--- title: "Page 2 | CareStack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is CareStack the right Dental solution for you? Explore 223 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/176206/CareStack/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- CareStack 4.8 (223) [View alternatives](https://www.capterra.com/p/176206/CareStack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Page 2 - Reviews of CareStack ## Showing most helpful reviews Showing 26-50 of 223 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CZ Chuck Z. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Dental Practice Management" October 9, 2026 5.0 What stands out most is that CareStack's commitment didn't end at launch. Their continued follow-up and support demonstrate a genuine partnership and commitment to our success. Pros From pre-launch preparation to go-live training and post-launch support, the CareStack team has been outstanding. Their professionalism, responsiveness, and hands-on approach helped our staff navigate the transition and work through challenges with confidence. Cons Not much, I would say that while logged in and leaving patient notes and if another provider wanted to add notes to the same patient chart, they had to log out the previous provider and then login under their credentials. It would be nice if they could switch providers without having to log out. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Reason for choosing CareStack We interviewed users of multiple software users and the recurring theme was the support that CareStack provided. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) Looking for a clould-based solution to dental practice management. It was imperative for a multipractice operation. Review Source Lucas W. Dental assistant Cosmetics Used the software for: Less than 6 months ### "CareStack AAD" August 8, 2026 5.0 Easy charting and useful features, but navigation can be confusing and time-consuming to learn in the early stages. Pros I have had a very positive experience using this dental software for notes, charting, and managing patient information. One of the biggest advantages is how easy it makes documenting appointments and keeping patient records organized. The charting features are straightforward to use, which allows information to be entered quickly and accurately without making the process feel complicated. Another major benefit is how the software helps streamline the overall workflow of the dental office. Having patient information, treatment notes, dental charts, and other important records all in one place makes it easier for the dental team to stay organized and communicate with one another. It also makes it simple to review a patient's history and previous treatment before or during an appointment. The software is especially helpful for dental assistants because it makes taking notes and updating charts more efficient. Overall, it is user-friendly, organized, and helps save time while maintaining accurate patient documentation. I would recommend it to dental offices looking for a reliable and efficient way to manage their clinical notes and charting. Cons One of the main setbacks of this dental software is that the charting and note-taking features can sometimes feel confusing and time-consuming to learn. There are a lot of different sections, options, and steps to complete, which can make entering notes more difficult than it needs to be, especially for someone who is new to the system. It can also take several clicks to document information that could be entered more quickly with a simpler layout. Another issue is that navigating between different parts of a patient’s chart can sometimes be inconvenient, making it harder to quickly find specific information during a busy appointment. Overall, while the software has useful features, the charting and documentation process could be more user-friendly, streamlined, and efficient. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Due to cost and issues with the company. Review Source JB Jessica B. Project Director Hospital & Health Care Used the software for: Less than 6 months ### "Great system for detailed treatment plans and correct copays" October 12, 2026 4.0 I have enjoyed working with my direct rep. She brings everything to the table and doesn't sugar coat it. She is dependable and answers my questions quickly. We are still new to CareStack but i do believe we have made the right choice in our PMS it's just a lot different from Dentrix Enterprise and is going to take some time to get used to. I expected this. Pros I like the insurance side of it. Being able to attach fee schedules at the carrier level for specialties and bringing all of our patients to one clinic. Once we get it all set up, I look forward to seeing accurate tx plans and copays. Cons I have tough times with the customer support. Sometimes i get someone who is very knowledgeable and other times it is a long process for something that seems very simple. On the phone, almost everyone is foreign and hard to understand. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Oryx Dental Software](https://www.capterra.com/p/10025693/Oryx-Dental-Software/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[ThriveCloud](https://www.capterra.com/p/10009733/ThriveCloud/)[iDentalSoft](https://www.capterra.com/p/148958/iDentalSoft/) Reason for choosing CareStack It had everything we wanted in one place. We did not want to have multiple vendors as others require. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) They are sunsetting the program next year. Review Source Donna G. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "CareStack - Exceeding Expectations with Each Encounter" May 12, 2026 5.0 From our demo, to the sales process, prep for conversion, implementation, go live, and on-going support, CareStack has exceeded my expectations. Implementation and training is a well thought out process. Our weekly post implementation calls were invaluable. CareStack made the conversion from Dentrix as pain-free as possible. We had multiple avenues to receive support - and received it quickly! My team has told me that they can't ever imagine going back to Dentrix after using CareStack. We have integrated VoiceStack and CS Pay. We love that phone calls are recorded and transcribed in real time, then summarized and saved to the patient's chart. CS is flexible and their analytics give me so much insight into my practice. The AI component of the X-Ray module is definitely worth the cost. It pays for itself repeatedly by increasing patient treatment acceptance through the education and visuals it provides. We honestly highly recommend CareStack - a rare gem of a company that is invested in their clients' success. Pros The well thought out implementation process and support. The weekly calls during and post-implementation. Always being able to get support. Having one company to deal with for PMS, patient engagement, analytics, AI for X-ray, phones, and merchant services. The flexibility of reports. Data conversion. Cons The learning curve, but that would be with anything new. There currently isn't a report that will give me a provider's production per hour and when using CS Pay, you have to deduct the merchant fees daily in your accounting software in order to reconcile with the bank account. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The way CS migrates the data from the previous PMS Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) To consolidate my PMS, Phones, Patient engagement, AI (x-rays) and analytics Review Source ML Michelle L. Administrator-Operations Hospital & Health Care Used the software for: Less than 6 months ### "In the End CareStack is a Win!" April 30, 2026 5.0 At the end of the day, CareStack is a really powerful tool and great for a growing practice, you just have to be ready to put in the time upfront to learn it and set things up the right way. I have to call out our Customer Support Manager, because that’s been a game changer for us. Brandy has been amazing. She is always super responsive, knows her stuff, and just has a way of calming everything down when things feel chaotic. There were times we were seriously frustrated, and she jumped in and fixed things in minutes. If we had her during implementation, it would’ve saved us a ton of stress. Carestack needs to do a better job of making sure their clients have a strong support team like Brandy during implementation instead of after going live to make sure you are set up for success. Pros The biggest win is having everything in one place. Scheduling, charting, notes, billing, patient texts/emails…it’s all integrated, which has definitely helped our workflow and cut down on juggling multiple systems. The reporting side is honestly one of the best parts. It’s super easy to track metrics, and we’ve seen real improvements in our numbers, especially with AR’s, and treatment acceptance has improved too. Cons That said, it’s not the easiest system to learn. Implementation did not provide a great foundation for success. Better training before going live is highly recommended. There’s definitely a learning curve, and some tasks feel like they take more clicks than they should. The customization is nice, but having multiple ways to do the same thing can be confusing when you’re still trying to get the hang of it. It can also feel a little cluttered at times. Alternatives considered [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Reason for choosing CareStack Better product and best all in one solution. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To get a more streamlined, all in one solution for all our practice needs. Review Source VR Verified Reviewer Dentist Hospital & Health Care Used the software for: Less than 6 months ### "CareStack: All the Features, None of the Efficiency" April 8, 2026 1.0 As a practicing dentist, my overall experience with CareStack has been consistently frustrating. While it offers flexibility, it lacks the efficiency and intuitive design required for real-world clinical use. Routine tasks like treatment planning and scheduling become unnecessarily time-consuming due to excessive steps and poor workflow logic. The lack of visual clarity in charting and absence of shortcuts further compound the inefficiency, making everyday use tedious. It feels like the software was not designed with actual dentists or clinical workflows in mind. If your practice is considering switching to CareStack, I would strongly advise against it. And if your workplace adopts it—be prepared for a noticeable drop in efficiency and increased daily frustration. Pros CareStack offers a high degree of customisation for many smaller or non-essential features, and there are often multiple ways to complete the same task. However, it’s frustrating that while trivial aspects are flexible, fundamental clinical features, such as material colour coding, are not customisable. Cons Severe lack of efficiency—basic tasks require excessive clicks, with virtually no keyboard shortcuts. Even simple actions (like confirming entries) can’t be done with Enter, forcing constant mouse use. Basic workflows, especially treatment planning and scheduling, are extremely redundant. To schedule a single treatment, you must: click the tooth → add the code → drag it into a grouped code → right-click to add to clipboard → assign time → assign an operator (despite already being logged in) → select treatment type → save to clipboard. This