--- title: "CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CareStack the right Dental solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-amjfmuov5-g2dm.vercel.app/p/176206/CareStack/reviews/" page_type: "reviews" language: "en" --- CareStack 4.8 (213) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of CareStack Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Charles F Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice.“ May 8, 2026 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months.“ April 8, 2026 KC Kaci C Insurance and treatment coordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload.“ May 26, 2026 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration.“ April 8, 2026 Jennifer G ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage.“ May 15, 2026 PH Paula H Dental Implant CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging.“ October 14, 2025 BL Bethany L Marketing CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Our office implemented CareStack at the beginning of this year as part of our search for a true all-in-one practice management system that could streamline both the patient and team experience.“ February 4, 2026 Li Yang L DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use.“ April 8, 2026 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Donna G. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "CareStack - Exceeding Expectations with Each Encounter" May 12, 2026 5.0 From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success. Pros The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion. Cons The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The way CS migrates the data from the previous PMS Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To consolidate my PMS, Phones, Patient engagement, AI (x-rays) and analytics Review Source ML Michelle L. Administrator-Operations Hospital & Health Care Used the software for: Less than 6 months ### "In the End CareStack is a Win!" April 30, 2026 5.0 At the end of the day, CareStack is a really powerful tool and great for a growing practice, you just have to be ready to put in the time upfront to learn it and set things up the right way. I have to call out our Customer Support Manager, because that’s been a game changer for us. Brandy has been amazing. She is always super responsive, knows her stuff, and just has a way of calming everything down when things feel chaotic. There were times we were seriously frustrated, and she jumped in and fixed things in minutes. If we had her during implementation, it would’ve saved us a ton of stress. Carestack needs to do a better job of making sure their clients have a strong support team like Brandy during implementation instead of after going live to make sure you are set up for success. Pros The biggest win is having everything in one place. Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. The reporting side is honestly one of the best parts. It’s super easy to track metrics, and we’ve seen real improvements in our numbers, especially with AR’s, and treatment acceptance has improved too. Cons That said, it’s not the easiest system to learn. Implementation did not provide a great foundation for success. Better training before going live is highly recommended. There’s definitely a learning curve, and some tasks feel like they take more clicks than they should. The customization is nice, but having multiple ways to do the same thing can be confusing when you’re still trying to get the hang of it. It can also feel a little cluttered at times. Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack Better product and best all in one solution. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To get a more streamlined, all in one solution for all our practice needs. Review Source AA Autumn A. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review" September 9, 2024 3.0 It has been a long process for sure. I would not do it again if I had a choice. Pros If I have an issue, they try every way possible to fix it immediately. Cons Very difficult to understand in the beginning. Too many steps to do one thing. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) It was not our choice. Our boss switched his other offices and we had to do the same. Review Source LR Lauren R. Diretor of Operations Medical Practice Used the software for: Less than 6 months ### "CareStack Experience " May 4, 2026 4.0 Overall, our experience (about 3.5 months in) has been positive, though there were a few challenging moments along the way. CareStack has been very supportive throughout the transition. In particular, Tim Seaburg, our onboarding specialist, stood out for his knowledge, patience, and willingness to help. His support made a significant difference in guiding us through the process. Pros CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also benefit from the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. Cons The ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat tedious and not always intuitive, which makes it harder to quickly understand what’s being shown. It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To have better, up-to-date, AI software at our busy and growing office/ Review Source KJ Kristian J. