. There isn't anything that stands out that would make me say I don't enjoy using it. The only thing I would say is that I would rather have an all inclusive texting plan instead of having to purchase texts separately if I run out of them for the month. Alternatives considered [SevenRooms](https://www.capterra.com/p/165480/SevenRooms/) Reason for choosing Eat App I choose EatApp because it was much cheaper while offering the same functions and features that competing products were offering. Review Source Gbenga B. Manager Hospitality Used the software for: 1-2 years ### "Amazing experience on eatapp" September 14, 2026 5.0 My overall experience with Eat App has been excellent. It is reliable, easy to navigate and extremely useful for managing reservations, guest information and restaurant operations efficiently Pros Eat App is very easy to use, with a clear and user-friendly interface. It makes managing reservations, guest profiles, table allocations and daily restaurant operations simple and efficient. Cons There is honestly very little to dislike about Eat App. The platform is reliable, straightforward and supports our restaurant operations well. Overall, I am very satisfied with the service Review Source RS Riaz S. IT Manager Restaurants Used the software for: 2+ years ### "Reliable and powerful reservation system for long-term use!" September 15, 2026 5.0 Using Eat App has been a fantastic experience for our team. It simplified our reservation process, improved our daily floor setup, and helped us manage guest lists without stress. It’s a dependable system that we plan to stick with long-term. Pros Having used Eat App for a long time, it has been essential for our day-to-day restaurant management. The platform is extremely easy to use, table seating is smooth, and mobile access lets us manage bookings on the go. On top of that, their customer support team is always quick to help whenever we need assistance. Great overall value for money! Cons Honestly, we haven't encountered any major issues while using Eat App over the years. Whenever minor updates roll out, it takes a moment for the team to adapt, but overall everything works reliably. Review Source LM Labeeb M. IT Hospitality Used the software for: 2+ years ### "Good Tool for restaurant reservations." August 17, 2026 5.0 It has been an incredibly useful tool, offering a seamless and user-friendly experience for managing reservations and discovering great dining options. The platform is highly efficient, and I have been thoroughly impressed with its overall performance and features. I am using this app for more than 8 years. I highly recommend Eat App to anyone looking for a reliable restaurant management and booking solution. Pros Great support. User-friendly application. Good integration with other applications like payment gateway and point of sales systems. Cons Needs to add better management options for the loyalty and gift voucher handlings. The currently available options are limited. Review Source JV Jennifer V. Operations Manager Restaurants Used the software for: 1-2 years ### "Eat App is wonderful!" August 23, 2026 5.0 Pros As soon as I found Eat App, I was able to schedule a demo call very quick to see if it was a good fit for my restaurant. It is very easy to set up and use. My account manager gets back to me very quickly if I have any questions. I have been enjoying the new AI feature as well. I also like the fact that it is a monthly subscription at a very reasonable price and I can pause it when my restaurant is closed in the winter and restart it in the summer when my restaurant reopens. It's really great and I highly recommend. Cons Nothing I can think of. I have truly had a great experience with Eat App. However I am definitely not using all the features it provides. As a seasonal restaurant, I am mainly using it to ensure all my reservations are accounted for. Review Source FA Fahad A. IT Manager Restaurants Used the software for: 6-12 months ### "Wonderful System for Reservations" August 17, 2026 4.0 Pros Simple to use, Wonderful customer support, Support Services, easy to integrate and marketing features Cons A bit pricey in terms of the number of covers, as most covers are not converted as guests. With minimum plans, the number of covers does not meet the expected reservations. Review Source RG Rajnish G. Digital Executive Hospitality Used the software for: Less than 6 months ### "Eat App actually compensates everything you need to manage a restaurant/outlets" September 23, 2026 4.0 Pros Intuitive & Easy to Learn. Floor layouts, table reassignments, and daily booking controls can be learned quickly with minimal training. Cons Little lack of popular integrations. Hotel operators often find that guest profiles in Opera (e.g., room number, VIP status, in-house guest list, stay dates) don't automatically sync dynamically or seamlessly with Eat App in real time. Review Source AD Aaron D. Marketing Executive Restaurants Used the software for: 1-2 years ### "Reservation Management - The Easy Way " August 17, 2026 5.0 I would definitely recommend the app to the rest of the restaurant industry. It helps a lot and makes things just easier to manage for the whole team and gives aid too in marketing. Pros We have used multiple applications for reservation but EatApp has the simplest UI which makes it very beginner friendly. Their customer support is also top notch with quick responses and fast resolutions. Cons I would say they can improve their data retrievals like contact numbers of customers for data reports. Other than that, the team is easy to contact in case of these slight delays. Review Source DS Dimithra S. Assistant Manager, Digital Marketing Hospitality Used the software for: 6-12 months ### "Amazing customer service" September 14, 2026 5.0 Pros Their customer service is fast and efficient. They respond to our emails almost immediately. You could get any content changes done within seconds. Cons The backend platform is a bit overwhelming at first. Apart from that, there's nothing wrong with the overall product. Review Source sA shay A. reservations specialist Food & Beverages Used the software for: Less than 6 months ### "cool app^\_^" September 30, 2026 5.0 easy overall restaurant management, can see everything that is happening during operation live and organized. Pros easy to use, very clear view to everything going on also many