---
title: "CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is CareStack the right Dental solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/176206/CareStack/reviews/"
page_type: "reviews"
language: "en"
publication_date: "2026-10-21"
---

CareStack

4.8 (223)

[View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 21st, 2026

# Reviews of CareStack

Ease of use

4.5

Customer Service

4.8

## Pros and Cons in Reviews

Charles F

Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice.“

May 8, 2026

LH

Lance H

Periodontist OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“We take pre-payments and give refunds and I am not able to take an account into negative where as other EMS“

June 10, 2026

KC

Kaci C

Insurance and treatment coordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months.

“The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload.“

May 26, 2026

Li Yang L

DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months.“

April 8, 2026

Lucas W

Dental assistantCosmetics, 11 - 50 employeesUsed the software for: Less than 6 months.

“Having patient information, treatment notes, dental charts, and other important records all in one place makes it easier for the dental team to stay organized and communicate with one another.“

August 8, 2026

Li Yang L

DentistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months.

“It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration.“

April 8, 2026

Jennifer G

ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years.

“The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage.“

May 15, 2026

PH

Paula H

Dental Implant CoordinatorMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months.

“Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging.“

October 14, 2025

## Showing most helpful reviews

Showing 1-25 of 223 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Charles F.  
Office Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great All-in-One Secure Platform"

May 8, 2026

5.0

The biggest reason we stayed with CareStack and what truly made the difference for us was our CSM, Brandy. She has been absolutely wonderful throughout this process and truly became the make-or-break factor in helping us get the software working for our office. Having someone responsive, knowledgeable, patient, and genuinely invested in our success made all the difference during the challenging moments. While it was definitely a bumpy ride some days, we are genuinely happy we made the switch from Eaglesoft to CareStack and are excited to continue enhancing our systems and processes to fully take advantage of everything the platform can do for our practice.

Pros

Once we pushed through the difficult onboarding phase and really started learning the platform, we began to see why so many growing practices are moving to CareStack. The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice. We continue to discover new tools and workflows that help us improve every day.

Cons

Click redundancy and Implementation. After many years on Eaglesoft, making the switch to CareStack was a huge decision for our practice and honestly, not always an easy one. The implementation and live launch were definitely rocky at times, and there were days where we questioned if we made the right move. Like many others have mentioned in reviews, there is absolutely a learning curve when transitioning into such a robust, all-in-one cloud-based system.

Alternatives considered

[Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/)

Reason for choosing CareStack

Because it was a better All in One solution and reliability and features

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

All In One solution, consolidate billing, integrate AI, and become more efficient and growth.

Review Source

Jennifer G.  
Manager  
Medical Practice  
Used the software for: 2+ years

### "Excellent dental software "

May 15, 2026

5.0

CareStack is often described as a powerful, all-in-one system that improves organization and scalability, but it may require adjustment time and patience before teams feel fully comfortable with its workflow.

Pros

What I like most about CareStack is how everything is integrated into one cloud-based platform. It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage. It’s especially helpful for practices looking to streamline operations and grow efficiently.

Cons

My least favorite thing about CareStack is that some workflows can feel overly complicated and require too many clicks, especially for ERA processing, insurance tasks, and certain clinical functions. While the software is powerful and feature-rich, there can be a steep learning curve for new staff, and some daily tasks are not as intuitive or fast as other dental systems. However, its cloud-based features, reporting tools, and overall integration still make it a strong platform for managing a modern dental practice.

Switched from

[MacPractice DDS](https://www.capterra.com/p/77176/MacPractice-DDS/)

We switched from MacPractice to CareStack because we needed a more modern, cloud-based system that could better support growth, efficiency, and multi-location management. MacPractice worked well for a more traditional, Mac-based setup, but as our practice expanded, we started running into limitations with remote access, centralized reporting, and workflow integration. CareStack offered an all-in-one platform that combines scheduling, billing, insurance, patient communication, and analytics in one system, which helped reduce the need for multiple add-ons and improved overall organization. The transition did come with a learning curve, but the automation tools, cloud accessibility, and stronger management features made it a better long-term fit for our evolving practice.

