# CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CareStack the right Dental solution for you? Explore 191 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/176206/CareStack/reviews

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CareStack

4.8 (191)

[View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 6th, 2026

# Reviews of CareStack

Ease of use

4.6

Customer Service

4.8

## Pros and Cons in Reviews

RW

Robin W

Executive Marketing AssistantHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years.

“From a dental marketing perspective, its versatility—spanning scheduling, analytics, and patient engagement—makes it incredibly useful for both small practices and multi-location groups.“

November 28, 2025

Li Yang L

DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months.“

April 8, 2026

BL

Bethany L

Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months.

“Our office implemented CareStack at the beginning of this year as part of our search for a true all-in-one practice management system that could streamline both the patient and team experience.“

February 4, 2026

Li Yang L

DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration.“

April 8, 2026

Li Yang L

DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task.“

April 8, 2026

PH

Paula H

Dental Implant CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging.“

October 14, 2025

SM

Shannon M

Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years.

“I like the features with insurance filling, and attachements for the claims, auto posting of payments, and patients having a online payment portal.“

August 19, 2025

Li Yang L

DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use.“

April 8, 2026

## Showing most helpful reviews

Showing 1-25 of 191 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jennifer C.  
Insurance Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Carestack for an Oral Surgery Office"

September 30, 2025

5.0

Pros

We are an office that utilizes every part that Carestack has to offer. It is alot to learn but once everything is up and running its easy to use and Carestack support is always there to help guide you.

Switched from

[WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/)

More efficient way to track patients and numbers

Review Source

LA

Lan A.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Carestack is the BEST!!!"

December 23, 2025

5.0

Carestack grew on me over time. It is my 5th software so I have experience with many. I have to say it is one of my favorite softwares to use and is super easy to use. The training and onboarding team is the absolute BEST!!!

Pros

CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to \[sensitive content hidden\] (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice.

Cons

There are some aspects that are set within the software from the backend. I wish there would be some availability to customize those aspects to enhance user experience.

Alternatives considered

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

Carestack had the best reviews so we went with it

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

We wanted a cloudbased software that was all in one.

Review Source

IM

Ivana M.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "New to CareStack"

March 6, 2026

5.0

Pros

Very user friendly. Everything in is one spot no need for multiple sites. The team is very efficient in getting you set up and helpful for your success.

Cons

Due to being a web based system, there are times where it can take a few seconds to load. This is not a common issue but may arise at times.

Alternatives considered

[ORYX](https://www.capterra.com/p/129413/ORYX/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

Everything is under one umbrella. Easy to use, clear to navigate.

Review Source

AA

Autumn A.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Carestack Review"

September 9, 2024

3.0

It has been a long process for sure. I would not do it again if I had a choice.

Pros

If I have an issue, they try every way possible to fix it immediately.

Cons

Very difficult to understand in the beginning. Too many steps to do one thing.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

It was not our choice. Our boss switched his other offices and we had to do the same.

Review Source

PF

Penny F.  
Senior Operating system  
Hospital & Health Care  
Used the software for: 2+ years

### "carestack 1"

February 13, 2026

5.0

Pros

I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs.

Cons

While no software is perfect, CareStack's responsive team ensures that any issues can be fixed or enhanced. This partnership approach allows both the PMS and dental practice to grow together.

Alternatives considered

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

The Team in Carestack and system that had all requirements I need for our Dso

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

cloud base system, was more indicated for our Dso

Review Source

MS

Manuel S.  
Office Manager - Analytics Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Experience"

January 30, 2026

5.0

We use CareStack across 9 Pediatric Dental Centers, and the experience has been very positive. The support team is proactive, responsive, and solution-oriented. The platform is fast, stable, and continuously improving. A solid PMS for multi-location practices.

Pros

Outstanding customer service, fast and stable platform, and a team that listens. CareStack is very open to making changes and improvements to better support real practice needs. Managing 9 pediatric dental locations requires reliability, and the system consistently delivers.

Cons

Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth.

Switched from

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)

We needed a Cloud Reliable platform and Carestack was the best option

Review Source

MB

Maureen B.  
Accounts Coordinator and -RCM  
Medical Practice  
Used the software for: Less than 6 months

### "Learning and Understanding"

December 17, 2025

4.0

The Startup team makes sure the team is comfortable with the process and learning how to maximize the functions. I appreciate when we do not understand a function, they take the time to walk us through and work on a process that works for the practice.

Pros

The support access has been a great help there are many areas to still maximize the software. Learning all the features attached.

