--- title: "Page 2 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is CareStack the right Dental solution for you? Explore 217 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=2" page_type: "reviews" language: "en" --- CareStack 4.8 (217) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Page 2 - Reviews of CareStack ## Showing most helpful reviews Showing 26-50 of 217 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer G. Manager Medical Practice Used the software for: 2+ years ### "Excellent dental software " May 15, 2026 5.0 CareStack is often described as a powerful, all-in-one system that improves organization and scalability, but it may require adjustment time and patience before teams feel fully comfortable with its workflow. Pros What I like most about CareStack is how everything is integrated into one cloud-based platform. It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage. It’s especially helpful for practices looking to streamline operations and grow efficiently. Cons My least favorite thing about CareStack is that some workflows can feel overly complicated and require too many clicks, especially for ERA processing, insurance tasks, and certain clinical functions. While the software is powerful and feature-rich, there can be a steep learning curve for new staff, and some daily tasks are not as intuitive or fast as other dental systems. However, its cloud-based features, reporting tools, and overall integration still make it a strong platform for managing a modern dental practice. Switched from [MacPractice DDS](https://www.capterra.com/p/77176/MacPractice-DDS/) We switched from MacPractice to CareStack because we needed a more modern, cloud-based system that could better support growth, efficiency, and multi-location management. MacPractice worked well for a more traditional, Mac-based setup, but as our practice expanded, we started running into limitations with remote access, centralized reporting, and workflow integration. CareStack offered an all-in-one platform that combines scheduling, billing, insurance, patient communication, and analytics in one system, which helped reduce the need for multiple add-ons and improved overall organization. The transition did come with a learning curve, but the automation tools, cloud accessibility, and stronger management features made it a better long-term fit for our evolving practice. Review Source VR Verified Reviewer Dentist Hospital & Health Care Used the software for: Less than 6 months ### "CareStack: All the Features, None of the Efficiency" April 8, 2026 1.0 As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. Switched from [EXACT](https://www.capterra.com/p/6364/EXACT-V12/) Primarily due to the expectation of a more modern, feature-rich, cloud-based system. However, while CareStack offers more features on paper, it falls short in efficiency and usability compared to EXACT in day-to-day clinical workflows. Review Source BL Bethany L. Marketing Coordinator Medical Practice Used the software for: Less than 6 months ### "Strong Implementation, Strong Software" February 4, 2026 5.0 Our office implemented CareStack at the beginning of this year as part of our search for a true all-in-one practice management system that could streamline both the patient and team experience. Now that we are transitioning out of the implementation phase, our team has nothing but positive things to say about the experience. Throughout our transition away from our previous PMS, the CareStack implementation team, specifically \[sensitive content hidden\] was exceptional. They guided us through every step of the process and made what could have been an overwhelming transition feel organized, supported, and manageable. Their knowledge, responsiveness, and attention to detail gave us a great deal of confidence in our decision to move forward with CareStack. As expected with any major technology change, there were some hiccups along the way, but the team handled each one with professionalism, patience, and care. We had no shortage of questions, and support was always timely and thorough. If someone couldn’t immediately assist us, they quickly connected us with the right person and ensured we were guided in the right direction. We also truly valued their workflow recommendations. We took their suggestions seriously, implemented them into our processes, and have already seen how well they support the day-to-day flow of our office. It’s clear they know the software inside and out and genuinely want their clients to succeed. When it comes to the software itself, we are extremely pleased with what CareStack allows us to do clinically, administratively, and from a patient-experience standpoint. Choosing a new PMS is a big decision, and we feel confident that CareStack was the right choice for our practice. Pros CareStack is truly an all-in-1 software for dental offices, everything we could possibly need is in CareStack. Also, their support is always accessible and responsive - following through with all requests. Cons No option for unlimited outbound SMS / email messaging. With an office our scale, unlimited would be something we could benefit from. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Previous experience using carestack and very pleased with it. Other products didn't have all the functionalities without needing a 3rd party Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated, not cloud-based, reliant on server. Review Source LL Lance L. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "CareStack for the WIN! CareStack > Other PMS" August 7, 2026 5.0 Overall our experience with CareStack has been positive. If you encounter any issues support is ready and willing to help. The onboarding team has been awesome at troubleshooting our unique scenarios. Pros CareStack identified the issues with other practice management software and corrected them. CareStack is a powerhouse and the user interface works great for our multi-location/multi-specialty practice. CareStack makes patient management a breeze. Cons What I have liked least about CareStack is getting to know the software. While CareStack University and the videos are great. Finding the time to watch them presents a problem. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack We selected CareStack because it checked all of the boxes we were looking for in a PMS. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) We we told the software we were previously using was no longer going to be supported and maintained. We used it as an opportunity to make an upgrade. Review Source KJ Kristian J. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a win!" April 30, 2026 5.0 Everyone at Carestack has been so incredibly helpful! I love the support button and the onboarding team and process. Pros We recently switched to CareStack, and it’s made a big difference in how smoothly our office runs day to day. Everything feels much more streamlined, which has taken a lot of stress off our team. One of my favorite features is the claims process, it’s very easy to manage and has saved me a lot of time compared to what I was used to. The dashboard is another huge win for the office. Being able to quickly see who still needs paperwork, who has outstanding balances, and what needs attention has made staying organized so much easier. Overall, it’s helped us work more efficiently and stay on top of things without feeling overwhelmed. Definitely a great upgrade for our practice. Cons We don't really have any cons, I only wish our schedule would print vertical instead of horizontal. But if that's the only complaint then it's a win for me. Alternatives considered [Oryx Dental Software](https://www.capterra.com/p/10025693/Oryx-Dental-Software/)[Archy](https://www.capterra.com/p/10004235/Archy/) Reason for choosing CareStack Carestack just seemed easier and more inclusive. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted something cloud based and more user friendly. Review Source KC Kaci C. Insurance and treatment coordinator Hospital & Health Care Used the software for: 6-12 months ### "Efficient and User-Friendly Practice Management Solution" May 26, 2026 5.0 My overall experience using CareStack has been very positive. The platform is user-friendly and helps streamline daily workflows efficiently. I particularly appreciate how different features such as scheduling, patient management, billing, and communication are integrated into one system, making tasks more organized and convenient. While there is always something new to learn with any advanced platform, the experience has been smooth overall, and I continue to discover useful features that improve productivity and efficiency. Pros What I liked most about CareStack was its all-in-one platform approach and the emphasis on streamlining dental practice operations. The software integrates scheduling, billing, patient communication, treatment planning, and analytics into a single system, which helps improve efficiency and reduce administrative workload. I also appreciated the company’s focus on innovation, customer support, and creating solutions that genuinely improve both staff productivity and patient experience. Additionally, the collaborative work culture and fast-paced environment make it a great place for professional growth and learning. Cons I don’t have any major concerns about CareStack at this point. Every challenge has been an opportunity to learn new skills and improve knowledge on the system. The simplicity encourages continuous learning, which I see as a positive experience. Review Source PF Penny F. Senior Operating system Hospital & Health Care Used the software for: 2+ years ### "carestack 1" February 13, 2026 5.0 Pros I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. Cons While no software is perfect, CareStack's responsive team ensures that any issues can be fixed or enhanced. This partnership approach allows both the PMS and dental practice to grow together. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The Team in Carestack and system that had all requirements I need for our Dso Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) cloud base system, was more indicated for our Dso Review Source Vidmantas G. Super Admin Mental Health Care Used the software for: 1-2 years ### "Innovated software " November 4, 2025 5.0 Overall, CareStack software is reliable, easy to use, and backed by great support that keeps improving. Pros Easy metric tracking – helps monitor key practice data efficiently. Simplified billing – makes the billing process clear and straightforward. Excellent support team – quick, knowledgeable, and responsive assistance. Continuous improvement – frequent updates and enhancements to the software. Customizable features – ability to tailor certain tools to fit your office’s specific needs. Cons When we first started using CareStack, there were a few things that took some time to get used to, and a couple of minor issues that we noticed early on. However, the CareStack team was very responsive — they listened to our feedback and made updates and improvements quickly. Those initial concerns have since been fixed, so at this point, we really don’t have any major issues with the software. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Dentrix reports was not customizable and sometimes not very accurate, also was not compatible with a lot of different additional programs Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Didn’t have enough features what the dental management software would help to provide best service to the patient Review Source NS Nikhal S. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack Review Smile Solutions Canastota " March 9, 2026 5.0 \[sensitive content hidden\] was absolutely wonderful throughout the process of integrating our dental software with CareStack. She made what could have been a complicated transition feel seamless and organized from start to finish. \[sensitive content hidden\] worked closely with our office manager to answer every question and took the time to clearly explain each step to our team, making sure everyone felt comfortable with the new system. Her patience, knowledge, and responsiveness made a huge difference. We truly appreciate her support and professionalism and are grateful for how smoothly she helped make this integration happen. Pros I liked the all cloud based platform, the visuals of the software, the online booking and texting, the automated reminders built within the system and the automated text messages for reviews. Cons Billing was hard to understand and there was a large learning curve in the beginning. Felt like there was too many options and ways about doing things but was made easier once we had enough sessions with carestack employees. Only thing is knowledge of carestack was not uniform amongst their employees. Some knew about how to do things more than others. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Familiar with this product at another practice I worked at. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Other product was old and outdated. Was hard to navigate through and hard to understand. Review Source TJ Tucker J. Office Manager Medical Practice Used the software for: 6-12 months ### "\[sensitive content hidden\] is my new Best Friend!" September 9, 2025 5.0 I cannot say enough about the outstanding support we received from \[sensitive content hidden\] and the CareStack team during our transition. From the very beginning, \[sensitive content hidden\] demonstrated exceptional dedication and professionalism, making what could have been a complicated process truly seamless. He was incredibly quick to respond to every question and concern, no matter how small, and always provided clear, actionable solutions. His ability to streamline processes saved our team significant time and effort. What stood out most was his patience with teaching — he guided us step by step, ensuring that every staff member felt comfortable and confident using the system. CareStack itself has proven to be a tremendous value. The platform offers strong security, excellent customer support, and a wide range of tools that enhance patient management. We’ve found the handling of forms and notes to be efficient and customizable, and the reporting features give us insight we’ve never had before. Any bugs or issues were addressed promptly, with real accountability and follow-through. From day-to-day scheduling to billing, CareStack has elevated our practice management in a meaningful way. Overall, the combination of CareStack’s robust platform and \[sensitive content hidden\] ’s exceptional support has provided us with true value for money. We’re grateful for his hard work and highly recommend both CareStack and \[sensitive content hidden\] for any practice looking to upgrade their systems. Pros What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to \[sensitive content hidden\] ’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. Cons Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, \[sensitive content hidden\] and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with \[sensitive content hidden\] ’s patient guidance and thorough training, this was quickly overcome. Switched from [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) We made the switch from Sensei to CareStack because we needed a more modern, cloud-based solution that could grow with our practice. CareStack offered greater flexibility, stronger security, and more intuitive tools for patient management, forms, notes, and reporting. Unlike our previous system, CareStack allowed us to consolidate multiple processes into one platform, eliminating the inefficiencies and limitations we were experiencing.In addition, the level of customer support and responsiveness from the CareStack team — especially \[sensitive content hidden\] — was a major factor in our decision. He ensured that the transition was smooth, guided us through every step, and provided the patience and training needed to help our staff feel confident with the change. Ultimately, CareStack delivered better value for money, resolved the frustrations we had with bugs and restrictions in Sensei, and gave us a true all-in-one solution for practice management. Review Source GB Gina B. Patient Acquisition Specialist Hospital & Health Care Used the software for: I used a free trial ### "CareStack Review" October 7, 2025 4.0 Our overall experience with CareStack has been mixed so far. The customer service that has been provided my \[sensitive content hidden\] has been incredible and they have worked very hard to help us resolve various issues that have come up. The issues in and of themselves have been rather tedious and unexpected. Our largest roadblock that we have faced so far has been with balances and insurance items. As with any new systems though we know that there are to be hiccups along the way. We are really excited to learn more about and utilize all of the great features that this platform has to offer once we are fully up and running. Pros There are a lot of great features in CareStack. So far our office has really liked how it is an all in one cloud based system. It has allowed us to better utilize patient analytics, scheduling tools, patient portals, and more. Cons There have been a lot of integration issues that we have faced along the way that we had not anticipated. We have had challenges with getting insurance information properly transferred over and connected to the appropriate data bases. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack We chose CareStack due to a better Price Point and features that we were looking for. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) The version of PracticeWorks that we were using was over 20 years old and lacking a lot of the features that we were wanting. Review Source PM Pam M. Office Manager Medical Practice Used the software for: 2+ years ### "CareStack a great dental software" May 15, 2026 5.0 We are very pleased with CareStack software. The support team and \[sensitive content hidden\] our account manager are just the best. The ease of use and updates are always making day to day tasks easier. Pros Carestack has been such an improvement over our last software. The ease of use getting daily stats and reports has made improved our daily routines. Cons Problems with Tigerview xray software. Although the support team was always there to help, we are switching over to their new Aeka software. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Lack of customer support and no communication with the clearing house. Review Source CM Courtney M. Office Manager Medical Practice Used the software for: 6-12 months ### "Exceptional Support from Start to Finish" February 27, 2026 5.0 10/10 We are absolutely thrilled with the support we’ve received from the entire team! Help from our amazing success manager \[sensitive content hidden\] has been exceptional. Always kind, incredibly responsive, and genuinely a joy to work with. Every question was met with patience and clarity, and the teams proactive guidance helped us get up and running quickly and confidently. We truly couldn’t have asked for a better partner in this process and are so grateful for their continued support! Pros Ease of finding KPIs that matter and help develop workflows that are useful to our practice. The overall organization from onboarding to analytics and account management, we never felt lost along the way. Cons Tickets. Although the team did communicate very quickly and was able to get most problems resolved. Also, treatment planning with dual and tertiary insurance. They rarely show the correct copay. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Not cloud based, and the doctors wanted more access to patients information and to see the health of the practice at all times. Review Source WC Whitney C. Revenue Cycle Manager Hospital & Health Care Used the software for: 1-2 years ### "revenue cycle manager" July 24, 2026 5.0 overall the experience has been really good. The onboarding process was really easy. I was worried about the switch from our old system to Carestack, but they made the transition smooth. Pros The amount of reports and kpis views that is available. The different types allows us insight on how well our buisness is doing. Cons sometimes support takes a while to get back to you on things that can't be fixed immediately. Which I understand somethings take time. Switched from [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) We are a growing practice that needed a cloud based software in order to see patients across the group that were traveling to our other offices. Review Source ST Salomé T. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great software!" July 21, 2026 5.0 Our practice switched to CareStack this year and the transition team (Caroline, Ayisha, and Ananya) were fantastic to work with! So far we are really liking the software for our multi-specialty, multi-location practice! Pros Our office switched from Dentrix Enterprise to CareStack this year and so far we really love the additional features. It is much more up-to-date and has a lot of automatic checks that our old software didn't. Cons There are a few features I still wish we could customize, but they aren't a big deal. - for example we would love to be able to customize the exclusions and limitations section to remove or add codes. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The orthodontic integration was a HUGE plus for us. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Dentrix is discontinuing support for Enterprise in 2027. Also, our practice was adding additional specialties like orthodontics and we appreciated that CareStack handles Ortho along with general/pediatrics. Review Source MV Michelle V. Clinical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack Transition" July 23, 2026 5.0 We recently made the switch to CareStack, and it's been a pretty smooth transition, especially considering we have a team of 50+ people across multiple locations. Huge thank you to \[sensitive content hidden\] for making the process as seamless as possible and always being there to help. The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Overall, we've been really happy with CareStack and truly appreciate the support we've received from the entire team. Pros The chat support has been amazing. They're quick to respond, great at troubleshooting, and always willing to help customize the software to fit our practice's needs. We recently added orthodontics to the services we provide, and they've been very accommodating throughout that process as well. Cons The initial transition was a little overwhelming because of the size of our team and the number of workflows we needed to set up, but the implementation and support teams made the process much easier. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Ending customer support by the software company. Review Source DK Denise K. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Enjoying Carestack!" November 3, 2025 4.0 Our experience has been good due to the amazing customer support system they have in place. They have helped tremendously to produce better workflows for our team. Pros CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to CareStack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack. Cons Being a "Fee for Service" practice, we don't attach insurance codes to every service we provide. With CareStack you do. We have created a different workflow to help with that. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing CareStack Highly rated by our IT team and they took time to explain the software before making the switch. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) We were not happy with the software anymore. Review Source AC Angelica C. Dental Assistant Medical Practice Used the software for: 1-2 years ### "Carestack Experience " November 4, 2025 4.0 I've enjoyed my time working with carestack. The staff is friendly and the software allows us to be able to track everything in one place rather than having to utilize several additional software programs. Pros I like that we are able to utilize carestack for not only scheduling matters but for tracking metrics, patient engagement, billing, etc. I also enjoy that the support team is very responsive and easy to communicate with. Cons I least enjoy the glitches and bugs that we seem to face. Carestack does have several small glitches that over time can affect day to day work responsibilities. Such as long loading times. Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Our office was looking for a new software that could allow for multiple functions. Review Source LA Lan A. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack is the BEST!!!" December 23, 2025 5.0 Carestack grew on me over time. It is my 5th software so I have experience with many. I have to say it is one of my favorite softwares to use and is super easy to use. The training and onboarding team is the absolute BEST!!! Pros CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to \[sensitive content hidden\] (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. Cons There are some aspects that are set within the software from the backend. I wish there would be some availability to customize those aspects to enhance user experience. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Carestack had the best reviews so we went with it Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloudbased software that was all in one. Review Source MM Monica M. Regional Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "All in one software" October 22, 2025 4.0 Great product, great company, love the team we were working with. They are all very knowledgeable and helpful. Pros Everything is integrated into CareStack: patient communication, credit card payments, ERA's. Having one software that addresses multiple needs that every dental office has is really great. Also, the support they provide for training as well as after transitions is really awesome. You can tell their team really cares about their client's success. Cons Because the software has everything in one place, learning and understanding how all these things integrate takes longer than any traditional dental software. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Our office transitioned ownership, and this was the software selected. Review Source NM Nancy M. Treatment Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Katranji and Nemeth Periodontics " July 14, 2026 5.0 Once you get over the learning phase and becoming more comfortable with the platform, CareStack offers many endless opportunities in helping the office flourish. Pros What I like most about CareStack is the all-in-one platform feature. It eliminates the use of multiple subscriptions by allowing access to patient correspondence, clinical charting, scheduling, and insurance from one platform. Cons What I liked least about CareStack was the transition and migration. There were a couple hiccups that could have gone smoother transitioning from Dentrix to CareStack. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Doctor was interested in a cloud based platform. Review Source AL Aleida L. Dental Health, Wellness and Fitness Used the software for: Less than 6 months ### "CareStack Review " July 23, 2026 5.0 Pros We recently switched from Dentrix Enterprise to CareStack, and the transition has been a great experience. The support team has been exceptional—always available to answer our questions and provide guidance whenever we needed it. \[sensitive content hidden\] walked us through every step of the process with patience, professionalism, and genuine support. Their dedication made the transition smooth and stress-free. We truly appreciate their outstanding service and would highly recommend CareStack to any practice considering a change. Cons Honestly, there wasn't anything I liked least. The transition was smooth, and the support team was responsive, knowledgeable, and helpful throughout the entire process. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) They were stopping their support and we added an orthodontist to our practice. Review Source HM Hannah M. Office Manager Medical Practice Used the software for: Less than 6 months ### "I recommend carestack!" March 25, 2026 5.0 We started off a little rocky but once we were paired with \[sensitive content hidden\] , things started falling into place for us! Pros We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. Cons We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from \[sensitive content hidden\] . Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Carestack has much more to offer under one platform. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed something that was growing with the times. Review Source Trisha W. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall positive " August 3, 2026 4.0 Our overall experience has been positive. We did a fast and furious onboarding with short training sessions, but our onboarding team was fantastic and led us to the right place when we struggled. Pros I like that it has many checks and balances in place to be sure things are completed correctly. It helps to be sure no fraud as occurred. Cons I am struggling with not being able to customize everything I would like such as what you see on appt screen, adjustments set at certain percentages, etc. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We were looking to go cloud based to allow for more at home flexibility Review Source LM Leslie M. Insurance Hospital & Health Care Used the software for: 6-12 months ### "Great System Once You Learn It" July 16, 2026 4.0 Overall, CareStack has been a great practice management system. There is a bit of a learning curve at first because of its many features, but once you become familiar with it, it's very effective. Pros What I like about CareStack is how it keeps track of insurance claims from submission through payment. Cons What I like least about CareStack is that some workflows require too many steps to complete a single task. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) I am not sure why we made the switch. Practice came under new ownership so probably just preference of the new owner Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.