Review Source

AS

Alcy S.  
Dental Hygienist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Cloud Based Dental Software"

January 25, 2024

3.0

Pros

I appreciate that CareStack is cloud based allowing me to access my schedule at home.

Cons

CareStack tries to accomplish too much on any given page. It is not user friendly, and you must have instruction to use it. The fact that I have to right click and select "view dental chart" to open a patient's chart is ridiculous. Why make it so many steps?! Just let me double click on the appointment to open the chart! CareStack caters to front office while leaving the providers in the dust. As a provider, my time is limited and valuable with each patient - why create so many obstacles when trying to complete a task? The redundancy is not appreciated and the user flow is ambiguous.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

I came from another office using Dentrix and did not have a choice in using CareStack as our dental software.

Review Source

WC

Whitney C.  
Revenue Cycle Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "revenue cycle manager"

July 24, 2026

5.0

overall the experience has been really good. The onboarding process was really easy. I was worried about the switch from our old system to Carestack, but they made the transition smooth.

Pros

The amount of reports and kpis views that is available. The different types allows us insight on how well our buisness is doing.

Cons

sometimes support takes a while to get back to you on things that can't be fixed immediately. Which I understand somethings take time.

Switched from

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)

We are a growing practice that needed a cloud based software in order to see patients across the group that were traveling to our other offices.

Review Source

ST

Salomé T.  
Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great software!"

July 21, 2026

5.0

Our practice switched to CareStack this year and the transition team (Caroline, Ayisha, and Ananya) were fantastic to work with! So far we are really liking the software for our multi-specialty, multi-location practice!

Pros

Our office switched from Dentrix Enterprise to CareStack this year and so far we really love the additional features. It is much more up-to-date and has a lot of automatic checks that our old software didn't.

Cons

There are a few features I still wish we could customize, but they aren't a big deal. - for example we would love to be able to customize the exclusions and limitations section to remove or add codes.

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

The orthodontic integration was a HUGE plus for us.

Switched from

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)

Dentrix is discontinuing support for Enterprise in 2027. Also, our practice was adding additional specialties like orthodontics and we appreciated that CareStack handles Ortho along with general/pediatrics.

Review Source

MV

Michelle V.  
Clinical Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Carestack Transition"

July 23, 2026

5.0

We recently made the switch to CareStack, and it's been a pretty smooth transition, especially considering we have a team of 50+ people across multiple locations. Huge thank you to \[sensitive content hidden\] for making the process as seamless as possible and always being there to help. The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Overall, we've been really happy with CareStack and truly appreciate the support we've received from the entire team.

Pros

The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well.

Cons

The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier.

Switched from

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)

Ending customer support by the software company.

Review Source

Brieona F.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Support and Training"

May 21, 2026

5.0

\[sensitive content hidden\] have been great to work with! They have helped walk us through the whole conversion process and have really simplified the workflows for us. Very prompt and the one-on-one training with them has been great!

Pros

It has simplified our workflow so much as a periodontal office. We LOVE the referral hub and the ease of interoffice communication!

Cons

You can get to things in many different ways which can be tricky sometimes but overall it can also be helpful

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

Better value for what we were getting and had more people recommend it

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

We wanted a cloud based electronic health system

Review Source

AL

Aleida L.  
Dental  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "CareStack Review "

July 23, 2026

5.0

Pros

We recently switched from Dentrix Enterprise to CareStack, and the transition has been a great experience. The support team has been exceptional—always available to answer our questions and provide guidance whenever we needed it. \[sensitive content hidden\] walked us through every step of the process with patience, professionalism, and genuine support. Their dedication made the transition smooth and stress-free. We truly appreciate their outstanding service and would highly recommend CareStack to any practice considering a change.

Cons

Honestly, there wasn't anything I liked least. The transition was smooth, and the support team was responsive, knowledgeable, and helpful throughout the entire process.

Switched from

[Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)

They were stopping their support and we added an orthodontist to our practice.

Review Source

NM

Nancy M.  
Treatment Coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Katranji and Nemeth Periodontics "

July 14, 2026

5.0

Once you get over the learning phase and becoming more comfortable with the platform, CareStack offers many endless opportunities in helping the office flourish.