ways to view your crowds and see how your restaurant is doing. Cons profile issues that makes it very challenging to make reservation also some confirmation email isses. Review Source SC Segan C. General Manager Hospitality Used the software for: 2+ years ### "Eat App is always improving" February 19, 2021 5.0 Pros After over 4 years of of working together, the Eat App team continues to improve, by taking into account what we, as service providers actually need. Their hands on approach and willingness to constantly evolve and upgrade is what sets them above the rest. Cons So far I have not noticed anything I would change. The Eat App team is always taking our feedback into consideration. Review Source Response from Eat App March 4, 2021 Thank you so much for this feedback! We at Eat App are all 'Customer Crazy' and try our hardest to put our restaurant users first. JD Jade D. General manager Restaurants Used the software for: 6-12 months ### "Good for the price " January 20, 2021 4.0 Pros This is our companies first time using any reservation software so this was a big deal. Software is very easy to use. Also for the price it’s very good. Cons There’s not a huge hype about it in the United States it seems. So I feel like it falls short on marketing and promotion. Maybe more emails and demos on updates that happen. Alternatives considered [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/)[Tock](https://www.capterra.com/p/157947/Tock/) Reason for choosing Eat App Price point Review Source Response from Eat App January 28, 2021 Thank you so much for letting us know what you think about Eat App! We are constantly updating our release notes and help center which you can access from the support tab within Eat App - we'd love for you to check it out! RS Rami S. Business Manager Entertainment Used the software for: 2+ years ### "Eat at for board game cafe" January 20, 2021 4.0 The booking by table function helped the business Pros Administration layout Control amd limit bookings Reservations Cons Can't upload my company logo Not able to change the word Restaurant to cafe Controlling default guest visit duration Online payments option Alternatives considered [Yelp Guest Manager](https://www.capterra.com/p/130358/Yelp-Reservations/) Reason for choosing Eat App Others were too expensive Review Source Response from Eat App January 28, 2021 Thank you so much for letting us know what you think about Eat App! Widget/restaurant personalization, variable guest durations and payments are all features Eat App currently supports. Someone from our team will reach out to help get you started ASAP! FA Faisal A. Shared Services manager Food & Beverages Used the software for: 6-12 months ### "Eat app reservation system " January 25, 2021 4.0 Pros it covers all of your need to manage a reservation system for your restaurants. the best part that it has the automation of the reservation from assigning tables and sending SMS to customers. the backend its very easy to use and no need for lengthy training to employees, you can say its self explanatory. Cons the only issue we faced that the front end (widget) that the customer book from its not co Review Source Response from Eat App January 28, 2021 Thank you so much for letting us know what you think about Eat App, we love hearing from our customers! We hope to continue to support your restaurant as it grows and takes on new challenges :) CC Charlotte C. Management Hospitality Used the software for: Less than 6 months ### "Great for online bookings" January 26, 2021 5.0 It's been great for our business to make it more convenient for our customers to make reservations with us. Pros Very easy to use and the team at Eat App were great at he us to set it up for our business. Cons We would prefer a restriction on the number of tables rather than the covers, but the Eat App team are actively trying to set this up for us. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Reason for choosing Eat App Great customer service and support Review Source Response from Eat App January 28, 2021 Thank you so much for letting us know what you think about Eat App! As you mentioned, we are always working to improve our product based on customer feedback - we hope you will continue to tell us what you like/dislike so we can deliver great features. NI Nibaruta I. CEO Information Technology and Services Used the software for: Less than 6 months ### "Affordable and gt potential" March 16, 2021 4.0 It has improved quite a lot so the complain I had before are mostly resolved. the only thing that I am not happy about is the fewer restaurants and cafes on their platform Pros Compare to a couple of years back it has improved a lot, issues that were there from the beginning were almost resolved. easy to use and the layout is friendly. The timely response from the support team helps resolve most of the issues on time. Cons Increase numbers of restaurants/cafes. Allow users to report directly as an issue or problem occurs. Switched from [OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/) I like to have different options to choose from in case one is not working Review Source Sven H. Power Engineer Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "A great find" March 12, 2021 5.0 Pros I used this software for a client and have been amazed with the features. I don't know of any tool like this, helps greatly with anything restaurant related like reservations, menus, seats and all that good stuff. Cons The price may be a bit high for some people's standards but you get what you pay for. Other than that, great app. Review Source LV Lakshitha V. Assistant Manager - Digital Marketing Marketing and Advertising Used the software for: 1-2 years ### "Great tool for mid-tier restaurants" January 20, 2021 4.0 Overall good. Pros Easy to use and a decent set of functionalities for a reasonable price Cons Not possible to track the channel from which the reservations are coming (facebook, IG, ppc campaigns). Reason for choosing Eat App Enough functionality for a reasonable price Review Source Response from Eat App January 28, 2021 Thank you so much for letting us know what you think about Eat App, we love hearing from our customers! Channel performance metrics is something that we are actually going to start working on very soon and we can't wait for you to try it :) Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.