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a win!" April 30, 2026 5.0 Everyone at Carestack has been so incredibly helpful! I love the support button and the onboarding team and process. Pros We recently switched to CareStack, and it’s made a big difference in how smoothly our office runs day to day. Everything feels much more streamlined, which has taken a lot of stress off our team. One of my favorite features is the claims process, it’s very easy to manage and has saved me a lot of time compared to what I was used to. The dashboard is another huge win for the office. Being able to quickly see who still needs paperwork, who has outstanding balances, and what needs attention has made staying organized so much easier. Overall, it’s helped us work more efficiently and stay on top of things without feeling overwhelmed. Definitely a great upgrade for our practice. Cons We don't really have any cons, I only wish our schedule would print vertical instead of horizontal. But if that's the only complaint then it's a win for me. Alternatives considered [Oryx Dental Software](https://www.capterra.com/p/10025693/Oryx-Dental-Software/)[Archy](https://www.capterra.com/p/10004235/Archy/) Reason for choosing CareStack Carestack just seemed easier and more inclusive. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted something cloud based and more user friendly. Review Source PM Pam M. Office Manager Medical Practice Used the software for: 2+ years ### "CareStack a great dental software" May 15, 2026 5.0 We are very pleased with CareStack software. The support team and \[sensitive content hidden\] our account manager are just the best. The ease of use and updates are always making day to day tasks easier. Pros Carestack has been such an improvement over our last software. The ease of use getting daily stats and reports has made improved our daily routines. Cons Problems with Tigerview xray software. Although the support team was always there to help, we are switching over to their new Aeka software. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Lack of customer support and no communication with the clearing house. Review Source HM Hannah M. Office Manager Medical Practice Used the software for: Less than 6 months ### "I recommend carestack!" March 25, 2026 5.0 We started off a little rocky but once we were paired with \[sensitive content hidden\] , things started falling into place for us! Pros We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. Cons We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from \[sensitive content hidden\] . Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Carestack has much more to offer under one platform. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed something that was growing with the times. Review Source KR Katelynn R. Office Staff Medical Practice Used the software for: 6-12 months ### "We love CareStack!!" May 7, 2026 5.0 Pros What I like about CareStack is how easy it is to use and how it keeps everything organized in one place. It makes scheduling, patient communication, billing, and reporting much more efficient, while also improving the overall patient experience. Cons The only thing I would like to see improved is printing a schedule on 1 page instead of two. Nothing else! Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted cloud based software, more user friendly Review Source SL Shae L. operations Medical Practice Used the software for: 6-12 months ### "Excellent Customer service " April 27, 2026 4.0 Tim has been amazing in walking us through each step and answering all questions. I like that they listen to their clients feedback and are improving the software on a consistent basis. Pros The fact that it is cloud based and that they have a great customer support system that makes the transition easier. Cons The Ledger and insurance posting is not as user friendly to read to the average office staff. It makes it difficult to be able to understand where balances are coming from Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We needed a cloud based software for multiple locations Review Source SF Suzanne F. Insurance and AR-Dental Assistant Medical Practice Used the software for: Less than 6 months ### "Great Job \[sensitive content hidden\] !!" March 23, 2026 4.0 Overall Carestack is great. \[sensitive content hidden\] has been wonderful and patient. Once she became our trainer things really fell into place pretty quiclky for me. Pros \[sensitive content hidden\] was wonderful. I like how everything in Carestack is so streamlined and easy to work insurance once you know where to look for things. Cons I'll be honest, it was a bit rocky at the start. Our transition was not easy but once \[sensitive content hidden\] stepped in as our trainer things started to click Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To be more up to date with Patient portal and payment options Review Source PF Penny F. Senior Operating system Hospital & Health Care Used the software for: 2+ years ### "carestack 1" February 13, 2026 5.0 Pros I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. Cons While no software is perfect, CareStack's responsive team ensures that any issues can be fixed or enhanced. This partnership approach allows both the PMS and dental practice to grow together. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The Team in Carestack and system that had all requirements I need for our Dso Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) cloud base system, was more indicated for our Dso Review Source CM Courtney M. Office Manager Medical Practice Used the software for: 6-12 months ### "Exceptional Support from Start to Finish" February 27, 2026 5.0 10/10 We are absolutely thrilled with the support we’ve received from the entire team! Help from our amazing success manager \[sensitive content hidden\] has been exceptional. Always kind, incredibly responsive, and genuinely a joy to work with. Every question was met with patience and clarity, and the teams proactive guidance helped us get up and running quickly and confidently. We truly couldn’t have asked for a better partner in this process and are so grateful for their continued support! Pros Ease of finding KPIs that matter and help develop workflows that are useful to our practice. The overall organization from onboarding to analytics and account management, we never felt lost along the way. Cons Tickets. Although the team did communicate very quickly and was able to get most problems resolved. Also, treatment planning with dual and tertiary insurance. They rarely show the correct copay. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Not cloud based, and the doctors wanted more access to patients information and to see the health of the practice at all times. Review Source MM Monica M. Regional Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "All in one software" October 22, 2025 4.0 Great product, great company, love the team we were working with. They are all very knowledgeable and helpful. Pros Everything is integrated into CareStack: patient communication, credit card payments, ERA's. Having one software that addresses multiple needs that every dental office has is really great. Also, the support they provide for training as well as after transitions is really awesome. You can tell their team really cares about their client's success. Cons Because the software has everything in one place, learning and understanding how all these things integrate takes longer than any traditional dental software. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Our office transitioned ownership, and this was the software selected. Review Source MP Mehul P. Oral Surgeon Hospital & Health Care Used the software for: Less than 6 months ### "Seamless Transition Thanks to \[sensitive content hidden\] Amazing Training" September 3, 2025 5.0 Our overall experience with CareStack has been very positive. The platform offers a lot of great features that help streamline scheduling, billing, and patient management. While there’s a bit of a learning curve at first, our trainer, \[sensitive content hidden\], made the entire process so much easier. She was patient, knowledgeable, and incredibly supportive, which made the transition smooth and stress-free. We feel much more confident using the system now and appreciate the tools it provides to make our workflow more efficient. Pros The best part of our CareStack experience was our trainer, \[sensitive content hidden\]. She was absolutely amazing patient, knowledgeable, and made the entire training process so much easier. She explained everything clearly, answered all of our questions, and really helped us feel confident using the system. Her guidance made the transition smooth and stress-free. Cons There’s a bit of a learning curve in the beginning, especially when switching from another platform. However, the training and support team especially \[sensitive content hidden\] made it much easier to adjust. Switched from [Dental-Exec](https://www.capterra.com/p/2330/Dental-Exec/) We made the switch to CareStack because we were looking for a more streamlined, all-in-one platform. It offered better integration, easier access to patient data, and improved reporting features compared to what we had with DSN. Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "How CareStack Simplified My Dental Marketing Workflow" November 28, 2025 5.0 Overall, I’ve found CareStack to be a fantastic all-in-one platform for dental practices. From a dental marketing perspective, its versatility—spanning scheduling, analytics, and patient engagement—makes it incredibly useful for both small practices and multi-location groups. It streamlines so much of the workflow I rely on every day. Pros CareStack offers built-in functionality that supports marketing, patient engagement, and growth. From a dental marketing perspective its integrated email marketing and call tracking tools help to manage patient growth and recall with a very user friendly dashboard. Cons In the dental marketing field, CareStack’s limited focus on its email dashboard—and the lack of more customizable email-creation options—can be somewhat inconvenient. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Wanted a more multifaceted software for the price. Review Source EL Emily L. Front Desk Coordinator Medical Practice Used the software for: 1-2 years ### "Efficient Software 10/10" November 13, 2025 5.0 The experience has been great! Especially with the level of support that was provided to us. Our patients are satisfied as well with how easy it is for payments & communication. Pros I liked how easy everything is to navigate. Very efficient! I think it’s very well put together when it comes to looking up patients information etc. Cons There really isn’t anything I can point out that I don’t like about it. I think if I had to say something it would be there are so many ways to do one thing. Not nesc a bad thing but I can see how sometimes it can be too much. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) System was very outdated. There wasn’t a lot of leeway in the other software. Review Source EG Erica G. Team leader Medical Practice Used the software for: Less than 6 months ### "Supportive Onboarding Team That Made Our Transition Smooth" December 16, 2025 5.0 The overall experience was great. The regularly check in with us, asking how we were feeling about the transition, and genuinely listened to feedback on how to improve the process. Their communication and dedication made a potentially stressful change feel manageable and positive. Pros We recently switched from Denticon to CareStack, and the onboarding experience was very positive thanks to the CareStack team especially \[sensitive content hidden\] . They were consistently responsive, patient, and supportive. When they didn’t immediately have an answer, they escalated questions to leadership and provided temporary solutions so our workflow could continue without disruption. Cons As with any major software transition, there is a learning