# Page 2 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CareStack the right Dental solution for you? Explore 201 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/176206/CareStack/reviews --- CareStack 4.8 (201) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 2 - Reviews of CareStack ## Showing most helpful reviews Showing 26-50 of 201 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Dentist Hospital & Health Care Used the software for: Less than 6 months ### "CareStack: All the Features, None of the Efficiency" April 8, 2026 1.0 As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. Switched from [EXACT](https://www.capterra.com/p/6364/EXACT-V12/) Primarily due to the expectation of a more modern, feature-rich, cloud-based system. However, while CareStack offers more features on paper, it falls short in efficiency and usability compared to EXACT in day-to-day clinical workflows. Review Source Charles F. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great All-in-One Secure Platform" May 8, 2026 5.0 The biggest reason we stayed with CareStack and what truly made the difference for us was our CSM, Brandy. She has been absolutely wonderful throughout this process and truly became the make-or-break factor in helping us get the software working for our office. Having someone responsive, knowledgeable, patient, and genuinely invested in our success made all the difference during the challenging moments. While it was definitely a bumpy ride some days, we are genuinely happy we made the switch from Eaglesoft to CareStack and are excited to continue enhancing our systems and processes to fully take advantage of everything the platform can do for our practice. Pros Once we pushed through the difficult onboarding phase and really started learning the platform, we began to see why so many growing practices are moving to CareStack. The reporting, insurance workflows, patient communication tools, analytics, customization, and overall integration of everything into one system have significantly improved our efficiency and visibility across the practice. We continue to discover new tools and workflows that help us improve every day. Cons Click redundancy and Implementation. After many years on Eaglesoft, making the switch to CareStack was a huge decision for our practice and honestly, not always an easy one. The implementation and live launch were definitely rocky at times, and there were days where we questioned if we made the right move. Like many others have mentioned in reviews, there is absolutely a learning curve when transitioning into such a robust, all-in-one cloud-based system. Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack Because it was a better All in One solution and reliability and features Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) All In One solution, consolidate billing, integrate AI, and become more efficient and growth. Review Source Donna G. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "CareStack - Exceeding Expectations with Each Encounter" May 12, 2026 5.0 From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success. Pros The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion. Cons The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The way CS migrates the data from the previous PMS Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To consolidate my PMS, Phones, Patient engagement, AI (x-rays) and analytics Review Source Jennifer G. Manager Medical Practice Used the software for: 2+ years ### "Excellent dental software " May 15, 2026 5.0 CareStack is often described as a powerful, all-in-one system that improves organization and scalability, but it may require adjustment time and patience before teams feel fully comfortable with its workflow. Pros What I like most about CareStack is how everything is integrated into one cloud-based platform. It makes scheduling, billing, insurance verification, patient communication, and reporting much more organized and accessible from anywhere. The automation tools and real-time reporting help improve efficiency, while the cloud system reduces IT issues and makes daily workflows easier to manage. It’s especially helpful for practices looking to streamline operations and grow efficiently. Cons My least favorite thing about CareStack is that some workflows can feel overly complicated and require too many clicks, especially for ERA processing, insurance tasks, and certain clinical functions. While the software is powerful and feature-rich, there can be a steep learning curve for new staff, and some daily tasks are not as intuitive or fast as other dental systems. However, its cloud-based features, reporting tools, and overall integration still make it a strong platform for managing a modern dental practice. Switched from [MacPractice DDS](https://www.capterra.com/p/77176/MacPractice-DDS/) We switched from MacPractice to CareStack because we needed a more modern, cloud-based system that could better support growth, efficiency, and multi-location management. MacPractice worked well for a more traditional, Mac-based setup, but as our practice expanded, we started running into limitations with remote access, centralized reporting, and workflow integration. CareStack offered an all-in-one platform that combines scheduling, billing, insurance, patient communication, and analytics in one system, which helped reduce the need for multiple add-ons and improved overall organization. The transition did come with a learning curve, but the automation tools, cloud accessibility, and stronger management features