results in ~8–10 clicks per item. Multiply that across multiple procedures and patients, and it becomes a major time drain. The interface is cluttered, with visual noise and overlapping elements that slow navigation. Charting is also poorly designed—there’s no way to customise material colours. Amalgam, composite, root canal, and crowns are all displayed in the same colour, eliminating any at-a-glance understanding. You’re forced to hover over each tooth individually just to see what treatment was done. Browser limitations further worsen usability—right-click actions are inconsistent and often overridden by the browser’s default menu instead of an in-app one. Support is unreliable. They may call during work hours for minor issues, promise follow-ups during agreed times (e.g. lunch), then not follow through. Bug reporting is inefficient—they ask for explanations and replication steps even when clear screen recordings are already provided. Despite repeated reports, issues remain unresolved even after months. Switched from [EXACT](https://www.capterra.com/p/6364/EXACT-V12/) Primarily due to the expectation of a more modern, feature-rich, cloud-based system. However, while CareStack offers more features on paper, it falls short in efficiency and usability compared to EXACT in day-to-day clinical workflows. Review Source LL Lance L. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "CareStack for the WIN! CareStack > Other PMS" August 7, 2026 5.0 Overall our experience with CareStack has been positive. If you encounter any issues support is ready and willing to help. The onboarding team has been awesome at troubleshooting our unique scenarios. Pros CareStack identified the issues with other practice management software and corrected them. CareStack is a powerhouse and the user interface works great for our multi-location/multi-specialty practice. CareStack makes patient management a breeze. Cons What I have liked least about CareStack is getting to know the software. While CareStack University and the videos are great. Finding the time to watch them presents a problem. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Denticon](https://www.capterra.com/p/35009/Denticon/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack We selected CareStack because it checked all of the boxes we were looking for in a PMS. Switched from [Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/) We we told the software we were previously using was no longer going to be supported and maintained. We used it as an opportunity to make an upgrade. Review Source BL Bethany L. Marketing Coordinator Medical Practice Used the software for: Less than 6 months ### "Strong Implementation, Strong Software" February 4, 2026 5.0 Our office implemented CareStack at the beginning of this year as part of our search for a true all-in-one practice management system that could streamline both the patient and team experience. Now that we are transitioning out of the implementation phase, our team has nothing but positive things to say about the experience. Throughout our transition away from our previous PMS, the CareStack implementation team, specifically \[sensitive content hidden\] was exceptional. They guided us through every step of the process and made what could have been an overwhelming transition feel organized, supported, and manageable. Their knowledge, responsiveness, and attention to detail gave us a great deal of confidence in our decision to move forward with CareStack. As expected with any major technology change, there were some hiccups along the way, but the team handled each one with professionalism, patience, and care. We had no shortage of questions, and support was always timely and thorough. If someone couldn’t immediately assist us, they quickly connected us with the right person and ensured we were guided in the right direction. We also truly valued their workflow recommendations. We took their suggestions seriously, implemented them into our processes, and have already seen how well they support the day-to-day flow of our office. It’s clear they know the software inside and out and genuinely want their clients to succeed. When it comes to the software itself, we are extremely pleased with what CareStack allows us to do clinically, administratively, and from a patient-experience standpoint. Choosing a new PMS is a big decision, and we feel confident that CareStack was the right choice for our practice. Pros CareStack is truly an all-in-1 software for dental offices, everything we could possibly need is in CareStack. Also, their support is always accessible and responsive - following through with all requests. Cons No option for unlimited outbound SMS / email messaging. With an office our scale, unlimited would be something we could benefit from. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Previous experience using carestack and very pleased with it. Other products didn't have all the functionalities without needing a 3rd party Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Outdated, not cloud-based, reliant on server. Review Source LR Lauren R. Diretor of Operations Medical Practice Used the software for: Less than 6 months ### "CareStack Experience " May 4, 2026 4.0 Overall, our experience (about 3.5 months in) has been positive, though there were a few challenging moments along the way. CareStack has been very supportive throughout the transition. In particular, Tim Seaburg, our onboarding specialist, stood out for his knowledge, patience, and willingness to help. His support made a significant difference in guiding us through the process. Pros CareStack has helped us simplify our office workflow by reducing the number of systems we need to log into each day. As a result, our staff is able to work more efficiently and at a smoother pace. We also benefit from the AI and call transcription features available through CareStack’s partnership with VoiceStack—another huge time saver for our team. Cons The ledger—specifically when reviewing insurance postings—can be difficult to interpret. The verbiage used is somewhat tedious and not always intuitive, which makes it harder to quickly understand what’s being shown. It also feels like there are extra, unnecessary steps involved in the process. Streamlining the language and simplifying the workflow would make this much more user-friendly. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) To have better, up-to-date, AI software at our busy and growing office/ Review Source MF Mauricio F. General Dentistry Hospital & Health Care Used the software for: Less than 6 months ### "Carestack sucess" May 19, 2026 5.0 Our practice switched to CareStack in January of this year, and it has truly been one of the best decisions we’ve made. From day one, the software has made our workflow more efficient, organized, and much easier for our team to manage. Everything from scheduling to patient communication feels smoother and more streamlined. What really stands out is the customer service. The CareStack team has been incredibly responsive, helpful, and supportive whenever we’ve had questions or needed assistance. It’s clear they genuinely care about helping practices succeed. Overall, CareStack has improved both our daily operations and our patient experience. We highly recommend it to any dental practice looking for a modern, user-friendly software solution with outstanding support. Pros User Friendly for all our staff and the availability for our patients to have access to there portal. Also, the security of knowing everything is backed up by there cloud makes it a lot less overwhelming of backing up your data yourself. Cons Overall it is great, it is a lot to learn but they have really knowledgeable staff to help you through the process. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack The owner of the practice was impressed overall with the product. He also loved that all the third party software's you need are implemented directly through care stack. We do not need so many different subscriptions. Also, the cloud is one of the most important reasons we switched as well. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) It was to outdated and it was not report friendly when you wanted specifics. Review Source AS Angela S. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "User friendly and efficient" September 9, 2026 5.0 We have been extremely pleased with our decision to transition to CareStack. \[sensitive content hidden\] have been a blessing to work with. The transition process had no hiccups and the training was very thorough. We felt ready when we went live and the recurring post go-live meetings have been very helpful. CareStack is very user friendly and provides so many options to improve workflows and be efficient. Pros The wide variety of capabilities to be efficient has greatly improved our workflow. Being able to text to pay from the insurance payment window helps with AR as you go, the ease of the integration of CSPay into CareStack to take payments is so nice, and the different calendar view options have been very helpful. Cons The reporting has been a bit difficult to understand and adapt to. Learning to get the KPIs we are used to on a dashboard and not printing a report at the end of each day has been a bit challenging but with Mariann's help we are getting there! Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/)[Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The demo felt like exactly what we needed and \[sensitive content hidden\] was very supportive and responsive. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) Dentrix was outdated and not fulfilling our needs. Review Source AH Amber H. Clinical Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing group to work with!!" May 21, 2026 5.0 My overall experience with Carestack has been really positive. Its easy to use, helps keep everything organized, and makes daily practice management much smoother. Overall, its been a reliable and efficient solution for our team. Pros CareStack has been an excellent all-in-one solution for managing our Periodontal practice. The platform is very user-friendly and makes patient management, scheduling, treatment planning, and billing much more efficient. I especially appreciate how everything is cloud-based, allowing easy access from anywhere while maintaining strong security features. The customer support team has also been responsive and helpful whenever we needed assistance, and the support access options make it easy to get issues resolved quickly. Overall, CareStack provides great value for money because it combines multiple tools into one streamlined system, helping our office save time and improve workflow efficiency. Cons While CareStack offers many powerful features, there can be a learning curve when first implementing the system because of how comprehensive it is. Some customization options and reports can also take time to fully understand. Occasionally, updates or new features may require additional staff training to ensure everyone is using the platform efficiently. However, once the team becomes familiar with the system, it works very well overall. Switched from [Dentrix](https://www.capterra.com/p/2329/Dentrix/) The need for Cloud base system to use with our satellite office. Review Source KJ Kristian J. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Carestack is a win!" April 30, 2026 5.0 Everyone at Carestack has been so incredibly helpful! I love the support button and the onboarding team and process. Pros We recently switched to CareStack, and it’s made a big difference in how smoothly our office runs day to day. Everything feels much more streamlined, which has taken a lot of stress off our team. One of my favorite features is the claims process, it’s very easy to manage and has saved me a lot of time compared to what I was used to. The dashboard is another huge win for the office. Being able to quickly see who still needs paperwork, who has outstanding balances, and what needs attention has made staying organized so much easier. Overall, it’s helped us work more efficiently and stay on top of things without feeling overwhelmed. Definitely a great upgrade for our practice. Cons We don't really have any cons, I only wish our schedule would print vertical instead of horizontal. But if that's the only complaint then it's a win for me. Alternatives considered [Oryx Dental Software](https://www.capterra.com/p/10025693/Oryx-Dental-Software/)[Archy](https://www.capterra.com/p/10004235/Archy/) Reason for choosing CareStack Carestack just seemed easier and more inclusive. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We wanted something cloud based and more user friendly. Review Source PF Penny F. Senior Operating system Hospital & Health Care Used the software for: 2+ years ### "carestack 1" February 13, 2026 5.0 Pros I have been working with CareStack for over 4 years, and the team is amazing—very professional and knowledgeable. The PMS offers comprehensive systems that enable practices to grow both internally and externally, making it an excellent solution for DSOs. Cons While no software is perfect, CareStack's responsive team ensures that any issues can be fixed or enhanced. This partnership approach allows both the PMS and dental practice to grow together. Alternatives considered [Curve Dental](https://www.capterra.com/p/98688/Curve-Dental-Hero/) Reason for choosing CareStack The Team in Carestack and system that had all requirements I need for our Dso Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) cloud base system, was more indicated for our Dso Review Source Genesis H. Manager of Operations Medical Practice Used the software for: 6-12 months ### "Efficient, Data-Driven, and Easy to Adapt" April 23, 2026 5.0 My overall experience has been very positive. Coming from the micromobility industry, I was able to adapt quickly, and the system has made daily operations more streamlined and organized. It’s a reliable tool that supports efficiency, and the onboarding guidance played a key role in helping us get the most out of it from the start. Pros What I liked most is how intuitive and efficient the platform is, especially from an operations standpoint. The analytics are practical and easy to work with, and having a team that supports with pulling and interpreting data makes a big difference in day-to-day management. Cons There’s definitely a learning curve at the beginning, especially coming from outside the dental field, but the onboarding support helps make that transition much smoother. Review Source Vidmantas G. Super Admin Mental Health Care Used the software for: 1-2 years ### "Innovated software " November 4, 2025 5.0 Overall, CareStack software is reliable, easy to use, and backed by great support that keeps improving. Pros Easy metric tracking – helps monitor key practice data efficiently. Simplified billing – makes the billing process clear and straightforward. Excellent support team – quick, knowledgeable, and responsive assistance. Continuous improvement – frequent updates and enhancements to the software. Customizable features – ability to tailor certain tools to fit your office’s specific needs. Cons When we first started using CareStack, there were a few things that took some time to get used to, and a couple of minor issues that we noticed early on. However, the CareStack team was very responsive — they listened to our feedback and made updates and improvements quickly. Those initial concerns have since been fixed, so at this point, we really don’t have any major issues with the software. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack Dentrix reports was not customizable and sometimes not very accurate, also was not compatible with a lot of different additional programs Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) Didn’t have enough features what the dental management software would help to provide best service to the patient Review Source KE Katie E. Office Mananger Medical Practice Used the software for: 1-2 years ### "Choose Carestack you wont regret it!!!" September 14, 2026 5.0 Our onboarding was great, the team that keeps up even after you have on boarded was wonderful in helping you build resources for the office to make sure we were hitting markers and getting to build out KPI with Practice analytics has been a great tool Pros Reporting- this software has every report you can thing of also the Practice analytics makes for easy KPI tracking Cons Posting insurance payments takes time and almost as if you are completing the task 2 and sometimes 3 times. Between posting a receipt, running a card payment, and dispersing the payment Switched from [Fuse](https://www.capterra.com/p/230855/Fuse-Dental-Practice-Management-Software/) Fuse was not working properly, along with that we had 4 outsourced software's, carestack has it all! Review Source NS Nikhal S. Dentist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Carestack Review Smile Solutions Canastota " March 9, 2026 5.0 \[sensitive content hidden\] was absolutely wonderful throughout the process of integrating our dental software with CareStack. She made what could have been a complicated transition feel seamless and organized from start to