Pros

What I like most about CareStack is the all-in-one platform feature. It eliminates the use of multiple subscriptions by allowing access to patient correspondence, clinical charting, scheduling, and insurance from one platform.

Cons

What I liked least about CareStack was the transition and migration. There were a couple hiccups that could have gone smoother transitioning from Dentrix to CareStack.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Doctor was interested in a cloud based platform.

Review Source

LM

Leslie M.  
Insurance  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great System Once You Learn It"

July 16, 2026

4.0

Overall, CareStack has been a great practice management system. There is a bit of a learning curve at first because of its many features, but once you become familiar with it, it's very effective.

Pros

What I like about CareStack is how it keeps track of insurance claims from submission through payment.

Cons

What I like least about CareStack is that some workflows require too many steps to complete a single task.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

I am not sure why we made the switch. Practice came under new ownership so probably just preference of the new owner

Review Source

PM

Pam M.  
Office Manager  
Medical Practice  
Used the software for: 2+ years

### "CareStack a great dental software"

May 15, 2026

5.0

We are very pleased with CareStack software. The support team and \[sensitive content hidden\] our account manager are just the best. The ease of use and updates are always making day to day tasks easier.

Pros

Carestack has been such an improvement over our last software. The ease of use getting daily stats and reports has made improved our daily routines.

Cons

Problems with Tigerview xray software. Although the support team was always there to help, we are switching over to their new Aeka software.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Lack of customer support and no communication with the clearing house.

Review Source

CM

Courtney M.  
Office Manager  
Medical Practice  
Used the software for: 6-12 months

### "Exceptional Support from Start to Finish"

February 27, 2026

5.0

10/10 We are absolutely thrilled with the support we’ve received from the entire team! Help from our amazing success manager \[sensitive content hidden\] has been exceptional. Always kind, incredibly responsive, and genuinely a joy to work with. Every question was met with patience and clarity, and the teams proactive guidance helped us get up and running quickly and confidently. We truly couldn’t have asked for a better partner in this process and are so grateful for their continued support!

Pros

Ease of finding KPIs that matter and help develop workflows that are useful to our practice. The overall organization from onboarding to analytics and account management, we never felt lost along the way.

Cons

Tickets. Although the team did communicate very quickly and was able to get most problems resolved. Also, treatment planning with dual and tertiary insurance. They rarely show the correct copay.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Not cloud based, and the doctors wanted more access to patients information and to see the health of the practice at all times.

Review Source

VP

Vaneza P.  
Financial Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Carestack Review"

September 18, 2025

4.0

Carestack is a very comprehensive software. Its easy to navigate and has made front office work more streamline by outsourcing our claims posting through the CareRevenue team. We are able to complete more tasks from one window, without having to jump between scheduler and leger to check out a patient. There was a bit of a learning curve when it came to our transition from Dentrix. The workflows are very different, but our team is adapting pretty well. Our trainers Caroline and Ayisha were so helpful, and very attentive during our onboarding meetings. They answered our questions, were very patient and helped us to understand the analytics side of Carestack. Looking forward to seeing how this transition improves our practice overall.

Pros

Easier work flows, better explanation for reports and very fast support through chat to fix minor issues or questions on software navigation. Help bar allows to search through carestack software with ease

Cons

Sometimes takes a while for technical support tickets to be resolved. The team says they will update you, but it may be better to reach out to your account reps for updates on technical support tickets. I also felt the cost of some add on services was very high, better suited for multi location practices than a single private office.

Alternatives considered

[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)

Reason for choosing CareStack

Our doctor prefered to have a software that integrated with the overjet software.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Outdated/ Need more comprehensive reporting.

Review Source

MM

Monica M.  
Regional Operations Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "All in one software"

October 22, 2025

4.0

Great product, great company, love the team we were working with. They are all very knowledgeable and helpful.

Pros

Everything is integrated into CareStack: patient communication, credit card payments, ERA's. Having one software that addresses multiple needs that every dental office has is really great. Also, the support they provide for training as well as after transitions is really awesome. You can tell their team really cares about their client's success.