made it a better long-term fit for our evolving practice. Review Source ML Michelle L. Administrator-Operations Hospital & Health Care Used the software for: Less than 6 months ### "In the End CareStack is a Win!" April 30, 2026 5.0 At the end of the day, CareStack is a really powerful tool and great for a growing practice, you just have to be ready to put in the time upfront to learn it and set things up the right way. I have to call out our Customer Support Manager, because that’s been a game changer for us. Brandy has been amazing. She is always super responsive, knows her stuff, and just has a way of calming everything down when things feel chaotic. There were times we were seriously frustrated, and she jumped in and fixed things in minutes. If we had her during implementation, it would’ve saved us a ton of stress. Carestack needs to do a better job of making sure their clients have a strong support team like Brandy during implementation instead of after going live to make sure you are set up for success. Pros The biggest win is having everything in one place. Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. The reporting side is honestly one of the best parts. It’s super easy to track metrics, and we’ve seen real improvements in our numbers, especially with AR’s, and treatment acceptance has improved too. Cons That said, it’s not the easiest system to learn. Implementation did not provide a great foundation for success. Better training before going live is highly recommended. There’s definitely a learning curve, and some tasks feel like they take more clicks than they should. The customization is nice, but having multiple ways to do the same thing can be confusing when you’re still trying to get the hang of it. It can also feel a little cluttered at times. Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack Better product and best all in one solution. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To get a more streamlined, all in one solution for all our practice needs. Review Source LR Lauren R. Diretor of Operations Medical Practice Used the software for: Less than 6 months ### "CareStack Experience " May 4, 2026 4.0 Overall, our experience (about 3.5 months in) has been positive, though there were a few challenging moments along the way. CareStack has been very supportive throughout the transition. In particular, Tim Seaburg, our onboarding specialist, stood out for his knowledge, patience, and willingness to help. His support made a significant difference in guiding us through the process. Pros CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also benefit from the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. Cons The ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat tedious and not always intuitive, which makes it harder to quickly understand what’s being shown. It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To have better, up-to-date, AI software at our busy and growing office/ Review Source TJ Tucker J. Office Manager Medical Practice Used the software for: 6-12 months ### "\[sensitive content hidden\] is my new Best Friend!" September 9, 2025 5.0 I cannot say enough about the outstanding support we received from \[sensitive content hidden\] and the CareStack team during our transition. From the very beginning, \[sensitive content hidden\] demonstrated exceptional dedication and professionalism, making what could have been a complicated process truly seamless. He was incredibly quick to respond to every question and concern, no matter how small, and always provided clear, actionable solutions. His ability to streamline processes saved our team significant time and effort. What stood out most was his patience with teaching — he guided us step by step, ensuring that every staff member felt comfortable and confident using the system. CareStack itself has proven to be a tremendous value. The platform offers strong security, excellent customer support, and a wide range of tools that enhance patient management. We’ve found the handling of forms and notes to be efficient and customizable, and the reporting features give us insight we’ve never had before. Any bugs or issues were addressed promptly, with real accountability and follow-through. From day-to-day scheduling to billing, CareStack has elevated our practice management in a meaningful way. Overall, the combination of CareStack’s robust platform and \[sensitive content hidden\] ’s exceptional support has provided us with true value for money. We’re grateful for his hard work and highly recommend both CareStack and \[sensitive content hidden\] for any practice looking to upgrade their systems. Pros What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to \[sensitive content hidden\] ’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. Cons Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, \[sensitive content hidden\] and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with \[sensitive content hidden\] ’s patient guidance and thorough training, this was quickly overcome. Switched from [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) We made the switch from Sensei to CareStack because we needed a more modern, cloud-based solution that could grow with our practice. CareStack offered greater flexibility, stronger security, and more intuitive tools for patient management, forms, notes, and reporting. Unlike our previous system, CareStack allowed us to consolidate multiple processes into one platform, eliminating the inefficiencies and limitations we were experiencing.In addition, the level