curve, and some features take time to fully understand during the early stages. Going from a master from one software to then nothing knowing the in and out right away was a bit challenging Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) It was time for an upgraded software and less glitches Review Source AS Ashley S. Office Manager Medical Practice Used the software for: 6-12 months ### "Happy with transitioning to CareStack" February 12, 2026 5.0 Great. Even with the above complaint, the support team was still able to help us better understand and customize the information if needed Pros I am really happy with the ease of the transition from previous software. Plenty of help and support from CareStack team (Racquel) Cons Billing statements are complicated for patients to read. Patient ledger is difficult to follow along Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated software, our practice was exceeding the functions. Needed updated softwares Review Source CC Cristy C. Billing Insurance Coordinator Medical Practice Used the software for: 6-12 months ### "Very good system" February 18, 2026 5.0 My experience has been very good. I feel confident in my day to day tasks and am able to easily use the system. Pros The support. We could not have made it through the changes without the support from \[sensitive content hidden\] Cons The billing is a bit complex for patients to understand, I've had a number of calls spent explaining what is being shown. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We needed something more updated. We wanted to take our practice to the next level. Review Source VR Verified Reviewer BILLING COORDNATER Health, Wellness and Fitness Used the software for: 6-12 months ### "VERY USER FRIENDLY" July 30, 2025 5.0 EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. Pros EASY TO USE AND GREAT SUPPORT. EVERYT TIME I AM STUCK ON A WAY TO DO SOMETHING, THERE IS ALWAYS SUPPORT. BY LOOKING IN THE VIDEO LIBRARY OR CALLING. Cons NOTHING THAT I HAVE FOUND. EVERYTHING HAS BEEN WONDERFUL. IT IS VERY USER FRIENDLY. THERE IS ALWAYS AN ANSWER FOR MY QUESTIONS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) MY EMPLOYER MADE THE SWITCH. EAGLESOFT WAS LIMITED AND CRASHED A LOT Review Source AO Angelika O. Assistant Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Won't Be Looking Back!" May 23, 2025 5.0 Overall Carestack has been a big win for us compared to our previous PMS and support with them. The reporting is also easily accessible and easy to export. Pros I enjoy it being a cloud based software. From previous experience with this offices past PMS, the speed is great. I also love the ledger when it comes to viewing what procedures have outstanding money owed to it. That is something that I have not seen in any PMS and helps my RCM brain Cons I don't like that it is transactional based. I have always lived in a "DOS" world and a net world. That would be the biggest thing I would change in a heart beat. I also do not like how you always have to go to the chart to delete items. In previous PMS I have used it was available to do almost anywhere. Also, I wish you could just change the code instead of having to delete and add a new one. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) We had constant IT issues and the speed was awful. Review Source TC Tammy C. Administration Hospital & Health Care Used the software for: 6-12 months ### "Happy we switched " January 27, 2026 5.0 Our experience has been very positive, Our team leader has been a blessing(Tim). Looking forward to learning more benefits of using this service. Pros The customer support is amazing! Forms are so easy to send. Customer service is so supportive. program is easy to use. Cons For me billing on the ledger is a little hard to understand. Besides that I have no other complaints. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) This had more to offer for our business. Review Source SP Shalayna P. Vice President of Operations Management Consulting Used the software for: 2+ years ### "A great PMS for multi-practice offices" October 15, 2025 5.0 The support team has always been helpful, and the practice management software overall is very user-friendly. Pros CareStack has been a fantastic platform for us with multiple practices, as it is cloud-based and helps us keep consistency within our organization. Cons The reporting features in the past has been limited, but we're excited to see the new programs offered by CS. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Cloud-based system plus integrated systems Review Source MS McKenzie S. Location office manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack Review " September 18, 2025 4.0 Great! Love our onboarding team they were super helpful and very patient and game for anything! Michael and Mariangelis are great! Pros That it is all cloud based, and treatment plan estimates that are able to be sent through email and text and can be E-signed as well. Cons Lots of different updates happen and nothing goes out with warning things are changing. Support can sometimes only handle basic functions any thing more in depth they have to submit a ticket. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) WinOMS- old and outdated. Not cloud based. Review Source NS Navreet S. Owner and dentist Health, Wellness and Fitness Used the software for: 1-2 years ### "Owner and Dentist" October 10, 2025 5.0 Pros Extremely happy with my experience with Carestack and the team . As a new practice owner they held my hand and guided me throughout. Can’t recommend them enough! Cons Too many steps at times and the reports can be more streamlined . There are too many ways to accomplish one task that can confuse others Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.