Cons

There are many functions, but the reports set up having to go into multiple reports to get numbers and trends it would be nice in a one report function, The forms and notes and amending items are a struggle, The training team are working on creating an all-inclusive report. Also, if items apply incorrectly and not being able to amend or remove the item to make corrections as we need to.

Switched from

[Denticon](https://www.capterra.com/p/35009/Denticon/)

Administration decision to upgrade software for practice needs.

Review Source

EG

Erica G.  
Team leader  
Medical Practice  
Used the software for: Less than 6 months

### "Supportive Onboarding Team That Made Our Transition Smooth"

December 16, 2025

5.0

The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive.

Pros

We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially \[sensitive content hidden\] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption.

Cons

As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging

Switched from

[Denticon](https://www.capterra.com/p/35009/Denticon/)

It was time for an upgraded software and less glitches

Review Source

Caroline A.  
Insurance Verification Specialist, Remote Front Desk  
Insurance  
Used the software for: Less than 6 months

### "Excellent System"

December 17, 2025

5.0

It is great, our transition to Care Stack was steady and we are learning a lot more features that help us with our workflow in our practice.

Pros

I like the Chat Support feature which the reps are active and we get assistance in an instant and I also love that it is user friendly.

Cons

The creating of plan breakdowns and online registrations are a bit longer to fill up. It will also help if they could allow to add all CDT codes under frequency and limitations.

Switched from

[Denticon](https://www.capterra.com/p/35009/Denticon/)

There were too much issues and less support. Not very friendly to other software integration.

Review Source

CB

Carla B.  
Front Desk Admin  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Front Desk"

April 14, 2026

5.0

Great cloud base Product and the supports team member have been great.(\[sensitive content hidden\] ). Ease of scheduling patient and communication with patients.

Pros

Allows for remote access, making it easy to check schedules. Integrates scheduling, clinical notes, patient communication ,texting, emails and billing into one system.

Cons

The number of features can be overwhelming at times. and certain processes like treatment planning can be long.

Review Source

DK

Denise K.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Enjoying Carestack!"

November 3, 2025

4.0

Our experience has been good due to the amazing customer support system they have in place. They have helped tremendously to produce better workflows for our team.

Pros

CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to CareStack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack.

Cons

Being a "Fee for Service" practice, we don't attach insurance codes to every service we provide. With CareStack you do. We have created a different workflow to help with that.

Alternatives considered

[Denticon](https://www.capterra.com/p/35009/Denticon/)

Reason for choosing CareStack

Highly rated by our IT team and they took time to explain the software before making the switch.

Switched from

[DENTECH](https://www.capterra.com/p/85034/DENTECH/)

We were not happy with the software anymore.

Review Source

HL

Heather L.  
Orthodontic Office Manager  
Mental Health Care  
Used the software for: 6-12 months

### "Orthodontic Office Manager"

April 19, 2025

5.0

We have had a great experience with CareStack. The training has been very informative and detailed to help you understand how the system works. We have had a few obstacles to jump over to meet our Practice dynamic, but everyone there has been supportive and helpful to make us work.

Pros

CareStack has a lot of Smart features when it comes to the payment ledger, the Clinical chart and even sending correspondence letters straight from the patient's chart. It helps make the workflow very seamless.

Cons

Being an Orthodontic focused practice- we found that the Otho Case module just wasn't quite what we needed it to be. There definitely some features that could be enhanced like the capability to set up a patient's chart and chart entries in a structured form. IE: being to put wire sizes for that day outside of the actual note so you can quickly see what wire they are in without having to click into the last chart note and read through everything to find it. Having an in office patient tracking system to one be able to keep up with chair time and efficiency, but to be able to let the staff/doctor know where you are in that procedure IE: Here, seated, Ready for Doctor, Doctor needed ASAP, Done, Checked out-- these could be in a light system that you choose the color you want each function to be and it literally directed the Doctor on where to go. I do not like the fact that when you create a treatment plan for a patient at the first consult, then if they accept and you use the Ortho Case module, you have to go back and DELETE the original treatment plan code to avoid the wrong code being used. Then in order to START the actual Ortho Case you have to set up a patient Production schedule (payment plan). In Ortho, your production is on the Initial Bonding/ start date all at once. The payments made after that is collections. In ortho case- all payments are set as Production which in turns counts that production twice. Also we have patients that pay in full for their Orthodontic treatment- Ortho case doesn't allow for you to not make a patient production schedule or make a patient production schedule with a one time payment.