finish. \[sensitive content hidden\] worked closely with our office manager to answer every question and took the time to clearly explain each step to our team, making sure everyone felt comfortable with the new system. Her patience, knowledge, and responsiveness made a huge difference. We truly appreciate her support and professionalism and are grateful for how smoothly she helped make this integration happen. Pros I liked the all cloud based platform, the visuals of the software, the online booking and texting, the automated reminders built within the system and the automated text messages for reviews. Cons Billing was hard to understand and there was a large learning curve in the beginning. Felt like there was too many options and ways about doing things but was made easier once we had enough sessions with carestack employees. Only thing is knowledge of carestack was not uniform amongst their employees. Some knew about how to do things more than others. Alternatives considered [Open Dental](https://www.capterra.com/p/122350/Open-Dental/) Reason for choosing CareStack Familiar with this product at another practice I worked at. Switched from [SoftDent a Sensei product](https://www.capterra.com/p/231653/SoftDent/) Other product was old and outdated. Was hard to navigate through and hard to understand. Review Source TJ Tucker J. Office Manager Medical Practice Used the software for: 6-12 months ### "\[sensitive content hidden\] is my new Best Friend!" September 9, 2025 5.0 I cannot say enough about the outstanding support we received from \[sensitive content hidden\] and the CareStack team during our transition. From the very beginning, \[sensitive content hidden\] demonstrated exceptional dedication and professionalism, making what could have been a complicated process truly seamless. He was incredibly quick to respond to every question and concern, no matter how small, and always provided clear, actionable solutions. His ability to streamline processes saved our team significant time and effort. What stood out most was his patience with teaching — he guided us step by step, ensuring that every staff member felt comfortable and confident using the system. CareStack itself has proven to be a tremendous value. The platform offers strong security, excellent customer support, and a wide range of tools that enhance patient management. We’ve found the handling of forms and notes to be efficient and customizable, and the reporting features give us insight we’ve never had before. Any bugs or issues were addressed promptly, with real accountability and follow-through. From day-to-day scheduling to billing, CareStack has elevated our practice management in a meaningful way. Overall, the combination of CareStack’s robust platform and \[sensitive content hidden\] ’s exceptional support has provided us with true value for money. We’re grateful for his hard work and highly recommend both CareStack and \[sensitive content hidden\] for any practice looking to upgrade their systems. Pros What stood out most was how comprehensive yet user-friendly the platform is. CareStack truly streamlines every aspect of practice management — from scheduling and billing to forms, notes, and patient management — all in one secure system. The reporting features provide valuable insights that help us make better decisions, and any bugs or issues we encountered were resolved quickly with outstanding customer support. Most importantly, the transition was made seamless thanks to \[sensitive content hidden\] ’s responsiveness, patience in teaching, and ability to simplify complex processes. The combination of a robust platform and such dedicated support makes CareStack an incredible value for money. Cons Honestly, there hasn’t been anything negative to report. The transition was seamless, and whenever small questions or minor issues came up, \[sensitive content hidden\] and the CareStack team addressed them immediately. If anything, the only challenge was the natural learning curve that comes with adopting a new, feature-rich system — but with \[sensitive content hidden\] ’s patient guidance and thorough training, this was quickly overcome. Switched from [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) We made the switch from Sensei to CareStack because we needed a more modern, cloud-based solution that could grow with our practice. CareStack offered greater flexibility, stronger security, and more intuitive tools for patient management, forms, notes, and reporting. Unlike our previous system, CareStack allowed us to consolidate multiple processes into one platform, eliminating the inefficiencies and limitations we were experiencing.In addition, the level of customer support and responsiveness from the CareStack team — especially \[sensitive content hidden\] — was a major factor in our decision. He ensured that the transition was smooth, guided us through every step, and provided the patience and training needed to help our staff feel confident with the change. Ultimately, CareStack delivered better value for money, resolved the frustrations we had with bugs and restrictions in Sensei, and gave us a true all-in-one solution for practice management. Review Source GB Gina B. Patient Acquisition Specialist Hospital & Health Care Used the software for: I used a free trial ### "CareStack Review" October 7, 2025 4.0 Our overall experience with CareStack has been mixed so far. The customer service that has been provided my \[sensitive content hidden\] has been incredible and they have worked very hard to help us resolve various issues that have come up. The issues in and of themselves have been rather tedious and unexpected. Our largest roadblock that we have faced so far has been with balances and insurance items. As with