of customer support and responsiveness from the CareStack team — especially \[sensitive content hidden\] — was a major factor in our decision. He ensured that the transition was smooth, guided us through every step, and provided the patience and training needed to help our staff feel confident with the change. Ultimately, CareStack delivered better value for money, resolved the frustrations we had with bugs and restrictions in Sensei, and gave us a true all-in-one solution for practice management. Review Source GB Gina B. Patient Acquisition Specialist Hospital & Health Care Used the software for: I used a free trial ### "CareStack Review" October 7, 2025 4.0 Our overall experience with CareStack has been mixed so far. The customer service that has been provided my \[sensitive content hidden\] has been incredible and they have worked very hard to help us resolve various issues that have come up. The issues in and of themselves have been rather tedious and unexpected. Our largest roadblock that we have faced so far has been with balances and insurance items. As with any new systems though we know that there are to be hiccups along the way. We are really excited to learn more about and utilize all of the great features that this platform has to offer once we are fully up and running. Pros There are a lot of great features in CareStack. So far our office has really liked how it is an all in one cloud based system. It has allowed us to better utilize patient analytics, scheduling tools, patient portals, and more. Cons There have been a lot of integration issues that we have faced along the way that we had not anticipated. We have had challenges with getting insurance information properly transferred over and connected to the appropriate data bases. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack We chose CareStack due to a better Price Point and features that we were looking for. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) The version of PracticeWorks that we were using was over 20 years old and lacking a lot of the features that we were wanting. Review Source KJ Kristian J. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a win!" April 30, 2026 5.0 Everyone at Carestack has been so incredibly helpful! I love the support button and the onboarding team and process. Pros We recently switched to CareStack, and it’s made a big difference in how smoothly our office runs day to day. Everything feels much more streamlined, which has taken a lot of stress off our team. One of my favorite features is the claims process, it’s very easy to manage and has saved me a lot of time compared to what I was used to. The dashboard is another huge win for the office. Being able to quickly see who still needs paperwork, who has outstanding balances, and what needs attention has made staying organized so much easier. Overall, it’s helped us work more efficiently and stay on top of things without feeling overwhelmed. Definitely a great upgrade for our practice. Cons We don't really have any cons, I only wish our schedule would print vertical instead of horizontal. But if that's the only complaint then it's a win for me. Alternatives considered [Oryx Dental Software](https://www.capterra.com/p/10025693/Oryx-Dental-Software/)[Archy](https://www.capterra.com/p/10004235/Archy/) Reason for choosing CareStack Carestack just seemed easier and more inclusive. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted something cloud based and more user friendly. Review Source VP Vaneza P. Financial Coordinator Medical Practice Used the software for: Less than 6 months ### "Carestack Review" September 18, 2025 4.0 Carestack is a very comprehensive software. Its easy to navigate and has made front office work more streamline by outsourcing our claims posting through the CareRevenue team. We are able to complete more tasks from one window, without having to jump between scheduler and leger to check out a patient. There was a bit of a learning curve when it came to our transition from Dentrix. The workflows are very different, but our team is adapting pretty well. Our trainers Caroline and Ayisha were so helpful, and very attentive during our onboarding meetings. They answered our questions, were very patient and helped us to understand the analytics side of Carestack. Looking forward to seeing how this transition improves our practice overall. Pros Easier work flows, better explanation for reports and very fast support through chat to fix minor issues or questions on software navigation. Help bar allows to search through carestack software with ease Cons Sometimes takes a while for technical support tickets to be resolved. The team says they will update you, but it may be better to reach out to your account reps for updates on technical support tickets. I also felt the cost of some add on services was very high, better suited for multi location practices than a single private office. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Our doctor prefered to have a software that integrated with the overjet software. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated/ Need more comprehensive reporting. Review Source AC Angelica C. Dental Assistant Medical Practice Used the software for: 1-2 years ### "Carestack Experience " November 4, 2025 4.0 I've enjoyed my time working with carestack. The staff is friendly and the software allows us to be able to track everything in one place rather than having to utilize several additional software programs. Pros I like that we are able to utilize carestack for not only scheduling matters but for tracking metrics, patient engagement, billing, etc. I also enjoy that the support team is very responsive and easy to communicate with. Cons I least enjoy the glitches and bugs that we seem to face. Carestack does have several small glitches that over time can affect day to day work responsibilities. Such as long loading times. Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Our office was looking for a new software that could allow for multiple functions. Review Source Genesis H. Manager of Operations Medical Practice Used the software for: 6-12 months ### "Efficient, Data-Driven, and Easy to Adapt" April 23, 2026 5.0 My overall experience has been very positive. Coming from the micromobility industry, I was able to adapt quickly, and the system has made daily operations more streamlined and organized. It’s a reliable tool that supports efficiency, and the onboarding guidance played a key role in helping us get the most out of it from the start. Pros What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. Cons There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. Review Source PM Pam M. Office Manager Medical Practice Used the software for: 2+ years ### "CareStack a great dental software" May 15, 2026 5.0 We are very pleased with CareStack software. The support team and \[sensitive content hidden\] our account manager are just the best. The ease of use and updates are always making day to day tasks easier. Pros Carestack has been such an improvement over our last software. The ease of use getting daily stats and reports has made improved our daily routines. Cons Problems with Tigerview xray software. Although the support team was always there to help, we are switching over to their new Aeka software. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Lack of customer support and no communication with the clearing house. Review Source LA Lan A. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack is the BEST!!!" December 23, 2025 5.0 Carestack grew on me over time. It is my 5th software so I have experience with many. I have to say it is one of my favorite softwares to use and is super easy to use. The training and onboarding team is the absolute BEST!!! Pros CareStack is a great option for cloud based software. We converted from Eaglesoft. The training process was great and the entire CS team was very responsive. The best part were the trainers. Huge shout out to \[sensitive content hidden\] (from VoiceStack.) They were in essence an extension of our team and super patient and kind with all of our questions and training needs. I couldn’t have asked for a better team and I’ll miss them the most!! Carestack definitely grew on me and the software is built to anticipate ans address the needs of dental professionals to truly aid in the success of the practice. Cons There are some aspects that are set within the software from the backend. I wish there would be some availability to customize those aspects to enhance user experience. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack Carestack had the best reviews so we went with it Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted a cloudbased software that was all in one. Review Source NW Naseré W. Office Manager Medical Practice Used the software for: 6-12 months ### "Tooth Bud's Review" January 28, 2026 5.0 Pros Switching to CareStack has been a total game changer for our office. The practice and patient management features are incredibly intuitive, streamlining everything from scheduling to clinical charting. It has truly modernized our daily workflow and improved the patient experience. What sets CareStack apart, however, is the exceptional support. We have had a wonderful experience working with Mariangelis, whose expertise and responsiveness have been invaluable. The entire support team is consistently professional and helpful, ensuring any questions are resolved quickly. We highly recommend CareStack to any practice looking for a comprehensive, reliable platform backed by a top tier support system. Cons Our office has been using CareStack for our practice and patient management needs. While the software offers a solid range of features that have improved our workflow, we have encountered some system limitations that occasionally hinder our efficiency. We hope to see these functional gaps addressed as the platform evolves. Review Source RW Robin W. Executive Marketing Assistant Health, Wellness and Fitness Used the software for: 1-2 years ### "How CareStack Simplified My Dental Marketing Workflow" November 28, 2025 5.0 Overall, I’ve found CareStack to be a fantastic all-in-one platform for dental practices. From a dental marketing perspective, its versatility—spanning scheduling, analytics, and patient engagement—makes it incredibly useful for both small practices and multi-location groups. It streamlines so much of the workflow I rely on every day. Pros CareStack offers built-in functionality that supports marketing, patient engagement, and growth. From a dental marketing perspective its integrated email marketing and call tracking tools help to manage patient growth and recall with a very user friendly dashboard. Cons In the dental marketing field, CareStack’s limited focus on its email dashboard—and the lack of more customizable email-creation options—can be somewhat inconvenient. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Wanted a more multifaceted software for the price. Review Source HM Hannah M. Office Manager Medical Practice Used the software for: Less than 6 months ### "I recommend carestack!" March 25, 2026 5.0 We started off a little rocky but once we were paired with \[sensitive content hidden\] , things started falling into place for us! Pros We love the text to pay feature. Insurance has been sooo much easier through carestack. There are so many cool tools and reports that i haven't even gotten into yet. Cons We are still pretty new to carestack and I feel like we have to use too many clicks for certain things in the clinical section. The first few weeks we would have benefited from learning from \[sensitive content hidden\] . Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Carestack has much more to offer under one platform. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We needed something that was growing with the times. Review Source MS Meg S. OM Hospital & Health Care Used the software for: 6-12 months ### "PMS that listens & updates regularly based on suggestions" August 28, 2025 5.0 Carestack has been a great PMS for our team! We have multiple locations and we specialize in extractions, implants, and AOX. Not only is Carestack the best software for such a specialized company like ours, but they are constantly asking for feedback and actually updating software based on the customer requests! My Customer Success Manager is \[sensitive content hidden\] and she, with \[sensitive content hidden\], have been an absolute delight to work with! Not only has she shown me things I never would have known to do with the software, but she has taken my notes of frustration or suggestions and turned them to the powers that be to have the suggestions put into the software. Not like in 2 years, but like 3 months after it's been requested. Absolutely insane because anyone who has ever worked with another PMS knows that is RARELY the case. As a former Eaglesoft girlie, I definitely recommend Carestack for practices looking to have a comprehensive PMS that listens and adapts! Pros The Customer Success Manager assigned to me has been the most incredible asset! There are so many ins and outs of CS and she has taught me sooooo much. Cons The things I don't like have been sent to the CS team and they actively work to add the suggestions/complaints to the next published update. Review Source LG Linda G. Dentist Clinical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack: Best support and great software" September 6, 2025 5.0 My experience has been positive-I have learned so much. \[sensitive content hidden\] has made herself available even 'after' our training was done. I look forward to learning more. Pros The support offered is exceptional. Every single team member is attentive, receptive and helpful. \[sensitive content hidden\] and all of the team do not hesitate to support you. I have NOT found this with other systems. I love that this is web based and that we can share our patient information with other offices in our group. Cons Carestack is LOADED with information, and it has taken me some time to just 'scratch' the surface. I was an expert with our previous system, I am less confident with Carestack. I also wish that I could have followed along on my own computer while listening/watching \[sensitive content hidden\] training sessions. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack We absolutely chose CareStack for their customer service and support. We loved seeing the system, and Dan/Jacqui and our initial contacts were outstanding in presenting the system and speaking with us. We were heard and respected in our wishes and concerns. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted to switch to a web based program that would allow sharing of important information with our sister offices to better patient care. Review Source EL Emily L. Front Desk Coordinator Medical Practice Used the software for: 1-2 years ### "Efficient Software 10/10" November 13, 2025 5.0 The experience has been great! Especially with the level of support that was provided to us. Our patients are satisfied as well with how easy it is for payments & communication. Pros I liked how easy everything is to navigate. Very efficient! I think it’s very well put together when it comes to looking up patients information etc. Cons There really isn’t anything I can point out that I don’t like about it. I think if I had to say something it would be there are so many ways to do one thing. Not nesc a bad thing but I can see how sometimes it can be too much. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) System was very outdated. There wasn’t a lot of leeway in the other software. Review Source HL Heather L. Orthodontic Office Manager Mental Health Care Used the software for: 6-12 months ### "Orthodontic Office Manager" April 19, 2025 5.0 We have had a great experience with CareStack. The training has been very informative and detailed to help you understand how the system works. We have had a few obstacles to jump over to meet our Practice dynamic, but everyone there has been supportive and helpful to make us work. Pros CareStack has a lot of Smart features when it comes to the payment ledger, the Clinical chart and even sending correspondence letters straight from the patient's chart. It helps make the workflow very seamless. Cons Being an Orthodontic focused practice- we found that the Otho Case module just wasn't quite what we needed it to be. There definitely some features that could be enhanced like the capability to set up a patient's chart and chart entries in a structured form. IE: being to put wire sizes for that day outside of the actual note so you can quickly see what wire they are in without