Switched from

[EDGE](https://www.capterra.com/p/183126/EDGE/)[Dolphin Management](https://www.capterra.com/p/81580/Dolphin-Management/)

Started a new Orthodontic practice within an existing General Dental practice. The General Dentist practice was already using CareStack

Review Source

MM

Mandi M.  
Practice Administrator  
Medical Practice  
Used the software for: 2+ years

### "CareStack for everyone!"

April 16, 2025

5.0

As a day 1 veteran user, CareStack has come a LONG way, for the better! Overall 10/10 recommend CareStack and I don't know why every dental practice would not be using it ESPECIALLY multi-location and or multi specialty practices.

Pros

I love that it is a a full service comprehensive practice management software that has easy set up, and is user-friendly. It helps alleviate administrative burdens of billing, coding and claims. Streamlines efficiency!

Cons

If I had to label one thing, talking to bots - but its easy to get in contact with a human (or reference online articles for help or pointers - or report bugs through CareStack /Chrome extension)

Switched from

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

something new, more efficiency, more all-inclusive

Review Source

AC

Alexis C.  
Dental Assistant and Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "5 Stars, great software"

September 9, 2025

5.0

It has been a great experience, my trainer, \[sensitive content hidden\] , did an amazing job at showing me all the features and made it simple to navigate the software.

Pros

I like how carestack is so easy to navigate and the amount of great features the software has. The staff is very kind and very helpful.

Cons

I have not had a bad experience with carestack. There is a lot of features we are able to use that may seem overwhelming but they are easy to access and the staff is willing to answer our questions when needed.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

We needed an updated software and one that is easy to navigate.

Review Source

EW

Emma W.  
Clinical Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Carestack Review"

November 14, 2025

5.0

I have really enjoyed carestack. Definitely a learning curve coming from eagle-soft but now I prefer carestack! I love how it is web based.

Pros

I liked how supportive the carestack team was with the transition. Everyone is personable and helpful.

Cons

I did not like how many clicks it took to get to things like the chart/ledger but now that I am comfortable with the system it is super easy!

Alternatives considered

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Reason for choosing CareStack

It is web based and there is a lot of support while setting up.

Review Source

AO

Angelika O.  
Assistant Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Won't Be Looking Back!"

May 23, 2025

5.0

Overall Carestack has been a big win for us compared to our previous PMS and support with them. The reporting is also easily accessible and easy to export.

Pros

I enjoy it being a cloud based software. From previous experience with this offices past PMS, the speed is great. I also love the ledger when it comes to viewing what procedures have outstanding money owed to it. That is something that I have not seen in any PMS and helps my RCM brain

Cons

I don't like that it is transactional based. I have always lived in a "DOS" world and a net world. That would be the biggest thing I would change in a heart beat. I also do not like how you always have to go to the chart to delete items. In previous PMS I have used it was available to do almost anywhere. Also, I wish you could just change the code instead of having to delete and add a new one.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

We had constant IT issues and the speed was awful.

Review Source

MM

Misha M.  
Practice Manager  
Medical Practice  
Used the software for: Less than 6 months

### "CareStack Conversion"

August 29, 2025

5.0

We have had a great experience so far and the support has been fantastic! We have worked with many different departments of CareStack so far and the quick responses are wonderful.

Pros

Reporting has so much more details than our previous software. We are excited to have a timeclock, lab tracker, text to pay option as well as patient portal to pay for statements.

Cons

Just the learning curve has been a little difficult as with any software conversion is. We were prepared for that.

Alternatives considered

[iDentalSoft](https://www.capterra.com/p/148958/iDentalSoft/)

Reason for choosing CareStack

Much better reporting was the main reason plus esthetically we like it better.

Switched from

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Lack of reporting, no timeclock, no lab tracker, and patient portal

Review Source

MH

Maggie H.  
Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "A Huge Improvement from Eaglesoft or Dentrix"

November 18, 2024

5.0

The CSM team after implementation, including our lead manager Abhishek, has made up for all for any roadblocks we may have had during the initial transition period from our old practice management software. The lead you through how to properly access your workflows and reporting to make sure you're taking advantage of all the new features of Carestack, which continue to expand. I've been impressed with the level of detail and care that the Customer Success team has shown to us on all of our calls and email correspondence.

Pros

This is clearly a software made by a software company, not a dental supply company. They have the resources and team members to make updates and changes that are relevant, and you can even request changes with their development team.

Cons

The switch from our previous management software was very time consuming for a private practice. Their sales team failed to mention that we have to convert over all the files for patient forms, note templates, etc. which we are still completing months later. Other online form providers have done this for us within implementation. This is a really big problem for trying to use all the features of CS, but not having it personalized with your documents unless you devote a lot of time. Note: we are an office with a multitude of very in depth forms, if you only have one set of forms for your patients, for example, this may not be as big of an issue.