Cons

Because the software has everything in one place, learning and understanding how all these things integrate takes longer than any traditional dental software.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Our office transitioned ownership, and this was the software selected.

Review Source

MS

Manuel S.  
Office Manager - Analytics Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great Experience"

January 30, 2026

5.0

We use CareStack across 9 Pediatric Dental Centers, and the experience has been very positive. The support team is proactive, responsive, and solution-oriented. The platform is fast, stable, and continuously improving. A solid PMS for multi-location practices.

Pros

Outstanding customer service, fast and stable platform, and a team that listens. CareStack is very open to making changes and improvements to better support real practice needs. Managing 9 pediatric dental locations requires reliability, and the system consistently delivers.

Cons

Like any robust platform, there is a learning curve at the beginning, but the support team makes the transition smooth.

Switched from

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)

We needed a Cloud Reliable platform and Carestack was the best option

Review Source

RW

Robin W.  
Executive Marketing Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "How CareStack Simplified My Dental Marketing Workflow"

November 28, 2025

5.0

Overall, I’ve found CareStack to be a fantastic all-in-one platform for dental practices. From a dental marketing perspective, its versatility—spanning scheduling, analytics, and patient engagement—makes it incredibly useful for both small practices and multi-location groups. It streamlines so much of the workflow I rely on every day.

Pros

CareStack offers built-in functionality that supports marketing, patient engagement, and growth. From a dental marketing perspective its integrated email marketing and call tracking tools help to manage patient growth and recall with a very user friendly dashboard.

Cons

In the dental marketing field, CareStack’s limited focus on its email dashboard—and the lack of more customizable email-creation options—can be somewhat inconvenient.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

Wanted a more multifaceted software for the price.

Review Source

LB

Lillian B.  
Dental Assistant  
Medical Practice  
Used the software for: 1-2 years

### "Efficient All-in-One Practice Management"

November 19, 2025

5.0

Overall, we’ve found CareStack to be a helpful and organized software solution that supports smoother practice management.

Pros

We liked CareStack’s user-friendly layout, smooth workflow, and how it simplifies scheduling and communication. We liked that CareStack is efficient, intuitive, and helps our team stay coordinated throughout the day.

Cons

What we liked least was that some features can be slow to load during peak times and the learning curve for new users, as some tools aren’t immediately intuitive.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

We moved away from Eaglesoft because we wanted a system with more flexibility, easier updates, and stronger features for communication and efficiency.

Review Source

EL

Emily L.  
Front Desk Coordinator  
Medical Practice  
Used the software for: 1-2 years

### "Efficient Software 10/10"

November 13, 2025

5.0

The experience has been great! Especially with the level of support that was provided to us. Our patients are satisfied as well with how easy it is for payments & communication.

Pros

I liked how easy everything is to navigate. Very efficient! I think it’s very well put together when it comes to looking up patients information etc.

Cons

There really isn’t anything I can point out that I don’t like about it. I think if I had to say something it would be there are so many ways to do one thing. Not nesc a bad thing but I can see how sometimes it can be too much.

Switched from

[DENTECH](https://www.capterra.com/p/85034/DENTECH/)

System was very outdated. There wasn’t a lot of leeway in the other software.

Review Source

LG

Linda G.  
Dentist Clinical Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Carestack: Best support and great software"

September 6, 2025

5.0

My experience has been positive-I have learned so much. \[sensitive content hidden\] has made herself available even 'after' our training was done. I look forward to learning more.

Pros

The support offered is exceptional. Every single team member is attentive, receptive and helpful. \[sensitive content hidden\] and all of the team do not hesitate to support you. I have NOT found this with other systems. I love that this is web based and that we can share our patient information with other offices in our group.

Cons

Carestack is LOADED with information, and it has taken me some time to just 'scratch' the surface. I was an expert with our previous system, I am less confident with Carestack. I also wish that I could have followed along on my own computer while listening/watching \[sensitive content hidden\] training sessions.