having to click into the last chart note and read through everything to find it. Having an in office patient tracking system to one be able to keep up with chair time and efficiency, but to be able to let the staff/doctor know where you are in that procedure IE: Here, seated, Ready for Doctor, Doctor needed ASAP, Done, Checked out-- these could be in a light system that you choose the color you want each function to be and it literally directed the Doctor on where to go. I do not like the fact that when you create a treatment plan for a patient at the first consult, then if they accept and you use the Ortho Case module, you have to go back and DELETE the original treatment plan code to avoid the wrong code being used. Then in order to START the actual Ortho Case you have to set up a patient Production schedule (payment plan). In Ortho, your production is on the Initial Bonding/ start date all at once. The payments made after that is collections. In ortho case- all payments are set as Production which in turns counts that production twice. Also we have patients that pay in full for their Orthodontic treatment- Ortho case doesn't allow for you to not make a patient production schedule or make a patient production schedule with a one time payment. Switched from [EDGE](https://www.capterra.com/p/183126/EDGE/)[Dolphin Management](https://www.capterra.com/p/81580/Dolphin-Management/) Started a new Orthodontic practice within an existing General Dental practice. The General Dentist practice was already using CareStack Review Source MB Maureen B. Accounts Coordinator and -RCM Medical Practice Used the software for: Less than 6 months ### "Learning and Understanding" December 17, 2025 4.0 The Startup team makes sure the team is comfortable with the process and learning how to maximize the functions. I appreciate when we do not understand a function, they take the time to walk us through and work on a process that works for the practice. Pros The support access has been a great help there are many areas to still maximize the software. Learning all the features attached. Cons There are many functions, but the reports set up having to go into multiple reports to get numbers and trends it would be nice in a one report function, The forms and notes and amending items are a struggle, The training team are working on creating an all-inclusive report. Also, if items apply incorrectly and not being able to amend or remove the item to make corrections as we need to. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) Administration decision to upgrade software for practice needs. Review Source PH Paula H. Dental Implant Coordinator Medical Practice Used the software for: 6-12 months ### "Carestack software" October 14, 2025 4.0 Very good! The initial training team was very good and knowledgeable. It would be nice if there was a personal follow up(included in the cost) to the office about a month or 2 later; This would allow the customer to see if they are using the software efficiently. Once you go live, there is always a huge learning curve. Pros Ease of scheduling patients and communication with the patients, multiple ways to complete tasks, can work from anywhere, the task manager is great, navigating through a patients chart is super easy, and they do a pretty good job with resolving issues. Cons Reports do not print in date order, do a better job communicating with updates and how it will affect or help you daily, not having someone in customer service that understands the software, and not having the capability to take and save CBCT imaging. Switched from [Carestream Dental](https://www.capterra.com/p/172266/CS-3D-Imaging-Software/) Software was outdated and no longer supported. Review Source SB Sydney B. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Great system" September 19, 2025 5.0 Carestack is definitely the most innovative software system on the market for all dental practices right now. We have had top notch customer service since we showed interest in switching the them. We have now been live for 6 months and we still have multiple people we can contact and immediately get a response. Carestack has kept their promise of continuous updates and taking feedback seriously. To say we are impressed would be an understatement. Pros 100% Customer service is TOP NOTCH! They continue to reach out/respond to all of our questions and feedback. Cons Adjusting our doctors scheduled working hours was the most difficult thing I've had to learn with CS. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack The ease of use was undeniably better with CS. Switched from [WinOMS a Sensei product](https://www.capterra.com/p/232081/WinOMS/) Because sensei was not idea for our practice Review Source Caroline A. Insurance Verification Specialist, Remote Front Desk Insurance Used the software for: Less than 6 months ### "Excellent System" December 17, 2025 5.0 It is great, our transition to Care Stack was steady and we are learning a lot more features that help us with our workflow in our practice. Pros I like the Chat Support feature which the reps are active and we get assistance in an instant and I also love that it is user friendly. Cons The creating of plan breakdowns and online registrations are a bit longer to fill up. It will also help if they could allow to add all CDT codes under frequency and limitations. Switched from [Denticon](https://www.capterra.com/p/35009/Denticon/) There were too much issues and less support. Not very friendly to other software integration. 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