--- title: "CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CareStack the right Dental solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/" page_type: "reviews" language: "en" --- CareStack 4.8 (218) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of CareStack Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Charles F Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice.“ May 8, 2026 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months.“ April 8, 2026 KC Kaci C Insurance and treatment coordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload.“ May 26, 2026 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration.“ April 8, 2026 Jennifer G ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage.“ May 15, 2026 PH Paula H Dental Implant CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging.“ October 14, 2025 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task.“ April 8, 2026 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use.“ April 8, 2026 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lucas W. Dental assistant Cosmetics Used the software for: Less than 6 months ### "CareStack AAD" August 8, 2026 5.0 Easy charting and useful features, but navigation can be confusing and time-consuming to learn in the early stages. Pros I have had a very positive experience using this dental software for notes, charting, and managing patient information. One of the biggest advantages is how easy it makes documenting appointments and keeping patient records organized. The charting features are straightforward to use, which allows information to be entered quickly and accurately without making the process feel complicated. Another major benefit is how the software helps streamline the overall workflow of the dental office. Having patient information, treatment notes, dental charts, and other important records all in one place makes it easier for the dental team to stay organized and communicate with one another. It also makes it simple to review a patient's history and previous treatment before or during an appointment. The software is especially helpful for dental assistants because it makes taking notes and updating charts more efficient. Overall, it is user-friendly, organized, and helps save time while maintaining accurate patient documentation. I would recommend it to dental offices looking for a reliable and efficient way to manage their clinical notes and charting. Cons One of the main setbacks of this dental software is that the charting and note-taking features can sometimes feel confusing and time-consuming to learn. There are a lot of different sections, options, and steps to complete, which can make entering notes more difficult than it needs to be, especially for someone who is new to the system. It can also take several clicks to document information that could be entered more quickly with a simpler layout. Another issue is that navigating between different parts of a patient’s chart can sometimes be inconvenient, making it harder to quickly find specific information during a busy appointment. Overall, while the software has useful features, the charting and documentation process could be more user-friendly, streamlined, and efficient. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Due to cost and issues with the company. Review Source Donna G. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "CareStack - Exceeding Expectations with Each Encounter" May 12, 2026 5.0 From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success. Pros The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion. Cons The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The way CS migrates the data from the previous PMS Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To consolidate my PMS, Phones, Patient engagement, AI (x-rays) and analytics Review Source LM Leslie M. Insurance Hospital & Health Care Used the software for: 6-12 months ### "Great System Once You Learn It" July 16, 2026 4.0 Overall, CareStack has been a great practice management system. There is a bit of a learning curve at first because of its many features, but once you become familiar with it, it's very effective. Pros What I like about CareStack is how it keeps track of insurance claims from submission through payment. Cons What I like least about CareStack is that some workflows require too many steps to complete a single task. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I am not sure why we made the switch. Practice came under new ownership so probably just preference of the new owner Review Source AS Alcy S. Dental Hygienist Hospital & Health Care Used the software for: 6-12 months ### "Cloud Based Dental Software" January 25, 2024 3.0 Pros I appreciate that CareStack is cloud based allowing me to access my schedule at home. Cons CareStack tries to accomplish too much on any given page. It is not user friendly, and you must have instruction to use it. The fact that I have to right click and select "view dental chart" to open a patient's chart is ridiculous. Why make it so many steps?! Just let me double click on the appointment to open the chart! CareStack caters to front office while leaving the providers in the dust. As a provider, my time is limited and valuable with each patient - why create so many obstacles when trying to complete a task? The redundancy is not appreciated and the user flow is ambiguous. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I came from another office using Dentrix and did not have a choice in using CareStack as our dental software. Review Source MF Mauricio F. General Dentistry Hospital & Health Care Used the software for: Less than 6 months ### "Carestack sucess" May 19, 2026 5.0 Our practice switched to CareStack in January of this year, and it has truly been one of the best decisions we’ve made. From day one, the software has made our workflow more efficient, organized, and much easier for our team to manage. Everything from scheduling to patient communication feels smoother and more streamlined. What really stands out is the customer service. The CareStack team has been incredibly responsive, helpful, and supportive whenever we’ve had questions or needed assistance. It’s clear they genuinely care about helping practices succeed. Overall, CareStack has improved both our daily operations and our patient experience. We highly recommend it to any dental practice looking for a modern, user-friendly software solution with outstanding support. Pros User Friendly for all our staff and the availability for our patients to have access to there portal. Also, the security of knowing everything is backed up by there cloud makes it a lot less overwhelming of backing up your data yourself. Cons Overall it is great, it is a lot to learn but they have really knowledgeable staff to help you through the process. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack The owner of the practice was impressed overall with the product. He also loved that all the third party software's you need are implemented directly through care stack. We do not need so many different subscriptions. Also, the cloud is one of the most important reasons we switched as well. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) It was to outdated and it was not report friendly when you wanted specifics. Review Source Charles F. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great All-in-One Secure Platform" May 8, 2026 5.0 The biggest reason we stayed with CareStack and what truly made the difference for us was our CSM, Brandy. She has been absolutely wonderful throughout this process and truly became the make-or-break factor in helping us get the software working for our office. Having someone responsive, knowledgeable, patient, and genuinely invested in our success made all the difference during the challenging moments. While it was definitely a bumpy ride some days, we are genuinely happy we made the switch from Eaglesoft to CareStack and are excited to continue enhancing our systems and processes to fully take advantage of everything the platform can do for our practice. Pros Once we pushed through the difficult onboarding phase and really started learning the platform, we began to see why so many growing practices are moving to CareStack. The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice. We continue to discover new tools and workflows that help us improve every day. Cons Click redundancy and Implementation. After many years on Eaglesoft, making the switch to CareStack was a huge decision for our practice and honestly, not always an easy one. The implementation and live launch were definitely rocky at times, and there were days where we questioned if we made the right move. Like many others have mentioned in reviews, there is absolutely a learning curve when transitioning into such a robust, all-in-one cloud-based system. Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack Because it was a better All in One solution and reliability and features Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) All In One solution, consolidate billing, integrate AI, and become more efficient and growth. Review Source AH Amber H. Clinical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing group to work with!!" May 21, 2026 5.0 My overall experience with Carestack has been really positive. Its easy to use, helps keep everything organized, and makes daily practice management much smoother. Overall, its been a reliable and efficient solution for our team. Pros CareStack has been an excellent all-in-one solution for managing our Periodontal practice. The platform is very user-friendly and makes patient management, scheduling, treatment planning, and billing much more efficient. I especially appreciate how everything is cloud-based, allowing easy access from anywhere while maintaining strong security features. The customer support team has also been responsive and helpful whenever we needed assistance, and the support access options make it easy to get issues resolved quickly. Overall, CareStack provides great value for money because it combines multiple tools into one streamlined system, helping our office save time and improve workflow efficiency. Cons While CareStack offers many powerful features, there can be a learning curve when first implementing the system because of how comprehensive it is. Some customization options and reports can also take time to fully understand. Occasionally, updates or new features may require additional staff training to ensure everyone is using the platform efficiently. However, once the team becomes familiar with the system, it works very well overall. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The need for Cloud base system to use with our satellite office. Review Source PM Pam M. Office Manager Medical Practice Used the software for: 2+ years ### "CareStack a great dental software" May 15, 2026 5.0 We are very pleased with CareStack software. The support team and \[sensitive content hidden\] our account manager are just the best. The ease of use and updates are always making day to day tasks easier. Pros Carestack has been such an improvement over our last software. The ease of use getting daily stats and reports has made improved our daily routines. Cons Problems with Tigerview xray software. Although the support team was always there to help, we are switching over to their new Aeka software. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Lack of customer support and no communication with the clearing house. Review Source Brieona F. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Support and Training" May 21, 2026 5.0 \[sensitive content hidden\] have been great to work with! They have helped walk us through the whole conversion process and have really simplified the workflows for us. Very prompt and the one-on-one training with them has been great! Pros It has simplified our workflow so much as a periodontal office. We LOVE the referral hub and the ease of interoffice communication! Cons You can get to things in many different ways which can be tricky sometimes but overall it can also be helpful Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Better value for what we were getting and had more people recommend it Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We wanted a cloud based electronic health system Review Source AL Ana L. Surgical Assistant Hospital & Health Care Used the software for: 6-12 months ### "An asset to the productivity of our office " August 11, 2026 4.0 Pros The all-in-one platform feature. Eliminates the need to have multiple subscriptions in multiples places, and allows it all within CareStack (dosespot, overjet voice). Cons The fact that there is multiple different ways to get to the same place. If it were condensed into a single consistent path I believe that would be more efficient and quicker to navigate. Review Source TJ Tucker J. Office Manager Medical Practice Used the software for: 6-12 months ### "\[sensitive content hidden\] is my new Best Friend!" September 9, 2025 5.0 I cannot say enough about the outstanding support we received from \[sensitive content hidden\] and the CareStack team during our transition. From the very beginning, \[sensitive content hidden\] demonstrated exceptional dedication and professionalism, making what could have been a complicated process truly seamless. He was incredibly quick to respond to every question and concern, no matter how small, and always provided clear, actionable solutions. His ability to streamline processes saved our team significant time and effort. What stood out most was his patience with teaching — he guided us step by step, ensuring that every staff member felt comfortable and confident using the system. CareStack itself has proven to be a tremendous value. The platform offers strong security, excellent customer support, and a wide range of tools that enhance patient management. We’ve found the handling of forms and notes to be efficient and customizable, and the reporting features give us insight we’ve never had before. Any bugs or issues were addressed promptly, with real accountability and follow-through. From day-to-day scheduling to billing, CareStack has elevated our practice management in a meaningful way. Overall, the combination of CareStack’s robust platform and \[sensitive content hidden\] ’s exceptional support has provided us with true value for money. We’re grateful for his hard work and highly recommend both CareStack and \[sensitive content hidden\] for any practice looking to upgrade their systems. Pros What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to \[sensitive content hidden\] ’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. Cons Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, \[sensitive content hidden\] and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with \[sensitive content hidden\] ’s patient guidance and thorough training, this was quickly overcome. Switched from [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) We made the switch from Sensei to CareStack because we needed a more modern, cloud-based solution that could grow with our practice. CareStack offered greater flexibility, stronger security, and more intuitive tools for patient management, forms, notes, and reporting. Unlike our previous system, CareStack allowed us to consolidate multiple processes into one platform, eliminating the inefficiencies and limitations we were experiencing.In addition, the level of customer support and responsiveness from the CareStack team — especially \[sensitive content hidden\] — was a major factor in our decision. He ensured that the transition was smooth, guided us through every step, and provided the patience and training needed to help our staff feel confident with the change. Ultimately, CareStack delivered better value for money, resolved the frustrations we had with bugs and restrictions in Sensei, and gave us a true all-in-one solution for practice management. Review Source VP Vaneza P. Financial Coordinator Medical Practice Used the software for: Less than 6 months ### "Carestack Review" September 18, 2025 4.0 Carestack is a very comprehensive software. Its easy to navigate and has made front office work more streamline by outsourcing our claims posting through the CareRevenue team. We are able to complete more tasks from one window, without having to jump between scheduler and leger to check out a patient. There was a bit of a learning curve when it came to our transition from Dentrix. The workflows are very different, but our team is adapting pretty well. Our trainers Caroline and Ayisha were so helpful, and very attentive during our onboarding meetings. They answered our questions, were very patient and helped us to understand the analytics side of Carestack. Looking forward to seeing how this transition improves our practice overall. Pros Easier work flows, better explanation for reports and very fast support through chat to fix minor issues or questions on software navigation. Help bar allows to search through carestack software with ease Cons Sometimes takes a while for technical support tickets to be resolved. The team says they will update you, but it may be better to reach out to your account reps for updates on technical support tickets. I also felt the cost of some add on services was very high, better suited for multi location practices than a single private office. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Our doctor prefered to have a software that integrated with the overjet software. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated/ Need more comprehensive reporting. Review Source JH Jasmine H. office manager surgical dental assistant. Health, Wellness and Fitness Used the software for: 6-12 months ### "Carestack review dental " February 26, 2026 5.0 Overall our team is pleased with what carestack has to offer, and look forward to seeing what new advancements they have to bring! Pros We love that it is very user friendly and easy to use. Support is prompt when needed and has lots of awesome features! Cons Some of our patients do struggle with the patient portal, and receiving their access codes. It can be a bit confusing for older patients. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) we wanted to be cloud based since we have multiple locations Review Source MP Mehul P. Oral Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Seamless Transition Thanks to \[sensitive content hidden\] Amazing Training" September 3, 2025 5.0 Our overall experience with CareStack has been very positive. The platform offers a lot of great features that help streamline scheduling, billing, and patient management. While there’s a bit of a learning curve at first, our trainer, \[sensitive content hidden\], made the entire process so much easier. She was patient, knowledgeable, and incredibly supportive, which made the transition smooth and stress-free. We feel much more confident using the system now and appreciate the tools it provides to make our workflow more efficient. Pros The best part of our CareStack experience was our trainer, \[sensitive content hidden\]. She was absolutely amazing patient, knowledgeable, and made the entire training process so much easier. She explained everything clearly, answered all of our questions, and really helped us feel confident using the system. Her guidance made the transition smooth and stress-free. Cons There’s a bit of a learning curve in the beginning, especially when switching from another platform. However, the training and support team especially \[sensitive content hidden\] made it much easier to adjust. Switched from [Dental-Exec](https://www.capterra.com/p/2330/Dental-Exec/) We made the switch to CareStack because we were looking for a more streamlined, all-in-one platform. It offered better integration, easier access to patient data, and improved reporting features compared to what we had with DSN. Review Source TS Tara S. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Thumbs up to CareStack" January 28, 2026 5.0 My overall experience with CareStack was alot better then expected. The team really does make the change over easy. Pros What I like most about CareStack is \[sensitive content hidden\]! He was amazing whenever I need help he was always there to Help. I also like how everything is in one system and pretty easy to navigate. Cons My least favorite thing about CareStack is attaching documents to claims. I feel there should be an easier way to attaches files. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We switched to CareStack to have everything in one. Review Source LG Linda G. Dentist Clinical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack: Best support and great software" September 6, 2025 5.0 My experience has been positive-I have learned so much. \[sensitive content hidden\] has made herself available even 'after' our training was done. I look forward to learning more. Pros The support offered is exceptional. Every single team member is attentive, receptive and helpful. \[sensitive content hidden\] and all of the team do not hesitate to support you. I have NOT found this with other systems. I love that this is web based and that we can share our patient information with other offices in our group. Cons Carestack is LOADED with information, and it has taken me some time to just 'scratch' the surface. I was an expert with our previous system, I am less confident with Carestack. I also wish that I could have followed along on my own computer while listening/watching \[sensitive content hidden\] training sessions. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack We absolutely chose CareStack for their customer service and support. We loved seeing the system, and Dan/Jacqui and our initial contacts were outstanding in presenting the system and speaking with us. We were heard and respected in our wishes and concerns. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted to switch to a web based program that would allow sharing of important information with our sister offices to better patient care. Review Source EL Emily L. Front Desk Coordinator Medical Practice Used the software for: 1-2 years ### "Efficient Software 10/10" November 13, 2025 5.0 The experience has been great! Especially with the level of support that was provided to us. Our patients are satisfied as well with how easy it is for payments & communication. Pros I liked how easy everything is to navigate. Very efficient! I think it’s very well put together when it comes to looking up patients information etc. Cons There really isn’t anything I can point out that I don’t like about it. I think if I had to say something it would be there are so many ways to do one thing. Not nesc a bad thing but I can see how sometimes it can be too much. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) System was very outdated. There wasn’t a lot of leeway in the other software. Review Source EG Erica G. Team leader Medical Practice Used the software for: Less than 6 months ### "Supportive Onboarding Team That Made Our Transition Smooth" December 16, 2025 5.0 The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive. Pros We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially \[sensitive content hidden\] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption. Cons As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) It was time for an upgraded software and less glitches Review Source CC Cristy C. Billing Insurance Coordinator Medical Practice Used the software for: 6-12 months ### "Very good system" February 18, 2026 5.0 My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. Pros The support. We could not have made it through the changes without the support from \[sensitive content hidden\] Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed something more updated. We wanted to take our practice to the next level. Review Source SM Shannon M. Office Manager Medical Practice Used the software for: 1-2 years ### "Best Dental Software" August 19, 2025 5.0 The overall experience has been great! Once we were assigned a trainer to help with all the KPI and details of my issues, I loved my training sessions. Pros I like the features with insurance filling, and attachements for the claims, auto posting of payments, and patients having a online payment portal. Cons There is so much this software can do that it takes time to learn everything there is to know. The detail of each portion is excellent. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack CareStack offered everything we wanted for a much better price Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed a cloud-based software program Review Source SF Suzanne F. Insurance and AR-Dental Assistant Medical Practice Used the software for: Less than 6 months ### "Great Job \[sensitive content hidden\] !!" March 23, 2026 4.0 Overall Carestack is great. \[sensitive content hidden\] has been wonderful and patient. Once she became our trainer things really fell into place pretty quiclky for me. Pros \[sensitive content hidden\] was wonderful. I like how everything in Carestack is so streamlined and easy to work insurance once you know where to look for things. Cons I'll be honest, it was a bit rocky at the start. Our transition was not easy but once \[sensitive content hidden\] stepped in as our trainer things started to click Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To be more up to date with Patient portal and payment options Review Source HL Heather L. Orthodontic Office Manager Mental Health Care Used the software for: 6-12 months ### "Orthodontic Office Manager" April 19, 2025 5.0 We have had a great experience with CareStack. The training has been very informative and detailed to help you understand how the system works. We have had a few obstacles to jump over to meet our Practice dynamic, but everyone there has been supportive and helpful to make us work. Pros CareStack has a lot of Smart features when it comes to the payment ledger, the Clinical chart and even sending correspondence letters straight from the patient's chart. It helps make the workflow very seamless. Cons Being an Orthodontic focused practice- we found that the Otho Case module just wasn't quite what we needed it to be. There definitely some features that could be enhanced like the capability to set up a patient's chart and chart entries in a structured form. IE: being to put wire sizes for that day outside of the actual note so you can quickly see what wire they are in without having to click into the last chart note and read through everything to find it. Having an in office patient tracking system to one be able to keep up with chair time and efficiency, but to be able to let the staff/doctor know where you are in that procedure IE: Here, seated, Ready for Doctor, Doctor needed ASAP, Done, Checked out-- these could be in a light system that you choose the color you want each function to be and it literally directed the Doctor on where to go. I do not like the fact that when you create a treatment plan for a patient at the first consult, then if they accept and you use the Ortho Case module, you have to go back and DELETE the original treatment plan code to avoid the wrong code being used. Then in order to START the actual Ortho Case you have to set up a patient Production schedule (payment plan). In Ortho, your production is on the Initial Bonding/ start date all at once. The payments made after that is collections. In ortho case- all payments are set as Production which in turns counts that production twice. Also we have patients that pay in full for their Orthodontic treatment- Ortho case doesn't allow for you to not make a patient production schedule or make a patient production schedule with a one time payment. Switched from [EDGE](https://www.capterra.com/p/183126/EDGE/)[Dolphin Management](https://www.capterra.com/p/81580/Dolphin-Management/) Started a new Orthodontic practice within an existing General Dental practice. The General Dentist practice was already using CareStack Review Source NW Naseré W. Office Manager Medical Practice Used the software for: 6-12 months ### "Tooth Bud's Review" January 28, 2026 5.0 Pros Switching to CareStack has been a total game changer for our office. The practice and patient management features are incredibly intuitive, streamlining everything from scheduling to clinical charting. It has truly modernized our daily workflow and improved the patient experience. What sets CareStack apart, however, is the exceptional support. We have had a wonderful experience working with Mariangelis, whose expertise and responsiveness have been invaluable. The entire support team is consistently professional and helpful, ensuring any questions are resolved quickly. We highly recommend CareStack to any practice looking for a comprehensive, reliable platform backed by a top tier support system. Cons Our office has been using CareStack for our practice and patient management needs. While the software offers a solid range of features that have improved our workflow, we have encountered some system limitations that occasionally hinder our efficiency. We hope to see these functional gaps addressed as the platform evolves. Review Source SP Shalayna P. Vice President of Operations Management Consulting Used the software for: 2+ years ### "A great PMS for multi-practice offices" October 15, 2025 5.0 The support team has always been helpful, and the practice management software overall is very user-friendly. Pros CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization. Cons The reporting features in the past has been limited, but we're excited to see the new programs offered by CS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cloud-based system plus integrated systems Review Source AR Autumn R. Admin and clinical assistant Medical Practice Used the software for: 6-12 months ### "I would recommend Carestack " November 14, 2025 5.0 Once you get a good point of contact to establish communications with Carestack is great. I like the clinical aspect of software a lot. Pros \[sensitive content hidden\] Has been a wonderful point of contact. She is tactful and helps with every question I have had as well as a fast resolution. Cons At first the patient ledgers and accounts were very complicated. A new update has since been released and has helped a lot. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.