any new systems though we know that there are to be hiccups along the way. We are really excited to learn more about and utilize all of the great features that this platform has to offer once we are fully up and running. Pros There are a lot of great features in CareStack. So far our office has really liked how it is an all in one cloud based system. It has allowed us to better utilize patient analytics, scheduling tools, patient portals, and more. Cons There have been a lot of integration issues that we have faced along the way that we had not anticipated. We have had challenges with getting insurance information properly transferred over and connected to the appropriate data bases. Alternatives considered [Sensei Cloud](https://www.capterra.com/p/237155/Sensei-Cloud/) Reason for choosing CareStack We chose CareStack due to a better Price Point and features that we were looking for. Switched from [PracticeWorks a Sensei product](https://www.capterra.com/p/231654/PracticeWorks/) The version of PracticeWorks that we were using was over 20 years old and lacking a lot of the features that we were wanting. Review Source KH Kay H. Office Manager Facilities Services Used the software for: Less than 6 months ### "Champions Dentistry PLLC Review " October 14, 2026 5.0 I am glad that I cleaned up our other software before going live, that helped with the transition and I did not have to worry about going back to check the things that were moving over. Brandy and Sury were great with training, very knowledgeable, they know their stuff. Online support has been great as well as the resource center. Pros ease of claim attachments and notes. With a learning curve integrations were easy. Very overwhelming at first; lot's of preparing before going live but we did get the green light on the first try! YAY team Cons I am a hands on learner, some of the training went very quickly. But Brandy and I worked that out, we made a great team. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) better reporting, claims, insurance verification, patient portal, online forms, prescriptions .....there were tons of reasons and it is all in one place, not having to go to multiple outside resources, like Dose Spot, claims Review Source Trisha W. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall positive " August 3, 2026 4.0 Our overall experience has been positive. We did a fast and furious onboarding with short training sessions, but our onboarding team was fantastic and led us to the right place when we struggled. Pros I like that it has many checks and balances in place to be sure things are completed correctly. It helps to be sure no fraud as occurred. Cons I am struggling with not being able to customize everything I would like such as what you see on appt screen, adjustments set at certain percentages, etc. Switched from [Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/) We were looking to go cloud based to allow for more at home flexibility Review Source DK Denise K. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Enjoying Carestack!" November 3, 2025 4.0 Our experience has been good due to the amazing customer support system they have in place. They have helped tremendously to produce better workflows for our team. Pros CareStack has a lot of features we are learning to work with. Transitioning from an outdated software system to CareStack has been challenging for our practice, but we have had some outstanding training with a CSM (BR) who has been very patient with us and we are making great strides in the use of Carestack. Cons Being a "Fee for Service" practice, we don't attach insurance codes to every service we provide. With CareStack you do. We have created a different workflow to help with that. Alternatives considered [Denticon](https://www.capterra.com/p/35009/Denticon/) Reason for choosing CareStack Highly rated by our IT team and they took time to explain the software before making the switch. Switched from [DENTECH](https://www.capterra.com/p/85034/DENTECH/) We were not happy with the software anymore. Review Source AO Akintoye O. operating managers Medical Practice Used the software for: 6-12 months ### "great onboarding process" October 6, 2026 5.0 Pretty good. I do not regret my deceision adopting carestack and voicestack. We looking at growing. Pros Very innovated and constantly improving. Rachel my trainer was a highlight. I appreciate her attention to detail. Cons Change is happening so fast that there are often technical issues. The issues are handled quickly. There are alot of exciting change coming. Alternatives considered [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Reason for choosing CareStack treatment planning software; the ability to change is great. We look forward to mastering the software. Review Source AC Angelica C. Dental Assistant Medical Practice Used the software for: 1-2 years ### "Carestack Experience " November 4, 2025 4.0 I've enjoyed my time working with carestack. The staff is friendly and the software allows us to be able to track everything in one place rather than having to utilize several additional software programs. Pros I like that we are able to utilize carestack for not only scheduling matters but for tracking metrics, patient engagement, billing, etc. I also enjoy that the support team is very responsive and easy to communicate with. Cons I least enjoy the glitches and bugs that we seem to face. Carestack does have several small glitches that over time can affect day to day work responsibilities. Such as long loading times. Switched from [Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/) Our office was looking for a new software that could allow for multiple functions. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.