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)

Reason for choosing CareStack

Open Dental was a great second option, but was not innovative enough to make us switch from Eaglesoft. One demo with Carestack will leave you feeling like "this is the product I've been looking for"

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Needed a software that could meet complex treatment planning and integrated features, such as payment plans, patient portal, updated imaging storage, etc.

Review Source

LP

Lillie P.  
Admin  
Medical Practice  
Used the software for: Less than 6 months

### "Highly Recommend"

September 19, 2025

5.0

Our overall experience has been extremely positive. The system is so user friendly and much more efficient than our precious software.

Pros

The customer support and training is top notch. \[sensitive content hidden\] is an angel who has answered every question and worked with us through every issue we've brought to her.

Cons

The learning curve moving to a new system is always tough, but they helped guide us through every obstacle we faced.

Switched from

[WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/)

Needed a more current system with a more user friendly format.

Review Source

TG

Tammy G.  
Office Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Wonderful PMS"

April 10, 2025

5.0

Overall it has been great. Loving all the features and the wonderful support we received from \[sensitive content hidden\] and everyone we have been in contact with.

Pros

Wonderful support, all in one features, reports, patient portal

Cons

Ledger is slightly confusing and hard to navigate at times.

Switched from

[MacPractice DDS](https://www.capterra.com/p/77176/MacPractice-DDS/)

Was looking for something more all in one and liked the cloud based

Review Source

FS

Faisal S.  
Dentist  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Carestack experience"

February 24, 2025

5.0

The experience has been great. Once you learn the software youn appreciate all its feautures.

Pros

They have amazing support. The software is easy to use and simplifies office workflows. It is really helpful on the amanagment side of things.

Cons

It is just an adjustment at first coming from a different software.

Alternatives considered

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

Has better features for managment side of things.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Needed an updated cloud based software that was an all in one solution

Review Source

NW

Naseré W.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Tooth Bud's Review"

January 28, 2026

5.0

Pros

Switching to CareStack has been a total game changer for our office. The practice and patient management features are incredibly intuitive, streamlining everything from scheduling to clinical charting. It has truly modernized our daily workflow and improved the patient experience. What sets CareStack apart, however, is the exceptional support. We have had a wonderful experience working with Mariangelis, whose expertise and responsiveness have been invaluable. The entire support team is consistently professional and helpful, ensuring any questions are resolved quickly. We highly recommend CareStack to any practice looking for a comprehensive, reliable platform backed by a top tier support system.

Cons

Our office has been using CareStack for our practice and patient management needs. While the software offers a solid range of features that have improved our workflow, we have encountered some system limitations that occasionally hinder our efficiency. We hope to see these functional gaps addressed as the platform evolves.

Review Source

SP

Shalayna P.  
Vice President of Operations  
Management Consulting  
Used the software for: 2+ years

### "A great PMS for multi-practice offices"

October 15, 2025

5.0

The support team has always been helpful, and the practice management software overall is very user-friendly.

Pros

CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization.

Cons

The reporting features in the past has been limited, but we're excited to see the new programs offered by CS.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Cloud-based system plus integrated systems

Review Source

JW

Jessica W.  
Office Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Carestack Review"

September 9, 2025

5.0

Pros

The ease of the system and availability of the support team. The monthly meetings with our account representative show how much they care and want you to be able to use every feature available.

Cons

Sometimes I feel like it is too smart as there are many ways to do one thing, but that is not a bad thing.

Review Source

LS

LOREE S.  
OFFICE MANAGER  
Hospital & Health Care  
Used the software for: Less than 6 months

### "CARESTACK SOFTWARE AND TRAINING "

June 20, 2025

5.0

We have had an excellent experience with Care stack I have never experienced such a top-notch training program they do not just sign you up with their software then leave you. You have extensive training.

Pros

We were previously in Eagle Soft we up graded to Care stack it is more customizable for our practice. With Care Stack we have advanced reporting and are Extremely satisfied with Care stack they have exceptional training program

Cons

We are satisfied with Care stack we have no complaints it is very user friendly. It was an easy adjustment for our office to make the transition from Eagle Soft

Alternatives considered

[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)

Reason for choosing CareStack

Care Stack offered more customizable options

Switched from

[The OPTIC System](https://www.capterra.com/p/240576/The-OPTIC-System/)

Software was limited in what it could do

Review Source

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