Alternatives considered

[Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Reason for choosing CareStack

We absolutely chose CareStack for their customer service and support. We loved seeing the system, and Dan/Jacqui and our initial contacts were outstanding in presenting the system and speaking with us. We were heard and respected in our wishes and concerns.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

We wanted to switch to a web based program that would allow sharing of important information with our sister offices to better patient care.

Review Source

PH

Paula H.  
Dental Implant Coordinator  
Medical Practice  
Used the software for: 6-12 months

### "Carestack software"

October 14, 2025

4.0

Very good! The initial training team was very good and knowledgeable. It would be nice if there was a personal follow up(included in the cost) to the office about a month or 2 later; This would allow the customer to see if they are using the software efficiently. Once you go live, there is always a huge learning curve.

Pros

Ease of scheduling patients and communication with the patients, multiple ways to complete tasks, can work from anywhere, the task manager is great, navigating through a patients chart is super easy, and they do a pretty good job with resolving issues.

Cons

Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging.

Switched from

[Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/)

Software was outdated and no longer supported.

Review Source

SB

Sydney B.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great system"

September 19, 2025

5.0

Carestack is definitely the most innovative software system on the market for all dental practices right now. We have had top notch customer service since we showed interest in switching the them. We have now been live for 6 months and we still have multiple people we can contact and immediately get a response. Carestack has kept their promise of continuous updates and taking feedback seriously. To say we are impressed would be an understatement.

Pros

100% Customer service is TOP NOTCH! They continue to reach out/respond to all of our questions and feedback.

Cons

Adjusting our doctors scheduled working hours was the most difficult thing I've had to learn with CS.

Alternatives considered

[Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/)

Reason for choosing CareStack

The ease of use was undeniably better with CS.

Switched from

[WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/)

Because sensei was not idea for our practice

Review Source

Jennifer C.  
Insurance Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Carestack for an Oral Surgery Office"

September 30, 2025

5.0

Pros

We are an office that utilizes every part that Carestack has to offer. It is alot to learn but once everything is up and running its easy to use and Carestack support is always there to help guide you.

Switched from

[WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/)

More efficient way to track patients and numbers

Review Source

AC

Alexis C.  
Dental Assistant and Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "5 Stars, great software"

September 9, 2025

5.0

It has been a great experience, my trainer, \[sensitive content hidden\] , did an amazing job at showing me all the features and made it simple to navigate the software.

Pros

I like how carestack is so easy to navigate and the amount of great features the software has. The staff is very kind and very helpful.

Cons

I have not had a bad experience with carestack. There is a lot of features we are able to use that may seem overwhelming but they are easy to access and the staff is willing to answer our questions when needed.

Switched from

[Dentrix](https://www.capterra.com/p/2329/Dentrix/)

We needed an updated software and one that is easy to navigate.

Review Source

CK

Candace K.  
Administrative  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Administrative "

April 20, 2026

5.0

Following an initial period of acclimation, I have found CareStack to be a genuinely enjoyable platform to utilize.

Pros

Treatment planning, patient check-in and check-out processes, patient portal functionality, and patient communication capabilities.

Cons

The transition from the previous platform was somewhat challenging, requiring an adjustment period to become accustomed to CareStack.

Switched from

[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)

Updated Software, to help with efficacy in Office.

Review Source

KC

Kaci C.  
Insurance and treatment coordinator  
Hospital & Health Care  
Used the software for: 6-12 months

### "Efficient and User-Friendly Practice Management Solution"

May 26, 2026

5.0

My overall experience using CareStack has been very positive. The platform is user-friendly and helps streamline daily workflows efficiently. I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency.

Pros

What I liked most about CareStack was its all-in-one platform approach and the emphasis on streamlining dental practice operations. The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload. I also appreciated the company’s focus on innovation, customer support, and creating solutions that genuinely improve both staff productivity and patient experience. Additionally, the collaborative work culture and fast-paced environment make it a great place for professional growth and learning.

Cons

I don’t have any major concerns about CareStack at this point. Every challenge has been an opportunity to learn new skills and improve knowledge on the system. The simplicity encourages continuous learning, which I see as a positive experience.

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